T-Mobile launches Connecting Heroes, offering free service to first responders


T-Mobile first announced its Connecting Heroes initiative back in November, and today it officially goes live.

T-Mobile CEO Mike Sievert today revealed that first responder agencies can now sign up for free wireless service from T-Mo as part of its Connecting Heroes initiative. This free mobile service includes unlimited talk, text, and smartphone data, including free 5G access.

In addition to unlimited talk, text, and smartphone data, first responders will get 1GB of 4G LTE mobile hotspot usage with 3G speeds after that 1GB threshold. Mobile Without Borders is included, too, as well as streaming at 480p. First responders can choose to pay $15 to upgrade to 20GB of mobile hotspot, unlimited texting and up to 256Kbps data in 210+ countries and destinations, and free texting and unlimited in-flight Wi-Fi through Gogo.

To begin the process of signing up for Connecting Heroes, just go to this webpage. This offer is open to all first responders at public and non-profit, state and local police, fire, and EMS first responder agencies.

T-Mobile says that Connecting Heroes is a 10-year commitment to help first responders stay connected. It’s estimated that if every first responder agency signed up, it would put $7.7 billion back in their budgets. This could help them put more money into other things they need like equipment, training, and extra pay for first responders.

Source: T-Mobile

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  • Nate

    dang Mike, can we get a military/veteran update too? We help(ed) the country too!

  • dcmanryan

    Not as awesome as your local fireman though. Personally speaking I’m thankful for you military and first responders but the military deserves the same deal or better. Either way thanks again for helping everyone. That goes to all of you out there.

    • weidnerj

      Friend of mine is a Army / Marine vet and now a police officer. They expect him to use his own cell phone to call those that he interacts with day to day (ie contact victims, etc) as a police officer. He as a first responder needs a 2nd phone just for that, and his personal phone for his calls – not the same requirement as service member or a veterans. And T-mobile does have awesome veteran discounts.

      • monkeysoup

        When I worked as an LEO (I’m retired now, from both Army & local Sheriff), I used Google Voice to resolve that problem. It’s completely free and it allowed me to use the same cell phone for personal and business use, for both calls and text. Google Voice assigns a free number that you can use alongside your provider’s number.

        While my partners carried two phones, I only carried one. Being able to text victims or suspects on any computer was a major bonus (even if my cell phone was out of range). Google Voice also allows all sorts of controls, such as quiet hours, recording phone calls, ringing multiple phones, blocking numbers, etc.

        BTW: I retired 3 years ago, but I continue to use Google Voice on a regular basis. I’m so dependent on it that I would pay a monthly fee for it if I had to.

  • Joss Edbrards

    AT&T is playing catch-up with this. Any counters from Verizon?

  • Brian

    I don’t know why they don’t offer something to us teachers. A lot of us have been unemployed since the first of March and won’t get paid again until the school year begins again.

  • InTheMuff

    I dont know why they dont offer something to us ditch diggers.
    A lot of us have been unemployed since march and wont be digging ditches again until corona is gone

  • Chase Culpepper

    This isn’t as awesome as it sounds. You have to get your agency to enroll in the program and then the agency gives the line. That may work for small places but I’m a nobody, I’m not going to convince a 4000 member agency to do anything.

  • MissedCall

    I wonder if/when T-Mobile will pull this offer.