T-Mobile says Q1 2019 was the 24th straight quarter that it added more than 1 million customers


T-Mobile’s Q2 2019 earnings are in.

T-Mobile reports that it added 1.65 million customers in Q1 2019, up from 1.4 million in Q1 2018, marking the 24th straight quarter that T-Mo has added more than 1 million customers to its base. That 1.7 million total includes 1.0 million postpaid and 69,000 prepaid customers. Postpaid phone churn for the quarter finished at 0.88 percent, down from 1.07 percent in Q1 2018, while prepaid churn dropped from 3.94 percent in Q1 2018 to 3.85 percent in Q1 2019.

At the end of Q1 2019, T-Mobile had 81.3 million total customers.

When it comes to financials, T-Mobile pulled in service revenues of $8.28 billion, which is up from $7.81 billion in Q1 2018 and is a record for T-Mo. The first quarter of 2019 also resulted in record Q1 total revenues of $11.1 billion and record Q1 net income of $908 million.

T-Mobile today said that it continues to build the foundation of its 5G network that’ll use both 600MHz and millimeter wave (mmWave) spectrum, with plans for a nationwide 5G coverage in 2020. T-Mo plans to offer 5G on mmWave spectrum in conjunction with the launch of the Galaxy S10 5G, with plans to launch 5G using 600MHz later this year “in conjunction with the introduction of the first compatible 5G smartphones.”


T-Mo’s 4G LTE network covered 326 million people at the end of Q1 2019. Focusing on low-band spectrum, T-Mobile covers 304 million people with 600MHz and 700MHz airwaves. Nearly 3,500 cities and towns in 44 states and Puerto Rico have LTE on 600MHz, and T-Mo sells 40 devices compatible with this 600MHz coverage. At the end of Q1 2019, T-Mobile owned a nationwide average of 31MHz of 600MHz spectrum, with a total of 41MHz in the low-band, which includes 600MHz and 700MHz. This spectrum covers 100 percent of the U.S.


T-Mobile also continues to improve its 4G LTE network by refarming existing spectrum and expanding the availability of LTE Advanced technologies. Carrier aggregation is available in 932 markets, up from nearly 900 in Q1 2018. 4×4 MIMO availability has grown, too, and it’s now available in 591 markets. 256 QAM is available across T-Mo’s entire LTE footprint, and License Assisted Access (LAA) is now available in 29 cities, including Los Angeles, Philadelphia, Washington D.C., Atlanta, Houston, Las Vegas, San Diego, and New Orelans.

Usage of Voice over LTE (VoLTE) grew this past quarter as well. VoLTE calls made up 88 percent of all voice calls made on T-Mobile’s network in Q1 2019, up from 80 percent in Q1 2018.

During T-Mo’s Q1 2019 earnings call, COO Mike Sievert touched a bit on TVision Home and its pricing, which some have criticized as being too high in the past couple of weeks since the service’s announcement. After talking up its TVision Home’s features, Sievert said that “it’s priced below what typical people at cable and satellite pay beyond that first promotional year. They’re in year two of those multi-year contracts where you sign up for something and it’s low at first and then you get slammed. And we come in with fair, rational pricing from day one that saves them money right away versus year two and beyond in those crazy contracts.”

Source: T-Mobile

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  • KMB877

    I’m confused!
    At the beginning of the article, we can read this: “That 1.7 million total includes 1.0 million postpaid and 69,000 prepaid customers”.
    But, 1 million + 69,000 = 1,069,000 (almost 1.1 million) and not 1.7 millions! In other words, 65% less.
    Where is the true?

    • SirStephenH

      This is from T-Mobile…

      “1.7 million total net additions in Q1 2019, up 15% YoY

      1.0 million branded postpaid net additions in Q1 2019, expect to be best in the industry

      656,000 branded postpaid phone net additions in Q1 2019, expect to be best in the industry

      69,000 branded prepaid net additions in Q1 2019”

      For some reason T-Mobile posted 2 numbers for branded post-paid. Alex probably copied the first post-paid number and then went on to pre-paid, not realizing that he skipped a number.

      • KMB877

        This may be an explanation.

  • Fabian Cortez

    Why do they need to merge again?

    • Sharti24

      To compete with Verizon and Att

      • Fabian Cortez

        To compete with Verizon and Att

        My question was rhetorical.

        The reality of the situation is that T-Mobile is doing just fine. In fact, they’re exceeding expectations.

        They don’t need a merger.

        • pda96

          TMO will be fine with or without Sprint. This I agree. However, will Sprint start to invest heavily and try to win back customers (and grow) or will they slowly wither away? If the latter, then we’d end up with 3 carriers. So then, why not let TMO and Sprint merge since we’d end up with 3 carriers anyway??? Is the gov’t going to wait for Sprint to be near death before letting TMO swallow it up?

        • SirStephenH

          If T-Mobile keeps getting customers like this then it won’t be fine. It’s going to need more spectrum.

    • Jose Mendoza

      Because Sprint is “failing” lol
      Yet they can afford to keep spending tons on basically nothing except executives salary while even the Sprint employees don’t have Sprint service. It’s all about the greed really. Alltel used to have a similar profile but was in the positive. But why? Because they actually added towers! Which later Verizon bought them and is basically the only reason they’re “good”. T-Mobile has AWS-3, 20+ of 600mhz in many areas, some Band 12, and an average of 45 of spectrum bw excluding all of the listed. I’m sure they’ll do fine. By refarming HSPA+ and GSM, they could obliterate AT&T in capacity, and Verizon in coverage. One weakness of T-Mobile is their inability to pay for more backhaul. I live in a rural area with 1×1 Band 2 @ 10mhz and Band 12 2×2 @ 5mhz and yet I get less than half of the total throughput (86.45Mbps ↓ & 25Mbps ↑). And that’s with at least 15db of SINR which is considered good!

    • JJ

      Because even though tmobile is improving daily and service is getting better, they are burning through cash and sprint has a lot of unused spectrum that tmobile can use, not to mention towers in more rural areas that tmobile needs access too.

      • Sharti24

        Yeah, West Virginia being one of those rural areas. Theres Hardly any native tmobile coverage along 77 (they dont own any 700mhz in that area) and A lot of US cellular/Att roaming in WV

        • JJ

          One reason why i have left my wife on att. Together our unlimited plans are still under $85 and we have 2 different networks while we travel. Although the last 3 trips tmobile has been the best including up in the georgia and tennesse mountains. have had to use my hotspot on verizon family members that had no signal. I am planning a trip to west virg soon so i guess we’ll see how that goes.

        • Sharti24

          I heard Sprint is pretty good in WV and verizon isnt too good there. Att is king in WV

      • SirStephenH

        T-Mobile’s financials are fine, it needs the spectrum more than anything as its customer base grows. Sprint’s customers will help it catch up quickly to AT&T and Verizon’s size and maintain its profitability.

    • JStatt

      T-Mobiles 80+ million customers is less than half of Verizon or AT&Ts. They finally caught up in LTE but they cannot meet the upcoming 5G standards at the same par as the big two without the scale and spectrum of the Sprint merger. No one is arguing T-Mobile will die without it. The argument is they will still be stuck as a grumpy upstart playing catch up rather than a true threat. Plus, yeah Sprint is dying regardless.

  • JJ

    I just wish i could add another line to my select choice plan. I will not be giving that plan up. I will most likely just put my wife on metro and move her from att.

    • SirStephenH

      Have they told you that you can’t add a line? Normally you can add lines to or remove lines from grandfathered plans at the plan’s rates as long as you maintain the minimum requirements for that plan (e.g. Simple Choice Unlimited 2 for $100 requires that you maintain a minimum of 2 lines).

      • JJ

        Yea, my select choice plan is not able to add a line per the system. I was told that i have to switch to a tmobile one plan. I don’t have simple choice, i have select choice.

  • Philip

    How much longer before Tmo overtake VZW or ATT ?

    • Brandon

      That will be a good long while.

    • SirStephenH

      T-Mobile has overtaken AT&T in every metric but subscriber count for at least a couple of years now. Verizon and T-Mobile have been virtually tied in every metric but subscriber count for over a year now. It’ll take T-Mobile a long time to catch up to AT&T and Verizon on subscriber count at a rate of 1 million a quarter unless the merger with Sprint goes through.

  • KMB877

    What state?
    Maybe could be a problem with your device or with settings?