Archive | 2017

T-Mobile Tuesdays will offer discounted movie ticket, savings on flowers next week

With Valentine’s Day approaching fast, T-Mobile wants to help you treat your loved one (or yourself) for the romantic holiday. For the February 7 edition of T-Mobile Tuesdays, T-Mo customers will be able to get a $2 movie ticket from Fandango. The discounted ticket can be used for any movie on February 14, and there’s a limit of one per customer. T-Mobile customers will … [read full article]

T-Mobile finishes a close second place in J.D. Power’s latest wireless customer care report

One day after T-Mobile finished No.1 in Nielsen’s Customer Service Satisfaction report, another group has recognized T-Mo for its customer service performance. J.D. Power today released its 2017 U.S. Wireless Customer Care Full-Service Performance study, which examines the customer service of postpaid wireless carriers. That includes customer … [read full article]

T-Mobile offer to cover sales tax on new smartphone purchases launches today

T-Mobile’s attack on taxes continues today. Today’s the day that T-Mobile kicks off its offer to cover the sales tax on all of its new smartphones. The deal, which is open to new and existing customers, will give you 11.2 percent (11.55 percent in Puerto Rico) of your phone’s price on a prepaid MasterCard card. To take advantage of this offer, you’ll need to buy … [read full article]

T-Mobile named No. 1 in Customer Service Satisfaction by Nielsen

T-Mobile’s customer service has been named the best in the wireless industry. Nielsen Mobile Insights gave T-Mobile the top spot in Customer Service Satisfaction at the end of 2016, with Verizon, AT&T, and then Sprint following. T-Mobile beat out its competition in the Likelihood to Recommend, Net Promoter Score, and Overall Customer Satisfaction categories, too. T-Mobile has been named No. 1 in customer satisfaction by Nielsen … [read full article]

Some T-Mobile customers getting RCS support in Google Messenger app

UPDATE: T-Mobile responded to me and said “T-Mobile was the first U.S. operator to launch RCS with our Advanced Messaging in July 2015. We don’t currently support Google’s RCS offering.” 9to5Google found that the supposed sources of this report turned out to be one person.   ORIGINAL: Some T-Mobile customers are getting a new messaging feature to play with … [read full article]