Latest News

T-Mobile Listening To Feedback, Improves Customer Service

T-Mobile is clearly making an attempt to listen to customer feedback by reinstating the ability for a customer to call in and say “agent” or “rep” to directly reach a customer support rep. This comes two weeks after they removed the very same ability in an effort to ensure customers were properly routed to the right department. Feedback for this change was clearly negative based on our comment and social media feedback … [read full article]

Deal Alert: Radio Shack Having Blow Out Sale On T-Mobile Phones

Radio Shack is wasting no time making room for Verizon Wireless on their store shelves with a blow out sale on all T-Mobile postpaid devices in-store only beginning today. The T-Mobile deal with Radio Shack officially comes to a close on September 14th so we hope that this sale will run as long as supplies last. In any case you might want to take a trip to your local Radio Shack to … [read full article]

T-Mobile Completes G2x Gingerbread OTA Rollout, Manual Update Still Available

T-Mobile has announced via their support forums that the T-Mobile G2x OTA Gingerbread update has officially ended as of August 10th. Anyone still looking for the update will be able to perform a manual upgrade using the LG updater found on the LG website. The G2x update upgraded the device to Android 2.3, improved battery life and helped address a number of bug fixes including unexpected reboots. If you … [read full article]

T-Mobile G-Slate Android 3.1 Honeycomb Update Rolling Out Now!

T-Mobile has provided a dose of good news for T-Mobile G-Slate owners as the Android 3.1 Honeycomb update is rolling out now! Bringing with a host of enhancements the update will appear on your tablet when it is available for install. T-Mobile of course insists that representatives cannot “expedite” the delivery of the update or push the update to tablets by request.” So what kind of new goodies will you find … [read full article]

T-Mobile Confirms Upcoming Change To 200MB Plan Overages

T-Mobile has confirmed in a short statement to the Wall Street Journal their intent to change the low-end data plan to incur overage charges rather than throttling customers who hit the limit. “Customers will incur overages of $0.10 per MB when they exceed 200MB of data ($10 for 10MB) up to a maximum monthly payment of $40 with Value plans or $45 with Classic plans for data including the 200 MB add-on … [read full article]

T-Mobile Ranks Highest In Customer Purchase Experience According To JD Power

While we’ve expressed some concerns regarding the overall direction we feel T-Mobile’s customer service has taken in recent months, JD power has seen fit to award them top honors in the Wireless Purchase Experience category. Coming in with an overall score of 755 out of a 1,000 point scale T-Mobile tied with frienemy Sprint for the top honor. The award rates a wireless purchase experience based on any one of three contact … [read full article]

Deal Alert: HTC Wildfire S On Sale Through August 15th, Web-only Special

The HTC Wildfire S is a brand new addition to the T-Mobile lineup but it’s already available through T-Mobile.com for free…through August 15th. The web-only special comes in a web-only color (black) and is good (as always) for new customer and add-a-line activations. Overall the HTC Wildfire S is a nifty little Android phone perfect for those of you looking to make the leap into the smartphone arena without going right … [read full article]

T-Mobile Retail Stores Receiving Shipments of MicroSIM Cards, Unlocked iPhone 4 Owners Take Note

Once again T-Mobile retail stores are receiving small shipments of MicroSIM cards to be used for non-T-Mobile devices, likely the iPhone 4. Each retail location will receive ten MicroSIM cards and they are $9.99 as a replacement SIM or free if activated with a new purchase. Of course you can always purchase the MicroSIM through T-Mobile.com just in case your local retail store sells out. iPhone 4 users should of course … [read full article]

(Updated: Images Removed By Request) Inside Look At How The myTouch 4G Was Designed

Update: We’ve removed the images by request. The original post is now password protected. If you have ever wanted to look inside the mind of a mobile handset designer, One&Co who lead the design of smartphones like the Sprint EVO 4G and T-Mobile’s myTouch 4G shows just how it’s done. It’s an absolutely incredible read and look at how One&Co took the myTouch line of devices to the next level while working to meet T-Mobile’s expectations. We’ll let … [read full article]

T-Mobile Changing 200MB Data Plan Away From Throttling To Overage

According to this leaked image which hit our inbox T-Mobile is set to make a change to their lowest data plan offering by removing the throttling and returning to overage charges. This represents a major shift in T-Mobile’s data policy even if it only affects the lowest price offering. T-Mobile’s marketing approach to competitive data offerings in recent months has been their “no overage” plan so this change is definitely one to … [read full article]

FCC Will Combine AT&T’s Qualcomm And T-Mobile Bids Together For Review

The Federal Communications Commission informed AT&T late Monday afternoon that it would combine its reviews of the proposed T-Mobile buyout along with their purchase of the 700MHz wireless spectrum currently held by Qualcomm. In a letter issued by the Wireless Telecommunications Bureau the FCC concluded that enough evidence was presented that the ramifications of both deals are related and that they should be considered at the same time.  “The Commission’s ongoing review … [read full article]