Tag Archives: american customer satisfaction index

T-Mobile beats out AT&T, Verizon, and Sprint in customer satisfaction report

T-Mobile has won its fair share of awards lately, and today another organization is recognizing T-Mo. The American Customer Satisfaction Index (ACSI) today released a new report that details customer satisfaction among telecommunications companies. Included subscription TV companies, ISPs, cellphone companies, and wireless providers. When it comes to the carriers, T-Mobile beat out the other top three US providers with a score of 74, up from 70 in 2015. To compare, AT&T and … [read full article]

T-Mobile Drops In American Consumer Satisfaction Index, Now In Fourth Place

I look at each of these studies and wonder if the questions were a little different or if we caught someone on a different day, would their answers have been different? What I can’t do is argue that T-Mobile continues to be on the losing end with a fourth-place finish on the new annual study from the American Customer Satisfaction Index. On a scale from 0-100 the overall score was a 72, a … [read full article]