T-Mobile LG V20 arrives early for at least one pre-order customer

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It was only one day ago that T-Mobile began taking pre-orders for the LG V20, but at least one customer appears to have already gotten his unit.

Reddit user SplatterMark today posted an image of a T-Mobile-branded LG V20 box and said that his device was delivered today. SplatterMark says that the quality of the V20 “seems much better” than the LG V10 and that the metal back “is very nice.” He also describes the camera as “wow!!!”.

SplatterMark says that he pre-ordered the LG V20 at 9:00 am ET yesterday and that T-Mobile shipped it using next-day air. It doesn’t look like many other pre-order customers have gotten their V20s yet, but some folks are expecting delivery of their phones later this week.

T-Mobile has previously shipped out pre-order devices ahead of their in-store launch dates, so it’s not terribly surprising to see that an LG V20 has been delivered well before T-Mo’s in-store launch on October 28. It is still exciting, though, because it’s always fun to get your hands on a device before the general public.

Have you pre-ordered an LG V20? If so, when is it expected to arrive?

Source: Reddit

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  • Get_at_Me

    Mine is scheduled to arrive Thursday. I ordered @ 630am EST yesterday, but i chose ground shipping.

    • Bradley Karas

      Me too

  • Murphy

    Did he get free next day air? I bet he paid more. I used ground $6.99 option… Sucks they don’t have free shipping.

    • chris

      He got free next day air. I know this for a fact because I am him. I posted more pics on XDA under my user name intub8.

  • Hoggles

    I’ll have mine tomorrow :)

    As will quite a few people.

  • Matt Macaluso

    I got free overnight!

  • Bradley Karas

    I’ll be getting mine Thursday

  • Jonathan Buchanan

    I ordered mine at 11AM CT on Monday and it has already shipped. Should be here Thursday. We were told we couldn’t get overnight, though. We did ask. It looks like some others did get overnight, so maybe we didn’t press hard enough.

  • Javar Alexander

    I got free overnight shipping, It’ll be here tomorrow :D

    • gmo8492

      How did you get it, over the phone or in the store?

      • themanwithnoname

        I don’t know about him but every phone I’ve pre-ordered, I ordered from the site and always had next day air shipping free.

        • Croq

          Same for me. My pre-orders have always shipped overnight for free. I have had to pay for shipping if I get a phone that is not a pre-order though.

  • Nicholas Smith

    I preordered yesturday 730ish am and got mine today

  • Mines coming Thursday. I picked 3 day, which I had to pay for. Now, it seems some got free overnight, which I did ask about

    • Joe

      “Mines” is not used this way

      • Bobby

        mines is

      • And? Did I ask you to proofread my comment

    • Bobby

      i am jump one and 2 note7s, this might could have(yep joe, i did that on purpose) something to do with free overnight.

  • NavyVeteran

    HUH? The quality of the V20 is much better than the LG V20? WTF??

    • Trevnerdio

      V10, man. He meant V10 lol

      • a d00d

        Yeah, typo was Alex’s. He says V10 in the Reddit post. No one’s perfect, especially with crappy keyboards like this one at work. (I’m constantly having to go back and correct mistakes with this crappy Acer-provided chicklet kb!)

      • NavyVeteran

        Gotcha.. Well It made me scratch my head when I read it. lol

  • Chimphappyhour

    I ordered at 1030 CDT Monday. (Reads as 831am Tmobile time on my orTder on their site.) I received the standard notice that it would ship 10/17-10/24. Heard people got the option that to overnight it so I called up 611 to upgrade my shipping. Told that isn’t possible. That was the first issue. What messed up company can’t change orders that haven’t shipped?

    Then the reports of people getting their tracking numbers start rolling out yesterday midday. Some people were mentioning what time they ordered and I noticed one or two that were ordered after me by an hour or more. I call up CS and ask what is going on. They tell me the phone is on backorder until 11/8. What?!?

    I contacted T-Force through FB and they tell me that it’s impossible that anyone is getting shipping notices for T-Mobile V20s. I point them to XDA and they stick their heads in the sand saying they have no idea about 3rd party sites. This is despite the quite clearly posted shipping notices from UPS being posted. Then they tell me that they are shipping first come first serve. Ok, this is odd since they just told me they aren’t shipping. It’s also odd because I verified that people who ordered well after me were getting theirs shipped AND there were no issues showing with my order.

    Today, people are posting photos of their boxes and phones and T-Force reps are still denying shipments are going out then changing their story to the 1st come, 1st serve, yada, yada, yada. Again, I verify that people that ordered well after me (one even ordered this afternoon!) are either getting their devices or tracking numbers. Meanwhile, my online information in my account indeed updates to shipping 11/8-11/28!

    Meanwhile, the reps don’t seem to want to do their job and look into where the process broke down. Instead, they are choosing to pass the buck. This customer service is what I got from Sprint and why I left them.

    But yeah, if you don’t have an order in right now? Forget it! You’re better off trying to walk into a store on 10/28. Pre-orders are worthless at this point.

    • Jay

      I got mines today also

      • Chimphappyhour

        What time and day did you order?

    • steadymobb

      Patience, bro

      • Chimphappyhour

        You completely missed the point, bro

        • steadymobb

          idk, I would just relax for a minute. The same thing happened to me when I ordered my Note7 and they told me it was backordered for weeks with an estimated date 2-3 weeks after ordering it – I ended up getting it 3 days later.

        • Chimphappyhour

          Well, you might be ok with being treated poorly but I expect better.

        • steadymobb

          Lol ohh first world problems. I want treated poorly that’s just the way it was. Have a good one

        • Chimphappyhour

          You might want to be treated poorly but having worked in customer service fields before, I know what one should expect and this was not up to even minimal customer service standards for any company worth anything. Fortunately, the person at corporate that I’m in contact realizes the same thing. You probably should make sure you are not in a field where you have to interact with people.

        • steadymobb

          It was supposed to say *wasn’t

          Anyways… Glad you finally got what you wanted by complaining…. Enjoy!

        • Chimphappyhour

          You can rollover and take it but some of us make sure we get what we want.

    • Bobby

      i did ask for a supervisor and got better treatment.

      • Chimphappyhour

        I’m in contact with someone at the corporate office. None of the reps seemed to care about looking into the matter further.

  • Murphy

    How the hell is everyone getting free overnight shipping? I was never offered that. Did you order in store or on the phone?

    • Joshua Lance

      Honestly, when I called 611 to place the order I just asked is there any way you can waive the shipping for me because of this whole Note 7 debacle and he said sure no problem at all. Then he gave me free overnight shipping too, not just ground. Just be nice and ask, it doesn’t hurt. I think they have a little wiggle room. Almost every time I call 611, the folks are super nice. I would rather deal with them than the stores any day.

    • Joe

      I asked for free overnight due to the Note 7 debacle. She gave it to me no questions asked.

    • Ben Nicholls

      Was never asked about shipping and was also not charged for it. Ordered through calling 611.

    • Bobby

      the agent just told me it would ship free overnight.(my first note7 was the same)

  • Chuck

    Ordered mine on Monday, at 10:30am CDT, and received it today (next day / Tuesday) at 10:30am, via UPS! Ordered over the phone.

  • FILA

    and yet, us waiting for a Pixel will wait till Google gets off there asses to ship the phone on the actual release date instead of before so we can have it in hand on Oct 20, like it should be

    • Luis Montoya

      Saltie

  • Rich Dollars

    Mine is scheduled for Tomorrow

  • Steve Hester

    Mine arrived today too!

  • johnnyxlayer

    I orderd mine on the 18th at around 9am and its already showing as shipped as of 12am the next morning just says ill get it in 10 days

  • Joshua Lance

    On the truck for deliver today!!!! Just ordered yesterday morning. :)

  • Rifkinn

    Mine is out on a truck for delivery today. I wonder if they are doing this to help get more note 7’s turned in quicker.

  • Joe

    Mine arrived yesterday, too…around 245pm

  • Ben Nicholls

    Mine showed up yesterday. Ordered about 9am CDT Monday.

  • Jose M

    anyone know the deal with the 200 trade in discount?

    • Chimphappyhour

      You trade in “any” 4G phone that is fully operational with no water damage and phone tracking turned off and T-mobile applies the trade in worth against to total. If your phone is worth less than $200, you file with a site that doesn’t seem to work yet and LG sends you a check to bring the total to $200.

      • Panzer

        Assuming that doesn’t count towards JUMP phones?

        • Michael Sletten

          I was told my v10 from jump WOULD count. But I’ve LearnEd not to really trust what T-Mobile reps say lol

        • Xmill31

          This is what I’m wondering too… I’m on my 3rd LG G4 thanks to the boot loop and I’m not really wanting to keep this one too much longer in fear that it will brick too. Nothing out there really interests me except the V20.

  • javier

    Has anybody found if it 4×4 mimo capabilities needing 4 antennas from lg not 256qam or have seen any difference in mobile speedtests

    • Bradley Karas

      Snapdragon 820 comes with onboard 4×4 MIMO and QAM…

      https://www.qualcomm.com/products/snapdragon/processors/820

      • javier

        Bro it supports it but it must have 4 antennas inside by manufacturer like s7 s7edge

      • javier

        I Twitter ray Neville about it and he said he hasn’t heard anything from lg about 4×4 mimo which is kind of funny I mean he should know he’s CTO

        • Bradley Karas

          I tried writing LG directly and they didn’t have an answer…I would hope they would considering they enabled Band 66 to keep up with current technology T-mobile releases. I guess we are going to find out

        • Bradley Karas

          Talked to my cousin who is a regional rep for LG and he asked an in-house tech that works for LG and he said the V20 DOES have the necessary antennas for 4X4 MIMO. Given that the Note 7 had them and that’s the new standard for LTE in the US and abroad I was told it would be a joke for them not to have. Especially with T-Mobile launching it

        • Javier

          Thanks brother I hope he’s right I’ve heard differently but hoping it’s true cuz they advertise 4×4 mimo and tmobile got be on the manufacturer about being compatible bro

        • Bradley Karas

          LG tech support called me back today…a tech confirmed it. So whoever told you that was not correct

        • Javier

          Well I seen on Reddit forum googling lgv20 mimo and some guy that has videos tech life something that already has it but when I told him band 66 doesn’t help in my area and tmobile should push manufacturers he erased my message bro

        • Javier

          I seen on Reddit forum googling lg v20 4×4 mimo and some guy that tech life something that has it but when I told him that tmobile needs to push manufacturers he erased my message bro

  • bill evans

    For those that have received the phone. How would you rate the phone?

    • Joshua Lance

      It’s solid, if you had a v10, it’s an upgrade over that, but it’s no Note 7. I would say an 8/10 so far, but only had it an hour, I just thought the Note 7 was literally perfect except for a removable battery but I would sacrifice that for water resistance.

      • bill evans

        Thanks

        • Joshua Lance

          No problem, if you have any questions let me know.

  • Rohit Nair

    Mine now says BackOrdered Damnit!!!!

  • tinytrip

    > the quality of the V20 “seems much better” than the LG V20

    fix this or you’re fired

  • Croq

    I got mine yesterday. I haven’t gotten all that much time to play with it, but do really like it so far. The Note 7 was better though (if you overlook the whole overheat, fire, exploding thing).

    • Joshua Lance

      Just got mine in the mail. Setting it up now. Have to agree with you. I had a v10 before the Note 7 and I do miss it already. The v20 is awesome so far, don’t get me wrong, but It’s no Note 7.

      • joemail

        i wanted the note 7 badly, but after the fiasco i held off.

        i ended up ordering the LG phone, boy wouldnt it be nice if it was water proof. i hate not being able to take my phone on vacation and get some great shots in the water without having to install horrible cases

        • Joshua Lance

          Yeah, I accidentally walked into the pool with my v10 a couple months ago just not even thinking about it. Hopped out immediately, it survived, but waterproof would be nice for the price we are paying.

        • Kevin Smith

          Maybe on the next version I hope they will incorporate H2O proofing!

      • livewire1981

        What do you mean? I might make the jump but looking for user input.

        • Joshua Lance

          It’s a great phone in pretty much every way, but it’s just not the Note 7. lol. Hard to explain. Like I love it and if I can’t have the Note 7 I will be more than happy with this, but the Note had literally everything you could want in a phone besides a removable battery. I don’t think you will regret it if you get one. No complaints after a few hours with it so far.

        • livewire1981

          Cool. I am going from a s7 edge, so I have been trying to find reviews on the camera etc. Thanks man.

        • Kevin Smith

          Awesome to hear this!

        • Geoffrey

          So what doesn’t V20 have that you miss from the N7?

        • Joshua Lance

          I guess just the stylus and the water resistance really. Other than that it feels great. The only other thing I liked about the N7 was the reading mode, you could set up a time for it to auto turn on during nightime hours and with the v20 you have to manually turn it on, maybe they can fix that with an update down the road? It would be nice. Other than it’s been great so far. It’s a little wider than the N7, so if you have small hands you might struggle but it does have a one handed mode as well. Fingerprint scanner is quick. Really no complaints at all and I definitely like being able to to pull the battery, so I will pick up a cradle and extra battery, that was my favorite part about the v10. So that’s a plus over the N7. It definitely has the feel of a top of the line phone.

    • Kevin Smith

      Good to hear cause that is what I did I had the Note 7 N got the Edge wasn’t happy so order the V20. I would like to hear your opinion about it after you get to play around with it more.

  • Bobby

    mine should be in today , got my second UPS email.

  • Joemail

    BACKORDER!!! WTH. anyone sees this on their order status??

    I ordered 5PM yesterday. lady said i was her 8th person ordering the phone.

    • joemail

      tho the site says when trying to buy outright…hmmm with this a real-in??
      In Stock – Estimated to ship
      10/19/2016 – 10/24/2016

    • DILAW IDDAHLA

      I ordered mine on Wed a little after midnight EST. 8 hours later it showed the phone is on back order. But the next day I got a shipping tracking number, but so far there are no UPS scans for the tracking number I was given. I strongly doubt I will get it this week. Maybe Monday, but I am not sure

  • javier

    I Twitter ray Neville about it 4×4 mimo capabilities and he said he hasn’t from lg but he’s cto

  • livewire1981

    Has anyone who comments here got the phone or least used it… I am on the fence going from an S7 Edge to the V20.

    • Steve Hester

      I had the S7E, it was too small for me, got the Note 7, really liked it, but then who needs a timebomb. Got the V10 as a loaner and for me, it felt faster than the S7E or Note 7, so I ordered the V20. Got it last night, have it 90% set up, and loving it.

      • Steve Hester

        and this is a slippery device, so a case is in order

        • livewire1981

          Oh for sure. I never go without a case. I don’t have the guts. Any concern about it not being water resistant?

        • Steve Hester

          not too worried about the water resistance. Bummed about the case, had one delivered today, but they sent me a G5 case not a V20.

        • Jimmy James

          What? The metal on the side was a great grip for me on the V10. Also, the drop test is great for this one. This is a metal phone that doesn’t require a case at all in my opinion.

        • Steve Hester

          It is metal. It is so slick it keeps jumping out of my hands, so for me a case is necessary, might not be an issue for others

      • livewire1981

        How about pictures smeared to the s7e?

  • johnnyxlayer

    Mine will be deliverd on friday

  • Bradley Karas

    Same here :(

  • Kirk Lange

    Same here.

  • bill evans

    If i purchased two phones can i get the 200 dollar credit for both?

    • DILAW IDDAHLA

      No, I believe it says in the fine print one per customer

  • el_perezo

    So when does the phone release? This Friday or the 28th?

    • DILAW IDDAHLA

      I was told by a corporate store salesman the 28th. I ordered mine on Wednesday at 12:35 am and it showed back order around 8:00 am Wednesday. Around 10:00 pm on Wednesday I got a tracking number for a 3 day shipping which was processed at 5:36 pm Wednesday

  • Kirk Lange

    Ordered mine Tuesday at 5pm PST and went to backorder. Mine just shipped at 10:30pm PST tonight, so should be here Friday.

  • noh1bvisas

    From LG’s website, it looks like the trade-in offer will apply even if you buy the V20 in a store. Notice it says through 11/20/16:

    “Get $200 and FREE premium B&O PLAY earphonesIntroducing the new LG V20 with a 5.7-inch Quad HD display. For a limited time, get a $200 credit when you trade-in your old phone at T-Mobile*. Plus, experience the exceptional audio quality of the LG V20’s Hi-Fi Quad DAC with a FREE pair of H3 by B&O PLAY earphones ($149 value). Offer valid through 11/20/16.”

    • DILAW IDDAHLA

      Why do you say “AT THE STORE”? Are you saying if we trade in the phone and get the LG V20 through the phone service with T-Mobile that we won’t qualify for it?

      • noh1bvisas

        No. The original press release implied it was for pre-orders only.

        i, for one, don’t like buying something that expensive without seeing it in-person.

  • Geoffrey

    I placed my order on the 18th. Got a my tracking number yesterday. They’ve shipped it second day air. UPS did origin scan this morning. I’ll have it tomorrow afternoon.

  • Edward Leonard

    Mine arrived yesterday… I sure miss my note 7 =(

    • Bradley Karas

      Me too! But this is an acceptable alternative with the same features and nougat. Still has 4×4 MIMO and QAM

      • Javier

        Yo have u done any mobile speedtest and do you know service mode code to look at current band or change bands like samsung

        • Bradley Karas

          I have no idea. Wouldn’t mess with it dude…speeds are rocking right now

      • Javier

        Bro ray Neville just responded to me no 4×4 mimo a little disappointed but changing to new sim made a difference alsi i can u pic of respond.Thanks again God bless

        • Bradley Karas

          I’ve clocked speeds of over 100 mbps on this phone

      • Javier

        Meant i can send u a pic of respond and Australian version does have it.

        • Bradley Karas

          Interesting…yeah send me a pic of this

        • javier

          Bro how can send u pic of respond

        • Bradley Karas

          Ok bro here’s the deal…talked to T-Mobile tech support via Twitter…it has the hardware to support MIMO and qam and the V10 currently supports it. The V20 just needs a software update to activate it so no worries just be patient

    • DILAW IDDAHLA

      Can you tell me please if the phone come with a permanent screen protector? I watched some videos online and it does come with one. I am not talking about the one that’s part of the packaging where the customer takes it off, but a permanent one

  • mreveryphone

    Ordered mine yesterday at Noon it’s already out for delivery this morning… I told them I still had the Note 7 so they probably prioritized my order because of that. Two other reps said it wouldn’t be delivered until after the 28th until I talked to the CSM…

  • DILAW IDDAHLA

    For the ones that have the V20 already, can you please tell me if it comes with a permanent screen protector?

    • Omar Lozada

      it comes with a screen protector already installed but nothing fancy, it can be removed easily but it’s not bad either, no air bubbles, no lint under, I am keeping it on my screen.

      • DILAW IDDAHLA

        Thank you for your reply. I am getting my v20 on Monday and wanted to know if I should get a screen protector not. I will only get a case then and I will too keep the OEM screen protector. Thank you again.

  • Omar Lozada

    I really had high hopes for this phone, probably it’s too soon to judge because I just got it yesterday, but it’s no way a worthy replacement for the glorious Note 7.
    sorry, that’s just my opinion.

  • Rohit Nair

    UPS Status Shows Scheduled to be delivered on Monday . I am in NY and the phone is now in Horsham,PA . SO Hopefully i will get it by tommorrow unless UPS wants to be a D**K and wait till monday to deliver

    • Joemail

      when did you place the order?

      • Rohit Nair

        tuesday 7.00 pm eastern from tmobile store they didint even ask me what kind of delivery option i prefer.. charged me $7 for 3 day i think order is already shipped guess i cant do anything to exipdite it anymore

  • Kirk Lange

    I just received mine today. I find this phone absolutely awesome. Way faster than any Samsung phone I have had. And the display and camera are amazing. Very happy.

    • mreveryphone

      Are you coming from a note 7?

      • Kirk Lange

        Yes. Returned it before it exploded and got the S7 Edge. The V20 is awesome.

        • mreveryphone

          Better than the note 7 though?

    • troy riley

      facts this phone is way faster then the note 7 facts facts!!!!

  • Carlos Quintanilla

    They guys 2 part question. If I take my note 7 in that I have on jump due to recall am can i still get the $200 credit. If not can I take another 4g phone to trade in for credit when I return the note 7. I don’t want to loose my original jump program.

    • noh1bvisas

      JOD is a lease, as has been reported below. JOD doesn’t get the $200 period.

      • Carlos Quintanilla

        I have the very first original jump that came out not jump on demand if it makes a difference. Thanks

        • noh1bvisas

          you should ask tmo – and report back. get the information out.

        • Carlos Quintanilla

          Just got off the phone with rep and was told if I still have my phone on eip I can take in any 4g phone that is paid off and in working confition and they will still do the $200 promotion in store.

        • noh1bvisas

          you said you had JUMP, though. Do you ever actually pay the phone off?

        • Carlos Quintanilla

          No I specifically asked if i still owed on the phe because I have the note 7. Rep said they would pay it off and put the phone I brought in and used it for credit as long as it worked and was paid off.

        • noh1bvisas

          sounds like they are going to cancel your jump thing because of the note 7 and put you on regular eip.

        • Kilroy672

          Is that a $200 bill credit or $200 off of the V20? There is a difference and the bill credit does me no good. I could turn in my old S3. Its till works and 4G. I wonder if they care if its rooted or not?

        • noh1bvisas

          it comes from LG as an e-check.

  • JU993

    this phone is on backorder for a while now.
    Ordered last week on tuesday and still says backorder

  • Clips4

    I pre-ordered the LG V20 last Monday at a T-Mobile store, and it was delivered on Friday. I’ve been playing with it for a few days now and I enjoy having it. It is a slippery phone to hold though. I’m scared of dropping it. Because I got the phone so early, cases aren’t available for sale yet. I ordered a case on Amazon, but it won’t be delivered until November 1. I played around with the LG UI for a bit after I got the phone and I wasn’t a fan of it. I installed Nova Launcher to give me greater ability to customize it to my liking and give it a more stock Android feel.

    • vplaza

      The slippery factor was a big concern for me when I handled the sample device at the local T-Mo store. I thought that because they had it connected to that massive display holder, I really couldn’t hold it properly to really tell if it was that slippery. But I’ve read a number of comments now that confirm it is a slippery device and a case is probably warranted.

      Plus, I just read on XDA that a number of cases have come up about the camera glass possibly being a bit fragile and cracked for a few owners after having the units for just a short period of time. That’s worrisome.

    • mreveryphone

      I’m probably going to return mine and just go with the S7 Edge until next year when the S8 comes out. I can’t take this LG UI… I tried…. I really did.

  • noh1bvisas

    just ordered it with overnight shipping. if it turns out to be back-ordered, as others have said, i’ll cancel it.

    • Joe mail

      Let us know what happens mine is BO for over a week. Gonna cancel soon and pickup through store