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T-Mobile Store Reps Will Now Ask to View Your Phone Screen During Transactions

T-Mobile is implementing a new policy that might catch customers off guard during their next store visit. Store representatives will now request permission to view customers’ phone screens remotely when handling upgrades, adding lines, making in-store orders, or setting up new accounts. According to PhoneArena, the screen sharing is limited to the T-Life app only, and employees won’t be able to see sensitive … [read full article]

T-Mobile to Stop Taking Customer Service Requests Through Apple Messages

If you’re a T-Mobile customer who likes reaching out to customer service through your iPhone’s Messages app, you’ll need to find a new way to get help starting in 2026. The carrier is pulling the plug on Apple Messages support for customer service on December 31. According to PhoneArena, T-Mobile customers have been able to handle account tasks right from their messaging app—things like changing plans, … [read full article]

T-Mobile Ends Fully Free Apple TV, Adds $3 Monthly Fee for Premium Plans

T-Mobile customers who’ve been enjoying free Apple TV as part of their phone plan are about to see that perk come with a price tag. According to The Mobile Report, the carrier will begin charging $3 per month for what was previously a completely free benefit starting January 1, 2026. The change affects customers on premium plans like Go5G Plus, Magenta Plus, Magenta … [read full article]

T-Mobile Tuesday Perks Now Include Metro-Only Freebies

Metro by T-Mobile customers have their own exclusive deal this week through the T-Mobile Tuesdays program. While the weekly perks are typically available to all T-Mobile family customers, Metro subscribers can snag a purple-branded baking set that includes measuring cups and spatulas. According to Android Authority, the holiday-themed offer needs to be claimed by Wednesday morning at 4:59am ET. Customers must redeem it in person at a Metro store … [read full article]

T-Mobile’s New CEO Hints at Major Announcement Tomorrow: “One of the Biggest Pain Points” to Be Solved

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T-Mobile’s new CEO Srini Gopalan is wasting no time making his mark on the company. Less than a month into his role, he’s already drumming up excitement for what he’s calling a solution to one of the wireless industry’s biggest headaches. Gopalan announced that T-Mobile will hold its next Un-carrier event on November 20 in Las Vegas, with the tagline “It’s about time.”[read full article]

T-Mobile Exec Admits Wireless Has Its Limits as Carrier Shifts to Fiber Acquisitions

T-Mobile’s wireless home internet service has been a success story, but the carrier is now facing a reality that’s forcing it to change course. The company is focusing more on buying existing fiber internet companies rather than trying to build everything from scratch using its wireless network. According to a report from PhoneArena, T-Mobile’s Chief Broadband Officer Allan Samson made a surprisingly candid … [read full article]

T-Mobile’s REVVL 8 Pro Arrives with Better Cameras and Water Resistance for $250

T-Mobile has started selling its newest budget-friendly smartphone, the REVVL 8 Pro, priced at $250 through both T-Mobile and Metro by T-Mobile. The new phone brings some welcome improvements over its predecessors, making it a solid option for shoppers who want decent features without breaking the bank. According to Phone Scoop, the REVVL 8 Pro gets notable camera upgrades compared to the standard … [read full article]

T-Mobile Customers Report Fresh Round of T-Life App Problems

T-Mobile customers are dealing with yet another round of problems with the carrier’s T-Life app, with some users reporting they can’t log in at all while others say the app loads but doesn’t work properly. The timing couldn’t be worse, considering T-Mobile has made this app the centerpiece of virtually everything customers need to do with their service. According to PhoneArena, the issue is particularly frustrating because … [read full article]