T-Mobile kicks off free voice line deal

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A few months back, T-Mobile offered a deal that’d get you a free voice line. The offer wasn’t available for long, but if you missed it then, you’re getting another chance now.

T-Mobile today kicked off a promotion that offers a free voice line to both new and existing customers. T-Mobile has confirmed the details to TmoNews, explaining that new customers can activate three voice lines on an Essentials, Magenta, Magenta Plus, or Business Unlimited plan and they’ll get the third line free via monthly bill credits.

Meanwhile, existing customers (including legacy Sprint subscribers) need at least two paid voice lines on an eligible plan, which includes Essentials, Magenta, T-Mobile One, and Simple Choice. They can then activate at least one new voice line and they’ll get it for free via monthly bill credits.

There’s no word on exactly how long this limited time deal will be around. The last time T-Mobile offered a free voice line deal it was only available for about a week and a half, so if this latest offer interests you, then you should jump on it sooner rather than later.

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  • nutmac

    I have been a T-Mobile customer since 2014. From the best of my recollection, this is the 5th free line in that time line.

    November 2016: 2 free voice lines

    March 2017: 1 free voice, tablet, smartwatch, or SyncUp line

    June 2020: 1 free voice line

    September 2020: 1 free voice line

    • dcmanryan

      Sounds right to me.

    • Sayahh

      2017 is the only one that was really no strings attached.

    • Nobody Special

      I agree. This is the 5th free line with no strings attached. There were a few add a line you get a line free. I’m in no way complaining with these free offers… I’m very happy.

  • Bodycount

    Keep in mind if you ask for the free line online or through the phone, they charge a $20 assistance fee and $10 sim card fee. If you have a spare sim card then you can save $10.

    • KOLIO

      Also,it seems this is for new customers only,at least from what I’ve read on T-Mobile’s website.

      No mention of existing customers,even in the fine print.Perhaps a call to CS can make an exception.

      As for the initial fee,that’s fine,that pays for itself soon enough.

      • Bodycount

        I think the assistance fee is for everyone. They charged me that for the first free line offer they did this year also. But the first one I had a spare sim card so I saved the $10. This new one I didn’t have a spare sim so they made me buy one from them. They won’t give you the line without a sim card to attach it to.

        • KOLIO

          Yes sir,that makes sense.
          I saved all of my old unused SIM Cards throughout the years (recovering phone hopper w/JOD,LOL).
          But,seems those may not offer the SA 5G capability (I actually have decent 5G coverage),so,I might have one or two recent cards unused that’ll work w/SA 5G.
          Even if CS will grant an exception,seems Military/1st Responder accounts aren’t eligible.
          That sux for me,but,admittedly,the discount given is rather generous,so,I’m good,if not just a bit disappointed.
          IIRC,the same circumstances prevented me from taking advantage of an identical offer back in June.

      • MisterListerSir

        Got mine, existing customer. Have 5 paid lines (TMo One) and now 3 free (two from previous offers).

        Definitely works for existing customers.

        • KOLIO

          Just going by the language that’s on the website, it clearly states it’s for new customers. Of course, that doesn’t prevent existing customers from calling CS to request it.
          They were about to give me a free line, but, Military/1st Responders aren’t eligible, since our lines are already discounted.

        • MisterListerSir

          Grandfathered/discounted plans do not qualify.

          Standard existing non-discounted plans do (two paid lines required).

        • KOLIO

          Yes, I’ve stated as much THREE TIMES already, thank you for beating a dead horse.

        • MisterListerSir

          I read your reply to me only. I regret profusely that I did not scan the rest of the comments prior to responding to it. You have my most sincere apologies.

          Thank you for your understanding.

        • KOLIO

          No problem my man.
          My apologies to you as well.

        • Nobody Special

          I’m on a grandfathered Simple Choice plan and I was told I do indeed qualify for the FREE line offer. I have 5 free lines so far.

        • francob911 .

          what plan are you on?

        • Nobody Special

          I am on the [2 lines for $100] **Grandfathered** SIMPLE CHOICE PROMO PLAN (unlimited talk & text, unlimited data, 7GB WiFi hotspot).

        • Nobody Special

          The Free line offer states it’s for New and existing customers… the simple choice plan is no longer offered but simple choice customers can get this free line as it states on T-Mobile’s website.

        • KOLIO

          Looks that way now.
          A couple days ago,it did state new accounts only,so,glad to see they’ve edited/updated to reflect the actual qualifying accounts,including existing customers.

      • marque2

        You get an invite via text if you are eligible. I have been a member about 5 years now and I got the free line last month and this month as well. You might be confusing this – if you get the free line but use it to transfer a number from a competing service they will give you the new customer promos even though you have been with them awhile

        • KOLIO

          I’m not confusing anything, go look at T-Mobile’s plans for yourself.
          I already stated I’m not eligible a couple of times now, Military/1st Responders are excluded on this offer due to our lines already being discounted.

          I did call twice in the past 24 hrs & both agents told me the same thing. I’d qualify for a free line if I had the Magenta plan or, other included plan.

          Already stated those on Magenta plans should call to get the free line.

          When I was on Magenta, I did get a free line, but, I had to call to ask for it, no one ever reached out to me.

          YMMV……

    • Francisco Peña

      The June promo, the rep credited me the SIM fee and the Assistance fee. You CAN get out of it.

      • Bodycount

        I tried to get out of it and the rep I talked to didn’t budge. She said there wasn’t an option to get out of it if she wanted to on her end. The system won’t allow her to.

        • marque2

          If you have a business account and do it online it can be free. I always get charged because I go to the store. I can call in and get the charges reversed, but I want the stores to get credit for helping me.

      • dcmanryan

        I didn’t pay a dime yesterday and they credited both just like they did in June and I didn’t even ask them. So you’re 100% correct.

    • marque2

      True but you get an R15 Sim if you get a new one. Might be worth it.

  • Sharti24

    Does the 2 for $100 Plan qualify?

    • JG

      From what I saw on rddit, no.

      • Sayahh

        So same as last time, it sounds like. Then probably select choice is SOL too.

    • Nobody Special

      I have the 2 for $100 Simple Choice Promo Plan and i added the FREE line last night. This is my 5th FREE LINE. AT $40 a line I save $200 a month.

      • Mintz

        Wow – how did you get it.
        I called them – they said – I can’t get it with my ONE Promo 2 for $100 – as Max lines are 3 possible in that plan. Something they changed in 2017 or so.

        Couldn’t get it done.

        What did you say or do to get this extra line ?

        Any information will be greatly appreciated!

        • Former YU Guy

          considering we are paying $64-80 (depending how much data is used) for our 3 lines, still difficult to beat that promo.

        • Nobody Special

          I didn’t do anything special except for ask to get the free line offer. The T-Mobile rep stated I qualified and T-Force via Twitter stated I qualified.

          This is exactly what the t-mobile’s own website states:

          Get a FREE line.
          Add a voice line for free to an eligible plan with two or more existing lines.

          Subject to change. Free new line for accounts with 2 to 11 voice lines; plus taxes & fees. Qualifying credit and Magenta, Essentials, ONE, Business Unlimited, or Simple Choice plan required. Credits may take up to 2 bill cycles; credits will stop if you cancel any limes. Limit 1 offer per account.

        • Mintz

          Thank you – but for me it didn’t work… I called them again…
          They say, there’s restriction in my ONE PROMO plan – that restricts them from adding 4th line… max possible lines are 3

          I never knew it – or they retroactively changed the rules (in 2017) – for those special plans…
          So, with no possibility of adding 4th line, I couldn’t avail the option.

          Only thing they suggested is changing plan… which is not beneficial… as I’ll lose my current 1-free-line, and then they will give me free-line from current promotion… while my bill will increase by 20-30 bucks…

          No point for me to move forward – for now…
          But totally bummed….

      • francob911 .

        What plan are you in?? Is it 5 lines for $180 aal $40?

        • Nobody Special

          I’m on 2 lines for $100 + taxes & fees. I have added a total of 5 free phone lines over the past several years or so. Now I have a total of 7 phone lines that cost $100 + taxes and fees.

          I used to be a Verizon customer when they first started carrying the iPhone…. I think that was back in 2009 …. I dropped them and went to T-Mobile because of a variety of reasons….. i would never go back to Verizon.

  • JG

    Its a shame we can’t use these free lines in tablets & watches…

    I can’t speak for everyone, but my personal use case wouldn’t harm T-Mobile much. I infrequently take my tablet out of the house – and when I do its to the library or a friend’s where there is WiFi. In the last 3 years, I probably would have only needed cellular data for a single 48-hour weekend trip to a nearby big city. And with covid I doubt I’ll be going out too much for the foreseeable future.

    Watch wise, I almost always have my phone. And when I don’t, notification mirroring wouldn’t use up that much data.

    • marque2

      They are offering a tablet deal $10 a month for two years to get a data line and they throw in a Samsung A8 tablet for free. I personally don’t know what I would do with a cellular tablet. How do you use it?

      • JG

        It could come in handy when we travel (if that becomes a thing again).

        Maybe once a year or so we might take a bus trip somewhere. Our last trip was a little over two years ago now when we spent the weekend exploring a near by big city. It might have been nice to have a cellular tablet so I could have browsed the web and/or streamed some content or whatever as we rode the bus there Friday morning or on the way back Saturday night.

        I could turn the phone into a hotspot and share it’s data connection. But that would drain the phone’s battery and I’d prefer to keep it as charged as possible. That way I don’t have to worry about running out of juice as we’re exploring some random city for the first time. No camera, no maps, etc…

        I would have used cellular data on my tablet for just 2 days in 2018. I didn’t go anywhere in 2019 and obviously no where in 2020. So paying $10-20 a month every month is too much for me… But if I could take one of these free lines and stick it into my tablet (assuming I had an LTE capable tab)… The limited use I’d put on it wouldn’t harm T-Mobile much… Or, I’d probably be OK paying $10-20 a day if I got 24-hours of unlimited data.. $20-40 for a weekend of data seems expensive, but I’m only going to do it once every couple years so.. [Maybe – I get by fine pre-loading the tablet with books & games and stuff]

        • marque2

          It’s a 2 year contract but the Sim for a tablet is $10 a month and that would be offset by getting a tablet free. I am not sure why you are asking for $20 a day/ weekend plans.

          Also I have a qc 4 cigarette lighter charger in my car for my cell. If I Hotspot it doesn’t affect the battery at all and in general I don’t find Hotspot affects the battery much at all. Maybe it was an older phone problem.

        • JG

          First off, obviously, I’d much rather prefer a lower price… $2-3, maybe $5 per day would do well. $10-20 was an extreme example…

          But even at $20, the day pass plan would still end up costing me much less…

          Maybe not the month I travel. August 2018, when I took my weekend trip, for example, I would have ended up paying $40 rather than the standard $20/month for a tablet data plan, or the $10 your quoting. But that 2 day trip in August would have been the only time I would have actually needed an active T-Mobile data connection in 2018. With their current data plans, I pay $20/month (or $10 for your special promo), every month. So for 2018, with a regular data plan, I would have paid $240 (or $120)… Again, my plan, even at $20/day extreme, I would only have paid $40. I didn’t use any data in 2019, nor will I be using any data in 2020… 3 years at $240/year is $720. vs $40 for the two days I spent traveling.

          As to the other point… Riding on a bus, I can’t plug any of my devices into the cigarette lighter port to recharge. Especially if I’m sitting toward the back of the bus. And with 50-some other people on the bus, all potentially wanting to top off their gadgets to…

          The buses do have USB charge ports at the seats, but I don’t trust them. One of the last trips we were on, only the ports at the seats on the right side of the bus had power. So if my seat was on the left side of the bus… I take my own power brick, which has enough juice to recharge my phone around 10 times, but I’d still like to keep the power for when I’m out exploring, just in case.

          As to power usage. I don’t know for sure how much power tethering does actually use. I haven’t really used it enough to have any first hand experience. But I know it would use more power than if the phone were just sitting in my pocket idle the entire trip. Maybe I’d only lose 10/15min of usefulness… Maybe it’d eat up hours worth of phone use time. I don’t know… But I do know I can drain my phone pretty easily running around playing Ingress and/or Pokemon Go, etc. I’d much rather save the extra power for while I’m in the city than listening to a song on Spotify while we’re riding down the highway still.

          Last month, a storm came through the area and knocked our power out. I was going to try to get online using instant tether between my Pixelbook and Pixel 3 XL phone. The Pixelbook gave me a warning telling me tethering would use up the phone’s battery faster. It didn’t say how much faster. And since the phone was already at 57% or whatever and I had no idea when I might have power to recharge it I decided to just stay offline.

      • dcmanryan

        I have a few Amazon Fire tablets and have never had to have cellular. A tablet to me is becoming an unneeded device with the size of phones but they do come in handy for movies on long road trips when used with a headrest mounting system. With all of today’s streaming services most will let you download movies over Wi-Fi before you leave. On the rare occasion we forget, a quick hotspot to a phone solves the problem. I also carry several power bricks in case battery life is ever an issue for a phone or tablet and I’m away from a charger or they’re all being used in the vehicle. Personally if you do need a tablet a cheap Amazon tablet is all you need.

        For example you can currently get the latest 8″ one on QVC right now for under $50 using promo code NEW on checkout. $50 and no more payments or a $120 a year charge for cellular you’ll never need on it.

  • Brian

    If you count my free virtual number I have four free lines. I’m subletting my three free lines out and that practically pays my bill. I really don’t know if I need a 5th free line.
    I also have a free watch line and a free syncup Drive line.

  • MisterListerSir

    This will make 3 free lines I’ve gotten from then. Time to cancel 3 of the original 5.

    Thanks, TMo!

    • Bodycount

      I was told when I got my free line today that you can’t cancel any lines for one year or you lose this free one.

      • MisterListerSir

        Good to know. One of them is over a year old, I’ll have to wait a while on the other two.

        • Bodycount

          it doesn’t matter what lines are old or new. The rep told me once I get this free line, you start fresh with the one year no cancel policy. If you cancel any line within a year, you lose this free line. Even if the canceled line was ten years old.

        • MisterListerSir

          Just got back from TMobile. Heard the same from them. No big. Last Line I’ll need, so a year from now, my bill drops.

          Until then, I get to hand friends/family a phone with an unlimited line to test out TMo whenever/wherever they want. :)

  • mikeZo6

    wow free cool ! another way Tmo wants to say they added more customers

    • dcmanryan

      That is exactly what they’re doing and they even openly admit it. To their credit there’s nothing stopping AT&T or Verizon from doing the same thing, but we both know a snowball has a better chance in hell over either of those two companies giving out a free line to existing customers.

      • jralphroman

        Totally false it doesn’t work that way if you look into their 10-K filing new lines are specifically new customers and not lines per account

        • dcmanryan

          You’re wrong. It 100% works that way as this is elementary math. I had 7 lines and now I have 8 lines so 1 new line was added that now shows T-Mobile added 1 new subscriber or customer as you put it. The T-Mobile rep said they’ve had many meetings on this and they know full well Verizon and AT&T aren’t giving away anything so they’re almost rubbing it in their face saying go for it, give away lines. Any new line added is considered a new subscriber because quite frankly that’s what it is. This is a numbers game and the rep admitted that’s exactly what it is. They will now show a significant increase in subscribers added from doing this.

          Believe what you want. I choose to believe the rep that actually works for the place over an internet QB.

        • jralphroman

          Are you reading a sec filings? Apparently not..you’re just going by how you’re being billed. Read the SEC filings first before you speak nonsense

        • dcmanryan

          Adding a line is adding a customer. First grade math here. This isn’t debatable. I’ve talked to 2 stores and the guy in the phone and all have stated the same thing. If you don’t think the new line I just added won’t be reported as such you’re seriously on crack.

        • Brenden Morris

          Former employee here. It’s true….a line is considered 1 Customer in the eyes of T-Mobile & Investors.

          That’s why T-Mobile pushes Add A Line deals so often right before large holidays/events. Stocks go on hold during a holiday and once a holiday is over. T-Mobile can say “We added this many new people over a holiday/event” and it wows the investor… pushing stocks & equity up big time.
          1 voice line can have a “Sub Voice Lines” that branch off that 1 main voice line in the computer.

        • dcmanryan

          Don’t bother as he won’t believe you either. Let him keep thinking T-Mobile gave out two free lines with in 3 months because they love him so much.

  • Francisco Peña

    I’m still fighting TMo to kick in the promo of the last one. They keep trying to charge me the $20 for the line. Been 2 months now that I have to call in.

    • Bodycount

      the last one I didn’t even see a charge. it was zero from my first bill on. the rep said I might get charged for it on my first bill but they will credit me after it’s charged and I didn’t see that happen. It was already credited.

      • marque2

        I seem to be getting a 30¢ per line per month charge for the free lines. 90 cents for three free lines now doesn’t seem to be a problem.

        • Bodycount

          taxes?

        • marque2

          I think it is some stupid California thing. Probably Obama phone access or mandatory emergency service fee.

        • David D

          “There is a national program that provides low-income people with free or discounted phones, but it was started under George W. Bush” Ignorance at its best!

        • marque2

          Of course your ignorance is on display as well. There has been a tax since I was a young kid, some 40 years ago, to provide lifeline (land-line) phone services for free or at discount. Bush merely allowed that program to use the money to provide cell service in addition to the traditional land lines. I am not sure when this tax started, and won’t look it up for you but I would guess early 1970s

          CA has its own list of public utility line taxes, some are for emergency services and obsolete freeway call boxes, others are for phone assistance. I still think it is a CA tax, especially since people have been pointing out different “free” charges on bill in different areas leading me to believe they are local charges.

        • marque2

          I lied – I looked it up because it was interesting. There have been federal phone taxes on and of since 1898. A general excise tax has been around since 1934 in the telecommunications act of that year it established funds for low income phone subsidies using long distance taxes. It was updated in the 1960s with the Ozark Act, also in 1985 we got the formalization of lifeline service. 1997 brought the Universal service fund and in 2011 the FCC took money from Universal Service Fund and started “connect America“ which was expanded over a 6 year period to provide cell phone and broadband service for the poor. Note that in 1921 was the first effort to create phone service for the poor.

          Anyway look up” Universal Service Fund” on the wiki and check out the History section. Not a long, and somewhat interesting read.

          Our first phone tax was in 1898. Hard to believe regular phone service has been around that long

        • marque2

          This is reply 3. Reply 2 was history and reply 1 was me trolling you back. I think these are seen in reverse which is why am pointing this out.

          Anyway, I always believed it was Bush who expanded the program to cell phones as well but turns out it was a phone and pen thing from 2011 which is definitely in the Obama years.

          Several states including CA generate substantial state tax income to expand the programs (you can see the state refer ence in that wiki article) but it is harder to find historical info. I couldn’t find out when CA started subsidizing phone service.

        • krisstofer

          My free line is taxed like $4.11 So it’s not actually free bcuz Im paying for the tax but it’s only $4.11 it’s fine

      • Francisco Peña

        I waited the 2 months they said, when it hit, and called in and they gave me the credit. This month, sure enough, got hit for $24 (3.99 taxes and $20.24for the line and another tax).

        Got credtied the 20.24, told again, they fixed it. We will see. Either way, to get 4 lines on a $70 plan with unlimited data, 6GB LTE hotspot, where taxes boost it up to $86, I’m happy. Can’t touch that with Verizon.

        • Bodycount

          I’m at 5 lines for $103 after taxes. Three of them unlimited Two of them at 6 GB a month. I’m never changing plans.

        • JLaw

          Nice. I’ve gotta pay 65 for equipment.
          Put that payment aside I’m in the same boat. 15% corp discount
          5 lines unlimited LTE, 6gb hotspot
          2 lines 6gb LTE, 6gb hotspot.
          Plan is 70 for 2 lines.
          1 wearable line is 8 after tax
          17.50 for one line and 59.50 for wife and I.
          16 taxes for the other 4 “free” voice lines
          Waiting for the day when the bill reads 100 lol. Soon..

  • marque2

    So they will offer swap a line deals with this free line, but where I get that. I couldn’t have gotten a doscount switching my Vonage line but eh. The deals aren’t all that great.

    They are offering something else which seems grand. A Samsung A8 tablet for free with two years of a $10 data line. It would be great but I have no idea where I would use a tablet where I wouldn’t WiFi or tether, or heck just use my phone.

    • Frakenstein

      I’m looking at something like this for an 8″ tablet for my car and RV. Want a nice big display for GPS. The tech installed in both of those vehicles do not have options for either Apple Car or Android Auto. Just pointing out a use-case. Have a good one.

  • Brian

    Anyone have any luck with Simple Choice Value Unlimited Talk & Text account?

    I called 611 and was told that this promo does not work on the Simple Choice Value plans bc it already discounted enough. Sounds a bit odd. It worked in 2016 with a free voice line and in 2017 with a free SynchUp line.

  • Alex Pilaia

    Will this work with the 2/$100 All in Promo (got a 3rd line free back in the day)…so Im paying 3/$72 All in unlimited data…

    • Sharti24

      Im on the Same plan but paying $80. How are you paying $72?

      • Alex Pilaia

        We have the hookup discount ($18), $10 off per line if you stay under 2GB data per line..(which we usually only get for 1 line)… $100 – $28 = $72. Our 3rd line, we chose as a tablet line, so we have a 2018 iPad with the sim card in it… Hind sight, we should have gotten a voice line for our future child, but oh well. The ipad with 4G has come in handy when on trips.

        • Sharti24

          Whats the speed on the ipad on LTE? I heard using a phone sim in a tablet tmobile slow speeds down to 600kbps

        • I’m wondering the same thing.

    • Otis

      No i tried to Saturday said my bill would go up…have to change my plan

    • nutmac

      Your plan can have 3 voice line at the most. You will need to migrate to a different plan. I got rid of that plan awhile back and lost a free line doing so. But it was definitely worth it for me as I now have 3 free voice lines.

  • britnasty

    My rep was awesome. I called about the free line and ordered an iPhone SE 64GB for the line. She finagled something because the free line promo was added as well as the half off the iPhone SE promo, so I’m only paying $8.34/month for the phone and the free line.

    • Nobody Special

      There was no finagling involved… the rep did their job. The 50% off the iPhone se has not expired yet. I got that deal with the previous free line offer.

      The offer was you get the iPhone 50% off if you add a line, the free line is indeed a new line which allows you to qualify for that deal.

  • JB

    Any legacy Sprint employees tried to add this free line?

  • John Smith

    Cant get it if you are on Military plan or over 55 plans which kind of stinks!

    • Birdy

      Did you get the text from Tmobile on Friday about the free line? I did but I’m also on the military plan…hears if you got the text, even if I’m error, TMo will honor it. Anyone hear anything similar?

  • Colt Fan

    what does the message read?

  • ATRS

    I have a magenta 2 line deal, I already had 2 free lines (I got one free with initial signup and the other on the last free line promo) I got an email about getting another free line, I called 611 asked the rep if I was eligible for another free line, she pulled up my account and said that I was. I paid 10 for the sim card today and she said my bill will remain at 120.00 with taxes per month..no price change.

    • Kyle

      Yes but your speeds are throttled

  • I took the free line.. didnt really need it.. but it was actually free.. so why wouldnt i? BTW can an iphone sim be used in an ipad ?

  • ker7099

    I just added this free line to my plan, for a total of 2 paid lines and 4 free lines for $100!, and the rep said today is the last day for this promo.

    • ker7099

      Oh and as noted below previously, they did let me stack promos and get 50% off the LG Velvet for my wife.

    • Jacob

      You and I have the same scenario then. Pretty outstanding deal I’d say!

  • Patrick

    This deal has ended. There is now a new deal which is very similar. New customers need to open two NEW lines and you get a third line free. Existing customers must be on a single-line account, and you get a second line free.