If friends or family keep asking you whether they should jump over to T-Mobile, you now have something better than a recommendation to give them. T-Mobile has rolled out a new referral program right inside the T-Life app, and the discount it offers doesn’t run out. As The Mobile Report spotted, postpaid customers can head to the Benefits tab in T-Life to … [read full article]
If it feels like it’s taking forever to get a real person on the line with T-Mobile lately, that’s apparently not just in your head. As reported by PhoneArena, customers say wait times to reach a live agent through T-Mobile’s support channels have stretched from 30 minutes up to two hours or more, with some describing waits where the option to connect with Customer Care simply never … [read full article]
T-Mobile’s push to make T-Life the default way customers handle their accounts has now made its way onto the counter of the physical store itself. According to PhoneArena, which cited an image shared by Wave7 Research analyst Jeff Moore, T-Mobile locations are rolling out new … [read full article]
If you’ve spent any time in T-Mobile forums or comment sections over the past year, you’d think T-Life was universally despised. Loud, persistent backlash over the carrier’s push toward its app-first customer service model has been a constant theme. But the reality on the ground looks more mixed, and in some ways more favorable to T-Mobile, than the loudest complaints suggest. As reported by PhoneArena, … [read full article]
If you’ve noticed longer hold times or a harder time getting real help with your T-Mobile plan lately, the numbers help explain why. According to Deutsche Telekom’s Q2 2026 earnings report, T-Mobile’s US workforce shrank from 70,036 full-time employees at the end of 2025 to 65,365 by the end of June; a drop of roughly 4,700 people in just six months. That’s not a one-time blip, either. As reported by [read full article]
T-Mobile Tuesdays is firing up the grill for its next giveaway. Starting Tuesday, August 11, eligible T-Mobile and Metro by T-Mobile customers will be able to claim a free pair of stainless steel grilling tongs through the T-Life app, just in time to squeeze in a few more backyard cookouts before summer winds down. Based on leaked photos obtained by [read full article]
If your phone lost signal during T-Mobile’s big outage on Monday, July 27, you may be able to get some money back on your bill; but you’ll have to ask for it yourself. According to PhoneArena, T-Mobile customers who reach out to customer support about the outage are being offered bill credits, though the amount depends on who you talk to. Most people say they … [read full article]
T-Mobile’s July is shaping up to be a messy one for customers. The company has already tightened rules around two longtime switcher offers, and now some users moved from older plans to the Experience lineup say their bills no longer reflect the free lines they had before. On top of that, a new report says support-assisted bill pay may be going away too. According to Android Authority, T-Mobile … [read full article]
T-Mobile is putting a bigger spotlight on travel perks this summer by rolling them into a new T-Mobile Travel section inside the T-Life app. The idea is simple: give eligible members one place to find deals and benefits tied to flights, road trips, cruises, international travel and even places where regular cell coverage disappears. According to the announcement, the new section brings together travel discounts, partner … [read full article]
Metro by T-Mobile is making a play for new graduates with a message that fits the season: life after school gets expensive fast, and phone service is one bill that can be easier to manage with prepaid. As more grads take on rent, utilities and other monthly costs, Metro is spotlighting plans and promos built around fixed pricing and fewer surprises. A representative from Metro by T-Mobile reached out to us to share that the prepaid brand … [read full article]
