T-Mobile reports Q1 2020 results, including more than 600,000 customers added


T-Mobile today reported its Q1 2020 earnings, which is notable because this is the last quarter before T-Mo and Sprint closed their merger.

T-Mobile says that during the the first quarter of 2020, it added a total of 649,000 total branded customers, which was the best in the industry. That figure includes 452,000 postpaid phone customers.

Total branded customer adds for the quarter is down from 1.08 million during Q1 2019. That difference was caused by T-Mo adding 242,000 fewer total branded postpaid customers during Q1 2020 as well as a loss of 128,000 branded prepaid customers.

Postpaid phone churn for Q1 2020 finished at 0.86%, down from 0.88% in the year-ago quarter. Prepaid churn fell as well, going from 3.85% in Q1 2019 to 3.52% in Q1 2020. Both of those churn numbers are record lows for Q1.

T-Mobile reports that it had 68.5 million total branded customers at the end of Q1 2020, up from 67.9 million total branded customers in the previous quarter. If you’re wondering why this total figure is lower than the total that T-Mobile reported last quarter, it’s because in its Q1 2020 results, T-Mo isn’t reporting its wholesale customer count like it has in previous quarters.

On the financial side of things, T-Mobile says it pulled in total revenues of $11.11 billion in Q1 2020, up from the $11.08 billion it earned in Q1 2019. Net income for Q1 2020 finished at $951 million, up from $908 million in Q1 2019.

T-Mobile also gave a network update today. T-Mo says that at the end of Q1 2020, it had 5G live in 49 states and Puerto Rico covering 215 million people. The one state that’s missing is Alaska, but T-Mobile plans to deploy 5G coverage there in May 2020.

T-Mo continues to deploy both 4G LTE and 5G on 600MHz. T-Mo says its 600MHz 5G network now covers 215 million people, with coverage going live in the Bay Area this week and more cities going online soon. Meanwhile, its 600MHz LTE covers 269 million people. And when you add 700MHz to that, T-Mo’s low-band LTE covers 318 million people.

In total, T-Mobile’s network reaches 327 million people.

To take a look at T-Mobile’s Q1 2020 results for yourself, hit the link below.

Source: T-Mobile

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  • Trevnerdio

    Oh shoot, is this the first quarter in like 5 years that they haven’t added a net 1 mill+?

    • mikkej2k

      I was thinking the same thing.

      Maybe the they hit a million added if the wholesake numbers are included as tgey used to be? Not sure because the wholesale numbers aren’t mentioned in the article.

      • I’m pretty sure you’re right about that but it’s impossible to know without the wholesale reporting.

        • deepdebt

          I wonder why they omitted the wholesale numbers?

  • stuman19741974 .

    When they count “customers”, they are actually counting “lines” and not “customer accounts” correct? We all have these add-a-line promos that probably most sit idle.

    • Trevnerdio

      Correct. And some don’t even generate revenue. However, it still counts in subscriber counts, it just affects ARPU.

      • marque2

        Some paid lines aren’t counted. They stopped counting Obamaphones in the total a few years back.

  • DiaBlox

    If Q1 is January 2020 to march 2020 then these numbers are really good. What other company posted good results after lockdowns from march?

    • mikeZo6

      T-Mobile added 1.86 million customers in the fourth quarter of 2019, bringing it up to a total of 86.0 million customers. That marks the 27th straight quarter that T-Mobile added more than 1 million customers
      Big difference Compared to Q1 2020 a lot lower

      • Acdc1a

        The month of March was essentially a lost cause. They still added more customers than AT&T and Sprint and recorded record low churn.

        Q2 is going to be NASTY.

  • mikeZo6

    John not their to pad the numbers anymore

    • AA-Ron

      Or maybe Covid-19?

      • Joe

        Also they just bought Sprint which was a source of new subscriber. Also at this point they have grown so much that it naturally makes sense it will be much harder to continue to grow at the same rate.

  • vrm

    With stores closed in March/April, numbers likely to be affected for Q1 and Q2. Lot of people go to stores to transfer lines and inquire about phones.

  • I upgraded my phone via online and added a line over the phone. I haven’t stepped to a t-mobile store since January or February

  • marque2

    Next quarter they will add at least 50 million!

    • Iphart

      Good one.
      By the end of the year the whole planet will have T-Mobile.

      • marque2

        You must have missed the big news on April 1.

  • Willie D

    Uncarrier becoming carrier by merging with the most consumer unfriendly carrier ever Sprint. Many potential customers have decided NOT to join a bigger meged company. Remember the MetroPCS commercial where TMo cries theyre getting bought out by an even bigger company and Metro says, “it will create an even more bloated carrier” – thats how i see these numbers. People want 2 choices not 1 same as the other 2 big ones, and they want lower prices not the same prices for different services ie Netflix vs Hulu vs ATT TV Now (whatever the name is today). Why would people leave AT&T and Verizon if the new merged TMo abd Sprint isn’t really a better deal, isn’t providing instant coverage expansion via Sprint/Tmo roaming – if its one company then open both networks to each other like AT&T/Cingular did on DAY 1. Why leave the big 2 for a half assed 3?

    • marque2

      TMobile has opened their network to Sprint customers. It isn’t being done in reverse because the Sprint network would be overwhelmed.