Oh how the mighty have fallen as the bad news day for T-Mobile continues after their quarterly earnings show yet another quarter of customer losses, a new JD Power study once again places T-Mobile in … [read full article]
There is little question that at 47% of the smartphone market in the United States, Android is easily the most popular platform. It should come as little surprise then as we break down 47% of the market that Samsung, the biggest smartphone maker in the world as of Q3 2011, scores highest in brand preference. Following Samsung are Motorola, HTC and LG, … [read full article]
Clarification from T-Mobile Regarding iPhone: Comments made by T-Mobile’s CTO, Neville Ray, regarding the evolution of chipsets to include additional bands were misconstrued. Mr. Ray was speaking generally to chipset advancements available to all phone manufacturers. T-Mobile has no knowledge of Apple’s product roadmap … [read full article]
The American Customer Satisfaction Index has scored AT&T and T-Mobile as the two lowest ranked wireless carriers when it comes to happy customers. One time last place carrier Sprint is now the highest ranked tied with Verizon. Sprint and Verizon both rate a 72 for for customer satisfaction in the ACSI survey which polled 8,000 households in the first quarter of 2011. T-Mobile scored a 70 down … [read full article]
With T-Mobile focusing so much attention on providing in home coverage solutions via Wi-Fi there has been little talk, at least that has been made public about a Microcell solution. While T-Mobile’s loyalty team has been beta testing Cel-Fi units that are designed to boost signals in the home a widespread rollout has yet to occur. As it turns out a recent survey conducted by a third … [read full article]
