Tag Archives: nielsen

T-Mobile named No. 1 in Customer Service Satisfaction by Nielsen

T-Mobile’s customer service has been named the best in the wireless industry. Nielsen Mobile Insights gave T-Mobile the top spot in Customer Service Satisfaction at the end of 2016, with Verizon, AT&T, and then Sprint following. T-Mobile beat out its competition in the Likelihood to Recommend, Net Promoter Score, and Overall Customer Satisfaction categories, too. T-Mobile has been named No. 1 in customer satisfaction by Nielsen … [read full article]

T-Mobile Revamps Helicopter Commercial To Take Shot At AT&T Voice Quality

T-Mobile’s revamped a commercial originally debuting this past December with an opportunity to take a shot at AT&T’s voice quality at the end. The commercial itself is unchanged as we watch Carly fly around the country with lots of pink lighting going up in the background. It’s the tail end of the commercial that caught our attention as the new tagline hits at AT&T. What … [read full article]

Two Out Three Phone Buyers Went Smartphone In Past Three Months, Android Reaping Rewards

It’s going to come as almost no surprise at all to learn that Android and Samsung continue to dominate smartphone marketshare in the US thanks to a new Nielsen study. As Android climbs and approaches 52% smartphone marketshare in the US, with almost 54.6% of new smartphone buyers opting to go the Android route in the past three months. Android’s growth … [read full article]