Tag Archives: Team of Experts

T-Mobile and Sprint vow to add jobs with five new Customer Experience Centers if merger is approved

T-Mobile and Sprint continue to work to get their merger approved. Today T-Mo and Sprint have promised to build five new Customer Experience Centers in the U.S. if their merger is approved. These Customer Experience Centers will be home to T-Mobile’s Team of Experts service, which launched last year as a new initiative to help T-Mo customers get faster and more personal customer service. T-Mobile and Sprint say that each of the five new … [read full article]

John Legere’s predictions for 2019 include 5G and T-Mobile going ‘beyond mobile’

For the past several years, John Legere has taken time at the end of the year to lay out his predictions for the coming new year. Today he’s done it again, predicting some of the things he thinks we’ll see in 2019. As you might expect from Legere, several of his predictions take shots at T-Mobile’s competition. He suggests that Verizon won’t show a 5G coverage map by the end of 2019 and that AT&T … [read full article]

T-Mobile launches Team of Experts for better customer service

T-Mobile’s next Un-carrier move is all about customer service. T-Mobile Team of Experts is a group of 30 to 40 customer care employees that serves a city. These customer service reps sit together and are trained on a wide range of topics so that you don’t have to get bounced around from one person to another. These reps can also work with specialists in T-Mobile’s retail stores and engineering for more specialized issues. When you need … [read full article]