T-Mobile Releases Letter Addressing Customer Concerns Regarding AT&T Deal

Judging by our blog comments, Twitter comments and Facebook posts there is a terrible amount of confusion regarding the AT&T/T-Mobile buyout. In order to try and quell customer fears, confusion and anger over the upcoming deal T-Mobile has released a short statement from company COO Jim Alling attempting to address the major concerns customers may have.

Most important is the message that T-Mobile is conducting business as usual. They are still an independent company and will treat AT&T as a competitor until any deal is closed. As you may have noticed, T-Mobile’s AT&T attack ads remain on the air and are likely to remain so until a deal closes.

The letter is short and sweet and while it likely won’t defuse customer confusion and anger, at the very least it’ll show that T-Mobile is listening to customer concerns. Unfortunately, there isn’t much to say at the moment that will make current T-Mobile customers not fear the future and an uncertain future at that.


Dear Valued T-Mobile Customers

Bellevue, Wash. — Mar. 25, 2011 PDT

As you know, AT&T and Deutsche Telekom have reached an agreement for AT&T to purchase T-Mobile USA.  The combined company will provide you with a world-class platform for mobile broadband innovation and growth.

Bringing together these two world-class businesses will create significant benefits for you. The merger will ensure the deployment of a robust 4G LTE network to 95% of the U.S. population, something neither company would achieve on its own in the timeframe that would be possible with this merger.

Also, because of our compatible networks and infrastructure, you will experience improved voice and data service almost immediately after the networks are integrated.

The transaction must go through a regulatory review and approval process. We expect the review to take approximately twelve months.

Until this deal is closed, T-Mobile remains as an independent competitor to AT&T. During this time, you will continue to receive the great service you have come to expect from T-Mobile and we remain committed to ensuring that you have the best experience possible using T-Mobile products and services.  Please see the reverse (other side) of this letter for answers to frequently asked questions.

It continues to be our pleasure and honor to provide you with America’s Largest 4G Network and one of the most unique and exciting lineups of smartphones and mobile data products in the industry. We can’t thank you enough for choosing T-Mobile, and we promise to continue earning your business every day.


Jim Alling

Chief Operations Officer

T-Mobile USA, Inc.

Answers to Some Questions You May Have

Q:  Will I have to upgrade my T-Mobile 3G/4G device after the acquisition closes?

A: T-Mobile has no plans to alter our 3G / 4G network in any way that would make your device obsolete. The deal is expected to close in approximately 12 months.  After that, decisions about the network will be AT&T’s to make. That said, the president and CEO of AT&T Mobility was quoted in the Associated Press saying “there’s nothing for [customers] to worry about… [network changes affecting devices] will be done over time… ”

Q: Will T-Mobile USA’s quality be reduced?

A: No. In fact, the combination of AT&T and T-Mobile USA will offer an even stronger service to customers. Until the acquisition is closed, we will work hard to maintain our position as the value leader with America’s largest 4G network.

Q: Should I wait to sign-up with T-Mobile USA or upgrade my phone?

A: There is no greater time than now to become a T-Mobile customer or upgrade your service or device. T-Mobile USA offers an industry leading lineup of smartphones, tablets and other mobile broadband devices on America’s Largest 4G Network. The combination of AT&T and T-Mobile USA would mean even stronger service for our customers.

Q: Is T-Mobile USA getting the iPhone?

A: T-Mobile USA remains an independent company, as the acquisition is expected to be completed in approximately 12 months. We’ll continue to offer cutting-edge 4G devices like the Samsung Galaxy S 4G, as well as the new Sidekick 4G, the T-Mobile G2x and the G-Slate tablet coming later this spring.

Q: Will my rate plan change because of the acquisition?

A: All customer contracts entered into before the change of ownership will be honored [for their applicable period].

Q: Will T-Mobile’s 4G network rollout plans change as a result of this announcement?

A: T-Mobile will continue to expand America’s Largest 4G Network and double its speed in more than two dozen markets, starting with Las Vegas, New York and Orlando this week. We will continue to build on our 4G network advantage this year, providing customers with rich and compelling mobile data experiences. Longer term, T-Mobile’s future network evolution will be determined when we have worked through the regulatory process and have closed the agreement with AT&T.



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  • I still can’t believe this, as a customer of 10 years this is very disheartening.. = /

    • BX

      10 years? 15 here.

      • GlockBuster

        15? You were a VoiceStream or Aerial customer then, T-Mobile USA has only been the name since 2002

      • John

        I too have been using it since the early voicestream days since it used GSM when no one else did. I have never switched since no one has ever been able to touch TMO data plans. Maybe Google will see this as an opportunity to jump back in and front an android phone to customers while negotiating with ATT for their network.

    • Spyin78

      10 years here too.. its gonna be a dark day.. I wonder if the same fear was going around when DT took over Omnipoint/VoiceStream.

    • jarjon76

      Yeah, I feel like me the T-Mobile customer is the one taking in the rear, but it is what it is. In these type of deals someone has to take it in the shorts and sadly we T-Mobile customers are playing that part.

    • TMoFan

      I’ve been with T-Mobile/VoiceStream for 10+ years. I had plenty of chances to switch but T-Mobile never gave me a reason to do so. This news depresses me very much. I was T-Mobile’s biggest fan!

      I just changed my ringtone to the T-Mobile jingle.

  • Anonymous

    So if your not in any commitment such as Even More +, does that mean your going to lose your plan since your technically not in a contract? and what about Installment plans, will those have to be paid in full when all the changes come about?

    • Jay

      Q: Will my rate plan change because of the acquisition?

      A: All customer contracts entered into before the change of ownership will be honored [for their applicable period

      What that means is , NOTHING WILL BE GRANDFATHERED.

      • Anonymous

        but if you re read it says “For their applicable period”….time remaining
        in that period…meaning contract…so how can nothing be grandfathered if
        they say that it will be honored only for the applicable period aka whatever
        is remaining in the commitment. So those who are not in a commitment will
        they be forced to pick a new pan from att…?

    • jarjon76

      No one knows what’s going to happen, except that you’re going to have to replace your T-Mobile device(s) with AT&T once the merger is complete. That’s all that’s been announced. It’s way too early to say what’s going to happen to the T-Mobile plans. You’ll know when we know.

      • Anonymous

        makes sense but i really don’t want an at&t plan….or phone i had at&t with
        my parents years back and i left for t-mobile…im gonna miss those lovely
        bill days with t-mobile….:-(

        • Especially the way they cripple their Android devices. I think I’m going to get a GX2 just so I can ensure I have a pure Google experience BEFORE the merger completes. If you look at their history and what they do with their Android phones, you’ll know what I’m talking about.

  • GlockBuster

    Anyone over 60 that gets this will be just lost. 90% of this letter is about data.

    • Rage

      hey david this is my most recent news. so i guess its still not working…….

  • cory

    “…the company COO…” lol

    • cory

      omg im dumb…

  • I think AT&T should allow T Mobile phones to connect at least to their voice networks NOW, as a show of good faith. Yeah I’m a dreamer….

    • Danny

      They would have to open up the LAC (as if they were the same company) otherwise the back and forth roaming would cause dropped calls and data connectivity issues.

      But it still would be a great gesture if both company’s could come to a 2G/3G4G roaming agreement with T-Mobile building upon this by expanding its 850/1900 MHz UMTS capable phones starting with the G2X by LG.

      • Anonymous

        Yes, a roaming agreement like how Orange UK and T-MO UK has, when the buyout is making good progress would be a good idea.
        And for the Apple Fanboys, maybe an Iphone with TMO 3G/HSPA bands as well, Personally I find the iphone inferior, but people swear by it and this would generate more good public relations if iphone 5 was able to be used on TMO.

        • jarjon76

          I too find the iphone inferior, but you’re exactly right the majority swears by that phone, so doing something with it would be a good idea PR wise.

        • jarjon76

          I too find the iphone inferior, but you’re exactly right the majority swears by that phone, so doing something with it would be a good idea PR wise.

      • Jlaigo2

        That is part of the clause of the FCC shoots it down so in short there is no way they would agree to it before hand.

    • gearjammer0801

      if you are in an area that doesn’t have t mo service but AT & T your using AT & T’s network

  • Dave

    Let me sum this up:

    T-Mobile USA currently still rocks. In 12 months or so once the takeover is complete, all bets are off.

  • Anonymous

    Non of my questions were answered in this Q&A. The least T-Mobile and AT&T could do is ensure us that our rate plans will not change until we want to change them. Even if we do a phone upgrade after the acquisition, I would like AT&T to publicly announce, our rate plans still won’t change. I would also like a public announcement stating that if AT&T converts T-Mobiles AWS towers to LTE, they will offer either a free upgrade to select phones or a significant discount to any phone in there line up. I think most of us will feel a lot better if these two questions were answered. In my eyes, the only way AT&T is going to keep more than 75% of T-Mobiles customers is if they answer these two questions.

    • Spooln3

      You want/expect an awful lot from a company that hasnt been bought yet. This deal hasn’t even gotten started as far as the FCC is concerned. You are basing a lot of your opinions on one big IF. None of what you want to hear is known right now, and wont be known for several months, so all your demands are just ringing hollow because EVEN IF they wanted to the customers this info, THEY CAN’T because it isn’t known!!!

      O and 85% of statistics are made up on the spot. ;)

      • Nel1jack

        actually,now it is 85.1% of statistics are made up on the spot. thanks for changing the percentage.

    • jarjon76

      You’re not going to get a free upgrade and your plan is most likely going to go away once you’re forced to change to an AT&T device. Of course, I don’t know that for sure–no one does–but common sense tells me that T-Mobile customers are going to get the short end of the straw. All we know is that you are going to have to replace your T-Mobile device to and AT&T one once the merger is complete and AT&T takes over.

    • Exw1

      Just remember the old cingular customers could not keep there rate plan once they upgrded phones. Plus once they take over they plan to use all that aws 3g and clear it off so they can use it for 4g. And they may offer you a free new 3g phone but it won’t be anything great.

  • Danny

    The bright side to this may apply to T-Mobile customers who may have wanted AT&T but couldn’t due to credit issues and AT&T’s deposit requirement.

    AT&T is going to let you in without a deposit or credit check at least for the lines that are migrated (additional lines may require additional credit requirements)

    T-Mobile does (for many of us) work better in urban areas than AT&T due to less congestion and better network planning. T-Mobile also builds its network much denser where available which adds to capacity. The opposite is true however in more rural areas. Most rural areas with T-Mobile only give us GPRS. AT&T has a much broader UMTS footprint. Not only will we get more HSPA service nationwide but we’ll also have a much larger voice/data footprint.

    I want this buyout to commence but with conditions of course. I think the negative press will cause AT&T to make good on these concessions.

    • jarjon76

      In theory, yes, but I think AT&T will make a lot of empty promises to T-Mobile customers to get them to stay. Perhaps I’m being too cynical, but I don’t trust anything that comes out of AT&T’s mouth. Having said that, I’m going to wait and see what happens in the next year before I make any decisions. at least I still have T-Mobile for that time period.

  • pfft im only worried if sprint gets a share thats the number one concern for me

    • Ldominguez1986

      What is so bad if sprint gets some customers??? A lot of my friends have sprint and they love it. I for one am going to sprint very soon

      • Anonymous

        i dont want to be a sprint customer

      • jarjon76

        I like Sprint’s plans (in comparison to Verizon and AT&T), but I don’t care for their CDMA network. Without T-Mobile I’m going to have to settle for what I think are second rate carriers. It’s like picking the lesser of 3 evils or going pre-paid.

  • Anonymous

    Jim Ailing is going to have to address the customer service issues such as ATT’s reputation for worse customer service and allegations that the TMO staff will likely be outsourced out of the USA. Maybe if the TMO staff was entirely kept ATT would have a better reputation with consumers and less people would want to flee.

    • Spooln3

      He doesn’t have to address anything because the deal isn’t written in stone. This is still a very big IF. You can start making those assumptions after the deal closes and the two sides really decide what is going to happen, but until then, why are you so worried about it? No at this point knows what will happen IF AND WHEN this deal is done. ATT knows that TMO has better CS than them, why would they get rid of an award winning CS team when that is their weakest link? Think about what you are actually saying… Then tell me if it still makes sense…

      • Terryjohnson16

        Att reps are union protected, Tmobile reps are not.

        Att is just saying we can keep our plans and such, since its what we want to hear. But as soon as something is approved, they will feel like they own us.

        This buyout needs to blocked. I feel badly about the possibility of becoming an Att customer.

  • Tito!

    These obviously aren’t his words. Deutsche Telekom is a shame. :)

  • Q: Will I have to upgrade my T-Mobile 3G/4G device after the acquisition closes?
    The deal is expected to close in approximately 12 months. After that, decisions about the network will be AT&T’s to make…. so our phones are good for another 12 months is what they are saying. I would not invest in another phone from TMobile unless you are planning on staying with them when they merge. If you arent, you will be ripped off. Im going to Verizon as soon as my contract expires this year. I hate AT&T with a passion, and they have sucky a$$ phones.

  • wam

    OK…..TMo is going to keep doing the 4G roll out? Why? Why spend the money to do that when AT&T is going to kill it when they take over? I would not even waste the time or money IMHO.

  • Benzworld

    As we all know this sucks but T Mobile USA is having financial difficulties and someone is going to buy them out sooner or later. I would prefer AT&T over Sprint. At least T Mobile and AT &T band frequency’s are similar so the transition will be smoother. If Sprint buys them that would be a ton of sh*t to figure out because Sprint frequency is totally different. I hear a number of people saying they wish Sprint would buy T Mobile not sure why Sprint is only concerned about their business/company at this point. Think about it if this merger goes through AT&T/ T Mobile will be the largest mobile phone provider in the US with Verizon 2nd. Sprint will be 3rd and with AT&T and Verizon both having the Iphone and T Mobile having so many Andriod phones Sprint knows they are doomed.

    Don’t get me wrong I feel the same as everyone else I wish T Mo was rolllin alone but hey FCC and DOP might reject this partnership.

    I’m still going to move forward and grab me th LG Gx2 and the LG G Slate Tablet! :)

  • *is still currently writing letters to FCC & state senator* Damage control, HUGE FAIL! T-Mobile better have somebody could up their sleeves, I’m not buying this bull 1 little bit.

  • Benzworld

    G2x :)

  • Anonymous

    same old song, keep the customers around.

  • Anonymous

    They keep copying and pasting the same words.

  • Jay

    Q: Will my rate plan change because of the acquisition?

    A: All customer contracts entered into before the change of ownership will be honored [for their applicable period

    What that means is , NOTHING WILL BE GRANDFATHERED. Your price will be honored till its up, then u need to switch. I have even more plus right now. So basically once the deal is done, im going to have to pick a new plan. Either that , or im going to go to a contract plan 11 months from now to keep low prices .. if there still low.

    Thats what i get from that ” for the applicable period ”

    • HTC Pyramid

      you and i think exactly alike. i am off contract right now but am considering going ‘on contract’ right before the merger is approved to gain some time. i hate this. will probably go to sprint.

      • j-man

        It is funny when I call CS right now. They urge me to get a contract so bad, they are saying that they will give me a credit worth my plan, and I’m thinking what can go wrong? once my contract is over and see that my rate goes up I can just switch, right? If this thing really happens, then I will do as what you have suggested, I’ll put all my lines into contract in about 11 months to get an additional 2 years of savings. Bad thing is that I might have to be stuck with dreadful AT&T for two years. hmm what to do??

      • Dmrsharp

        Unfortunately if you have the Even More Plus plan like I do, you will not be ALLOWED to go back on a contract plan. I’ve already looked into it.

        • Jay

          Yes you can .. i just called yesterday to inquire about it and they told me i can make the switch. In the past you couldnt , but now you can. I told the guy ill wait and see how this ATT thing plays out before i do anything.

    • HTC Pyramid

      you and i think exactly alike. i am off contract right now but am considering going ‘on contract’ right before the merger is approved to gain some time. i hate this. will probably go to sprint.

  • Anonymous

    No one asked what I think is the obvious problem, What about the T-Mobile customer who has purchased several (4) top of the line phones and they are all going to turn into paper weights. I bought for full price over the last 1 1/2 years 4 top of the line phones G1, BB 9700, MyTouch 4G and the Nexus One. These phones will not work on the AT&T network, as I said I get stuck with about $2000.00 worth of junk. Big deal AT&T will throw me a bone with one of their phones, doesn’t cut it. I am just pissed off, I say screw me once shame on you, screw me twice shame on me. I am headed to greener pastures. I was a long time T-Mobile supporter who must have brought at least 10 new customers to them. I feel like I have been seriously hung out to dry. Anyone looking for a free paper weight?? I’m going to spend a few extra bucks and go Verizon and at least I will have a device that will not be useless in a few months.

    • Kikuta688

      Those phones will work fine. It’s all GSM technology.

      • jarjon76

        But different frequencies. AT&T has already said that once the merger kicks in all T-Mobile phones will have to be replaced with AT&T phones. They are planning on T-Mobile’s 3G/4G for their LTE, thus we have to foot the bill.

        • AT&T and T-Mobile have 100% compatible GPRS and 2G/EDGE frequencies. It’s the whole reason you can use an unlocked iPhone on T-Mobile. But the 3G spectrum is different between the two carriers, and so you will lose the use of the higher data speeds.

        • Not all T-Mobile phones become paperweights when AT&T decides to shut down the AWS HSPA+ network. Only phones that don’t support either 850MHz (UMTS band V) and 1900MHz (UMTS band II). Surprisingly enough, there are a few that do support one or both of those bands. And, going forward, T-Mobile phones will support both of those bands, even if it is just so it can use AT&T’s network for data roaming.

        • Anonymous

          This only applies to data frequencies. If you don’t have/want a data plan, any current tmobile phone will work after the switch. It’s the same with using an unlocked iPhone on T-mobile. All you’ll be able to use is edge and not 3G, but you can talk and text all you want.

          Edit: Oops. Looks like someone else beat me to it. Sorry Fichtel, your comment wasn’t there when I posted and I don’t know how to delete mine.

        • They will have different frequencies for the 3g and 4g but the phones once unlocked will work just fine on the EDGE network 2G.

      • jarjon76

        But different frequencies. AT&T has already said that once the merger kicks in all T-Mobile phones will have to be replaced with AT&T phones. They are planning on T-Mobile’s 3G/4G for their LTE, thus we have to foot the bill.

      • Anonymous

        It’s true they are GSM phones, but they won’t work with some of AT&T’s coverage areas.

        Most important, existing T-Mobile handsets have declined in value, mainly because people have heard of this deal and correctly or not, prospective buyers think that T-Mobile phones will simply stop working in 12 to 18 months.

        • Anonymous

          They will have “phone” service.. it’s the data that will take a hit.. probably able to get Edge, but no 3G or 4G.. although that is a long way off, it’s still a valid concern.. My current phone is coming up on 2 years use, and although I planned on replacing it, I am in limbo as to what I would get, that I could be sure would also give me 2 years use.. of course this is no big deal to a lot of enthusiasts who change their phone every 4 or 5 months when they newest uber phone comes out.

    • Aerofanbig

      you can send one of those paper weights my way lol need something until the phones I actually want have release dates

  • Miro

    they’re clearly concerned
    I;ve watched the reaction on Twitter and Facebook and it has been so negative
    They must think we’ll start to defect to Verzion, Sprint, MetroPCS etc

    • Anonymous

      T-Mobile is not concerned about defections to other carriers. As I said before, both AT&T and T-Mobile have accounted that millions of customers may leave T-Mobile by the time the sale is approved.

      What T-Mobile is concerned about is the wave of public opinion moving toward being against the sale. If the uproar is loud enough, Washington may not rubber stamp the sale.

      So T-Mobile has to get its customers on board with this or at least not get them upset to the point subscribers actually contact regulators and Congress to express opposition to the acquisition.

      T-Mobile and AT&T should be concerned. Public uproar to deals like this can sway Washington to where it nixes the sale.

      • Anonymous

        Exactly.. They are concerned, because it’s all a gamble.. and who knows how long it’s going to actually be before their fate is decided. They have to keep doing business as if there was no merger.. because there might not be. Imagine the damage that can be done if this goes on for 10 months before the feds say no.. That 3 billion dollars might not be enough to make up for their losses.. My contracts up in a few months, I was planning on getting a new phone but now I think I am going to just float along with the phone and plan I have until this is decided one way or the other.. Jumping ship doesn’t make much sense at this point, as I don’t see the other ships out there as any better than AT&T, and there is still the possibility that this ship might right itself.

      • Tito!

        Hmm. I’ve already e-mailed my congressman, & FCC Officials! :D
        Hell no, was I going to let this acquisition go through? :)
        Deutsche Telekom can suck my Big fat. . ‘no’! haha

        T-Mobile, FTW!

  • Anonymous

    One more thing I want to bring up. I can not count the # of times T-Mobile has talked about the lousy customer service that their competition AT&T has. Now that they don’t want you to jump ship during this buy out, they are talking about how great this is going to be for the T-Mobile customers. This talking out of the side of your mouth business makes my freaken head just spin. They take their long time devoted customers like fools. I just think this entire situation sucks for anyone who has been a long time customer of T-Mobile.

    • jarjon76

      It does, but money talks with these big wigs. Anything they say or do while captaining the ship can be throw overboard once their pockets are filled with money. Sadly we the customers have no say in this and have to foot the bill.

    • Anonymous

      Spot on vinnyj. I would not trust a word T-Mobile says. You say T-Mobile is talking out the side of its mouth and treating its “long time devoted customers like fools.” Exactly right.

      Perhaps the best example of just how evasive T-Mobile is being is to look at its response to a supposed question, will T-Mobile be getting the iPhone. T-Mobile’s answer is so nonsensical that I don’t know why it even published the question and answer.

      As I said before, if AT&T successfully acquires T-Mobile, AT&T is free to do anything it wants to the Company, including immediately firing employees, selling its physical assets and terminating subscriber contracts. (This is extreme, but it’s important to understand the extent of AT&T’s “rights” as purchaser of T-Mobile as compared to our rights, which add up to zero, with the exception that if you don’t like it you can switch to another carrier. — if one reads between the lines of this letter, this is exactly what the dispatch says.

      People thinking their plans are grandfathered or that AT&T is obligated to do anything FOR T-Mobile customers, well… they just don’t know how things work. The correct terminology is that AT&T will be in a legal position to do anything it wants to do WITH or TO T-Mobile customers.

      Personally, I think AT&T does not want to absorb most of T-Mobile’s subscribers. AT&T wants the spectrum licenses and will probably only accept those customers willing to pay AT&T’s high prices, without griping about it.

      As far as AT&T is concerned, it considers T-Mobile subscribers whining cheapskates who can head on over to prepaids or Sprint. I don’t expect to see AT&T do anything to attract or convince T-Mobile customers to move on over to AT&T.

  • cgjja

    I am planning to stay with T-Mobile until their service goes to hell or ATT changes my rate plan. I am definitely not planning to pay the outrageous rates that ATT has, because I truly belief that people who pay such rates are either without a choice or too obsess with the iPhone (I am trying not to insult anyone). I am one of the lucky people who get a 20% rate plan discount through my company, and still I can’t afford a plan comparable (but never equal) to my 1500 minutes and UNLIMITED text and data (including occasional tethering) plan from T-Mobile. The plan from ATT would cost me almost $30 more than what I am paying now.

    In the worst case scenario, I think that I would go to Sprint or MetroPCS, just for being the underdogs now and give them a try. There is always Verizon that even though has high rate plans, at least you know that you will receive your calls, your phone won’t be restricted to what apps you can install (this only applies to Android users, which is the norm for iPhone users, no hating just stating a fact) and their LTE system is already up and running.

    Maybe, we are all wrong and ATT will decide to implement T-Mobile’s organizational culture regarding customer service and plan pricing, giving some comfort to the loyal T-Mobile customers, oh wait… I just remember one little-tiny-thing, after the merger, we, THE CUSTOMERS, are going to own $39 BILLIONS to Deutsche Telekom, yes, WE ARE GOING TO GET STUCK WITH THAT BILL!!! So, rate plans are not going to stay at the same level (read above: “All customer contracts entered into before the change of ownership will be honored [for their applicable period].”), you phone won’t work in the new system, which they will replace it for the cheapest-crappiest phone that they can find (because that the only comparable phone to your old one), and customer service reps are going to treat you like crap, because they are probably treated like crap as well, by their supervisor, SO RETHINK POSSIBLE!!!

    • Anonymous

      Excellent post.

    • Anonymous

      Excellent post.

  • “Q: Is T-Mobile USA getting the iPhone?

    A: T-Mobile USA remains an independent company, as the acquisition is expected to be completed in approximately 12 months. We’ll continue to offer cutting-edge 4G devices like the Samsung Galaxy S 4G, as well as the new Sidekick 4G, the T-Mobile G2x and the G-Slate tablet coming later this spring.”

    What the hell kind of answer is that? If that is not a worthless political answer!!!

  • For those that don’t know…


    T-Mobile USA has SUDDENLY CHANGED some information on their Q&A page so people who either did not get a chance to read the initial one or simply was not paying attention will not find it anymore. Mistakenly, they still left the original one on the second post of this message here:

    [Please note that as of 03-23-2011 07:29 PM, the Q&A on this post was edited by MOD Phillip to reflect the new information. So within approximately 45 minutes of the user posting this information (03-23-2011 05:57 PM) T-Mobile made their little corrections.]


    The newly rewritten Q&A has clearly removed the question and answer stating the following:

    “If the acquisition closes, will I still be able to use my T-Mobile USA phone?
    Yes. Your T-Mobile USA device will operate the same in the future as it does today”

    And in addition to removing this, T-Mobile has basically written in that when AT&T takes over, they can do what they want with the network. Here is what they now say that is different from the the first Q&A:

    “Q: Will I have to upgrade my T-Mobile 3G / 4G device after the AT&T acquisition closes?
    T-Mobile has no plans to alter our 3G / 4G network in any way that would make your device obsolete.

    The deal is expected to close in approximately 12 months. After that, decisions about the network will be AT&T’s to make. That said, the president and CEO of AT&T Mobility was quoted in the Associated Press saying “there’s nothing for [customers] to worry about… [network changes affecting devices] will be done over time… ”

    Chances are you’ll be on to your next device long before AT&T makes any changes to the network. Now is a great time to get one of our latest smartphones.”

    Here is the link to the one they changed: http://newsroom.t-mobile.com/articles/more-information-att-acquires-tmobile

    T-Mobile didn’t even bother to change the date on the communication and left it as March 20th, lol!

    THE BOTTOM LINE IS T-Mobile is trying to keep it’s customers from jumping ship by attempting to sell them on this AT&T sellout/buyout. Word to the wise and all who have already been there, AT&T IS NOTHING NICE! If you choose to stay with AT&T when/if this deal goes through, you will be paying higher prices for mobile phone and customer service that is worse than T-Mobile. AT&T has already revealed what their plans are one they are allowed to gobble up T-Mobile. Here T-Mobile is trying to push new 4G (1700~2100 HSPA+) devices, yet now they are saying that once AT&T takes over, they can do what they want with the network. I don’t know about you, but to me this smells like a RAW DEAL until both AT&T and T-Mobile come clean with honest details.

  • T-Mobile has to stop ALL THESE BS!!!
    This entity will become AT&T once the deal is approved and IT IS NOT REVERSIBLE!!!
    We are not idiots and we won’t listen!
    All we want is T-Mobile stays as it was, that’s it.

  • “Q: Is T-Mobile USA getting the iPhone?

    A: T-Mobile USA remains an independent company, as the acquisition is expected to be completed in approximately 12 months. We’ll continue to offer cutting-edge 4G devices like the Samsung Galaxy S 4G, as well as the new Sidekick 4G, the T-Mobile G2x and the G-Slate tablet coming later this spring.”

    for now no iPhone but in 12 months iPhone

    the question isnt even answered, a simple yes or no is the correct answer but this seems to suggest that these are the units we will have come out and they are not denying a future iPhone WHEN AT&T EATS UP TMO

  • Olegg

    What happens to My Faves?

    • Bob

      My Faves will probably be gone but then you start using apps like Viber or Tribair or Mobyler. Placing calls over these apps will not use your minutes. They go over your data plan. Of course you have to HAVE a data plan.

      • derrick

        Unfortunately AT&T doesn’t have unlimited data, so that could suck if you use those apps to make alot of calls.

    • derrick

      If you’re under contract, the better chance they will honor it for the length of your contract. If you’re out of contract, don’t be suprised if they start phasing it out a few months after they take over. AT&T has alist for now (basically the same as myfaves but there is a minimum plan), plus when you sign up for unlimted messaging you get unlimited mobile to any mobile(any carrier).

  • Anonymous

    Here’s my thoughts,and they suck!
    When ATT owns TMobile, they have said the will deploy their LTE network on TMobile’s HSPA+ bands. So, your high speed data will be back to the GPRS/EDGE dark ages.
    Please note the following point and start running for the hills:
    You will not be on TMobile GPRS/EDGE, you will be on the already beleaguered ATT infrastructure!
    You will be adding your Millions, AND MILLIONS, of The Magenta’s fans to the ATT network of calldrops and lacking customer service. The result will be a much worse calling experience. Maybe ATT has some plans to keep some Magenta towers, i dunno. It doesn’t sound likely.
    Those of you who get new phones, please pray for LTE Data and Talk. That’ll be the only good thing.
    I was about to get a G2X or Pyramid till this broke. Thankfully, the EVO 3D on sprint pretty much is a Pyramid and then some. I will get that. I want my talk and data bad, but, not bad enough to get in bed with ATT at the moment.
    I pray it doesn’t go through. For customers who deserve a better choice and tMobile was looking to kick Blue’s arse this year really. I would like to see the FCC say ‘Nuh uh, come back in a few years when we maybe have Cricket at a National level,and maybe even 2 more national competitors’. It’s a BIG country. That’s kind of why it’s hard to have a national competitor, but, we don’t even have alot of strong Regional competitors. Why? It’s pretty much a function of spectrum. There’s only so much width.

    • Adam2

      Please, stop talking…

  • Anonymous

    is anyone still gona risk the g2x or pyramid or just leave while you can?

    • HTC Pyramid

      still deciding. obviously you are giving this much thought too.

      • Anonymous

        yes much thought indeed. i just dont see where At&t is going with this. The g2x might not be so future proof

        • Anonymous

          We should be able to use the ATT 3G with having the G2X quadband.

        • MrMr

          Mmunson is right. I’m definitely going for the G2X when it comes out (probably in a month or so now, eh?) It’s got the quadband compatibility so it should be fine using AT&T’s 3G networks if it ever comes down to having to use AT&T.

          Also, if I don’t want to be with AT&T when the time comes.. I can just cancel out of the T-Mo contract before its amended to throw me under AT&T’s roof.

          From my point of view, it seems like a really great time to buy into T-Mobile because there’s just going to be a lot of options when the time comes, I believe. I’ll eat my words if I end up getting screwed later on, but as for now, I’m optimistic.

  • Guest

    AT&T has started a blitz to steal all of TMobile’s business customers by offering businesses breaks to cover early termination fees. If the merger doesn’t happen, Tmobile will be dead. AT&T’s promises are hollow to me.

    • Anonymous

      where are you getting this from ?

  • Jay

    Any word on if there going to keep UMA? Cuz if not, then ill really have to switch considering i get no service with my tmobile in my house , or my mothers sprint. Only service that works is verizon

  • NardVa

    Letter is BS. All the letter is saying is nothing will change as long as you’re under T Mobile and once the buy out goes through AT&T will decide your fate.

    • Scwrath88


      Notice : “T-Mobile has no plans to alter OUR 3G / 4G network in any way that would make your device obsolete.”

      But what the letter does not say is that AT&T WILL ultimately alter the network once the merger completes.

  • Anonymous

    Does this letter and FAQ answers reek of desperation and concern?

    I suspect a large majority of the buying public is staying away from T-Mobile phones, simply because they think that T-Mobile the company will be no more quite soon.

    Have T-Mobile sales suffered? We shall see. IMHO in a few months there will be stories with the headline “T-Mobile’s Sales Significantly Decline On Consumers Hearing About AT&T Acquisition.”

    I may be wrong, but generally on hearing stories like this (including that a company will vanish) people stop buying that company’s product. Remember how badly Detroit sales suffered on hearing car manufacturers needed govt. bailouts to save the industry from closing its doors.

    The buying public does not understand nor deal with the nuances of these kinds of acquisitions. All they believe is that T-Mobile will be no more in about 12 months. People don’t buy into or subscribe to company BS such as T-Mobile’s letter, FAQ answers or the load of bullsheet published on the Carriers’ specially published web pages.

    Sidenote: If things get too out of hand, as I said before, expect AT&T to announce that on approval of the acquisition it will keep operating T-Mobile as a separate entity or division. If this fixes things, watch AT&T slowly (say five years or so) merge T-Mobile into AT&T, to where in 2017 T-Mobile has vanished.

    That’s a far better way to do it, so to calm people down and quell opposition to the deal.

  • T-Mobile Employee

    Considering I work for T-Mobile and my husband works for AT&T…. any time that a merger/buyout happens especially with T-Mobile involved, customer will have a short period where they can cancel their service with no penalty or early termination fees. It’s the BEST time to get T-Mobile service (not at&t) service because you signed your contract with them, not at&t. So when the merger goes through you have a specific time period where you can cancel and not continue service with at&t. Its the perfect opportunity to get service then get to cancel without paying $200 ETF.

    • Anonymous

      Only problem is that legally AT&T could honor the contracts and not let people out.

      I’d only do it if you’re fine with getting into a two year contract. Then treat it as some good luck if you’re able to get out early.

      • T-mobilemeployee

        Sparced, legally AT&T can’t hold the customer accountable to fullfill contract terms with them when the customer originally signed the contract with T-Mobile. When T-Mobile purchased VoiceStream, OmniPoint, and Suncom, any customer who called during a specific time period (I believe each time it was 60 days) they had the right to cancel their contract and have the penalty waived. ]]

        With that being said though, T-Mobile was offering some amazing deals to keep these customers to renew their contract with T-Mobile. T-Mobile will usually send a very vague, long, descriptive, detailed “bill insert” that may look like revised terms and conditions or an advertisement, but really it’s a disclosure telling you your time period to “opt out” during the merger. Then if you miss it, then it’s your fault, you should have read the 43546546565 page terms and conditions.

        • Anonymous

          i was thinking the same thing anyone wana research this

        • derrick

          Anytime the terms of your contract change drastically, Tmobile has to inform you of the change and gives you an option to either accept or cancel without penalty. This isn’t mortages or nba contracts, so the same rules don’t apply. When you owe a debt to someone or are being paid for your services, that can be transferred or sold, ie., mortages, car loans, nba contracts and the like. I didn’t sign up with AT&T, I signed with T-mobile, therefore the terms of my contract have changed and the contract can be voided by either party technically. AT&T won’t void them because they don’t want to piss off 34 million subscribers. They also know that it’s not worth forcing a small percentage to stay and creating bad press. When AT&T bought cingular I got out of my contract without penalty and went to tmobile.
          I left Tmobile 6 months ago, but plan on coming back when the G2x is released. I get a great deal on sprint (2 lines, 1500 mins, unlimited messages/data, unlimited any mobile to any mobile for only $121/month after all taxes and fees), but their coverage gives me alot of problems. I go from 5 bars to no bars to 2 bars to 1X and back to 3g too often in L.A. I really wish sprint worked better for me because it is such a great deal. I was gonna switch to AT&T because I can get a good deal on 3 lines, but I want to lock in an unlimited data with tmobile before it goes the way of the dodo. Think about it, AT&T will have no problem letting you leave without a termination fee just so they can get rid of your unlimited data. If you are AT&T, you want to try to get rid of all the plans that make you little money. If I were on an unlimited loyalty plan out of contract, I would renew my contract in a few months as insurance for being able to keep it or get out of it without penalty. If you ‘re under contract and at&t tries to change your plan, you can get out without penalty for sure. I call that insurance. Also if you’re under contract, the chances they’ll honor your plan are way better than if you’re out of contract with a loyalty plan. There are some people that pay like $10 dollars for data a month, AT&T will most certainly try to get rid of those plans as soon as possible.

        • Anonymous

          i’m skeptical since AT&T will own the company you signed the contract with. They aren’t just transferring/selling certain customers and changing the agreements.

          I won’t doubt that T-mobile may have let Voicestream customers out of their contracts, but I wonder if there was a different reasoning behind why they did it.

          I don’t think Verizon let Alltel customers out of their contracts.

      • Anonymous

        att might honer them but you dont have to. you signed with tmobil

        • HTC Pyramid

          i am an attorney. most boilerplate contracts contain language that customers are liable to perform even when the original contract is assigned or is sold to a third party. think about your home mortgage loan…and how many time that was bought and sold.

        • TweetMo

          That’s correct.
          I sell rental properties and the lease transfers to the new owner. In fact, it’s part of what sells the property. The new owner factors the income from the lease(s) and plans renovations & restructured future leases accordingly. Same thing with any legal contract, including Mobile Services.

          AT& T may release people for 60 days (or whatever), but that’s a move to increase their reputation in the industry… it’s not a requirement.

  • Levin49

    Please help by signing my petition to stop this merger. http://www.change.org/petitions/stop-the-att-t-mobile-merger#?opt_new=f&opt_fb=t

    • Anonymous

      Try some handwritten letters to the people in the government that are in charge of reviewing the merger. Online petitions usually don’t mean much to people in charge.

  • Anonymous

    So people look up this contract thing. If a merger happens im pretty sure that ones on contract with tmobil have a chance to opt out. Just because att is honoring contract does not mean the signer has to. Look it up people i want to know..

  • i wonder if Tmobile plans to sell any Smartphones cheaper than retail prices, i mean the surplus devices not sold in time the turnover, wow any of those units would fetch a nice price in Asia having the 2100 3g bands

    • Anonymous

      ATT has already said once the takeover is complete we will only be able to get edge speeds, and if we want 3G/4G network access we will have to upgrade our hardware. So I’d imagine any surplus of phones will become useless once the merger is complete.

      • That’s the only reason why I use Flagship Nokia phones. They will work on AT&T either way and my Nokia N8 works on T-Mobile and AT&T’s 3g. Its a win for me but as an employee of T-Mobile, this pisses me off.

        • The T-Mobile G2X, the Nokia Astound, the Dell Streak 7, and the T-Mobile G-Slate all support UMTS 850/1700/1900/2100. The Motorola DEFY supports UMTS 850/1700/2100. The Samsung Vibrant and Samsung Galaxy S 4G support UMTS 1700/1900/2100. All of the aforementioned devices are fine if you care to future proof for when they shut off the HSPA+ network on AWS five years after the acquisition is complete.

  • Anonymous

    I hope this deal is blocked. I dont’t want DT to get all of this money and stock for essentially kicking us to the curb because they dont want to invest in the US market. DT can kiss my ass at this point. These are all mostly lies. Integration will be a nightmare. Hopefully they find somepme that can take T-Mobile USA (just us ALONE) to the next level but i doubt it.

    • Zimo61

      I agree with you 100% when I was with ATT and they kept going back and forth with Cingular it sucked,
      If this deal happens i will go back to Verizon I hope this doesn’t go through also………..
      Best Wishes Art……………….

  • Mopar6464

    I have the loyalty unlimited plans with unlimited minutes,text and web2go for $9.99/month for three phone lines on my HD2 getting 3G internet and currently out of contract.
    So if i renew my contracts just before the take-over , will AT&T honor my internet plan at the $9.99/month until the two years is up ?

    • Schmuck

      Hmm, I think so. Although if you re-up w/ a new phone purchase, TMo will make you upgrade to a current ($30/mo) data plan.

  • Mopar6464

    I forgot to mention i pay $59.99/month total for each phone.

  • Anonymous


  • Wilma Flintstone

    Let me paraphrase this little love note the “COO” of TMo sent us shall I:

    (Dear Suckers of Tmobile)

    (As you know, You have been sold out by us. :) Together, our new found Butt Master AT&T is going to provide you with loads of World Class “Growth” on a Platform).

    (This will bring great benefits to US, I meant, to YOU. *Rattling his pockets with money* The Merger will ensure that Tmobile’s 3G is blown to bits. YAAAAYYYY!!! Hey, but you’ll have the newfound LTE network, you like right? We thought you would)

    (Oh and since we are both using GSM networks, we can just you know, sell off ours to them, oh the customers, who cares about them? We just made a HUGE profit *Still rattling his pockets*)

    (After 1 year, you will be owned by our new Butt Master AT&T. They will be tapping that like nobody’s Business)

    (Until this deal is closed, Tmo will be secretly working with AT&T to get this deal pushed through. During this time, you will continue to receive very little info on what’s going on behind your backs. Please see the reverse side for Questions people keep annoying us with)

    (It continues to be our pleasure to take it up the rear from AT&T and sell you Suckers out. We can’t thank you enough for filling our pockets up with your hard earned money so we can complete this sellout venture)

    With Love,

    The Paraphrase Expert


    • marketing

      You forgot to add…
      Q: Will TmobileUSA begin selling the iPhone?
      A: TmobileUSA special mhz 4G bands will be turned off after AT&T flips the switch in 11 months. Therefore it won’t make $ense for Apple to go through the trouble of making a iPhone mobile that will be AT&T Edge-only in the coming months. I suggest waiting for the iPhone5 to see what surprises it holds in the coming months.

      • Actually, it is quite possible the iPhone 5 will support T-Mobile’s AWS band, since the iPhone 5 will likely use Qualcomm’s Gobi chip and be a dual mode device.

  • JG01

    This is Bulls@#$ to the customer. TMobile dropped the customer in it, left us hanging, did not give us a choice. Tmobile did what was best to tmobile , not the customer. None of these companies would be where they are today without customers. Don’t let the customer take the heat for bad decision made by their management. Folks, we are the ones paying the salaries of the Bulls@#$ management idiots they employed that screwed things up….if employed the right people who were customer focused ( meaning giving us better choices), they would be more profitable. What happen the people of the USA having choices…seems to me as those choice are already made for us!!!

    If they really want to the right thing for their customer, they will not charge customers the termination fee , if we do not want to go with ATT. I was with them before switching to tmobile…there is reason why I left them.

    You know what……….SPRINT, here I COME. F.U. TMobile !!!!!!

    • Derrick

      A business doing what is best for itself and it’s investors???? Welcome to capitalism man.

    • Scubapro

      Did you really think t-mobile ever truly cared about its customer base?? lol Everything is about money…… a business exists to make money (your money!) They seek your loyalty but yet they aren’t loyal to you. What does that tell you? This really shouldn’t come as a shock to you.

    • Anonymous

      actually you’re wrong. This is Deutsche Telekom doing what is best for it’s own shareholders.

      T-mobile USA has no choice in the matter as they aren’t an independent company. They have to make the best of this situation.

  • JG01

    In reading this letter……..the COO has not directly answered any of these questions.

    What he is really saying is, “everything is still up in the air !! nothing has been decided on as yet. Yes, things might change, so be prepared. !!”

    WE NEED MORE CARRIERS TO CHOSE FROM !!!! JUST LIKE IN EUROPE and the rest of the world !!!

    • Actually, in Europe, there’s usually only three carriers that offer 3G to choose from. However, unlike in the United States, European networks are harmonized (that is, they use the same frequencies and technologies), which allows for the customer to choose any carrier he or she wants, and use any device he or she wants. The UK is the exception to the rule though, since they have at least five different carriers competing on 3G. They are all still harmonized though.

      In Europe, there’s usually the state-owned telecom, Vodafone, and a third-party network. Sometimes there are more carriers, sometimes there are less, but the general average is three networks per European state. Usually if there are more, there’s usually only three networks that offer 3G services. Sometimes if there is only two, only one of them offers 3G service. However, all phones sold in Europe pretty much work on all networks in Europe.

      In Asia, all carriers aside from the state-owned one are regional (with the exception of Japan). With the exception of Japan, Asia is harmonized with Europe’s frequency bands.

      Japan, true to form, is more like the United States than the rest of Asia. They have some running OHA CDMA (meaning CDMA with a RUIM/SIM card), and some running UMTS. The frequency bands are not harmonized at all in Japan. Only two networks offer UMTS 2100 right now (NTT docomo and Softbank Mobile). eMobile uses UMTS 1700 (non-AWS). NTT docomo Kansai offers UMTS 1700 and UMTS 2100, which can be configured to act as AWS, but usually isn’t. KDDI au uses CDMA with EVDO on CDMA 800. NTT docomo also offers UMTS 800 service. Softbank Mobile offers UMTS 1500 service.

      India is gradually rolling out UMTS 2100 service across the nation, but only through regional circles for non-state-owned carriers. BSNL, the state owned carrier, rolled out UMTS 2100 service across the whole nation years ago, but the service quality is extremely bad.

      • Anonymous

        Great and informative post Conan. Thanks for taking the time to write it.

    • ATL guy

      6 or 7 plus smaller regionals isn’t enough?
      Or are you saying that parroting other platitudes you have heard?

  • Brian

    He basically said Everything will just great UNTIL AT&T takes over.
    AT&T will be most likely be required to ‘sell’ 40% of T-mobile customers to a bidding (lower end) phone company as many at FCC already said would happen. Selling off chunks of customer is called “divestiture.” So when you see AT&T using it; you know what it means. After a sale, we would now be relegated to boost mobile and the like. Verizon is not going to bid on low-end customers.

    UNLESS, of course, you wish to pay AT&T’s crazy high rates for the same services (then AT&T would keep you). Let them build out their own LTE and buy bandwidth with the loads of money they have.

    The FCC will be allowing a monopoly if this goes through and I”m not sure is verizon will compete when AT&T is done.

    They are going to carve up Tmobile into pieces and they don’t care about the customer base.

    • Dewey Cox

      Agreed…..they want spectrum without having to do it themselves. They basically hired someone to write their term paper and will take the credit for it.” WE” do not matter. They will keep enough of us to make them bigger than Verizon. Then they can advertise the biggest network and most customers.

    • Scubapro

      That’ll benefit AT&T becuase they’ll be able to off-load all those high risk flexpay subscribers on the network . I used to work for t-mobile a few years ago and boy do they have lots of churn because of flexpay. I’m sure AT&T will keep the customers with good bill paying history and credit, i’m also sure the rest will offload to sprint or metro PCS or something else of the like. At least i’ll get better service at my house now where i live, AT&T works great, T-Mo not so much :-( so i for one am looking forward to this. My t-mobile plan is only 15 dollars cheaper than a comparable at&t plan and i’m willing to pay that so i don’t have to depend on UMA anymore at my house.

      • Math_man

        $15/month cheaper….so in other words, it’s really $180 cheaper.

        • ATL guy

          Thanks I bet no one figured that out on their own.

  • Derrickps3

    I have lost all respect for tmobile, i really have, SMH

  • Anonymous

    Why would they continue with the HSPA+ rollout now?

    • Anonymous

      because there is a significant chance that this deal will not go through. If it doesn’t, T-Mobile gets to tell it’s customers that during this 12 month period, they increased the 4G network they already had, and now they have $3 Billion to continue expansion. (3 Billion is how much AT&T has to pay T-Mobile if the deal fails)

      • Anonymous

        You should look up how much AT&T spends on lobbying, aka bribing.

        • i hope they do lobby cause I want this deal to be done as fast as possible tired of everyone complaining about it.

  • Jazzmanmonty

    we all knew something was going on with tmobile (back with the verizon rumors) that they’d sell/merge with another company. frankly i’m happy its going to be with ATT and not verizon. verizon is way overpriced compared to ATT IMO. and as long as our rates are locked and i am not forced into a new contract i’ll be happy. we can sit here and bitch about it but A. whats the point if we arent even sure the merger will be allowed, and B. there is nothing we can really do about any of this anyways.

    • Anonymous

      Verizon is like 10 $ more expensive when i look up my plan on their website i don’t understand what people bitch about.

      At&t is the one with 2gb 25$ a month bs

      • Jay

        Well i dunno what kinda plan u got but i pay 79.99 for unlimited everything , even more plus plan. Even the contract plan with tmobile is 99.99 for unlimited everything. Those same plans are 145 with taxes on verizon so THATS why people are complaining.

      • Verizon is CDMA..which sucks

  • Ralph

    OK – so I just paid $499 for the Samsung Galaxy S 4G. What happens in 12 months. I am on the plus “no contract”. Will my phone work on the combined network Mr. COO?

    • Marketing

      Enjoy AT&T Edge happily ever-after.

    • Schmuck

      My understanding is that 3G devices will not work after the switch, but 4G devices will. Is this correct???

      • Anonymous

        I don’t think T-mobile USA has any true 4G LTE service as they don’t have the money for such a massive build-out.

        Probably for the first year or two after the merger you’ll be fine. After that it sounds like AT&T will probably start offering upgrade deals to transition T-mobile customers off that 3G spectrum so that they can use it for true 4G LTE service.

        It gets a little sketchy if the government forces AT&T to sell off customers to someone like Sprint who doesn’t even use GSM. I guess Sprint would have to offer some sort of phone upgrade deal right away.

    • my2cents

      Galaxy 4G is a Pentaband phone. At&t is rolling out hspa+, which is what the Motorola Atrix is running on. You’re Galaxy 4G can be unlocked and will run on AT&T’s 3g/hspa+ network, so yes, your phone will work.

  • Guest

    At least we will be getting LTE. For crying out loud the iphone outdoes my G2 50% of the time. But 42M is coming. And so is Santa!!

  • Justin

    Explains why they have iphone accessories in tmobile stores now….. Who knew (originally for travelers with iphones….. Too convenient) Blah……

  • Jon

    I know that the mere thought of AT&T getting their grubby hands on T-mobile is just repulsive. But hey there is a little chance that the deal will be blocked by the feds. Providing that AT&T doesn’t reach into the big pockets they have and slip envelopes full of cash under the table.

    But hey look at the bright side there is a small chance that the buyout will be blocked. Although I doubt it but that isn’t from a whole year from now so just chill out everyone you have time to figure out what your next move is.

  • Anonymous

    If it happens, I just wanna see it done already. If its a good thing I’ll stay, if not, then bye bye and hello other company.

  • Anonymous

    What’s with you people who are saying stuff like “Company X doesn’t care about the customer” or “this isn’t fair to the customer”?

    THESE ARE CORPORATIONS WE’RE TALKING ABOUT! They are in business to make money not hold our hands like our parents. Your a fool to think you are not expendable.

    • ATL guy

      Well put.

    • Wilma Flintstone


    • Individual11

      And they are fools if they (the companies) think they are not expendable. They don’t have to hold our hands, but they had best give the impression they seemingly care. Otherwise the churn might get a little high.

      • Anonymous

        Even if ATT loses/discards HALF of TMO’s customers after the purchase they will shrug it off and keep on steppin’. I’m not sure how you could call them expendable really. TMO sure gave me the impression that they seemingly care but apparently that didn’t pan out too well for them did it? If this deal doesn’t go through we will still stick by them even though they are now showing how much they really care about us.

        • Anonymous

          I agree, and when you read AT&T saying they’ve factored the costs of Tmobiles phones going obsolete when they remove tmobile 3g, people assume that means the cost of new phones. It is just as likely they are factoring the cost of customers leaving when they offer them crappy deals on replacement phones.

  • Anonymous

    So iev decided to sell my phones (400 $ or so) (should cover etf) and move to Verizon.All this bitching about them being overpriced and when i actually look at it its like 9$ more expensive than what T-Mobile charged me.. ial just skip 1 meal a month…. much love tmobil but if you move on so will i.

    • ATL guy

      Well put

      • Jay

        I pay 79.99 for unlimited everything with the even more plus plan. Verizon costs 145 with tax included for what i have with phone insurance. Att is about the same but dont even offer unlimted data. So in the end, this sucks.

        • Spand

          Go For some of that Metro Action; cheaper than T-Mobile and you wont have to worry :) Good luck!

        • HTC Pyramid

          you’re assuming he is in an area where metro is available. accidentally clicked ‘like’ instead of reply.

    • Anonymous

      i don’t get the reasoning to just give away the value of your phones to offset a termination fee. Won’t you have to buy new phones for verizon?

      Seems like a lot of wasted money for a merger that won’t happen for a while and may not have any big changes for a while after the merger happens.

      i’m actually considering the opposite strategy. Signing up for a new contract with phone upgrades so that my pricing can’t change for at least a year after the merger happens. I’ll probably wait for a bit though and see what the govt does first.

    • Corinn

      It’s $30 more expensive for me, and I get less. EV-DO is slower than HSPA+! Sure, Verizon has LTE, but only one LTE capable phone–and it costs $700!

  • Nospam

    ya know Im getting sick and tired of the speculatiions…. some people with common sense mentioned…lets lets see how this pans out. until then why dont you kids put a sock in it. your mommy is calling to take out the garbage

  • 1waymuzik

    Why didn’t Google buy T-Mobile? I think they should’ve sold to someone who would’ve allowed T-Mobile to operate as an independent US company. T-Mobile has been kicking ass for the last year or so. It feels like T-Mobile is the child in an ugly divorces custody battle.

    • Rob

      if Google bought t-mobile it would have been phenomenal. The technology leaps that Google plans to do in the future such as 1gbps download speed fiber optic network to homes are just awesome (choosing a beta site currently). I can only imagine what they would do in the wireless spectrum if they had more control over the actual networks and not just device OS.

    • Spand

      T-Mobile kicking ass? T-Mobile has hit the point where they will no longer grow without the synergies of a larger network. IE AT&T and Cingluar, GTE and Verizon, Sprint & Nextel. All companies were roughly the size T-Mobile is, and after the merger, were able to grow into powerhouses (minus Sprint).

      It was inevitable, they just went with the company that made the most sense.

      • Soon to Be Unemployed TmoGuy

        At&T was actually a fairly large company when Cingular (at the time a new wireless company) bought them. Cingular burried the AT&T name, forcing everyone to change to Cingular rate plans when they upgraded their phones. Then They re-used the AT&T name to save themselves after destroying their own.
        And to this day, people actually believe that AT&T (though owned by Cingular) actually bought back AT&T.
        AT&T sucks. The ONLY thing they EVER did right was the IPHONE. Unfortunately T-mobile was unable to compete and waited Far too long to even try. Now, Tons of T-Mobile employees will lose their jobs and customers will lose their unlimited plans (just like cingular did to AT&T customers), and our phones won’t work. Great!!

        • I was there during the acquisition and transition phases from Cingular to The New AT&T. Cell service quality improved, but customer service quality sucked still. Then again, both Cingular and the old AT&T Wireless didn’t have fantastic customer service to begin with. However, as both an AT&T and T-Mobile customer, I’m interested to see if this deal will close. It is good though that AT&T has started working on improving their customer support these days. Just this morning, I had to call AT&T customer service about phone unlocking and that guy helped me out on everything (except phone unlocking). He told me he couldn’t do phone unlocking because AT&T’s standard contract for “exclusives” prohibits phone unlocking without authorization by the manufacturer. In the case of most Android device exclusives, manufacturers have given a six month period in which phones aren’t supposed to be unlocked. Apple has yet to allow AT&T to use their unlocking signal to allow iTunes to unlock iPhones. I got more information today than I did in years…. He also helped set up service requests for all my areas so that towers can be built in my areas. And it turned out that some towers were destroyed in some of the snowstorms, hailstorms, and rain storms back in January, and so the three towers that were left were way overloaded. He said that AT&T scheduled about five new towers to replace the three that were destroyed, so that will fix a lot of issues.

          That representative (which unfortunately, I forgot his name) went above and beyond the call of any representative. He treated me like a customer wants to be treated, like gold! It felt like I was dealing with T-Mobile support staff rather than the usual AT&T staff. I told him right then and there that I hope more reps are like him in the future, because he helped me to the best of his ability, and then some! And he was polite and fully understanding of my situations. If more AT&T staff become like him, then AT&T won’t be such a painful experience for T-Mobile customers if AT&T does manage to acquire T-Mobile.

        • I can relate completely to what you’re talking about with the WTF AT&T/Cingular, who the f*** are you company thing. That was a clusterf*** if I ever saw one. I was in the middle of that whole situation as well. Cingular ripped me off so I went to the AT&T Go Phone b/c Cingular fu**ed my credit. AT&T was then bought out and I was forced to switch to Cingular’s “Go Phone” which was a joke. They wanted to charge me more for less minutes, excuse me…what?! So I was walking through the mall and a T-mobile rep from the store was like “do you have a cell phone?” I replied “yes, but it’s prepaid”. He asked me if I had ever considered a phone with a contract. I explained to him how my credit was bad b/c of Cingular and he said, well give me a couple of minutes and let me see what I can do for you. Apparently T-mobile isn’t as harsh on people with bad credit. I think I had to pay like $40 or something as a “deposit/ activation fee”. I have been a happy T-mobile customer ever since. I don’t understand the iPhone craze, I never have. I think that people who have iPhones are just trying to be trendy and follow the crowd. Grow some balls and be different. I want my phone to express me, not impress my friends. Anyways, enough about my iPhone rant. I have no clue what the best thing for me to do is if this horrible buy-out goes through. It’s too terrible to even think about. Thank you Deutsche Telekom for completely fu**ing us T-mobile US customers. We REALLY appreciate it…douchebags.

  • ATL guy

    CAN’T WAIT! IPhone here I come!!

  • Jazz

    “Until this deal is closed, T-Mobile remains as an independent competitor to AT&T. During this time, you will continue to receive the great service you have come to expect from T-Mobile and we remain committed to ensuring that you have the best experience possible using T-Mobile products and services.” ….. but after it goes down, its FFFFFFFFUUUUUUUUUUU!!!!! –

  • jmrl1987

    so we have to wait 12 months to
    ACTUALLY get our IMPORTANT questions answered??!?!?

  • Nospam

    since when does any Mobile CO. gives us a heads up on what they will do! get real

  • E Hugus

    Shared towers not service and innovation. aT&T does not innovate. No At home calling, no WiFi calling, no UMA and terrible world service. I switched to T-mobile for Android and customer help service from Verizon which would not help with Third party software and a terrible phone when traveling abroad.

  • E Hugus

    Shared towers not service and innovation. aT&T does not innovate. No At home calling, no WiFi calling, no UMA and terrible world service. I switched to T-mobile for Android and customer help service from Verizon which would not help with Third party software and a terrible phone when traveling abroad.

  • Realdeal1205

    I have a G2 so by the time my plan is up this whole at&t thing should be cleared up, I’m not worrried the price changes cuz if u just leave the plans going to be just as high or more. I can’t wait til this is settled so I can see what new phones we can get. I’m looking forward to the torch 2 or some qnx based blackberries.

  • Yuri Gregorin

    The acquisition of the iPhone would have saved Tmobile. Personally I won’t be sticking around to see which new pos android comes next.

    • CDG

      Good ridance.

      • Havraha

        No need to be a snot.

  • Ghostman34

    All those Q & A from the COO are a bunch of BS. No clear answer and just tries to veer people to sign up.

    • my2cents

      T-mobile must compete until the deal closes. Should Yahoo have stopped competing when Microsoft tried to buy them? If they did it would have been a bad business decision on there part. It’s likely that the deal will go through. but there is a chance that it won’t. So until then T-mobile will do the right thing and compete vigorously, if the don’t it would just be bad business.

  • Pattyluve Ryan2

    If they let at&t buy tmobile then a lot of people will lose there jobs . Its going to force sprint to sell cause it can’t compete in the compatition . More people lose jobs . It will be a downward spyral where all small company’s can’t compete with big company’s and it will be only two cell phone company’s . At&t and verizon . Nobody will have a job . By the way at&t can shove that big blue crystal ball up there world wide behind . I’m staying with tmobile untill its writtin n stone that at&t owns tmobile .

  • Q: Will I have to upgrade my T-Mobile 3G/4G device after the acquisition closes?

    A: T-Mobile has no plans to alter our 3G / 4G network in any way that would make your device obsolete. The deal is expected to close in approximately 12 months. After that, decisions about the network will be AT&T’s to make. That said, the president and CEO of AT&T Mobility was quoted in the Associated Press saying “there’s nothing for [customers] to worry about… [network changes affecting devices] will be done over time… ”

    Real answer: Our 3G isn’t compatible with AT&T’s 3G but at least you’ll be able to surf on EDGE. Neato and thus not obsolete! -___-

    • my2cents

      you are only partly correct. The Vibrant, Vibrant 4G, and upcoming G2X are pentaband phones. Meaning that when unlocked they will work on AT&T’s 1900 3G band. Yes T-Mobile and AT&T’s 3G bands are different, but pentaband phones are becoming more commonplace. So if you buy one of these phones you won’t be stuck on EDGE as you suggest.

  • Anonymous

    I hate to say it buy, tmo completely sold out!. Them bashing at&t then being took over by at&t is like me bashing my soon to be employer. Is it a smart move when they trash at&T’s network speed – then release a statement ” we both together will offer best in class service….hipocracy????

    • Anonymous

      T-mobile USA can’t sell out something they don’t own. Deutsche Telekom sold them out to AT&T. T-mobile USA had no choice in the matter. They have to make the best of the situation just like the customers do.

      Feel free to bash the german owners though…

  • Lee72artis

    Let me offer this. . .Most of us in this forum loves Android. We do love T-MobileUSA. We didn’t like how Google handled the Nexus One, due to customer service. T-Mobile’s customer service is highly rated. What if Google took over T-MobileUSA? We wouldn’t be at the mercy of terrorists like AT&T.

    • Anonymous

      Google generally does things that protects it’s hugely profitable advertising and search operations. Android helps them get a stronger lock on search and advertising in the mobile space. Owning actual physical infrastructure that that they would have to build out and maintain would weigh them down too much and wouldn’t help them in maintaining their search monopoly. There’s no incentive for them to own one provider when they can use android to be on phones for every provider.

      • Corinn

        AT&T may attempt to use the merger to kill Android on GSM. It’s clear Apple is far more important to them, considering their horrible update track record, locked sideloading of apps and generally poor quality of Android devices.

  • There is no way I am buying any new tmobile 3g/4g device until the dust settle.

    • my2cents

      the “dust” isn’t going to settle for at least 18 months. so hopefully you can wait that long. How many people here have confidence that the department of justice and the FCC will move quickly on this?

  • Sbottz

    the LG G2/ Optimus X will NOT have WCDMA 850 or 1900!!!!!!!


  • Bigdmassie

    Are they just saying what we want to hear I work for a big retail they r know for that

  • I think it’s better to prepare if you plan to stay through the migration.
    There are a few quad and penta-band UMTS/HSPA devices (Option 452 and Rocket Original have ALL NAM bands) as well as nokia C6-01, C7 (unlocked version), N8, E7.
    Pharos 137 has UMTS 1900
    nokia 5230 (T-Mobile version) has UMTS 850.

    • Anonymous

      g2x is quad band isent it?

      • Anonymous

        Yup, my future phone.

  • j-man

    So a bit over a week ago I went to T-Mobile UK website, and found out that Orange and T-Mobile somewhat merged or came to an agreement of using each others’ signal. I thought that this would be a good idea for the US. Eventually I heard about the AT&T merger and I was like wow this is something! So I found out that what is happening here, happened in the UK too. DT is selling off their subsidiaries. I guess they can’t handle too many in this economic crisis.


    • Anonymous

      DT is performing like Sprint, it lost money last year. As I said last week, the sale of TMOUS is to get cash, plain and simple.

      Getting $39 billion for TMOUS is like one of us selling a really nice 2005 car that’s worth $20,000 to someone for $50,000. ;)

      • Anonymous

        and the fact that DT can unload a money losing operation. The article i read indicated that T-mobile USA is worth less than $20 billion on the public markets because it is a tarnished property.

        It’s worth $39 billion to AT&T because of the billions of dollars in efficiencies that they can create by swallowing it up..

        DT is basically selling out to pretty much break even from the whole debacle. They spent a fortune purchasing Voicestream.

        • Carlf

          What most people forget about is the spectrums that T-Mo also owns. That alone is worth $39b to ATT. If T-Mo didn’t have those ATT could care less about buying the company.

        • my2cents

          T-mobile US is not losing money.. it’s losing subscribers.

        • Anonymous

          Thanks for the correction. The articles i read were a bit misleading. The profit has been declining for the last 5 years which makes sense if it’s steadily losing subscribers.

    • Punisher2all

      Ya, that happened like 2 years ago. And in that situation tmo didn’t sell out, they actually merged together to combine an even bigger company which tmo owns 50% of.

  • DH

    No amount of empty vague substance-less promises from corporate executives will ever convince me that this merger will benefit tmo customers! I’m esp disgusted w the ceo of att, who seems to think that all of tmo’s customers are idiotic sheep/lemmings. If they can pay enough attorneys & lobbyists to get this merger through the regulatory channels/processes of the FCC & DoJ, then as soon as it’s approved I’ll switch to another carrier. I will not become yet another willing prisoner of the att “deathstar.” I’d even rather switch to a cdma carrier. . . ugh!

  • Not buying it one bit, Alling

    After reading this “letter”, I can conclude that Jim Alling is partly responsible for T-Mobile’s problems. This guy can’t even give a straight answer to his own questions that he poses to himself. For example, he asks himself if T-Mobile will be getting the iPhone. He doesn’t have the ability to simply say “Yes” or “No”. Instead, he refuses to answer his own question, and just beats around the bush talking about the other phones his company offers. Way to be indirect, Mr. COO Bonehead.

    The rest of his “letter” is equally insulting to his customers that he claims to value so much.

    So Alling, if you read this, try actually be direct with your customers. We can easily smell someone trying to sell us a load of crap. And from reading your letter, it smells like you haven’t wiped in quite some time.

    • Anonymous

      Thats called being a politician my friend get used to it.

      • Not buying it one bit, Alling

        Get used to being manipulated? Never. That’s called being sheep.

        Sad how willing many people are in being sheep, and how they encourage others to join their flock.

  • Anonymous

    I wasn’t going to post this because it’s too long, but I took an Ambien and those pills cause me to have a what-the-hell attitude, so here ya go. Besides, I better post on TMoNews while we can.

    Sidenote: We all have been yammering about our situations, but what about David, the owner of this Site. He puts a mountain of work into it, it’s making him some money and it’s growing. Just when things fall into a pattern and he can take it easy for a few weeks, this has to happen.

    Really the bottom line on all this is there’s principally three reasons you should be against this deal and choose to move on once the acquisition is complete.

    1. AT&T gobbling up T-Mobile will definitely mean higher prices for services. Remember, AT&T is the first carrier who took away unlimited data plans and instituted draconian data plans (e.g., artificially low caps to assure overage charges).

    Looking at AT&T’s past behavior there’s absolutely no reason to think that for former T-Mobile customers AT&T will lower prices, honor the plan pricing people are getting at T-Mobile, or give T-Mobile customers some kind of price break.


    2. You could simply not like AT&T the company, no matter what its pricing or handsets. Perhaps you had a bad experience with T-Mobile or don’t like the way it does business.


    3. You don’t like AT&T’s alleged poor data or calling services (and don’t think it will improve with the acquisition).

    Personally, #1 and #2 apply to me.

    On #1 – I’ll admit it, when it comes to wireless plans I am a cheapskate. I’ll pay $500 every four months for the latest and greatest T-Mobile handset, but for calling and data I try to pay as little as possible for the most in call minutes and data gigabytes. For two lines I currently pay $160 monthly for unlimited everything (fees and taxes included). That’s $80 per line which is a good deal for unlimited service with a major carrier.

    Anyway, there’s no way I am going from paying dirt cheap prices for unlimited everything to AT&T’s tiered data plan, that would cost me $25 monthly for a paltry 2 GB of data. (I know, there’s some of you who say 2 GB is more than enough, but if you use a smartphone for all that the carriers advertise on TV, you can use 3 to 5 GB monthly quite easily. E.g., YouTube, Mobi or T-Mobile TV, Pandora, Android Market, tethering, browsing on the Net).

    On #2 – I was an AT&T wireless customer in 2000-2001 or thereabouts. They kept overcharging me, no matter how many times they promised to correct the problem, that it admitted was on its end. Eventually I canceled the account. Even though I did not use the phone after that, AT&T kept billing me monthly for service (on a line I canceled and never used). Eventually AT&T sent the bill to collections, but they stopped sending me letters. So even though I was paying AT&T $1400 monthly for my business land lines, I swore never to go back to AT&T wireless.

    So what to do?

    Some of the flames in here are accurate; it doesn’t resolve anything to whine, complain or vent against T-Mobile or AT&T. To be sure, whine or rant all weekend, come Monday nothing has been resolved. (However, I submit it’s healthy to post opinions on what we think about the actions of T-Mobile and/or AT&T.)

    Personally, I will be going to another carrier. However, if some of you recall my postings from long ago, I ain’t going to Sprint because they pissed me off too (they ripped me off on ETF monies, to the tune of $700 or thereabouts. They said I was under a 2 year contract when it was actually one year. But I didn’t have proof, so I had to pay the $700).

    What I’m doing is going to give Metro PCS a try. I can get LTE (4G) here in San Francisco and they have an OK smartphone, the Samsung Indulge.

    Better yet, if I get two lines they will charge me only $110 monthly, taxes and fees included. That’s a good rate for unlimited everything (their “premium web” which means I can play flash files on the Net, their $50 unlimited plan does not allow playing flash files.)

    For me, price really matters more than anything else. Although I really like the upcoming Samsung Galaxy S 2 coming out, it’s not worth $700+ annually to use that phone (price difference between what I would pay at Metro PCS and T-Mobile or some other carrier).

    • Javila 1212

      You ever hear about simple mobile, it uses tmobile phones and has unlimited everything 60 bucks a month, prepaid, no contract of anything pretty good deal

      • my2cents

        It also uses T-mobiles network. So welcome to AT&T again.

      • Anonymous

        Find me one of those that uses one of the other Nationwide networks and I might consider it. The downside to companies like that? Don’t even thing about getting the latest and greatest if you don’t want to spend more than 4-7 hundred bucks on each device.

    • Katiesloan19

      Try 10 ambien with a nice big glass a water

      • Anonymous

        Actually, your dig aside, one time I forgot I took an Ambien, so I took two spaced about an hour apart. I was fatigued until 2:00 p.m. the next day.

    • beastly

      David will do alright if he plans ahead. Wireless customers still need unofficial news sites, and why should AT&T customers be an exception? This acquisition is either the end of TMoNews or a potential 300%+ increase in readership (and, thus, in advertising revenue.)

      David’s no dummy and I’m sure he’ll be able to make the transition without too much trouble. A little web work on the site, and some intensive research into all things AT&T, and he can actually turn this site into the same kind of service for AT&T customers that it’s been for T-Mobile customers. The game will change a little, and he’ll need to prepare for the additional load on his site (which may mean more hours spent moderating these comment threads- I hope you enjoy that, David!) but this could actually be a very good thing for him and for tmonews.com.

      On a completely unrelated note, David, let me know if you need any contract work done on the site. I run an independent editing and document prep business, have some knowledge of the industry, and would be happy to proofread and contribute posts, or to moderate the threads. :)

  • Anonymous

    I thought the below article was quite illuminating and foretelling. It’s a journalist’s “WORST OF CTIA” List. As you can see the “merger” was at the top of his list:

    #1. AT&T/T-Mobile Merger

    This was the big elephant in the room for the ENTIRE SHOW, so let’s get it out of the way:

    [T]he talk of AT&T acquiring T-Mobile in a $39 billion deal began on Sunday [March 19] and didn’t let up for the entire show, the buzz overshadowing any other significant announcements that were made this week.

    Everybody was talking about it, because everybody had an opinion — and MOST OPINIONS WERE GEARED TOWARD THE NEGATIVE.

    Heck, even Dan Hesse, CEO of Sprint got in on the quotable comments, saying the deal would “stifle innovation”, his company pledging to FIGHT THE MERGER TO THE BITTER END by submitting its concerns to Congress.

    Some in the industry may argue that this merger actually belongs in the “Best of” article, and I’m not trying to persuade them otherwise. However, the buzz about this deal took the wind out of the sails of every other product announced at this show. Including some products going directly to AT&T, as it would seem.

    Though the AT&T was in everyone’s conversations the whole week, [AT&T] did not command much of a presence at CTIA. While AT&T announced the upcoming launch of the Thrill 4G, HTC HD7S and Acer Iconia A501 Honeycomb tablet, only the HTC HD7S was available for pictures.

    They put on a meet-and-greet with the press where the Thrill 4G and Iconia were supposed to be shown off, but instead we saw an unbranded LG Optimus 3D [that we had seen] at MWC and a Froyo-powered Iconia A500 tablet that debuted at CES.”

    (Note: added emphasis mine)

    From the great people at Unwired View.

  • Anonymous

    What I’m gathering from all of this is that they will technically honor the contracts but it seems very likely that we’ll be switching phones for ones with AT&T’s 3G bands well before contract expiration. These new phones supporting both 3G bands are no coincidence, AT&T wants those LTE frequencies ASAP.

    • Anonymous

      The G2x will support both t-mobile and At&t’s bands. That is part of the reason I’m getting it. I will keep my grandfathered plan until I jump ship to Verizon or Sprint. I’m sure that their are other phones that can do the same.

  • Anonymous

    I dont know about you guys ( tmo customers ) but after much deliberation i have decided to move to Verizon. This all seems like a big headache that i dont need 1-2 years from now. So big red Get those Lte phone ready cuz i want one. thanks for the great articles David and the rest who work on the site. Good night.

    • Just got the Wifey and I the Thunderbolt…………Anybody want to buy 2 rooted G2s???

      • G1forLife

        price for 1?

        • 200-Looks brand new with box and everything

    • HTC Pyramid

      still deciding between sprints htc evo 3d and verizon’s thunderbolt. i will wait until june to make my decision. the details of of the tmobile/att buyout may gain some clarity too.

  • a little late with this one guys dont you think? lol

  • Sofeisty

    I am still so mad I could spit. I wish I had not signed on for another two years in January. I am thinking terms of the competitors deals are as good as they will be. After this merger it’s one less pony in the race and that means less competition which means higher prices. Thus, TMO will have ensured my contract is done and there company is extinct right at the moment when choice is diminished and prices are likely likely higher while features I had are nonexistent.

    Thanks TMO. Way to treat your long time customers.

    • Guest

      Well stated.

    • Anonymous

      You are acting as if they had a choice. Blame DT and At&t.

  • JC

    Phillip Humm lied to everyone about the “Challenger” strategy. The strategy is now a joke even if we run business as usual. Everything T-Mobile stood for is no longer valid. If the merger doesn’t go through customers will not view us the same. A death star(AT&T) warps everything around them.

    • Anonymous

      Since AT&T and DT (including Humm) were in talks in October 2010, with the parties getting down to numbers in December, that means Obermann and Humm were engaged in a disinformation campaign. Disinformation has its place, such as in litigation or in wars, but it’s disingenuous as a tactic AGAINST your customers.

      Of course Hum and Obermann don’t have a problem with it. That’s the way the Germans do business. They are quite slick and you have to sleep with one eye open when doing a deal with them.

      For example, if you get multiple drafts of contracts from them, for review, you literally have to run a ruler under each typewritten line so you catch changes they may have surreptitiously inserted. (One time I was negotiating an endorsement contract for an athlete. A VP from a German company had changed “business class travel” to “coach.” We ended up not doing a deal with that company because of what they tried to pull.)

  • Anonymous

    David and crew.

    I personally. Want thank you for your great articles and information for all T-Mobile news, products,rumors you have shared with us over this time. It was always exciting to visit this site for the latest and greatest concerning our beloved magenta. The forums were almost always spot on with information way before other tech blogs even new what was going on. And most times they would actually pull pieces from tmonews and repost them on their websites.(engadget, boy genius report, phandroid etc..) . That alone shows how much respect this site had in the tech community. I enjoyed in the honest columns and honest opinions you all have offered. I loved refreshing the page every 5 minutes for news during big technology conventions. I thank ALL you tmo supporters for the back and forth (and sometimes heated) conversations we’ve had over this fun time. Now I will always love tmo for the wonderful services they offered but I will never-let me repeat that -never deal with at&t! The Overcharged locked down phones and self righteous attitudes they display in the cellphone world can’t be a good thing moving forward. Competition and lower phone bills and products will die with this deal. I have since moved on to sprint with my wife- who has been a sprint customer 10+yrs. Anyways, best of luck moving forward david ,kickstarr and co. Thanks you tmo’rs for all the fun conversation and sh** talking over these few years. I will still patrol tmonews until the deal is done. And if the deal is completed (I hope it isn’t) and you subscribers come to a point where you have to decide to leave or stay, I have one piece of advice .do what’s best for you ,your family and your wallet. TMONEWS 4-Eva!!

  • Markanon

    I still don’t understand why T-Mobile would continue to invest in their network if they know AT&T is paying 39 Billion for it no matter what.

    I’m sure they’ll continue to maintain it… but what is their incentive to spend any significant amount of money on network upgrades?

    It’s like if someone told you that they would buy your house for the same price whether or not you decided to remodel it… would you continue to spend money on the house if it didn’t increase your selling price?

    • ATL guy

      Because they cant 3,000,000,000 if this deal falls through that’s why they continue to invest

      • ATL guy


    • Anonymous

      The investments they are making on their Network are probably contracts and deals they had already committed to before entering into the deal with AT&T. I am willing to gamble we will not see anymore so called investing in their Network between Now and The finish of the Buy out. I will not be involved with a Carrier who has more lock downs then your local jail. Seriously they are the opposite of what Android is all about. Being a Android fan I will never be involved with them, they are without a doubt the worst Carrier. T-Mobile has really let their fans and customers down with this deal. You can try to look at all the good sides to this deal but forget it, there are none IMO. I own 4 fairly new phones that will be nothing but paperweights. I bought these devices at full price, over $2.000. I’m sure I’m not alone, that pisses me off more then anything. I am leaving T-Mobile, I thought I would never say that.

  • Guest

    I want more news on the htc pyramid !!!!! :(

  • Really, no 4g

    You have every right to sell the company Jim, as the Board and a few other TMo people have to agree this is a sound fiscal decision. on the other hand, we the Tmo customer base, have every right to flee the horrible options your decision have left us. The overwhelming opinion I see is that AT&T has a reputation for ignoring their customers. I have personally experienced their underwhelming customer service and want no part of it again. Uh, bu bye TMo/ATT.

    • Anonymous

      you mean the board of the german company that owns T-mobile USA called Deutsche Telekom.

  • Guest

    Sprint customer service is the worst of them all. I have many friends that are very happy with ATT.

    At least our coverage will increase. Get real and remember, you cant make love to your phone.

    • Anonymous

      Drinking the kool-aid huh? Have fun on at&t with your locked-down phones and overpriced phone plans,and the strict dictatorship Oh and don’t forget those measly data caps. Before you jump up proclaiming”my friends have at&t and are very happy” – that may be true for them but, read the complaints in this forum and others before you decide to take this at&t plunge. Why do you think soooo many are opposed to this buyout?? He’ll even the editor in chief David seems opposed to this deal and at&t in general . You should search the web about the problems dealing with at&t as a service provider. I’m not saying sprint is lot better but they seem to be the lesser of 2 evils….. do the research.

      • Anonymous

        you must not have heard of Nextel. Do some reading and the current state of Sprint due to that merger. That will be a real eye opener.

      • I have had all 4 major U.S. carriers and Sprint is not the lesser of two evils. Sprint is the only one of the four (soon to be 3) that I would never, ever conider returning to.

  • Galaxylover

    The data caps on ATT are only there to keep the heavy traffic down, because their network is overwhelmed with millions of iPhones that they never built the infrastructure to deal with. Data caps scare people from using data, browsing etc, so the network is saved from running even more pathetically slow. If they get more spectrum, they’ll have to raise those caps to stay competitive with Verizon and Sprint plans. Getting spectrum is the only way to do it.

    • HTC Pyramid

      4 gb is pathetically low. and why would they raise the cap when they are already the second largest carrier in the US with the 4 gb cap. and let’s face it, most people are not going to defect to verizon or sprint. no one’s business model is to offer more when people are already paying for less.

      • NotAGeek

        If people are using 4gb+, 5gb+ data on their phone they really need to re-examine their existence….get a girlfriend or stop watching p#rn on your phone – buy a few p#rn dvds/mags and save some data…ok, you’re not watching p#rn? then buy the latest sci-fi geek movie on dvd instead of streaming it on your f#cking phone…don’t have the $, then get the latest uber nerd movie from the library…or better yet, buy it at the nearest comic con…oh, you really need to stream your dream theater pandora station – buy the f#cking cds or get them from the library…
        Yeah, it’d be cool to have unlimited data, which I currently have, but even I and everyone else I know has never approached 5 gb of data – maybe that’s because we all have wives/girlfriends/kids and responsibilities that don’t allow us to be attached to our f#cking phones 24 hours a day….
        Honestly, what do people who use 5+ gb of data do on their phone?????

        • Anonymous

          You say it like having a wife/gfd/kids is a good thing. Stop being mad at us because we didn’t choose to go down that sad road like you, lmao!! Stop being bitter! You made your bed, lie in it. The only one watching p0rn is YOU if you are married, lol. I used to think 4gb’s was a crazy amount until I found out I could download movies and watch them at work. Not everybody has the same life circumstances as you bro so chill. Btw, your wife needs to use the comp so get off now.

        • Barney

          I’m guessing the boss doesn’t know you’re watching movies at work! And I have no problem watching porn, but on a phone?!? What good is that, you probably can’t see much!

    • Optal

      “Getting spectrum is the only way to do it.” Really? So technological innovation to use existing spectrum more efficiently is not a possibility? Can you imagine if they put that 39 billion into technological innovation? But like you, AT&T no longer even considers innovation. Just get bigger and bigger until the market is a well controlled duopoly is their strategy.

      • my2cents

        T-mobile had to use 1700 for 3G because they could not afford, or make available 1900 for it. So waiting for some pipe dream about using spectrum more effeciently is unrealistic. That’s why AT&T has been buying of 700mhz spectrum, because in the last spectrum auction verizon purchased about $14B worth of it, to AT&T’s $6B. Verizon is rolling out LTE with the 700mhz spectrum that is purchased. So AT&T can sit on its hands and wait for some genius to figure out how to roll out LTE without purchasing more spectrum.. Or it buy the spectrum that they know they will need to roll it out and go from there.

      • Galaxylover

        ?? I was not defending ATT, I was just talking about how they probably see things, because their network is pathetically slow. I’m a Tmobile customer! I don’t give a shit what ATT wants! Why do you think I’m on this forum in the first place?

        “Like you, ATT no longer even considers innovation” Like me?? LOL. I have nothing to do with this mess.

        Thanks for the stern lecture pal. I really needed that!

      • Galaxylover

        I’m a loyal Tmobile customer. I was IN NO WAY defending ATT. I was just referring to what their plan must be.

        “Like you, ATT no longer even considers innovation”. Like ME?? I have absolutely nothing to do with this!

        Thanks for the stern lecture though. I really needed that one!

      • Brian

        The Department of Justice needs to stop the deal simply because AT&T is not innovating. They are buying competition who has what they want. They want more voice spectrum and towers and the tmo 3g 1700mhz band for their new LTE network. They are not growing their own network, buying more spectrum, or innovating. They actually bought little spectrum a few years back when the FCC freed it up. I think that is odd. AT&T needed spectrum badly but didn’t buy.

        This has Anti-Trust laws written all over it!

    • Anonymous

      They’ll also have more towers and more backhaul to deal with heavy demand. There are some things that could improve substantially after the merger.

      Adding 30 million customers could allow them to keep lower value pricing in certain plans as you can strike better deals with handset manufacturers and you have a lot of operating efficiencies. As customers we can’t assume that, but there is a possibility of positive things happening as AT&T would like to retain as many customers as possible.

      The bad customer service issue with AT&T seems the most problematic thing to me. If we can push AT&T to disclose what they plan to do to improve their lousy customer service, that might be a good goal before the merger. .

  • proofread

    You spelled the COO idiot’s name wrong in your article.

  • Galaxylover

    (sorry for the double post. I got a message about moderator approval after posting the first time, so I thought they rejected it. I retyped it, and resubmitted)

  • Question: if AT&T forces me to change phones for their network, isn’t that voiding my contract with them? Doesn’t that act in itself allow me to leave AT&T the moment the takeover is official? We should learn about this now so we can all exit as soon as it’s clear this deal will go through.

    • Anonymous


    • Anonymous

      Probably a year or two after the merger completes. It’s going to be a slow transition. It could even take longer than that before AT&T needs to migrate people off that spectrum. Most contracts will probably be ending by then anyways.

      I wouldn’t bank on getting a phone upgrade from them the same day that the merger closes unless your contract is already ending.

    • Anonymous

      AT&T cannot force you to go with them, nor force you to change phones.

      But T-Mobile can cancel your contract and/or render your phone into a “brick.”

      • Mexmo3344

        LOL…Mike don’t be so dramatic. All T-mobile phones work on the AT&T network for voice and 2G speeds right now ( and vice versa). You only lose 3G/4G. So not TOTAL bricks! Just slow smart phones;) lol…

    • Brian545

      During a merger of this type, your contract is voided anyway after merger. You can leave the minute the merger occurs. AT&T, however, has agreed to honor contracts until the end (up to two years). I would just want and see. You can see what happens in the entire industry. Your contract should be fine if you want it or you can leave if you want to.

      • TweetMo

        Sorry, but that’s not true. The “merger” you refer to is not a merger, but a purchase. The contracts will transfer to the new owner & subscribers are still obligated to fullfill. It’s in your T-Mo contract (and every other contract as well); it’s what makes a company “sale-able”.
        Yes, they’ll have to deal with you having a phone equal to what you have, but they’ll take care of that.

  • Maschwar77

    I want to know what will happen to those of us on Even More Plus plans that are NOT on contract. Notice how both T-Mobile and AT&T are conveniently mum on that one. I am still urging the federal regulators to deny this merger!

    • i’d like to know the same. i’m currently on em+ plan. should i try to get out of it and go back on contract? that would give me the option of getting a discounted phone and getting out of the etf when att takes over,i would think because of the tmo broken contract. correct? or do i take my cxhances and stay on em+ and pay full price for my next phone which i need badly. current phone has a cracked screen. not sure what to do here.

      • Jimmy

        your going to be fucked unless you sign a contract

        • The Truth

          Just switch to ATT now and take the raping early

        • Zippl

          LOL…it’s funny ’cause it True;)

        • that’s what i’m thinking,as i’ve heard nothing about us em+ customers. anyone here ever switched from em+ back to contract? i heard they may or may not let you do it.

        • Vibrant Addict

          I don’t see a reason why you can’t go back. Threaten them with leaving all together and I’m sure they’ll happily sign you back up.

          For now I would definitely make sure that whatever phone you get that it has Tmobile AND AT&T 3G bands. We don’t know how this is going to turn out, but I think we need to take some precaution in any updates within the next year.

        • do you really think threatening to leave will still carry that much weight? i’m thinking no. i’ll just call and see if i can get back on contract. but first i’m going to call my sister and see if she’s happy with her sprint service which she’s had for 3 months now. might just make a switch now because aint no way i’m sticking with att.

        • The last time I threatened to leave Tmo, they offered me a chance to get back on a contract and get a heavily discounted G2. I declined and got a discount anyway. Not a huge one but a decent one. So yes, you can go back on contract.

        • Dewey Cox

          I did it to get the Galaxy S at a discount

      • HTC Pyramid

        i am an em+ customer as well. my plan is to sign a contract when the htc pyramid arrives in June.

        • Wizzstar

          I’m still going to purchase the Pyramid also and roll with the punches….

    • Anonymous

      When I went to EM+ I was told that I could not go back on contract at any point. Once again, why haven’t they addressed this. I’m gonna be stuck taking an at&t raping since I can’t get a new contract with Tmobile. Was anybody else told that they couldn’t go back on contract if they switched to EM+?

    • Peachymomo3

      They will kick you to the curb once they can. There is no legal requirement to keep a non contract customer. They may offer to keep you for a while but eventually they will get rid of you.

  • The Truth

    I wonder what the new name of this website will be? Is it gonna be ATTnews.com?

    • Anonymous

      David should probably not change the domain name for some time. But on the web page he can call it AT&T-TMo News and stick with that for at least the next couple years or three.

      He can then seamlessly provide more AT&T news, and then a little more, then more, until finally in 2014 T-Mobile news is no more.

      To be sure there will be lots of T-Mobile news while the acquisition is pending, then if the sale is approved, to broadcast details T-Mobile users will need, to either make the switch to AT&T or to cancel to move to a competitor.

      He can do the name thing like many businesses handle it on acquisitions or mergers.

      Recall Datsun automobiles. First it was “Datsun,” then “Datsun by Nissan,” after that “Nissan Datsun,” and finally just Nissan. As I recall that was over a period of 4 years that the name change took place.

    • Jansmine

      AT&T doesn’t need a blog website, they will be the “Power” and don’t really care about customers. The site will most likely disappear.

  • Anonymous

    By the way:

    — This letter has Humm’s fingerprints all over it.

    — While the dispatch has superficial appeal it breaks down upon closer examination.

    — Even the dumbest of sess? would read that iPhone Q & A and go “huh?”

    — It’s a bunch of hooey haphazardly crafted to appear to be saying something meaningful.

    — T-Mobile would have been better off saying nothing rather than to peddle this snake oil to supposed “valued customers.”

  • Anonymous

    Here’s an explanation on T-Mobile customers having to get new handsets:

    While it’s true that T-Mobile and AT&T each use GSM technology, the carriers also use different bands of spectrum to deliver their services. Specifically, T-Mobile uses the spectrum it bought in the AWS spectrum auction in 2006 to build its 3G wireless network.

    AT&T also acquired spectrum in that auction. And it is using this AWS spectrum to build its LTE network. AT&T uses its 850MHz and 1900MHz spectrum to deliver its 3G service. (Remember, AT&T wants T-Mobile is to get more AWS spectrum for its LTE network, IMHO anyway.)

    On the T-Mobile front, the Company does not have additional spectrum to deploy LTE, since it’s been using the AWS spectrum for its 3G service.

    What this means is that once AT&T acquires T-Mobile, AT&T will have to move all of T-Mobile’s existing 3G customers (which includes T-Mobile’s supposed 4G HSPA+ customers) to AT&T’s 850MHz and 1900MHz spectrum.

    Simply put, T-Mobile customers will need new handsets since the existing T-Mobile 3G HSPA and 4G HSPA+ handsets will no longer work on the AWS spectrum.


    That’s why I say that to satisfy regulators AT&T may have to keep T-Mobile operating as a separate entity and fold T-Mobile into AT&T over five years or so.

    • Spam

      Att and tmobile use the same edge network. Phones will not stop working, but could be 2g if they were to convert tmobile spectrum to lte

      • Anonymous

        That’s true, but I doubt anyone would be content using a $500 superphone at 2G speeds.

        That’s somewhat like saying people are OK with their data connection being throttled from 3G to 2G after exceeding T-Mobile’s “unlimited 5 GB limit.”

        • Morma7887

          LOL…actually I run my 9700 at Edge speeds. Blackberries use proxy servers for email and internet so they work decent on even 2G. The email comes in just as fast either on 2G or 3G.

          I do it because dumping the phone to 2G saves my battery BIG time.

          I HATE AT&T by the way (I had it when it was Cingular and it stank).

    • my 2 cents

      It depends on which phone you have. The vibrant, vibrant 4G and the G2X will all run on AT&T’s 850mhz and 1900 mhz 3G Band. So yeah if you bought a Mytouch 4G or G2 then it will only work on GSM/Edge once the switchover takes place. If you have one of the above mentioned phones then it will work.

      I’m surprised with your knowledge of how spectrum works, that you neglected to mention this.


  • Anonymous

    Hey… you heard it here first.

    Here is a headache that the lawyers and executives have not thought about, something that could kill this deal instantly, make it more expensive for AT&T, or assure you get a fair price for your old phone.

    It’s three letters… EPA (aka the Environmental Protection Agency). Specifically, have AT&T and T-Mobile made plans on how to deal with 34 million handsets (or even half that) ending up in the landfill, so to speak.

    What’s up with that, you ask.

    1. Assuming T-Mobile handsets won’t work after the acquisition, that’s millions of phones that have to be disposed of properly. (It’s a crime in some jurisdictions for users to throw electronics into the trash).

    2. Human behavior being what it is, despite laws prohibiting tossing one’s old cell phone into the trash, people will still do that, especially if the phone has been rendered unusable by a carrier.

    This being the situation, the EPA is NOT going to let AT&T and T-Mobile instantly render T-Mobile phones obsolete, to where millions of people would pollute the environment by tossing the phones into the trash.

    3. The EPA can put a hold on this deal until they see AT&T and T-Mobile are taking steps to assure that millions of environmentally damaging cell phones (with batteries inside) don’t end up in the land fill.

    4. If the EPA sees that AT&T and T-Mobile have not addressed an issue close to its heart (cutting back on illegal electronic waste) it can put a halt on this deal instantly as if by magic.

    5. Sure as the sun rises every day, I bet that T-Mobile and AT&T have not seen this issue nor that the EPA should be on their list of regulators they must placate.

    If they have seen this issue, I would not be surprised if they try to sneak the “phone buyback obligation” by the EPA.

    6. For sure AT&T would have motive to keep this issue quiet. Assume AT&T is forced to pay each T-Mobile customer $100 for a phone (which is not much). Also assume that only 20 million T-Mobile subscribers sell their phones to AT&T. That would total $2 billion AT&T (not including shipping) that the Company has to fork out to ally the concerns of the EPA. Has AT&T calculated $2 billion into its acquisition costs? I suspect not.

    7. If the EPA does get involved this will force AT&T to most likely have to buy those millions of phones (that is, instead of AT&T being silent on the issue so far, and T-Mobile implying that it’s not T-Mobile’s problem to deal with.

    Note: If the EPA forces AT&T to buy T-Mobile phones, the Agency will most likely require the price paid for individual handsets be high enough to motivate T-Mobile customers to swap their old phones.

    8. The point is, for opponents of this deal the EPA may be your best friend in assuring AT&T gives a fair price for the phones or simply says “screw this deal.”

    Someone e-mail Sprint and others who oppose this deal to contact the EPA. LOL.

    • Anonymous

      The switchover won’t be that sudden. It will take 2-3 years before T-Mo phones are bricked. They will run both networks until they have all the upgrades in place. They are already rolling out phones that will be compatible on both networks. So new phones you get soon from T-Mo will work on both. The voice is compatible it’s the data that is not as they use different frequencies. The EPA won’t care. Take your phone in for recycling.

      • Anonymous

        I am not aware of anyone in AT&T upper management saying “it will take 2-3 years before T-Mo phones are bricked.”

        I have only heard AT&T say is that if the acquisition is approved T-Mobile “3G” phones will need to be replaced to keep data working on T-Mobile’s towers that AT&T plans to “reconfigure” to AT&T real 4G. Since T-Mobile’s 4G phones are really 3G, T-Mobile’s phones won’t work on AT&T’s 4G frequencies.

        AT&T has privately said it factored in the cost of AT&T replacement phones for T-Mobile subscribers, if they become AT&T customers. I would love to see those numbers because I find it hard to believe that AT&T is planning on being fair when it comes to replacing T-Mobile handsets.

        In regards to the EPA, it does have regulations on recycling cell phones and the Agency does care about electronic waste. In fact, recycling is a big part of the EPA’s function.


        In any event, one of the most common ways regulators like the EPA get involved (or “care” as you would put it) is that those opposed to the sale light a match under an Agency’s butt. E.g., The IRS says it gets tips on evasion mostly from the tax cheats competitors, angered ex-wives and pissed former business associates.

        I can see Sprint and Verizon waiting until the deal is close to being approved to raise this issue. In 2012 they contact the EPA to complain as “concerned citizens,” that AT&T has not taken care to prevent electronic pollution, by millions of T-Mobile subscribers tossing phones into the garbage (landfill). While the complaints may not ultimately prevent the deal from being approved, the EPA could issue an injunction and delay the sale until 2013, for example.

        • Betty566

          AT&T will already DUMP (Divest) 40% of Tmobile customers to highest bidder. Most likely Sprint, Boost Mobile, Virgin mobile. They will have far few people to bother with then. FCC already approves of divestiture.
          This is NOT a win for the consumer. AT&T gets the 1700mhz Tmo band (part of AWS) for it’s new LTE network, many more towers in NYC, Florida and LA (which AT&T has trouble with) and more space in the voice/2G band (1900mhz).

          It’s a win all-around for AT&T but screws the consumer big time.

        • Anonymous

          While it is true no one at ATT has said anything about the time frame of bricking it’s just a matter of reality of how long it will take for 2 different systems to merge. You can’t flip a switch and make all the necessary changes. New equipment needs to be installed, infrastructure changes, and programming issues all take time. By the time all these changes happen all current phones will be obsolete anyways.

          So your EPA argument is not valid as people get new phones every 2 years or so anyways. Even if the EPA did object I don’t think they have the power to do anything regarding corporate mergers.

          I’m all for recycling and the environment, and this merger will get scrutiny from many agencies I just don’t thine the EPA has jurisdiction or will get involved.

      • Senor Chang

        I’ll see it when I believe it… to date, not a single U.S. carrier has EVER had a phone with ‘new bands’ BEFORE the technology was implemented. Always the other way around… tech first, then phones.

        How many ‘4G’ handsets does Tmo offer now and when did they start offering them? Compare those to when the network rolled out and how many non-‘4G’ phones were released within 12 months (before or after) and you’ll see I’m right.

        1st gen iPhone didn’t even have 3G bands and AT&T had a 3G network for nearly a year or more when the iPhone was released. The unfortunate reality is that handsets manufacturers are having a hell of a time keeping up w/ network changes.

        Regardless, no… while a lot of people will have upgraded their phones by the time the tech merges, you’re still going to have a quite a lot of users still on old tech who haven’t upgraded and will be mad that they will need to.

        Tmo and At&t keep talking about short term… well, you’d have to be pretty damn stupid to think anything is changing within the next year or so… that’s NOT what people are concerned about. People are worried about the long term… grandfather schmandfather, people are wanting to know what happens AFTER their grandfather’d plans run out. Which, right now is too early to really say… change is inevitable, that is guaranteed, but people are basically saying they don’t want Tmo to change like this.

        But progress is progress… can’t make an omelet without breaking a few eggs. Wait, or is that bake a cake? Can’t bake a cake without breaking a few eggs? WTF ever, you know what I mean.


      You are grasping at straws.

    • Anonymous

      Well, my Vibrant won’t be going into the trash, it will be a nice little wifi media player. It’s nice that the Vib will run on AT&T’s 3g in most cases, but I will never be an AT&T customer.

    • Meagan

      Tmobile mobiles (unlocked) will work on AT&T Edge now and happily ever-after.

  • 4g

    Has anyone noticed the G2x is selectable on the which phone are you using section. This phone might drop earlier than expected.

  • TMOprophet

    The real truth to all this is that after AT&T takes ownership, they will do as they please with phones and plans and everything. That’s why TMO wont address what happens after the process is complete, they only talk about how things will stay the same until that point. Simply put, after the process is done…we are all screwed

  • What exactly does this mean: “All customer contracts entered into before the change of ownership will be honored [for their applicable period].”?

    If I’m out of contract, then can they force me onto a new plan? Or say you sign up for a two-year control with t-mobile the day before they switch, then is your plan only good for years and then they’ll force you to upgrade?

    • Anonymous

      Once you’re out of contract, it sounds like they could technically alter pricing and not grandfather old plans.

      • Buddy

        It appears it might actually make sense to jump on a Verizon plan (while we’re still seeing unlimited data plans), even if it means swallowing an early termination fee. Mine drops to $100 in July. Last night I stll saw unlimited data plans on the VZW site.

        • Anonymous

          The flip side of that is that it could be worth waiting and seeing what AT&T offers for retention. Ultimately you have to do what’s right for you based on the limited info we have.

    • Peachymomo3

      That is correct. They do not have to honor your plan if your not in contract. I worked for them for three years and I know how they work. They have even stated that they will not maintain any of T-Mobile’s network that is not the same as theirs so my 4G phone will be downgraded to edge or gsm once they take over.

  • Anonymous

    While I agree that we’re all screwed, they aren’t going to let us out of our contracts. So that means our current contracts must stay valid under the current terms and pricing. Once our contract expire then they can screw us even more. Will there be any other GSM options after this goes down?

    • Bob

      AT&T will leave T-mobile customers until their contracts are up. The want to build their new LTE network OVER what is presently T-moblies 3G/4G network. None of this will happen until contracts are up. They will divest themselves of up to 40% of T-mobile customers to start with any way.

    • Peachymomo3

      I worked at at&t during the former at&t/ cingular merger and the Dobson merger. They gave customers moving over the option to get out of their ontract without the early termination fee because the contract that we all sign says nothing about us having to stay with someone if another company takes over. I’m thinking this would fall under the same escape clause. If so then I’m jumping ship as soon as I know it’s safe.

  • Youngt82

    Them guys got a lot of business to handle, so no sleep for T-Mobile and At&t!

  • Anonymous

    The unfortunate reality here is that the United States–assuming this deal goes through–will be left primarily with two national carriers. I know Sprint is a national carrier, but their subscriber base and network pales in comparison to the size of Verizon’s and the theoretical new AT&T’s networks. With the national duopoly that will exist in the wireless industry in approximately 12 months, I will be left with the following choices:

    A) Stay with the new AT&T and eventually pay higher prices; or
    B) Go to Verizon and pay higher prices.

    I left AT&T for the sole reason that their mobile service in my area (metropolitan Los Angeles) was awful. Atrocious. Inexcusable. Ridiculously awful. I have lived in a number of countries and have traveled extensively across the United States and I can tell you firsthand that the AT&T network in Los Angeles is the worst I have encountered for such a big city. AT&T should be embarrassed for their poor excuse for a network. Don’t even get me started on their “4G” branding. I know. T-Mobile’s network isn’t real 4G either, but at least I can hit speeds in the upper single digits on the downlink. That’s something even Sprint’s 4G network even has a hard time providing. On T-Mobile, I have had relatively decent service, although there are a few pockets that I commute through that have poor service. This itself is also inexcusable since from my home to work, I travel through 45 miles of solid urban area (via commuter train). It’s not like I’m traveling through Wyoming. It’s metropolitan Los Angeles. There shouldn’t be any pockets of GPRS- and EDGE-only data. But overall, my T-Mobile experience has been noticeably better.

    I read a great line in an article (http://www.marketwatch.com/story/why-atts-deal-for-t-mobile-must-be-blocked-2011-03-21) about the AT&T buyout of T-Mobile:

    “Little did I realize that AT&T is the Hotel California of the wireless world. You can check out any time you like, but you can never leave.”

    Summed up my thoughts perfectly, and it described my feeling that fateful Sunday afternoon when I found out T-Mobile was hitting the dusty trail. But today I say “To hell with that!”. If this thing happens, I’m done with AT&T (again, and hopefully, for the last time). I’d love for T-Mobile to stick around, but the reality is that if this deal is blocked by the Department of Justice, Deutsch Telekom is just going to sell to the next highest bidder, which for all intents and purposes, is likely Sprint. And if there was ever a compelling reason to not stick around, a Sprint/T-Mobile tie-up would be a slam-dunk. Because the Sprint purchase of Nextel was such a smooth ordeal. I am not, however, going to pretend that Deutsch Telekom is not responsible for T-Mobile’s demise. They simply don’t have a good enough network to compete. They never could kick the image of an urban-only network because their service virtually disappeared when you left the city (and in many cities, you didn’t even need to hit desert or forest for the service to disappear). Like I said, I even experience GPRS- and EDGE-only pockets in the second largest city in the country.

    I’ve always been a fan of T-Mobile’s plans and customer service. I currently have a two-line Talk/Text/Web Even More Plus family plan and have twice the minutes now than I had with AT&T. In addition, I have unlimited data on both phones. To make the whole thing better, I’m paying $20 less per month now than when I was with AT&T.

    Since my only options are expensive or expensive (i.e., AT&T or Verizon), I might as well get shafted by a company that provides a solid network and doesn’t cripple their Android phones.

    See you in a year Verizon.

    • Anonymous

      Well said.

    • Marcus

      Yes, very well said. But many of use can’t afford a Blackberry on AT&T OR Verizon (or I have to drop to 450 minutes which won’t work with my business). AT&T also bills a month ahead which is never fun either. This merger will only help the already huge and wealthy, AT&T. The consumer gets no benefits.

      • Anonymous

        Totally understandable. I was on Verizon’s website last night mock ordering phones to see how much my cell bill will be increasing. My current setup is a two-line Even More Plus family plan: 1400 minutes, unlimited text and data. My bill is approximately $128.00 per month. To have roughly the same plan with Verizon (but with unlimited text to Verizon subscribers, 500 texts to non-Verizon), my bill will shoot up to approximately $175 after taxes. Trust me, I’m not looking forward to paying an additional $600 a year just to have a cell phone, but it’s simply a life decision I’ve made and come to terms with. I’m not going back to payphones or settling for Virgin or Boost. I travel too much.

        I feel for you, and everyone other T-Mobile customer that’s not happy about the prospect of having to pay more for a service that we all have come to rely on as a part of our lives. It’s truly unfortunate that rate increases are what increases their (i.e., Verizon and AT&T) bottom lines. They’d be surprised how willing customers would be to spend more money if they were given a compelling reason to spend more money. I’m a fan of services that are of value, and perhaps provide a little extra, maybe even intangible benefits. Innovation is what got many here to say goodbye to the “dumb” phones of the past and willingly fork over $500 for a device that’ll be obsolete in 12-24 months.

        AT&T, unfortunately, became complacent after they got cozy with Apple and the iPhone. It was easier to just change people more and not improve their network simply because they didn’t need to. Even with an under-performing network, people were still lining up to get the iPhone. It’s for this reason alone why I, for one, cannot trust a thing that comes out of the mouths of the executives from AT&T. I laugh fairly hard (and it hurts sometimes) when AT&T Mobility CEO Ralph de la Vega says something along the lines of “There’s no need to worry about it. We’ll invest in our network and provide better service.” Those kind of lies have been flooding the airwaves ever since the news came that are beloved T-Mobile was getting swallowed up by the evil empire. As many here are likely former AT&T customers, like me, you have very little expectation that AT&T will invest and provide the services they claim they will provide. If they follow their typical “let’s do just enough” attitude, and there’s no reason to believe otherwise, the only thing us T-Mobile customers will get is poor service at higher prices. Yes. The consumer get no benefits out of all this.

        So I’m stuck with forking over another $600 a year with Verizon. At least the coverage will be good.

    • Dewey Cox

      True enough. TMO’s signal is terrible “in home”. All of their maps are showing outdoor or “in car” coverage
      .I like TMO and have been with them for 6 years but it’s not lying to say that coverage is lacking and I live in San Diego, not some rural area.
      As readers of TMO News, we have to remember that WE are a small minority of the base. The average customer does not care about 4g and such. They want to make calls and sent text and play Angry Birds. I was in the industry for over 10 years and dealt with far more “free” phone customers than smartphone customers.They are the ones that will go quietly to AT&T because they will get the free phone and sign up for the cheapest plan they can get. WE are the part of the base that wants the latest and greatest and will pay full pop for it.
      I own a small business and am worried about who I should go to when the dust settles. AT&T business plans are lacking.
      In closing I feel sorry for one of TMO’s retail partners here in SoCAL. He just opened up 3 new locations that look exactly like TMO’s playground stores. I am sure that he spent tens of thousands of dollars to see it go to waste.I cannot believe he did not get a heads up from his “partner”.And to my friends in the industry…….I feel badly that you have to wait to see what will happen to your position after the merger. You deserve better than that.

  • Tyrone M Jackson

    Remember folks, Jim Alling and the other officers of T-Mobile make a financial killing if this take over goes through. So when you read anything they have to say about this take over, keep that in mind.

  • In other words, until this gets approval, everything will be the same. However the day after the changes, your unlimited plan will disappear, your unlimited voice plan will double in price and you will get dropped calls with every call you attempt to make. Welcome to progress.

    • YouSuck

      You Got it ! Att Sucks

  • YouSuck

    Its Sorry To Say But they/you will lose more at the end of this if you let the merger happen your stocks will be worth less .I love Tmobile But Im sure i wont be the only one leaving at the end of this .

  • Anonymous

    Just flip over to AT&T’s home page and take a good look at their data plans, pretty freaken sad. Those data caps are just ridiculous, they are praying for you to go over so they can zing you with overage chargers. They do that to their so called good customers what the hell do you think they will do to T-Mobile’s customers. I was once a customer of AT&T, they are terrible to put it mildly. Everyone has his or her AT&T story, not going to go into it but I am leaving T-Mobile shortly. This decision is killing me, sounds silly but I really was a very proud and GOOD T-Mobile customer who bought 4 top of the line phones and now they are just paper weights. G1, BB9700, MyTouch 4G and the Nexus One, none of these will work on AT&T’s Network, that really pisses me off. I spent over $2000 bucks on these paper weights, not giving them any more of my $$$. I’m taking myself and all family members with me.

  • Southerner

    I started with T-Mobile years ago when a co-worker had as-good or better coverage than I did while on AT&T. Since the price was better, it was a no-brainer. Neither is as good as VZW but Tmo covered 90+% of where I went so I still thought it was a good deal for the money. I’ve been dithering off-contract since January but since AT&T’s prices are no better than VZW, I’m looking at yet another no-brainer.

    • Jeffreygreen1315

      I agree with you Southerner. If I have to pay the cost, I will play with the boss in coverage(Verizon).

  • Techguy

    Yeah, the some of the phones will eventually be “bricked”. It is going to take some time for this to happen. Lets say this deal closes 1 year from now. That is the earliest that is likely to happen. So, 1 year from now AT&T and T-Mobile can start planning the network integration. And no, they cannot start this any earlier than the FCC gives permission. So, you have thousands and thousands of cell sites that you have to look at 1 by 1 to determine which ones you keep and which ones you don’t. On each individual one, you have to compare the coverage, leasing agreements, and etc to see which one gives you the best options for now and the future. You also have to look at all your switching centers/central offices to see which of those give you the best leasing and expansion possibilities.

    After all that you can begin the migration of all these thousands of cells (2G and 3G). Coming from someone who actually does this type of work, this is a huge undertaking. On top of doing all that, some of the same personnel will be working on building an LTE network and maintaining the current network. It could realistically be 3 years from now before that phone “bricks”.

  • jigsaw

    “Q: Will my rate plan change because of the acquisition?

    A: All customer contracts entered into before the change of ownership will be honored [for their applicable period].”

    what exactly is the applicable period…?

    • I take that as they will honor your contract pricing thru the life of the contract. After your contract is up, however, you may get a price hike, but at least at that point you could alwys switch if you desired

      • Buddy M

        Yep, my T-Mobile contract is up next January. If this deal closes, then my family (3 lines), will be off to Sprint or more likely Verzion. I’m starting to check out the 4G LTE phones they will be offering, and we live in a 4G LTE area. I left AT&T over a year ago…too pricey, so-so customer service, and too many dropped calls.

  • Rickdsf

    First, this was a total set-up: Ask yourself why would T-Mobile have attacked AT&T and the i-phone in their previous ads? They knew of the pending buyout and tried to make us think they were really trying to compete. Second, as for the letter, the bottom line is that even if our plans are “grandfathered in” they won’t be honored after the 2 year contract. In other words, 2 years later you need to look for a new carrier. My $79 plan will go to $140, the current same plan AT&T has. Third, AT&T didn’t improve their own network but oversold capacity so instead of building a better network they just bought out T-Mobile. It is an even better deal for AT&T because most of the customers left with T-Mobile will have their bills go up at least 50% if not over 100% AT&T will get us to pay through the nose to use our current network that will be overcrowded. A win-win for AT&T. That extra money won’t go into improving services but into their CEO’s pocket.

    • Dewey Cox

      As far as “attacking” AT&T, they had no ground to do it before the 4G network and the MT4G was available. Trust me, they thought about doing it when the G1 came out. It was nicknamed the iPhone killa and the boxes for the accessories said “killa” on the label.They thought about doing it with that abortion of a device called the “Shadow”.They blew it with the Sidekick but thats another story. They could never really attack them before because our phones and especially our network was lacking, but they thought about it.
      Secondly, Where do you get your figures from? No plan will double.Even EM+ plans will not double. Please remember, most customers are not readers or followers of this or other “tech” sites. We are the minority of T-Mobile’s customer base.We are all guilty in thinking that all of the customer base is like we are. Most will not pay full price for a new gadget Most do not care about tethering. The average call and text user will see a small increase. Do not overlook the fact that a good number of the current base is made up of people who did not get approved from AT&T or Verizon. Hell, even Sprint is tougher to get than T-Mobile.This is a customer base that wants the FREE phone and bill credits every month.Here in San Diego, it seems like Cricket is our biggest competition.This and a number of other reasons is why we are and would likely remain in 4th place.
      And you are correct, it is a win-win for AT&T. They let someone else do the work and will take credit for it. Their service will improve as soon as (if) the sale gets approved. If i owned them, I would have done the same thing. It’s a much faster way to do it. Their network was in crisis mode, due to the iPhone and this was the best way to fix it.Do not allow yourself to think that they will not improve their network. In the giant pissing match that is Verizon/AT&T (remember the coverage map war?), being able to brag that they are the largest wireless company along with having the largest network is priceless to them.
      I do not want this to go through for various reasons with the biggest one being my freedom of choice. I also know that if this gets turned down…..it will just happen again with different players. DT wants to dump us.

  • Jayq330

    T-mobile will not be changing anything, blah, blah, blah! We know you won’t be changing anything! Its at&t we’re worried about, what will they do? I love my wifi calling on my vibrant, how much will they charge for that service? $10,i wouldn’t be surprised if they charge $20. How is it that the 2 smallest of the 4 major carriers have the best plans? T-mobile & sprint have unlimited data while the giants have capped data plans, what is it the bigger you are the more you charge? It should be the other other way around. You have sprint & t-mobile bringing real innovation to the networks, t-mobile got toys of femtocells & turned your phone into a wifi phone in one shot! & throttle you down if you used too much web. Sprint gives unlimited everything & has the best plan with the mobile to mobile with 900 or 450 land line minutes. & all those wimax towers could be turned into lte in the flick of a switch, so they already have towers set up everywhere already. Why is it that these bigger companies bring nothing to the table & charge more? I understand they are bigger, but if the 2 smallest networks can do it for less while giving more why can’t they? Its cause they are greedy, & now t-mobile its going to let these a-holes be the only gsm network in the usa & take away all the things that made t-mobile special & win awards. I will switch to sprint if the prices & features change,&i know for a fact at&t’s greedy a*s will cap the data plans. I made a comparison of the features I have on t-mobile for $85, with at&t those features would cost me $145! $20 for text?wtf! $45 for 900 minutes another $45 for there 4GB data & you go ahead & go to at&t.com & see what you’ll get with this merger. Sprint is giving $125 credit if you switch over to them, well I’ll be one of those if they mess with the rates & features. This is 45 million people! Being sold to a company that they didn’t want in the first place & can I use this as a breach of contract to cancel without penalties? Someone please tell me because I need to know. When was the last time you saw at&t our verizon create a feature that they didn’t have to buy out a salller network to install into there’s? & now that at&t doesn’t have the exclusivity deal with the iphone they lowered there prices a bit & that was because they knew you had no choice if you wanted the iphone you had to pay more than anyone should have.just imagine when they become the largest & only gsm network in the usa? You think they won’t overcharge? This will be bigger than being the only one with am iphone. What do you think of all this?

    • Concerned as well

      I agree with most of what you said but to answer one of your questions, No, you can’t use this “possible buyout” as a breach of contract to cancel without termination fees. Why would you even want to? You still have the great service that T-Mobile provides and nothing is even going to change for at least a year (so they claim). You get the lower prices and the best devices with unlimited web and wifi calling now. So what are you hoping to accomplish by canceling service now? You want to jump to an inferior company with higher prices and less coverage? Why not ride this out as long as you can to keep the lower prices? Your contract will protect you more than anything else. It says that you are guaranteed to keep the prices and features that you have now until your contract is up. That includes wifi calling and unlimited web. What if the buyout isn’t approved by the FCC? Then you have signed a contract with another company just because you jumped the gun. I say to just chill for a minute and wait to see what actually happens. Extend your contract for as long as you can. Wait till the deal is about to be finalized and renew again. Lock in your prices. I would not be surprised at all, if the buyout is approved, if AT&T raises prices. They claim that this will allow them to lower prices but who is going to stop them when their only real competition is Verizon who already has the highest prices in the industry?

  • Southerner

    You might want to check out Simple Mobile. They’re an MVNO on T-Mobile now so your phone will HAVE to work. Here’s a Cnet article: http://reviews.cnet.com/8301-12261_7-20047054-10356022.html

    I note that they don’t seem worried about the takeover so it might be a safe place to jump. $60/mo. gives you unlimited everything. Or at least as “unlimited” is usually defined by the carriers. At least they’re up-front about it.

    I have some problem with the limit of Tmo and AT&T’s coverage so I might have to go elsewhere but if this bunch is as-advertised, I might consider it anyway.

  • Learn the real story behind the AT&T / T-Mo merger. Follow the trail of political monies that their top lobbyist puts in the pockets of Washington politicians & special interest groups. Follow it on Twitter @ F_Off_ATnT

    • Really, no 4g

      Sorry I am a twitter novice. How do I follow that tweet?

  • Anonymous

    I’d say people are rightfully mad. I am an AT&T subscriber and I completely sympathize with Tmo customers. AT&T is a poor network with bad customer service.


  • Loco4e

    AT&T is going to OVER CHARGE and T-MOBILE does not CARE about their CUSTOMERS only the THEY ARE GETTING FROM AT&T.

    • Lurio


  • Since Sprint is opposing the acquisition, I’ll look at them first as soon at AT&T tries to touch ANYTHING on my rate plan.

    • Lurio


      • I talked to a Customer Service rep this weekend, and I didn’t bring it up, until she did at the end of the call. I told her I was truly saddened and that TMO CSRs should stay onboard and teach AT&Ts poor excuse for reps how to do things. I used to have AT&T ( Cingular at the time) and had nothing but problems with them. I’ve been with TMO for 8+ years.

        • Lurio

          Same here I had AT&T the only thing i got from them is excuses and PROBLEMS.
          I move to T-MOBILE and i was HAPPY but now that they are doing this BS I’M moving to SPRINT !!!

        • to the T

          It wasn’t T-Mobile USA’s decision…this aquisition was proposed and approved by mom & dad over in Germany.

  • Lurio

    I though that T-MOBILE was different that they care about their customers.
    I guess with MONEY the SKY is the LIMIT.
    This will get approve AT&T is going to GIFT OUT more MONEY to get this PASS.

  • Piss OFF AT&T!

    Guess what fellow T-Mobilers, I got a nice text message from T-Mob (aka AT&T) saying that I needed a Tethering Plan and to go to T-Mobile.com and sign up for one, even though my plan from 2007 and is unlimited. Things are already changing friends, I’ll be jumping off the burning ship real soon.

    • guest

      I’m not sure why you try to spread BS just to make T-Mobile look bad. I have been on TMO for years and tether with a custom ROM on my rooted phone. I go over my “unlimited” limit almost every month and have yet to get a text message. Whats funny, is my buddy on At@t tethers, and has for a while, with his iphone and has yet to get any emails either, also being a heavy data user. Lay off the sh|t flinging and get your facts straight. Almost every article and official press release I have read states that there has been no crossover of any kind of management or marketing ideas yet since nothing has been approved. It doesnt make sense for any kind of integration to start happening before anything getting approved because Tmo would not want At&t to know any of its inside info and vice versa if the buyout does not end up happening.

  • Denesekokomo not happy

    I hope the deal does not go through. It will be a monopoly and its not right we came to t mobile from centenial when att took them over because there prices were high there packages were not true unlimted just like verizon i have been with both companys and was not happy. We are happy with tmobile they are the only true unlimted , sprints new comercal is a lie they are not true unlimted, t mobile is doing just fine with how there pricing and packaging is do your coustomers a favor and dont give in to greed think of the coustomers who got you where you r