With the past 9 major Uncarrier moves, T-Mobile has gone from being the wounded underdog to being the unlikely hero on the story of U.S. wireless. Every major move has been to remove a customer pain point and address things that somehow became the status quo, despite the fact subscribers hate them. Whether [read full article]
Leading up to the Uncarrier 5.0 event last month, we received information that T-Mobile would be simplifying bills to include a clearer breakdown. And, while it wasn’t part of the Uncarrier announcements, changes are being made. Customers will begin receiving new, … [read full article]
As expected, T-Mobile has responded to the allegation from the FTC that it has been adding “bogus charges” to customer accounts, and profiting from premium SMS services unwanted by customers. Like I mentioned in the post initially, T-Mobile announced back in November that it is [read full article]
The Associated Press tweeted out a shock update just a few minutes ago, reporting that T-mobile has knowingly been billing its customers for hundreds of millions in bogus charges. BREAKING: FTC accuses T-Mobile of knowingly billing customers for hundreds of millions in bogus charges. … [read full article]
T-Mobile’s next Uncarrier phase is going to be unveiled at a special event in the company’s home town of Seattle, at the Paramount Theater. It’s due to kick off at 6pm Pacific Time (9pm Eastern) and run for approximately 1 hour. More importantly, the event is going to be live streamed. If you want to tune in and watch the event as it happens, [read full article]
We’ve been hearing little snippets here and there about a few changes that could be coming up as part of Uncarrier 5.0, but one seemingly steady feature on the list is billing. T-Mobile is going to be changing its entire billing system, to make it simpler for customers to understand by including and removing current features. Whether … [read full article]
Effective May 20th, T-Mobile is making some sweeping changes to their current billing methods for new postpaid customers. Customers are now billed in arrears, meaning you pay for usage after you’ve actually used it. Now, effective May 20th, new customers signing up on the T-Mobile network will be billed in advance for reoccurring charges. This change will only affect new customers to T-Mobile — … [read full article]
I have to say, I’m thrilled to see T-Mobile add this to their current rate plan offerings and for such a good value. “Beginning April 4th, T-Mobile will offer Unlimited Any Mobile, a $10 per month subscriber-level feature that includes unlimited calling to any domestic mobile number, including Puerto Rico, regardless of carrier.” Love it. So why choose Unlimited … [read full article]
