Shocker: T-Mobile Customers Overwhelmingly Disapprove Of AT&T Merger

The good folks over at eWeek posted an article yesterday stating that T-Mobile customers have “expressed anxiety and outrage” over the AT&T/T-Mobile merger. As anti-AT&T sentiment builds across the web from angry T-Mobile customers, the question is, where do they go from here? Assuming that T-Mobile customers can’t stomach the notion of becoming an AT&T customer, Sprint and Verizon are the only two national options left. Of course, an entirely separate argument could be made for the reduction in competition from this deal but we’ll leave that to a separate article.

Some T-Mobile customers will be screwed by this deal, no if, ands or buts about it. Some T-Mobile customers rely heavily on their Wi-Fi calling options on either Android or Blackberry devices for reliable service and it could be months or years until AT&T makes a decision as to whether or not such a service will remain apart of AT&T.

The problem is, who is listening? Countless petitions have started with the hopes of stopping this merger but their ultimate attempt at influencing any FCC and DOJ decision is likely to be futile at best.

So where will you go? Verizon, Sprint, US Cellular, MetroPCS, a more localized carrier or will you stay with AT&T? While I for one still can’t stomach the idea of AT&T taking over my precious T-Mobile, AT&T isn’t as bad as having to deal with the lack of a SIM card. I switch phones far to often to allow myself to go with a carrier that doesn’t have any sim cards. So while AT&T may be evil, they are the least evil of the bunch when I consider the SIM card option.

What say you TmoNews readers? If AT&T is out, who is in?

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  • http://twitter.com/GOPMatt Matt Macri

    Most ppl who care about plan rates n such dont travel to south america, tokyo, europe… I never leave tge 100mile radius of western NY… So frankly no one offers 4g in my area… So sorints cdma will be just fine for me…. Ppl who dont go international dont need sim card bcz androud gmail symc has made tkibg all ur info to other android phobes very easy.. Whn b4 android sim cards were nice fir takinf ur contacts to another phone…. If u can afford to travel frequently to europe..s america n such i doubt paying 30-40 a month is a big concern to.u… But if you are on SSI ya 40$ us 5% of ur.monthly income…..

    • Anonymous

      While I agree with most of your post, I disagree about the Sim card part. Back then sim cards were essential for contact transfer, and now not so much…but you mention android Gmail syncing…while that is true (I use android btw)…lots of people are not on android, will never switch to android etc…and what about the people who are leaving android? It’s a fix as long as android is around, but you never know when the next big thing will hit. Plus, having recently bought an EVO with a bad ESN (purposely, for cheap) it’s just a pain dealing with phones that don’t have sim cards…Plus, switching phones is a LOT easier with sim cards…unless you like calling customer service everytime. Just the fact, that I have the liberty to use any phone that has a sim card slot with no problem is amazing, and one of the biggest reasons I can’t go back to CDMA.

      • jarjon76

        I agree. While I don’t change phones every 6 months (I tend to keep phones 2-3 years), it’s nice to have the option of switching if the need presents itself. And while I know your contacts can be saved on CDMA, I like having them on a SIM card. It’s what I’m most comfortable with and would prefer not to go CDMA. However, I can’t see myself being an AT&T customer at it presently stands. We’ll see what the future holds, but I’m not optimistic.

      • Charger440

        All this talk about Sim cards making phone switching easy makes me wonder how much money some of you have. I cant afford to buy a new phone often enough to care about a sim card. besides when I do buy new phones I just make the store transfer my info for me. I really hope the FCC/DOJ don’t let AT&T ruin T-Mobile

        • Frigadroid

          Seriously I want a android phone with dual sim capability that works on all frequencies. I guess we all have our wants and needs.

  • TM97

    I doubt it will take years for AT&T to integrate UMA calling. Its a small part of the switch, and it will likely take years for AT&T to upgrade their current switch location with the resources to close the T-Mobile switch. As such, UMA calling will probably remain working on the network. Now, if you switch phones to an AT&T phone it may not work, if you keep your T-mobile phone thats out now, you should be fine.

  • TM97

    I doubt it will take years for AT&T to integrate UMA calling. Its a small part of the switch, and it will likely take years for AT&T to upgrade their current switch location with the resources to close the T-Mobile switch. As such, UMA calling will probably remain working on the network. Now, if you switch phones to an AT&T phone it may not work, if you keep your T-mobile phone thats out now, you should be fine.

  • Skeeterflea

    Sprint.

  • Heankrearden67

    Virgin Mobile. They use Sprint, but check out the prices! No international though. Doh!

    • OCF

      If you travel in the states they suck too. I had them before I had TMO. I got coverage in my city, and in the city I traveled to, but NOT in the hundreds of miles in between the two. If you don’t travel, and tend to stay in your city, then I would reccommend them.

  • http://www.facebook.com/ElectroHop Jay Alford

    All honesty, if this merge does happen, I’m hitting the Sprint streets.

    • Anonymous

      I’m already there. Been here for months rockin my white evo 4g.

  • incredibry

    This is hard for me. because AT&T sucks. and i am entirely content with T-mobile :P but things change i guess. but! i would still much rather have the versatility of a sim card, as i also switch phones alottt!

  • Tito!

    T-Mobile is in. That’s not even a question, David? Without a doubt, not even Rhetorical.
    T-Mobile, FTW! (:

  • Kingmob87

    I wish sprint would have bought tmobile. I’m switching to sprint tho at&t gonna jack up prices and not be be worth it.

    • Anonymous

      if AT&T raises prices, you can bet that Sprint and Verizon will too. Sprint is a financial mess and they’ll take any opportunity to raise prices.

  • Mysnizbetta145

    If this happens it will only benefit t-mobile customers and if you are currently with t-mobile your monthly pricing will not change.

    • jarjon76

      That is until you AT&T makes you buy one of their phones and requiring you change over to one of their plans. Ask Cingular customers.

    • Jaygqitalia

      Actually not true. From the statement they made, it says ATT will honor the contract ” for the applicable period ” .. AKA , will honor ur price UNTIL ur contract is over, then you will need to chose a new plan.

  • Proeng

    AT&T is junk… We don’t need them.

    • Anonymous

      What do you mean? Their non-iPhone phones not good enough for you? Who doesn’t want a Pantech phone?

      Yeah. AT&T sucks.

  • Blacksheep427

    If you go over to Verizon and get the Thunderbolt, it has a SIM card. I just switched the other day. Works very good thus far. I will be next door to 4G LTE by year’s end, as well. I am guessing it is similar to my old SIM card, if not, correct me.

  • Bimmerz

    Per David’s question; “So where will you go?”, for now I plan to ride it out until the 11th hour (so to speak). I might as well enjoy the services of T-Mobile for as long as I can, and wait to see what happens.

    If AT&T does with T-Mobile customers, as it is doing/and or did with Alltel customers (as posted by Nospamiam, see below), then it maybe worth it for me to stay with AT&T.

    “We were all offered free phones since Alltel is CDMA and is not compatible with GSM. The deal is if you take the free phone your current plan remains in effect and you have 30 days to decide whether to stay with AT&T or bail. You can drop AT&T without penalty regardless of whether you are at the end of your current contract. If you stick with AT&T and decide to get a new device when your old contract expires you can do so and continue with your old plan with, of course, the provision that you are tied in for 2 years.”

    So if I can keep my plan (even after my Tmo contract expires), then I’ll probably stay with AT&T-Mobile. My 2nd choice would be Sprint (based on price), however having tried Sprint for about 3 weeks last year (when the Epic came out), I found that service in my home suxed. So back to T-Mobile I went – and I hadn’t planned on ever leaving! Ugh! What a mess!

    Anyway, I also think as soon as the sale goes through, us Tmo customers that are within that 30-days of deciding to stay or terminate our contracts – that we’ll see some serious offers from Sprint and Verizon, trying to woo us over to them.

    Another thing I am considering, and why I am going to wait it out – is that by this time next year, we will have passed and seen the 3 major phone shows (MWC, CES and CTIA) for 2012, and see who’s getting what – so that may also play a roll in my decision.

    Well that’s my 2¢ worth, I’ll hoping for the best (that the sale fails), but will prepare for the worst if need be…

  • Bklynite78

    the hell with At&t , FCC for once do your job and stop this,,,

  • TMOprophet

    I will wait to see if the deal goes through, but if it does, I will likely go to Sprint. I kinda like Dan Hesse, he seems honest and his new commercial about keeping unlimited data and unthrottled speeds appeals to me. So Sprint would be my first choice, although I hate the idea of going back to CDMA,

    • Frigadroid

      Did you see him on mad money? He did state again honestly that they were watching the unlimited and if it gets to expensive they wouldn’t be able to offer it forever. That is why the $10 extra is warranted he said for new costumers they would like to keep it that way as long as possible.
      After at&t buys tmobile Sprint becomes the underdog company that has to work harder and discount more so I could see a lot of tmobile faithful going that way. It is a bummer though no sim on sprint and travel limitations.

      • Anonymous

        The $10 still amazes me considering how slow and non-wide spread their “Four Gee” is.

      • Dewey Cox

        They will become what T-Mobile was…..the lower priced alternative. I worry about what their handset selection will be though. Take away the EVO line and they currently have crap.

  • OCF

    I will stay a T-Mobile customer as long as I can. If the deal goes through, then I will jump ship to Verizon. The reason being, their coverage. I will have to sacrifice on my plan though. The same plan I have on TMO, costs about $50 more on Verizon. Sprint has little to no coverage in my area, so that eliminates them.

  • Michael Davis

    This raises an interesting legal question. So far the antitrust argument has relied on the remaining competitors minimizing any injury. But if the market is defined as those who need gsm for instance those that need to use gsm compatibility in other countries, then this is literally a monopoly and therefore illegal. There is no competition, not just lessened competition.

  • Anonymous

    First of all, AT&T only has the amount of customers they have because of the no Adboe Flash having, checkerboarding, whopping 3.5 inch screen iPhone. So, T-Mobile has less customers because obviously people never heard of the word variety. Right now, T-Mo’s 4G speeds are blazing, and AT&T’s 4G speeds are a gimmick! Without T-Mo, AT&T can never gain LTE, therefore, their data speeds will forever suffer. In my opinion, T-Mo don’t need to go LTE — their upcoming 42Mbps I think will be penetrating enough to compete with Verizon in the future. Plus, T-Mo’s latest handsets are getting better and better — imagine the amount of handsets that will continue to improove as smartphone spec increase

  • http://twitter.com/squiggleslash s slash

    Agreed on the SIM card thing, but bear in mind that LTE, adopted by Verizon and MetroPCS, is the latest version of GSM and does, indeed, use SIM cards. Given there’s still a year before AT&T buys T-Mobile’s assets and customers, it’s worth keeping an eye on Verizon (and MetroPCS, I guess) to see how their LTE roll-outs progress.

    Verizon is making a play of being an open carrier, and to the best of my knowledge they haven’t crippled their Android phones, so they may end up being the natural home for a lot of T-Mobile customers as long as they can get LTE right, and continue going in the right direction regarding openness.

    Otherwise… don’t rule out the MVNOs.

  • Msoares1109

    I myself have Alltel,i had TMobile but when i moved the service was not covered in my area. So after a couple yrs i am moving back were tmobile is offered and figured i would go back to them cuz they would be cheaper than at&t. And now i hear At&t is buying out TMobile. kind of crappy. but i do agree with some ppl here eventually there will be monopoly. it’s just a matter of when. I just can’t believe that TMobile would sell out. But of course money talks. but ill give my At&t 30 days a try and go from there.

  • Kendra

    I know everyone is saying that you will be fine until your contract runs out and until the merger goes through completely but what happens to the people like my mom who hasn’t had a contract for YEARS. Or people like me who have the Even More Plus Plan. There is no way in hell AT&T is going to be okay with people on the Even More Plus plan they aren’t making any money off of us.

    • OCF

      I’m on the EM+ plan, and I fully expect an increase in my bill asap, IF the deal goes through. The EM+ customers and new customers will see the increased rates first. As soon as the deal is final, if it goes that far, I will be heading to Verizon.

      • Manusferrera

        your worried about a price increase and yet your going to verizon doesnt make any sense.

        • Anonymous

          It’ll be expensive with either network. Might as well go with the network with better coverage.

  • branden

    of course sprint is against it. they wanted to buy t-mobile first.

    • Anonymous

      It’s unlikely that Sprint will be able to survive going up against two massive carriers.

      The future: At&T/T-mobile vs Verizon/Sprint

      • Anonymous

        Sprint has only themselves to blame for the poor position they are in. They decided on their own to buy Nextel. It’s regarded as one of the worst mergers ever made.

        Even T-mobile USA’s profit has declined in recent years along with subscriber losses due to poor management by their german owners (which is why it’s being sold).

  • 19fonzy

    Sprint !! I’m rocking my G2 right now but if this merger goes through I’m switching to sprint that evo 3D caught my eye

  • Anonymous

    Something is overlooked: dealers.
    If you go around Chinatown, you may see a lot of T-Mobile dealers who sell contact with imported phones. The merger will kill these dealers.
    These dealers are lot more than dealers with other carriers.

  • Anonymous

    I also change phones like socks, owning 4 high end phones that I paid full price for leaves me very pissed off. I will bite the bullet s far as sim cards go and changing to Verizon. My new Thunderbolt should arrive tomorrow. I paid over $2000 for my phones that are nothing but paper weights. I am very pissed off, T-Mobile was more than just my carrier, I brought over 10 new customers and family members to the T-Mobile family, I enjoyed being a customer and just can not believe I will no longer be able to use any of my 4 phones. I remember just 2 weeks ago they were quoted saying “T-Mobile is not for sale” What happened? They bailed on us, I’m bailing on them.

    • Anonymous

      Considering that it will probably be two years before any significant changes, you just gave away $2000 in phones for no reason. Unless there’s some details you didn’t post??

      T-mobile USA has been for sale for quite a while. DT could never get the deal they wanted until AT&T stepped up to the plate.

    • StormCharge

      Really? Sounds like you have some other reasons for switching that you’re not sharing. Cause as far as I can tell, you could have used those phones another year or two with no changes to service until they became pretty much obsolete.

  • http://pulse.yahoo.com/_6JUK2RDOPHCULTIFWTNRVQ4PYQ JonathanW

    Sticking with AT&T. I’m locked to my sim card as well. Would love for Verizon to get on that bandwagon.

  • Tom A.

    December my contract is up, so I could renew my contract then. Right now I have a $10 unlimited data (non-smartphone) plan. I’d like to get an Android. Pre-merger, I could get unlimited smart phone data for $20 for being a loyal customer. If I can still get that in December I’ll sign a contract. If not, I can get the same deal with US Cellular. Might be pre-paid, but I want a decent Android.

  • Anonymous

    This sucks.

    I was planning on buying the HTC Pryamid with the really good 4G speeds, but now my only decent option is to switch to Sprint :(, even though Sprint’s WiMax network is no where near as fast as T-mobile’s 4G network.

    I really enjoyed using T-mobile, and I wished this merger would of never of happened.

    • Anonymous

      It hasn’t.

  • Imaxjx

    I have T-Mobile Since 2002 and my contract is over now. I’ m leaving T-Mobile tomorrow good bye.

  • XT

    I’m moving to Virgin US. A sim card may be valuable but no contract is king. Sprint service isn’t all bad.

  • Darkraiderfan

    im going to sprint and the evo 3d, att can go to hell with their capped data and overpriced crap

    • Westside_cook

      Welcome to sprint. Been with them for years, rock solid network and best data plans available 3ven cheaper than tmo. I’ll be rocking evolution 3d with you. Can someone tell me the tmo price for 5 lines, all with unlimited data, text, and virtually unlimited talk due to sprint’s anymobile anytime. $235 a month, that’s insurance included, comes out to be $45 a person.

  • Anonymous

    What if… you know T-mo and big red, you know… big red could youse the Customer Support and tmo the deal.. Hey if your gonna merge, just head on for the best no?

  • Guest-Wtaylor450

    T-mobile and at&t the greatness of t mobile and the BS of at&t, what the hell were they thinking once they combine they’re going to lose some much money thats its a shame , why the hell would t mobile do something like this there just no good sell outs now. well hello Verizon. I Hate AT&T!!!!!

  • Anonymous

    If this deal goes through and AT&T obtains “robust” LTE — then it’s not a bad deal for customers who won’t be able to switch to another carrier. If AT&T doesn’t gain LTE grounds by summer 2012 when an LTE iPhone is expected, what are they gonna do? This is going to be interesting to see how this all plays out.

  • Anonymous

    Totally agree on the SIM card business. Verizon’s LTE network, however, also uses SIM cards.

    To answer your question on “my next carrier”, my answer is simple. Verizon.

    My reasoning is also simple. Coverage.

    It’ll be expensive either way, so I might as well go with the company that’s going to have better coverage.

    I always appreciate T-Mobile’s Even More Plus plans and the fact that they didn’t charge you the same rates if you bought your phone for full price. AT&T’s options? Sign a 2-year contract and pay $XXX.XX per month, or bring your own phone and pay the exact same rate per month. I always thought that that was a huge load of BS. With your own phone, you’re obviously not receiving any subsidies from AT&T, and therefore, shouldn’t be required to pay for an inflated rate plan.

    I personally don’t know how AT&T is going to let us Even More Plus folks keep our plans. Our plans don’t reflect their business model (i.e., charge the customer as much as you can, and then throw on a few more bucks on top).

    • Aerofanbig

      . AT&T will not honor it, plain and simple. You’ll likely be among the divested

      • Anonymous

        I’ll have jumped ship long before that. But yeah. They won’t want any of us Even More Plus folks.

  • Ghoff15

    I think I would give AT&T a chance, maybe they will change their plans when the deal goes through and if they do raise rates and cap out data I guess I would switch…..

    • Frigadroid

      I’m thinking something like that. I’m just going to ride out my contract another 14 months and see where the best options are for me at that time. If my Vibrant craps out before then I have my g1 still in great shape for a back up. It may be slow but it gets the job done for all I really need.

  • Anonymous

    Anyone else have Sprint ads all over the place on this page? Specifically, the ones that say, “Switch to any Sprint smartphone and receive a $125 service credit.”

    Oh, the irony.

    • frigadroid

      What’s super weird I was just reading about UK & NC, NCAA notes on the courier journals website (local news for Louisville) and they had an advertising link for t-mobile careers! Talk about irony jeez. They had openings for all kinds of positions. I guess employees are finding new jobs rather than wait?

    • Anonymous

      I sure do.

  • Tatail

    Where I live in NYC we have coverage from Simple Mobile, the good thing is that they also use the same AWS band as it parent, T-Mobile. Now I am in the hopes that T-Mobile is not handing over Simple Mobile to ATTas well.

    • Mary

      T-mobile will no longer exist. If simple mobile contract to use the AWS bands they will become inactive. AT&T wants the AWS bands (mostly the 1700mhz band) for their new LTE network. They will have to ‘shut-off” the t-mobile 3g bands to convert it to their new LTE network.

      This is only a win for AT&T. NOT the consumer.

  • CDG

    I work in the cs/clt dept at magenta and I am glad all the nickel n dime customers will finally get their payback. It is crazy how many customers call in demanding not asking for something free because they have been a customer for xx years. Or they feel, yes feel they deserve some kind of credit. At magenta we have been trained give the cutomer what they want. Will they get this with Att? Some also call saying we are so expensive blah blah…now with att they can really cry about it. Cust like these have made magenta bleed money like crazy. so in the end who is to blame?

    • http://twitter.com/Liquidslap Com’ere boy!!

      you

      • CDG

        Jaja..u must be one of those penny pinchers.

      • CDG

        Jaja..u must be one of those penny pinchers.

    • http://twitter.com/jtmcdole John Thomas McDole

      You have to realize that as a customer service tech, you will end up seeing more negative than good. I’m sure the vast majority of T-Mo customers aren’t nickel-n-dimers. I’m still using my G1 and I was planning on buying the G2X outright.

      • Anonymous

        If it’s really a Penta(orHexa)band UMTS/HSPA phone then I just might too. If it ( or the LG Revolution 3D ) are “future-resistant” then it’d be worth a shot because they’re supposed to be HSPA+ phones, and at 21Mbps(or 42Mbps), I’d be pretty satisfied with the performance. And frankly, at that point, I’d really have to question someone who’d think they’d need Hardwire network performance OTA. This isn’t for streaming torrents, people.

    • http://twitter.com/BruceCLin Bruce Lin

      “so in the end who is to blame?”

      The management, period. Bargaining is the right of the customers, but that does not mean the company has to give the deal that was asked. If I go to bestbuy to buy a tv and demand them to sell that big plasma to me for $5. If the story let that deal to go through, it’s ENTIRELY their fault. Now with Tmo, you are doing a great job as a cs as that’s what the management wanted. However, Tmo losing money is NOT the problem of customers’ demands. It’s the higher management’s failure at successfully running a profitable business.

      • Anonymous

        “It’s the higher management’s failure at successfully running a profitable business.” – PERFECTLY stated.

        Wish I’d seen your comment as I was putting mine together.

        Better Product == more( and happier ) Customer’s

        2nd Rate product ( Moto Cliq, Behold II, G2 ) == “Meh” customers

    • Anonymous

      Sorry some folks have “nickel and dimed” you to death. In all the time I’ve been with TMobile, I’ve never found occassion ask for something for free, that wasn’t already being offered to NEW subscribers, while I hadn’t been on a contract for a while ( I haven’t had a contract since the original one I had when I was on Omnipoint ). I think the one gimme that I’ve been able to take advantage of was the Loyalty 3000 min/$49.99 plan. I’m pretty sure I didn’t have a contract extension on that either. I’ve never upgraded to a newer phone through TMobile, I always went out and purchased an unlocked phone, pretty much because the smartphone selection through TMo, in a word…stunk. Until the G1, the last phone truly worth the $$ being asked for it was the original PocketPC phone in 2002. The Dash, the Wing, MDA, SDA ( which I beta tested for TMo ), and TouchPro were overpriced against their competition, and usually released 6-8 months after their competition, and therefore always behind. I leave out the Sidekicks, because while that was an idea WAY ahead of it’s time ( think of Verizon Kin 1 as a off-shoot cousin that was an underachiever ), which after M$ purchased Danger, was destined to wither away.

      That changed with the G1. Finally TMo had landed a phone that was on the leading edge of the market. Then all that changed again with the release of the Moto Droid. Yet again, TMo reverted to that LCD ( least common denominator ) of marketing.

      The Nexus One looked like it might change things, but yet again, TMo let us down by putting on 2 stupid restrictions ( silly 500 minute plan ), and pay more than a new purchaser, if you’re already a subscriber ( even if you weren’t on contract…are you kidding me ? Really ? ).

      Then it was the Vibrant ( and let’s not even talk about the Behold II, shall we. ), which was released without the forward-facing camera ( and subsequently proven to be capable of using it, because the ODM for the parts were sourced within a couple of months ) or LED Flash ( which the CDMA variants got ).

      Then the G2 released and MT4G released, and it looked like…”Hey, these people are getting their acts together”, but I think the MT4G was mostly a let down for folks. Even the G2 was just shy of having been the real Kick A__ phone it should’ve been.

      I can certainly understand the frustration brought on by some folks feeling entitled to something, but for those of us who have been brand loyal, paying our bills, and supporting TMo, it truly has won it’s merits on the backs of you CS folks who’ve been helping us out ( even when you couldn’t get my MMS working for 5 months ). All I’m saying, is look at it from one more perspective, and see that what TMo has been missing to make inroads from being #4 to #3 or even #2, has been PRODUCT, PRODUCT, PRODUCT.

      Have the BEST PRODUCT, and regardless ( as evidenced by the fact that most iFonz customers have STUCK with the Death Star ) of customer service, people WILL ( and frankly, always have ) come.

      The LG G2X has that potential, the Revolution 3D has that potential, the “Pyramid” has that potential….Keep consistently coming out with the “Best of class” phones, and you WILL see a difference in subscribership. I remember just before the EVO ( HTC Supersonic ) was announced, people were really down in the mouth about Sprint ( I know a few people who switched to TMo FROM Sprint ). All that changed with the EVO, releasing even WITHOUT WiMax. Even with an extra surcharge in service. Heck, even that surcharge when the service wasn’t even available in a person’s area. People STILL bought it. People went BACK to Sprint.

      This is marketing. This is what TMobile has dropped the ball on.

      Better Product = More customers

      And it has to be an overall experience. People will put up with a lot, if at the end of the day, the thing in their hand…..does what they want, makes them feel good about their purchase, and, let’s be honest here, makes them feel like they have a little bit of clout, because they have what others might envy a little. This is the point that TMo seems to consistently forget. Again, and again, and again.

      Time to wake up, and smell the______.

    • Gaius_xv

      People only call customer service when they have a problem, ie your company effed up. Your JOB is to make unhappy people happy again. If you can’t deal with this you have no business in customer service. Do yourself and us a favor and quit.

      • CDG

        On contrary I love my job. We have great benefits, great pay and excellent working condition. As far as the main reason call us is that they dont understand the bill not that we effed up. my point was that if you want something call and ask for it not demand it. My point with that is it normally is the same customers who call in all the time. Most of our customers are a real pleasure to work with. I completely agree with some comments that management has spoiled some customers with giving them whatever they want. Someone mentioned also about marketing. I see the thunderbolt lighting commercial and even im like I want one. Versus I see a guy with the galaxy 4g commercial and im like what. Only time and how much money att puts into the gov’s pocket will tell if we become att. After that we have already gotten a letter stating outcomes of layoffs and severance packages that we will get as a result of layoffs…

  • Brian

    What is the logic? They (AT&T) are the ‘least evil ‘if you consider companies with sim cards? After T-mobile is absorbed they will be the ONLY mobile company with sim card phones or GSM phones.
    AND T-mobile customers don’t have to worry about leaving because AT&T has already said it will divest (get rid of) up to 40% of T-mobile customers.

    The FCC will force this and basically “sell” blocks of customers (but AT&T wants it). Since Verizon won’t bid on Tmobile customers that leaves Sprint, Boost Mobile & Virgin Mobile to bid on 40% of the customers. The customers are ‘sold’ with plans to another company and are given new phones that work on that network.

    None of this is good for ANYONE but AT&T who assumes control of the 1700 band (Tmobiles 3g/4g band) and AT&T wants it for THEIR new LTE network. AT&T also needs more towers and more 1900mhz space (voice/2g band) that they will get from T-mobile. They need the more space for the freaking IPHONE.

    HOW with the department of Justice view this as a legal merger? They are removing competition to aid another wealthy company who doesn’t will to build out their network itself or purchase bandwidth. Anti-Trust laws were written explicitly for these situations. If it passes? Why do we even have the Anti trust laws?

    We will have only two expensive mobile companies left(practically a monopoly). Sprint acknowledges that they will be of no concern to the new huge companies and will have trouble even getting new models of phones for it’s network. Vendors won’t bother to make sprint version and the big companies can pressure manufacturers not to offer models to sprint. None of this is good for the consumer or the markets.

    • TMOTECH

      LTE Networks use SIM cards. The network architecture is the same a GSM/UMTS. LTE was originally Long Term Evolution for UMTS networks. So your SIM card Monopoly is a fail.
      Try again.
      AT&T uses 1900 for their 3G HSPA network not 2G. Try again.
      Very presumptive to think they will use 1700/2100 for LTE. IMHO they will use they 850 because it is better. It is very easy to adapt the 3G/4G TMO network to 1900 to accommodate AT&T 3G users. Very easy. No time to explain how.
      On top of sprint there are many other small companies out there competing so anti trust laws don’t apply.
      Try again.

      • Anonymous

        TMOTECH …I respectfully submit that ANY LTE phone currently available in the USA at this ( an within the next 18-24 months ) will be of a hybrid CDMA/LTE variety, and that since LTE, according to this map( http://bit.ly/f509EA ) is slated, but not deployed in but a handful of countries, most of which will have DIFFERING SPECTRUM utilized for LTE. You can’t just take a US LTE phone, swap the SIM and hope for it to work immediately. Even if the target network support VoLTE, which it would have to given that for the most part CDMA cannot ROAM, except in small pockets of the middle east, Africa and of course South Korea ( if the bands overlap ).

        Ergo, your argument is specious at best, and not fully informed, at least.

        Here’s a start for you: http://bit.ly/hfvKEe ( Partial list of LTE launches and network commitments ). For the full list, http://bit.ly/Jwg5A , or this http://bit.ly/Nk6kX , and select “Global LTE Commitments”, which will list not only what networks are making commitments to roll out LTE in the future, but those which already have and are in the process of doing so. What “in the process of doing so” can, of course, mean “it’s in a plan somewhere”, but have no concrete physical steps undertaken as yet.

        As of December 2010, 18 networks in 12 countries have deployments already launched ( though not necessarily fully, as both Verizon and MetroPCS are the two US networks, and obviously neither of them is anywhere near total deployment ). That being said, almost 1/2 of the networks stating commitments to launching, have NO confirmed launch dates. Yes, you read right, no confirmed launch dates.

        People are not going to be able to just take their Verizon Thunderbolt, or MetroPCS Indulge ( I think that’s the name ) and just show up in Sweden, and expect their LTE coverage to “just work”. Here’s a little writeup about why ( http://bit.ly/htlPHC , yes the link is a little older, but still VERY much true to this day ), and here’s a little newer writeup about spectrum comparisons ( http://bit.ly/hgrqWS). And to put the cherry on top, so to speak ( http://bit.ly/hrhj5r , a white paper from Motorola itself about LTE deployments, with a lot more spectrum information ).

        Therefore, for those people ( and I made this point in my letter to the FCC ), for persons who wish to travel, and require the convenience of being able to switch to local carriers while they are abroad, or their ONLY options is to utilize a GSM/UMTS/HSPA based phone, that they can swap their SIM’s on. Now that we’ve cleared that up, it should be painfully obvious that if AT&T were to acquire TMobile, that would leave only ONE carrier that could qualify under those circumstances.

        Do some reading people. The information is out there, and took my 15 minutes to dig up all the pertinent links necessary for this analysis. I’m not an industry analyst, but with some digging, you can get as clear a picture as they do, and not just…take any ol’ commentors word for it. Heck, even mine. Matter of fact, I welcome folks to find and present contrasting or differing information.

        Until then, keep calling your Congresswoman, Congressman, and Senators. Or even the FCC itself, and register your disagreement with the proposed buy out of TMobile. TMobile HAS OPTIONS, I’ve spelled them out here before. It comes down to Deutsche Telekom getting off their tuchus and trying to compete in this market.

      • Brian

        hmmm…
        There are only a copy phones from Verizon that use SIM cards. They do not function fully as GSM phones in the United States. The Sim chip is used mostly for European travel.
        AT&T primarily migrated it’s 3G system to the ‘better’ 750mhz band. This actually was not a slam against AT&T. The 1900 is commonly used by BOTH AT&T and T-Mobile for Voice calling and Edge data transfer. This can even be observed in the roaming agreements. A T-mobile phone will installing roam on an AT&T 1900 band in an area that T-mobile has an Agreement with AT&T on. The CEO of AT&T model noted that the voice/edge spectrum was already COMPLETELY compatible.

        AGAIN, the CEO of ATT mobile already said he wished to use teh 1700band for LTE. They want to use a wavelength is won’t be used. AT&T will de-activate most of the 1700 after acquisition. The 850mhz band is already HEAVILY used by AT&T. It would bring down most of their smart phones to start use LTE on it.

        AGAIN, AT&T ALREADY SAID THAT WANT TO USE THE 1700 BAND FOR LTE CONSTRUCTION.

        You can have many tiny companies that operate with limited access to the country. You create a class system of providers. If you can’t afford Verizon or AT&T you must be relegated to a cell company that may only cover the major metro areas (metro PCS?). People in less populated areas would be required to buy AT&T or Verizon.

        As far as getting better phones? T-mobile and Sprint BOTH to not as access to the better Android and blackberry phones NOW because AT&T and Verizon sign deals that allow them 6month to 1 years exclusivity to the better phones.

        Company size allows you to push your own agenda at the expense of consumers or competition.

  • Anonymous

    Although I feel the end result would be some bad @$$ LTE service EVERYWHERE, I don’t think this deal will go through because it would be a huge monopoly. Unless big Gov’t wants to look even worse for sticking their hand in “even more places” they better not allow it.

    I would most definitely stay with ATT atleast until Sprint made some dramatic reception and speed improvements.

    • Anonymous

      This has nothing to do with big govt. lets not start that here.

      • Anonymous

        Gov’t wants Broadband everywhere. ATT has plan to put Broadband everywhere. This merger creates a monopoly. If the Gov’t let’s the deal pass even if the vast majority (businesses included) see this as a monopoly then how could it have nothing to do with the Gov’t?

        Oh and this IS the place to start that. Being a blog site and all.

        • Simon46

          Verizon own an INSANE amount of unused radio spectrum (bands). The last go around they bought HUGE blocks of spectrum from the FCC. If the government wants complete LTE coverage? –force Verizon to use the spectrum it bought for its LTE network and make Verizon create broadband everywhere. OR they must give the spectrum back.

          This isn’t an all or nothing. If AT&T and T-moble don’t merge it doesn’t mean you can’t do national broadband another way (actually several different ways).

        • Anonymous

          Good point. Just checked out the VZW forcasted LTE map and it looks equal to ATT’s claiming they will have covered after the deal and rollout. If this is the case then the FCC or Gov’t has no reason to allow the deal. If they do, what is in it for them.

        • Anonymous

          Exactly…

        • Anonymous

          …att has a plan for broadband everywhere….They already have that. What you shouldve said was wireless, thus your agreement was already a little flawed. Att already has a monopoly, this would just make their wireless monopoly bigger. It has nothing to do with govt because this is a well, this isn’t a govt issue. The fcc and the doj has to approve or disapprove of the deal…that’s govts role in this, regulator. Now I’m not in favor of the deal as the next loyal tmobile customer but, govt isn’t the cause nor the issue, the issue is that tmobile is a sale out, not that govt, needs to stop “working”.

          And youre right this is a blog site, but one that should be about these issues and tmobile, if I want to see anti govt post I could just hit up engadget or yahoo news. I, we, didn’t come her for that. And that what we come here for.

        • Frank45

          I never said the government was at fault. The government IS the decider in cases of large mergers and they decide if it is in the interest of the market and consumer for the merger to go forward. They are the deciders per the Anti-trust laws. The Anti-Trust laws are pretty clear in this situation. This buyout would go against the very objective of the law.

          Ronald Reagan broke up the original AT&T in the 1980′s because he said it had gotten too big. What is it now?

        • Anonymous

          You really seem to want to go around in circles don’t you… You read/hear but do not listen…

        • Anonymous

          “The fcc and the doj has to approve or disapprove of the deal…that’s govts role in this,” right, and therefore I FEEL that if they let the deal pass then it will be for some greater interest then just allowing one company to become more profitable. More Broadband in more places. I’m sure building towers is a much better solution to getting fast broadband to people than running cable lines to every house.

          When TMO and FCC,DOJ is the topic then I think it’s safe to say that there will be some political conversation going on somewhere.

      • Frank45

        The government has everything to do with this. I’m not part of any political group by the way (so big or small government is not relevant to me). The Anti-trust laws are meant to stop merger like this. The government either chooses to enforce the Anti-trust laws OR NOT to enforce Anti-trust laws. When they do NOT enforce it is usually because of lobbying by the large companies that wants to do something that goes against competition in the market. AT&T could do all it wants to do without buying Tmobile. They just want to do it EASIER. It’s easier and CHEAPEr to buy tmobile with the entire AWS and tower??! It’s a great idea on AT&T’s part. Not good for competition and consumers though. Anti-trust laws even has a section on this.

        So if the deal has gone through, the Government (big or not) has allowed a monopoly against its own laws.

        • Anonymous

          Yes..anti trusts are messed up…completely. But that wasn’t what I was getting on him about since you know he didn’t mention that. He went out of his way to bring politics up in the situation when in fact there is none, that we can see yet anyway. I’m just trying to do my part and keep all flame wars to a minimal.

          This is a Tmobile blog after all….

  • Jtrip

    I’m as good as gone. My T-Mobile contract is up in May. I’ll be with Verizon when the Droid Bionic comes out. I’m already with Verizon for my cable and internet. Everyone in my area says their mobile service is great with Verizon.

    • Bobort

      I would wait until the FCC approves the buyout. It may fail. T-mobile also gets some nice things if the deal fails;) Your monthly charge will not change until AT&T takes full control. You will save money until that point.

      • Aerofanbig

        He can likely get a bundle deal if he is already using their service. I’m sure he decided this before the Tmo sale

  • http://twitter.com/jtmcdole John Thomas McDole

    “Countless petitions have started with the hopes of stopping this merger but their ultimate attempt at influencing any FCC and DOJ decision is likely to be futile at best.”

    This is a horrible statement to publish. You are basically disempowering the T-Mobile user base from ever calling these people, which is only a self fulfilling prophecy as the DOJ and FCC will get the impression that no customer cares about this. You should instead encourage people to contact their congressmen and FCC/DOJ officials, and let their voice be heard.

    http://www.facebook.com/pages/Say-no-to-ATT-and-T-Mobile-merger/186089798102147

    • Common Sense

      Oh jeez kid its just an article, read it or flip to the next one.

      • Anonymous

        Hey. He has just as much a right to say what he wants to say as David has in posting his article any way he wants to. If David doesn’t want any negative comments posted to his articles, they he can turn to large scale moderation ( which would effectively earn tmonews.com a public-at-large black eye for being disingenuous ) or he can turn off comments altogether (see previously stated after effect for not having a thicker skin ).

        That being said, John is ABSOLUTELY on point. I posted in the comments to an earlier news story that included a letter to the FCC chairman and committee members. If David’s opinion is that “it’s a done deal” and that “futile at best” is the ultimate result of any efforts on the part of myself or the public at large are what’s to be expected, then again, there’s a whiff of disingenuousness ( <– someone fix their spell checker this is a word, look it up ) about tmonews.com's attitude towards this story.

        You can't be using the word "beloved" in one sentence, and a couple of sentences later be telling people ( who by the way, you rely on for Ad revenue ) that any effort they might wish to undertake will be essentially futile, and expect them to not be a little incensed.

        I think "Common Sense" needs to exhibit a little more of his(her) stated ability, and apply some perspective of "the other shoe" before telling someone to "flip to the next one". No one died and left you in charge Sir ( Ma'am ), so let John ( or anyone else ) have their say, and if YOU don't like it…you don't have to comment, and can "flip to the next one".

        • http://twitter.com/jtmcdole John Thomas McDole

          Well said, Marcelo! The point was simply to not disenfranchise your readership from doing what they feel is right.

    • Anonymous

      You definitely would be better off sending letters or emails to the people in charge at the government who review the merger. Even sending messages to the execs at AT&T might be worthwhile to force them to address their poor customer service before the merger happens.

  • Aerofanbig

    If you are rocking an Android phone, the SIM card argument is invalid. Android phones can sync all their contact/gallery/data info with Google/Gmail in a matter of seconds. David you should be stoked, you won’t have to jailbreak anymore iPhails, you can just get them as is now!

    • Simo0n467

      Please don’t tell me the Jesus phone people are deciding this issue? lol…please. And if you are a big android user you will not be required to pay more for non-throttled data plans.

      Tmobile is pretty easy about unlimited data. AT&T restricts it ALOT.

    • XTOCb

      No, it is valid!, by having SIM card, when you travel overseas, you switch your American SIM for one of the local carriers and you still have your favorite phone. Well say you phone broke, take out SIM and put in a backup phone and you good. With Verizon or Sprint, you stuck till you get to the store. With SIM you buy the phone YOU like, put SIM in and done. SIM is not just phone numbers.

      • Moises1204m

        but what if you have a backup sprint or verizon phone? is it illegal to get it activated?

  • Jrsystems

    I don’t understand why so much hate against AT&T I made the change one week before the news I was with T-Mobile for over 10 years never had a problem but the lack of goods phones is what made me change carrier. I have been with AT&T for over a month and have not have any dropped calls data speeds are as good or better and the customer service (in USA) are great.

    • Susan

      Because AT&T averages about 30% more for their plans then T-mobile plans. Their customer service phone operation is open only from 9-6pm, they only allow you to save voicemail for 2 weeks, they don’t have WiFi voice calling, you pay your bills a month in advance; need I go on??

      Tmobile offers more feature for less money. Why would I want to pay for less features? Some cities T-mobile might not have good reception and you would have to choose another carrier but MOST metro area in the country have excellent Tmobile coverage.

    • FatesDestiny

      Their customer service is lacking because you can hardly understand what the CS members are saying. They have no Americans working for them…it’s always some foreign person speaking with so bad an accent that it’s very hard to decipher even just what the hell they are saying. Terrible service.

  • Casillas_94

    If this happens and goes through completely i will just have to go with sprint…… And the reason i don’t like AT&T is because almost everyone that i know has always had a problem with AT&T. I say with experience we are still paying off a bill from them 3 years later!!!! Over a thousand dollars in fees that just doesnt make any sence.

  • Zack

    I already left T(raitor) Mobile for metro pcs. Saving me fifty bucks a month.. thankgoodness my g2 has wifi

    • The Dude

      I think Boost mobile is a better option. They are a fully owned subsidary of Sprint. They use all sprint towers and have much better coverage than Metro PCS does.

      • Anonymous

        True, but Boost doesn’t offer any 4G phones at the moment (* unless you pull a “Flash”, and take a Sprint 4G phone over to Boosts ESN *)…

        And for the record, Metro may not have LTE in too many cities now, but they CDMA network now cover 90% of the country. Not that I’m a Metro apologist, but I’m just trying to get the straight facts out there…..

        If people are going to make a decision, they should have the clearest and most complete information at their disposal.

        • The Dude

          I’d actually still wait for a year. Stick with T-mobile for at least the year. The deal may fail. Your monthly charge is the same for a year.

        • Anonymous

          You know what…I just might. Unless Sprint publicly announced something Earth Shattering like “We’re turning on LTE in 60 days, in 50 cities!”, and then saw them do it. Maybe I might switch, but maybe not.

          Sure, I’d stay ( and probably will ) with TMo and take a “wait and see” with my service, but I won’t take a “wait and see” with regards to the proposed merger.

      • Derrickps3

        i agree, i just check metro pcs, and my area isn’t listed as a coverage area. so they are off my list lol

      • Ramonica

        not i the michigan area towers have been down for 6 consecutive months. You may or may notbeableto make or recieve calls here so sprint sucks as well.

  • Techio

    I will not stay with AT&T. I have a family plan that my wife and I love. I will probably go to Sprint due to they at least have unlimited anymobile and unlimited data. Right now AT&T got rid of unlimited data and Verizon may soon follow. So its possible when our contracts are up that Sprint will still have unlimited data. I personally still hope the FCC and DOJ reject the merger. Hopefully the Obama administration stays true to their word about major mergers like this.

  • YouSuck

    I will go to metro pcs before i stay and be an att customer i had att for 3 years and they rip me off change my plan 3 times with out asking then they said they have the right to upgrade my pl;an if i went over on my plan WTF and they drop more calls then metro pcs wow i cant be leave that but they did.

  • YouSuck

    Also after my wife cancel her service with att at the end of her contract they changed her plan and charged her $425 because they stop using the plan she had the last month she had left FK you ATT ! You SUCK~