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Report: T-Mobile’s Yearly Upgrade Program Faces Customer Complaints Over Lost Trade-Ins

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If you’re planning to trade in your phone to T-Mobile, you’ll want to hear this cautionary tale. Several customers have reported nightmares with the carrier’s Yearly Upgrade program, where shipped trade-in phones mysteriously go missing or get misidentified—leaving them without their old phone, without their new phone, and stuck with a bill. According to PhoneArena, one customer sent in his iPhone 16 Pro but received … [read full article]

T-Mobile Ending Phone Lease Program, But Paying Off Remaining Balances

T-Mobile is pulling the plug on its JUMP! On Demand phone leasing program on December 1, but there’s a silver lining for current customers. If you’re currently leasing a phone through the program, T-Mobile will wipe out whatever you still owe and let you keep the device—potentially saving you hundreds of dollars. According to The Mobile Report,, customers enrolled in the program are being notified starting … [read full article]

Report: T-Mobile to Start Phasing Out 4G LTE Network by 2026

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T-Mobile is getting ready to say goodbye to its 4G LTE network much sooner than most people expected. The carrier is planning to convert most of its LTE service to 5G over the next few years, which means some older phones will eventually stop working on the network. According to The Mobile Report, which obtained a leaked internal document, T-Mobile will start “re-farming” its LTE … [read full article]

Researchers Intercepted T-Mobile Communications With $800 Equipment

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T-Mobile customers in remote areas had their phone calls and text messages broadcast through space without any protection, and researchers were able to listen in using basic equipment that cost less than a thousand dollars. A team from UC San Diego and the University of Maryland spent three years pointing a satellite dish at the sky and discovered that T-Mobile was sending customer communications over satellites without encryption. According to[read full article]

T-Mobile Late Fee Jumps from $7 to $10

T-Mobile customers who miss their payment due date will soon face higher late fees. Starting next month, the carrier is raising its late payment charge to $10 or 5% of your unpaid balance, whichever amount is larger. According to Android Authority, T-Mobile has begun notifying customers by email about the change. The previous late fee was $7 or 5% of the balance, whichever was greater. Under the old … [read full article]

Report: T-Mobile Store Refuses iPhone 17 Pro Sale Without Mandatory Apple Watch Purchase

A frustrated T-Mobile customer walked away empty-handed on iPhone 17 Pro launch day after a corporate store allegedly refused to sell him the phone unless he also purchased an Apple Watch. The customer wanted the new iPhone in a specific color and storage configuration that the store had in stock, but was told the purchase required adding the smartwatch to his order. According to [read full article]

T-Mobile Customers Getting Missing iPhone 17 Trade-In Credits Back

T-Mobile customers who pre-ordered the new iPhone 17 and noticed they didn’t receive their full trade-in credits can breathe easy. The carrier and Apple are fixing the problem and customers will get their missing money back. According to Android Authority, several T-Mobile customers on the Go5G Plus plan reported only getting part of their promotional trade-in credits when ordering the iPhone 17. Instead of receiving the full … [read full article]

T-Mobile Expands Satellite Data to Include Apple’s Most Popular iPhone Apps

T-Mobile iPhone users can now use six popular Apple apps even when they’re completely cut off from cell towers and Wi-Fi, thanks to a major update to the carrier’s satellite service. The expanded functionality works through T-Mobile’s T-Satellite service, which beams internet connectivity directly from space using SpaceX’s Starlink satellites. According to PhoneArena, the newly supported Apple apps include Maps, Messages, Weather, Music, Compass, and … [read full article]

T-Mobile Users Lose Service in Connecticut Town Over Lease Fight

T-Mobile customers in Weston, Connecticut are struggling with dropped calls and weak signals after the wireless carrier shut down service at a key cell tower over a rent dispute with the small town. The drama centers around a cell tower on the town’s municipal campus that Weston purchased at the end of 2024. According to PhoneArena, the town then negotiated new lease agreements with all three … [read full article]