Tag Archives: Team of Experts

T-Mobile wins J.D. Power’s wireless customer care performance study… again

T-Mobile is on a roll as it bags (again) the top spot in the J.D. Power 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study.  Earlier today, the Un-carrier revealed news that it had landed on the top spot of this latest study. This new accomplishment marks T-Mo’s 9th consecutive win and 23rd win overall. The wireless carrier has topped the study ever since 2018 when they launched Team of Experts (TEX). This also means that … [read full article]

T-Mobile and Metro by T-Mobile rank highest in J.D. Power’s U.S. wireless customer care report

T-Mobile and Metro by T-Mobile have scored top marks in J.D. Power’s latest report on U.S. wireless customer care. In its latest report, J.D. Power says that T-Mobile earned 848 points out of 1,000 for its customer care, beating out its previous score and rating 43 points higher than the industry average. This is the 19th time that T-Mo has come … [read full article]

T-Mobile launches Team of Experts for better customer service

T-Mobile’s next Un-carrier move is all about customer service. T-Mobile Team of Experts is a group of 30 to 40 customer care employees that serves a city. These customer service reps sit together and are trained on a wide range of topics so that you don’t have to get bounced around from one person to another. These reps can also work with specialists in T-Mobile’s retail stores … [read full article]