T-Mobile customers begin receiving Simplified Billing notices


Leading up to the Uncarrier 5.0 event last month, we received information that T-Mobile would be simplifying bills to include a clearer breakdown.  And, while it wasn’t part of the Uncarrier announcements, changes are being made. Customers will begin receiving new, simplified bills this month. But you don’t have to rely on photos sent through to us to get the full picture. If you head on over to T-Mobile.com/newbill, there’s a nice, cartoonish (bordering on patronizing) video explaining it all.

Highlights are as follows:

  • The first page provides a quick snapshot of your account: previous balances, payments, credits, and adjustments. The total due and the date it’s needed are up front and in bold.
  • T-Mobile has added a Bill Highlights box to alert you to any changes made since your last bill, or to show up other important information. 
  • Under Current Charges you can see how your plan, equipment, taxes, and fees apply to each line. Each charge is broken down and divided in to its relevant category. 
  • Along the left side, you’ll find additional boxes highlighting changes, plan data, and any current EIP balances. 

This new billing system is designed to make everything a little more transparent, and much easier to understand. Given the recent FTC allegations, that’s almost certainly a good thing. Gallery of highlights below:

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  • I just saw this today when I logged on to T-Mo.com. Looks much better than that last POS they used for billing.

  • jesse4685

    Great idea. We have alot of special customers who don’t seem to understand how billing in the rears or Bill current works. This will simplify everything. Great job tmobile.

    • Curt

      I think I’d rather have my wireless company bill me “in arrears” than “in the rears.” Although if you’re with Verizon, Sprint, or AT&T your already getting it “in the rears” anyway!

      • Erik

        Haha. Good catch. We’ve been taking in the rears for too long!

    • donnybee

      In the rears? Haha I’m not sure what YOU’VE been getting in the mail from T-Mobile, but I’m billed in arrears :)

    • bkin94

      possibly the best typo ever…

  • bobblehead48

    Who gets a bill? I have been loving my $30 prepaid Walmart plan since it became available.

  • bill mayor

    I sure hope that Tmobile USA got the heat for fragmenting the titles to the shady charges that should be listed fully so it is easier to determine if it is bogus. The FTC made utility companies clarify their bills. I think the FTC heard way too many complaints from Tmobile USA customers about their shady bills and were made to remove the shades.

    • KlausWillSeeYouNow

      I hope you find another site to troll. The stupidity of the users was the main issue there; not T-Mobile. The FCC is full of sh*t. They should go after Sprint, Verizon, and AT&T too if they’re really serious about protecting consumers.

  • susan

    I hate their new bill. They left out the usage summary info. The older bill was much easier for me to understand.

  • Debbie

    I wish I had old bill back that told me how much I used for tie. Not the total fee with no info.