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T-Mobile Holding President’s Day Loyalty Offer This Weekend?

Time and time again we hear that T-Mobile doesn’t do enough for its “loyal” customers which make to know that a select group of loyal customers will find themselves  with a really great T-Mobile offer this weekend. T-Mobile’s looking to continue their efforts to drive down churn by rewarding customer loyalty with a President’s Day Weekend Loyal Customer Offer. Over President’s Day Weekend (February 18-20), … [read full article]

(Updated) HTC Ville Caught On Video Running Android 4.0, Sense 4.0

Update: Sorry guys, looks like someone took the video offline. HTC’s upcoming HTC Ville smartphone stars in a newly leaked video ahead of its expected official announcement next month at Mobile World Congress in Barcelona. It was back on January 13th that we first got word the HTC Ville could be heading to T-Mobile sometime in the future. So what do we know about the … [read full article]

T-Mobile Continues To Train Frontline Employees On Churn-Reducing Efforts

T-Mobile’s churn-reducing efforts for 2012 continue with new frontline employee training highlighting “four non-negotiable customer standards.” T-Mobile is looking for frontline employees to cover four basic steps to help make sure a customer leaves the store happy and smiling. The first step is a personal coverage check to determine if the future T-Mobile customer will have a good signal at their home or office. … [read full article]

T-Mobile To Offer Additional Unlocked iPhone Support Beginning January 30th

Starting on January 30th, T-Mobile will “begin offering additional support to customers using an Apple iPhone on our network.” T-Mobile’s added iPhone support will include “common procedures, information about feature and specifications and other basic device questions.” T-Mobile is implementing these changes to support the 1 million plus users on the Magenta … [read full article]

Guest Editorial From A T-Mobile Front-Line Employee, Three Ways To Boost T-Mobile Up

    Editors Note: This post is a guest editorial written by a T-Mobile front-line employee regarding life on — the front-line. Tackling three separate, but equally important issues, this anonymous guest posts hopes to explain why the iPhone is important, why phone manufacturers need to step up their game and how there is actual “value” in T-Mobile’s Value Plans. … [read full article]

What Kept You From Buying Your First Smartphone?

T-Mobile’s released a short press release earlier today highlighting the introduction of “unlimited” web for Walmart’s Family Mobile plan. Specifically, T-Mobile suggested that their survey discovered that “44% of first-time smartphone buyers in 2012 say the cost of the data plan associated with a smartphone is the most influential reason they have not purchased a smartphone … [read full article]