October Will See The End Of The Touchpro2, Cliq, Cliq XT and myTouch 1.2

I’m sitting here trying to my best to write this up without wanting to just take Motorola to the ringer (again).  We just got word that on October 4th the TouchPro2, Cliq, Cliq XT and myTouch 1.2 will all be going end of life.  For those of you unfamiliar with the retail verbiage, end of life simply stated means they won’t be sold by T-Mobile after that point.  What’s incredibly disappointing?  It’s entirely possible that these two Motorola phones may stop being sold prior to them receiving Android updates to 2.1.  That just makes me laugh and shake my head at the same time.  Perhaps this will lead us down a path to the Cliq 2 which just might be one of the leaked Motorola handsets on the roadmap.

So if you were looking to grab one of those phones now would be a great time to do so!

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  • Marilyn

    Motorola and T-Mobile can both rot in hell. they sold me an outdated OS on the phone and now half the apps i need won’t run, and they neither know nor care, since they have me by the short ones until renewal time. I am beyond pissed off. My only saving grace is they didn’t cost very much (yeah, I know, you get what you pay for…)

    ugh

    • Matt

      They didn’t SELL you an outdated OS, you BOUGHT an outdated OS. Whoops. Not T-Mobile or Motorola’s fault.

    • Ruufus

      Matt was exactly right. You bought an outdated OS. Caveat emptor! “Let the buyer beware!” Take ownership of your mistake of not doing proper research.

      • wil

        well i bought mine during the time they said an update was promised…

    • Steve

      I feel the same way about Motorola. The really hosed us with that worthless Cliq.

  • ItsMichaelNotMike

    Well all this can be reduced to one thought, carriers see how a phone sells, if it does not, they don’t waste time keeping it on the shelves, it’s pulled. (Witness the “Kin” as the most dramatic example of this process. Also, consider the Touch Pro2, which I owned. That phone did not stand a chance with its USB audio port instead of a 3.5mm port; and suffered almost universal hatred of WinMo 6.5)

    IMHO this end-of-life list indicates only one thing: these phones are poor sellers so there’s every reason to take them off the shelves.

    Wish as much as you want (especially if you own an end of life phone) carriers (and indirectly manufacturers) do not have the financial incentive or motivation to continue support for phones that we have designated as “dogs.” (I assume it’s costly to assign employees to work on upgrading phones with a new OS, from working on getting it up and running, distributing it, and then fielding support calls from customers whose OTA update did not go well. All in all an expensive process).

    And in defense of those in the wireless business, its business model is no different than other retail sellers who provide products and/or services. The basic concept of any retail seller and service provider it that you provide potential and actual customers what they want. You absolutely do not “take up shelf space” with inventory that does not move because no one wants what you are selling.

    (Witness the supermarket. Walk up and down the beverage aisle. Every canned, cartoned, or bottled drink you see is there because it sells well, is being test marketed or it’s simply a new product. Absent from the shelves is “new Coke,” for example, that the public vehemently gave a thumbs down soon after its debut).

    In regards to upgrades, I also echo my comments made since last year, most consumers (IMHO about 95%) don’t buy a phone and later think “where’s my Android upgrade.”

    In fact, since most smartphone owners use only about 35% of a smartphone’s functionality, why on earth would they wake up one morning, so to speak, and wonder about upgrading their phone OS. (Don’t answer that, I’m being rhetorical).

    Since my (made up) number assumes 95% don’t know about upgrading a ROM, that leaves about 5% of you clamoring for updates (promised or implied by someone on the supply side of the handset business, aka manufacturers or carriers).

    Now IMHO about 3% of that 5% will feed their OS upgrade addiction via all the Android fan sites and forums, or via the hardcore sites like XDA. So that leaves 2% of phone purchasers beeching and whining that T-Mobile, Motorola and Samsung are thieves, liars and scumbags.

    IMHO (actually all this is IMHO, so I’ll quit saying it) anyone involved in giving you the phone you dislike so much can take the heat (aka criticism, insults and what have you), mainly because such comments don’t mean squat in the selling cell phone services WORLDWIDE to 5 BILLION subscribers. (And if you want to keep the criticism focused on T-Mobile, then make that 145 million subscribers.)

    You all have to remember, the economy is in a continued downward spiral. (Any pilots out there? You will appreciate my use of that term to describe the economy. Will we get out of that spiral? I dunno). People are not buying fancy, expensive cell phones. People are not buying phones and data plans, no matter the cost. In the old days, five years ago, yeah, consumers did not care, but nowadays people are counting pennies, literally, and living payday to payday with the fear of losing their jobs.

    Cell phones are an odd thing. They have become a necessity, but a high-end smart or super phone, with unlimited data, has yet to catch on as must-haves, at least not in this tanking economy.

    This is a roundabout way of saying that there’s a perfect storm of reasons why carriers now put a phone on the market, and if it does not do well, they have no problem yanking it, usually discreetly and definitely no fanfare (my perfect storm elements: tanking economy, semi-annual leaps in technology, the new tight-fisted consumer, carrier price war, expense to upgrade old phones, no incentive to upgrade end-of-life or older phones).

    While I have indirectly discussed all these, remember that to a carrier “cutting losses” does not include putting time and money into upgrading discontinued phones. I submit that any T-Mobile employee suggesting that at a meeting ends up collecting unemployment benefits soon thereafter).

    Of course, even in a great market (people want the “fanciest” phone, and best services, cost is not an issue) I fall back on my position: since when did getting a phone OS upgrade become a “right” or expectation? Fact is, most people buy a phone “as-is” in that they don’t ask the salesperson, for example, “what about Android 2.2, will I be getting that.”

    People buy a phone as it is presented to them. However it’s configured, that’s what they are buying and now own. Remember what I said before, it’s like Microsoft Windows.

    We don’t buy a computer expecting that we are entitled to Windows 8 or 9 that might be debuting a year from now. At best we HOPE that the manufacturer, retailer or Microsoft might sell us the upgraded OS at a discount price. We certainly don’t expect the upgraded OS for free.

    The only exception to this is when the retailer, on knowing MS Windows 8, for example, might be debuting shortly, they promise a free upgrade when in fact the OS debuts. They give you a rain check of sorts.

    So with handsets unless one has a clear promise from the carrier or handset manufacturer that a phone WILL get an upgrade (rather than a vague statement that the Vibrant, for example, “can be upgraded”) we are all at the mercy of how generous or obligated the manufacturer/carrier feels about providing a free OS upgrade.

    To me, this can all be reduced to one simple solution (that should eliminate your anger and frustration). The correct inquiry you should be making is NOT if a carrier will provide a ROM upgrade, it’s “is my phone upgradeable, can it handle efficiently the new OS coming out?” If the answer is “yes” then forget about going through the carrier or manufacturer (who when asking about a ROM coming out usually says “talk to the carrier”).

    Instead, simply go to one of the huge number of Android fan sites or XDA to download the new OS, then install it yourself. To be sure, that’s the process T-Mobile, Google and other carriers have sanctioned as being OK to do.

    Just saying.

    (No time to spell check or look at grammar, so pardon all errors).

    • Frank

      No life.

    • Drew

      I couldn’t agree with you more. Although, I believe there are 6 billion people in the world, not 5 billion. Get your facts straight.

      Anyway, the solution to all this is simple. You pick your phone more carefully next time and as I’ve told customers before, “Buy the phone for what it currently has, not what it might have in the future.” The DROID not getting Wi-Fi tether with 2.2 is a perfect example of this.

      Anyway, I was a former CLIQ owner and at the end of the day I sucked it up, swore off Motorola products and resumed my “HTC fanboy” status. I couldn’t be happier.

    • twest

      You have some good points. I purchased a Cliq. I do think that a manufacturer has to stand by their product and marketing (no mentioning of inability or difficulty of running above certain version of Android/OS) of said product. If they are going to put out “buggy” software/hardware, then say that “updates” are coming to fix them….then they should actually be able to and in fact do it. Not delay, delay then drop it and move on.

  • phil mccrakin

    ive had the leaked 2.1 rom on my cliq for over a month now and i love it….come october when the Mytouch HD is reported to come out i will say good bye to this crap of a motorola phone…ha ha screw you moto i worked my way around and now i will dumb you for an htc phone…now i will wait to recover my losses on your stock and sell sell sell….lmao

  • sammy1

    motorola phones have always sucked and i knew it….HTC is where its at as far as andriod phones

  • HTC (hate this company)

    HTC batteries suck. I wish these manufacturers could research and develop bigger mAh capacities. I am even using an extended life battery and its still not enough. It would make so many more people happy.

    I am using a mytouch slide.

    (p.s. i have tried talking less and using the phone less. I have accepted poor battery life and android handsets go hand in hand.)

  • Johnny

    Can somebody please tell me why Motorola keeps saying that theyre testing 2.1 on the cliq/xt/backflip and they’re not ready to release the 2.1 update… yet the Motorola Charm is shipped out already running 2.1? I mean I’ve read somewhere that they need 2.1 to work together with motoblur nicely, but again the charm has motoblur and 2.1 so why can’t they just send out that update or that version of 2.1/motoblur the charm has. I’m no techie, just a 15 year old guy who wants 2.1 dammit!!!

    sorry about the spelling/grammar, I’m using the xt to type this. :-) please someone reply I need an answer!

  • http://twitter.com/capang9555 caleb

    i have a cliq! one of the best android phones ive owned… fast, small, real keyboard, tough, good cam, load speaker!, etc… all in all its a epic phone!

  • Mark

    I figured that the Cliq was going to be on its way out when I saw that Best Buy had stopped carrying it (at least at my local store). To answer Johnny’s question, the latest word from Motorola is that they had to get an updated OpenGL (video) driver from one of their vendors. They mentioned that (and said they had gotten it) around the time they changed the upgrade roadmap to say “Late Q3 / Early Q4″.

    (Personally, my pet conspiracy theory regarding the delays is that they have an agreement with Telenav giving them a window in which they won’t release free turn-by-turn navigation software, but again that’s just my own theory and I have no inside info at all.)

  • Jeremy

    I have a question. If my Cliq is still under warranty, and they discontinued the Cliq, then would I get the-next-best-thing as a replacement? (In the past I have known people to get the current version or equivalent of the phone being replaced) If anyone has info on this let me know.

    Thanks!
    -Jer