T-Mobile shows improvements in Opensignal’s new Mobile Network Experience Report


Opensignal today released its newest report on the state of U.S. mobile networks, and it shows that T-Mobile has made improvements over the past six months.

In all, T-Mobile walked away with one award and one draw in the Opensignal Mobile Network Experience Report for January 2020. It came out on top in the Upload Speed Experience category with a speed of 8.6Mbps, an 18% increase from the July 2019 report.


T-Mo also tied with AT&T in the Voice App Experience category, which measures performance in voice apps like WhatsApp and Skype. In this category, T-Mobile got 79.4 points while AT&T got 79.3, Verizon got 77.3, and Sprint got 75.6.

While T-Mobile didn’t win any other categories, it did show improvement in some of them compared to Opensignal’s July 2019 report. The Download Speed Experience category saw T-Mobile grow its average speed from 23.6Mbps in July 2019 to 25.8Mbps in January 2020, good enough to finish in second place behind AT&T’s 27.5Mbps speed.


Another category in which T-Mo improved is 4G Availability. T-Mobile customers were able to latch onto a 4G signal 95.4% of the time according to this report, a close second behind Verizon’s score of 95.9%. That T-Mo score is up from 94.2% back in July 2019.


Latency Experience got better for T-Mobile, too. In July 2019, T-Mobile’s average latency was 52.6ms, but in the January 2020 report it dropped to 50.4ms. That’s less than one millisecond behind first place finisher AT&T and its score of 49.7ms.

The data for this report came from 5.3 billion measurements made by 1.7 million devices between September 16-December 14, 2019.

While T-Mobile may not have won as many awards as it did in Opensignal’s previous report, it did come in a close second place several times and showed improvements in multiple categories. When you’re a T-Mo customer, it’s good to see that your carrier is improving its network.

You can check out Opensignal’s full report, which includes individual breakdowns for a number of metro areas across the U.S., at the link below.

Source: Opensignal

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  • Phil7474

    How dose at&t and sprint have damn near same 4g availability? I don’t get that one. I’m with tmobile but I call bs on this report. I gonna have to read the whole story.

    • Jon

      ATT’s 4G isn’t as ubiquitous as their advertising would have you believe.
      Sprint’s coverage is better than you think. It just performs terribly and can feel like 3g.

      • Capt CD

        Open Signal is a “Sponsored” report. Follow the money…..
        Not as bad as Root Metrics, but close. Room Metrics is still doing mostly outside drive tests on the same routes they did in a decade ago. How about real world usage? 95% data and indoors? Best real world reports were OOKLA. (Billions and Billions of data points.)

  • Sharti24

    I wonder What phone was used for these tests…

    • slybacon

      1,700,000 unique devices.

    • JJ

      Basically any phone that came after the s7 has the ability to use a lot of the improvements. Starting with the oneplus 6t then even more advantages kept coming out. But i think most of these tests were most likely done with iphone and galaxy phones, either the s9 or the iphone x or 10.

  • vrm

    At least in my area (RDU), coverage has improved. It is mostly AWS and some PCS and I always had a signal strength of < -110 db, getting 1-2 bars. It is still AWS & PCS but I now get around -100 db, which makes a huge difference. Sometimes I get in the high 90s. Signal strength is as strong as at&t, at least outdoors and I often get 4-5 bars and min 3.

    Indoor coverage, while improved, still limited by lack of band 71. I saw band 71 deployed in one or two towers scattered over the area, not of use and putting out -115 db signal. I have to use an app to even see those towers but phone never connects to them. Maybe they are predominantly 5G.

  • Willie D

    Meanwhile in NorCal, specifically SF I went from having Band 2+4+12 (40Mhz) and 120mbps speeds at 2AM to now Band 66 ONLY (20Mhz) with almost never getting Carrier Aggregation and 1-30mbps at 2AM. To be honest TMo is now #4 in my city in terms of coverage, speed, reliability and usability. A major and drastic cut of speeds in many areas by 50-80% in the last 3 years. When and if this Sprint acquisition (its not a merger, it’s a buy out. Sprint Nextel was a true merger that failed) goes through I fully plan to take my 8 lines to AT&T. I’ll pay more for less features simply because I can actually use said features reliably, consistently and with amazing data speeds and coverage more than TMo can offer. There is a reason AT&T is leading over TMo.

  • JG

    T-Mo also tied with AT&T in the Voice App Experience category, which measures performance in voice apps like WhatsApp and Skype. In this category, T-Mobile got 79.4 points while AT&T got 79.3

    Why is this being considered a tie? T-Mobile’s 79.4 points > AT&T’s 79.3 points. Assuming, of course, the higher score is better, shouldn’t T-Mobile be classified the winner, by 0.1 points?

    In order to be tied, they’d both have to have 79.4 points (or 79.3).

    • Status

      Probably taking into consideration the margin of error.