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Winter Storm Gianna Coming This Weekend: Here’s What T-Mobile Is Doing to Keep You Connected

As communities across the nation work to recover from Winter Storm Fern, another major weather system is moving in. Winter Storm Gianna is heading toward the East Coast this weekend, and the forecast is looking rough.  The storm is expected to bring heavy snow, powerful winds, and dangerous travel conditions from late Friday through Saturday, with the Carolinas and southern Virginia bracing for the worst impacts. T-Mobile is not waiting around. According to its [read full article]

T-Mobile Goes Digital With Bills, but the Transition Wasn’t Smooth

T-Mobile has been moving customers toward paperless billing, and the shift didn’t go as smoothly as planned. Many subscribers discovered they were enrolled in digital-only statements without manually making the switch themselves, prompting questions about how the carrier is handling this transition. According to PhoneArena‘s report, customers who wanted to keep receiving paper bills found themselves stuck in a frustrating loop. When they tried to revert … [read full article]

T-Mobile Simplifies Trade-In Credits with Major Policy Shift

T-Mobile is rolling out significant changes to how it handles trade-in credits for customers upgrading their phones. The shift, which is already taking effect, restructures the way discounts are applied to your bill, making it easier to understand what you’ll actually pay each month. If you’re an existing T-Mobile customer, here’s what you need to know. According to a report from Android Authority, which first covered the story … [read full article]

T-Mobile vs. Verizon: The Ongoing Dispute Over Honest Pricing Comparisons

If you’re shopping around for a new wireless plan, you’ve probably seen T-Mobile’s ads promising to save you 20% compared to Verizon. But here’s the thing: what does that savings actually include? That’s the question at the heart of a dispute that just won’t go away. Phone Arena reports that an advertising oversight board has told T-Mobile it’s not being clear enough about what those promised … [read full article]

T-Mobile Deploys Emergency Resources as Winter Storm Fern Bears Down on Central and Eastern US

T-Mobile is taking action to make sure its network stays strong when Winter Storm Fern hits major portions of the country this week. The carrier is positioning backup generators across affected regions and staging equipment to handle the challenging conditions expected to bring heavy snow, ice, and dangerous cold throughout the central, southern, and eastern United States. According to T-Mobile’s announcement, … [read full article]

T-Mobile’s Mystery Meeting Has Employees Wondering What’s Next

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T-Mobile employees are preparing for what could be a pivotal moment for the company. An all-store meeting scheduled for Sunday, January 25 has sparked widespread speculation about what leadership might announce, with some staff members bracing for significant changes while others hope for routine business updates. The company has kept its agenda under wraps, leaving employees in the dark about what to expect. According to [read full article]

T-Mobile Taps Druski to Promote Better Value Family Plan

T-Mobile just announced an unconventional hire; and it’s definitely getting attention. Comedian and social media personality Druski has stepped into the brand-new position of Chief Switcher Officer at the wireless carrier, and the company recently shared a behind-the-scenes video showing what his first days on the job actually look like. According to T-Mobile, Druski spent his early days in the role brainstorming ideas, testing different approaches, and ultimately zeroing in on one clear message: T-Mobile’s new [read full article]

T-Mobile’s Latest Fee Increase Has Customers Ready to Switch

T-Mobile just raised one of its monthly fees again, and customer frustration is at an all-time high. Nearly seven out of every ten T-Mobile customers say they’re thinking about jumping ship to another carrier, according to a recent poll. The company increased what’s called the Regulatory Programs & Telco Recovery Fee by 50 cents for voice and data lines earlier this month. This brings the charge to $4.49 per voice line and $2.10 for mobile internet customers. … [read full article]

T-Mobile Links Employee Performance to Credit Card Signups

T-Mobile is ramping up efforts to get customers to sign up for its branded Visa credit card, and store employees are now being held accountable for making it happen.  According to Android Authority, anonymous T-Mobile workers have revealed that credit card applications are now factored into employee performance evaluations through an internal metric system. This shift in how workers are judged means customers visiting T-Mobile stores should expect … [read full article]

Employee Reports Confirm T-Mobile is Making Big Changes

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If you’ve been thinking about switching carriers or you’re currently with T-Mobile, there’s some news worth paying attention to. Employee reports suggest the carrier is undergoing significant workforce reductions, which could affect how you interact with customer service in the coming months. According to Phone Arena, T-Mobile employees at various locations have posted on social media about unexpected layoffs happening on January 20th. These aren’t just rumors: multiple … [read full article]

What You Need to Know About T-Mobile’s Latest Surcharge Increase

T-Mobile customers might notice another bump on their monthly bills starting January 21. The carrier is raising what it calls the “Regulatory Programs and Telecommunications Recovery Fee” by 50 cents per line, marking the second increase of this type in less than a year. The Mobile Report remarks this as an unusually quick succession of hikes for the same fee. The company raised this same charge … [read full article]