Netflix admits to capping AT&T and Verizon customer streams, backing up John Legere statement

tmobilejohnlegere

Last week when T-Mobile announced the addition of YouTube and other services to Binge On, John Legere addressed criticisms of Binge On and its 480p streaming quality, saying that AT&T and Verizon was streaming Netflix at 360p. AT&T and Verizon denied Legere’s statement, but it turns out that AT&T and VZW’s customers are indeed getting their Netflix content throttled, just not by their carriers.

Netflix has told the Wall Street Journal that it caps streams for “most” wireless carriers around the world, including AT&T and Verizon. The streams are being capped at 600Kbps, a decision Netflix says was made in order to “protect consumers from exceeding mobile data caps.” To compare, it’s previously been shown that Binge On streams are capped at around 1.5Mbps. Netflix also revealed today that it’s been throttling wireless consumers’ speeds for more than five years.

While Netflix caps the speeds of most carriers, it says that there are two that it doesn’t throttle: T-Mobile and Sprint. The decision not to cap the speeds of those carriers was made because “historically those two companies have had more consumer-friendly policies.”

AT&T and Verizon have both responded to the news that Netflix caps the streams provided to its customers. “We’re outraged to learn that Netflix is apparently throttling video for their AT&T customers without their knowledge or consent,” said James Ciccioni, Senior Executive Vice President of External and Legislative Affairs. Meanwhile, Verizon responded by saying that it “delivers video content at the resolution provided by the host service, whether that’s Netflix or any other provider.”

Unsurprisingly, John Legere was pretty happy about this report coming out. He took to Twitter and posted a tweetstorm, saying things like “They attacked us for #BingeOn & all along they’ve been giving their customers lower resolution than us! And they still gouge on data!” and “@TMobile gives you transparency & higher quality video w/ #BingeOn! 480p is a great mobile experience, people love it!”

Now that Netflix has admitted to throttling the streams of AT&T and Verizon customers, it’ll be interesting to see how they respond beyond today’s statements, if they do at all. Netflix does say that it’s working on a “mobile data saver” that’ll launch in May and give wireless customers the ability to increase their video quality if they’d like, so AT&T and Verizon may simply wait for that to roll out rather than try to get their customers’ streams unthrottled. We’ll just have to wait and see what happens. Until then, you can find John Legere’s tweetstorm on today’s report below.

Sources: WSJ, Netflix

Tags: , , ,

  • Verizonthunder

    Ahhh John Legere at his finest

  • John Doe

    John Legere doesn’t seem to get it.

    Content providers can do whatever they want with their content they are not bound by FCC rules and regulations but for a carrier to do it, to interfere with all the video streams that their customers are requesting…now that is WRONG.

    I hate to say it but AT&T and Verizon are on the right side of this.

    • Mike

      You don’t seem to get it Binge On is optional your not forced to participate in it.

      • John Doe

        It does not change the fact that T-Mobile is the one that is DOING the throttling.

        Also, allow me to correct your statement: “Binge On is optional you’re not forced to REMAIN in it.” – You are or you were part of BingeOn whether you liked it or not.

        • egeeegt

          Which is not a big deal, switch it ogg and get over it.

        • egeegt

          off*

        • John Doe

          What does this have to do with T-Mobile throttling video streaming?

        • Eric Harlow

          So you are complaining about T-mobile binge on and their throttling video streaming capped at 1.5mpbs 480+ p resolution, but you have no problem or issues with Netflix throttling video streaming capped at 600kpbs, 360 p resolution for At&t and Verizon customers? I don’t get your logic. 480p resolution … Last I remember is a higher resolution than 360p but you are free to your opinion.

        • VN

          Netflix can pump whatever resolution it wants, it’s a business between Netflix and its subscribers. Same with other providers. T-Mobile, as an ISP, has no business coming in between providers and subscribers.

        • Acdc1a

          You must get the id10t error a lot on your computer.

        • VN

          Please don’t get emotional.

        • VN

          Binge on is a business relationship between tmobile and it’s customers.

          You and the FCC and other whiners and complainers need to stay out of it.

        • John Doe

          Because Netflix is the one that is doing the throttling. They are not an Internet service provider. I am not paying them for unfettered access to the internet, I am paying T-Mobile.

          Netflix can do whatever it wants with its content. If they are happy with their customers watching 360P videos then it is fine but for a carrier to throttle all video streaming is wrong.

        • dontsh00tmesanta

          John doe bitching about this 6 months later

          Disable it and get back to work

        • John Doe

          :)

        • ssjchaseutley

          Oh nos, i had to click a button to shut off BingeON, oh the horror -_-

        • John Doe

          What does this have to do with the article?

          John Legere came out and said surprise Netflix throttles video on AT&T and Verizon but T-Mobile is doing the throttling with BingeOn.

        • Matt

          Because manually turning Binge On off is so mentally taxing …

        • John Doe

          This has nothing to do with my comment. I was just correcting Mike.

        • RLB63

          Yeah I agree. I have to goto my contact list and call it! I didn’t want to bother remembering the codes. 5 whole seconds of my life wasted.

        • Matt

          I was being sarcastic

        • Wayde Philpot

          That moment when a carrier offers non capped streaming from big name providers and people complain about net neutrality…. That moment when other carriers dont offer a BingeOn like service and leave it up to the streaming provider to dictate resolution and or bitrate. Tmobile lets you opt out of BingeOn and tmo’s streaming with Binge enabled is still better quality than other carriers. People need to stop complaining. Im tired of hearing about Net neutrality violations by tmo. Ppl complain about carriers not offering unlim highspeed data. Ppl complain about carriers throttling. Ppl complain about data overages. As a consumer, youre not going to get free unlimited 1080p streaming. Get over it!!!

        • Fabian Cortez

          Well said!

        • John Doe

          It is not free. IT IS $45 A MONTH. GET OVER YOURSELF.

          If T-Mobile’s network can’t handle unlimited 1080P streaming then they should not offer unlimited plans.

          If I am trying to sell you a bottle of soda but I only have half a bottle, I am not going to fill up the rest with water and sell it to you. Because that would be disgraceful.

        • Erik

          Trust me, I stream at 1080p, never throttled. I use OVER 40gb per month. It handles great!

        • besweeet

          I have Binge On disabled. Therefore, I am not a part of it. I can stream 1080p60 YouTube videos over LTE (and HSPA+, for that matter) with no problems.

          Your logic is flawed everywhere.

          #HatersWillHate #TrollsWillTroll

        • John Doe

          It still does not change the fact that T-Mobile is throttling customers and not Netflix.

        • besweeet

          T-Mobile isn’t throttling the customers. The customers are throttling themselves. They are in control of it.

        • John Doe

          No T-Mobile is the one that is implementing it even if they get explicit customer permission (which they don’t) it still does not change the fact that an internet service provider is DOING the throttling.

        • besweeet

          Ugh… No point in going up against a troll.

        • John Doe

          You need to go look up what a troll means because if calling everyone that disagrees with you a troll then there is something flawed in your theory.

        • VN

          You are being owned soooooo bad here it’s not even funny

          Give it up troll LLLOLLOLOLOL

        • John Doe

          What?

        • VN

          I think that was Fabian, not me.

        • T-Mobile hasn’t added Twitch to Binge On IIRC, and I’m able to enjoy Super Mario Maker streams at HD with no problems on my Fierce XL with Windows.

          By the way, don’t waste your breath on these trolls bashing TMUS.

      • Fabian Cortez

        Yup, and he’ll never get it because he’s stuck on his idea and is so far deep that he feels admitting to his mistake would make him less of a “man.”

        The reality of the situation is that it’s make him a bigger and better “man” if he admits to this nonsense and move on. Personal growth is an amazing thing at the end of the day.

        • John Doe

          Sexist much? Hopefully you don’t work for T-Mobile. The last thing they need are sexist employees.

        • RLB63

          So are you saying you would be less of a woman with the name John Doe?

          If you think both sexes aware the same emotionally then you have far bigger problems than your issues with T-Mobile!

        • John Doe

          You clearly have far bigger problems with your grammar.

        • Fabian Cortez

          Sexist much? Hopefully you don’t work for T-Mobile. The last thing they need are sexist employees.

          There’s nothing sexist about my comment, John Doe.

    • Irfan

      hay please go and read FCC policies , no provider can block or play with network throttling with in given plan , when apple introduce FaceTime At&T was charging 10$ if you would like to have FaceTime , but instead of blocking port they plays with phones softwares and once you jailbreak it you was able to use plus Skype was black not over port it was software change because blocking – throttling is illegal .

    • n900mixalot

      You’re wasting your breath with these troglodites. But you are 100% correct. Keep fighting the good fight.

  • Mike

    Netflix is taking into consideration that AT&T and Verizon have smaller GB plans plus they get charged overages unlike Tmobile and Sprint customers who just get there speeds reduced after using all their LTE data . Binge on is great for customers on non unlimited plans so all the crying needs to stop and if you don’t wanna use it turn Binge on off.

    • Fabian Cortez

      Sprint just recently added 2G after high speed data caps. Prior to that they charged overages just like the duopoly.

      • dtam

        I think they copied that over a year ago

        • Fabian Cortez

          I think they copied that over a year ago

          No, it was much more recent than that.

          For the longest time, Sprint has $15/GB overages just like the duopoly as they truly believed they could compete with them.

  • MIke

    Wow! Verizon and ATT didn’t know that the Netflix has been pushing out video at a low resolution for the past 5 years – BULL SHIT! HOw could they have not known – are their engineers that incompetent. Was there some sort of agreement with Netflix and Verizon/ATT? Did they just realize this a week ago? DUmb and dumber sure have a lot of explaining to do especially after making such a big deal about TMO throttled data and lower resolution video. COME ON – STOP BULL SHITTING Verizon and Att. JUst be honest and tell the whole story. I smell a cover up!

  • calvin35

    This is too funny. At&t acting like they give a damn about their customers. At&t is only pissed because this cost then millions in overages over the years.

    • Adrayven

      Yup

    • RLB63

      PLUS egg on their face….

      Even if they weren’t aware, it’s embarrassing that big services are speaking out against their data limits.

      • Fabian Cortez

        It really isn’t their data limits but more of their nasty financial overages.

  • donnybee

    All these BingeOn haters are laughable at this point. We’re talking about the difference between a service 100% controlled by consumers to choose their bitrate (and getting free streaming), and bitrates dictated on the consumers. This is a no-brainer.

    Some say it’s a shame on T-Mobile for performing the throttling, forgetting it’s the user who controls it. If that argument held any water I would also say shame on my car for being able to go over the speed limit, even though I’m the one controlling it. Sounds logical.

    • VN

      If you don’t like what Netflix did you have and will have many other options, if we still have an open internet.

      But if one doesn’t like an ISP messing with the internet service it provides, we have few options. Verizon and AT&T are doing or going to do the same. That leaves Sprint but we don’t know for how long.

      That’s why it is very mportant that we don’t allow ISPs to do this.

      You don’t know how Binge On will evolve, maybe it’ll evolve into something that you don’t like or agree. And if all carriers are allowed to do this, we’ll be out of options.

  • VN

    1. I don’t think throttling is the right word for what Netflix was doing, I think ‘providing’ would be more appropriate.

    2. Legere lies even when he’s saying the truth, but I guess that’s his job.

    3. I like that Netflix will offer options for other video qualities. I think that’s how it should be, all video apps should have a quality setting, and browsers too. No need for BS. And even better could be a master setting in our devices that let’s apps know what do we want.

    4. AT&T and Verizon have nothing to say really, Netflix user will be the judges this time.

    • VN

      Ah so tmobile offering options is bad but Netflix is good?

      You’re a hypocrite.

      • user

        Let me explain: an ISP doing it is wrong because it’s not supposed to.

        Netflix can do whatever it wants because it is not an ISP.

  • gmo8492

    At&t is “outraged” that they lost millions in potential overage charges. John was on fire today, no chill straight savage.

    • Fabian Cortez

      At&t is “outraged” that they lost millions in potential overage charges.

      That’s an excellent counter-analysis.

    • That says a lot about AT&T Mobility’s and Verizon Wireless’s business models.

  • vinnyjr

    Funny, the same people bashing BingeOn because the video streaming wasn’t good enough, find out it’s better than what they were getting all along. As I’ve said in the past BingeOn is a great service. Thank You John Legere, Thank You T-Mobile.

    • VN

      You are just missing the point.

      • RLB63

        How?

        • VN

          It’s hard to even explain what he said, let along what he meant.

        • VN

          But you said he is missing the point. How can he miss the point, meaning you understood but you can’t explain.

          Sounds like you have the problem explaining it then.

        • VN

          It’s like a train wreck.

          I said it’s hard, not impossible.

        • VN

          Cannot be that hard since you, who thinks standford created a binge on report and cannot understand binge on can be turned off, understood his comment.

          It’s not that hard. ;)

        • user

          The issue is not whether you can turn it on or off.

          Read the report.

          But if you do understand, admit that you don’t care as long as you’re getting “freebies”.

        • user

          Then why don’t you explain it?

        • user

          I agree, it’s a mess.

  • Acdc1a

    Just warms my heart. The crybabies on this site will still complain. I sure hope some of them switched due to their outrage.

  • Medion

    I’ve always said that Netflix should have a setting in each app allowing the user to select stream quality. Maybe I want 1080p at home, but 480p on my son’s TV, or my phone when on wifi and 360p when on network data. Let me choose.

  • Steven

    Agreed with Ledger, this PROVES people couldn’t tell a freakin difference between 480p and 1080p on their phones. I can’t tell you how many people, on this site mind you, were saying “Like, OHMAGERD, I’ll stick with Verizon. I can fo-realsies tell the difference. Who would settle for 480p? Its uber blurry….” You’ve been getting less for years and NEVER KNEW!!! Even the execs and AT&T and Verizon didn’t even know. And I don’t know whats worse by Dumb and Dumber, knowing and intentionally screwing you, or being so oblivious and out of touch with their own product to not know what they are even providing and charging their customers for. So bad….. so so bad. Keep winning T-Mobile!

    • VN

      If A is not B, it doesn’t necessarily mean A is C.

      • VN

        Oh shut up troll

  • NardVa

    In fairness it wasn’t AT&T or Verizon doing the throttling of the video stream, it was Netflix. I see why Netflix did it. Image how many customers Netflix would lose if their service kept putting people into overages.

  • joshua43214

    Any YouTube creator can tell you that video quality has far more to do with how the video is rendered than the “definition.” a well rendered 480p video will have a much higher quality than a standard quality render at 1080p.
    1080p on a phone is just stupid anyway.
    This throttling is only mobile customers as well (not wifi!). I don’t think people really have any idea how much data a real HD signal is.
    You are far better off with a small, well rendered file in a lossless format, than a larger file in a lossy format.
    can we all at least agree that Netflix knows how to render video for streaming?

    • VN

      I agree but, for the same reason providers should be the ones deciding what video they send to their clients.

      • Acdc1a

        Yeah, funny how the argument changes isn’t it?

        • VN

          Please explain what you mean.

        • Acdc1a

          Simple. First it was wrong to limit video resolution… Now it’s only wrong if it’s the ISP doing it…by option mind you.

        • VN

          I see your observational point. But that’s the main issue from the beginning: ISPs coming in between providers and users.

        • VN

          No relationship is between customer and ISP. A business relationship that the end user has absolutely control.

          Understand this please. Thanks honeytroll.

        • VN

          1. We pay an ISP for access to the Internet.

          2. There are rules for ISPs for a reason.

          3. If you want to learn more read the Stanford report.

        • VN

          1. Duh

          2. Duh. Binge on isn’t mandatory and can be turned off

          3. Inconclusive report by a single professor that happens to work for Stanford. It is not a Stanford report.

          4. No wonder you’re so confused about everything.

        • user

          Looks like you didn’t even read the Stanford report.

          Binge On is on by default for all the millions of customers, with the hopes they don’t turn it off so T-Mobile can save bandwidth.

        • user but really VN

          Hopes? Lol good luck proving a hope. O and YOU CAN TURN IT OFF

        • U

          No need of proving, it’s shamefully obvious dude. :)

        • matt

          i took the time to email the actual stanford processor. my main concern with binge on is it requires you to get a post paid plan and to pass a credit check. no credit check , no binge on. but nobody cares about the poor. and so far i never heard of anyone else mentioning this ‘ credit check policy ‘ for binge on and data stash.

          if you want prepaid and you want data stash and binge on, your only choice is to get a t-mobile account from an mvno like net on the run or net talk connect. if you walk in the store and sign up for prepaid, or activate your apple sim on your ipad, you are screwed out of these promotions. no one gives a crap. all they care about is some crap net neutrality argument

        • matt

          if they refuse to put data stash and binge on , on prepaid iPads, and treat that plan as a ‘ lower value plan ‘ they should knock a few bucks off of it, and not charge you exactly the same cost as a post paid plan.

        • VN

          I agree in the sense that for the quality of service T-Mobile has we should be getting around 8 gigs for for $50.

          Wal-Mart Family Mobile has 10 gigs for $50, 2 gigs of difference would be reasonable for the difference in priority.

          People get confused with the “freebies”.

        • JMccovery

          Gonna correct you on something. Prepaid plans that have more than 2GB data come with BingeOn™.

          I have the $80 unlimited prepaid, with BingeOn disabled, so, no ‘credit check policy’ needed.

          If you REALLY need the benefits of Data Stash, but don’t have the necessary credit rating, why not ask a good friend, or a family member to help you out with a post-paid account?

          Otherwise, purchase a prepaid plan with more data, or change your data usage.

        • U is VN as well

          Nope. That’s not how things work VN troll.

          FCC says it’s okay. People are okay with it. Content houses are okay with it(they use more and more data–the data they want to use) Only people not okay with it is you and John doe. Good, you are not happy. Cannot please everyone.

          Oh and none of this matters because U CAN TURN IT OFF :D

        • user

          No Fabian, you’re missing the point. Read the report.

        • user is a longtime troll

          Not everyone is Fabian when they prove you wrong. :D

        • Jason

          Dude he’s just a troll I say let it go..he can’t come up with any strong argument so now he thinks you’re Fabian.
          #trollsgonnatroll

        • iPhoneRules

          #iPhone4ErevyKing

        • user is a longtime troll

          Thanks and yup #trollsgonnatroll!!

        • VN

          Whatever you say.

        • Yup VN is user & longtimetroll

          Sure bro

        • Fabian Cortez

          Not everyone is Fabian when they prove you wrong. :D

          I like how my name gets invoked.

          I feel honored, really.

        • user

          What is wrong?

        • U is VN as well

          If you don’t like it you can go to a carrier that will have Netflix at 600kbit/s with NO WAY to turn it off.

          That is now painfully obvious VN :D

        • user

          Turning it on or off is not the issue.

        • VN

          Then tell me false VN.

          What if the customer wants an unthrottled access to the internet?

        • VN

          Turn. It. Off.

        • user

          If he’s a troll, what that makes you?

        • user

          I’m really VN using yet another name

          ^

        • user

          And the Binge On issue has many faces, and many are stuck in the “just turn it off”

        • user is VN and talking2himself

          Having fun ? Lol

  • Mike

    Verizon and ATT customers should be happy Netflix is doing this so customers won’t use up their entire data allowance on one movie. In the meantime were enjoying our 2 unlimited everything lines for $100 from tmobile.

    • VN

      And looks like they do very good rendering of their videos too that many people didn’t noticed or complained about it.

      I saw iPad and iPhone rendered videos where 240p looks better than common 480p videos.

      • Jason

        You cant render more pixels into something. Even the best 480p image will never look great on something with a 2560×1440 native resolution. Ya dont have the pixels, period. Were talking 2 million in a 1080p vs 300,000 pixels. The source data aint there to extrapolate the quality. Can you live with it? You can live with anything but its a crappy way to live once youve seen 1080p on the same phone. You dont get a phone with 3.5 million pixels on the screen (which is a miracle of modern technology) and then put source material on it that is extrapolated from 300,000 pixels. So ghetto and like a compromised life for no reason.

        • Bravadu

          To be fair, they have the pixels, and it’s there but your retinas can’t tell the difference.
          Hence the term retina display at which at a certain ppi and distance a perfect human eye can’t notice any more detail.

        • Jason

          I agree to a certain extent, the jump from 1080p to 1440 is a little hard to perceive. But in this case there is absolutely no question that 480p is just deficient and well short of either of those.

        • Bravadu

          “Absolutely no question”?

          Netflix capped everyone on the nation’s 2 biggest carriers to 360p for 5 years and no one noticed until tmobile mentioned it.

          So can you repeat what you said again with a straight face about 480p?

        • steveb944

          The ‘Retina’ moniker has nothing to do with this if your feed is low quality. You’ll get a bad quality view in ‘retina’.
          And that resolution has been far surpassed by the competition BTW.

        • Bravadu

          I was responding to his comment about “480p image neverlooking great on something with a 2560×1440 native resolution”
          Well guess what? Netflix was capped to 360p on the 2 biggest carriers and no one noticed for 5 years.
          In fact if John Legere didn’t let it slip, it might be several more years before anyone actually noticed it and probably not casual consumers at that.
          And yes there are phones with higher ppi than Apple, but that’s somewhat useless – your eye can’t notice the extra pixels unless you are somehow not human and you get a hit on performance – check out complaints regarding gaming on native 2k resolution

  • Jason

    Moral of the story: Verizon and ATT are just garbage in every conceivable way. They are expensive, you can barely get unlimited plans if at all, even when you do get unlimited apparently you still get crappy video quality. By force and without notification. Just a big pile of crapola sandwich.

    • Luigi

      Mamma mia!

  • Raiterio Patterson

    John Legere has zero chill

  • Moe

    I must have missed something. This in not about Binge On it about Netflix throttling their content. If you want to bitch about Bing on “on/off” find a different place.

    • user

      Legere was defending Binge On by falsely accusing AT&T and Verizon of throttling Netflix streams.

      If everyone is okay with Binge On by now, as many say, why the need to defend?

      • user aka VN

        I’m still trolling because I can’t get over the simplicity of all of this

  • Richard Darrington

    And the truth comes to light

  • NardVa

    We in the area of 2K screens, but video content is being throttled to 480P and under for different reasons. It sounds like we are going backwards.

    • AS118

      I agree. On larger phones, 720p makes a difference, and on tablets, you can definitely see the difference.

      I wouldn’t say 1080p or 1440p are particularly necessary on phones, but the difference between SD and HD is big if your device’s screen is large enough for you to be able to tell.

      Some of my video streaming apps were limited to 480p, even over wi-fi, and watching them on tablets was not fun.

  • Phil Howell

    Ok, ok, ok. ..
    I get the point of this.
    But, c’mon
    How about quit wasting time on this garbage and get the Samsung updates out the door?
    All this is getting ridiculous, focus on keeping your customers happy. Then trash on the other networks.

    I mean hell. .. Sprint beat us on updating all its samsung devices. .. Sprint… the bloat ware capital.

    • steveb944

      If you’re still depending on a carrier for updates you’re doing it wrong. Get a Nexus if you care about updates. Otherwise enjoy your feature rich device.

      • Phil Howell

        Ok I may have over emphasized that one example. ..
        Let me restate/ broad stroke things for you.
        Just incase your missing it

        “All this is getting ridiculous, focus on keeping your customers happy. Then trash on the other networks.”

        Nexus this nexus that, been there done that.
        Been on android for ages. Wasn’t / isn’t my main concern. What I am concerned about is wasting a huge amount of time/ resources on a futile pissing match. Get our coverage/ infrastructure/ updates/ overall network performance up THEN play the my junk is bigger than your junk game.

        • steveb944

          So completely ignore your first point then.

          I agreed on your latter point, but they’re working on improvements and especially in my area they’ve proven themselves. If it’s obviously not working out for you, there’s no reason for you to not switch and find a better fit for your needs.

  • Tmoblows

    Never mind the slow speeds from tmobile

    https://pbs.twimg.com/media/Cehb6c-WEAETRZ3.jpg

    • Dakota_Offspring

      Switch to another provider. Problem solved

  • VN

    In May when Netflix provides the options to save data or get better quality streams, Netflix users will have two switches: The Binge On switch and the one from Netflix.

    I wonder what are they going to do?

    Enjoy.

    • Walt

      What are you talking about “In May” netflix already has that option on their website. Look it up

    • VN

      You are a troll and still trolling this article for no reason…..move on

      • Android_God

        He’s a troll because he’s saying something you may not agree with? I think it’s a legitimate question. If more and more providers like Netflix, YouTube, excetera start offering ways to save on data then there’s no reason fo Binge-On. I think John should be careful what he wishes for and how he acts.

    • Fabian

      They can just turn Binge On off and select any netflix option. It’s that simple.

  • Android_God

    I really admire John and his ability to fully embrace acting like a toddler on social media every chance he gets.