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T-Mobile Listening To Feedback, Improves Customer Service

T-Mobile is clearly making an attempt to listen to customer feedback by reinstating the ability for a customer to call in and say “agent” or “rep” to directly reach a customer support rep. This comes two weeks after they removed the very same ability in an effort to ensure customers were properly routed to the right department. Feedback for this change was clearly negative based on our comment and social media feedback and T-Mobile obviously took … [read full article]

Samsung Hercules Unveiled For T-Mobile, Galaxy S 2 Variant Confirmed

The vaunted Samsung Hercules is rumored to be T-Mobile’s first HSPA+ 42Mbps device and if nothing else about the device grabs your attention, that fact alone should. Up until this point it’s look, style, color and pretty much everything else has been a guessing game. Will it or won’t it be a Samsung Galaxy S 2 model or variant for T-Mobile has been a question we’ve been asking ourselves almost daily since word first came down … [read full article]

T-Mobile’s Best Rate Plan Ever?

We’ve been receiving wind of this Value Plan dedicated page all day and at first glance it does appear to be quite the offering if you haven’t been keeping up with the new Value Plans: two lines for $49.99 each totaling $99.98 (like the math we did there) with add a lines costing $15 for 500 minutes. So what’s the catch as this plan seems almost to good to be true? Well it’s best to make … [read full article]

Leaked Doc Further Confirms Blackberry Bold 9900 August 31st Launch Date, Price Confirmed

Not convinced by yesterday’s Blackberry Bold 9900 release date leak? We’ve got yet another document confirming the very same thing but with one extra bit of information: a $299.99 after $50 MIR rebate. The Blackberry Bold 9900 will be T-Mobile’s first 4G Blackberry with HSPA+ capability up to 14.4Mbps. Sounds good Blackberry fans? We thought so…peak the rest of the doc for more information on things we mostly already knew. Me..I’ll just staring lovingly at … [read full article]

Has T-Mobile Customer Service Taken A Turn For The Worse?

After T-Mobile’s loss of the JD Power Customer Care award and a continuously growing stream of emails regarding unusually long wait times we begin to wonder just what exactly is going on with T-Mobile’s award winning customer service department. Well someone’s ears were ringing as two sources answered our question with a confidential look at what could be to blame. We’ve received two pieces of information that give us at least some form of an answer as … [read full article]

Galaxy S 2 Sign Up Page Includes T-Mobile?!

While we’ve been playing guessing games for quite some time as to whether or not T-Mobile would carry the Samsung Galaxy S 2 we’re beginning to think perhaps they really will. After some initial signs that the Galaxy S 2 was coming we began to believe that the Samsung Hercules, a variant of the Galaxy S 2 was coming and not the Galaxy S 2 itself. With Samsung posting up their “sign-up” page … [read full article]

T-Mobile G2x Gingerbread Update List Of Improvements, Retail Stores Receiving Inventory

I am almost prepared to shed a tear as we’ve been receiving word all day that retail stores are on alert for shipments of the T-Mobile G2x that are alleged to contain brand new devices arriving with Gingerbread already installed. While we can’t confirm the installation of Gingerbread on these new devices we’ve heard from multiple sources that inventory is being replenished early this week. Things are looking very very good that we could see a … [read full article]

T-Mobile Classic And Value Rate Plans Go Live

Right on schedule T-Mobile has unveiled the Classic and Value rate plan selections and they are now ready for your buying pleasure.The new plans represent yet another industry first for T-Mobile as they attempt to move customers away from the equipment subsidy model that has been a staple of the American wireless industry for years. Time will tell how receptive customers are to the changes T-Mobile is making and whether or not a widespread shift … [read full article]

myTouch 4G Slide Accessory List Leaks, Batteries, Cases And Docks Oh My!

Want a first look at the myTouch 4G Slide accessories you can expect to purchase when you take home your device? Good because we’ve got a leaked list for you of all the accessories that will be available and how much they will set you back. We’ve got cases, zagg invisibleshield, batteries, desktop and car docks and something for everyone on this list and that doesn’t include the universal accessories that will work with the 4G … [read full article]