Tag Archives: Customer service

Has T-Mobile Customer Service Taken A Turn For The Worse?

After T-Mobile’s loss of the JD Power Customer Care award and a continuously growing stream of emails regarding unusually long wait times we begin to wonder just what exactly is going on with T-Mobile’s award winning customer service department. Well someone’s ears were ringing as two sources answered our question with a confidential look at what could be to blame. We’ve received two pieces of information that give us at least some form … [read full article]

T-Mobile Bests AT&T In Customer Satisfaction Survey

One of the biggest points echoed by T-Mobile customers when the topic turns to a potential AT&T merger is what will happen to their company’s praised customer service? While all wireless customer service departments are imperfect, T-Mobile has proven time and time again they are diamond in the rough and have the JD Power awards to support that statement. Thanks to Consumer Reports we have a look at how people really … [read full article]

Customer Care Closed For President’s Day

If you were planing on getting that overdue bill fixed or getting an extra discount from the Loyalty Dept., you might want to do it before President’s Day. T-Mobile states that most Customer Service and Sales will be closed for the upcoming holiday between 10 p.m PT on February 20th and 3 a.m PT on February 22nd. If you try to reach General Care, Customer Loyalty, Financial Care, or FlexPay between the hours … [read full article]

JD Powers Awards T-Mobile For Best Customer Service

For the second consecutive year T-Mobile has been awarded the highest ranking by JD Powers for the best customer service in wireless. This is just one of many JD Powers awards T-Mobile has decorating the shelves in Bellevue and we suspect there are more on the horizon. While some of you find yourselves longing for a deeper selection of handsets it’s hard to argue that customer service in the wireless industry isn’t … [read full article]

T-Mobile Takes Best Customer Service Win According To Laptop Mag

By now T-Mobile is used to winning customer service excellence awards but each and every one must give them another shot of pride. This time Laptop Magazine, one of my favorite sites has rated T-Mobile as having the best customer service among the big four carriers. T-Mobile doesn’t come off perfect, but this wholly unscientific test shows that by and large T-Mobile reps were more informed and faster at getting the … [read full article]

T-Mobile Ranks Second In Customer Service According To Consumer Reports

One of the T-Mobile claims to fame has always been outstanding customer service in an industry known for anything but that. A JD Power favorite, T-Mobile has seen an increased need for outstanding customer service support with the Sidekick debacle and outage that caused widespread anger against T-Mobile for being so quiet regarding the issue. Either way, Appleinsider points out that T-Mobile, while scoring behind Verizon, was found to be superior to … [read full article]

More Proof T-mobile Rules In Wireless Customer Service

As wireless customers we put an unusually high amount of reliance in our cell phones and for good reason: portability is a key factor in our lives. When the cell phone stops working, it’s almost as if life slows down to a crawl along with it. That being said, among the four major carriers, which survives the real world test of customer service? No JD power awards to be given here–just real world testing under real world … [read full article]

T-mobile Wins At Customer Service Again

While T-mobile may be fluttering in fourth place in the wireless market, they aren’t sitting on their laurels when it comes to customer service. Winning yet another JD power award T-mobile is again applauded for ranking high in customer satisfaction. “T-Mobile ranks highest in customer satisfaction among major wireless carrier-owned retail stores with a score of 729, performing well in all four factors that drive satisfaction. Alltel (721) and Verizon Wireless (714) follow T-Mobile in the rankings.” … [read full article]

T-mobile Goes Above And Beyond!

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Its not frequent enough that we write about T-mobile and their superior customer service. Sure we cover the JD Power Awards, and we know T-mobile is always out looking to prove its best value, but this time, they went above and beyond to ensure that customers, even those who don’t use carrier branded devices get the very best service. This comes via Consumerist (one of my personal favorite sites btw) and showcases how a … [read full article]