Tag Archives: 911

Some T-Mobile & Sprint customers unable to call 911

T-Mobile and Sprint customers in select parts of the country were unable to call 911 for a short duration of time. The issue was made known by the city of Rockford and the Winnebago County Sheriff’s Office.  According to the report, city officials alerted T-Mobile and Sprint customers about the issue via a tweet. The emergency hotline was inaccessible to both networks earlier this afternoon.  After the tweet was posted, officials from the two networks worked … [read full article]

T-Mobile 911 call center in Dallas encountered issue, police say it is resolved

t-mobile-911-call-center-dallas-issue

On Sunday night, T-Mobile users based in Dallas, TX reported that they experienced a network issue that affected 911 calls. Thankfully, the issue was attended to right away and has been resolved by Monday morning.  According to Dallas police, there were a total of 50 calls that were affected. The issue did not affect callers but had a problem with the public safety answering service.  Police said that the public safety answering service encountered a problem with … [read full article]

T-Mobile deploying two new 911 technologies to speed up emergency response

Today T-Mobile is rolling out two new 911 technologies that’ll help speed up the repsonse to your emergency calls. T-Mo today announced that it’s launching Location-Based Routing and Next Generation 911. Location-Based Routing uses low latency device-based location tech that’ll enable the network to connect 911 callers directly to the appropriate 911 call center, reducing call transfers and getting you the help you need more quickly. Location-Based Routing is currently live in parts of Texas and … [read full article]

T-Mobile and Dallas determine cause of 911 issue, T-Mo not at fault

Earlier this week, T-Mobile engineers traveled to Dallas to investigate a “ghost calling” glitch that it was thought was related to T-Mobile and was resulting in long 911 hold times. Now more information on the situation has come out. T-Mobile says that abandoned calls, not ghost calls, are to blame for the 911 issue, the City of Dallas announced today. While ghost calls are the result of a person’s phone making multiple calls to 911, … [read full article]

T-Mobile ‘ghost calling’ glitch causing long 911 hold times in Dallas

When you’re in an emergency situation, being able to contact 911 right away is important. However, an issue involving T-Mobile customers in Dallas is interfering with speedy 911 contact. There’s an issue with T-Mobile customers in Dallas that end up with “ghost calls” when they try to contact 911. The glitch causes 911 systems to record calls as hangups, which results in 911 operators trying to respond to the ghost calls, which then causes other callers … [read full article]