Tag Archives: study

Newest JD Power Results Show T-Mobile Still Has Customer Service Needs

For all T-Mobile’s recent bravado, there’s still one avenue the company needs to seriously overhaul: customer service. Unfortunately, a new JD Power study finds T-Mobile in last place once again as Volume 2 of the 2013 Wireless Customer Care Full-Service performance study is released. T-Mobile’s fourth place finish isn’t all that shocking anymore, but what is … [read full article]

New Study Shows T-Mobile Customers Used A Lot Of Data Over The Past Six Months

A joint FierceWireless/NPD Connected Intelligence study conducted over the past six months tracked the data usage patterns of 1000 smartphones on the nation’s top four carriers. These 1000 smartphones are generally Android devices, however NPD recently added 100 iPhones to its survey database. The results are unsurprising as this is just the latest in a series of studies that show T-Mobile customers consume the most data. In fact, T-Mobile customers dipped … [read full article]

T-Mobile’s JD Power Downward Slide Continues With New Wireless Purchase Experience Study

Oh how the mighty have fallen as the bad news day for T-Mobile continues after their quarterly earnings show yet another quarter of customer losses, a new JD Power study once again places T-Mobile in dead last. This semi-annual study “evaluates the wireless purchase experience of customers using any one of three contact channels: phone calls with sales representatives; visits to a retail wireless store; and on the Web. Overall customer … [read full article]