Update on legacy plan to Simple Choice switch confusion: You shouldn’t be losing data

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A week ago, we pushed out an article asking how you felt about T-Mobile strategy in switching customers from older, legacy plans to new Simple Choice offers. It became clear beforehand that a number of customers weren’t happy about moving to a new plan and potentially losing allowances, or being pushed on to a plan without their permission.

Having spoken to a couple of sources, I can hopefully bring at least a little insight in to the matter. Although I’m still waiting on official word from T-Mobile, my sources sing from the same hymn sheet: You shouldn’t be losing any data allowance.

Most of the confusion stems from communication which stated that customers would be switched to a plan with either 30MB or one which matches their “current data allotment.”

Most customers being switched are changing on to a “Select Choice” plan which has been designed to fit what the customer is already on. Those without any data on their legacy plan are switched to a plan with 30MB of high-speed data. Like Simple Choice, data speeds are reduced once the download limit is hit. Others should be switched to a plan with the same allowance of high-speed data as their current plan.

However, if you have lost data (or feel like you have seen a reduction), you should call customer care. If they’re not helpful at first (which you may have experienced), ask to speak to a supervisor, and they should be able to address your concern. DM’ing the @TMobileHelp Twitter account should prove useful too.

There’s a chance that, with the switch, the amount you pay each month changes. But if it does, it’s been designed in a way that it only increases or decreases by less than $1 per month. What’s more, in addition to having high-speed data allowances matched, customers on the newer plans get the same benefits as those on Simple Choice. For instance, you should get things like Simple Global international data, Inflight texting on GoGo flights etc.

In short, it’s been designed so that you gain features but don’t lose any. As for being “forced” on to new plans, I’ve not heard anything from any of my sources to argue that it’s not happening. Customers are being moved. That’s a taken for granted. And all should have been given notice beforehand. However, no one should be getting a worse deal, and it shouldn’t be an inconvenience to anyone.

I say “shouldn’t” because there will inevitably be some who don’t like it. There are those complaining that T-Mo is going back on a “promise” not to force migrate customers. For those of you in that category I’m afraid I don’t have any extra information. But, I can understand the feeling of frustration, for sure.

We’re told by a source close to the matter that a dedicated care line is being set up to deal with this issue. We don’t have an ETA on when that team will be fully up and running, but it should be relatively soon. We hope that they can help appease any of those still upset by the migration, and explain a little better why it’s happening.

If I do get an official statement from T-Mobile, or if they announce anything, I’ll be sure to let you know.

 

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  • Willie D

    So really, this is just speculation and not real hard information?

    • Cam Bunton

      I wouldn’t call it speculation, personally, because I know my sources. But I can’t give any official statement from T-Mobile on this. But take it or leave it, this is all I have.

      • Jason

        I appreciate you trying to find more information Cam…
        This article is very fair and if there is any slant it’s towards us legacy users…
        The only thing TMo needs to do is follow up on what they sent out themselves…

        Thank You

        • Ky

          Agreed! Just deliver on the Postcard promises.

        • notmenoti

          Amen! I’d have been fine if they’d done that.

    • Tyler Riddle

      This is a speculative fan/rumor site :)…. If you want pure facts go to t-mobile’s news room site :)

    • Jason

      The whole time its been speculation because TMobile had not released anything but the postcards without any set dates or details…

      Some people called in before auto migration kicked in whick didn’t help because TMo Reps had no or lack of info to be useful

  • danielhep

    Wouldn’t the fact that customers are losing device subsidies but paying the same price be considered a loss of feature?

    • Cam Bunton

      I guess so. But I guess that depends on where you are in your contract. If you’re past your 24 month cut-off, you’re no worse off.

    • Jason

      Device subsidies came with a contract attached…
      Neither the subsidy or contract would be a feature….
      Each subsidy received was one time deal on a phone to sign a contract that would expire, if TMobile no longer does contract how would that subsidy apply?
      Im totally on the TMo is F*in this up side but idk what your getting at with the question
      If you think subsidy should be grandfathered it doesn’t make sense since contracts are no longer offered….

      • danielhep

        I’m just saying that if I was paying $50/m before and I could get a cheap or free device every 2 years and now suddenly I have to pay full price for the phone even though I still pay $50 for the same plan. Regardless of whether there is a contract, that isn’t saving me money.

        • Jason

          You stated it as a feature which even with your analogy doesn’t apply….
          After the two year contract is up your paying the same and the subsidy is gone without a contract… So if you didn’t uprade exactly every two years then the same thing happens anyways…

          This isn’t about saving money its about plans being changed after receiving a postcard stating they would stay the same…

          Wether it saved you money or not doesn’t change wether something is a feature or an incentive…

          You got the cheap or free phone with a contract that stated if you didn’t fulfill there would be an etf fee which is no longer offered….

          So I understand you want the subsidy incentive but the problem is TMobile no longer does that anymore… note(there are some people tho that receive subsidy on business plans)

        • Not so fast…

          I think what he is saying is if T-mobile is charging $50 a month for service on a two year contract with a subsidized phone they are paying off the remaining subsidy balance for the actual cost of the device over the two year period and making their profit. If there are no longer subsidies to pay off then the monthly charge should drop. I haven’t seen this happen, it basically equates to tmobile double dipping. They are charging the same just keeping the money instead of paying Apple, Samsung or whoever for the devices sold. They are supposed to be this great Un-carrier, but if you read between the marketing and propaganda its all BS. The prices will go up and this “forced migration” is a trick under the guise of “streamlining” to make those subscribers with grandfathered data features cough up more $$$. Just because that’s now the going rate for data.

        • SeeThrough

          Spin, just spin. And you never quit. I consider you a troll.

        • I Know Troll troll

          Gosh I used to think you were the best thing since sliced bread :/

          There’s no spinning to it, device subsidies were incentives to sign a two year contract, if TMobile did away with contracts what is one to expect?

  • brybry

    I was switched over to the simple choice, not even select choice when I participated in the summer loyalty or something.
    I made the purchases I was told I can keep my grandfathered plan through loyalty and it was true. Over the phone went great the thing that went bad was when I reached out to them via Twitter. They switched me without any notification and refused to switch me back.
    Wasted a week on this and finally gave up. Also don’t even bother calling if this happens to you when you reach out to them via twitter. These guys are higher on the totem pole than customer loyalty.

    • Cam Bunton

      I think this is why they want to set up a dedicated team to deal with it. They realize that they’ve not been great about the whole migration thing.

      • brybry

        not sure what dedicated team is going to do for me if they switched me over a month ago. And if the twitter team refuse to switch you back, I doubt any team that they setup will have higher authority then them.

        **I think with Select Choice you get all the benefits of Simple choice from what I understand. I’d be more than happy to get that, but it may be too late for me.

      • Ky

        Thank you for staying on top of this Cam!

      • RememberTotalInternet

        The dedicated team should allow a time window where all people who had grandfathered plans could renegotiate if they were moved to new plans or if they recently moved themselves because they heard of the forced migrations.

      • RLB63

        Not been great it’s an understatement! Leaving customers hanging is a horrible idea. It leaves a bad taste in their mouths….

    • rick

      why did they switched you over? there has been some people tried to calling it and trying to get Select Choice without any post cards, hence they got Simple Choice . It is their own fault

      • brybry

        Took advantage of summer loyalty and was told I can keep my grandfathered plan when I took advantage over the phone with customer loyalty and what they said was true.

        (Crap hit the fan when I reached out to them via twitter)

        Reached out to them via twitter I think about a week later for another issue, I’m guessing they noticed I participated in summer loyalty and switched me over without any notice or postcard.

        • All Online Orders That I Make

          U need to write a corporate complaint ASAP!

        • brybry

          Yea thought about that too and shot an email over to Mike Sievert to get assistance but didn’t even get a response back.

          At this point in time i’ve just accepted that they won’t give me back my old grandfathered plan or even my corporate discount.

          I don’t mind the Simple Choice, I just want the data that I had before which was 5gb per line.

          Before I was paying $100 for 5 lines @ 5gb now I pay $100 @ 4 lines that 2.5gb per line.

          But I don’t want to battle with them back and forth hours at a time re-explaining everything etc… it’s just not worth it in the end.

    • Jason

      What was summer loyalty? The phone deals (s4,l90,glite)?
      Do you have your bill records showing switch?
      Im so confused maybe lack of details but when did u buy phone and when did ur plan switch?

      • brybry

        yes the summer loyalty was the phone discount for long time customers.

        I have billing showing that my plan was switched.

        The only reason why I found out was my plan was changed from my Family Time with BTV on 5 lines with family texting to simple choice was I was at the TWC customer service location and wanted to browse while I waited.

        When I went to browse my phone hit me with the purchase data package page.

        So I logged in at home and confirmed that it was switched to simple choice. When I called, I was initially connected to the Tennessee center and they were absolutely horrid. Was told that I was the one that initiated the switch. I went back and forth with them for a bit then reached out to customer loyalty and they told me that they couldn’t change anything since it was done by a dept higher up then them.

        When I went back and forth through twitter, was told they won’t switch me back.

        What really bugged me was that I never got any post card, it was switched without even giving me a heads up. The way I found out that my plan had changed and if I knew that I would be switched, I most likely wouldn’t have participated in the loyalty.

        But what’s even more messed up is other people were able to do it with their grandfathered plan. But it’s water under the bridge now.

        I’m on their 10gb for 4 lines for 2015 promo and i’ll decide whether i’ll stay or move to another provider.

        • Jason

          When I called in nobody knew anything at all, had to get a callback that also knew nothing…. You are the first I heard migrated withoit postcard for sure

    • RLB63

      I wanted to get in on the deal but they didn’t have the black S4. Called in later to accept the white one on the deal and was told I HAD to migrate to simple choice. I would have had to buy out my old contract so I skipped it. Now I’m glad I did.

  • tranceformer978

    To get the same amount of data I currently have on my family plan I would I have to pay an extra $35 on the new “Simple Select” plan. I was told I had the option to stay on my current Value Plan.

    • Jas

      You are being misinformed all plans are being migrated… Unless there is a backpedal it will continue… You don’t have TMobile migration plan yet to know if you would be paying more
      Ive seen 5 variations that when applied right customer pays same price give or take a dollar

      The ones who do lose are the TZones or the Total internet users but I think TMobile needs to be more upfront and state we need to charge you this or we are losing needed revenue…

      Realistically the $5 data plans, especially if being used against TOS at time of contract signing, are going to hinder TMobile’s development. Those plans were offered before LTE was invested in and deployed…
      Back then $5 for 3g internet pipeline was still a good deal but now TMo LTE in areas compete with the speeds of cable and dsl….

      All I feel I deserve is what TMobile stated themselves on the postcard…. If TMobile is sending out the same information to the TZones/Total internet users then TMobile making their own problem for itself…

      • tranceformer978

        I really hope I’m not being misinformed. I saved all the chat logs (with two different people) that states that I can remain on the Value Plan.

        • Jas

          Im on a value plan and received postcard early September… Plan hasn’t changed but calls to cs and above state it will change…. Panther Lady had a post here stating the same plan but was told she was locked to three lines, which also happened to me, and she could keep her plan…. So IDK, what I do know is that its their directive to move all of us to simplify so I assume it will happem sooner then later

        • tranceformer978

          This is copied from the the online chat I saved from customer service:

          “For the rate plan, the new rate plan will have a future scheduled change
          that will be posted on your account. You will receive a notification
          once a pending change is set on your account. As of now, the future
          request is not yet showing on the account. Once you receive a
          notification that there’s a pending change on the account, you will need
          to contact us here in chat or over the phone so that we can remove the
          pending change”

        • Jas

          Thanks again! You should screenshot it and wipe personal details off and post it at howard forums tmobile section… There is two threads over there with peoe posting….

        • Jas

          Can you add a line on your TMobile My Account? I use to be credit worthy for 10 lines half voice half data lines and couple weeks back it changed where I can’t add a line and refers me to prepaid options…

        • tranceformer978

          I just tried to add another line onto my family plan (5 lines total but only 2 has data) and the only option was to migrate into a Value Plan, no prepaid options. It does say I am eligible for 10 lines but I’m assuming that’s only for the Value Plan.

        • Jas

          Thanks! Thats so weird but definitely fitting for how TMobile is handling it…
          Are you still in contract?

        • tranceformer978

          No longer under contract, so I guess T-Mobile could terminate my account at any time but why would they want to lose a customer for over 11 years :)

        • Jas

          No not meaning that at all just seeing the differences between our accounts…
          Me being locked out of adding line only happened a couple weeks back…
          I though it was a sign of migration but nothings changed and its been a week or so…
          TMobile wouldn’t just terminate you unless you broke the TOS and even with that you would still get notified I’d assume

        • All Online Orders That I Make

          If you’re talking to someone in chat in Indonesia or the Philippines, trust me you are being told incorrect info. None of those international idiots know what they are talking about. Get someone in the USA!!!!!!!!!!!!!!!!!!

  • Ky

    Cam,

    If everything you are saying is true, T-Mobile is #1 in my book.

    I just hope T-Mobile has a dedicated team to deal with situations where the price is substantially higher to keep plan benefits similar to the legacy plan.

    • csr specialist

      They already have a team in place for those who will be charged more then a dollar and those calls are directed to that team

      • Ky

        What is that number?

        They setup a hotline last year for this very purpose but they’d shutdown that service months ago. To my knowledge, and consistent with what Cam said, they are in the process of setting up a new hotline. Its not a done deal unless you have brand new information.

        • csr specialist

          My understandimg is the line was set back up when the cards where mailed again. There is no direct number as the system is suppose to recongnize the account and place the call in a special queue for those cutomers

        • Ky

          That would be great. But clearly that is not the case for ANY of us.

          Even T-Force & Loyalty & Account Specialist & Retention departments do not know of this option, if it exists.

        • notmenoti

          It certainly didn’t happen for me. I was simply told, “This is what you’re getting, done deal.”

        • Ky

          I think I am especially frustrated because I have referred so many people to T-Mobile. 17 lines switched from Verizon or AT&T to T-Mobile over the last 10 years. Everyone of those new lines stick with T-Mobile and never left.

          On principle I refuse to accept “take or leave it” attitude from a rep. I wouldn’t hesitate to take this to a class action lawyer to get it straighten out. Its simple, if they want to raise prices that’s fair, say so. If you want to cut features, say so. It’s deceptive to say that you can keep everything you have and your price wont change while you jack up the price and reduce the data allowance is just “bait and switch”. I know its not T-Mobile intention to do that but who ever handling migration screwed up big time.

        • RLB63

          With T-Mobile call again. Taking to 5 reps will get you 7 answers. Even talking to customer loyalty. Worst trained reps that I have dealt with. Most are very nice and try to be helpful. Just don’t trust what they tell you verify that they did it. Also don’t expect the follow-up calls they promise.

        • Ky

          Could you elaborate on how we can get transferred or be routed to this special departments?

        • Guest

          All customer accounts that are charged more than a $1. Those customers are automatically queued to go direct to that team.

          There is no contact line like before.

  • Ordeith

    How is going from Unlimited to Limited not losing data?

    • Jason

      I agree but the same could be said in opposite light…One distinctionis If user is throttled then line is still technically unlimited…. Maybe
      TMobile should give an unthrottled 3g connection with ability to add or change to 4g data… Lte hspa+ wasn’t available for most of the planholders at time of contract signing….
      Either way TMobile should figure its strategy on how to proceed because staying silent isn’t helping the situation

      How does TMobile profit from giving an unmetered LTE pipeline for $5 or less?

    • ddlat

      What am I missing here? If you want unlimited data then you should pick an unlimited simple choice plan. There seems to be some confusion about the unlimited high speed data plan. There is no throttling on that plan.

  • wyn50

    To me, it’s not a switching or conversion, it is just adding bonus features. Things I never had got added to my plan, for little price increase (less than a $1 per month). If I were to add all the extra services and data to my older value plan, it would be way more than a $1. This blows any other carrier plans and pricing for what I am getting at TMO.

  • Shuang Li

    Not relevant with Legacy plan, but can anyone (CAM?) clarify will we be billed for making wifi calling to international numbers that are covered by the Statewide International Calling plan when we are roaming abroad if we have the Statewide International Calling plan?

    It’s very confusing and there is no where to find the answer from tmobile website. Some people have been added “intl access wifi toll” on their plan without being notified.

  • mdosu

    Any forced migration on my 2012 Value Family Plan would cost me more than $1/month. The reason is I have 3 out of my 5 lines that only requires voice, but not data nor text. Currently each of these lines only costs me $10/month. Simple Choice bundles Text and Data and costs more than $10/mo/line to AAL.

    Sure, they can tell me I’m getting more service, at an added cost, but I don’t NEED the added service (text or internet) on 3 of my lines.

    If they force me off my Value plan, I’m going to drop those 3 lines off T-Mobile. I do realize my other 2 lines that’s needs data and text would be the same price with more data.

    • Joe

      Wait until migration happens otherwise you don’t know what your going to get… If your looking to milk freebies maybe you should look around at other carriers prices before proceeding and see if your already getting a fair deal.. Is this about being fair or is this about feeling entitled?

    • guess

      Only problem with what you are saying is you are comparing it to simple choice plan, customers are getting moved to select choice and with that there are many pricing options

  • Mush

    This is welcome news. If true, this solves my (data) problem. Yes, I’m not getting quite the same value as before because my monthly payment was also paying for a phone subsidy. But with Tzones it was rather difficult to actually take advantage of subsidized phones, so I mostly ended up paying full price for phones anyway (except for the Nokia Astound, which at the time was the only phone that worked with Tzones and Wifi calling).

  • RememberTotalInternet

    Where’s the Simple Choice Unlimited Tethering plan to replace Total Internet which back in the day officially allowed unlimited USB tethering with Dash 3G phone and even allowed use of SIM in certain aircards?

    • Jon

      I don’t think they have plans for that…. And if they did it would come with a heavy pricetag compared to total Internet price… Their Definitely has been improvements between their old 3g network when TMo introduced TOtal internet and now

    • RememberTotalInternet

      Simple Choice Unlimited Tethering should be $20 for those who had Total Internet.

      • csr specialist

        There has never been unlimited tethering. Even the old black berry plan was limited to 5 gig

      • Jas

        I agree if unlimited data was a 3G connection because when you signed up for TMobile to get that plan there was no 4G protocol…

        As far as 4G, your crazy! As a grandfathered plan holder this is where the TMobile reps posting here about cheap people are right.

        Why do you feel entitled to unlimited Tethering option for $20 when TMo has never had an unlimited 4G Tethering plan and when they could charge atleast $150-200+ if they did have service?

        You already are getting a deal thats far cheaper than current offerings but you insist that TMobile should keep you over loyalty?
        Thing about loyalty is that is goes both ways, both parties need to be realistic about the relationship

  • susan

    “Like Simple Choice, data speeds are reduced once the download limit is hit.”

    I thought this was the big difference between choice and select plans — that with the select plan your internet is cut off completely when you reach the limit while with choice it’s just reduced speed?

    • Jeff

      Your confusing select with starter plans
      Select is just a loyalty simple choice plan…
      Starter plans are when you have set hard data cap and after usimg up cap you no longer have Internet

  • csr specialist

    Cam here the low down on the plans. The customer are being moved to unlimited minutes, unlimited text and a data package that matches the data they currently have on there lines. What most don’t understand is the fact the old gran fathered data features were limited to 5 gig of data other then the value unlimited. For those who didn’t have data on the line of service are receiving 30 mb high speed. Telling customers to ask for supervisor will not get you any further then what a rep. will as the reps all have the same permissions and training as supervisors. I have seen a few of these changes and once the customer has a full understanding they have been happy because they are getting more services

    • shabang

      thanks cam for the update..please keep at it and let us know..

      for the “csr specialist” above..this is the issue. you..The bottom line is this..the reps have no clue what’s going on. period. They can’t help.

      • shabang

        this proves it..this person has no blue what they’re talking about ..some of currently have unlimited data and are being pushed to 3gb, 5gb, 1gb, or 30mb..what don’t you understand? If we have unlimited data, pushing us to 5gb and cutting us off is BS..

        • csr specialist

          See shabang you have no ideal about what your talking about.. because the 3,5,7,and up data plans was put in place with the simple choice plans. Cust who had the 2 gig are moved to 3 gig , the 5 gig stays the same and those on the old value plan unlt that didnt have the hotspots included are getting the new unlimited. If your so update about this then how come your not working at tmobile and taking these calls. Simple fact is customer are receiving a far better service for usually only a penny more.

        • Ky

          “Simple fact is customer are receiving a far better service for usually only a penny more.” – Clowns

          You have no idea how many people disagree with you.

        • notmenoti

          I’m one of them. I’m not so stupid that anyone can convince me that 5GB is more data than unlimited.

        • csr specialist

          Unless you was on the value unlt data plan or the simple unlimited data plan you never had truly unlimited…

        • notmenoti

          According to the My T-Mobile website, I certainly did.

    • NardVa

      There are people who have grandfather data plans referred to as T-zones. T-zones is unlimited and unthrottled data. These people are being switched to 30MB data plans which is causing some of the uproar.

      • csr specialist

        T-zones was a old date ftr for the old style hansets like to old nokia flip phones and that was gran fathered 3 or 4 yrs ago when smart phones hit the markets. I have seen a t-zone plan in years and tzones was only 2g service and the 30 mb is 4g and they still get unlt 2g so whats the issue there

        • maciejkoziol

          What about people with BTV data for $5?

        • csr specialist

          That is the 2 gig of data . From what i have seen customer are getting more for the same pricing. I havent had anyone that i have talked to getting less and they werent paying more then a penny more

        • maciejkoziol

          Wrong. It used to be 5 gigs but became truly unlimited several months ago.

        • csr specialist

          You would have been on the loyalty data ftr that was 5 gig of high speed with unlt 2 g … to get it for $5

        • maciejkoziol

          Bridge to value data for $5
          So people should loose it because they are being forced to a different plan?

        • csr specialist

          Simple fact is the plans are the same or better at almost same pricing …

        • Ky

          Right….keep drinking the Coolaid.

          If its same or better…do you think that there would be that many upset customers? Everyone else must crazy except for you.

        • csr specialist

          Havent many upset customers other then the cards dont explain it all. But then again i take the time to listen to my customer then i find the way to help them understand the changes…

        • Ky

          I commend you for listening, but hearing that many customers on upset after they found that their previously unlimited data is now utterly capped, what have you done about it? It’s not difficult to see that there are many customers went from $100 to $160 to keep the same features. Or customers that clearly had “Unlimited” data went down to 30MB or 1GB or 2GB. That’s shady business practice or bad execution. I believe that T-mobile not in anyway a shady company so I think its bad execution. First step in solving a problem is admitting you have a problem. Below you mentioned that there is this magical hotline, then you quickly back peddled away from that. Do actually have any facts to present?

        • maciejkoziol
        • notmenoti

          5GB is better than unlimited, for the same price? I don’t think so.

        • Ky

          Uh…2GB of data? seems like you are making up facts as you go a long??

          https://www.tmonews.com/2012/08/t-mobile-will-introduce-new-unlimited-data-plan-thats-actually-unlimited/

          FACTS!

        • notmenoti

          I got less for the same pricing. 5GB is less than unlimited.

        • Ky

          Many more of us have “Preferred Android Unlimited Data Plan”. What are we supposed to be transferred to? I was offered 1GB of data, that is total BS.

          T-Mobile can’t possibility say that loyal users on this data plan is being sneaky or pulling a fast one here. PAU plans are specifically designed and marketed for Android phones, fairly recently too I might add.

          I think T-mobile is opening itself to another Class action lawsuit if it fails to live up to what it clearly promised in bold print. That is clearly misleading the consumers on data and price.

        • csr specialist

          I would agree with you if your on the loyalty data plan you should at least be given 5 gig because that is where that data ftr was capped and when i am working i’ll pass that on. Again the loyalty rp was only 5 gig high speed not truly unlimited and i have seen customers moved to the 5 gig on those that have been changed.

        • Not so fast…

          Just because you haven’t seen a T-zones plan in years doesn’t mean there aren’t thousands of T-zones subscribers out there. They get full speed unthrottled, uncapped and unlimited internet for under $6 a month. I’m not surprised you haven’t seen them, who would want to give that up to pay $30-$40 for a few GB,s of data. T-zones users also get LTE speeds depending on device. This may have started when Internet on phones was in its infancy but T-mobile allowed it to continue for almost a decade. The fact is that data is now the carriers bread and butter if you will. They see this. Text and voice have or will be transitioned to internet very soon. You will be left with basically a mobile internet plan. Smart T-zone and Total Internet users saw this years ago and positioned themselves to reap these benefits. T-mobile now realizes what these subscribers did and wants to make them pay because they didn’t see the future of Internet connected mobile devices.

        • Ky

          Yup, they are sticking it to those loyal bastards for paying for data services on Edge. Without those edge users paying it forward, you would have never had 3g 4g or lte.

          Btw, back when T-Zone was being promoted, it was clearly promoted as a unlimited internet service. Those dumb phones were “smart” back then. Yes, we have smarter phone, but at no point did T-mobile said the T-zone service was restricted to any specific phone model. I don’t want CRS Specialist to redefine history as he goes along again. It doesn’t matter how T-Mobile “meant” customers should use T-zone for.

        • I repeat

          TZone was mobile web through tmobile portal…. It was not the normal web

        • csr specialist

          T zones was unlimited data but it was unlimited 2g services not 4g so now you can get 1 gig of 4 g and still have unlimited 2g at no charge with the unlimited simple choice plans…

        • csr specialist

          Actuly when the androids first came out t-mobile introduced the new data plans and blackberry data was put out before that. When the g1 was introduced it was put out then that t zones was not for use with the android devices.. so yes t mobile did say that t zones was not for the new smart phones.

        • Aaron C

          So basically, you got to use an unlimited plan that was crafted for the days of flip phones that used little data, and were allowed to keep it far into the era of smart phones and tethering?

          Sounds like you found an awesome loophole for many years and T-Mobile was decent enough to let you hang onto it for far longer than anyone else would have.

        • Not so fast…

          Not at all, I got to use an addition to my plan that included Internet access and a limited amount of texts in the days before texting and Internet usage really caught on. This was all new and was offered to customers as the new next big thing. I just signed up and used the services I was promised. That service was access to the Internet.

          You see, I just signed the contract and used what was promised to me. No different than what is happening with any other plan. People seem to think that there is some sort of loophole here. There was never any loophole, if there was T-mobile would have corrected that years ago. The fact of the matter is data usage and texting became commonplace and the price charged reflected the demand for those features. The lucky few in the beginning benefited from the reduced prices because T-mobile was taking a gamble and wanted to attract customers to a service that was still in its infancy and wasn’t well established. T-zones was never limited to anything, it was access to Internet and contrary to what everyone in the post says it was never limited to a certain speed. It was limited to the speeds of the network. Just like any other Internet acess package after. When edge becomes 3G we see those speeds. When 3G moves to 4g we get that just like everyone else who benefits. The contract stated access to Internet nothing else about speeds. Check your terms and conditions.

        • yaby1979

          Your spelling and grammar are pathetic. You Must work for Turd Mobile!

        • csr specialist

          And you must work for one of those other carriers that are pissed we are taking all your customers.. your worried more about my spelling and grammar then you are about your losing so many customers..

        • yaby1979

          Poor credit prepaid losers. Good riddance. Enjoy that pathetic network.

    • Ky

      On August 21, 2012 tmonews posted an article titled “T-Mobile Will
      Introduce New “Unlimited” Data Plan That’s Actually Unlimited”
      – FACTS!

      There are many T-mobile customers with truly unlimited data plans that are being migrated to capped data plans.

      Clearly you don’t have your facts straight
      and making up stories as you go along. You clearly aren’t familiar with
      T-mobile grandfather plans. Down below you also make up stories about
      this mythical department that would resolve all of the migration issues
      that no one anywhere has heard of.

      • csr specialist

        Do you know what day that was and what was introduced ? Because i remember it was the value plans and it was the first time truly unlimited was introduce and is was 20. Per line any data ftr before that had a 5 gig cap. Again the ppl who’s change will be 1.01 or higher is directed to reps that have been trained to handle those calls there is no secret dept or special number so if you change isn’t more then a 1.01 then your call is handle by reg care reps… just because you dont like the answer its doesn’t mean there not providing you the right info… so keep digging ky.. i have been at tmobile long enough to remember the now granfathered rp including the my faves changes.. as for the loyalty data ftr it was 5 gig then throttle for 20 and it was given to customers to lower the bills when unlimited rate plans was so high… simple fact is tmobile has great prices and the best service in major metro areas and if we didnt we would be losing customers not gaining them .. so for you att, verizon and sprint employee’s on here trying to start shot i got two word for ya. Sore losers

        • RLB63

          You seem to imply you work as a T-Mobile phone rep. Please don’t get to cocky. 2.5 years ago I added a line and the rep said they could get me on a better plan. After the switch I found out it was worse. I had to call in EVERY day for at least 10 days. Each call was over an hour and done days there were more than one call. JUST to get me back to what I had before the rep messed up my account. Found out 5 months later that they had messed up the my faves was messed up on one of the lines. Took the more days at that time to get that fixed back to what it was.

          Every rep said they would fix it that call. Most set up a follow-up phone call and assured me they would call back. Only one or 2 have ever called back in almost 13 years of dealing with them.

          Like I have said multiple times is that if you talk to 5 reps you will get 7 answers and all sure you that the others don’t know what they are talking about. So sorry but I don’t have the greatest respect for the knowledge of the reps.

    • notmenoti

      My data post-migration did NOT match what I had pre-migration. What I understand is that T-Mobile sent me a postcard promising me unlimited everything, but didn’t deliver. I got further with an Account Specialist than I did with a CSR. I had a full understanding (T-Mobile didn’t deliver as promised) of what happened, and wasn’t happy about it. Say what you’ll do, and do what you say. Going from unlimited data to 5GB is getting less in services, not more.

      • Josh

        If they throttled after the 5gb, you are still receiving unlimited data…
        I think Total internet, tzones plan holders actually got lucky for how long TMobile let it slide….
        Mobile web and the internet we use now on phones are totally different in function and nature….

        • notmenoti

          When T-Mobile meant to limit data, it has been specified on the postcard. Mine said unlimited talk, text and 4G LTE data. I was paying $20 per line for PAU, and the limit was taken off last year. My postcard clearly stated that everything was to be unlimited. The 5GB I got was not what the postcard promised.

    • RLB63

      Lol!

      You talk to 5 different reps and you will get 7 different answers. Trust me I know. I have had it happen many times. My friends have had it happen the same. Just this week….

  • csr specialist

    If you are on a simple rp, and you make a call back to the U.S. while on wifi you will be billed 0.00 if you are iternational and you have the international discounted dialing and you are using wifi calling you would be charged the same as if you was calling from the U.S.

    • Shuang Li

      Thanks for replying this. But there are a certain number of people are being billed for using Wifi calling to call foreign number with Statewide international calling plan even when they are located in the United States.

      Here is a link to tmobile website

      https://support.t-mobile.com/thread/82299?start=0&tstart=0

  • JasonInPhoenix

    T-zones was never marketed or labeled as a product for only certain phones anywhere in T-mobiles literature. I remember when it was first introduced. It was sold with key words of “Unlimited Web Browsing” and didn’t specify smart or dumb phone and it kept that product description throughout its lifetime. The reps have been told to repeat that it’s only for dumb phones but there was never anything in T-mobile’s policies that would restrict it to dumb phone status. For argument’s sake let’s say t-zones was restricted,(which it never was, people have always had unlimited data on Tzones). It did not have a 30mg limit. Please show me in your policy where Unlimited T-zones had that cap. I have Preferred Android Unlimited (PAU) data on all lines with a locked-in Bridge to Value price of $5 which is a permanent part of my plan, not a temporary discount. The card did say that they would keep it within one dollar and keep me at the same level of service so everything should be fine.

    • Ky

      Bravo Jason!

      That is exactly the situation! T-zone had always been marketed as unlimited web from the get-go on the print ads. “CSR Specialist” is trying to redefine history by saying its limited to specific phones model, complete BS with no facts to back this up. There has never been any restriction on that service by device model in print.

      Preferred Android Unlimited (PAU) was started in 2012 as I stated below with exact Tmonews publication date. This isn’t some shady feature that we paid for. It was widely marketed, similar to how Simple Plan is being marketed now. It’s a shame that reps these days lack the experience to see this. PAU plans are being migrated to 1GB cap btw.

      • notmenoti

        I had PAU ($20 per line) and was migrated to 5GB per line, despite the website stating that it was unlimited. My migration postcard also stated that I would have unlimited talk, text and 4G LTE data. I didn’t get it. The CSR told me that it was all unlimited, so I got what was promised. When I called in about something else a week later, an Account Specialist verified that, indeed, my migration was handled incorrectly. I went onto the 2 unlimited lines for $100 plan (what I was paying before and after migration anyway).

      • csr specialist

        First of all the only smart phone out when t-zones was out was the blackberry. Basic phones used wap access to view e-mail, sports scores, weather and access wap available sites. If you was using a blackberry in those days you had to have a blackberry data feature to use the structure around the blackberry device and you paid a higher cost.. i have seen the old t-zones plans with the text added but still if you changed your rp after t-zones was gran fathered you should have also been changed to a standard data feature.. I dont remember the nokia 6103 or the motorola razr being advertised as 4g or lte capable. But I do remember them being advertised as edge capable for which t zones was placed on the account. Again it was advertise as unlimited 2g wap service and all data plans give the customer unlt 2g service..

        • lolol

          I vaguely remember having T-Zones on my Tmobile MDA. I recall it being EDGE speeds…

      • Guest

        PAU plans are being migrated to 1GB cap btw.
        —————————–
        Not true. I had PAU, and the postcard said I would have unlimited 4G LTE data. What I got was 5GB, pre-throtte. I ended up switching plans, for the same price, and got unlimited 4G LTE data that way.

    • maciejkoziol

      Yeah I have 3 lines with PAU.
      Did you receive the postcard?

    • Not so fast…

      The fact of the matter is that T-mobile never anticipated how large mobile device Internet usage would get, be it text or data. The smart or fortunate users locked these features in a long time ago with T-zones etc… Now T-mobile wants to make us pay more because they see $$$ in selling data and they know every device needs it.

      This is true, T-zones also included a limited amount of texts as well. Some plans 50 some plans up to 300. I even had a CSR confirm this when T-mobile had the no overages announcement come out. She quickly recanted when I tried to drop my text feature and utilize my T-zones for my texts. :(

      • TylerCameron

        What is T-Zones?

  • Not so fast…

    This is true, T-zones also included a limited amount of texts as well. Some plans 50 some plans up to 300. I even had a CSR confirm this when T-mobile had the no overages announcement come out. She quickly recanted when I tried to drop my text feature and utilize my T-zones for my texts. :(

    The fact of the matter is that T-mobile never anticipated how large mobile device Internet usage would get, be it text or data. The smart or fortunate users locked these features in a long time ago with T-zones etc… Now T-mobile wants to make us pay more because they see $$$ in selling data and they know every device needs it.

    • Same as Above

      TZones was tmobile internet portal aka wap…

  • RememberTotalInternet

    csr specialist says

    “There has never been unlimited tethering. Even the old black berry plan was limited to 5 gig”

    Not true. Back in 2008 when the 2004 T&Cs were in effect, there were no data limits or throttling for high usage. And that was when the Dash 3G was out with its unlimited USB tethering with stock unaltered phone software.

    Unfortunately I did not save any of the old ads about the unlimited nature of TZones and especially Total Internet. Has anyone got any old ads to share?

    • Jaso

      I hate to burst your bubble but Total Internet and TZones were for mobile web aka wap….
      Not the same thing as Unlimited 4g by any meanJust because you were able to tether out the box doesn’t mean that it wasn’t against TOS
      Tethering before being alotted was against the TOS whether it was from 2004 or whenever….

      There has never been unlimited tethering on any us carrier from my knowledge

      • TylerCameron

        There was once a time when Verizon had unlimited LTE tethering for an extra $30

      • Antenna

        Proof? <2008 Total Internet and VPN plans where officially provisioned to allow tethering. T-Zones never stated tethering, but did allow unlimited data transfer. T-mobile just counted on most people dumping these plans to upgrade to android. Those of us who paid full price and got non-branded AWS phones where allowed unlimited data access. Fair and square

    • Rod

      AFAIK Tethering and excessive/abusive data usage has always been against Tmobile’s TOS, but it was always just loosely enforced. Even when the TOS didn’t specifically mention Tethering it always said something to the effect of “unlimited on-device Web usage”. The throttling is new; Tzones data plans were designed for gprs/edge pretty hard to use 5gb on edge.

  • Antenna

    Everyone complaining about T-Zones; don’t be jealous. We’ve had that feauter on our accounts since 2008. We’ve stuck through with T-mobile past myfaves, android, 2011 At&t buyout, and lack of an iphone for years. We’ve saved T-mobile hundereds by foregoing subsidy upgrades, years before Legere introduced Simple Choice and no contracts.

    If T-mobile is serious about migrating, both T-Zones and PAU BTV, they need to make a $5 unlimited plan to keep us happy. We have been loyal, we should be treated fairly, period

  • Antenna

    Legere; Cam, David Beren, Catherine Zeta Jones, jet1000 and his higher up pals, and whoever else reads this; if you are serious about moving us off our legacy plans, introduce a unlimited LTE Simple Choice $5 data plan, then you can easily move us off our legacy plans, as it will be compatible to the price tiers we pay now. We’ve been with you since <2008, please treat your loyal customers fair.

    • rob

      you and your comment are a joke. why don’t you just ask for free service for life. with a $5 unlimited mobile won’t make any money.

    • yankeesusa

      Things change, prices go up. At least they are trying to match current plans to a certain extent. Tell that to all the Sprint Sero customers who have to pay an extra $20 to keep sero and add any newer smartphones. that plan went from $30 to $50 and the customers who had it couldn’t do a thing about it.

  • UtahUtes

    Give them their $5 unlimited plan for 2G/3G but bait them for simple choice with 4G/LTE–and make sure its the first 3G, not the faster HSPA+

    • ricon

      Yea Give them 2G unlimited That was Tzones was for. They will get exactly servuce they are paying for.

    • RLB63

      My plan says unlimited high speed. The card says we get what we have for no more than $1 more. You can cry all you want but they made a promise to their loyal customers. If they break a promise they made in the last month to us then they can just as well lie and break promises to you…..

  • nellville

    You were with voicestream once eh? Well thousands were also with voicestream then. Many have departed.
    As for me, I have been with T-mobile since Voicestream. I should pay for building the network? Pff! T-mobile built the current network that you are using on the money that the loyal customers like myself who have been paying over 13+ years. ATT and Verizon value their own loyal customers who have been with them as long by honoring their grandfathered plans and service. Likewise I want to see T-mobile honor grandfathered data plans such as T-zones or Preferred Android and consider them as LTE unlimited.

    If not I will start searching for plans from Verizon or AT&T and start from scratch. At least I’d feel confident with them knowing they respect their own loyal customers who have been with them 10+ years.

    • guess

      Verizon sure did take care of their loyal customers, they told them if you have unlimited data its not unlimited anymore lol

      • Romdude

        And AT&T throttles all unlimited data customers as soon as they hit 10GB. The only truly unlimited of the 4 like tmobile is sprint and their 4g is like 3g in my area, it’s painful.

        • yankeesusa

          I heard it was actually 5gb. My friend with att has had really low speeds lately after he hits 5gb.

        • Romdude

          Really, 5gb, ouch. Thanks for the update.

        • yankeesusa

          I found this esupport article from att: http://www.att.com/esupport/article.jsp?sid=KB410284&cv=820#fbid=QSsQy2p9zgL

          it states to avoid going over 3gb of data in a billing cycle. I really hope it’s 5gb and not 3gb.

    • ricon

      Go for it. I want to see it.

    • yankeesusa

      Yes, customers should pay for the network they are using. Yes, maybe not in crazy proportions but I guarantee that much of the money that is paid is used to maintain and grow the network. This is the reason why verizon charges so much and why they have the best coverage of all the networks. Don’t like it well that is definitely your choice and you can choose to go anywhere else.
      How do verizon and att treat their customers loyalty? They got rid of unlimited, they charge an arm and a leg for their services depending on the plan you have and they charge you for things like tethering and visual voicemail. By all means, if that’s what you like a company to act towards their users then by all means switch.

  • nellville

    How was having the t-zones considered lucky when we had to pay full sticker price for the phones when others got heavy discounts and subsidies?

  • Taz

    Thanks for the update. I happen to have Tzones on my primary line and BTV unlimited Android Internet on 2 other lines, no data on 1 line.
    So I have everything in the mix …smiles. Wonder what I will get. Times like this you get to find out about the core of the company you are dealing with and how far they would go to serve their old customers. Sounds like tmobile might do the right thing , lets wait and watch.

    • schweddyballs

      Does tzones even work anymore? Lol old school

  • coop5454

    Lots of pettiness from entitled legacy customers. I’ve been with Tmobile for ten years and they have bent over backwards for me. They have a business to run. Keeping around old plans makes more work and bloat to keep track of. It seems like a wise business decision to me to end keeping track of it all.

    • Stone Cold

      I am in the same boat. My needs as well as my family needs have changed a lot during the last decade. And T-Mobile has always put thier best foot forward in resolving any issues.

  • csr specialist

    This is a question and answer about t-zones.

    What are T-Mobile T-Zones?

    T-Zones is an area for T-Mobile customers to access ringtones, wallpapers, games and the like. You can also view your plan, balance and other account information. If you pay a fee, you can get a limited access to the internet through T-Zones, without paying extra. Their weather reports, lottery results, etc. for instance. It is about $5 a month, though, and for $5.99 you can get unlimited access to the internet so I would recommend that rather than the basic T-Zones. What I do NOT recommend is getting online while driving. My vehicle and family could be in your path. T-Zones does not cost you anything unless you download something. If you purchase something, it will cost. If you access the internet, you will have limited usage if you subscribe to T-Zones only or unlimited usage if you subscribe to T-Mobile Web. I am not sure how/what WiFi would work with it,
    https://answers.yahoo.com/question/index?qid=20081108163858AAJnUAK

    To add t-zones was during the time of 2g capable handset. Once the handset moved from phone first handsets to the now smarts phones that use 3g and 4g t-zones was gran fathered and web 2 go was introduced for users of smart phones. Which was 24.99 or 34.99 per line per month for unlimited web and 400 or unlimited text. This was later changed to the 2 gig data and the unlt data for the value rate plans. The current data plans are the simple plans and give you unlimited data access on the 2g network with the option for limited or unlimited high speed web 4g/lte access.

  • Fernando Vallejo Jr

    Legacy tmo customers would leave if they can’t keep their plan or get a free phone. Where as in most situations they’re going to be paying a lot more else where. Go figure.

    • JasonInPhoenix

      Hey there Mr 2012. NEWS FLASH! : Tmo stopped subsidizing free phones in 2013 but legacy customers were still paying the higher monthly subsidized prices without getting free phones therefore the BTV discount. Where do you see someone asking for a free phone? Chill out dude and stop the hyperbole.

      • Fernando Vallejo Jr

        The only reason it was brought was the same people complaining about their grandfathered plans disappearing are like the same people that expect a free phone every 2 years. How is a company going to grow with these stubborn customers by all means, go elsewhere and bark up at a taller pole

        • RLB63

          I agree. We want the company to grow and expand. We should raise your rates by$100 a month to grow the network. Lol

        • Fernando Vallejo Jr

          And you got to keep in mind that pricing wasn’t set to last decade or two. Your welcome to switch to a different carrier and pay the same or more

        • RLB63

          Again you are repeating what do many that are jealous have already said. So I will repeat myself.

          They created a NEW contract of sorts when they sent out the postcards THIS month (Dec 2014) stating that we will not lose anything and will only pay up to $1 more. If you haven’t been a customer with them for a long time I am sorry you can’t get in on the deals. I will hold them to their new promise. Without customers like us that stuck with T-Mobile through the lean years there wouldn’t be a company for you to use…

        • Fernando Vallejo Jr

          Yet, there you also go again with the devalued statement. I feel like I have to repeat what I said. Tmobile doesn’t owe you nothing just the service they provide you, you full filled the contract, end of story. It’s your privilege as a customer and their business image if they decided to have you on that grandfathered plan. Please if your the lucky customers and to all those that are able to keep their existing plans, great! Good for you!

        • JumpShip

          Privilege to be a customer? You make it sound like I am being invited to buy a limited edition 458 Ferrari or the next f60 whenever they release it.

          Listen, this is merely a product and service. You burn your loyal customers, then you burn up good will. Plain and simple, unlike their current migration strategy.

          I like tmo’s service. I actually get better service in my house with tmo then verizon. But they burned up all my good will toward them when they upped the price of my phone and plan to the point where I can get cheaper monthly bills at verizon.

          I go to where I get a better perceived value. It’s tmo’s fault for losing a 7 year loyal customer who never missed a payment.

        • RLB63

          So you are just going to ignore the “new contract” they made to us less than 1 month ago. You can keep spouting your non sense but you look foolish when you ignore the main issue and argue what isn’t what we are upset about.

          So unless you have any comments about that please just don’t keep looking foolish.

      • yankeesusa

        The phones were never really free and those free phones people talk about are crappy phones that aren’t even worth it to have even if they were free.

        • RLB63

          Obviously, you weren’t a very smart shopper if you couldn’t get a good deal on a phone. On black Friday stores usually offer the top of the line Samsung galaxy s series for about 1 dollar. I bought the s3 when top of the line for $1.05 tax included. Stores offered the s5 for other carriers this year for same price. So if you pay $25 for your s5 a month at T-Mobile for 5 lines you are paying an extra $125 a month. That is a Lot that you can add to another carrier to make up for the cheaper plans…

        • yankeesusa

          Obviously I don’t buy a phone that’s 2 years old. I get all my phones up front and get them through other means. Of course I got phones for a discount back when I had sprint. But Ive had tmobile since last november and have paid full price for all my phones. I usually get my phone on swappa. But yea, you know exactly who is a smart shopper and who isn’t. Thanks

        • RLB63

          Not only are you a smart shopper you aren’t a very good reader either.lol

          I started I bought the s3 when it was top of the line phone. Meaning that the s4 had NOT been released. It was not 2 years old.

        • yankeesusa

          I’m glad you got such a great deal. I’m sorry I couldn’t read better. I’ll do it on my computer next time instead of my phone.

    • gmo8492

      Verizon and At&t customers who still have unlimited data /legacy plans are in the same boat. At least in this case people can have an open discussion with T-mobile instead of being tricked into giving up their plan.

  • Executive Resolutions

    For those on T-Zones and Preferred Phone 1st Web : This plan was marketed as UNLIMITED Web BROWSING, not UNLIMITED Web STREAMING. There is a difference and that is why T-Zones/PPF is being replaced with the 30MB High-Speed data option.

    For those with Preferred Android/SmartPhone/Blackberry Plans WITH or WITHOUT Bridge to Value discount : These plans once had a 5GB, unadvertised, throttle, however, due to the system upgrades over the past year and the elimination of overages, the system treated these plans as truly unlimited 4G LTE plans. This is where our execution in transitioning customers onto Select Choice has gone drastically wrong. Bridge to Value was not intended to be a permanent discount on anyone’s account; it was meant to transition the account over to Value Plans (now Simple Choice ) until all lines were 18+ months from the last device subsidy. All customers who had Preferred Smartphone, Android, or Blackberry plans need to request to get the “Unlimited Nationwide 4G” plan that includes 3GB of Smartphone Mobile Hotspot Service for $20 per month per line (Preferred Android/Smartphone /Blackberry were all $20 per month before BTV discount). Unfortunately, due to the system upgrades and updates, these preferred plans have been unmetered, even though they were technically 5GB high-speed plans. Be grateful (and not too bitter) that T-Mobile will not create a $5 unlimited LTE plan. BTV was never meant to be a permanent discount; now that consumer rate plans are all no contract, BTV has no purpose (almost all accounts with BTV discounts should be over 18+ months since the last device subsidy).

    For those with Total Internet Plans : Yes, these plans included tethering and were meant for Smartphones/Laptop Sticks. However, T-Mobile has always had an excessive use clause in all TOS documents. 5GB was the loose amount that was considered excessive and T-Mobile should have throttled use above 5GB. Yes, T-Mobile was very lenient in throttling customers and the abuse of these plans. Again, be grateful (and not too pissed) that you received unmetered usage for all these years. To keep the same level of service today with this plan, request the “Unlimited Nationwide 4G + 5GB of Smartphone Mobile Hotspot Service” and request that you have a $10 Loyalty Discount applied to the account. The Loyalty discounts expire after 6 months, however, you can always request them every 6 months, especially if you have these ancient features.

    This is my advice and best courses of action. From someone in Executive Resolutions Department.

    • ricon

      I agreed. If somebody dont like it let them go to Verizon Att or Sprint. Other providers will get them Unlimited LTE ;)

      • Romdude

        They can also pay unlimited for that unlimited LTE.

    • JasonInPhoenix

      Unlimited Web Browsing should mean unlimited, no caps or speed limits. Unlimited = unlimited, period. Placing a restriction or governor on it would make it “limited”. No such asterisk exist with T-zones. Redirecting our attention into semantics and hair-splitting won’t change that fact. Phone First data and Web2go are two different data products that were introduced after T-zones and are not related.

      • Executive Resolutions

        Yes, T-Zones allowed WAP Access (and then unrestricted port access after Web2Go was introduced) and Phone First Web/Web2Go allowed unlimited Web browsing. However, T-Mobile has always had an excessive use clause in the TOS. Phone First Web was throttled when usage exceeded 5GB of data (on a “non-smartphone”) and T-Zones, at launch, was restricted to certain sites/port access. As the internet got more involved and data rich, those restrictions were lifted. T-Zones and Preferred Phone First Web were restricted to certain T-Mobile phones, mostly being non-smartphone (however, certain OS, such as Symbian, iPhones, and Windows phones were unblocked due to the resources it would cost to block these devices). However, you know, as well as me, that T-Zones and Preferred Phone First Web were never intended for use with smartphones, even though it was unchecked for many years.

        That is why I lumped T-Zones and Phone First Web into the same group because they were both intended for Basic Web browsing. And the 30MB high-speed data plan matches what T-Zones and Phone First Web were designed to do for your phone, basic Web functions.

        • JasonInPhoenix

          Here’s the thing. John Legere tweeted back on 02/26/2014 that migrations would be voluntary. ( I sent a screenshot of the tweet to Cam today if you’re interested). Legere has been very tight-lipped about it since then refusing to answer any questions. This type of silence and discrepancies in its execution leads me to believe that the reasons for the migrations are not what we’ve been told. Streamlining customer service seems like a noble cause but I strongly suspect you might have some other ulterior motives unbeknownst to all except for people in your department. When a company is less than transparent then FUD rises to the surface. This is why I question your motives. I think you’re main objective is to raise the price for all legacy customers and from your first post I am not far off.

        • RLB63

          I doubt the person is a T-Mobile employee. If so i know my contract has things he doesn’t know about do very uniformed.

        • Cam Bunton

          While this commenter may work for T-Mobile, they aren’t in the Executive Customer Relations team as they claim to be.

      • philyew

        I had T-Zones on a couple of lines and traded it for other benefits over the years. T-Zones was unquestionably introduced for the 2G market. It hung around for 6 months after TM launched its first 3G market in May 2008, but was replaced by web2go in November of that year, roughly coinciding with the launch of the HSDPA-capable G1, the first Android device.

        It follows, therefore, that the only legacy customers who can have any serious expectations of ongoing 3G service (i.e. better than throttled 4G) are those people who signed up for T-Zones in the period between May and November 2008.

        That expectation also should be moderated, however. TM said in September 2008 about the status of their 3G footprint “T-Mobile’s UMTS/HSDPA high-speed data network is currently available across 13 major metropolitan markets: Austin, Baltimore, Boston, Dallas, Houston, Las Vegas, Miami, Minneapolis, New York (including northern New Jersey and Long Island), Phoenix, Portland, San Antonio and San Diego. The company plans to expand its service by mid-October to additional markets, including Atlanta, Chicago, Los Angeles, Orlando, Philadelphia, Sacramento, San Francisco and Seattle.” It could, therefore, be argued that anyone outside of those markets in 2008 should have no expectations of having more than 2G from their T-Zones service, even if they signed up after May 2008.

        The fact that T-Zones subscribers continued to get incremental improvements right the way through to LTE service has nothing to do with loyalty, and everything to do with good fortune. Showing recognition for subscriber loyalty shouldn’t involve taking a loss on service provision.

    • no2apple

      I have 5 Line with BTV and PAU totaling around $70… Im not fighting with tmobile unless they don’t give me $20 Unlimited Nationwide 4G + 5GB of Smartphone Mobile Hotspot Service” or the Unlimited Nationwide 4G” plan that includes 3GB of Smartphone Mobile Hotspot Service”..

      What you say makes sense.. People shouldnt expect $5 Unlimited data from t-mobile. Thats is abusing the system and a company which has been taking care of their customers. verison and AT&T would never give anything like this..

      • notmenoti

        You may have to fight with them over the data, I did. I had PAU at $20 per line, and it had been unlimited since last May. The postcard I got said we would get unlimited nationwide 4G LTE data. Instead, I was migrated to a 5GB plan on both lines. When I called about it, I was told that was unlimited, and what I was getting. A week later, I called for another reason, and the Account specialist said that my migration was handled incorrectly. Odd how the first and second CSRs didn’t see that. I ended up taking the new 2 lines of unlimited everything for $100–the same price I paid pre-migration.

        • no2apple

          Well, there is no plan in their system that they can give me.. Apart from those loyalty credit. They will have to give me $50+ credit and all that hassle..So I going to see what happens.

    • RLB63

      Sorry but I have 10 months left on my contract.
      I also have screen prints that show I have unlimited high speed. Which is what I was told.

      Obviously you don’t have a clue. I hope you don’t work for T-Mobile. Unfortunately, a lot of T-Mobile employees don’t have a clue on what T-Mobile plans exist.

      • philyew

        Curious to know how you still have 10 months left on your contract when TM announced the end of contracts in March 2013…? That would suggest that you re-upped for a contract in September-October 2013…

        • RLB63

          Yep. Oct 30 2013 I got 2 phones under contract. T-Mobile stopped offering phones at their stores. HOWEVER, second party stores like Costco were still selling phones under contacts until 10/31/13.

        • philyew

          Check out the terms of your contract then. The old contracts had a clause which allowed you to leave without penalty, if they made a change which left you materially disadvantaged.

        • RLB63

          Dah. NO ONE is debating that! You guys are like a dog that is trying to catch it’s tail.

          They created a new contract of sorts when they sent out a post card staying we wouldn’t lose what we currently have by getting moved into the newer plans and only pay up to $1 more. Very cut and dried. I haven’t had t-zones in years. My plan is unlimited high speed internet.

        • philyew

          Sorry, not chasing anything. I simply inferred from your comment about still being under contract that you felt trapped in a deteriorating situation. I certainly didn’t conclude you were using T-Zones and was only suggesting a route out.

        • notmenoti

          T-Mobile officially ended all contracts 11/1/13. I got a contract on 10/8/13, via Walmart.

  • SolarLeoX

    OmniPoint -> VoiceStream -> T-Mobile…. I’ve had the same number and provider since Sept 1999

  • ricon

    People with T-zones should understand that it was unlimited 2G. After migration you will get unlimited 2G.
    You guys were lucky to get 4G with T-zones for that long. Tmobile should have changed it long time ago.
    But as I said you guys can always change provider, Tmobile doesnt have contract anymore so you are free to go.

  • no2apple

    CAM, your post is misleading. People ARE losing data. I dont think you can make an official stament on behalf of t-mobile… Unless you are John Legere..

    • Stone Cold

      He said A. His sources say people should be losing data. B. He is still waiting on something official from T-Mobile and if he gets something he will put it out.

    • yankeesusa

      You should re read the article. He states that this is from “his sources” and is waiting on official word from T-mobile. So….

  • Romdude

    I’ve been with t-mobile since voicestream and have had those plans as well, I had my favs and t-zones and yes you got unlimited web but based on a feature phone. At the speeds then it was mostly gprs or 2g max. Why do people think they will get a free meal when the download speeds are now hitting over 70+ mbps? I’m paying for unlimited high speed internet because I believe it is worth it. Even with no data on simple choice, you still get 1GB of high speed internet then 2g unlimited. They do have a prepaid $30 plan that has 100 min of talk and unlimited data and text. With unlimited data, you can use wifi calling to call when you have hit your 100 min talk limit. Here is a link on how to do that where a person was asking tmobile about the plan. https://support.t-mobile.com/thread/69201 As for those wanting unlimited everything for $5, go ahead and look elsewhere if you can find someone to give you that, good luck with that, that’s just impossible since I’m sure you want better coverage too and t-mobile has to buy more spectrum. It certainly isn’t a charity.

  • 1ceTr0n

    How the fark is 30meg even usuable?!

    • brybry

      it’s not. it’s just like how they said you can keep corporate discounts. T-mobile went away with corporate discounts with a lot of the businesses from what I understand, and with them ending their relationship you lose that discount.

      So how is Legere going to say you can keep your discounts, when it comes to renew you can’t confirm anymore since there is no longer an agreement in place.

    • Apples2Apples

      Based on what Cam wrote above, I would interpret that those who are moving to 30MB are probably getting this as a freebie and don’t currently have data plans. As it suggests “(or) your current data allotment”. If my assessment is correct, than 30MB of 4G LTE which probably then becomes 2G, is still quite a lot of data for those who are not heavy users.

      • brybry

        But they give 1gb standard on all their simple choice plans. I don’t get the 30mb part.
        The issue for me was that:

        1. I was switched to Simple Choice without my authorization several days later after I took part in Summer Loyalty when I reached out to them via Twitter even though when I took part in the summer loyalty program, customer loyalty said I can keep it.

        2. I had BTV with 5gb on 5 of my lines and I lost it on all of my lines and am stuck with 2.5gb promo for 2015. Then it drops down to 1gb.

  • WhichWayIsDown

    I am really surprised how nasty these customers are. I am really trying to find sympathy, but I have to admit, I got nothing.

    • no2apple

      What you say makes sense but Nobody gives a damn about what you say or what you feel bcoz you are not John Legere…

      Not even Cam for that matter. So you can take a hike.. LOL

  • JaonInPhoenix

    Hey Cam. Is the poster “Executive Resolutions” a genuine T-mobile employee speaking in an official capacity on behalf of the company? It’s difficult to differentiate sometimes on these comment pages. Your new article today states that we won’t be losing any data allowances but the poster is saying something completely different. Who to believe?

    • Executive Resolutions

      Yes, I work for T-Mobile and I’m giving you the information I’m given when I transition customers to Select Choice. I understand that grandfathered customers feel like they are being jipped, however :

      Bridge to Value was never meant to be a permanent discount on the account. It was a discount to allow customers out of contract to get a discount until everyone on the account was 18+ months from the last device subsidy. Now that almost all customers are out of contract, these customers will be moved to Select Choice to match their grandfathered plan price point with all the benefits of Simple Choice.

      Preferred Web was 5GB high-speed then throttled. It has been unlimited for the past year because of our system updates to eliminate overages. 5GB throttle comes from internal memos concerning the plan at launch as well as TOS. These customers will be offered $20 Unlimited Nationwide 4G with 3GB Hotspot. You gain Hotspot functionality (officially) and Unlimited data (Preferred Web had a 5GB soft cap).

      T-Zones and Web2Go : Both of these plans were meant for basic phones and is why customers who have these plans will get the 30MB Data Feature. You gain Hotspot functionality (officially) and the ability to use any phone, including smartphones, since these plans were meant for basic phones.

      I promise you, every single customer will be moved to Select Choice, Simple Starter, or Simple Choice. I want to remain anonymous because I value my job and I would loose it if I disclosed my identity. I am trying to enlighten everyone on our motive so that you, T-Mobile fans, can underhand the logic behind this migration. Take what I have to say or leave it…

      • BlueZephyr

        One must ask why T-mobile eliminated overages, only to turn around and “force” everyone on the same type of plans.

        $20 is the price of Total Internet, Preferred android, etc. These plans included a subsidized upgrade prior to Simple Choice in 2013. So in essence, forcing us onto $20 unlimited plans *without* a subsidy is saving us money how? We are actually pay $20-$30 more, PER LINE, since we are paying installments ontop of our lost subsidy.

        • JasonInPhoenix

          Agreed. These latest actions by T-mobile make the elimination of overages look like it was just a gimmick and cast suspicion on all things related to Uncarrier. Legere is constantly saying that Uncarrier ideas are born from “loyal customers” and that he “really has no ideas of his his own”. Well, I don’t remember anyone tweeting him that we need to be force-migrated to make it easier to train his CSR’s. This in fact is creating the exact opposite effect by screwing over his most loyal customers who’ve been with the company the longest.@Executive Resolutions: I take everything I see on the internet with grain of salt.It sounds like you are in a department that deals directly with the public and implements policy from higher ups and perhaps not part of the exec team who makes the decisions. You seem to have a lot of knowledge on the subject. I also read Cam’s statements that I will not be losing data. I have Preferred Android Unlimited with Bridge to Value on all lines and I choose to believe Cam and fully expect to pay the same price within a dollar for the exact same data allotment after migration. If the price on those data lines rises by $15 per line and the allotment of data is reduced to 5GB then I’ll be moving all my lines to Cricket. I don’t need Hotspot or overseas roaming. I was told that I could keep BTV on my account for as long as I stay with Tmobile. I encourage everyone else here to consider switching carriers if T-mobile follows through with this betrayal. Thank you again Cam for bringing this to the attention of T-mobile. It’s the first feedback we’ve received since getting the cold shoulder and silent treatment from the company since February 2014.

        • no2apple

          So you need company to move to Cricket…Why dont you just do it instead of crying and not doing it..

        • Executive Resolutions

          I agree with you that the $20 Preferred Plans included a device subsidy; however, Simple Choice includes more than our legacy plans. No overages. No surprises. However, device subsidies are gone for good, and value is in the eye of the beholder anyway. If you believe you can get a better deal elsewhere, I suggest you look for alternatives.

          A $5, unmetered, unlimited data plan is not sustainable. That is the reality and unfortunately the loop hole will be closed.

        • JumpShip

          I agree with Executive Resolutions.

          I get a better value at verizon. They have overages with data, but they give me a subsidized phone and a lower monthly bill. I value this infinitely more than whatever tmo offers. And it is easy not to go over my data allotment. What a shame. I am a 7+ year loyal customer gone.

        • Pd

          Verizon, At&T, and Sprint didn’t take device subsidies away from every single one of there costumers.
          Yes, only t-mobile did.
          How is it that only t-mobile can’t possible afford to give some of their costumers discounts in lieu of subsides??

      • maciejkoziol

        When I got bridge to value on my lines I was told that as long as I don’t upgrade my devices I can keep myBTV. I didn’t upgrade my devices, so why should I loose it?
        I

        • Executive Resolutions

          Bridge to Value was offered to customers on Legacy Family plans who were out of contract 18+ months since the last device subsidy. However, at least one line had to be in contract (0-17 months since the last device subsidy) to take advantage of Bridge to Value. Bridge to Value was not meant to be a permanent discount on the account; it helped the lines who did not get a device subsidy save money until they would be Bridged to a comparable Value Plan (now Simple Choice). Now that almost all consumer customers have been out of contract, these customers will be Bridged to Select Choice.

          All Preferred Web plans were $20 per month per line with a $15 Bridge to Value Discount; discounts are not permanent or included with any plan. Discounts can be removed, at anytime, and Bridge to Value helped customers save money until the move/bridge to Value Plans (Simple Choice).

      • no2apple

        What you say makes absolutely sense..

      • rick

        I have not received the letter yet, I have

        4 Lines @ 39.99 plus 2x $5 AAL
        2 lines with $5 Unlimited Smart Web
        1 Line with $6 T-Zones

        Based on what you said, the 2 lines with Unlimited Smart Web will be migrated to the $20 Unlimited Plan and T-Zones will be migrated to 30MB plan.

        Would Loyalty supervisor able my T-Zones to the $20 plan and my 2 Lines Unlimited Smart Web to $10 3GB plan instead?

      • notmenoti

        Unfortunately, what T-Mobile offers on the postcards isn’t what all of us are getting. I had the Preferred Android Unlimited for $20 per line. My postcard said I would receive unlimited 4G LTE data. I was given 5GB for the same $20 per line. I wouldn’t have had an issue with T-Mobile if they had lived up to the promise on the postcard. Say what you’ll do, and do what you say.

    • Cam Bunton

      He may work for T-Mobile, I’m not sure, but I’ve been assured that he is not a member of the executive team.

  • dayaram

    Someone give this guy a medal!!

    • Romdude

      Thank you, it’s about time!!!

  • Guest

    With simple choice plans this is the feature as I understand.

    Wifi calling from USA or traveling and calling to international numbers are still charged as normal. Unless you have ITT OR IDC features.
    Now wifi calls from overseas back to USA are free.
    Hope this helps!

  • JasonInPhoenix

    These latest actions by T-mobile make the elimination of overages look like it was just a gimmick and cast suspicion on all things related to Uncarrier. Legere is constantly saying that Uncarrier ideas are born from “loyal customers” and that he “really has no ideas of his his own”. Well, I don’t remember anyone tweeting him that we need to be force-migrated to make it easier to train his CSR’s. This in fact is creating the exact opposite effect by screwing over his most loyal customers who’ve been with the company the longest.@Executive Resolutions: I take everything I see on the internet with grain of salt.It sounds like you are in a department that deals directly with the public and implements policy from higher ups and perhaps not part of the exec team who makes the decisions. You seem to have a lot of knowledge on the subject. I also read Cam’s statements that I will not be losing data. I have Preferred Android Unlimited with Bridge to Value on all lines and I choose to believe Cam and fully expect to pay the same price within a dollar for the exact same data allotment after migration. If the price on those data lines rises by $15 per line and the allotment of data is reduced to 5GB then I’ll be moving all my lines to Cricket. I don’t need Hotspot or overseas roaming. I was told that I could keep BTV on my account for as long as I stay with Tmobile. I encourage everyone else here to consider switching carriers if T-mobile follows through with this betrayal. Thank you again Cam for bringing this to the attention of T-mobile. It’s the first feedback we’ve received since getting the cold shoulder and silent treatment from the company since February 2014

    • WindDancer

      You are so right! Uncarrier is supposed to be about “eliminating pain points” but forced-migration is actually creating them.

    • maciejkoziol

      Very well said

  • no2apple

    Executive Resolutions. How will they ever try to convert me to a comparable plan ??

    Current plan is FT 500. 39.99 + 5 lines of BTV data. $5 AAL.
    Total cost is 39.99+5+5+10+10+10=70……. Comparable is more than $165.. I was told my plan is not flagged yet…

    • Executive Resolutions

      To anyone who currently has BTV on these legacy family plans : Pref 600NW, FT1000, FT500 – You will, eventually, be moved to Select Choice for $50 for two lines. Each additional line will be $5, up to 5 lines (this may change to 10 lines like Simple Choice in the future).

      For data (if you want to pay less), you can have the free 30MB high-speed data plan added to each line that includes unlimited music streaming. If you want to pay more (because the Bridge to Value discount does not carry over to any current offerings), you can have the $20 unlimited nationwide 4g (with 3GB Hotspot) added to each of the lines, the same cost as the $20 Preferred Plans (before the Bridge to Value discount).

      Please understand that Bridge to Value was a discount on a plan, not included with any plan. Discounts can be removed, at anytime, however, Loyalty/Retentions can add account level discounts that expire every 6 months.

      Again, if you feel you can find a better deal elsewhere, I suggest you look for alternatives. A $5, unmetered, unlimited data plan is not sustainable and the loop hole will be closed.

      This is not meant to be taken sarcastically or mean; I am just trying to give you the facts that all plans will be migrated, no later than the end of Q2 2015.

      • brybry

        With the Select Choice do you still get all the features as the Simple Choice? (international family talk add on) ?

        • Executive Resolutions

          Yes, Select Choice includes all the features of Simple Choice (international benefits, music freedom, and all the currently offered Simple Choice add-ons).

          Select Choice is a new offering for loyal customers to pay less for the same features as Simple Choice.

        • brybry

          I had Family Time 700 with 5 lines all with 5gb Preferred Android Web with BTV. But was moved over to Simple Choice without my consent via I believe the twitter reps several days after I took part in the Summer Loyalty Program with Customer Loyalty, when they told me I can keep my old plan.

          Would I be able to go back to Select Choice? and what are the data options that are available?
          Besides the $20 unlimited data? (also is this no cap?)

        • Executive Resolutions

          I would call 611, at the prompt say “Cancel Service.” When you get on the line with an Account Specialist/Loyalty, ask them to place you on Select Choice for $50 with $5AAL because you are a long time customer who was moved to Simple Choice from a Legacy rate plan. If they refuse (and be nice to the rep.. that helps), ask to speak to a Loyalty Supervisor. As long as you had a Legacy Rate plan, I see no reason why you cannot be placed onto Select Choice.

        • brybry

          Hm.. I’ll give that a shot.
          What were the data packages available for the Select Choice ?

        • Executive Resolutions

          Select Choice has all the same paid data features as Simple Choice. For each line, you can add the free 30MB high-speed data plan, $10 3GB high-speed plan with Data Stash, $20 Unlimited Nationwide 4G + 3GB SMHS, and all the current Simple Choice add-on data options. Only supervisors are allowed to add the unlimited data feature for $20 a month because it is grandfathered. If you want that plan, state that you once had a Preferred Data plan for $20 and would like the unlimited offering added because of the hassle in your rate plan migration.

        • brybry

          Ah so Select Choice does not have the base 1gb included like the simple choice.

        • Executive Resolutions

          Correct. Only paid data features are the same on both Select Choice and Simple Choice.

        • brybry

          gotcha~ thanks~ i’ll weigh my options and decide what to do. appreciate the response.

        • maciejkoziol

          Wow, what a way to treat a loyal customer. This proves that the whole force migration process was handle very poorly.

      • no2apple

        OK got it. I was just hoarding lines bcoz they were dman low cost.. Will just keep 4 lines and get 2X$20 and 1X$10 data plan.. I do want Intl roaming and 20c/min and all the goodies that come with Simple choice..
        Infact I even have a $10 5GB tablet data match eventhough Im not on simple choice which is great…

        My base cost will increase but Im not forgetting all the $$ I saved over 14 years and the fact that t-mobile never let me down whever I had a issue…

        Have 2 questions.

        1. When will tablet data match end
        2. Whay didnt they build a base plan with 1GB data included instead of 30mb…. It would have taken care of alot of disgruntled customers..

        • Executive Resolutions

          Good questions.

          1. Tablet Data Match has no current end date. It may become grandfathered and I hope it does.

          2. I wish Select Choice included the same 1GB free data feature, however, if we made this change, we would be in the same boat as we are with these legacy plan migration issues. Select Choice is for those customers who want all the main benefits of Simple Choice, except all the data options. Select Choice gives you a discount on plan pricing with less included free data. However, you can add the same data paid features as Simple Choice.

        • JasonInPhoenix

          Sorry but that totally contradicts what the post cards say and TMobile’s official stance that we will keep the same level of service and the price will remain within one dollar. That is the essence of the promise of the migration but you are contradicting that. I understand your reasoning but I will wait for an official announcement or for Cam to chime in. He’s said he would let us know when he hear’s something “official”. Increasing the price of Preferred Android Unlimited with BTV to the $20 or $30 rate is not in line with the migration promise.

        • Executive Resolutions

          Preferred Web for $20 is the price of that data plan. How is paying $20 for Unlimited Nationwide 4G (and 3GB of official tethering) any different than paying $20 for Preferred Web that only included 5GB of high-speed usage with no tethering? You actually gain unlimited data usage and official tethering ability.

          I am sorry our system allowed Preferred Web customers to gain unmetered usage over the past year due to our system updates and upgrades. I am sorry that Bridge to Value was a discount program created to help save family plan customers some money until all lines on the account were 18+ months out of contract.

          Bridge to Value is not a rate plan; it is a discount program. Even with your Bridge to Value discount, the SOC on the account for the data feature displays Preferred Web as a $20 feature add-on to that line of service with a Bridge to Value discount of $15 for the data feature for that line.

          You will be paying the same amount for the same feature, $20, except now, the Bridge to Value discount will be gone. Again, you can always request to have a loyalty discount added to your plan for a 6 month period. You can request a discount every 6 months.

        • Ky

          Thank you for this clarity. I think you give an honest good faith explanation.

          What is truly confusing for all of us legacy customers is the promise of keeping plan costs & features the same. Your explanation is very rational and clear but it contradicts the promises on the post card.

          _______________________________________________

          By your explanation, T-mobile has no intention of allowing grandfathered customers to keep their current data allowance or prices. It is a take or leave it situation.
          _______________________________________________

          This is a reasonable decision for a company to make, but when the postcard promise the world only to charge the customer a different price, that is a “bait and switch scheme”. There are laws against this type of business practices. Accurate communication is key here.

        • Executive Resolutions

          I agree wholeheartedly that the post card can seem misleading and I apologize for T-Mobile in that the execution in rate plan migrations has been rough, to say the least. I think customers forget that their data plan, even if they are only paying $5 now because of BTV, is actually still $20, except you were receiving a $15 price reduction due to BTV. Preferred Web was never $5; it has always been $20. It is hard loosing a discount but Bridge to Value was never intended to be permanent.

        • Ky

          I think you are the first and only T-Mobile representative that has laid out a clear and rational explanation. Unfortunately, we live in a very litigious society. Promising one thing in writing and delivering another is a big no-no. It’s a matter of contract law at this point. I hope you understand the severity of that miscommunication in written form. There are many laws on the book against “deceptive” advertising – to a hungry lawyer what T-mobile is doing is defrauding the consumers, moms and pops. From the get go I see that the migration was badly executed though well intentioned. While T-Mobile “intentions” are clear in these last few posts from you, but customers and lawyers will judge T-mobile by its actions not intentions. This will come back to T-mobile as a class action lawsuit if T-Mobile do not deliver on its written promises (contract law- offer and consideration). Alternatively, T-mobile needs to correct prior communications in writing in a clear way to let the customer know what their plan is and what it will be going forward. Prices will be raised but here is why….etc.

        • Cam Bunton

          He/she is not part of the executive team, and cannot speak “on behalf of the company” as he/she claims.

        • Ky

          I am a huge fan of T-Mobile and do not want to see the T-Mobile brand be tarnished by a poorly executed program. Uncarrier brand has certainly changed the industry. Allowing this mismanaged migration to upset customers will only proov to the critics that T-Mobile is worst the AT&T or Verizon because at least those guys allowed their loyal customers to keep their grandfathered benefits.

          I implore you push this issue up to the executive level and decisively allow customers to keep their current plan costs (including BTV discounts) & data allowance *OR* send out a clearly stated retraction of prior promises made due to “unclear communication”.

        • Executive Resolutions

          I will pass this information to my team. Thank you for your support.

        • eAbyss

          “Allowing this mismanaged migration to upset customers will only proov to the critics that T-Mobile is worst the AT&T or Verizon because at least those guys allowed their loyal customers to keep their grandfathered benefits.”

          Verizon allowed us to keep our unlimited plan but took away our ability to receive a subsidized phone which was one of the benefits of the plan. Verizon then gave us the choice of either paying full price for new phones up front and out of pocket or change to a more expensive limited plan. How is that allowing “their loyal customers to keep their grandfathered benefits”? This horrible decision has made their loyal customers furious and many like us jump ship. T-Mobile is shaping up to be the best carrier in the U.S. and we’re glad to have left Verizon in the dust for them. Misinformed customers does not a mismanaged migration make.

        • Ky

          Btw, in another forum, a user mentioned a good point.

          ___________________________________________
          BTV was “advertised” as a permanent discount to for grandfathered users in “lieu of subsidy” – in other words, in exchange for a removing subsidy benefit, a small BTV discount was offered. Check the TOS. This discount is NOT “temporary discount” as you stated. No customer was ever told of an expiration date on this discount in writing. This discount is not a computer glitch – that somehow we were mistakenly allowed to continue to free ride – as you have implied earlier.
          ___________________________________________

          BTV wasn’t offered out of the goodness of T-mobile’s heart, it was just a substitute for phone subsidies.

          ***So by removing the BTV discount today means you are raising the prices.*** I understand your rationales, but facts are facts.

        • BlueZephyr

          “How is paying $20 for Unlimited Nationwide 4G (and 3GB of official tethering) any different than paying $20 for Preferred Web that only included 5GB of high-speed usage with no tethering? You actually gain unlimited data usage and official tethering ability.”

          Again, the PAU plans included a subsidy upgrade when we had them, a $20-$30 installment eaten, per line. That is a difference.
          Bridge to Value gave a discount so an installment plan roughly equaled the old $20 cost, so most of us kept our mouth shut, it was close to the old plan.

          Now T-Mobile is moving us to a $20 plan, and asking us to pay for our own phones, a cost of $20-$30/month extra a month for most phones.

        • Ky

          I forgot we lost subsidies along the way but still paying the same price. Hahahaha

        • eAbyss

          1. I don’t know. I’m pretty sure a year but I’ve heard forever too.
          2. The 30MB high speed data plan is ONLY for customers who’s existing plans didn’t have data. These people have never used data and may still not after gaining it. T-Mobile is taking these people from NO data what-soever to 30MB high speed data, unlimited 2g-ish data, unlimited music streaming, free in-flight texting, etc, etc, etc all for within a dollar of what they were already paying. I don’t know about you but that wouldn’t make me disgruntled. These are probably pretty much only 60+ year-olds that can barely use a computer with these data-less plans though so it may be confusing to them.

      • JasonInPhoenix

        Thank you for the information and being direct. I respectfully disagree with you that discounts are unsustainable though. CEO John Legere made $29,200,000 in 2013. That’s more than the CEO’s of AT&T and Verizon made during the same year. The company is clearly making a profit. It’s just the unbridled greed of top execs that call for these type of changes. But I totally agree with your recommendation for people on legacy plans to move on to a different carrier once the migrations are complete. This is excellent advice and I strongly encourage all my fellow T-mobile members to follow it.

        • no2apple

          So which carrier has the following ??. please enlighten me. I will go now

          1- Wifi Calling
          2- Unlimited intl calling
          3- 20c roaming and free intl data
          4- tablet data match
          5- Free $200 router
          4 – Truely unlimited data and no extra $$ for hotspot?

        • JasonInPhoenix

          You might need and want all of those features which is great for you but I don’t need any of that with the exception of number four which I already have but it is about to be taken away. If you’re happy with your plan change to SC then why begrudge other’s who are happy with their current plan and want to keep it?

        • no2apple

          Understandable. But what plan you will get from a different carrier which will be comparable cost???.. Just be realistic instead of advising people what to do with their carrier choice??

        • RLB63

          Great features I know. However, I would FAR rather have my existing plan.
          1- Wifi Calling
          — Haven’t needed it in I can’t remember how long
          2- Unlimited intl calling
          —Don’t need to call anyone Untl
          3- 20c roaming and free intl data
          —I am ALMOST NEVER where I need the roaming, and don’t travel out of the country
          4- tablet data match
          —don’t need or WANT a tablet
          5- Free $200 router
          —I already have as good or BETTER router
          4 – Truely unlimited data and no extra $$ for hotspot?
          —I already HAVE unlimited high speed data
          I would far rather they just leave my plan alone. I don’t NEED unlimited talk either. I did perfectly fine with 600 anytime minutes over FIVE lines.

      • Ky

        Thank you for a direct answer. Everything you said is right on point (not that I agree but you are accurate).

        My only disagreement is your opinion that BTV Data is a “Loop Hole”!
        As one of many loyal customers, I don’t think we think of ourselves as schemers exploiting a “loop hole”. This “feature” was widely touted and advertised. This is not a shady backdoor plan option. The only reason customers even have this and other valuable features is by being long term loyal customers. That means over the years, T-mobile didn’t have to spend any money “acquiring” us – loyal long term users. This is a mutually beneficial arrangements.

        • Executive Resolutions

          I am not saying those who had Bridge to Value discounts were scammers or trying to find a loop hole. It was a loop hole where customers could be all out of contract and still receive Bridge to Value discounts, even though all lines could be moved over to Value Plans (or Simple Choice).

          I am glad customers took advantage of the Bridge to Value discounts while waiting for all lines to be moved to a Value/SC plan offering. Now that transition is occurring and we are having a backlash due to T-Mobile being too lenient in the execution of Bridge to Value and its intent. Also, by removing overages, some data plans became unmetered when they should have been metered.

        • Ky

          I agree with you!

          It’s the coincident of migrating and expiring this discount contemporaneously that causes the confusion. **I think a reasonable compromise from T-mobile is necessary** show loyal customers that they are not being “taking advantage of”. Because of this confusion, people feel like they are being “targeted” – for simply being a long term loyal customers. Perception is everything here. When you take away “my” data and raise “my” costs, despite the promise to contrary, that’s when people scream bloody murder. Each person feels like T-mobile has wronged them but unwilling to fix the obvious mistake, or worst, simply don’t care or value them as a customer.

        • Executive Resolutions

          I agree with you as well. Currently, I am working with my team on creating features for these plans that will appease MOST grandfathered customers, however, what I have divulged thus far is all that is available in our systems to loyal customers.

          I hope all of our customers can see the value in T-Mobile and what we are doing for the industry. We are not perfect ; but I hope the majority of our customers understand the reasonings behind these migrations. It is expensive to have so many rate plans and features. T-Mobile does not want any customer loosing data or paying more; however, Bridge to Value was only a discount until all lines were eligible to be migrated to Simple Choice.

        • maciejkoziol

          Just introduce a special unlimited data feature for us

        • Executive Resolutions

          It’s in the works. However, an unlimited plan will not be $5. Thank you all for your contributions. I will make your voices heard.

        • BlueZephyr

          If a $5 feature is not sustainable, and a Preferred Android data, which included a subsidized upgrade (a $20-$30 installment eaten), then maybe T-Mobile should create a $10 unlimited data feature- a compromise. Not all loyal T-Mobile customers feel a $15 hike per line is worth it, for unlimited 2G abroad data, and unlimited music streaming (Simple choice features not available on our plans).

          Our plans have worked for us, hence we’ve kept them.

        • Ky

          At the end of the day, T-Mobile is dealing with a group of very long term loyal customers that hasn’t switched to another carriers in ages. No one in these situations has been with T-Mobile less than 5 years, and more likely, many are more than 10yrs. These are the customer based that T-Mobile should do everything it can to keep. It is absolutely necessary to migrate all your users but treat the loyal ones with gentle “kid glove”. After all, these are the very same customers that probably told their friends how great T-Mobile is.

          Upset customers are terrible for business. If the service is great or the price is great, I’ll tell a few friends. If a company “screwed” me, I’ll tell everyone.

          I recommend, for simplicity and efficiency sake, T-Mobile proceed with all migration plans. It’s madness to have so many combinations of features and plans that many service reps do not understand. Each time a customer dial 611 and know more about their plan then the rep it gives the feeling that T-mobile is incompetent. Training all reps on obscured features and benefits is just not efficient. Clean house now and be done with it. But treat loyal customers fairly.

          T-Mobile clearly made mistakes in the communications. It’s probably more sensible to deliver on those promises and move on – be the good guys to well deserved customers.

        • Executive Resolutions

          I promise you, I am working diligently at creating the right combination of loyalty rate plans that make sense and are profitable. At the end of the day, we are still a business that has to make money.

        • Ky

          Thank you very much for taking the time to listen to us, the customers. Please reach out to me on Twitter PM (@inspron) if you want test reactions to your team’s future proposal.

        • Executive Resolutions

          Thank you for your input. It helps me and my team ;) Happy New Year T-Mo fans! ;)

        • Ky

          Happy New Year to you and your family as well! Cheers

        • Ky

          One more suggestion, please, whatever you do; please make sure that the is ONE central department that will own this entire migration process and as the authority to correct any mistake. Name it “Migration Hotline” or something easily identifiable.

          Many of us call in and get passed around from one department to the next or say “cancel” with 611. It’s not efficient for T-mobile service these inquiries this way. Quite frankly, its expensive for T-Mobile and frustrating for customers. People have to call in to “play the lotto” with customer service department because its unclear who can resolve migration issues successfully. 611 general line is almost never knowledge enough to handle these calls. You can do test calls yourself. 611 reps are at best, vaguely familiar with what is going on, but once you ask the more specific questions, the answers are as random and inconsistent as you can imagine.

        • notmenoti

          That was my experience when I questioned my migration not matching the postcard. I ended up with an Account Specialist who said that my migration had been botched (4th person to whom I spoke). It should have been done right the first time, and any CSR should have been able to see what was promised vs. what was delivered.

      • Moby

        None of what you written takes away from the fact that what is written in the postcard is a complete lie: “that you’ll have all of your current features, plus our latest benefits for an additional $1 or less per month”.

        That’s what the postcard says. If a customer is currently receiving unlimited data for $5 per month per line, and T-Mobile now removes a discount of $15 PER LINE, then he will not be getting what the postcard promises, end of story.

        If someone is on tzones or web2go and gets completely unlimited high speed data and will now only get 30MB of high speed data then he is NOT getting all of the current features.

        Now, if T-Mobile wants to man-up and send a letter to a customer and say starting the next billing cycle we are removing your $15 discount per line on your data plan, then they are well within their right to do that. If they want to tell a tzones customer that they will no longer be getting unlimited high speed data, but will be getting only 30MB of high speed, then they can do that too.

        But based upon on what you describe as their migration plans (and I have read your numerous posts) THEY ARE LYING in that postcard.

        Is lying a part of being an uncarrier? How does it feel to work a company that openly deceives their customers by saying in a postcard “You are about to get more-no action require”, when they actually end up getting less high speed data? I don’t know you you can look at yourself in the mirror knowing you’re working for a company with such little integrity. It’s disgusting.

        • Executive Resolutions

          You have valid points and I will discuss this with my team.

        • Moby

          Thank you.

        • Jabori Biggs

          Hey executive resolutions, go eff ur mother u pos mother effer

        • BlueZephyr

          +1 People here coo about Ledgere and friends, but they are openly lying to loyal customers. Even AT&T and Verizon where more blunt when changing ToS (ex; Verizon with its $30 UDP subsidy upgrade removal)

        • Mush

          In general I agree with your sentiment. I have one line with Tzones, and the second with Web2Go, so I’ve been getting unlimited LTE on these 2 lines for $11 total. I do not agree with Executive Resolutions argument about what Tzone was “meant” for. If that was the case, then why were all non-Androids or non-Tmobile smartphones allowed to use it? It’s quite possible that Tmobile used Tzones as a subtle marketing move to get Iphone users in before they officially got the Iphone themselves.

          Now before you all start saying that I shouldn’t complain since we’ve been getting a good deal on data: 1. I’ve been “overpaying” on minutes: $80/month for 1000 minutes + 600 SMS, which we never exceeded. 2. The first line averages about 1 GB of use per month, the second just under 3 GB. Hardly been splurging. 3. We’ve been paying out-of-pocket for most or our phones, so we were unable to take advantage of the phone subsidy that was built in to the grandfathered plan’s price.

          OTOH, and this is what makes me cautiously optimistic, if I do the math from Executive Relations post above, it should work out OK.
          Currently, for the first 2 lines (I’m not considering the other lines, since they’re currently voice only with minimal usage): 70 voice + 10 text + 11 data = 91
          The Select Choice plan mentioned above: 50 for voice and text + 20 unlimited data + 20 unlimited data = 90. Exactly within a dollar!

          I checked out AT&T’s plans yesterday for the first time in 6 years, With corporate discount and the amount of data we actually use, it’s pretty close. I think that action itself illustrates the misstep that Tmobile made with this move. When you have long time users checking out the competition, and concluding that the competitions isn’t as far off as we thought, you’re halfway to losing a customer.

  • joruan525

    How is Select Choice for $50 for two lines. Each additional line will be $5, up to 5 lines better? So, For 4 lines the total will be $110 with no data. Currently, Simple Choice 4 lines for $100 and 2.5 gb data per line, reverts back to 1 gb data in 2016.

    • joruan525

      Just read the info again. It’s $50 for two lines. So, for 4 lines would be $60 (50+5+5)?

      • maciejkoziol

        Yes

  • Jimmy

    Hey so I was originally switched by loyalty to the select choice tt 50 with $5 AAL and they said I would revert back to my old plan in 1 year. Is this true? I don’t want the hassle of switching just to switch back. However, T-Force told me the plan is actually permanent. Who can I trust? Please get back to me Executive Resolutions. This is my original plan:

    Value Plan 1K Promo $50
    Unlimited Family Messaging $10
    $5 AAL x 3
    $10 2 GB Data x 3
    $105

    I was suppose to change to that select choice tt 50 with $5 AAL my next bill cycle. However, I called many times to loyalty to get a permanent option and one time they migrated me to select choice tt 50 with $10 AAL and said this was the permanent option and they switched me right away. Then I had a loyalty rep in albuquerque said the $10 AAL was a mistake and switched me back to select choice tt 50 with $5 AAL. I asked T-Force many many times to check and they said $50 select choice with $5 AAL is indeed permanent. So I hope you can understand why I’m frustrated…

    • Executive Resolutions

      Your plan can either be temporary or permanent. When you receive your first bill with the new plan change, verify that it does not show an expiration in 1 year. You will see this information next to the plan description, just like you see with the 2.5GB and 4.5GB data promo plans. If you do not see an expiration on the bill for the plan, it is permanent. An Account Specialist can change this plan from a temporary offering to a permanent plan change.

      • Jimmy

        Alright thanks! The $50 select choice tt 50 with $10 AAL was permanent but someone switched the AAL to $5 and they said that is all they did and did not change the plan. I’ll check the bill, but do you think account specialists can do that without making it temporary again?

        • Executive Resolutions

          I’m currently working with my team in making special rate plans for loyal customers. Select Choice is our new loyalty offering. I am working on creating features that add value for our loyal customers while maintaining profitability. Any Loyalty Rep can make these plans permanent, depending upon tenure with T-Mobile. A new customer cannot get these plans permanently. The new system is smart enough to not allow Select Choice as a permanent plan, unless you have been a loyal customer. These definitions are still gray and we’re working on the logistics. The 10 line Select Value is still up in the air due to ARPU rate goals. I’ll keep you posted.

        • Jimmy

          Sounds good, I wish they T-Mobile had more reps like you available to us. If I am on Select Choice does that mean I’m ineligible if you create new special rate plans? I’ve been a customer for more than 10 years, so I believe I am a loyal customer by those numbers.

        • Cam Bunton

          Jimmy, until I get more clarity on this, I’d advise not believing everything “Executive Resolutions” says. He/she isn’t part of the executive team. I’ve been informed, reliably, that they do not speak for that team. While they may work for T-Mobile in some capacity, they’re not executive by any means.

        • maciejkoziol

          Past midnight in England and you are on your computer Cam?
          Happy New Year

        • Cam Bunton

          Yeah, sadly I got an email from someone who actually is in the executive team telling me that they don’t know who this person is. So I had to deal with it. ;-)

          Happy new year to you too!

        • thepanttherlady

          Happy New Year! Now go enjoy yourself :)

        • Cam Bunton

          Hahaha. Yeah, my family are all asleep already. I’m on my own, drinking coffee and watching TV. This is my rock and roll lifestyle. ;-)

        • thepanttherlady

          Coffee. Is that what they’re calling it these days? ;) lol

          I’ve still got about 7 hours to go. Have the pumpkin liqueur chilling in the fridge now. Yum!

        • Cam Bunton

          Amazing. My wife and I drank the Bucks Fizz we were supposed to have at Christmas (champagne and orange juice).

        • maciejkoziol

          Hopefully it is John Legere himself HA HA

        • Cam Bunton

          Haha. Not quite. I never get contact direct from John. He always gets someone else to contact me instead. ;-)

        • thepanttherlady

          The last time I remember him posting on here he used his own name.

        • Jimmy

          Alright… let us know. Happy new year!

        • maximus1901

          Then delete the comments

      • eAbyss

        Executive Resolutions isn’t actually on the executive team and may not even work for T-Mobile. Take whatever he says with a grain of salt.

  • JumpShip

    I was on a plan with 1.5 GB. It is a very odd increment. Instead of losing data, they pushed me to a 2 GB plan and charged me more.

    So it is true that I didn’t lose any allotment. However, my allotment did increase, as did my monthly bill.

    Glad I jump shipped.

  • TryingtoStayEven

    Another can of worms: I have been with T-Mobile for 12 years and feel I should get as good of a plan that is being offered anyone. And I don’t believe I am. Could this also be addressed?

    • TryingtoStayEven

      ie: you are not offering the same “base” plan to everyone.

    • eAbyss

      You can sign up for one of the new plans instead of keeping a grandfathered one.

      The reason why you may not be getting the same base plan as everyone else is because T-Mobile is matching your old grandfathered plan to a new one. This doesn’t mean you get the same thing as everyone else, it means that your new plan will match your existing plan as close as possible in all respects. You’re lucky because all the other carriers (Verizon, AT&T, Sprint, etc) would just force you into a brand new plan instead of bending over backwards to allow you to keep what you had.

  • RememberTotalInternet

    Executive Resolutions,

    I have questions about some things you said

    >1. Tablet Data Match has no current end date. It may become
    >grandfathered and I hope it does.

    I remember the fine print for this saying that the plan lasts 1 year after it is no longer offered. Is this grandfathered time limit being removed?

    >For those with Total Internet Plans : Yes, these plans included tethering
    >and were meant for Smartphones/Laptop Sticks. However, T-Mobile
    >has always had an excessive use clause in all TOS documents. 5GB
    >was the loose amount that was considered excessive and T-Mobile
    >should have throttled use above 5GB.

    Thank you for remembering this plan offered tethering. I got it under the 2004 T&Cs when there was nothing said about reduced speed for high data usage. I kept it till this month when Retentions told me I would lose it to forced migration on my next bill date. And I did not receive a postcard. So facing the imminent loss of my unlimited tethering, I joined a new family plan with another family member, 2 unlimited for $100. Will that plan be permanent?

    Will there be any kind of unlimited tethering or high (>5gb) tethering allowance added for grandfathered customers? Considering TMobile thinks nothing of people streaming music over 5GB and allows other forms of high usage on the handset, will there be inexpensive unlimited tethering for grandfathered customers who have/had unlimited data.

    >Currently, I am working with my team on creating features for
    >these plans that will appease MOST grandfathered customers

    If the plans offered to grandfathered customers are improved as a result of this effort, will there be a redo opportunity for those who recently gave up or were forced to give up grandfathered plans for Select Choice or Simple Choice offerings?

    >I am just trying to give you the facts that all plans will be
    >migrated, no later than the end of Q2 2015.

    What about Legere’s tweet that conversions would be voluntary?

    • RLB63

      Cam said he doesn’t work on the team he claims to. Therefore, he has already lied. Therefore how can you trust anything else he says?

  • Amo

    I have not gotten any rebates for phone purchases and phone subsidies for past 5 years and I was given the BTV discount last year because I was not getting a phone at discounted price but a contract would be extended for another 2 years. Now T-mobile wants to charge me full price for the phones and service as well?

    I mean I have been paying all these years of payments just to benefit those new comers who have been switching carriers, reaping benefits such as new customers discounts, new phone discounts, pay off Early Termination fees, special trade-in value, free sim cards and many promos available to new and switching customers over the years.

    Any promo that I am getting is the BTV discount which just marked 1 year this month and T-mobile wants to take it away.
    Wow. I have been with Voicestream, T-mobile since 2002. Yes I have never missed any payments for past 13 years. Why can’t you offer $10 limited LTE to loyal customers who have PAU, or T-zones? Not all of us had BTV value discounts, phone discounts and other promos for long yet we still have been with t-mobile.

    I never wanted unlimited minutes either. My faves were more than enough. I feel somehow getting charged more by forcing to pay for unlimited minutes and date service and now full price for the phones so that I can keep feeding new customers who just switch around who would abandon T-mobile any time they see no gain. Loyal customers stayed with T-mobile even when T-zones or PAU were present. Remember that.

  • Cam Bunton

    Just to inform you guys, we’ve been told that whoever’s commenting under the user name “Executive Resolutions” is not part of the Executive Customer Relations team at all. While they may (or may not) work for T-Mobile, they definitely can’t speak on behalf of the company in an executive capacity.

    • RememberTotalInternet

      Cam, can you ask appropriate people in T-Mobile if what “Executive Resolutions” said is factually correct? Especially ask about the comments you marked as “Awaiting Moderation” explaining the comments on the rationales for the changes for the various old plans and the claim that T-Mobile is working on more special plan options for grandfathered/loyal customers. Are those comments correct information?

      What is T-Mobile’s official position on all of this and all of the questions about the varying deals people have gotten as their grandfathered plans were (or are being) axed.

      • maximus1901

        TMO’s official position is “accept the changes or leave”.
        They’re already the cheapest of big 4.

        • RLB63

          So, since you are staying they have an official position different than anyone else, you must have something to back up your claims. Either that or you are just a troll. Please provide us a link. Since even Cam doesn’t have the sources you claim with the info you say you have.

        • maximus1901

          Lol. Theyre not gonna post “accept or leave” as their official position.
          It’s common sense that any company’s position is “my wAy or highway”

          My “source” is common sense.

        • RLB63

          Common sense isn’t that common anymore.

          Second, you have customers that are not likely to churn. It is good to keep them happy because you aren’t likely to get them back if they leave. Remember they were able to make a profit off of us when we got a phone subsidy. They can certainly make one off of us when they aren’t giving us one. Some profit is better than no profit and certainly better than giving it to a competitor.

    • NardVa

      The person may or may not be part of the Executive Customer Relations team, but if the person was part of the Executive Team wouldn’t it be smart to stay anonymous since the person is not authorized to speak publicly on behalf of T-Mobile. The person seems pretty knowledgeable and nobody else from T-Mobile who has authorization to address the public is saying anything.

      • Cam Bunton

        I am trying to find out. I mean, after all, TmoNews can never have too many anonymous sources, right?

        In the mean time though, I’d treat what they say with a pinch of salt. I’m in contact with the executive team right now, and they don’t want people being mislead by someone claiming to be someone they aren’t. If that makes sense. Especially not over this issue which has clearly upset a lot of people.

        Like I say, they could well be a T-Mobile employee, they certainly seem knowledgeable. But they don’t have the authority that some of their comments suggest they do.

        • no2apple

          As far as I can see, the guy is from that team and what he says is making sense and not misleading at all.. so he isn from tmobile and not a regular rep. Any official authorized tmobile guy wont provide the details like he is doing which helps us.. so let him continue. .

        • RLB63

          You don’t want a liar paying things that seem right but with no basis in fact. If they don’t work for the correct team they are likely a troll trying to stir up trouble

        • BlueZephyr

          its better than the spooky postcards and silent treatment from T-Mobile. At least its something. I guess the remaining legacy customers will be a “wait and see” mode.

        • RLB63

          Actually, no it isn’t better. Since Cam says he isn’t who he/she says they are then when they say their team it means NOTHING. So, they are just spreading rumors. Worse than me saying you will get your new plan for $5 for everything. Because you wouldn’t believe me. However if you believe him it will cause people to be upset if he days they are losing features without a basis in fact, or that they won’t and then find out they did.

          If he isn’t pay of the team then everything is thing is their speculation.

        • no2apple

          Whatever cam says also has zero credibility

        • Cam Bunton

          I’m not suggesting the information is wrong. It’s just that the person in question isn’t who they claim to be. Executives don’t comment on our site with vague pseudonyms. They would – in the rare instance that they comment – use their real name.

          Also, I’ve been contacted by T-Mobile heads to inform me that whoever this is doesn’t represent the executive team. At all.

        • maximus1901

          Then delete the comments if you really want to remove confusion.
          Simple.

        • maximus1901

          The remaining legacy customers can go to mvno if they don’t like what TMO or any company is doing.

        • IllI

          Messed up thing is that guy provided more than 80% of the user base here

          TMoTrollNews

        • maximus1901

          Then TMO should respond publicly to these issues.

  • Jabori Biggs

    Hey executive resolutions, go eff ur mother u pos mother effer.

    Cam. Ur alright.

  • Prominent Anonymous

    I’ll cross to the other side of the “Bridge to Value” the minute T-Mo offers me a plan as good as I currently have. Until then, I’m hanging out here on the bridge because I don’t see the “value” on the other side! ;)

  • Jason

    Executive Resolutions probably has the same ip as TMobile Cares poster???
    Resemblance in writing styles imo

  • ANTI-EXECUTIVEGREED

    Funny how T-Mobile was giving away 200MB of free data for life to people who owned tablets but weren’t even TMO customers but they’re only giving a measly 30MG of data to force-migrated customers who’ve been with the the company the longest and were paying a monthly fee for internet for years and years before the migration.

    • no2apple

      So you bitch if they give and bitch if they dont. I don’t think t-mobile is a charity..for people like you..

      • NoSarcasmHere

        The irony is wasted on people like you. You don’t see the hypocrisy at work. No worries. You don’t have to be smart to post here so take solace in the fact that we understand that you’re unable to think in three dimensions and we really truly feel sympathy for you. Take care you poor dear.

        • no2apple

          Actually there are 11 dimensions if you understand M theory…
          Now I feel sorry for you.. LOL

        • justsayno2belligerentinbreds

          M theory is based on conjecture which in turn is based on incomplete information. You look like your in the same forced-migration boat as everyone else from earlier post so I don’t understand your indifference. You’re either tilting at windmills or just trolling for an argument for arguments sake. Think I’ll refer to you as Mcno2apple from here on out. LOL!

  • dp

    I’ve called 6 times now since getting the pink postcard. Six different explanations of what my 8-year-old an is changing to and what it will cost me in the end. I’ve been told “a few cents more” up to “$80 more.” also up for debate has been whether I get any data at all for my current $5/unl plans per line, as well as when it will take effect. Every single rep has told me something different, whether it is a first line, loyalty, or supervisor. The best was today when I was told there would be “1gb of 4g lte per month and then all the 2g we could use.” I’ve also been tol we would each get 30MB per month and no more. Eight years of loyalty, bringing many family members to tmo, etc., and I’m feeling pushed out. Maybe that’s what they are aiming for?

    • rick

      what was your plan?

      • dp

        Family time 1000, unl text, hot spot at home, m2m, 2.5gb data on 3 lines, unl data on 2 lines, and my faves (oldie but goodie)

    • RLB63

      Actually I am TRUELY shocked.
      My real life experience is whenever talking to TMO reps, even Loyalty, if you talk to 5 reps you will get 7 different answers. So you are actually doing well with only 6 answers from 6 people.
      I think the ONLY way to find out what you are getting is to actually wait until they convert you then check it out. THEN if you don’t get EQUAL to what you had before including the unlimited data you had before for no more than $1 more I would keep calling until they fix it. Calling ahead of time will probably get you nowhere. I understand the frustration because I got the postcard as well. I figure I will find out on the 6th or the 7th since my cycle restarts on the 7th of the month. I have heard on some people have gotten it corrected finally after multiple phone calls.
      It is HORRIBLE CS that they would leave people HANGING not knowing what service they will have or even the price for a month or more.

  • Spokker

    They moved me from my old 500 minutes, no texting, and 5 GB plan to unlimited minutes, unlimted texts and 5 GB data for the same price. Does this include unlimited music streaming because that would be cool.

    And when they specify Google Music on the list of services supported, do they mean streaming the subscription music or your cloud music?

    • RLB63

      It should. The only way to find out is to stream music from the unlimited streaming sites and see if your usage goes up on the website. However, even if it does it only includes streaming from specific sites so check that list first.
      If you ask a lot of reps wont truly know the answer and act like they do. So I don’t recommend calling in unfortunately.
      What cost did they give you if you don’t mind?

      • Spokker

        $35 (unlimited voice and text) and $20 (5 gig data). I signed up with T-Mobile off-contract when I got the Nexus One. Back then I had 10 gigs, but they reduced it to 5 gigs a couple years ago if I recall correctly.

        Unlimited music streaming test: I turned off Wifi and downloaded a 178 meg album from Google Music. My data usage was 524 megs out of 5 gigs and it hasn’t changed in the past ten minutes. I also streamed from Pandora and Google Music and it did not budge. I’m assuming it’s reported in real-time since they cut you off in real-time if you go over, haha.

  • no2apple

    So basically Cam & Co scared the ‘Executive Resolutions’ guy from this forum for no reason. He was providing some useful info and now Cam doesn’t have no update and basically counter productive…

    • Jas

      The information may have been useful if actually true….
      I agree with Cam fact checking “exec resolutions”, its probably the same poster as “TMoCares”, if the guy/gal doesn’t have authority or permission from TMobile then all your being feed is troll soup….

      Besides what is Cam supposed to update if TMobile hasn’t updated anything on their end?

      Counter productive would be to acknowledge or listen to someone who is impersonating a title that he/she doesn’t possess…

      • Jas

        no2apple: I reread and hope I didn’t give a mean tone because I wasn’t trying to…. I’m just as fed up as anyone but no information is a million times better than misinformation :)
        It would be awesome if someone officially from TMobile took time to reassure TMo customers/fans here on this topic that had some kind of higher title and I really believe someone should but I don’t think it’s likely…

        • no2apple

          I understand. But can you please provide one example of misinformation that the guy gave ?? apart from our speculation that he will ?

        • Jas

          When he stated he was in a department that he is not part of…
          First part of misinformation he provided…
          Some of his statements on the plans are false also….
          I don’t have the patience to reread his posts but i know there was errors and his grammer sucked…
          His sentence structure also resembled “TMoCares” handle that has posted here…

      • no2apple

        For you to think that t-mobile will give official authority for someone to post on this blog is day dreaming.. Insiders will always post anonymously and nothing wrong with it. They aren’t getting any points for it and they are just trying to help.

        This is just a damn blog not official t-mobile support website to worry about someone posting some info about t-mobile plans..

        • Jas

          Ive seen many instances where fanboys trolls post misinformation here so idk….

          This may be a blog site but we definitely have sway here as evidenced before….

          Im not saying tidal wave sway but there is definitely someone from TMobile that has paid attention here and made changes….

          Why do expect so much from Cam if what you stated above is your opinion?

          If someone posted here officially once releasing official information it wouldn’t of been time consuming by any means…
          It would of saved them easily a couple of customers leaving for cricket i bet

  • Jas

    I called 611 and was told they migrate in groups by the last three account numbers of each plan holder… They don’t have specific dates but typically done at bill cycle change… I was told my expected migrate date would be before end of Jan… Obviously take with a grain of salt but thats what loyalty rep stated…

    The rep wasn’t able to see why my available lines dropped from 8 to 3 lines but said if I transferred to telesales he was 100% sure i could add a line that way….
    I think they would of said I needed to change plans because I think its locked because of migration…
    Cannot be credit because my credit has went up the last 3 years and my eip down payment went lower adter intially rising when TMobile changed their criteria…
    So I guess wait and see for my situation :)

    • thepanttherlady

      I believe it’s locked due to migration too. I can’t add more than the 3 lines I have which wasn’t that way before all this came about. I’m on the Value Plan.

      • Jas

        I replied to you before when I noticed you posted that previously… I asked someone on value plan here if they aal was locked and it wasnt so idk maybe we are migrating this month….

        Anybody else here that get cannot add a line when the option was availble for you previously?

        my bill cycle changes on the 19th and I will for surely update on here for anyone who is interested….
        Rep couldn’t see any notations and I know on my end everything bill or credit wise is good so I can only imagine its to keep the migration easy :)

        • thepanttherlady

          I know it has nothing to do with credit because if I migrate, I can add additional lines.

          My account was notated on 12/5 that no one is touch my account as far as plan change so we’ll see if that holds true. ;)

        • Jas

          when is your bill cycle for Jan? when did you notice the lock?
          I know when cyber monday arrived I still had an option, I didn’t notice till after bill cycle”dec 19th” ended so odk LOL

          Sad thing is I just want them to do what they sent on the postcard and in reality I spent wasteful hours on the subject.
          I just wished they wouldn’t have botched this so bad :(

        • thepanttherlady

          Billing cycle is the 28th through the 27th. I’m almost positive I noticed the lock immediately after November’s billing. It was 12/5 when I went in store to purchase the Nexus 6 that I was even made aware of a pending plan change and the lock was already in place online. I threw enough of a fit at the time that customer care put me back on my original plan and notated the account no one was to touch it.

          I may call in to see what they’d put me on if I changed plans. When
          Simple Choice came out It would have cost me $4.02 more for the 3 lines I
          have now. Only reason I insisted on staying with what I have is I have the option
          to not allow data on the 3rd line and subsequent lines if I chose.

        • Joshua

          I hope you get to keep your plan.I encourage everyone to do the same. Call in and have them notate your account that you do NOT want to be migrated and that you’ll be searching for a different carrier if they do.

  • Executive Resolutions

    I would like to be transparent to everyone as I have created a bit of a stir within our organization by leaking this information on TmoNews. I would first like to say that I do not work in the Executive Resolutions Department, however, I do work for T-Mobile.

    The information I have been providing on this forum is what has been explained to teams in transitioning customers over to our new offerings. I am giving you the rationale behind Bridge to Value, T-Zones, and Web2Go. This does not mean I agree with these changes or our rationale in our rate plan migrations.

    Take what I say or leave it. I do not expect anyone to believe me. I just want to provide you an inside look at what we are doing currently and the philosophy behind the migration initiative.

    This will be my last post regarding this issue. As it stands currently, T-Mobile is silent on a public stance on this initiative. My career is already in jeopardy by divulging this information.

  • Executive Resolutions

    I would like to be transparent to everyone as I have created a bit of a stir within our organization by leaking this information on TmoNews. I would first like to say that I do not work in the Executive Resolutions Department, however, I do work for T-Mobile.

    The information I have been providing on this forum is what has been explained to teams in transitioning customers over to our new offerings. I am giving you the rationale behind Bridge to Value, T-Zones, and Web2Go. This does not mean I agree with these changes or our rationale in our rate plan migrations.

    Take what I say or leave it. I do not expect anyone to believe me. I just want to provide you an inside look at what we are doing currently and the philosophy behind the migration initiative.

    This will be my last post regarding this issue. As it stands currently, T-Mobile is silent on a public stance on this initiative. My career is already in jeopardy by divulging this information.

    • no2apple

      Thanks for all the inside info and it really helped. Unfortunate that this had to end this way but people overreact.. This is just a damn blog for god’s sake..

      • Jason

        So he/she just told you that they lied and didn’t faze your judgement one bit…. WOW

        Whether its a blog or not holds no relevance, there is plenty of useful information here for TMobile users…

        Just because its a blog doesn’t mean that one should impersonate a position and state their opinion as if it is TMobiles official stance….

        For all we know the guy/gal made up all of the information posted and hasn’t seen one single document regarding legacy plans which is highly likely since actual csr’s have proved wrong time and time again…

        • no2apple

          You and RLB63 haven’t come up with a single lie that the guy apparently told (Apart from the fact that he said he is from a certain team which I understand because, if you work for t-mobile and post here, you will have to twist the fact about what you do in t-mobile). I would trust him instead of you two because you just rant..

        • Jason

          LOL

        • no2apple

          LOL. You are such a waste of time to be honest…

        • Jason

          Why thank you!

        • RLB63

          Like it has been said BEFORE…….
          He/she and I get the feeling that it IS a he, could have easily said they work for T-Mobile. Saying that they were going to have THEIR team look into it also compounds the issue.

      • RLB63

        I have to agree with Jason. Unfortunately, no one knows who Executive Resolutions is. I could claim to be the CEO of TMOBILE on this site. We do know that there were at least one MAJOR lie repeated MULTIPLE times stating which “team” he was on and that he would have “his/her team” look into something. There were other errors as well. Like the Preferred Android Plans being throttled at 5GB. Mine is VERY clearly UNLIMITED HIGH SPEED and states that on the T-Mobile website when I go in there. “Preferred Android Unlimited Web Only” and

        “DATA
        4.28 GB
        of unlimited high-speed”
        Those quotes are copied and pasted from the main My T-Mobile page and the Plan page.
        Though it doesn’t mean that the person doesn’t work for T-Mobile, UNFORTUNATELY, like I keep repeating if you talk to 5 different reps at T-Mobile you will get 7 different answers. This is NOT something I am throwing around lightly. I have been with them for almost 13 year and for the last 5+ years this has been true. My friends have had this problem multiple times. One of the reasons one friend didn’t want to come back to T-Mobile. That one had the problem repeated within the last 2-3 weeks. It took Customer Loyalty at least 10 days to fix my account after one loyalty rep MASSIVELY messed up my account. Just to get it back almost to the way it was before the fix. EACH rep assured me THEY knew what they were talking about and that they would fix it THAT phone call so I didn’t have to deal with it again. Almost ALL of them stated they would do a follow up phone call to verify that the changes were right. I have only received 2-3 follow-up calls in almost 13 years of dealing with T-Mobile. Three or four months later I had to follow up again because I found another error that they hadn’t fixed for one of the lines. EACH phone call was at least 1 hour and some days I had to call more than once.

        This person(ER) has lied already lied multiple time who they are right down to their screen name and claiming that it was THEIR team. Which almost could infer that they were a lead on the team. So even if we accept them now as a regular rep as they now claim to be, T-Mobile is HORRIBLE at passing ANY information to their reps, or Customer Loyalty. So it is a roll of the dice even at that if they actually know what is going on.

        • Executive Resolutions

          If I would have said I was a T-Mobile Care Representative, would that have given you more confidence in what I have disclosed? What if I said I was an Account Specialist or I was a Loyalty Supervisor? Does that add more credibility to what I have laid out as T-Mobile’s mission to convert all legacy plans over to our new offerings?

          The fact is if I told you what department I represent for T-Mobile would in fact jeopardize my career and would most likely result in my termination. If I told you my exact role, it would pinpoint this leak directly to me.

          The truth is, T-Mobile is ridding itself of legacy plans. What I have disclosed is T-Mobile’s philosophy concerning T-Zones/Web2Go, Preferred Web plans, and Bridge to Value.

          I am trying to give you an inside look at the philosophy given to teams who will be executing the final round of rate plan migrations. The first round of conversions went much easier because we could match what the customer had on a legacy plan to a Simple Choice offering (within that $1 in the postcard).

          The last round of conversions is not going to be easy. These are customers with Preferred Web for either $5 (BTV) or $20 (original price). These plans were 5GB high-speed data plans before the elimination of overages on all rate plans. Now, if you look online at your usage summary, it shows XXX MB/GB of Unlimited high-speed. We do not currently, nor is there any indication, that T-Mobile will create a $5 unmetered high-speed data plan. T-Mobile is converting these Web plans to the $20 Unlimited Nationwide 4G (with 3GB SMHS) or the $30 Unlimited Nationwide 4G + 5GB Smartphone Mobile Hotspot due to the reasonings already discussed previously.

          T-Zones, Preferred Phone First, and Unlimited Web for Phones had a 5GB high-speed threshold as well before the elimination of overages on all rate plans. T-Mobile is converting these Web plans over to the 30MB high-speed plan due to the reasonings already discussed previously.

          Again, I am trying to advocate for you, the customer. However, the information I have laid out is the mindset used in converting the last round of legacy rate plan customers onto our current offerings.

        • Jas

          You didn’t have to state any department you could of simply stated you work for TMobile….
          Nobody wants anyone to get fired here….

          You voluntarily told people you were in a department that you aren’t part of….
          As much as any of us want to believe you, you destroyed your own credibility….

          Good Luck

        • Ky

          Most of the replies in your previous posts last week were with me. I truly appreciate you reaching out to us. Giving us insights into your (and your team’s) rationales. Your credibility as far as I am concerned rests entirely on your knowledge of the legacy plans. Clearly you are articulate and very knowledgeable.

          Don’t let detractors turns a mole into a mountain of an issue regarding a title. The main point of this thread is to understand why long term loyal customers are dissatisfied by the migration process. Clearly you were able to see the reasons why customers are upset and their perception of the process. I hope you can and will continue to act in ways that delight the customers.

        • Jimmy

          I also appreciate the information. In fact, I would still like to hear everything you have to say. In the end, information is power. Thanks for all you told us. Anyway you can PM me to keep me up to date or some form of communication? Or perhaps a private blog? A lot of your information makes a lot of sense.

        • RLB63

          saying that you worked for T-Mobile, and not with a specific department.
          I DID get the post card last month and I am on the BTV with the $5 unlimited web. So it seems that either they are a LOT further along then you know or you don’t have a clue in the first place.
          Unfortunately I have said before, that if you talk to 5 different reps even in Customer Loyalty you will get 7 answers. I don’t blame the reps. It is T-Mobile that doesn’t inform or train their employees that deal with the customers well. I have never dealt with a company that is that poorly run.
          Since I got the card that says that they will match what I have for up to $1 more. I have done screen prints on what I have currently from T-Mobiles website. There is talk of people joining together for a class action if they don’t hold up to what they said in the post card they sent out to people.

        • no2apple

          If you are getting 7 diff answers from 7 diff loyalty reps, you dont know how to ask… LOL.. Mayb be you should learn how to ask..

          Also screen prints doesnt matter and the class action will fail if someone like you participate..

        • RLB63

          no2apple,
          You obviously don’t bother to read before posting do you? I said I get 7 answers from FIVE reps. Yes I do know how to ask. I have dealt with them for almost 13 years. You ask the same exact question, and you will get different answers. If you haven’t then you haven’t ever called more than 1 rep. I have been the point person to help 3 other people on their own plans for YEARS. Because they get tired of the mess dealing with T-Mobile and I help them get their accts straightened out. One couldn’t even get the FREE tablet data without having them mess up his bill. The 200mb took them at least 6 months to get the billing right. So it is the simple stuff they can’t get right.

    • Jason

      Is anybody suprised???

      Good stuff but why did you lie to begin with?

      You would of had credibility no matter what position you worked at TMobile aslong as you have seen evidence yourself….

      I really don’t see it as a leak though because all the information should of been provided on the postcard to begin with.

      Why is your career in jeopardy? Unless you used their computers or told on yourself, it would prove pretty difficult to find you and evidence linking…

    • Jus Wondering

      Are you the same poster with “TMoCares” handle?

    • archerian

      next time, post with a new name and different IP :) regardless of whether you are legit or not, there is definitely logic in what you have said. In the absence of other information (which should have been on the postcard or some other official outlet) and with strong denials of your position from T-mobile, I would take the risk of believing you. The fact that there is no real official information from T-mobile most probably implies they are stuck on coming up with a plan to migrate the legacy plan users who cannot be moved within the $1 margin touted earlier

      • Executive Resolutions

        I know this thread is getting old, however, I wanted to post an update on the Migration Initiative.

        T-Mobile is currently working on sending grandfathered customers who have not been migrated thus far new post cards that will display the correct information on their specific rate plan migration. In these cards, it will clearly state that rates will increase based on Bridge to Value discounts being eliminated and unlimited data options starting at $0 per line (30MB data plan) or an unlimited offering starting at $20 per line.

        For those customers who have almost all lines with a BTV discount, Preferred Web offering, and/or T-Zones, these cards are currently being created to explain these changes and a new FAQ page will be specifically created for these customers. A special Migrations Team will be created to help ease customers onto the new offerings.

        Tentatively, the whole migration process will be completed by the end of 2015 and all customers will be placed onto the new offerings (Simple Choice/Select Choice).

        For now, most migrations have ceased until these new cards and the Migrations Teams are created.

        I have said this before, however, this will be my last post regarding this issue. I am mearly providing an update on the initiative.

  • Taz

    I called the Loyalty 2 days ago. The rep took all my information and called me back in 4 hours. Basically I made them notate my account that I would be very UNHAPPY with the change. He said based on my account review he does not see any changes scheduled this month. If it does change I need to call them back.
    Maybe they might have 2nd thoughts about this. With all the confusion , no clear time line I can see many upset old time customers

    • Joshua

      Yes indeed. There will be quite a few people upset. There are approximately 7,950,000 subscribers on grandfathered plans. Those people should call in preemptively to have your account notated that you do not want to be migrated.

    • maciejkoziol

      I called them today about the same issue and the loyalty representative told me that my account will not be migrated. He double checked with his supervisor and told me I will keep my grandfathered plan.
      Let’s wait and see.

      • Jas

        Can you still add line through My Account? Just out of curiosity since a couple of have our add a line’s locked. TIA

        • maciejkoziol

          It looks like it, mine is not locked.

  • no2apple

    So whatz the deal on this.. No update nothing, after the ‘executive resolutions’ guys was chased out.. CAM seems to have other focus

  • Jason

    Crickets. Ten days since this article was written and still no official response. Why does JL respond to all other issues on Twitter but remains silent on this? Something’s not right.

    • RLB63

      DEFINATELY NOT an Uncarrier move. I have lost a lot of respect for him. How do you trust a CEO when they do a lot of big talking and then don’t follow up on what he has promised. At least be open about what you are doing to your customers don’t leave them hanging……

      • maciejkoziol

        Yep, I did message him on tweeter about this issue couple of times but no response. Preety lame.

  • Isaiah Davenport

    If I was T Mobile I would do what Verizon Wireless and AT&T Wireless does. You can keep your current plan but you would not be eligible for financing or a two year contract until you change to a current plan. You can buy the phone full retail, buy a used phone, or keep using the phone you already have to keep the grandfathered plan. That way the customers have a choice in what they want to do.

    • Jason

      But they are giving us a choice. They call it Simple Choice or Hit-the-Road-Jack Choice. First they take away corporate discounts from old longtime customers now they’re just completely doing away with grandfathered plans of loyal subs altogether to finance the uncarrier campaign. I think I finally understand why John Legere is being so mealy-mouthed on the issue.

      • Isaiah Davenport

        First of all you have a choice if you do not like the changes then vote with your wallet and leave T Mobile. Good luck finding a company with unlimited data. The only other company I know that offers that besides T Mobile is Sprint. Sprint’s data speeds suck I used to have them.

      • no2apple

        Corp discounts are still there..Its just that people like you cant game the system anymore by trying to apply for discount if you no longer work for that company anymore..

  • RLB63

    I think this is the answer EVERYONE needs if they get shorted on high speed data:

    “Up to 30 MB of 4G LTE data included or your rexisting amount of paid 4G LTE data on the fastest nationwide 4G LTE network.”

    That is from their website: T-Mobile.com/newbenefits

    My card says “and up to 30mb of 4G LTE data (or more depending on your plan)”

    I don’t know if I missed the REXISTING from the website or it was added later. I haven’t seen anyone else point out that detail.

    Another interesting line:

    “I have a family plan. Is the cost increase per line?

    No, the increase in cost is for the total account.”
    So since I have screen prints stating I have unlimited high speed it shouldn’t be an issue. If it is I certainly have a stronger case to fight for it with Customer Service.

    Since the card says depending on your plan, the website says your rexisting amount, and Cam’s sources state that we should not lose any data I would hope we are safe. Executive Resolutions, has already admitted they isn’t who they claimed. That they could easily just have said that they worked for T-Mobile. To call them “my team” just increases my lack of trust for the person. We have no proof that they are who they claim they are now and not just a troll with the preponderance of the other evidence. Could they be true? Yes, but they have admitted to being a liar, and we have THREE sources stating that they are wrong.

    I strongly suggest people to take screen prints of what you have now and save them either on paper or to your PC. Just in case you do need them in the future before they upgrade you plan.
    I had tried to post a direct link to the T-Mobile website but it seems the site doesn’t like links. There might be another reason the post didn’t take but that is the reason I figure. So you go to the T-Mobile com / newbenefits that is the address that they gave on my pink card. I figure that that is alright since that is an official T-Mobile website.

  • RLB63

    I think the answer is actually on the on their website. I don’t know if I missed it or it was added later.

    The pink card says:

    “Up to 30 MB of 4G LTE data (or more depending on your plan)”

    The website says:

    “Up to 30 MB of 4G LTE data included or your rexisting amount of paid 4G LTE data on the fastest nationwide 4G LTE network.”

    In the question answer section on the website it also says of interest:
    “I have a family plan. Is the cost increase per line?
    No, the increase in cost is for the total account.”

    Since the card says depending on your plan, the website says your rexisting amount, and Cam’s sources state that we should not lose any data I would hope we are safe. Executive Resolutions, has already admitted they isn’t who they claimed. That they could easily just have said that they worked for T-Mobile. To call them “my team” just increases my lack of trust for the person. We have no proof that they are who they claim they are now and not just a troll with the preponderance of the other evidence. Could they be true? Yes, but they have admitted to being a liar, and we have THREE sources stating that they are wrong.

    I strongly suggest people to take screen prints of what you have now and save them either on paper or to your PC. Just in case you do need them in the future before they upgrade you plan.
    I had tried to post a direct link to the T-Mobile website but it seems the site doesn’t like links. There might be another reason the post didn’t take but that is the reason I figure. So you go to the T-Mobile com / newbenefits that is the address that they gave on my pink card. I figure that that is alright since that is an official T-Mobile website.

  • Executive Resolutions

    I know this thread is getting old, however, I wanted to post an update on the Migration Initiative.

    T-Mobile is currently working on sending grandfathered customers who have not been migrated thus far new post cards that will display the correct information on their specific rate plan migration. In these cards, it will clearly state that rates will increase based on Bridge to Value discounts being eliminated and unlimited data options starting at $0 per line (30MB data plan) or an unlimited offering starting at $20 per line.

    For those customers who have almost all lines with a BTV discount, Preferred Web offering, and/or T-Zones, these cards are currently being created to explain these changes and a new FAQ page will be specifically created for these customers. A special Migrations Team will be created to help ease customers onto the new offerings.

    Tentatively, the whole migration process will be completed by the end of 2015 and all customers will be placed onto the new offerings (Simple Choice/Select Choice).

    For now, most migrations have ceased until these new cards and the Migrations Teams are created.

    I have said this before, however, this will be my last post regarding this issue. I am mearly providing an update on the migration initiative.

    • thepanttherlady

      I received one of these postcards last week. It basically said there was an error on a previous postcard (not received) and that my plan would be moved to one that included the 30MB data plan or an equivalent of our paid data.

      I’ll bring it to work tomorrow and scan a copy to Cam if he wants to post it.

      • Executive Resolutions

        The final round of migrations (those with BTV/T-Zones/Preferred Web), if the initiative continues, will begin again Q2 2015 after a new set of post cards, a Migrations Team, and a FAQ/Answer Center website is created. This will be the hardest part of the migration initiative because almost all customers will pay more, potentially up to $75 more per month for similar services on a 5 line family plan.

        There is a possibility that T-Mobile will leave these accounts alone or just create a new $5 Unlimited High-Speed Web SOC for Simple Choice. However, T-Mobile is against, at the moment, creating a $5 Unlimited High-Speed Web SOC for Simple Choice because Loyalty will have to deal with current customers trying to get in on such a great deal (reducing ARPU matrix goals).

        T-Mobile may just leave the final legacy plan holders alone. Those customers are those with family plans that are $39.99/$49.99 with or without family messaging for $9.99/$15.00, and add a line costs at $4.99 with or without BTV/T-Zones/Preferred Web features. If T-Mobile leaves these grandfathered plans alone, at some point, these customers will have to upgrade to take advantage of new rate plans and features.

        T-Mobile could start IMEI checking these preferred plans to verify that Android phones are only used on that specific plan, that Preferred Smartphone is only used on select smartphones that T-Mobile finds appropriate for the plan, and that T-Zones/Preferred Phone 1st is only used on non-smartphones or devices only recognized in T-Mobile’s systems (unlocked/unbranded BYOD being blocked by the network). If a customer is using an ineligible device on a specific data plan, that customer would have to upgrade to a new data plan and rate plan to take advantage of the network.

        These are the current talks within the organization and the latest in rate plan migrations.

        • Ky

          I hope T-Mobile leaves their loyal customer base alone. Enforcing IMEI check sounds very reasonable. Customers still get what they paid for and nothing more.

        • Executive Resolutions

          There has been a hold on all plan migrations, for now. T-Mobile is sending out letters to those customers who cannot get a better value by migrating to the newest plans. These letters will explain that there was a miscommunication in the rate plan migration and these customers will remain on their plan with no changes.

          T-Mobile will start to police grandfathered data plans to make sure that only authorized devices are used with these plans. For instance, if you have T-Zones or Phone First Web, these plans will only allow authorized T-Mobile non-smartphones access to the Web (unknown and unlocked devices being blocked). Android Unlimited only allowing access to T-Mobile authorized Android devices. Smartphone Unlimited only allowing access to T-Mobile authorized smartphones (Windows/Symbian).

          If a customer on one of these grandfathered data plans gets a new device or wants to switch platforms, the customer will have no choice but to upgrade to a new rate and data plan from one of the current offerings (Simple Choice/Select Choice). A customer will not be able to switch from one grandfathered data plan to another by calling loyalty any longer. The grandfathered data plan is permanent to that line only. As long as a customer purchases a T-Mobile recognized device that is compatible with the grandfathered data plan, the device will continue to access data services. Since T-Mobile did not carry the iPhone during these preferred data days, all these devices will be blocked unless the customer switches to a new rate and data plan.

          These new restrictions only apply to grandfathered customers and will not apply to Simple/Select Choice. T-Mobile’s current rate plans do not have device restrictions (Simple/Select Choice allows more freedom than legacy plans). In order to use any device at anytime, a customer will need to choose a new T-Mobile rate and data plan.

          These restrictions will take several months to implement but it almost forces grandfathered customers to choose a new rate and data plan. This way, T-Mobile is not technically forcing anyone onto the newer offerings. In order to take advantage of the network, grandfathered customers will be required to use the correct data plan with the correct T-Mobile device.

        • maciejkoziol

          makes sense

  • Jason

    @ExecutiveResolutions
    If the only tool you have is a hammer, every
    problem starts to look like a nail; T-Mo had no “we’ve screwed you out
    of your subsidy” discount, so they used BTV discounts as a discount to
    compensate grandfathered plan users for the lost value when T-Mo got rid
    of subsidies across the board. The “bridge” was
    open-ended- this compensated the customer for the loss of a subsidy
    until they decided to change plans (if ever). Remember, when T-Mo
    started offering unsubsidized value plans, they were optional- you were
    free to choose either subsidized or unsubsidized rates. Only when T-Mo
    discontinued subsidies completely did they start throwing BTV discounts
    around to folks (like me) who were out of contract on all lines. This
    seemed fair, since the subsidy was previously built-in to our
    grandfathered rates.

    I was told I could keep the BTV discounts as long as I keep my plan so therefore BTV should be “permanent. I’ll cross
    to the other side of the “Bridge to Value” the minute T-Mo offers me a
    plan as good as I currently have. Until then, I’m hanging out here on
    the bridge because I don’t see the “value” on the other side!