Tag Archives: Assurance Wireless

FCC Reprimands a T-Mobile-Owned Subsidiary Over Lack of Assistance of Handicapped Customer

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A T-Mobile-owned subsidiary was recently reprimanded by the Federal Communications Commission (FCC) over its treatment of a blind customer.  As reported by PhoneArena, Assurance Wireless, a blind customer requested for a new feature phone after his device died. Having been a subscriber for over 10 years, the company should have already been aware of the customer’s condition, which means he could not use a … [read full article]

T-Mobile Shares Other Alternatives to ACP

Congress passed the Affordable Connectivity Program (ACP) in 2021 as a way to give eligible households a discount on their monthly internet or wireless plan. The program also gave them a one-time discount on a tablet or laptop. Ever since it was passed, the program was able to help around 23 million households. Unfortunately, it’s possible that the program will end soon.  This is the condition that will happen if Congress fails to renew its funding. The … [read full article]

T-Mobile’s Assurance Wireless ACP now in 48 states

T-Mobile has expanded its participation in the government’s Affordable Connectivity Program (ACP) through its Lifeline Assistance brand, Assurance Wireless. With today’s announcement, the total number of states where TCP offers ACP is now 48 plus the District of Columbia.  The new states that have been added to the list include Montana, Nebraska, North Dakota, Oklahoma, South Dakota, Vermont, and Wyoming. If you reside in any of these states and qualify for the government’s ACP, you can get … [read full article]

T-Mobile’s Assurance Wireless participates in new federal program

T-Mobile’s Assurance Wireless has participated in the federal government’s new Affordable Connectivity Program (ACP). This is the Un-carrier’s primary Lifeline Assistance brand that helps financially challenged households stay connected. With this participation, eligible households will be able to get everything they need to stay connected.  Enrollment to the program starts tomorrow, December 31st. Households that are qualified to join the program can get a $30 monthly discount on certain internet service plans. Tribal lands can also get … [read full article]

T-Mobile, Metro by T-Mobile joins FCC’s Emergency Broadband Benefit Program

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T-Mobile and its prepaid arm, Metro by T-Mobile, have unveiled that they will be participating in the temporary Emergency Broadband Benefit Program (EBB) released by the Federal Communications Commission (FCC). Through this program, households that are struggling with their internet service bills during the pandemic can continue to stay connected to education, work, and healthcare services. Enrollment to the program will open on May 12th. If you are a qualified T-Mobile, Metro by T-Mobile, Assurance Wireless, or … [read full article]

T-Mobile pledges to support Sprint’s Lifeline Assistance program ‘indefinitely’ if merger is approved

T-Mobile has made several commitments in its effort to get its merger with Sprint approved by regulators, and today T-Mo has made another promise. T-Mobile will continue to support Sprint’s Assurance Wireless brand “indefinitely” if its merger is approved, T-Mobile president and COO Mike Sievert has confirmed. Assurance Wireless, … [read full article]