T-Mobile finished 3rd or worse in each region according to J.D. Power’s network quality rankings

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J.D. Power recently published its latest network quality rankings, and it doesn’t make great reading for T-Mobile or its fans. While it may be leading the way in terms of speed in the major metro areas, when it comes to overall quality, it’s still lagging behind AT&T and Verizon.

J.D. Power’s network quality rankings measures which carriers provide service with the fewest lost calls, slow downloads, texts that fail to send or other regular issues. And – as you’d expect – Verizon was judged as having the best quality network. It finished top in each of the six regions with an average between 9-11 network problems per 100 mobile device interactions.

T-Mobile’s best score out of 100 was 14, in the Southwest, Mid-Atlantic and West regions. It scored 15 in the North Central region and 16 in the Northeast and Southeast regions. Overall, it finished 3rd – ahead of Sprint – in five of the six regions and last in the North Central region.

J.D. Power’s network quality rankings is now in its 13th year and shows that – instead of getting better – networks are showing more signs of strain than they have previously. The overall average number of problems per 100 is 13, that’s 1 up from the same time last year. Simply put: Subscribers are texting more and using the internet more than they have done before. And it’s taking a toll on the networks.

As for T-Mobile, it’s further indication – along with the recent full-year RootMetrics report – that the company is far from done with its network improvements. That’s not to take anything away from the superb work done by the carrier’s engineers over the past few years. Going from 0-265 million people covered by LTE in two years is incredible. But with the number of subscribers joining the operators ranks in recent times, the network’s capacity is being tested more than it ever has been.

Source: J.D. Power

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  • pda96

    Looks like Mr. Legere still has some work to do.

    • maximus1901

      He’ll just wave away this report and say only ookla speeds matter lol.
      I wish ookla did quality measurements an not just speed

      • Cam Bunton

        Lol.

        • Jrunner

          Problem with the Ookla speed test is… if you can’t connect due to bad indoor coverage or overall coverage, it doesn’t send it as a 0… because it can’t connect :) That said, happy that LTE in Indianapolis now is 10×10!

        • Jaramie Black

          Yes! When did 10×10 start? I was there a few months ago and it was 5×5 still.

        • Jrunner

          I first noticed it beginning of this week when HSPA+ seemed a little slow… did a service mode test on the towers and confirmed 10×10 on the LTE so must have reallocated spectrum. It had to have been very recently, as in the past week or two. I’m also assuming that Hamilton County was done also because found 10×10 LTE in Carmel last evening. Now if only they would expand coverage downstate and get the band 12 up and running (not that that’ll help me with my phone).

        • TK – Indy

          If you are in Indianapolis, you should try Sprint – it is a great market for them. I get 50mbps+ on Spark, which is everywhere, and the entire state has LTE. They are cheaper and far, far better than T-mobile here.

        • Mike

          On the drive on I-65 between Chicago and Indy, good luck on sprint. You will show signal, but the phone does nothing.

        • TK – Indy

          Not true, I did it 3 weeks ago and had LTE all the way, plus had Spark all through Lafayette area. Coverage was as good as anybody, including Verizon. Quit lying.

        • Mike

          Not true. The whole state of IN is not covered by Sprint LTE. Just south of Indy, you roam. By Kentland and Washington IN its 3g. Sprints LTE coverage isnt saying much either. Very slow. Its Slower than T-Mobiles HSPA in many areas.

  • Hmm there is only a 4-5 point difference between T-Mobile and Verizon as well as a 5-7 point difference between the lowest ranking carrier and the highest ranking carrier…

  • GreatNews

    I would rate then much worse for providing software updates! Take for example the LG G3, all carriers got the update already and T-Mobile is updating old phone a first like the Note 3 and ignoring newer phones like the LG G3

  • Jimmy James

    First with the typical comment that service is great where I live!

    • Sean B

      Same here.

  • Daniel Darnell

    T-Mobile is still terrible if you are outside of only the largest cities in the US. They still have a LOT of EDGE in my area and I’ve not seen any LTE at all here yet just slow 3G that tops out at 1.5 Mbps max. While on Sprint I can get 20 Mbps+ even in areas where I’m on EDGE with T-Mobile and the service was useless. Just had my friend in Tallahassee, FL do a test drive and he took the phone back in just 4 days of his test drive, he said the service was terrible. Which is the experience I had on T-Mobile when I was in his area too and he just confirmed for me that yes it’s awful and that’s a good sized city! I think if you are in NYC, San Fran, LA, etc… cities of major size T-Mobile may be fine but get outside of major cities and T-Mobile just has awful coverage by far the worst of the big four.

    • AussieB

      They should just promote themselves as an urban carrier. Be honest. Thats still a large target market. (And the iPhone trial should get am iPhone 6 by now)

      • Marco

        Well the economic growth is still major cities and not rural areas due to jobs being created there more so than outside of it. Gentrification is a major reason why the carriers are spending so much money on low band spectrum and not high band. If you live outside of a major city your gonna have to suffer and either pay more for Verizon or AT&T like most of the customers that are in business do or accept the fact that you will have less than perfect service and pay less as well.

        • John Wentworth

          I think you have that backwards, you said they are spending so much money on low band spectrum (which is better suited to rural and suburban areas) instead of high band spectrum which is better for dense areas like urban areas.

          Most of Verizon and AT&T’s spending has been on high band spectrum to improve urban areas, T-mobile has always been mostly about high band spectrum, though it is now just starting to try to expand coverage with it’s low band 700mz spectrum

      • I actually think that it does. Look at T-Mobile ads: hippy youngsters with silly clothes, bad hair do and creepy faces aren’t exactly bucolic images.

        • MKashi

          bucolic, I learnt my new word for today now…

      • Daniel Darnell

        He received an iPhone 5S for his test drive which he returned last Sunday so this test drive was very recent. I’m surprised the coverage was so poor he works for the state and works downtown. Even in downtown he had crappy coverage but when I was there last June my service was so bad so it didn’t totally shock me. So I feel like T-Mobile is even weak in decent sized cities. I’m honestly not sure where T-Mobile is good at, when I had it everywhere I traveled to it was stuck on EDGE or had spotty service. Even when I flew in to the Atlanta airport I had spotty coverage in the airport and Atlanta is a big city! In my eyes T-Mobile has a ton of improvements they need to make before they are usable to most people.

        • Arriving in the Detroit airport, I found myself walking around the terminal, up the stairs, seeking for a signal with the phone in hand in order to call my ride. Honestly, I thought that such days of scouting a signal were behind us in the 20th century, even in Detroit.

        • Daniel Darnell

          Yeah I landed in terminal C I think and I went to eat at Buffalo Wild Wings in the airport. It was over looking the runway and I was right next to a window. Got ONE bar of HSPA+ coverage, although my coverage was much better in other areas but it was spotty in parts. I thought it was pretty ridiculous though I’m in one of the largest airports in the world and I’m having poor signal in places. Then I get to Tallahassee and my service is even worse and hopping around from HSPA+ to LTE so much it was killing my battery life, so had to turn off LTE. My entire trip I just had awful service in many places, if I traveled there is no way I’d ever use T-Mobile. Of course I’m not using them now, I switched to Sprint and my service is 10 times better now.

        • Acdc1a

          Uh, maybe check the hardware. DTW in the McNamara and North terminals have SOLID LTE throughout. I travel there very frequently on multiple airlines.

          On a side note, metro Detroit has some of the best T-Mobile coverage I’ve seen.

        • Mike

          Stupid fast there and in some of the burbs around Detroit.

        • Mike

          I got to Detroit all the time for work. Never an issue on my iPhone 6 Plus

      • Logan C.

        why? the iPhone 5s was chosen because it has the worst signalling of any phone T-Mobile sells, if it gets coverage whatever phone the customer will buy will also get coverage.

      • Roger Sales

        I agree, given that the iPhone 6 is the iPhone consumers will be buying, and more importantly the 5S won’t mirror the experience you’ll have since voLTE is now officially a thing.
        Not having to depend on Circuit Switch fall back to HSPA+ voice, and after you end a call not having to wait for LTE to kick in is a huge advantage/perk to being an iPhone 6 owner.

    • Jay J. Blanco

      You should have reported that to @tmobilehelp and they would have dispatched a engineering crew to the location. I had to do that yesterday in my city. And I see you haven’t read the T-Mobile EOY 2015 chart. If not read it t-mobile is working on LTE conversation give it time

      • Ryan

        I did that exact thing in my area…twice. Their response? “We aren’t sure, Try buying a new phone.” Yeah, i’ll get right on that will the piles of cash I have laying around. :/

        • Spanky

          They did something similar with me as well. “Our coverage is excellent in your area, let’s troubleshoot your phones”. That was the straw that broke the camel’s back.

        • Mike

          Thats why you get on the JUMP program

        • Ordeith

          Only the true suckers are on the JUMP program.

        • Mike

          Nope. I upgrade when I want and it even includes handset insurance. Just having the insurance alone makes the JUMP program pay for its self.

    • A relative living in a major urban area switched to T-Mobile when I pointed out to her that she be paying half as much as at AT&T for her family plan. I tried to caution her about the spotty coverage I had had when visiting her, but the price was just too enticing for her. Less than a year later, she returned to AT&T due to the spotty coverage… T-Mobile has still a way to go, hopefully this is the year.

      • Ordeith

        She should have gone to Cricket if she wanted to stay on ATT and still get the lower bill.

        • I agree, but she only asked me about T-mobile firstly, not when she switched away.

    • Omar Boyer

      in los angeles AT&T performs better than t Mobile ,I went back to AT&T after testing out T-Mobile for 1 Month. I have better signal in buildings in downtown on AT&T than I ever did with T-Mobile. Also call quality has been better on my att S5 than it was with my T-Mobile G3. I never really travel but when I do att had LTE outside the city, only time I took tmobile it was all “EDGE” it was pretty bad most calls dropped ,data was not usable at all

      • ltnstar

        Weird. I been using T-Mobile for 2 months now and haven’t had any issues. Sure call quality is spotty in some areas, I’m hoping band 12 will improve that.

        • Deval

          Unless you’re on a VoLTE call, it won’t.

          B12 is a data-only band, your regular voice calls still are limited to T-Mobile’s 1900mhz network deployment.

        • ltnstar

          So all phones no matter what bands they have use the 1900 for phone calls?
          And how do you know if your on a volte call?

        • Deval

          There is a setting I believe depending on the device which dictates calling.

          One of the reasons why Verizon and AT&T, and in some markets, Sprint, win voice coverage/calling/sms awards is that all three carriers have low band 1x (voice) calling enabled, with Verizon and AT&T using 800mhz cellular, and Sprint using 850mhz eSMR.

          Using VoLTE works great as long as the network coverage is dense enough.

      • Ashton3002

        That’s odd I never have many dropped calls on tmobile. A few but nothing major. However indoor coverage and outside the city. Yeah edge. But I have AT&T for that (personal) so I don’t really worry.

    • KingCobra

      The problem with Sprint is that they’re terrible in the major markets. Getting 4mbps down in Charlotte with ‘Spark’ rolled out. It’s all about location.

      Also check the updated coverage maps. There is quite a bit of Band 2 LTE that has been rolled out between the cities now.

      • Roger Sales

        no ones arguing Spark isn’t as good as it should be. In theory it CAN be, but I haven’t seen evidence as of yet that its been a complete game changer in terms of user experience, which is what actually matters.

    • Mike

      I live 80 miles from Chicago and I get around 70 Mbps down and 17 Mbps up. Not true.

  • AussieB

    So nothing has changed besides a lot of Hype from a brash CEO with a big ego. Its the reason Verizon (& Apple) don’t compete on price.

    • Spanky

      Once the hype dies down, the truth always comes out.

    • Logan C.

      235 million people covered in 2 years isn’t nothing. Took Verizon 3 years to build the network T-Mobile rolled out in 1.

      • Ashton3002

        But what people don’t relaize is that tmibile had backhaul in place already from Hspa+. Had they not It had it it would have taken them as long if not longer than Verizon who built theirs from nothing. Switching to GSM. From CDMA

        • Roger Sales

          They also have 4 times the budget the budget of building out compared to T-Mobile, and rural carriers building out for them.
          T-Mobile’s backhaul only covered where they had 3G to begin with(about 230M POPs) and they’ve long since been building out LTE at the same pace even without that advantage. They’re nearing 270 right now and will be at 284 by end of June. By anyones standards, thats impressive.

        • Ashton3002

          so becaise Verizon had 4 times the budget than T-mobile it took them 3 years to build out What T-Mobile did in 1? Because That’s basically what you just said.

        • Deval

          Basically any area that T-Mobile had HSPA+ (high speed backhaul) they upgraded to LTE. This is what made their work easier. While AT&T and Verizon had to wait for backhaul to be delivered at the same time.

        • Ashton3002

          Which is what I said in my first comment.

        • Deval

          Yep, realized I responded to the wrong comment :)

      • Ordeith

        That rush job must explain why it functions so poorly in so many places.

        • enkay1

          It does? Last time I checked, it was coverage that is the issue not supposedly rushed LTE. Everywhere I’ve seen T-Mobile LTE, it has worked great. I’ve seen the full band 2/4/12 treatment (band 4 being the maximum 20+20) and it is great.

        • Ordeith

          It does. Get a crowd of any reasonable size and T-Mobile goes to hell. It just can’t handle the load.

        • Jay J. Blanco

          That’s with all carrier unless they deploy small cells and mobile cells

        • Ordeith

          T-Mobile seems to be worse.
          I was at a state fair recently, T-Mobile and Cricket had booths at the fair right next to each other. In the morning they were both busy, though T-Mobile’s was mostly filled with T-Mobile customers giving the poor booth workers an earful about the fact that T-Mobile’s network just fell apart under the load from the fair crowds. No one was getting more than a trickle of data, calls were getting dropped or not connecting, texts weren’t getting through, it was a mess.
          Meanwhile, at the same fair Cricket on ATT was working perfectly. Their booth was filling up with people leaving the T-Mobile booth to see that Cricket wasn’t having near the same problems.
          By mid afternoon the T-Mobile booth was closed. It sat empty, unmanned, and lonely next to a very busy Cricket Booth. I guess they got sick of hearing their customers complain and decided the best course of action was just to stop listening to them.
          How sad.

        • TK – Indy

          No, they just went to look at the prize winning data hogs.

        • enkay1

          Ok but that isn’t “so many places.”

        • Mike

          T-Mobile works alot better than AT&T and Verizon in the Chicago area. Their networks are congested

        • Ashton3002

          Meanwhile according to Root metrics T-mobile is in last for overall perfomance. It’s a known fact that Chicago is one of sprints best markets.

        • Mike

          Sprint sucks here in the Chicago area. Its slow like a turtle

        • TK – Indy

          You keep saying that, but it won’t make it true. You are telling a big lie. Sprint is great in Chicago.

        • Mike

          Dude. You dont even live in the Chicago area.

        • TK – Indy

          Neither do you, you said in your own post that you are 80 miles away. I am 160 miles away. I go to Chicago area frequently, though – and Sprint cranks all the way up there.

        • Mike

          You are right, I don’t. I work out of the city and am there quite frequently.

    • KingCobra

      They went from 0 to 265M covered in LTE in just under 2 years. I’d say a lot has changed. Verizon didn’t become Verizon overnight. Especially with that gifted low band spectrum.

    • Mike

      Then why are they doing promos and adding data to their plans?

    • xmiro

      Yeah and it only took Verizon about 5-6 years to optimize their network, which also isn’t perfect.

  • sushimane

    Maybe this is why in recent months I been having problems of receiving text messages from hours to days ago and emails. I always thought it was my phone because I had the nexus 5 and didn’t have a problem with receiving text and email but once I got the z3 I had problems. Plz tmobile fix it.

    • justanormalguy13

      It’s the volte. Turn that off and it’ll fix many issues.

      • sushimane

        How would I turn it off?

    • skywalkr2

      I had problems like this with Wifi calling turned on.

    • schwddyballs

      Its your volte settings which the nexus didn’t have. LTE is still expanding and voiceoverlte fail to call/text sometimes with certain areas. Settings>call>voiceoverlte>do not use. should help

      • Mike

        VoLTE works great on my iPhone 6 Plus and plays well with WiFi. I didnt realize the bugs havent been worked out yet on Android

  • Bradley Karas

    You guys are really jumping the gun…this is the year T mobile is going to expand RAPIDLY. They already have refarmed their PCS 2g near my folks house in SE WI to LTE and there was NOTHING there last year when I came up. Their 700 mhz coverage in FL is amazing so much I didn’t need the signal booster anymore and will get even better once that garbage Christian station in cocoa FL gets relocated. Stay thirsty my friends

    • Mike

      Its great!! LTE is now even going in Burlington WI.

      • Bradley Karas

        That’s what I hear. They needed it bad but I was looking on the coverage map and they did an excellent job refarming their 2g to LTE

        • Mike

          I wish T-Mobile would gobble up US Cellular. They would gain needed spectrum and towers in WI. They would only need to shut down CDMA and refarm it to GSM. The LTE conversion would all be software updates. They would also gain in Iowa and Nebraska

        • Bradley Karas

          I know and they would acquire a HUGE amount of band 12 spectrum too throughout the Midwest that us cell will never use

        • Mike

          Its funny too if you look at T-Mobiles coverage after the roll out is complete at the end of 2015 and look at US Cellular’s coverage map, their coverage would fill the holes nicely

        • Bradley Karas

          So does VoLTE work pretty well on that network?

        • Mike

          VoLTE works great for me but Im on an iPhone 6 Plus. Android still has a few issues from what I have heard. VoLTE drops once you cross the IL line into WI

        • Bradley Karas

          Oh I have the Note 4 and the gf has your phone so we should be fine

        • Mike

          Did you get the Note 4 Edge or just regular Note 4?

        • Bradley Karas

          Regular note 4

        • Mike

          Thats kool. It will work great up here. I even get LTE on I-43 on the trip up to Green Bay now.

        • Bradley Karas

          Nice! Works great in FL too…my gf loves her 6 plus

  • When the overall score falls, it hints that all players are doing the ball and no healthy competition is taking place. Methinks that the fractured and fragmented way in which spectrum is allocated is the US leads to that, as it actually provides a winner to take it all (REA licenses), all the while providing billions to the government which will be paid by the consumers through higher prices. With so much spent in spectrum, there’s less spent in the network.

    • Jay J. Blanco

      T-mobile has plenty of.money for network. T-Mobile came to the aws auction with 3.5 Billion and only spent 1.7 Billion

  • Sean

    SO MANY ADS.

    • kalel33

      adblock plus shows it’s blocking 41 ads on this one page.

  • kgraham182

    This was to be expected. TMO markets fast speed not good call quality or coverage.

    • skywalkr2

      That’s good… because the call quality/coverage is awful.

      • Mike

        Idk. HD call quality on T-Mobile is nice when its an iPhone to another iPhone and over VoLTE. It really comes down to the device and technology used. Some of the cheaper phones, yes it sucks

    • Ashton3002

      They do actually market call quality. On their coverage maps.

    • Don Goyo

      high speed, that works on VERY specific areas, under VERY specific conditions… like…20 ft away from the tower, outside, 3am…

  • Philip

    I live in metro Atlanta and I work in Macon. My parents live south of Houston in Manvel. I got good Tmo coverage. When I drive from Atlanta to Orlando, I got 80% coverage on 4G/LTE. What is the problem?

    • pda96

      Obviously, it all depends where you live and play. I live in the norther part of San Diego County. Here, TMO kicks VZ butt in terms of coverage AND speed. So I’m happy about that.

      • ltnstar

        Same here, I’m in socal LA market and haven’t had any issues. Coming from sprint its hard to believe reports also about them improving.
        What I do notice in peak hours my LTE goes down to 1mbps or 3 Mbps sometimes. But then again this is LTE on a single band. Can’t wait to see band 12 and 2

        • tony

          Do you have note 4?

        • ltnstar

          No. Nexus 6. No issues but do wish voice was better. Don’t know if anyone knows if band 12 will implement volte too. That might fix those issues.

        • ltnstar

          No, a nexus 6. Haven’t run into issues yet but can’t wait to see it pop up.

    • KingCobra

      Varies by area. In some locations T-Mobile isn’t as good.

    • Acdc1a

      Tmo does great between ATL and anywhere in Florida via I75. There are a lot of dead spots, in GA especially, off the beaten path. That said, in and now even between major cities along the interstate, Tmo is excellent. The majority of AT&T and Verizon customers are paying for coverage they’ll never use. Tmo is catching up!

  • Dark enV

    This will be the year where T-Mobile’s network will truly take off. Where I live if you’re out of Spartanburg SC your coverage will be really bad but in the recent month coverage has improved vastly, it still needs work but I’m very happy. Where there was only 2G or No Service there’s now LTE. Keep up the great work T-Mobile

    • I’ll be traveling to an area of my state in whose route even 2G coverage used to be spotty. According to Sensorly, about half the of the route where coverage suffered now is strongly covered with LTE on PCS. I’m curious to check it out in a few weeks.

  • Matt

    So far I’ve used my T-Mobile phone from Massachusetts to Virginia without a hiccup. Before I put any faith in JD Power, I’d need to know a whole lot more about the design of the study. I’m a satisfied customer. In fact, on one stretch of highway south of Northborough Mass, my buddy didn’t get a good Verizon signal and I had full bars.

    • Justin Smith

      Go to west Virginia though… We all know that sad story :(

      • xmiro

        They don’t even want to buy spectrum wV, the 700mhz license they got was split to exclude WV

        • tony

          Wv belongs to n telos market right?

        • xmiro

          think so and they are a poor state too so there isn’t much incentive to cover them

    • skywalkr2

      Not all the way in the East. I am barely 20 miles west of Philadelphia and the quality as soon as you get past this mark pretty much disappears.

      • Matt

        I live about that distance north and west of Philadelphia without problems in service.

  • Rob H.

    VZW is not great everywhere. Where my folks are at in TN(38242) the call quality when they call me or I call them is not great. Cuts in and out. And since their town is small I doubt VZW will do much about it since the only other real option is AT&T.

  • lomsha

    They are full of sh*t.

  • Don Goyo

    So…who owns the crappy network? LoL

  • Ashton3002

    seems about right from my personal experience.

  • b-crags

    Our service has deteriorated over the last year or so. I figure it must be more users on the same towers. LTE service has gotten much better but it seems like its been a trade off with voice. Can’t we have both?

  • Seth

    The way I drop calls on my Note 4 even with full LTE…yeah, that’s about right. Still too darn cheap for what I get to switch though.

    • Mike

      Thats why i dumped android phones. They drop calls and the software is full of bugs and glitches. Are you sure its a T-Mobile issue?

  • Ordeith

    That’s been my experience as well. T-Mobile remains pretty terrible where I live, work, and travel.

    • Westbrook

      Perhaps you live, work and travel to terrible places? Do you live in rural Montana? Do you work underground in rural Montana and lack access to even WiFi? Do you travel to North Dakota? I live San Francisco, I work in Santa Clara T-Mobile works just fine, and I have WiFi in both locations (not that I need it). I regularly travel to Las Vegas, Miami and on occasion to Texas, and I get pretty good service. Last time I had service issues was during a river rafting trip near the grand canyon, but that was okay.

      • Watts

        I’m not sure if you were trying to sound like a jerk or you simply came off as one unintentionally with that opening response.

        Not everyone shares your exact views on what is great and what isn’t.

        • skywalkr2

          Unfortunately even in areas where their maps say it should be good… it isnt.

      • Ordeith

        Nope. Perhaps you are so isolated in your experience with T-Mobile you no longer recognize what good coverage is?

        Anecdotally, I was in Vegas recently with a T-Mobile handset. The bars were there most of the time I was outside but calls dropped like crazy, and Text messages often failed to get delivered. Go inside and forget about it most places. It was also odd that I actually had no service (no bars) outside at the corner of Tropicana and LVBLVD on T-Mobile. But their coverage map shows they should work there so maybe I just experienced an off day for their towers.

        • Westbrook

          Like I said, maybe you live, work and travel to horrible places? Maybe you have a POS handset too? Again, if you work in a cave, like most trolls, I can see why your life is terrible. I’d consider gettin a life, loser.

        • Ordeith

          T-Mobile just doesn’t cover many very non-horrible places.
          What a weird definition for a location anyway, judging it to be good or bad based on whether or not T-Mobile managed to cover the area with their pitiful network. There is a lot of life you miss out on if you confine your existence to the small footprint of T-Mobile’s network. how sad for you.
          How horrible a place you must live to make you into such a bitter, self-righteous prick. T-Mobile coverage certainly didn’t help there.

        • skywalkr2

          Westbrook your defenses sound like the responses of trolls. I think TMO would be happy without your defenses.

  • Jesslyn Hendrix

    Yawn. It’s all in perspective. Just like benchmark scores for cell phones. As long as it works for you, it’s good–if it doesn’t, it’s bad.

    Luckily for me and my wallet, it works for me and everyone on my family plan–tablets and all. Loving the unlimited data and everybody getting new phones when they want.

  • JaswinderSinghJammu

    It’s a good value for your money is all I can say. I recently bought a prepaid cricket wireless SIM are tried their coverage as well and it’s definitely available in a lot more places than TMO. I usually go to Boulder Creek in Santa Cruz Mountains and Cricket has LTE there and TMO had almost nothing. I say almost nothing because data dropped but texts were working but very slow.

    • Jay J. Blanco

      Cricket = AT&T

  • Seriously, really? Last year, they did great. I do’t think they have padded enough pockets like Verizon and AT&T did. Seriously.

    • calvin200

      It’s how it is, no padding is required.

    • Mike

      If you look at the numbers, there isnt much despair between #1 and #4.

  • KingCobra

    Makes sense. In overall network quality the Big 2 are usually 1st or 2nd in most markets. T-Mobile usually 3rd or 4th. But we knew this already.

    • Hector Arteaga

      Exactly. Most of us aren’t with T-Mobile because we think it is the best. We are with them because it provides us with the best value. When I went from Verizon/AT&T to Sprint then T-Mobile, I knew that the quality wasn’t exactly like Verizon. However, there’s one thing Verizon and AT&T can’t offer me and that’s unlimited data. Sprint does, but T-Mobile just works better for me where I live. I’m getting 35Mbps at home and at work and paying less than I did with Verizon (still have a line with them for other reasons) or AT&T.

      • Acdc1a

        I use Tmo because of the international text, data, and wifi. One trip would add $500 easily to my bill on AT&T. With Tmo I pay next to nothing. paid $0.60 in roaming for voice in Mexico.

        • Dean Smith

          this is part of the reason they are still behind big names in quality! unless TMO gives you free roaming or international text or the uncarrier garbages, no one would join tmobile for their coverage

        • Acdc1a

          It’s called differentiation. In my area and where I travel domestically, it’s a toss up between AT&T and T-Mobile. Verizon and Sprint simply are not where I live because of congestion and coverage. So why do I choose one over the other? Pricing and benefits.

        • Hector Arteaga

          People don’t realize that most of us do not need coverage in back roads USA. Some of us are perfectly happy with coverage in areas where we live and work. I value unlimited data above all else, you value international access. People think everyone cares about the same thing. We don’t. Stop trying to change out minds (Dean Smith).

        • TK – Indy

          People are incredulous that given evidence that there are better options that cost less, you still persist in undying loyalty to T-mobile. As Mr. Spock would say, “This is not logical.”

        • Hector Arteaga

          What’s not logical is your illogical distaste for T-Mobile and your ridiculous persistence of anti T-Mobile sentiment on a T-Mobile geared fan news site. You also posses no logical evidence in calling me loyal to T-Mobile. I own a Verizon line, decently switched my primaries from Sprint and last year also had an AT&T line. I like Sprint, but they don’t work in my home or at my work and that’s why I don’t use them. Not because I’m loyal to T-Mobile. T-Mobile just happens to be what’s best for me now. I would have no problem leaving if there was a better option with unlimited data for me. If Verizon or AT&T had unlimited data, with the ability to upgrade, I’d be gone in a quick second. So check yourself.

        • TK – Indy

          Ok, good points, I withdraw my statements.

        • afive720

          Agreed. I think it was you who called me anti T-Mobile too lol. Anyway, I have had every major carrier. Out of the 4, the only carrier I would really hesitate going to is Sprint… So far, every single one of them has had their plusses and minuses. I could go on for days discussing those.

          My mom travels to Russia about once per year, then vacations outside the states too. This year, we went to Dominican as well. Let me tell you… I was cussing myself out for switching to Verizon. T-Mobile international is great. Granted, you could get a local sim with higher speed web for lower cost than it would adding high speed data to T-Mobile international, but the headache… specially if you aren’t fluent in the language… Now, Verizon was made to sell every LTE device unlocked, which makes it easy to install international Sim. T-mobile? Not so much. In fact, it is a pain to get them to unlock it if you still have EIP. Overall, the fact that my mom travels makes her want to keep T-Mobile. She gets 0 service in her office in DC, while ATT and Verizon work great. She gets poor data outside of DC, even on major highways. She called asking me about switching a lot. Why hasn’t she? Well, she really likes the convenience of international.

          I run my own business, so reliability is pretty big to me. When my business had T-Mobile we had occasions where we had to leave areas where we were waiting on the client just to get enough service to make a call to them. Too many inconsistencies. Overall, it was very fast data, amazing voice quality. Those hiccups were too much though, specially indoors. When comparing prices, wasn’t worth it at all! Can’t beat $180 per month for 3 lines with unlimited web + EIP…

          Then, Verizon hooked it up. $175 for 3 lines for 30gb web + EIP. Already a better deal, added with $300 per line credits. Then T-Mobile offered a promotion for $140 +EIP for 3 lines. We ended up going back due to a Verizon mess-up that literally left us with no phone. Long story short, I had to call verizon over 30 times to fix the final bill and see if the service can be brought back. Had so many issues with data, for a business that relies on a data connectivity… a big no no. Finally was able to get the old promo plan back, and additional $150 per line added as credits to return, with 15% discount. Overall, $15 more per month than T-Mobile promotion. Yes, no international coverage, VOLTE isn’t as good as T-Mobile. But coverage… night and day.

  • Holy Crykies

    Information about the Regulatory Programs Fee (RPF) and Taxes. Beginning 3/21/2015, the RPF, as applicable, will increase from $1.61 to $2.71 per line per bill cycle. For more detail about the RPF refer to the Need to Know section above. At the same time, we are updating the way your taxes are calculated which in many cases will result in a reduction in the taxes you are charged. – – – – – – This was on my bill this month. I hope an extra $1.10 PER LINE PER MONTH helps to pay for upgrades this year!

    • Ordeith

      What’s crazy is that right now for a single line on T-Mobile with 3GB of high speed data you will be paying ~$70/month after taxes and fees.
      While on Cricket you get 20GB of high speed data for $60/month after taxes and fees and you get more coverage in more places.

      T-Mobile needs to re-evaluate their pricing.

      • Jay J. Blanco

        If t-mobile had no native network they could charge that. Never compare a MVNO with a actual real Carrier with a Network

        • TK – Indy

          You know Cricket is owned by AT&T. Not a MVNO.

        • Justin Smith

          It is still a MVNO… Do you even know when MVNO means?

        • Ordeith

          does it even matter. As a consumer I want the best for my money. I don’t care what letters are used to designate the company that gives it to me.

        • kalel33

          So, AT&T’s native coverage is about the same as T-mobiles…..with roaming. That makes it a pretty good deal.

        • TK – Indy

          T-mobile coverage not even in same league as AT&T. Your statement goes beyond exaggeration to fully deluded.

        • afive720

          huh? Even with roaming T-Mobile’s network doesn’t even come close to ATT. That’s if you look at the coverage map or any recent report. However, the gaps is even wider if you consider indoor coverage and lowband spectrum,.

        • Acdc1a

          Virtual network operator doesn’t count IF YOU OWN THE NETWORK!

      • Mike

        Ever heard of Metro PCS? Its the value brand. Unlimited for 50 a month

    • Acdc1a

      Extra $55 mil per month? Should help. Don’t like it though.

  • orlando duran

    This funny…..even with edge or 2g, at least you have connectivity to the internet. What about in areas where you only have 2g with tmobile, but no service at all with att or Verizon. at least you have the connectivity. The problem with people these days, everyone wants 100Mbps download…its silly and stupid. its all about latency….12Mbps will stream anything on a phone in HD 1080p with no issues

    • Ordeith

      There are FAR more places where you have LTE or HSPA on ATT and Verizon where you have no service at all on T-Mobile than there are places where you have edge on T-Mobile and no coverage from other networks.

    • kalel33

      Verizon LTE coverage is larger than T-mobiles, even with roaming.

    • afive720

      I do not get it. I can’t seem to find many places where T-Mobile has 2g service and verizon has nothing. In fact, most places T-Mobile has 2g service Verizon and ATT have LTE. 2g is considered data still? Last I checked you can’t even load Facebook mobile on it.

  • Curt0195

    Meanwhile at AT&T headquarters, the top level execs are running around high fiving each other and celebrating that their 4 year head start, low-band, nationwide, LTE network finally edged past T-Mobile in the most recent report. T-Mobile being a company who just started deploying their LTE network 2 years ago.

    I hope T-Mobile keeps ramping up the pace, because the fact that AT&T thinks its impressive that they beat the #4 wireless carrier with the billions more in investment they spent speaks volumes about how far T-Mobile’s network has truly come. At least now they’re seeing T-Mobile as a real threat to their business!

    • Spanky

      Have you seen AT&T’s LTE footprint? T-Mobile has a very long way to go to get anywhere near it.

      • Mike

        Have you seen that T-Mobile will have 300 million POP’s covered by end of year?

        • MKashi

          the key phrase being “will have”

        • Mike

          Ok so how would you consider it a long way then? Remember: T-Mobile has been ahead of every goal in terms of roll out.

        • Justin Smith

          It isn’t so much about the covered POPs but about network footprint and reach. Verizon and AT&T may have just over 300million but their covered land area is much larger than T-Mobile would be at just 300milion with no low band.

        • Mike

          Thats true currently, but im sure they have spectrum deals from third parties yet to be final and announced.

        • Spanky

          End of the year is still nearly 10 months away. Seeing as it’s in the future and I don’t have a time machine, I haven’t seen it.

        • Mike

          10 Months is not a long time. As they progress this year, so will the subscriber adds. AT&T & Verizon admit to feeling the pressure of what T-Mobile is doing in terms of churn and their bottom line.

      • Curt0195

        Spanky, you might want to re-read what the JD Award was for: Network Quality, not coverage. My comment was addressing the fact that AT&T just edged past T-Mobile in Network Quality despite the fact that we’ve only been at it for 2 years regarding LTE build-out. Given that AT&T had such a HUGE head start, I think its funny that they’re stoked that they’re just now #2 over T-Mobile.

        Also, it is expected to see a change in network quality when T-Mobile is so busy expanding the coverage footprint to meet AT&T/Verizon by the end of this year. No wonder why the AT&T trolls are upset!

        • Spanky

          ” AT&T just edged past T-Mobile in Network Quality despite the fact that we’ve only been at it for 2 years”
          That quote reminds me of overzealous sports fans…”oh yeah, we’re going to the World Series this year, after we beat the Red Sox”. AT&T trolls? Pot, meet kettle.

  • Nick

    I stayed with t-mobile for two yearly and recently switched to cricket wireless with their $55 (all taxes included) per month with unlimited talk, text and 20 gigs of Ltd data and I am very very happy with the service. I no longer have to use wifi calling or booster in my house. Get perfect 5 bars from cricket wireless as they are using AT&T towers. On average I was using 10 gigs of data on t mobile so I will be fine with 20 gigs on cricket wireless.

    • Jay1169

      How is Cricket Wireless data speed? Is it fast enough to watch Netflix in HD or something similar?

      • Mike

        Its throttled to like 8mbps down and like 2mbps up

        • Nick

          Throttle is 8 down and 8 up but good thing about cricket is that download and upload is pretty consistent and i have not observed less than LTE yet and it has been almost a month now, so netflix, amazon prime moqvies, YouTube and skype calls are very stable and defaults to HD quality. I used to get buffering on t mobile as download speeds could go to as high as 50 mbps and as low as 0.2 mbps so it was not consistent speeds. Cricket’so speeds are consistently 8 mbps about 95%. No dropped calls yet. I used to get dropped calls on t mobile here and there. I broth my Note 4 from tmobile so transition was good, took four hours to completely transfer my service to cricket but service was available during those four hours. I had paid full price for my Note 4 on tmobile.

        • Mike

          What area of the country are you in?

        • Nick

          Houston Texas, my area shows strong LTE from tmobile but I would only get 2g and very seldom LTE, I called customer service and they sent me signal booster and never really worked cut I would get one bar in my house of 20 so I had to completely rely on wifi calling. Some parts in Houston gets 30-40 mbps but some parts the service is just 4g or less so depends where you live in Houston

        • Mike

          Strange. I havent had any issues when I go to the Woodlands TX.

        • Nick

          I mentioned earlier that some areas in Houston has great speeds but some areas including mine fails to deliver. I stayed with tmobile for teo years thinking it would improve but it didn’t, may be in next two years when coverage is at participating with Verizon and at&t I might move to get unlimited data lol.

        • Mike

          I would try it at the end of this year or when they announce its complete. I guess im lucky I live and travel to areas where it is complete already.

        • Deval

          You hit the nail on the head in terms of data consistency. I strongly believe that while maximum speeds can be used as an effective marketing tool (America’s fastest Network), etc. having a consistent experience is the best. I would gladly take 8-10mbps everywhere I am over 50 in one location, and nothing in another.

      • Matt

        Yes, it is fast enough to watch Netflix in HD.

        • Jay1169

          Thanks

    • johnny

      did you bring over your tmobile phone if so are you able to use there 4glte

  • Luc D’Puce

    Here come the Sprint and AT&T Trolls…Here they come…good news for them as they rejoice at a possible dream of Tmo falling and failing…Hey Tmo customers, careful not to step on that troll, they’re everywhere.

    • Mike

      Speaking of which, I havent seen Mr Paul lately. lol

      • 9to5Slavery

        I wish can I remember the Tmobile trolls too but I can’t be bothered. Any sides has full of incompetent idiots. Mr. Paul is not one of them.

        • Mike

          The difference? I can have a respectful conversation with him unlike you. So just like on the other topic from before, you are on the pay no mind list.

      • Hector Arteaga

        Mr. Paul was banned.

        • Mike

          Wow! I didnt know that.

    • 9to5Slavery

      What about Verizon?

      • EliteGeek

        Verizon customers are out working to pay off their phone bill.

  • dkbnyc

    My service hasn’t changed – still good. These reports are bill pucky.

    • Android_God

      What is, “bill pucky’?

      • Mike

        Riiiiight!! I was wondering the same.

        • Android_God

          This reminds me of Louis CK’s bit about, “the N word”.

      • Jerry Rich

        It should be “Bull Pucky!” You get it now?

        • Android_God

          Holy crap!!! You can post from your jitterbug?!?!?! I need to get one of those for my mom.

  • Nesto

    Makes perfect sense. Parts of San Diego, CA is still covered by 2G at best. I cant even surf the Web while on 2G. I have spoken to customer service plenty of time to inquire if TMo will ever improve there service from edge… never have I received a straight forward answer. Even when I’m in central SD, there instances where I enter a building and lose reception where as my peers on verzion and att networks maintain there data coverage. Lack of signal strength?? I guess I’m still a winner because I pay much less per month… Smh

    • Justin Smith

      You don’t have a straight answer because they can’t give you one. Also look up some articles on fierce wireless on how spectrum works…

    • GinaDee

      T-Mobile will need to seriously densify their PCS and AWS holdings for LTE in the San Diego especially because they lack low band 700 spectrum down there. Lots of small cells needed to compliment the outdoor Macro network.

      It’s very hard and expensive this way but they’ll have to do it to remain competitive.

      The hardest part is downtown. Lots of underground garages and restaurants within the high-rises that have zero coverage with T-Mobile indoors.

      The rural highways and freeways that are 2G will be upgraded to LTE this year but the areas hardest to get backhaul will be last.

      • EliteGeek

        Why..?

        I guess I’m being a little sarcastic… :-P But if I was in San Diego, I’d probably switch to AT&T/Cricket.

      • Clifton K. Morris

        The auction will be in a year. Then, it will take up to 2 years to clear the airwaves.

        Following that happening, T-Mobile will have to get permits, find and negotiate with land-owners to the antenna structure. Often, permitting approvals will take a few years.

        It’s a long process, especially when people want to use their phone right now.

  • guest

    is AT&T go phone throttled like cricket? what happens if i go over data on AT&T go phone

    • Mike

      It wont work and you’ll get a message to put more money on the account.

      • Mike

        IDK if its throttled or not

    • Matt

      No, GoPhone is not throttled. Full speed LTE

    • buttsguy

      not until you reach your data cap.

    • EliteGeek

      Since T-Mobile finished conversion to Ericsson Billing Platforms, and moved away from AMDOCS (Samson) they’ve started adding “max speeds” wording on it’s “unlimited” data plans.

      Ericsson simply allows T-Mobile to better compete with Cricket rateplans… Even though Cricket’s coverage is the same as AT&T.

    • VG

      No throttle until you hit the high speed limit on Go Phone. $45 per month gets you 1.5GB high speed 4G LTE; $60 per month gets you 4GB high speed LTE. Both plans have unlimited talk and text in the US. After you hit your high speed cap, data speeds reduced to max 128 Kbps until the beginning of the next month.

  • 9to5Slavery

    JD POWER IS PAID FOR THESE THINGS!

    • Android_God

      AaaaaahI knew a conspiracy loon or two would chime in on this! I feel sorry for you though at the speed in which your claims are quickly revealed to be lies.

      • Acdc1a

        No conspiracy, JD Power is paid. That said, it’s probably accurate.

        • kalel33

          So, I guess T-mobile paid JD Powers quite a bit for 6 years of number one rating in customer service?

    • EliteGeek

      Actually, I went to their offices in Agoura Hills, California for an interview. It’s very methodological and analytic-driven work.

  • Android_God

    Get the John Legre fluffers here STAT!!!!!

    • Spanky

      Pass the popcorn!

      • EliteGeek

        Shortly after the AT&T merger fell apart, most of the engineers at T-Mobile were let go.

        It was a part of a strategy to raise money to purchase airwaves.

        As a former analyst for T-Mobile, with a neighbor that works in corporate strategy at EchoStar (the company whom owns DishNetwork), we’ve been having a lot of popcorn; and making it a BLOCKBUSTER night.

        The thing that made both of our jaws drop was when T-Mobile sold their network for $2.6B; then leased it back from Crown Castle. With that deal, and to get to AT&T’s original offer of $46B, T-Mobile also had to attach a value of over $5,000 per subscriber, a price to get to the moon, or the equivalent amount of marketing dollars spent for to combat T-Mobile’s churn over a decade. I guess it takes quite an ego to get to that number.

        Not that anyone cares, but there is a disparity to most of this. I wouldn’t be surprised if DishNetwork just starts to build its own network using the teams that John Legere and Queen fluffer, Anna Carlson-Fergolia (she took her dog’s name).

        Anna Carlson is the one who said it was a good idea to lay off engineers to raise funds to buy airwaves.

        T-Mobile really screwed the pooch a few ways.

        • BillSmitty

          So, when is Dish going to buy TMO…

        • EliteGeek

          Well, that’s all rumors and speculation.

          But DishNetwork is a kind of company which owns a number of different businesses.

          You could say they’re similar to Liberty Media, in many regards.

          I believe the event that placed T-Mobile US in play was when Liberty Media’s John Malone started buying cableTV networks in Germany which, once upgraded to DOCSIS 3.1, Deutsche Telekom would have to upgrade wireline networks throughout Europe.

          That’s why Deutsche Telekom also sold it’s interest in T-Mobile UK, and other countries. The sooner they can offload the US business, the sooner they can upgrade their wire-line network to fiber optics.

        • TechHog

          Isn’t it jumping the gun to say that they’ve imploded already?

        • TK – Indy

          Thanks for sharing all that. I learned a lot from it.

    • Jay Holm

      “fluffer”?

  • xmiro

    $5.6B actually. They ended Q4 with $5.3 in cash

  • TK – Indy

    Has anybody else noticed that Cam posts controversial articles on Friday? I think he is trying to drive traffic through the site all weekend. Or it could be coincidence.

  • Jay Holm

    I live in Connecticut, and have ZERO complaints about T-Mobile’s network.

    • Josh

      I am in doing T-Mobiles test drive right now just got the iPhone today and I too live in CT. I have only had the phone a few hours and I am already laughing how can you say you have zero complaints? Have you ever had another carrier? My ATT in New Milford/Danbury area LTE 100% of the time full coverage EVERYWHERE I never drop a call and data is crazy fast 20+ Megs down or more. T-mobile in the few hours I had its so spotty one min your on LTE the next your on EDGE freaking EDGE OOMGGGG there virtually no HSPA around here so calls are forced over the edge network I have dropped so many calls today and it was werid bc I cant remember the last time that happened on ATT. The network is simply awful it needs to be so much stronger specially anytime I walk into a building it goes out. SO IDK WHAT TMOBILE IN CT UR USING BUT ITS NOT ANYWHERE OUTSIDE A CITY LIKE HARTFORD OR NEW HAVEN.

      • Jay Holm

        T-Mobile has LTE in Willimantic, that is just as much of a no where as “New” Milford is.

      • Jay Holm

        Everywhere in Fairfield County, New Haven County, and Hartford County all strong LTE. I live in Bridgeport, and work in both Stratford and Bridgeport. I’m in downtown New Haven now.

        I don’t think I’ve ever been to “New” Milford, all I know is that it’s no where close to the actual Milford.

  • Rob

    I’m in Riverside County (SoCal) and have excellent LTE signal outdoors, but ZERO signal in my office. Even 2g/EDGE struggles to keep a connection. This is the same with four phones on T-Mo, a Nexus 4, an M7, M8 and now my Nexus 6. Terrible indoor coverage is my only gripe with them. Still definitely worth the price. (the nexus 6 has no wifi calling yet so I’m extra SOL until I get an update to 5.1)

    (there is only band 4 coverage in the area, as of now)

    • Rob

      Verizon works perfectly in this building, btw ;C

    • gmo8492

      Lowband LTE, T-mobile is working on it.

      • Clifton K. Morris

        The auction will be in a year. Then, it will take up to 2 years to clear the airwaves.

        Following that happening, T-Mobile will have to get permits, find and negotiate with land-owners to the antenna structure. Often, permitting approvals will take a few years.

        It’s a real long process especially when people want to use their phone today, and not 3-4 years in the future.

        Also, the other issue is that T-Mobile might not have enough money to place bids.

      • afive720

        Not true, the lowband 700mhz that verizon sold them is small, in very few markets. Once deployed, it will help in those pockets, but it won’t even cover an entire metro area. Also, congestion will be an issue once many users are on it.

        • gmo8492

          “Working on it” can be interpreted as in participating in the upcoming spectrum auctions and acquiring more licenses, but it will take years to deploy. If it doesn’t work out then people should not feel obligated to stay on the network. There are too many variables whether or not tmobile succeeds. I was not specifically referring to the band 12 deployment.

        • afive720

          Gotcha, and I agree. Winning auctions for spectrum is great, but there is so much more to it than that. I am hoping that DT isn’t trying to pull out of USA and decides to allow T-Mobile to keep on investing in the network. More so, they will hopefully fork out the cash needed.

  • Rob D

    EIP is paid off. SIM unlock codes e-mailed to me. I will gladly pay ATT a higher MRC in order to have more reliable call quality and better coverage. James Earl Jones was once a pitchman for Bell Atlantic and one of his commercials he says, “A cellphone is only as good as the network it’s on.” That’s true today. T-Mobile is 3rd or 4th in both JD Power and Root Metrics.

    • Jake Larsen

      Good riddance

      • skywalkr2

        We can all appreciate what they have done in terms of competition… but not everyone lives in an area where there is good signal. Suggesting that they suck it up for the good of competition is pretty insane.

  • Dean Smith

    after 13 yrs with tmo, i can say tmo network is good ONLY in big cities and urban areas. Outside of that, it is a disaster and has been like that. Your phone is a useless! Tmo needs to do something that shows actual results

    • Its the bands that TMO is using. Once they roll out the 700Mhz band across the country, you’ll see better indoor coverage and better rural coverage.

      • TK – Indy

        They only have the 700Mhz band in a few areas, and fewer of them are rural. So you see that this can never happen.

    • BillSmitty

      As a TMO customer a tad longer than you, I sadly agree completely with your comment. If we didn’t live in the Northeast, we probably wouldn’t be with TMO. They have gotten a lot better over the years and with our booster at home and wifi calling, those certainly help. I know people don’t want it, but I’m kind of hoping Dish finally buys TMO and things improve more quickly.

  • superg05

    there adding tons of people at an extremely crazy high rate now they have to readjust network to support them

  • TechJamaica

    As long as I have unlimited data, I could care less. T-Mobile has been good to me since I switched 2 years ago. LTE everywhere I go, and even HSPA+ running at a nice 15 Mbps.

  • MuthaFuckinStephen

    To be honest. I don’t care about that. All i know is I’m getting pretty good coverage where I live. I only get Edge when I’m at work. I could live without my phone for 8 hours. I get LTE at home. LTE or 4G inside most buildings here in San Francisco.

  • afive720

    Unfortunately, even cities aren’t great. I can’t even talk to my girlfriend as she’s driving back from school. She takes 75 north as well as 400 and it has many dead zones. Or randomly drops calls, call quality is always choppy. I switched to verizon just for that, had an issue with a client due to service, ended up paying $15 more per month for 30gb and 3 lines, that’s compared to T-Mobile $140 for unlimited web promo. Not bad. I love T-Mobile and what they’ve been doing and their data is generally very good. Howverr, if you’re on the move, even in metro areas it often struggles with call quality and keeping LTE.

    • ltnstar

      What big city are you in?? From what I notice here in LA, sometimes when I place a call and its ringing it sounds to staticky. Really hope volte will fix this and band 12 helps out

      • afive720

        I’m in Atlanta, have been here for couple of years now. Prior I’ve lived in Denver, and D.C. I still go back to D.C. Frequently and sometimes Denver. While the service on T-Mobile has gotten much better, it still suffers even downtown Denver, specially in buildings and around skyscrapers. My mom is in D.C. And whenever I talk to her as she’s driving I have same problems, she still has T-Mobile. She gets no service in her office, poor service around mc.pherson square and good coverage at her home on Capitol street. When you go to Alexandria and Arlington it isn’t too great. My dad used T-Mobile for a month and hated it, verizon is much better there, att second. It is odd to see root metrics report and see T-Mobile almost tie verizon in D.C. As I know that indoors it is not even close. I tested it myself last time I was there in February.

        • ltnstar

          Verizon has always been good, had them way back when I use to pay about 200 for my line alone. At the same time having sprint. My sis has T-Mobile in Denver seems to have no issues while I have heard ppl complain about Sprint.
          Before coming over I did a test drive and checked out root metrics and T-Mobile seemed way better, back in September. Just switched over and now I see speeds have slowed down and it’s still better then sprint but call quality seems to be an issue.
          Remember vzw uses CDMA and they will be switching that legacy to LTE.
          My issue with phone makers is they need to make one phone that works on every carrier, I.e iphone6,nexus 6

        • afive720

          Love it or hate it, Apple does it right. I love how there is 0 carrier bloat, iOS updates come as they are announced and integrated VVM that works with all major carriers. Not to mention, VoLTE. I have Nexus 6 as a business phone and it is frustrating that it has the capability, yet it isn’t available. On T-Mobile it retains HSPA while on call, but not LTE. On Verizon, voice quality is subpar and data is gone. I understand that it is due to VoLTE not being available for Nexus 6 and that Android 5.1 is supposedly going to fix it, but, its been months!

          Anyway, I hate Sprint. I used to work for them and what happens behind closed doors is mind numbing… The way their network is operated, I am surprised a call can be placed. Since the new CEO took over and SoftBank bought them, things are much better. But, that doesn’t really say much when before you couldn’t even stream Pandora…

          T-Mobile had a great start here too, with LTE speeds topping 35mbps all over. Now? Between 5-20mbps most places. Sometimes I can hit 35mbps, but that isn’t the norm. There are a few places I can get over 100mbps, but those spots are isolated. While Voice Quality is usually great, I did too notice much higher call drop rate. Here in Sandy Springs there are a few spots where Verizon is subpar and T-Mobile is great though, although once you move closer to Atlanta it definitely changes. My business partner does uber on his spare time and he had nothing but dropped data and poor coverage while driving with T-Mobile using iPhone 6+, he’s not having any of this with Verizon.

          In Denver, T-Mobile is great usually. Downtown around 12th& Lincoln it is bad indoors, same for surrounding areas around 16th street mall. It randomly has network communication errors while still retaining LTE. When going from Denver to Thornton and closer to Boulder, there are a few dead areas too. Thats on a major highway. What shocks me most is that these dropped calls do happen a lot on these highways or busy streets, same goes for Atlanta.

        • ltnstar

          From what I can tell the nexus 6 doesn’t have volte. Unless there’s a software push. And you have to remember volte isn’t widespread, since it will be like. VoIP using LTE, carriers need to finish implementing LTE across all their spectrum.
          My moms iPhone has volte,I think. Had to turn it off cuz its great when it works but choppy when it doesn’t.
          I keep hearing ppl say sprint has changed, and blah blah blah. That’s what they said when dan Hesse was brought in.
          Sprint in my opinion has an ego like Verizon and that hasn’t hanged. In the last 6 months twice I was told by higher management to leave. One I was told to hang up cuz I can’t be helped. All this under the new CEO. They have the spectrum. There problem is delivering on promises. Where I live in socal I never got LTE even if the coverage map says different. They would always blame my phone. Funny how its never their fault.
          T-Mobile has its issues, yes but they have shown they can delivery with the right tools.
          Verizon has been to cocky, it seems there done with LTE on the lower band and working on the legacy band, which will bring issues when moving frm CDMA.
          Verizon needs to change and accept unlocked phones like att.

        • afive720

          First of all, has been confirmed that nexus 6 has volte and it will be a feature with android 5.1. Second, volte is nationwide on verizon. And on T-Mobile, volte can easily switch back to hd voice when you leave lte coverage area without dropping a call. So volte is much better than having VoIP.

          Verizon will have issues with those who haven’t upgraded and according to their statistics the number of those customers is very small, they are also offering many incentives same way sprint did when their WiMAX failed. Sprint and verizon are completely different type of cocky, so I don’t see it being the same. Sprint is still terrible, I still have friends that work there. The way company is run I’m shocked data works period. Verizon may be cocky, but they approach their network upgrades and expansion In a right way to where I don’t see their network ever getting like sprint.

        • ltnstar

          I didnt know the nexus 6 was volte capable. That’s good to hear.
          I thought HD voice was part of volte. All new to the gsm world here.
          Sprint never offered me any incentive when I had a wimax phone. Sprint in my opinion is a mess.

          When I meant cocky I meant it as both won’t admit network issues.
          I.e.When I had verizon, all of a sudden I begin having dropped calls where I lived and what pissed me off was they never admitted a tower was down, their response was “we never guarantee service inside buildings.” Along with a 200 dollar single line bill. Sprint has been the same as to post coverage map lie,blaming devices, and when all els fails just maybe they will admit a tower is down and it will take 3 days.
          In my case they would tell me I’m getting 90-95% quality of service, so I would ask meaning data,text or calls. I had an airwave so if I’m close enough no problem way frm it major problem.
          Vzw is good but until the simplify their billing like at with 15 line access fee 10 for everything els I’m not interested. They wanted to charge me a 30 dollar access fee for a basic phone and 15 for a smartphone, makes no sense in my opinion.

    • Andrew

      Agreed. I love T-Mobile, but I’m waiting for their service to be equivalent to AT&T’s. It’s probably going to take a long time for that, but I really love their customer service and what they offer.

      • afive720

        Me too, I just don’t see it though. ATT is always at war with Verizon for the top spot and we know that Verizon has really been pushing their network. So, T-Mobile has to have an amazing pace in order to catch up as ATT is always working on their network these days.

        Second problem is money. DT doesn’t want T-Mobile, I do not see them investing 3-5b a year in order for T-Mobile to carry out needed improvements. With the amazing year they have had with net adds, they barely profited $100m.

        Bottom line is that there are too many variables for T-Mobile’s success. In order for them to catch up, many things need to align. And thus far, there are many obstacles.

        • Andrew

          That’s very true. So disappointing. :( I remember the drives to and from college. I would lose signal completely on the expressways (even on major ones)!

        • afive720

          I remember taking back roads to Piedmont Park for a photo shoot for my business. We all lost signal for good 15 minutes in a major metro area! I was shocked, it is one thing to be in the middle of nowhere… But heart of Atlanta has no service in a busy area?

          Few weeks back I went to KSU too. Verizon had perfect coverage all over. T-mobile had no service in most buildings.

  • dtam

    no big surprise. one could say that it’s more of a story that tmobile is tied or better with sprint for all of the regions but we all know tmobile needs to continue upgrading their network

  • ElmoGagootz

    Long ago J.D. Power meant something, not anymore. Their ratings can be bought

    • kalel33

      So, all those years that T-mobile won first in customer service were bought?

      • Spanky

        My thoughts exactly.

  • StankyChikin

    $30 plan = best plan ever

    • Andrew

      It definitely is a good plan. I agree. I just wish the coverage wasn’t so spotty over here. :(

  • StankyChikin

    $30 plan = best plan ever

  • Laststop311

    T-mobile does well in northeast ohio. And it’s already gotten better here with 700mhz already deployed and live. If you are fortunate enough to live in a 700mhz area t-mobile is an incredible value. 70 dollars truly unlimited lte and everything else.

    New phones don’t rly excite me much as I have the note 4 and im still paying that phone off. I’m keeping the note 4 until i need a new phone for 600mhz coverage. So I should have a good 4 more years of note 4 usage and it’s plenty fast and good to last that long upgrades aren’t as dramatic as they once were. Might need to replace the battery once but thats it. Gotta love you can actually easily replace the battery on samsung phones. For people that are gonna keep their phone 5 years its a big plus. T-mobile makes it worth it to hold on to phones since the phone subsidy is separated out from the actual phone plan.

    • afive720

      I doubt Samsung will get you software updates for that long. S3 came out less than 5 years ago, and it is already obsolete. When I worked at Sprint people bought that phone like crazy, then complained due to issues after software updates. From buggy OS to poor battery life, list goes on. Samsung is notorious for poor updates, or stopping support. So, the only phones I could see myself keeping 4-5 years are Nexus devices or iPhone.

    • themishmosh

      Can you tell if 700Mhz is that much better. I lose signal at work (large building). Thinking about the Note4 because I just can’t rely on wifi calling–often inconsistent for calling and text.

  • Ne0

    T-Mobile network is probably in crowded area in Socal. I can’t get any signal for like 30 minutes during a night market festival. No data or voice is extreme annoying and really thinking leaving this network, if wasn’t for the price and can use data oversea I will long gone. Their phone contract is no bueno, you basically paid the phone full price in 2 years.

    • ramperc

      if you think about, you are paying the full price on Verizon too, its in how its marketed. Say you pay 90/mo on both services…at the end of say a 2yr contract (even tho Tmo no longer has contracts) Verizon doesn’t lower your monthly rate by 20-30bux-it stays the same at 90/mo even after 2yrs… whereas on Tmo, the phone is paid off and your monthly bill lowers by 20-30/mo cuz you’re no longer paying for the phone. Verizon tells you you’re not paying the full price, but they don’t lower your bill after 2yr, so in effect, you keep paying for the phone even after 2yr. ATT doing the same thing. On a side note, if V and A’s networks are sooooo great, then why is it they STILL claim they can’t do unlimited data in addtn to the text n talk? Really? Cuz the 2 networks that charge less are able to. V and A charge more, so yes, they CAN afford to offer unltd data, espec since their netwks are better equipped. Talk about scamming the customer. (Ive had V, thats why i left, def not getting the most bang for the buck). Just saying!

  • Mike

    I give props for T-Mobile expanding there coverage but doesnt have the deep pockets like the other three carriers to compete toe to toe. T-Mobile needs a big investor or with Dish buying buying a lot of spectrum it would be wise for T-Mobile to try and make a deal with Dish to get that spectrum.

    • maximus1901

      Dt has deep pockets. It’s choosing to spend money in Germany and not USA.

      • Mike

        DT needs to merge with Dish n sell there stake if they don’t wanna be in the USA then

      • DT doesn’t have money.

        Deutsche Telekom started spying on its customers in Germany starting in the 1990s. It was a huge uproar. As a result, German taxpayers whom own Deutsche Telekom, don’t want to see DT grow control over European networks or US, for that matter, increase.

        Do a search for “Germany’s Corporate Spying Scandal” “Deutsche Telekom Offices Raided as Spying Scandal Deepens” or “Deutsche Telekom Hires Former Judge for Snooping Probe”

        The right articles are generally in German, and require Google to translate.

        • skywalkr2

          “Bundesdatenschutzgesetz” – gesundheit

  • EL K Wilsun

    Those network rankings are low because of their coverage in non urban areas. In Chicago, my coverage was the same with Verizon or Tmo. Keep in mind they just swapped low band spectrum with Verizon. You have to give thIngs time. They have only been in the US since like 2001. They are a fairly new company here. They started as voicestream wireless, then Tmo came in a few years later. They have singlehandedly forced every carrier to lower their prices.

    • mike jones

      First off their 700mhz from verizon isnt across the US, its actually not to many big markets so meh. Also they are spot on with there network going to crap lately in a lot of markets. In Phoenix I cant even stream music or watch youtube videos, and tmobile agrees, hence the $90 in credits they gave me over the last 2 months for 1 line.

  • “T-Mobile’s best score out of 100 was 14, in the Southwest, Mid-Atlantic and West regions. It scored 15 in the North Central region and 16 in the Northeast and Southeast regions.”

    So its best score was 16, not 14?

    • Jason Crumbley

      16 problems per 100 vs 14 problems per 100. 14 was the best score.

  • notpoliticalyet

    They still haven’t fixed areas that have little to no coverage. Until they do so they will score lower. The areas that have always had the better coverage have improved speeds but they still neglect to expand network coverage overall. It is like modification to one side of a car. The nice wheels and customization on one side and stock on the other. Marketing is an amazing thing.