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T-Mobile Plans to Provide Frontline Employees With AI “Superpowers”

It looks like T-Mobile is incorporating more AI tools to its systems.  Recently, The Mobile Report received information that T-Mobile will be using AI “Superpowers” to improve its frontline employees. Through these tools, the Un-carrier believes it can cut down time for its employees to sift through data and serve customers faster and better. There are three features available in its AI tool. The first, GenAI Chat, … [read full article]

TCL 50 XL 5G Lands on Metro by T-Mobile

If you’re looking for a new smartphone, TCL has an affordable device worth checking out. The newest TCL smartphone available in the US is the TCL 50 XL 5G. Here’s what you need to know about this device.  The TCL 50 XL 5G is a 5G-enabled device and is currently the most affordable 5G smartphone available on Metro by T-Mobile. It is priced at $159.99. But for a limited time period, Metro is offering the device for … [read full article]

FCC Approves T-Mobile’s Proposed Acquisition of Mint Mobile

It’s official! T-Mobile has received the approval of the Federal Communications Commission (FCC) for its proposed acquisition of Ka’ena Corporation and its assets, Mint Mobile and Ultra Mobile.  The Un-carrier previously announced its plans to acquire Ryan Reynolds’ MVNO brand for $1.35 billion. When Mike Sievert announced this, he promised to “work to further their success.”  Now that the acquisition has been approved, the transaction is expected to close on May 1.  Just a few days ago, … [read full article]

T-Mobile Implementing New System to Confirm SIM Swap Requests

With the prevalence of SIM swap scams, it’s high time that carriers finally do something about them. It looks like T-Mobile is addressing this concern.  The Mobile Report recently obtained a document that discusses the upcoming changes T-Mobile has in store for approving SIM swaps. The document reveals two big changes that T-Mobile has in store. The first is a new system called Account Change Engine (ACE). … [read full article]

Man Gets $143K Bill After Using Mobile Data Abroad

Despite the numerous warnings not to use cellular data while traveling internationally, there are still some who make a mistake and activate this. This is because they believe they’ll only use their cellular data for a few minutes but end up using a lot of data in that timeframe. This always spells trouble since the charge for international roaming can quickly add up.  One man from Florida recently experienced this with his T-Mobile account. After a vacation … [read full article]

T-Mobile Makes Changes to Its Priority Data Limit on Home Internet Users

T-Mobile has made changes to its Home Internet priority data limit. It was only early this year when the Un-carrier added minor restrictions that deprioritized the data of new users once they went over a certain limit. Unfortunately, the Un-carrier made a change that extends this policy to all other 5G Home Internet users.   It was only a matter of time before T-Mobile extended the priority data limit to other Home Internet users. And today, [read full article]

Two Companies Want the FCC to Take Action Against T-Mobile’s 2.5GHz Spectrum

fcc-formal-approval-t-mobile-sprint-merger

Last month, T-Mobile finally got to activate its 2.5GHz 5G spectrum that it had long acquired from the FCC. Although T-Mo’s customers have benefited from this, other companies are claiming that they experienced a degradation in services.  Following the complaint filed by fixed wireless service provider Bloosurf, two other companies have stepped up with similar complaints. These companies complained to the FCC that T-Mobile’s 2.5GHz 5G spectrum was interfering with their operations. As a result, they are … [read full article]

Report: T-Mobile Employees Getting Offers for SIM Swap Participation

SIM swapping issues continue to be a problem that many consumers experience everyday. Despite the numerous warnings that carriers send out to their customers, scammers continue to come up with new ways they can victimize people.  Recently, The Mobile Report shared that a bad actor is using employee data from T-Mobile to victimize employees. Several Redditors have reported their experience of receiving texts with a cash offer … [read full article]