If a random T-Mobile trade-in confirmation email showed up in your inbox recently, you are not the only one. Multiple customers have reported getting messages about devices they did not send in, and some say they received more than one email with different phone details.

According to The Mobile Report, the emails appear to be real T-Mobile messages coming from the carrier’s normal no-reply address. The bigger issue is that the notices reportedly include device information, including an IMEI number, even though the people receiving the emails say nothing actually changed on their accounts.

The report says this looks like a notification problem on T-Mobile’s side rather than a sign that customer accounts were altered. In other words, the system may be sending trade-in confirmations to the wrong email addresses when a device is received.

That does not make the situation harmless. Even if no names, passwords, or payment details were exposed, device information still should not be landing in the wrong inbox. It is another reminder that even smaller system slipups can make customers uneasy, especially when they involve account-related messages.

T-Mobile told the publication that only a small number of customers were affected and said it is safe to ignore the mistaken notification. The company also said anyone who is unsure can check their account in the T-Life app, sign in online, or contact Customer Care.

So if you got one of these emails out of nowhere, the source says there is no sign you need to panic. Still, it is probably worth taking a quick look at your account just for peace of mind.

Source: The Mobile Report