T-Mobile Advantage Monthly Discount is disappearing – Full Details On Upcoming Changes (UPDATE: Legere announcement)

t-mobile-stores-gearing-up-for-the-iphone-5-release

Yesterday we pulled together bits and pieces of information we had on the planned changes to T-Mobile’s Advantage Corporate Discount scheme. As part of those changes, we’d heard that customers who signed up before February 3rd were able to keep theirs. Turns out, that’s not the case. We were sent an internal documents with all the information set out for staff, giving them the low down on what was changing, and how they can respond to the inevitable frustration of customers’ whose discount disappears.

It’s worth noting that although plans to change the enrollment system take effect on March 31st, monthly discounts for existing customers don’t go until April 25th.

Key Facts:

  • Monthly Discount is being discontinued for every company/organization except military and government
  • Existing customers with monthly discount will stop receiving it from April 25th
  • Feb 3rd date mentioned yesterday makes no difference. All recipients of the monthly discount will lose it (except military and government)
  • Adjustments to customer bills will begin showing on first bills after May 25th
  • Companies participating in T-Mobile Advantage will provide their employees with a $25 reward card
  • From March 31st, customers affected will begin receiving notifications through the mail

For those who currently receive the discount, this is going to sound like bad news, regardless of how T-Mobile tries to spin it. To suddenly no longer get 15% off per month makes a huge difference, particularly if you have multiple lines. But with Tmo pushing the boundaries in terms of value for money on plans, offering to pay ETF’s for customers switching and $0 down on all its phones, it needs to ensure its revenues and profits are still strong. This – along with recent changes to JUMP! and Simple Choice plans – is an effort to give more financial stability.

Full details are below:

Note: The Advantage Program monthly discount will be discontinued for all groups except MILITARY and GOVERNMENT (If customer is employed by the Federal Government, State or Local government agency there will be no change to their monthly service discount.

All other members will no longer receive the MRC discount but may receive their new benefits starting March 31st if they qualify for the $25 Reward Card when they activate new line/s (handset purchased), add-a line (handset purchased), or upgrade- given their company/organization has an agreement with T-Mobile.

As the Un-carrier, we are dedicated to giving all customers the freedom to live their mobile life. We want to keep it simple – no annual service contracts, the best value in rate plans on our Nationwide 4G LTE Network and access to amazing devices whenever you want. Because we’ve invested so much into making our Simple Choice rate plans the best value in wireless, starting on March 31, the Advantage Program will be simplified so that enrollment will managed through the company’s corporate order portal or by visiting www.t-mobile.com/advantagerewards. Companies participating in the Advantage Program will either provide their employees with a $25 reward card or a monthly service discount.

Starting March 24, Sales Associates will no longer need to determine customer eligibility for the Advantage Program in store and instead should direct customers who inquire to their company’s website or to the www.t-mobile.com/advantagerewards. This will allow for a seamless customer experience that is aligned with the appropriate offer.

What’s Changing

Beginning March 31, enrollment into the Advantage Program will be handled though the customer’s company corporate order portal or through www.t-mobile.com/advantagerewards.

  • Sales Associates will no longer be able to enroll customers onto the new Advantage Program in store.
  • Eligible customers who activate a new device or upgrade in-store have 30 days to enroll in the new Advantage Program to qualify for the reward card.
  • Starting April 25, existing Advantage customers will no longer receive monthly discounts.
  • Direct mailer notifications will be sent to impacted customers starting March 31.
  • Customers will see an adjustment reflecting the removal of the monthly service discount starting on the first bill received after May 25.
  • Note: A new Advantage Program Grab & Go is available for a one-page overview of the updates to the program.
  • Simple Choice and Better Value

Use these ARM statements to respond to customers who specifically inquire about the new Advantage Program and to help explain why T-Mobile’s Simple Choice still offers the best value for customers that were enrolled in the previous program:

I currently get a corporate discount with Verizon. Does T-Mobile do that? – “I’m glad you asked. T-Mobile gives all our customers the greatest value possible by offering competitive rate plans that include unlimited talk, text and data, no matter where you work. It’s easy to learn about our Advantage Program, you can check the enrollment website on your own to see if your company participates and what the offer includes. Let’s take a look at some of our newest devices!”

Why did my monthly discount get removed? – “I can understand why changes to the program can be frustrating, so I’ll tell you about the changes. Our Simple Choice plans now come with more data, international text messaging, and more countries included in our global network…all of our customers benefit regardless of who they work for. With the new Advantage Program, each participating company may provide a $25 reward card or a monthly service discount, which would provide an additional value on top of the plans that we just discussed. Now let’s take a look at your account and review your current plan and features.”

UPDATE: John Legere blog – “Fairness and Freedom” 

Just a short update. John Legere posted to T-Mobile’s blog to mention the changes. He paints it as being another move towards changing the way the industry in the U.S. works:

“The old programs were designed to help big carriers close big corporate contracts, with employees as bargaining chips.  We aren’t playing that game anymore.  This change is about simplifying wireless for everyone … including employees of small and large companies alike.”

I’m sure that, to those losing a lot of discount, these words won’t be entirely comforting. Head on over to this link to read Legere’s announcement.

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  • Ruskastud

    Since Military and Government aren’t discontinued, I’m good with this….. :)

    • Hurlamania

      I guess that depends on what the consider government and how they have you listed in the system…

  • Hurlamania

    BS

  • This is bad news. Now, T-Mobile people who had the discount will go to another carrier. Bad decision by them.

    • Verizonthunder

      They will stay put its either T-Mobile or Sprint that offer true unlimited data. Bitching over a few more bucks come on I would understand if it was a 20 buck increase I would see a some complaining but not a few dollars.

      • trickinit

        15% off my $200 plan is $30. That IS a big deal.

        • Verizonthunder

          Then leave and stop whinning

        • Craig Foster

          I like how you say you would understand a $20 increase, guy says $30, you aren’t understanding.

        • Barnassey

          Seriously if you are running a business and cant work around 30 dollars then your business has no reason for existing.

      • Jarobusa

        For some of us it is a $20 increase.

        • Verizonthunder

          Show proof I do not believe you

        • Boludo

          Please prove you have half a brain, troll. Your comments are pretty dumb,

      • JBLmobileG1

        Sprint may be the answer then. I think I get a 20% discount through them. Wow saved an extra 5% already. Heck I’ve stayed with Tmobile since 2004 and road it out, I can surely do the same with Sprint. After all, they can’t get any worse, only better since Soft bank bought them out.

        • gperez

          I had sprint and they only discount the main line voice portion if you have multiple lines you’re out of luck

        • Verizonthunder

          Their framily plan is perfect for big families or groups of people

        • Barnassey

          Framily plan cant be used by businesses.

        • Barnassey

          also they only apply the discount before tax. so your discount ends up being around 9 to 11 percent.

      • JBrowne1012

        Its not just a few bucks to a lot of people, its dishonest. And a move like this will move them to other carriers. People come to T-mobile to pay less. Thats a bait and switch that T-mobile is pulling, Saying oh hey guys come to T-mobile and get unlimited data for $20 oh but now thats back to $30 sorry bro, Well at least I can jump every 6 months oh sorry bro thats a no no unless you pay 12 months worth of your phone, okay well at least I can save some money because I work for a great company that t-mobile offers to give me some compensation for, ooo about that no you can’t do that unless you work for military or government. A lot of back tracking what next is t-mobile going to remove unlimited data completely? Is t-mobile going to start going back to minute plans?

  • KingCobra

    Military gets to keep theirs but this is still pretty bad news. Guess they have to pay for all those planned network upgrades. Seems like they’re slowing raising prices.

  • Menel

    So long TMo, its been a nice 1yr stay.

    AIO has had lower rates, and better network for the past year, but Ive stuck it out.

    Now that your raising my rates… AIO is even cheaper. Ill stop by a store and handle it next week.

    • Ruskastud

      According to there website, AIO is not cheaper………

      • Menel

        AIO, $35 unlimited everything, taxes fees included.

        TMo, $50 unlimited everything, +taxes and fees.

        Look again

        • Ruskastud

          On their website I don’t even see a plan for $35. Cheapest is $40 and you only get 500MB of data……….

        • Menel

          Look again. Its $35 for 500mb.

          500 is fine, its what Ive had on TMo for the last year. More then enough data. Especially with no overage charges. Wifi at home, work etc. a price or address lookup around town takes very little data.

        • Barnassey

          aio cuts you off once you hit 500MB the only way to restore is to renew your plan for the month. We sell AIO @ the store i work at and we get a lot of complaints about that.

    • gsm1900

      AIO isn’t even a year old. You sound like a AT&T shill.

      • Menel

        What does AIO not being a year old have to do with their rates *now*

  • ashwin

    Bad decision….tmo pls reconsider…

    • Verizonthunder

      They will not retract this as they have a big obligation to upgrade all towers to LTE by 2015 they need the extra cash flow of course there will be some bad but if they keep their promise it will be a great thing.

      • dm33

        Who cares about upgrade if they lose their customers. No contract to have people stuck to them. AT&Ts lowered prices are better with big discount and great coverage. Now that TMobile is caving, AT&T will probably raise prices again. Better jump to AT&T before they do.

      • JBLmobileG1

        I understand upgrading cost money, but they need to let the customers who are still paying off their jump phones, to keep their existing corporate discount…. at least until their phones are paid off. Maybe then, once Tmobile does upgrade their network and people are done paying off their phone’s the customer can decide whether it is worth losing the corporate discount for or not. Tmobile is all about the customer, then listen to them.

        • Verizonthunder

          No the average consumer will never see the gray area of business its yes or no

  • Tmostar

    Thanks T-mobile….. 16 years of service and loyalty and this is how you repay me??? WTF!!!

    • Verizonthunder

      Leave cheapscape you are talking to a brick wall.

      • JT

        Troll alert!

  • Roger Sales

    I’m really pissed about this.

  • Tom

    I think I’m okay since my discount is from a public school–which is government last time I checked. Otherwise I know the AT&T and Verizon discounts we get are still in force. If my discount is gone and tmobile’s network is definitely weaker in my area …. Well might be time for a change.

    • Verizonthunder

      Sounds like you already have your foot out the door. You are the typical person want something for nothing. Do not think twice At&t and Verizon will cut off corperate discounts too.

      • besweeet

        They have way more customers to lose. I don’t think they’ll take the chance.

        • Verizonthunder

          They will trust me At&t is already complaining that Netflix is causing their network to bog down and that netflix should cover the cost

        • besweeet

          That’s only because Netflix couldn’t grow a pair and gave into Comcast’s demands. Will never support Netflix because of this (never have anyway, and definitely never will).

        • Verizonthunder

          I use to like netflix but not anymore

        • JBLmobileG1

          And obviously Tmobile is complaining about bringing in too many customers with corporate discounts, and now they aren’t making as much money as they hoped so they are removing then altogether. ;)

      • JBLmobileG1

        Actually, you are wrong there. Even my At&t rep was blabbing along how they are giving the customers what they want and can have their cake and eat it too. I wouldn’t be surprised if they upped their discounts a few % just to rub it in Tmobiles face.

  • shadlom

    Too bad i just added mine but oh well.

  • besweeet

    I’m fortunate enough to have a military discount. Even if that went away, I’m not sure what I’d do for my 3-line account. I’d most likely stick with T-Mobile, since it should still be cheaper than the other three’s comparable plans.

    Still, I feel for those whose discounts will be terminated. Seems very backwards.

    No discount is obviously worse than any discount at all. Maybe at least reduce it from 15% to maybe 7% or 5%?

  • Cellphone Chris

    Not happy with this decision. Existing subscribers should be grandfathered. We didn’t ask for ETF buybacks, etc. Don’t leverage your existing customer experience to acquire new ones. It doesn’t sit well with me that I’ll now pay 15% more to help finance the new strategies and you want to give me a $25 gift card in return?

    • shadlom

      This. They could stop new discounts but people who already have it should keep it.

      • Cellphone Chris

        Exactly. This is the downside of not having a minimum term agreement. With a contract, they’d have an obligation to honor the discount. For those loyal customers that didn’t plan on leaving and qualified for this discount, T-Mobile can tell us to pound sand if we don’t like it.

      • JBLmobileG1

        I agree 100%. Otherwise they can take the remaining payments I own on my phone and shove it up their a$$, because I want out. Feels like I am in a contract with out one since I am forced to pay my Note 3 off without having all the money up front to do so. Reason why I am made about having to shell out even more to To bile now. I stayed with them to save.

      • tmog2

        Totally!!

      • Dakota

        I suggest everyone who feels this way agree on a common ♯hash tag and start tweeting Legere. That’s the way to get his attention

    • gsm1900

      In 2013 John told every T-Mobile employee that we were not getting raises this year. No matter how well you did, no one got a raise. He told us to have faith in him, and he would deliver. He needed the money to help re-launch TMO. We were just as mad as the folks in this thread. 1 year later though… totally worth it.

      The Advantage discount was doing NOTHING. People were not saying “I’m joining T-Mobile because of the amazing 15% discount!” or “I thought about leaving, but that 15% is great!”. All it was doing was throwing money out the door. T-Mobile’s rates already beat the competition even with their discounts.

      As an employee, I disagree with how this is going down, but understand why.

      • JBLmobileG1

        Yeah because instead of shaving off $240 over a 24 month period, I will be actually paying an additional $240…. and for what? A stupid $25 card? Hell, even with the other carriers I save money off on their accessories through my work discount which I believe is 20 to 30%.

        • IamTwone

          As John Legere says on twitter do the math just did losing my $16 a month discount thats $384 in 24 months thats half the price of a flagship phone where the value.

        • JBLmobileG1

          Exactly. Does he think we’re all stupid or something?

      • bgdc

        Yes this is exactly why we joined. It took our bill to below $95 a month. The only reason to go tmo was to save money. We had VZW offering 145 with discounts for 3 smartphones (but they were also going to give us the phones). Now our Tmo is jumping up to $115 a month but we had to dump $800 into new phones. Divide $800 by 24 and you get $33 or about $145 a month.

        But VZW had better coverage!

      • IamTwone

        For the record T-mobile rates don’t beat the the competition i came from sprint where I was getting a 25% business discount and paying around $150 a month after discount with 2 yr contract now with tmobile I am paying around $192 but $40 of it is because EIP only getting 12% business discount and I am ok with that because I didn’t plan to save much money just keep my plan around the same price and get better 4g in NJ but I wasn’t expecting to pay more. With all these changes and price increases the last few months what is stopping customers from getting there ETF paid off then leaving tmobile. Multiple t-mobile reps on the phone advice me since I am trying to bring my friends over from At&t to get cheap prepaid phones to trade in so there etf will get paid off and keep or sell there more exspensive phone s4 or iphones.

      • IamTwone

        Also my friend that has at&t and get a corp discount is paying $65 a month 4gb of data. So removing this corp discount tmobile plans are priced the same at AT&T where the value?

      • Cellphone Chris

        The difference between you and I is that I am not an employee of T-Mobile. I’m not even a shareholder. You have a vested interest in your company’s profitability. It’s no secret that T-Mobile has for years been attempting to make itself an attractive acquisition target. All of that is fine, but not on my dime.

        I’m simply a customer who’s interested in the best value. The company I work for (Comcast) has 15% discounts with AT&T, Sprint, and Verizon as well. Considering the discount was the same with each carrier, I chose to remain with T-Mobile because I’ve become accustomed to the company, plans, and service. I’ve done this despite the agreement with VZW and Comcast that also heavily discounts handsets for me.

        I can agree with changing strategy going forward, but changes like this are usually never retroactive for customers. BTW, Legere responded to my tweet on the subject, but it was a cookie-cutter answer. The fact he responded at all is what I like about T-Mobile, the business decision will make me look at other options at a minimum.

        GRANDFATHER MY DISCOUNT!

        • Guest

          THE DISCOUNTS ARE GRANDFATHERED!!!!!! READ THE ARTICLE!!!!

        • Cellphone Chris

          How about you read the part where all discounts except government and military will expire?

      • Dakota

        Do you know what percentage of customers hot the discount? I bet many employees wouldnt even know they were entitled to one anyway. As with everything, the people on this blog are not representative of the customer base as a whole. If millions of customers left in the next three months, they might reconsider but we all know that ain’t gonna happen

      • dm33

        Not true. Doesn’t beat. 2 phones 10GB, 22% discount on ATT.
        ATT=$108, TMobile=$120. And worse coverage.

        Very little added cost for an additional customer. Not worth squeezing the extra 10%. Loses the shine for tmobile, no reason to switch. This will affect their ability to gain customers more than the small added revenue. If they wanted to simplify, they could have gotten rid of discounts and folded in fees. Those are the mystery. If he wants to simplify, do it!

    • Dakota

      Pretend you lost your job and had to get a new one. You’d lose your corporate discount but be grateful you still have a paycheck. Look at the glass half full. Same with people always bragging about grandfathered plans. Company has no obligation to honor that are can change it at any moment (like Verizon did, requiring people to pay full price for phones to keep unlimited.. Just like Tmobile)

      • Cellphone Chris

        Pretend you paid your credit card late and they raised your APR%. Then remember that you didn’t, but they did anyway.

        Verizon’s situation is apples and oranges. They actually ARE honoring unlimited data, just not allowing contact renewals for it.

    • xmiro

      no, we have to thank all the reps who added discounts to customers who weren’t qualified for them, and those deal forums where people posted about ways to scam their way into a discount by signing up then cancelling their memberships into AAA, PTA, Freelancers etc

      • Cellphone Chris

        Just have those of us who truly qualify verify employment yearly. Problem solved. I’d gladly forward a document every year to preserve my savings.

  • TFAIL-F@<K YOU!

    FVCK YOU JOHN LEGERE!!! I switched from AT&T and now I’m losing my corp discount??!! I financed a new phone on EIP a month ago! I’m stuck now with a no-contract-contract!! I should have stayed with AT&T!!! FVCK YOU!!!

    • Verizonthunder

      How much were you paying at At&t vs T-Mobile?

      • TFAIL-F@<K YOU!

        145 on mobile share value for 3 lines w/10gb, plus i had a 15% corp discount there. My phones were paid for/off contract. Tmo is 120 for 3 lines w/9gb and a 10% discount, plus I financed one new phone for 26/mo. Plus I had more reliable service, especially in buildings.

        • Verizonthunder

          So why did you leave At&t in the first place to save a few bucks? You sound like a problem for any carrier.

        • dm33

          Why would anyone go with TMobile if it isn’t to save money? Coverage stinks.

        • Verizonthunder

          Get a feature phone or go to straight talk

        • JBLmobileG1

          Just curious. .. are you from Verizon and are here to rile everyone up so they get pissed by this move? I mean the name would explain it. LOL

        • Verizonthunder

          You amuse me and what difference would that make I am all for competition and have voiced my support on this site many of times. I feel you are too sensitive to the fact a company needs to make changes to upkeep their promise to consumers

        • JBLmobileG1

          They can go about it through other means instead of pissing everyone off. I am sure the loyal, who have been receiving their discount for 10+ years as well as the ones who jumped from other carriers who saved that little bit extra from before because of the discount, are the one’s the most upset. In other words…. everyone who took advantage of their corporate discount. I mean think about it, I was saving $240 over 2 years. Should I be jumping for joy about having to spend another $120 a year?

        • Verizonthunder

          Its a matter of needs do you need true unlimited data or not. Sadly that is the money factor for the carriers.

        • Dakota

          It would be good for Cam to find out what percentage of Tmobile customers get this discount and will be affected. It probably is not a majority and they have to look at ways to increase revenues while affecting the fewest people. Getting more customers while losing money is not gonna work

          I dont think they’re Pissing EVERY ONE off

        • dblock

          And who is you john legere’s father?

        • Verizonthunder

          The worst comeback I ever read online. Stick to the books

        • dblock

          Its not a comeback is a question dummy
          I see you out here answering everyone’s question

        • JBLmobileG1

          Maybe because in the economy that we live in a few dollars can buy milk for the kids or put a little gas in your car. Hey, I have an idea, since people want to save a few buck every month, and you are questioning them, how about you send us a few dollars once a month to cover the cost. I saved $10… want my address?

        • Verizonthunder

          Milk is $2.59 a gallon and that is your problem nobodys else.

        • JBLmobileG1

          Where I live it’s over $3. Gas almost 4. Sorry, I live in the city not next to a farm.

        • Verizonthunder

          Not far from the city lol sad I see you are not good with handling money and shopping around.

        • JBLmobileG1

          Your right… because I have Tmobile. ;) I guess in this situation and during this discussion it can go both ways. LOL

        • bgdc

          @Verizonthunder:disqus You must live in fly over country if milk is that cheap.

        • Dakota

          Customers ability to pay is a company’s problem when they decide to raise prices. And not sure where you live, but gallon of milk near me is 3.29 or more. People are living paycheck to paycheck or can be confident today & be unemployed tomorrow. A little empathy might be nice.. If everyone had extra money to spare, Tmobile wouldnt have entered into a low price war

        • JBLmobileG1

          I agree with Dakota. My brother who has Verizon has a huge phone bill and he can’t afford to pay it all on time because he was laid off his job. I am sure there are customers on Tmobile in the same situation. Tmobile, may you expect the same because that extra savings each month made that little difference.

        • bgdc

          Why else would you leave a carrier? The services suck for the price paid. So naturally you leave if the value is there. We were with VZW for nearly 20 years but they refused to come within even $20 of the price we were going to get for TMo. So we split. Considering VZW’s service was always spotty for us in socal we didn’t view it as a big risk. And so far tmo’s been about the same (slower on text messages but that’s about all). So now with this change the value’s not really there.

        • Verizonthunder

          Jumping carriers to save a few bucks in the long run will cost you more. Sadly I did just that in the past and realized if staying put with a carrier and outweighting the pro’s and con’s by making the right choice.

    • bgdc

      Shouldn’t use EIP. Should have bought your phone. Just saying…

    • xmiro

      if $10 has you that worked up maybe you have other problems you should worry about

  • dm33

    Not good. I’ve been very pro-TMobile. I loved them lowering prices, shaking up the industry. Removing contracts. They’ve convinced others to lower prices and get rid of contracts. It worked! But now TMobile is raising prices? While still having the worst network coverage by far?

    This seems like a very ill-conceived move. They’re going to chase away all their new customers before they had a chance to solidify their position as a credible competitor.

    AT&T now gives a discount when out of contract. They’ve greatly dropped the price on 10GB plan. And their coverage is quite good.

    TMobile has no contracts. Nothing to keep users on their network.

    Now is NOT the time to be raising prices. Making me seriously consider moving to AT&T. And I hate AT&T. But for a little more I can go from 4GB to 10GB and get coverage that is miles better than TMobile, all while remaining off contract. Why would I consider TMobile again? 22% discount at AT&T vs. 0% discount at TMobile makes a difference.

    • JBLmobileG1

      I received larger discount on both At&t and Verizon through my work. I told my At&t rep that if they really want to hurt Tmobile, all they have to do is bring Unlimited Data back. If they, or even Verizon did this, I guarantee without a doubt that would do it.

    • Dakota

      Users are trapped with those expensive phones they bought with zero down and now owe hundreds of dollars on. Theres no free lunch. But also realize AT&T could do the same thing and decide to eliminate the discount & follow Tmobile lead. Just like one airline raises it cuts prices & the rest follow.

      • Boludo

        That’s non sensical because if that was the case then AT&T and Verizon would have the same percentage discount. And that’s not the case… In other words if T-Mobile gave customer “A” 10% why is Verizon giving that same customer 25% off. If your unrealistic simple assumption were true then Verizon might offer that customer “A” 10% or at least close to it. And that’s not what’s happening in the real world.

        The biggest culprits it’s starting to come to light are those corrupt, shady, untrustworthy T-Mobile employees that offered discounts to people not eligible for employee discount. I keep reading about it everywhere, so there’s got to be some truth to it.. Thanks a lot guys. Never trusted you with device or technical advice, but little did I know you were worse than just unknowledgable.

  • dblock

    This was all a setup from the beginning thanx f@<kmobile. Jumping ship to sprint 24 percent.Discount a month

  • pezman726

    My bill says “government discount” so i’m assuming I will be fine…BUT if my discount went away, I would be ROYALLY pissed! And here is why.

    My previous AT&T bill:
    $110
    700 minutes
    2 x smartphones with 200MB
    1 x flipphone

    pay per text

    My T-Mobile Bill:
    $93.80 (i’m guessing because i haven’t got a regular bill yet)
    unlimited talk/text
    1gb data on 3 smartphones

    T-Mobile would be $107 Without the discount!
    The 3rd line constantly said “i don’t need a smartphone” (though now he loves it) we never went over our minutes (and we had rollover) and we’d go over the data occasionally, but we managed pretty well.

    Now, keep in mind, this would be $110 ON CONTRACT and getting a high quality free (or cheap…I never paid more than $50 for a phone) phone every 2 years, vs $107 OFF CONTRACT and having to pay an extra $20/month per phone. T-Mobile INSTANTLY became more expensive for less coverage!

    I used the discount to factor in if t-mobile would be cheaper. If they had announced this change last month, I (and i’m guessing at least a few other people) would not have switched.

  • JBLmobileG1

    Boo Tmobile. So in the long run, over a 24 month period, I will have to shell out another $240? Not happy, I don’t see any value in that either. After being a loyal customer since 2004 I may end up looking for other options. Good thing I still have jump because I may end up jumping to a chappy phone from my Note 3 so I can afford the payments and pay it off faster. Tmobile, while you say you are the value leader you give us all this crap which we don’t need. I have an idea! Let me continue to save my $10 a month and you keep your international text and edge data roaming. Sound like a good deal?

    • Nurdface Gamerhandz

      Have fun with any other carrier, still paying more for less AFTER your discount.

      • JBLmobileG1

        Actually, not true. I get Unlimited Talk, Text, and Web through Family Mobile and it is only like $35. Still uses the Tmobile network however.

        • JBLmobileG1

          Plus I am offered a bigger discount. As for a contract of 2 years, I will be fine with that. Hell, I was with Tmobile for almost 10..but did I look like I was going anywhere? Also with having to finance a phone through jump for 24 months you are still in away in a contract as far as I an concerned. Except for paying a $150 or $200 early termination fee, it’s more like $400+ depending on how much the phone was.

        • krym73

          What are you still doing here then, just barking about a company you don’t even have? You prepaid customers are always the ones barking louder about discounts and prices over ppl that have pot paid plans.

        • bgdc

          Why not just buy a Moto or Nexus phone? Why would you get a phone from T-mo? You’re paying extra for nothing.

        • eneka

          I feel like they’re trolling, co stantly complaining about the “hidden” contract and the bigger “termination fee” you’d have to pay. Yea, your paying them back for the money you owe on a $600 phone.

        • Nurdface Gamerhandz

          Enjoy being lowest priority traffic all the time. When your call to the hospital to check on a dying family member drops? That’s me on the actual network ordering a pizza, or calling my girlfriend just to say hi.

        • JBLmobileG1

          My girlfriend has Family Mobile, no issues.

        • Stefan Naumowicz

          Family mobile customers are lower priority than t-mobile but certainly not the lowest. T-Mobile is the least congested network so capacity issues are rarely an issue anyway. The biggest issue is that data speeds are limited to UMTS/HSPA throttled to 900k. Booooo

        • Roger Sales

          It’s actually disturbing how the refarm has actually made traffic so much easier as opposed to when they were in transition to adding LTE at all. Those last two or three months I experienced a much higher dropped call ratio in my area and data was sometimes interrupted. I think a lot of it has to do with those iphone users finally being able to use an unloaded PCS 3G on T-Mobile as opposed to being stuck on EDGE for everything.

        • Dakota

          Do u have stock in T-Mobile or something? People should make their own decisions on what works best for them. Everyone has different needs, priorities and budgets. Not everyone needs 30mbps or has $100 to spend a month or needs unlimited or tethering.

        • dblock

          Lol between him and VERIZONTHUNDER trying to raise their stocks and then sell them out lol

        • Dancermancer

          Do you use tmo or family mobile or some other provider? Each post you say a different thing. FYI unlimited everything at family mobile is $39 and doesn’t include LTE

        • JBLmobileG1

          I have Tmobile. With my Family Mobile discount it is actually less though, that is, if I were to go to Family Mobile… which is looking more and more tempting.

        • Dakota

          Straight talk is 2.5gb of LTE on ATT for $45…and none of those extra fees that used to add up 20 percent more. That’s more than enough data for the average user, especially budget conscious ones. They only offer Tmobile HSPA

    • tmoG2

      That would be even better!! Let us choose if we want the discount or international texting and data roaming.. that sounds like a good deal to me!

      • Dakota

        But not better for them. They can announce perks, making people think they’re getting freebies when the overwhelming majority will never bother to use any of them. I think I read 2/3 of American dont even have a passport

    • IamTwone

      Exactly I dont need international text and data but I do need my 12% a month that comes to around $16 a month. I use to get 25% a month from Sprint. With 2 yr contract I actually paid less per month with sprint its just there 4g is really bad in NJ barely 1-2mbps. with the EIP on the phones I am actually paying $50 more a month. Tmobile just processed my last line I had on sprint that my dad was using that I added to my family plan for $10 a month he has a nexus 5. They keep changing stuff up I am going prepaid

  • dblock

    Hey everyone, VERIZONTHUNDER (is) jonh legere checkout all his replies

    • thepanttherlady

      John has actually posted here before and he does it at himself.

      • dm33

        I wish he’d post now. Needs to clear up any misunderstanding if there is one.

        • IamTwone

          He posted on twitter saying now your corp can give you $25 gift card when you upgrade so instead of me getting $16 a month now i get $25 twice a year. 1st it was changing jump, then plan increase now, no more corp I went from getting 25% off my bill with sprint to 12% at tmobile now nothing. They keep going besides the unlimited they going to be just as expensive as at&t.

        • bgdc

          Yeah the $25 on the phone thing makes no freaking sense. Do people buy their phones from t-mobile? Why wouldn’t you buy directly from Google or Moto? There’s no reason to buy a phone at a t-mobile store.

        • IamTwone

          I got a nexus 5 that I got for $50 from radioshack on sprint, That was told by a tmobile rep I am better off keeping my phone and using and old sprint phone to trade in to payoff my ETF. So now i have an unlocked world phone that a carrier paid my ETF. These ideas was not thought out what makes a person have to stay with tmobile after there etf is paid off. I have also seen a few people do this with the lg Optimus g pro from AT&T its $369.99 outright and $49,99 with contract and unlocked works on tmobile lte.

        • Dakota

          Not everyone can she’ll out 600$ at once

      • Verizonthunder

        Pantherlady is correct and true fans of this site know that for a fact. I am one of those fans.

        • dblock

          We are talking among customers not (Fans)

  • dm33

    Bad bad bad.
    2 lines 10GB no contract on AT&T with 22% employee discount = $108/mo
    2 lines 10GB (5+5) on Tmobile with no discount = $120/mo

    So its $12 MORE expensive on TMobile to have lousy coverage vs. AT&T.

    Some battle. Legere going to shake up the industry, ya right. Talks tough but runs for the hills as soon as AT&T responds. His talk is worse than his bite.

    • tmo rep

      its not going away it still there you just have to do it online NOT I STORE

      • dm33

        That’s not what this story says. Maybe you should contact tmonews.

      • Dakota

        O hope you’re not a to rep cuz you remind me of the employees I used to deal with who could never provide correct information about the company’s policies or devices

    • Dakota

      Interestingly, many of his latest moves have been very carrier like. People here keep thinking hes some charitable guy trying to do the right thing for them. Hes a CEO of a public company who needs to make a profit. The moves originally were to get headlines and get customers. That was working, but they also lost money so need to do thinks to change that. Many people made the jump but now are stuck with phone payments. Its not about Changing the industry as that does nothing for T-mobile. Everything theyve done can be copied and coverage is important. I notice Ive been seeing a ton of VZ commercials so they seem to be getting more aggressive tight now too.. Not to mention a buy one get one free with htc1m8 & 2 lines plus 30%off coupon code. It would be nice to have all carriers working on the same technology and have all phones able to work. That way, you could own tour phone and switch whenever you wanted

      • dm33

        This business has very few variable costs, it’s all fixed costs. Meaning it doesn’t cost them anything to service a new customer, but costs a lot to build out towers regardless of how many or few use it.

        In the model, tmobile needs customers more than they need to squeeze out extra revenue. Making an extra $10 on me isn’t worth it if they lose a $100/mo customer.

        This loses the shine, the maverick that was tmobile. Makes them just the slightly sometimes cheaper provider with worst coverage. Back to same old slug for tmobile.

  • pezman726

    I’m also confused by that last ‘talking point’

    Why did my monthly discount get removed? – “I can understand why changes to the program can be frustrating, so I’ll tell you about the changes. Our Simple Choice plans now come with more data, international text messaging, and more countries included in our global network…all of our customers benefit regardless of who they work for. With the new Advantage Program, each participating company may provide a $25 reward card or a monthly service discount, which would provide an additional value on top of the plans that we just discussed. Now let’s take a look at your account and review your current plan and features.”

    Maybe that last part is just left in there for military/government?

    • Ruskastud

      Good call……… Now I’m curious about that too……………

    • Cam Bunton

      Yes. The last part is left there just for military/government.

    • Nurdface Gamerhandz

      Yeeeeah those ARM statements rarely make sense anyway.

  • p0nch0

    Lol so many ppl crying about 10-20%
    When t mobile still the only carrier with Unlimited, Free mobile hotspot, and wi-fi calling? Ya can go wee weee all the way to Verizon store as much as ya want , they still won’t give you unlimited data, and for Sprint whom is the only other carrier that has unlimited is not worth mentioning, your better off going with MetroPCS.

    • JBLmobileG1

      Now is the time for Verizon and At&t to attack. I would be willing to bet the farm that if they brought Unlimited data back it would hurt Tmobile worse than when At&t tried buying Tmobile.

      • JBLmobileG1

        Even if they did it for a very limited time, but grandfathered those that did, yep it would make Tmobile Bleed.

      • Eric00

        Well of course if they brought unlimited back people would switch, because they have better coverage. But then you know what would happen? Network would get congested and super slow and then you’d be complaining about that too. You can’t have everything your way. Great coverage, Fast speeds, cheap prices, and unlimited data. Though in my area TMO is just that, you can’t have it everywhere (rural areas). This is why you choose your carrier wisely and one that fits your needs. Most people don’t have a corporate discount, so most won’t be upset.

    • dm33

      Unlimited is expensive (+$30) and overrated. If you use >10GB you should get broadband.
      Free (really means included) mobile hotspot is at Verizon and AT&T as well.
      Wi-Fi calling doesn’t work with iPhone and only meant to compensate for TMobile’s poor coverage.

      • Nurdface Gamerhandz

        Broadband doesn’t travel with me.

        • kalel33

          If you traveled quite a bit then you wouldn’t be a T-mobile customer anyway. Go to a truck stop and see if any of them have T-mobile for service. They don’t.

  • obeythelaw

    I really don’t see the fuss here. Yes, I switched from AT&T where I didn’t have any discount to T-Mobile where I signed up and a legal organization I belong to offered the 10% discount on each line on the account. Now that it seems like I am losing the discount, I still think I will stay with T-Mobile. First thing is, I do have two phones on the EIP. So it would cost me about $900 at this point to switch. Second, though, I have unlimited data that is faster on LTE than I had with AT&T. I get HD Voice which makes a world of difference. I don’t travel that often out of the country but it is cool to know that I can make calls for only .20 a minutes and have free texting back and forth an unlimited 3G in a foreign country. The opportunity to upgrade every 6 months with Jump is very cool. So without the corporate discount I have now, I’ll be close to what I was paying with AT&T. Yes, AT&T has a bit more LTE in the NY/NJ area and better rural coverage but I am only in the “rural” areas about 10% of the time. When you take a look at the aggregate, I still feel I’m getting more for my money even if it turns out I am going to pay as much as I did with AT&T. Quite honestly, if people are so concerned that they aren’t getting a great deal now, I wonder why people switched to T-Mobile. Was it really just to save $20 a month? Didn’t these people know that the coverage was not as great coming from Verizon or AT&T? Keep paying AT&T and Verizon the higher monthly rates. If I didn’t have the EIP, I’d be considerably less than AT&T. Once the EIP is paid off, I’m still ahead of the game, even if I want to pay it off sooner. I was with AT&T for years and even though I had no contract, my bill didn’t go down after my phone was “paid off” after 2 years.

    • pezman726

      to answer your question…for me, yes, to save $20 a month. I bought lumia 521s (and am using my 920 from at&t) I have no EIP to worry about paying off. I knew about coverage issues but was comfortable with them, because i live in a well covered area, and my travel to less covered areas is very infrequent. But yes, $20 a month is a big deal to me!

      • Nurdface Gamerhandz

        So switch back, what’s stopping you?

        • JBLmobileG1

          For me its paying the phone off with almost 24 months to go. Anyone else feel like they are in a hidden contract?

        • eneka

          You are signing a contract with them when you finance the phone. There is no “hidden” contract whatsoever, no extra fees, no termination charges. You’re just paying money that you owe them.

        • JBLmobileG1

          True, but Tmobile claims they are contract free… and they are… if you don’t get a phone through them but instead buy it out right, which is why I said it’s a hidden, or sneaky, way into getting you into a contract. I knew it all along, but I figured I liked the service and was saving there anyways, so why not?

        • Dakota

          That’s been the whole controversy over Tmobile no contract, leave when you want plans. If you owe $400-500 on a phone, that locks most people in.. Yes it’s not a service contract.. Its a phone contract, but the end result for the customer is the same. They can’t just wake up one morning and decide to leave (if they got a new phone under the payment plans)

        • pezman726

          i HAD a grandfathered plan. Can’t go back to it!

          I DO get more for my money though. Unltd talk/txt/data. The same thing at at&t would have cost me a LOT more! That’s not the issue. The issue is that a lot of people factor these things into their budget, and to get something pulled out from under them is not good for anybody.

        • pezman726

          The fact that I WAS on a grandfathered plan, and can no longer get back on it!
          Aside from that though, I AM getting more for my $$ with my t-mobile plan, and have been happy with it so far…though I have found a few dead zones in spots where t-mobile’s map lists good coverage. I’m guessing though, that’s because I’m using my at&t lumia 920 instead of a t-mobile phone and i’m missing some of the radio freqs.

  • JBLmobileG1

    Next dumb Tmobile move: charge customers who are financing their phones through jump… interest. Yep I wouldn’t be surprised, why don’t you just Fu@k us all over Tmobile! Rape us for every last penny!

    • Nurdface Gamerhandz

      Go back to Family mobile then.

      • JBLmobileG1

        I never had family mobile. My g/f does, and I almost did. I decided to stick with Tmobile because I was happy with then for all these years plus they seemed to be fixing their issues after the At&t deal fell through… so being a loyal customer that I am, I stuck with them. But if this what Tmobile is planning to do with customers that are loyal for all these years and have budgeted the discount into their plans on what they can and can’t afford the b/s. I have always paid my bill on time for the most part.

        • Nurdface Gamerhandz

          Please, spend some time on another real (you know, with their own towers) network and tell me about BS. Go with Verizon and their upgrade fees, written out grandfathering, and horrid phone selection. Try ATT with their “we’re what T-Mobile was 6 months ago but worse, but here’s some stupid commercials” mentality, or try Sprint, who is… well… Sprint. Come back and talk to me then, because I’ve been on all three and they don’t hold a stick to T-Mobile, discount or not.

        • JBLmobileG1

          With Sprint being bought by Softbank, things can drastically change for them, and for the better because, in all honesty, I don’t think it could ever get worse for them. That already passed when Tmobile said no to selling to them. But after all the customers they are about to lose after this…. I am sure Soft banks CEO is overjoyed about not buying them. After all, it’s not like Sprint needed the towers.

        • Dakota

          Straight Talk 45$ 2.5gb of AT&T LTE.. Plain and simple (they offer Tmobile but only hspa+)

    • Eric00

      Why are you so upset? T-Mobile is still waaay cheaper then the duopoly. We are not entitled to a discount. The only way you wouldn’t be saving money still is if you’re on a single line plan. I have 5 lines so I’m saving $87 a month compared to what I would pay with AT&T.

      • JBLmobileG1

        I am on a single line plan.

        • Eric00

          If I were on a single line plan, Verizon is the way to go, unless you need over 2 GB of data.

        • Eric00

          Assuming you have a note 3
          With AT&T: Unlimited T&T W/ 10 GB of data $140… (2 year contract) oh and $300 for the phone.
          With VZW: Unlimited T&T W/ 10 GB of data $145 .. (2 year contract) $300 for the phone, too.
          With TMO: Unlimited Everything $80 ($70 if your grandfathered). And $27.50 for the phone/month. $107 50 ($97.50 if grandfathered) ..
          If you want to upgrade every year the gap is even bigger since AT&T Next and Verizon Edge are ripoffs. Even with a % 20 discount on AT&T and Verizon, TMO = Better deal and cheaper.

        • kalel33

          You get $10 per line or $20 per line discount with Verizon Edge.

        • Eric00

          And it tacks on up to $30 depending on what phone you get because with Verizon Edge you’re paying installments for the phone. So basically the $10-$20 discount isn’t anything. It’s a marketing strategy. Tricked you though, right?

        • kalel33

          Same thing T-mobile does with their uncarrier strategy. There’s no difference.

        • Eric00

          What does T-Mobile do with their uncarrier strategy?

        • kalel33

          The price of the bill shoots up when you add the EIP, just like what happens with Verizon’s Edge and you don’t have to pay the $10 a month extra for Edge like you do with Jump!.

        • Eric00

          Obviously, companies can’t just give out phones for free. And it costs $10 because it acts as insurance.

        • kalel33

          So why did you reply with the negative connotation that Verizon does their own EIP but then defend T-mobile doing the same thing. Also, most people don’t need insurance. There’s a reason why T-mobile pushes it so hard, because it makes them tons of money.

        • Eric00

          Lol okay let me explain to you what I meant. Verizon splits the phone payment into monthly installments which I have no problem with (TMO actually started that). But Verizon is saying “Because you’re on Edge you’re getting a $10-$20 discount which you should already get because your paying for the phone outright so the cost of your plan shouldn’t the same price as a subsidized phone plan. It’s gotten away with this for a while. You should already be paying less because you’re paying your phone outright.

        • p0nch0

          Most ppl don’t need insurance, lmao who are you kidding or trying to play a fool?

        • kalel33

          I’ve worked as a rep for 2 of the 4 carriers and no, the vast majority of people never break their phone. Who are you kidding?

        • JBLmobileG1

          I had Verizon for 4 years before I went to Tmobile in 2004. No issues with their services but wanted to save on my bill considering they charged for roaming at the time. I would need more than 2gb… I will have to consider Sprint, and while their network is a mess, if I stay with them I could end up reaping the benefits in the long run. After all, they were bought out by Softbank, so I doubt they will just sit on a pile of crap for all the money that was spent. They probably just wanted Tmobile because of the success that they’ve been having pulling in customers and they wanted to grow that base to make themselves look better. Now… they don’t really need them and they probably never needed the network.

        • Eric00

          Yeah, I see. Your only options are pretty much sprint and TMO because you need unlimited. I actually think sprint will pick themselves up in a year or two and surprise all of us, especially if the FCC limits the amount of 600 Mhz spectrum the duopoly can buy. If this happens I expect Sprint and TMO coverage to get a BIG boost. But in my area sprint isn’t so good and I don’t receive corporate discounts. I wish I would’ve taken up Verizon offering me unlimited EVERYTHING over the phone when I canceled their service about 5 years ago, but too late now sadly.

        • JBLmobileG1

          I think if Verizon offered customers Unlimited data for a limited time, and grandfathered the ones who signed up for it, I would go back to them… no questions asked. While I have enjoyed Tmobile, it’s been too much of a Roller coaster with them. Give then take, give then take, not really liking it anymore. Sure they give you a little more but you end up getting suckered into spending a little more too. The deals always seemed to get better but also I seemed to spend a little more too. Example, my grandfathered Tmobile plan came close to what I pay now except I get more for my money. Now it seems like I will be getting less.

        • Eric00

          I completely argee, though the changes aren’t affecting me because I don’t have a discount to begin with, I understand what you’re saying. I would switch too, but reality is Verizon would never do that. It makes way more money off of overage fees that people rack up then it would on an unlimited plan and it would make their network overload like it did last year in NY and LA. I just can’t wait until the end of the year when TMO has 50% of their edge network upgraded to LTE and starts rolling out phones that are compatible with their new 700 Mhz A-Block spectrum! Coverage will be greatly improved, if they keep their promises (I hope they do).
          They also promised to have all Edge (2G) areas upgraded to LTE by the end of next year so that makes me have faith that coverage will improve. Though in my area coverage is very good, when I drive to LA or Santa Barbara my phone drops to 2G for a while on highways, but that will be fixed hopefully by the end of the year!

    • mmunson

      Im switching to a Nokia 521 when my 6 months on Jump happens. Im tired of this crap.

  • buh-bye

    Most people don’t care about unlimited data, as Verizon’s subscriber numbers prove. With no discount, AT&T is only $20 more. With a discount, its basically the same. Bye bye Tmo.

    • lordfarquaad

      They don’t have the network to back up the narrowing price gap. So we can finally stop using their price as an excuse for the crap network and demand something better.

      • T

        You don’t know what you are talking about. Quit with the ignorant comments unless you start learning the actual facts.

  • bgdc

    We just switched to T-mo because of the price. There is no advantage without the discount. Right now we pay $95 a month for 3 phones. But we had to drop $800 to buy 3 smartphones (Nexus 5, Moto X and Moto G). We were saving about $45 a month over Verizon for comparable service but we had a 1 year timeline to recoup the cost of our phones. 5 months in we’re screwed.

    The lack of discount pumps our bill by about $20 a month. Quite simply, I hope a unicorn impales T-mo and then performs unnatural acts upon them using a bowling ball.

    Guess we’ll see if we can sell our phones and go back to VZW. If for no other reason than to say we won’t stand for it.

  • Rex

    Thus is why I stayed with Starbucks as a side job for over 5 years! $15 a month extra now gives me some things to think about… :-

    • John Bones

      You worked at Starbucks for 5 years for a 15% discount on your cell phone bill?

      • JBLmobileG1

        His post a lone should be the reason why Tmobile needs to rethink this. This guy actually took a job just so he could save. Now that’s loyalty!

  • yoda

    I use to work for t-mobile, so i get an alumni discount on my bill. Is that going away??

    • kalel33

      Yep

  • kyo251

    You know I know how blogs can changed a company s plan somewhat. Victoria secret and the kimono lingerie line being removed because it was deemed racist or sexist. If cam writes a blog complaining about it and they, t mobile sees it they might change their mind. Or go to Twitter bombard John L. Twitter account complaining about it and how much you guys hate it and would leave. It will make a difference.

    • JBLmobileG1

      The hard core gamers changed the way Microsoft thought, but the damage was already done. The Playstation 4 is killing the Xbox One… Microsoft even lowered the system already by $50 and they still can’t sell them. I know because I work in retail. Tmobile needs to rethink this plan before it goes vital and does some serious damage.

      • kyo251

        I agreeWith you on that, since it hasn’t been made public the damage might not be that widespread yet.

    • JBLmobileG1

      I’ve already been tweeting my thoughts to John. Let’s hope he’s listening, planning positive action, reading this blog.

      • Cellphone Chris

        I did too, here’s his response:

        “@JohnLegere: @cellphonechris this change is to offer everyone the same #simplechoice plans. more high-speed data, international data roaming, etc.”

        Basically confirms that the revenue gained from this move will be passed on to all all customers. In other words, my additional cost will subsidize the Uncarrier strategy.

        • JBLmobileG1

          Tell him to keep the international roaming then. LOL He may use it but I am willing to bet 90% of the customers don’t. Same with the international texts too. What, they give us the texting to tell the people who are calling us from overseas and mysteriously raise our phone bill to fu@k off? I actually was getting calls from crazy numbers and if you answered you were billed like $10 to $20 for the call.

  • bakgwailo

    Does this apply to the AAA discount? If so, that kind of sucks – I finally switched off my old customer loyalty plan (w/ grandfathered unlimited internet) to the new simple choice stuff, and most of my savings were due to my 14% AAA discount being grandfathered in and applying to my entire bill, unlike before, where it didn’t work on the base discounted loyalty plan.

    • jose

      call them back and tell them youwant your old grandfathered plan

    • Mark

      Seriously: there was (is) a AAA discount? I’ve never heard about that and I’ve been a AAA member for years.

      My company uses AT&T for its cellphone service, so I don’t get a TMo discount (I used the AT&T discount — 60 minutes for $20/month and I didn’t use all of them and I was happy — until they became Cingular and screwed me). This sucks for all those who were counting on that discount, though (and also is a sign that TMo is apparently throwing in the towel on corporate sales).

      • bakgwailo

        Yeah, it was off an on. I have had it for years now, and it has always been grandfathered along.

  • Robert

    You know what I love about all this? Those who think a discount is anything more than an indicator that they are being overcharged anyway.

    You don’t need discounts if you are being offered the most value. Now, to some, I get that the value may not be there, but I find it difficult to believe.

    Last year, we bought a GS4 (for 150 down) and a One (for a 100 down), and our monthly bill was still $40 cheaper than our Verizon bill. I continued to pay the $200 like we were paying VZW and our phones are paid off a year early…with an $80 “discount” from our vzw bill.

    I love these people who think the corporations are some kind of benevolent master who gives them a “discount” out of love or loyalty.

    • mmunson

      Well I am still under a contract until December 6th.

  • Craig Foster

    That’s why I’ll stick with prepaid and buy my phones gently used.

  • gperez

    This move is going to backfire specially after recently increasing the data by 10, they don’t have the coverage to persuade people the only tool they had was price. Most of the people average 2.5 GB of Data per month, I love my hard earned dollar more than I love any carrier but if what keeps T-Mo apart is a total of 10 to 20 dollars per months I think at this point I’m going for coverage. This is my 2 cents to the discussion.

    • dm33

      Exactly. Legere was building a brand as the maverick, out to break up the industry. This ruins the image that he was creating. The very reason so many people were switching to TMobile. Now they are again just another carrier with sometimes slightly cheaper prices and horrendous coverage.

      Seems like Legere has given up, thrown in the towel. Don’t know if he’s pissed Sprint didn’t buy them, or he was read the riot act by AT&T or Deutsche Telekom. He’s lost his nerve and will no longer have a reason to gain customers.

      Back to the TMobile struggling to stay relevant waiting for someone to buy them.

      Sigh.

      • UMA_Fan

        I’m pretty sure these guys reviewed the effects on the customer base. I personally agree existing customers should be grandfathered. The stream of people coming into Tmobile are attracted to it for a little more than just price

  • Craig Foster

    Is this the downside of no contracts? They can change whatever you want but you can’t leave unless you pay off your phone.

    • JBLmobileG1

      EXACTLY! Spot on!!!

      • JBLmobileG1

        A contract without a contract.

      • mmunson

        I do not mind the network. I might just go to Metro PCS with my Sony Phone in December.

  • dontsh00tmesanta

    Basically yall want them to improve their network. ….This must happen for them to expand

    • JBLmobileG1

      My saying, sometimes you must spend money to make money. If this means continuing to give the customers their corporate discounts, then so be it. They can find other ways to expand. Ever heard of bank loans? You know… The ones your competitors tried to buy you with Tmobile?

      • JBLmobileG1

        If the money is spent wisely on the upgrades they will see the benefits in the long run. However, you don’t bring the flock, then kill them off once you have them in their pens.

        • dontsh00tmesanta

          There’s an edit button

        • IamTwone

          i dont really post a lot but after reading this news today i had to comment. Your right if money is spent wisely. I dont think its wise to spend up to $350 a line for new customer to port in on no contract. When I have seen people not even have to buy a tmobile phone, keep there phone unlock it and trade in some cheap phone and tmobile paying them to free another carrier. How is that expanding the network and bring subscribers.

        • UMA_Fan

          Because it forces tmobiles competitors to play the same game. Although some people might take the ETF payout and just cancel its a lot worse for Verizon to subsidize $450 off a $650 iPhone just to have that customer walk to Tmobile a month later.

      • dontsh00tmesanta

        Can’t have it both ways….I’m losing my discount too but o well as long as their network expands……always have the option to jump to another carrier but even without that discount I’m paying 100 now $80 less than vz and att

    • dm33

      Not true. This hurts their chances. This business has very few variable costs, it’s all fixed costs. Meaning it doesn’t cost them anything to service a new customer, but costs a lot to build out towers regardless of how many or few use it.

      In the model, tmobile needs customers more than they need to squeeze out extra revenue. Making an extra $10 on me isn’t worth it if they lose a $100/mo customer.

      This loses the shine, the maverick that was tmobile. Makes them just the slightly sometimes cheaper provider with worst coverage.

      • dontsh00tmesanta

        Very true…..now they can really fund the upgrades everyone wants.

        Whats $10×50000000?

        • Cellphone Chris

          $500M

        • dontsh00tmesanta

          now they have 500m to use on the network

  • kyo251

    I wish T-Mobile also buys some lower b and c block well whatever I’d left of them anyways. Will compliment well with the a block that they already have. since band 12 supports them.

  • JBLmobileG1

    Financing my phone which is $708, the Note 3, through Tmobile… plus the 24 months of no Corporate Discount which is another $240. The contract seems like a better deal because I’d get a better discount on the phone plus a 20% discount every month on my bill.

    • IamTwone

      Yea its messedup i just got my note 3 on sale for $660 could of got it at frys.com for $620 but dont have 1 in my area and would have to wait fro my brother to travel from GA next time to bring it to me since its instore only. But from being able to get the note 3 from $300-$350 on contract and getting a 25% corp discount Besides the unlimited data tmobile isnt looking so good. only thing that keeping me is 20gb of data me and my sister use each n wifi calling since google will be getting ride of apps that use wifi calling with google voice.

  • Daniel Darnell

    I have a T-Mobile account with two lines on it currently that my mother and grandmother use and yes the 15% corporate discount was nice but even without it, T-Mobile is far cheaper than anything else. Both phones are paid for in full and the service is $90 a month for two lines of unlimited talk and text with one line at 1 GB of data and the other at 3 GB. On AT&T that would be $150 a month for a similar plan assuming I signed a two year contract with new devices. So even without the discount that $90 a month is far cheaper than anything on Verizon, AT&T, or Sprint.

    • JBLmobileG1

      Now finance a phone, and watch the bill shoot through the roof. Makes the contract with a discount on the phone and your corporate discount every month seem like a better deal.

      • Daniel Darnell

        Oh yeah the financing makes a big deal but in my case I gave my granny an old android phone I had and for my mom I purchased a Nokia Lumia 521 on sale for just $70. It just depends on what you need personally, for me T-Mobile is by far cheaper but if you finance multiple phones and/or pay full retail straight up for many devices you can easily not save with T-Mobile and sometimes might even pay more.

        • JBLmobileG1

          You’ll eventually need a new phone. Either you’ll go cheap or buy used… and it won’t be a Note 3 or any Galaxy line for that matter. Even a new prepaid Galaxy S3 still cost about $300 without a contract.

        • Jaramie Black

          Or he could just go buy a nexus 5 for $350…

        • JBLmobileG1

          Which could have been bought for almost nothing using the money saved with a Corporate Discount. I would have saved $240 in a 24 month period which would bring the price of the Nexus 5 to $110

      • UMA_Fan

        To make it comparable to a contact customers are free to make a higher down payment to reduce the monthly device payment. In the contract days I phones and Galaxy’s would be around $200-$300 ‘down’ (on contract) by putting that same amount towards the full retail price your device payment is only then around $15. Combined with a simple choice plan still much cheaper than a contract.

  • going to miss saving that $15/mth. but ill just divide with the other person on my family plan. definitely wont deem me to switch. for what im getting, Id be murdered on other carriers.

  • Guest

    People need to read the article. Many people are commenting about losing discounts they have had for years. If they had read the article they would know that they are not losing the discounts if they got them before February 3 of this year. PLEASE INFORM YOURSELVES BEFORE B!TCH!NG !!!!!!!!!!!!

    • tfackedyou

      Maybe YOU should read the article, dumb@ass. Existing customers ARE losing their discount.

    • John Bones

      “Feb 3rd date mentioned yesterday makes no difference. All recipients of the monthly discount will lose it (except military and government)”

      What are you talking about???

  • JBLmobileG1

    This news is about as bad for the wireless industry as for when the government took away unemployment for the people who were laid off. I work, I pay my bills on time, I should be entitled to my corporate discount which I have been getting for the past 9+ almost 10 years.

  • John Bones

    Any chance this is an early April Fools joke?
    God I hope so. Lol

  • hanfeedback

    Im on the freelancers discount, even with these changes I am staying. Overall, I am very happy with the service quality and I plan on traveling quite a bit the next couple years and so I want the international roaming. If Tmobile actually follows through with their LTE expansion I don’t see any advantage to switching.

    • JBLmobileG1

      If I decide to stay with Tmobile after this decision, I EXPECT them to follow through with their plans. No delays no BS. I expect to have a network that is top of the line like all the others considering I will be paying close to the same. And I don’t want to hear anyone saying I don’t. You only save if you DON’T finance a phone. In another year I could probably get my Note 3 close to nothing with a contract, while I am still financing it at the full outright price, even if, it’s valued at half that cost.

  • dm33

    BS to use Legeres vernacular.
    If they wanted to simplify they would have discounted everyone, not raise prices.

  • Guest

    WHY?! I just spent an entire 3 hours explaining how my girlfriend’s family can switch to T-Mobile right now and be saving money on their monthly bill compared to AT&T, but not anymore…it actually is cheaper for them to stick with AT&T…wtf… Why would you (T-Mobile) advance the telecommunications industry so much and provide customers literally everything they would ever need and then raise the price – the BIGGEST deciding factor for 90% of all my customer base – which consists of poor college students… this is a truly a sad day..

    • bob90210

      Your customer base of poor college students have corporate discounts?

      • kalel33

        Every college student gets student discounts. Not anymore with T-mobile. Plus, they could be working part time with a corporation(Target, McDonalds, etc).

        • Fr0stTr0n

          You can only have one discount applied to your account anyway

  • Thor

    I’ll keep Tmobile, but will have to get rid of unlimited. Being on a budget sucks. Dick move tmobile. Thank you Cam for bringing it to our attention.

  • JBLmobileG1

    My Twitter profile picture is of the At&t logo as the death star. I sent John and Tmobile a tweet informing to help because I am stuck in At&t’s Tractor Beam because of the corporate discount situation. LOL While funny it’s also true.

  • JBLmobileG1

    I have an idea…. Tmobile removes all the taxes and fees so my phone is TRULY like a no contract phone, and they can have my corporate discount. After all, with prepaid their is no hidden fees. You can buy a card and not even get taxed for it.

    • JBLmobileG1

      It would be a win win. Tmobile pays the taxes and fees and they will still make a couple of bucks off of me because they don’t add up to $10 a month. Add that all up from every customer who gets a corporate discount and they will have some extra money to upgrade the network if that’s the whole reasoning behind this.

      • IamTwone

        Yea but that would make sense. All I know is after this go into affect I give tmobile a yr, With all these price increase and changes they should have enough money I shouldnt be seeing EDGE or Deadspots. Because It makes no sense to me take away $240-$380 worth of credits to give another carrier $350 to hopefully get a customer that might not stay.

  • Seeing the Light

    I’ve been with Tmo for 6 years. I didn’t take advantage of any ETF discount and I’ve been using my same phone for years also. I also paid the ETF to switch to the new plans when they came out. The “cheaper” rates are slowly climbing for me and service in my area in CT which is 50 miles outside NY,NY gets 2G in at least 30% of my drive up and down the I95 corridor. The shine is starting to wear off of Tmobile.

    • Guest1

      Do you need data while your driving? Pay attention to the road!

      • bakgwailo

        Ever hear of GPS or internet radio?

  • Not Happy

    Even losing my 10% discount, Tmoble is still a bit cheaper than AT&T . F it, I’ll stay. Pissed, but I’ll stay….for now

    • Cellphone Chris

      Once you need a new phone, there will be new math for you to look at.

      • Not Happy

        Still cheaper on Tmo. New phone costs the same on both carriers, unless you go contract on AT&T, then you pay 40 per line instead of 15.

        • Cellphone Chris

          “Still cheaper” is a good argument for PROSPECTIVE customers, not existing ones.

        • Not Happy

          No, as an existing customer losing my discount, Tmo is still a better deal. Even with a 15% discount on the AT&T data. 3 lines 3gb each, 120 on Tmo, 130 on AT&T. Already have phones on Tmo, not worth switching to pay more and go through the hassle. I get great service with Tmo. Again, not happy, but I’ll stay.

        • Cellphone Chris

          I’m not saying that it isn’t still a better deal, but that doesn’t make it right. If they went up whenever they wanted, but kept the price lower than competitors, you’re actually OK with that?

          Think about Uncarrier this way:

          T-Mobile changes rate plans and ditches contacts. They give all its Simple Choice customers a bunch of stuff (International Roaming, Data) that the majority don’t use. They offer easy financing for handsets. They introduce JUMP, allowing easy trades of devices every 6 months regardless of EIP balance.

          Fast forward:

          T-Mobile changes JUMP to require devices be 50% paid off (existing subscribers grandfathered). They raise the cost of unlimited 4G by $10 (existing customers grandfathered). They do away with corporate discounts (EXISTING CUSTOMERS NOT GRANDFATHERED).

          See my issue now? Uncarrier is turning into a huge bait and switch.

        • RB

          Did you expect any different?

        • Guest1

          That’s not bait and switch if existing customers are grandfathered in.

        • Cellphone Chris

          In this case, we are not grandfathered into corporate discounts. If we were, I’d have no complaints at all.

          My argument is that these new Uncarrier initiatives should be paid for by the new customers T-Mobile is acquiring, not by those who’ve already signed up under other pretenses.

      • xmiro

        at&t doesn’t subsidize phones anymore either unless you’re on the $40 a month voice plan

  • ryan

    Might as well switch to att now!!! I wish I didn’t just begin financing phones for the entire family! This blows!!!!

    +1 for no tax and fees to be truely month-to-month.

    • notyourbusiness

      AT&T are crooks. Totally not worth it.

  • Kirk392

    So, last March, T-mobile put me into a 24 month contract because they added the corporate discount to my account. If they cancel the discount, I think my contract extension should also be canceled, correct?

    • John Smith

      You get to keep the discount. Only new subscribers can not add it.

    • John Smith

      Never mind, just read this article. Ignore my previous message.

  • Eric00

    Those of you complaining saying you’d pay the same at Verizon or AT&T go ahead and switch then. You won’t be paying less if you have more than one line. Put it this way, say you get three note 3’s. On TMO its $90 for 3 lines with 1 GB of LTE, oh and the phones are 0 down. Then financing the phone is another $27.50 a month each. Which makes everything come out to $172.50. Now say you go with AT&T, sign a 2 year contract, get 3 notes 3 for $300 each first day you get them. $45 each line for accessing and $100 more for 10 GB TO SHARE. this comes to to $235. But now you guys say “oh but you’re only getting 1 GB each with TMO.” Then add 10 to each line for 3 GB each. This still comes out to only $202.50. Oh and did I mention no overage fees? So basically thats a $32.50 savings each month. And you pay ZERO up front for the phones with TMO, compared to $900 with AT&T (with the note 3). And if you add more lines with TMO, the savings are unreal. So if you say you’ll pay “about the same”, then go find out yourself.

    • dm33

      2 phones, 10gb. With 22% discount on ATT $108/mo. On tmobile $120

      • Eric00

        Actually 2 phones, 10gb with a 22% discount on AT&T would be $148.20. 10 gb on AT&T is $100, each phone accessing is $45. 100+45×2= $190. Apply the 22% discount and it subtracts $41.80. This comes out to $148.20.

        • dm33

          My numbers are BYOD, no contract.

        • Eric00

          Well hey if you have the money to buy your own phone out right, go for it. And if you only need two lines.

        • Eric00

          BYOD:
          1 line –
          TMO: $80 UNLIMITED EVERYTHING.
          AT&T: $115, 10 GB.
          2 lines –
          TMO: $120, 5 GB each.
          AT&T: $130, 10 GB shared. (5 GB each)
          3 lines –
          TMO: $120, 3 GB each. $150, 5 GB each.
          AT&T: $145, 10 GB shared. (3.3 GB each)
          4 lines –
          TMO: $140, 3 GB each.
          AT&T: $160, 10 GB SHARED. (2.5GB each)
          5 lines –
          TMO: $160, 3 GB each.
          AT&T: $175, 10 GB SHARED. (2GB each)
          Oh and AT&T has overage fees.

        • dm33

          2 lines, 10GB
          ATT = $100 for data, 22% discount = $78 + $15/phone = $108
          TMobile = 50 (1st phone) + 30 (2nd phone) + $20/phone = $120

        • Eric00

          You forgot to put overage fees. Lol
          But anyways If you get a %22 discount, then switch. It’s the better deal for you so I don’t blame you. Most don’t get %22 discounts though.

        • Whatever

          Well done. Losing a discount, but still a better deal.

        • longtimeCustomer

          TMO is not subsidized phones. AT&T is. So that makes this comparison not valid.

        • BYOD

          Read it again . means bring your own device, or unsubsidized.

        • Eric00

          That’s why I made the point that it was “BYOD”. Read BYOD’s comment.

        • Eric00

          I meant accessing is $40 each. So it’d be $180 and with a 22% discount off the base plan (discounts don’t apply towards data) you would subtract $17.6 which comes out to $162.40 (with a 2 yr contract on ATT)

        • G

          Discount does not apply to the data costs.

        • Eric00

          Really? Then wow, that’s even worse!
          You’re talking about AT&T right?

        • Sean

          Actually, with the way AT&T’s and Verizon’s new plans work, there are no separate ‘minutes’. The plans are unlimited talk and text with a lump of shared data for a single fee. I know that my company’s discount applies to the entire data plan, but not the separate line charges. So for one of the examples talked about – 2 lines with 10 GB shared data – the base AT&T charge would be $100 for the shared data plan. In my case, I get a 15% discount, which brings the cost down to $85. Then for each line, there’s a $40 fee assuming smartphones. The 15 % discount does not apply to that. However if going BYOD, it drops to $15 per line for 10GB shared data plans or higher. (This discount has nothing to do with any corporate discounts, it’s just a standard feature.) For plans with less than 10GB shared data, the BYOD per line charge is higher ($25); Verizon does something similar with their Edge discounts. Because of the step change in line charges depending on the shared data amount, it can make a big difference when comparing prices vs T-Mobile. (T-Mobile tends to look better with smaller data amounts.)

        • dblock

          Not true.. i have verizon and it does apply and i have in front of me as we speak

        • xmiro

          It’s $40 for subsidized phones with 2yr contract. $25 per line for no contract on 300mb-6GB data. $15 per line with 10GB-50GB no subsidy

      • G

        You need to remember the discounts you are receiving from these other companies are only large because it’s off the “base” of the plan. Usually only the minutes. You will not receive a discount on the data (the majority of your bill). Before you start quoting discounts, I would try to get the facts straight, then compare Apples to Apples.

        • dm33

          I figured that in. No one even charges for minutes any more. Apparently you haven’t bothered to check prices.

      • Eric00

        Since the discount doesn’t apply to data costs 2 lines on ATT with 10 gb shared would be $123.40 (With a 22% discount).
        #Facts

        • 21stNow

          The discount does apply to the data portion of the plan on AT&T. Your “Facts” are false.

        • Jason

          No, that’s not right… Unlimited talk, text, and data costs 100 on AT&T…that’s what the discount applies to. Then you add the 2 lines (@ $15 each). The lines don’t get the discount.
          Bad #Facts on your part.

        • Eric00

          AT&T doesn’t have unlimited data. Lol

        • dm33

          I had read on forums that the discount applies to the data charge and not add ons. But I just chatted w AT&T support (like they have any idea LOL) and they said the discount applies against the entire bill so it would be $101 not $108.

    • longtimeCustomer

      When people are making comparisons it should be subsidized phones to subsidized phones no subsidized to “value” plan. Apples to apples. To get a high end phone adds $25 to $30 per month to a T-Mobile plan

      • G

        You need to remember the discounts you are receiving from these other companies are only large because it’s off the “base” of the plan. Usually only the minutes. You will not receive a discount on the data (the majority of your bill). Before you start quoting discounts, I would try to get the facts straight, then compare Apples to Apples.

        • G

          That reply was intended for dm33’s post, I apologize.

        • 21stNow

          It’s actually the other way around. The discount applies to the data, not the line access fees for the newer shared plans.

          Edited to add: This is the case for AT&T.

        • kalel33

          With Verizon the discount IS off of the data, talk, and text, just not on the line access.

      • Eric00

        That’s why I included the financing price of the Note 3. It’s right there $27.50. You can read, right?

    • ccnet005

      I had some friends that did jump to verizon and at&t one due to the blackberry upgrade marketing fiasco, another because of the horrible data speeds and when we received our postcards in december concerning the discount going away two others started shopping around and jumped to at&t.
      Honestly, when we have our speedtest competition my TMO note 3 comes in dead last! Now I’m shopping around

  • bryck

    I don’t understand what’s the big deal. To many people want something for nothing.

    • JBLmobileG1

      It’s not something for nothing if you already planned on getting it even before getting it. Now international text and roaming… that’s something for nothing so you shouldn’t have anything to complain about. Get it? Got it? GOOD!

    • longtimeCustomer

      It’s always those who don’t have it that put down those who do and want to keep it.

    • ccnet005

      Something or nothing? How about paying for new services that you’ll never use?

  • TWK

    Only makes sense for the big time data hogs to linger with Tmo. And even they should look at Metro or Straight Talk.

    • JBrowne1012

      Neither are viable options, even though both are tmobile subs, as far as I know the unlimited of those subs are only capped to 5gbs then slowed down to unusable speeds. Even then might as well stay under t-mobile because its the same price.

      • Stefan Naumowicz

        Straight talk is only 2.5 now

        • TWK

          That is the stated policy, but ask anyone that actually has Tmobile Straight Talk and they will tell you that they never get throttled. (yet)

        • math3ww

          I have it and I get throttled, stopyour lying

        • TWK

          Didn’t lie on purpose, big thread on HOFO about this topic. Guys swear they don’t get throttled. Google it up.

  • Cruz R.

    I was paying $66 for unlimited everything. And thats with my 15% discount. With the changes I would go to $76 a month unlimited everything. I just called and switched from postpaid to prepaid. I was getting my discount through my second job at Walmart. My first job does not offer a discount through Tmobile. The new prepaid plans have changed so I opt in for the $80 prepaid plan. And with Walmart’s 10% discount brings me back down to about $72 dollars. The way I see it is that I’m paying less than $76 and gaining more hot spot. I hope everyone affected here can have a work around. This site has been very helpful in giving us heads ups in times of major changes.

  • Eric00

    Wait it says ” a $25 reward card or a monthly service discount, ” does these mean you get $25 off each month? Because that’s what it sounds like ..

    • maximus1901

      Nooooooooooooooooo

    • shabang

      yes, I am curious about this as well…it clearly says “Companies participating in the Advantage Program will either provide their employees with a $25 reward card or a monthly service discount” – what’s this part about providing their employees with EITHER $25 card OR MONTHLY SERVICE DISCOUNT!!?? (notice how monthly is plural)

      what’s up with this? are some comanies going to still give a discount?? the wording on the above phrase seems to make us all think so.

      • Adrayven

        At this point, company discounts include phones/accessories, and a monthly discount.. it sounds like they are making companies that get a discount decide on only one..

    • Getfactsstraight

      You get a $25 rewards card anytime you buy a phone. Doesn’t matter if upgrade, add a line or activation. Sim only doesn’t count

  • … In other news

  • fentonr

    I get what Legere is saying, discounts as a policy are kind of crappy, better to just offer cheaper plans to everyone. That said, I’m losing a discount as well and I’m not thrilled about it.

  • UnhappyCamper

    I’m absolutely LIVID! This is an anti-uncarrier move that will only result in a mass exodus of customers. When you factor in the monthly phone payments (a contract in disguise) there’s not that much of a difference with the other carriers. And don’t you say buy the phone outright. These damn things cost $800 a piece.

    We need to start a Twitter campaign and not stand up for this nonsense!

    • dblock

      Uncarrier mr.guillotine 5.0

    • notyourbusiness

      I don’t think this applies to the cost of phones, only discounts on your monthly bill.

    • dm33

      Agree, although they’re not $800. Brand new iPhone 5s is $650. You can buy used on eBay for less. Nothing dramatic happening with phones any more, older phone is fine.

  • mstwinkie2u@Gmail.com

    Why do people always want to get something for free. You want more towers and better service where do the money suppose to come from. Im a loyal customer of the electric and gas company but I can’t call and get a discount because I work for a certain company. T-Mobile offers lower plans, free international text and roaming. Yeah you might not need the features everyday but when you do its free. Some people need to man up they offer no contracts so if its cheaper somewhere else you need to be @ Att or Verizon porting out instead of whining on here.

    • dblock

      Oh boy we got another fan here, or some stock holder.lol

      • p0nch0

        Looks like we got a Sprint employee here

    • kalel33

      People come to T-mobile for the price, that’s it. Their customer service is dead last and their network is dead last. If people cared the most about the network, reliability, and great customer service then they’d be a Verizon customer. T-mobile increasing bills on existing customers will lose them customers.

      Why should 95% of customers subsidize free international text and roaming to the 5% or less that use it? Why do they get something for free. Most customers would rather have a smaller bill.

      • Jay Holm

        I was a Verizon customer for 3yrs, they are way overrated/overhyped!!! It’s all marketing. I pay for LTE, not EVDO 3G which is useless! Screw Verizon! Most overrated company I’ve ever dealt with! At the end of April I will have been with T-Mobile for a full year, and I am happy, HSPA+ 42 & LTE beats all other carriers.

        • kalel33

          Their entire network is LTE, so I don’t know where you’d get the slower 3G.

      • TechHog

        To be fair, you’re implying that 95% of new customers choose the unlimited plan

        • kalel33

          Not at all. I’m saying 95% of T-mobile customers will never use the international features, with the exception of maybe Mexico.

        • TechHog

          People on the 1GB and 3GB plans are paying the same amout that they always have. Only new customers getting the unlimited plan, old customers upgrading to the unlimited plan, and people affected by this removal of the discount. That’s far from 95%. As much as I’d like a my bill to drop by $10 for no reason, it doesn’t make any sense. You’re right that a lot of people are subsidizing for a few, but it’s not anywhere near 95%. More like 30-40% perhaps, and that’s being generous. for most people it’s a free feature that they may or may not use.

        • kalel33

          Again, I’m only talking about international. They removed the corporate discounts to subsidize other features, such as paying off ETFs for new customers and the added international features. Again, I’m only saying 5% of T-mobile customers use the international features and the corporate discount is a way of keeping their ARPU up.

  • RB

    My $0.02: Legere’s role was to come in, rattle his sabre, get noticed, provoke the competition, pump up Tmobile’s stock price, make it an irresistible target for acquisition, and “jump” out the plane with his golden parachute. Unfortunately, due to regulatory issues and a lack of public support, the shock and awe approach has not yielded a buyer for Tmobile. Now Legere has an unexpected long ground war before him, one that he cannot win unless he takes back (in one way or other) the very things that made his stupidly titled Uncarrier strategy work. You see, he could have afforded to be reckless when his tenure was going to be “nasty, brutish, and short.” However, at this point he has to consider long term viability and accountability to a demanding board, and the outlook, given Tmobile’s price structure and relatively inferior service, is grim.

    Truth is, the inertia of the American wireless industry has won, and the Uncarrier strategy will soon show itself to be the flimflammery it always has been.

    • 21stNow

      How many people are there posting under the username “tmo rep”? These comments aren’t consistent with each other.

      • ccnet005

        I disagree, the comments from “tmo rep” are consistent with the inaccurate comments by tmo employees at tmo stores

        • 21stNow

          There were comments on this article that were inconsistent with each other, yet all were posted by “tmo rep”. Some of those comments now have different names on them (such as the parent to this comment), so it seems like there were different people posting those comments.

    • fsured

      Softbank is the first buyer that presented itself publicly for wanting to buy the company. That does not mean others are not watching the company with interest. Dish or some other entity could always step in. If Uncarrier doesn’t last then it doesn’t last but no one can deny that it changed the American industry for customers under all 4 major providers.

      • Makoute

        You forgot At&t

    • ccnet005

      I totally agree with your comments about John Legere’s tenure.
      A t-shirt wearing party crasher doesn’t isn’t the best choice for an executive officer.
      Especially after serving 20 years at AT&T.
      The second I read about his new position at Tmo, I knew TMO would either be acquired or merged.
      Hopefully the FCC won’t let this happen.
      We need 4 maybe even 5 nationwide carriers to keep at least an appearance of a competitive environment.

  • Irfan

    to be honest these moves will effect Tmobile in future …if At&T and verizon adds unlimited date on its plans really T-Mobile may go back where they started …

    • RRR

      That’s a big if. I’d say the more likely scenario is that AT&T and Verizon would LOVE to kill their corporate discounts, too. If TMo pulls it off, that’s the move the competitors are likely to follow.

      • dm33

        True, they’re all just trying to figure out how to raise prices. Sadly, TMobile is no better.

        • RRR

          The goal of any business is to charge as much as the market will bear, in order to be as profitable for shareholders as possible. Start a charity providing cell service at cost if you disagree.

          Personally, I see this as moving closer to transparent pricing, prepaid-style. The price advertised is the price you pay. The postpaid industry is not there yet, but any time confusion or obfuscation enter the pricing equation, consumers lose.

          The timing could have been better. They should have eliminated corporate discounts when they rolled out uncarrier 1.0 last year. Made clear pricing part of the plan. Maybe uncarrier 5 (or whatever) will be along those lines.

    • Freddy

      Indeed. If the top two all of a sudden decide to bring back unlimited then T Mobile will be on its knees for sure. However, lets be honest, I have unlimited and no matter how hard I try and max out data on or around 3 gig per month. So in essence I am paying for those that go higher. I hazzard a guess that most TMO users on unlimited keep it for the warm and fuzzy inside.

  • George

    If you work at a local school district your discount still applies. Just cleared that up with Tmobile.

    • notyourbusiness

      Are you sure? I just posted a rant because I thought I would lose that discount (my mom works for a school). But if this is legit, then I’m very relieved.

      • Getfactsstraight

        He is wrong….

        • George

          I’m not wrong dude I just called, school districts fall under local government. I get the discount through Los Angele County, local government,

      • xmiro

        local gov’t keep the discounts per the post

      • George

        Yes, its local government, you are a county employee via your school district.

    • Getfactsstraight

      You are wrong

  • moneyman

    Sprint’s new plans only discount the data on each line, not voice, if they offer a discount at all. At&t and Verizon can probably afford to offer a discount because their profit margins are higher. Maybe T-mobile is looking to become less revolutionary so the government will allow Sprint to buy them.

  • john doe

    Atleast theirs one bit of good news! You can save 15 percent by switching to geico……

    • Hurlamania

      15% or MORE

  • notyourbusiness

    That totally sucks. I share a plan with my mom and we get a discount because she works at a school. We’ve only had it since September and a month from now, we’re going to lose that? What B.S.

    • LC

      School districts employees should be set up under GSA/Government. You should still receive your 15% when this comes into play.

      • Getfactsstraight

        Not true

        • Ever

          Would you be able to elaborate as to why it is not true. I see you post this but do not explain why.

        • LC

          Well, considering I worked in retail stores for two and a half years before moving into the corporate offices, I’d say I know what I’m talking about. Public school districts are technically government employees as they’re funded by the state. All school districts are listed under a GSA sub-BAN type, which qualifies for a 15% discount. So as long as the retail or care rep set up the discount properly, it should show GSA and they should be keeping their discount. Not wrong.

    • Hurlamania

      on her bill what does it say for the discount reason?

  • Roger Sales

    If this was about corporations, he should have kept T-Mobile advantage alive for students and the organizations that keep them for alumni.

  • alex777

    Damn.Almost $30 more a month for me .

    • dblock

      Wow, Alternative = sprint!

      • Singleweird

        lol i know i only live in colorado but suggesting sprint as an alternative to tmobile is pretty funny.

  • TWK

    Maybe the title of the article should be “Re-Carrier 1.0”

    • dblock

      Lol now that’s a good one!

    • 21stNow

      Actually, make that “Re-Carrier 3.0”. Going up on the unlimited data plan by $10 and changing the JUMP! program would be 1.0 and 2.0.

      Edit: Do you mind if I use Re-Carrier? That was genius!

  • dblock

    I get 24% with sprint that’s a discount now who’s with me! 24% + framily plan

    • TWK

      That would be on the data portion only. It amounts to about $4 per line. The TMO discount going away was 15% off everything.

      • dblock

        Then I don’t know if the representative i spoke to was blowing smoke or what cuse he told me of the entire bill

      • Singleweird

        not everything, only service. (plan and data)

      • krym73

        Lmao even METROpcs has better service right now.

  • Hurlamania

    Anyone have a number directly to this department, id like to see if i still qualify and if it is set up properly in the system…

    • Tmouser

      866-464-8662

      • Hurlamania

        Thanks

  • Hurlamania

    I wish this site would quit blowing smoke and state the facts… the international roaming and stateside text are gimmicks, simple fact… 99% of T-Mobile users will not ever use them and you are paying for those who do, you are paying for other peoples etf’s. The money has to come from somewhere. you want transparency there it is and here you go, I’ll opt out of stateside text and international roaming you lower my bill $10 each, stop paying etf’s take some more off. take my SMHS off and give me some more off. quit adding things that 99% of users don’t want need or care about and act like it’s a favor. you know what people want lower bills, discounts. how is it an advantage if you raise peoples bills to satisfy your… wait for it… stockholders. Seems things are a changing now that there are stockholders involved.
    I can tell you what’s next that $80 unlimited will eventually become a 10gb plan. It may be a while but it will happen.
    I thought uncarrier was about fixing pain points not causing them… why is it a new top of the line phone cost $200 more today than it was 2 years ago shouldn’t prices drop? and why is a phone a year old the same retail price that it was a year ago?
    perhaps john would like to address these scenarios in his transparency ideology.
    We know he will never do that. Why no big press tour about these great changes???
    talk to me John, the people want to hear from you.

    I find it funny still how people let these companies get away with so much and say it’s one little thing it needs to happen for growth, yeah growth of their wallet. when it effects you it becomes a different story. trust me one day it will effect you.
    if you don’t stand up for something you will fall for anything…
    yeah that family in kansas that has T-mobile and are getting their discount taken, I’m sure are happier than a pig in S**t they have stateside text and international roaming.

    I will be looking into starting a new site to address these such issue’s and report on them in a open manner, stay tuned it’s gonna get interesting…

    • Longtimecustomer

      I have been trying to decide whether to go to straight talk or not. This will confirm that decision. This bites and I think it’s going to backfire. I have been with T-mobile for 12 years and this will finish it for me.

    • Chris

      You wish the site would quit blowing smoke and state facts? Well do so yourself. Show me a research of usage statistics that said 99% of T-mobile customers will never use International Roaming.

      • maximus1901

        The speeds are craaaaaap. I was on Rogers in Canada when IN DETROIT – cause TMO doesn’t have service in parts of Detroit – and speed test was 50-100kbps.
        I’m supposed to consider that an “addon” that causes me to lose my fiscount?
        “It’s free feature and unlimited”
        Free and unlimited crap is still CRAP.

        • p0nch0

          Then leave and shushh, hence the reason tmobile has no contracts, so what are you whining about?

        • maximus1901

          TMO can’t afford to be losing customers like me: I have 3 lines BYOD so TMO didn’t incur any financing charges nor paying of ETFs.
          Yes I know I can leave but do you think TMO is in a position to be losing customers but especially customers like me?
          This is to illustrate the following:
          My bill is $90 (3 lines) + $20 (1x unlimited data) = $110
          12% discount amounts to $13.2
          TMO has a choice: it can lose $13.2 OR it can lose $96.8 every month.
          What do you think will be better for its shareholders?
          People here – clueless mostly – mock Sprint and in its current state it should be mocked. But, for example, EAST MICH is 70% done with lte and they’re gonna add 2.5ghz soon soooooooo
          That $25/month framily deal is gonna look mighty appealing when sprint can get at least 3G inside stripmall restaurants and TMO is NO SERVICE.

        • maximus1901

          I think the person down below was right: now that the government won’t let sprint buy TMO, we’re gonna see RE-Carrier 1,0, 2.0, etc.
          1) jump is now after you’ve paid off half your device instead of twice a year. This is WORSE. Waaaaaayyyy worse. I don’t use it but it’s worse.

          I’m not too sure what TMO’s plan is here. Personally, I won’t accept a price increase unless FIRST I don’t 3G/4g when I step into a one store strip mall in suburbs.

          The problem is TMO is just too far behind in spectrum position.
          Sprint, except within 110km of Canada and Mexico, had voice on 800mhz and lte on 800mhz.

          I read that sprint 800mhz voice signal has been seen 25-40 miles away from the originating cell tower.
          And obviously 800mhz lte is a game changer.
          TMO’s 700a is greatly splotched by the ch51 contour areas and it doesn’t even have any devices nor 700a deployed till next year (of significance).

          So now only TMO has no deployed sub ghz spectrum. And even when it will, it won’t have any robust sub ghz voice. Volte doesn’t travel as far as CDMA or wcdma.

          I’m starting to think a merger wouldn’t be a bad idea.

    • TechHog

      You sound like you’ve been waiting for a major slip up so you could expose the Uncarrier myth

    • bobloblaw

      i don’t think you understand how much a phone really costs, I’ve been buying unlocked phones since 2004. High end phones have always been 500-700$

    • J05H

      You’re a government employee, I’m sure you make enough to pay your phone bill and probably make more than a majority of other customers which is why I view your opinions as crap – thank you.

      • Hurlamania

        My opinion is used to educate others and not for my own benefit. I talked of how it affects other people and not myself if you were able to read or took the time to. I doubt you did.

    • Moby

      If you don’t like the way T-Mobile runs their business, why don’t you take your business to another company?? Stop complaing,

    • Singleweird

      you’re completely wrong. i dont know what would posess you to make such a wild assertion. stop “blowing smoke”

    • randomnerd_number38

      Yeah really! And while we’re at it, having unnamed government officials is a useless “benefit” too! They should fire you and give me a tax break!

    • Fr0stTr0n

      Door is right over there buckwheat ———> Enjoy

  • Hurlamania

    Credits and discounts$(10.50)$(10.50)
    Government Discount
    This is how it reads on my bill, is it like this for everyone’s? or am I safe because it say’s Government ?It may seem dumb but you never know how they classify things and if the current “government” will be redefined. example: the person who’s mom is a teacher does her bill say government? or something else?

    • xmiro

      fed and local gov’t discounts are staying

      • Hurlamania

        this is in reply to your other comment awaiting moderation.

        I think it’s called apple fever. apple doesn’t lower it’s price and charges $700 for a phone that cost less than $200 to make. so samsung htc take advantage and charge the same. plus samsung can’t charge less than apple it would make their product look weak, at least they thing so. motorola (google owned) and nexus devices show you can make great phones at low prices. Even nokia does. the only reason I tend to shy away from these is no wi-fi calling support. It they did I’d have a Moto X and not a MyTouch 3g slide right now… My Amaze died a month ago.

        These companies set the retail price but T-Mobile pays way less im gussing $300- $350 on a Galaxy S5. whatever it is they aren’t making just a few bucks.

        I see where you are coming from on the discounts being all over the place with AAA and friends etc… I think there are people who deserve it and it will hurt them.

        • RRR

          Your guess on pricing is wildly inaccurate. The margin on these phones is in the single digits – when there’s any margin at all.

        • tim
        • RRR

          That’s Apple’s cost. The carriers don’t pay anything close to that. iProducts have a lot of margin built it. But it all stays with Apple. They’ve gotta pay for those sweet Apple Stores somehow. Mall space isn’t cheap! But carriers probably pay about $20 less than MSRP.

        • Hurlamania

          they would like you to think that, it makes you feel better when you pay $700 when you think they only make $5 off your purchase.

        • RRR

          It’s not a guess, but each handset is different. Some phones (not usually tier one phones) are even sold for a slight loss.

    • Ever

      We’re teachers and our bill says Government Discount. What is your occupation?

  • Boludo

    Pretty confident this move will backfire, maybe not immediately, but it will be short- term. Perhaps T-Mobile should not make dumb business decisions like this. So glad I was able to trade in a few blackberrys bc that paid off a few phones EIP. Now that was a stupid promotion, dumbest in the telecom space in years. Immediately T-mobile was giving away $200 for what were essentially paperweights in my case.

    Long story short, I’ll stay around for 3 months. Get that check for my ATT ETFs, get my phones unlocked by T-mobile before I switch and go to AIO or Airvoice since I already own my phones anyway. That 15% is the only reason too. Even if I pay $5-10 more I’d rather be on AT&T and since these prepaid company don’t charge tax I probably be paying the same anyways but on a much more robust network.

    See you later T-mobile, it was really nice getting to know you…

    • Hurlamania

      AIO is officially changing it’s name to Cricket

    • ccnet005

      I’m still on TMO, but one friend and two co-workers jumped to AT&T, two have discounts, one didn’t but they all have much better coverage than they did on TMO.
      Drop by and let us know what your speedtest results are.

      • HawaiiD

        52MB down and 20MB up in Honolulu on T-Mobile

  • maximus1901

    $25 every two years is a joke. I get 12% discount so if I have $50 plan and my own phone, I’d save $6/month, $72/year and $144 every two years.
    And $25 is supposed to compare to this?
    WTF?
    And on my iPhone 4s and my sisters iPhone 5s (purchased from TMO) she and I lose data connectivity ALLLLL the time and I’m not talking about inside buildings: data just stops working for 5-10 seconds. I’ve experienced this in Detroit, Atlanta, and anaheim California.
    So fuuuuiiudge you TMO. Like someone said, the ONLY reason people stay with TMO is because of the price cause the network is craaaaaap.
    Sprint framily here I come with my 3 lines and with my sisters 3 TMO lines.

    • Stefan Naumowicz

      “…network is craaaaaap.
      Sprint framily here I come…”
      LOL

      • krym73

        Lmao if you think Sprint has better service, your better off with METROpcs lmao

    • dblock

      Lol welcome brother that makes two of us

      • maximus1901

        In Detroit, I get 2-6 Mbps on iPhone 4s but in anaheim, with 3-5bars, my downloads have been:
        0.08, 0.1, 1.17, 0.92, 0.72, 0.26 Mbps.
        WTF!?!!?
        I was driving on freeway so basically outside.
        And don’t even get me started on horrrrible tower handoffs: I go from 3 bars of 4g to zero back up to 4bars.

        THIS oh so improved network is why we have to pay more?
        I can excuse the loss of 4g and even 2g in buildings but the above is inexcusable.

    • ccnet005

      Check with AT&T first.
      Some of my co-workers left tmo for sprint and then jumped to at&t.
      I don’t remember the monthly charges but they have some competitive rates for 3 lines and another for two, if i remember correctly and more importantly,
      better coverage for both data and voice.

      • Justin Merithew

        AT&T doesn’t offer unlimited data though. If you they did I would consider switching to them, but the only 2 options for unlimited data are Sprint and T-Mo, and I still think T-Mo>Sprint

    • Singleweird

      dropping signal randomly and inconsistently is not a tower issue that i or my team are aware of. might want to check your data settings or replace the device if its defective. those slow speeds will be improved before 2015 when all towers are converted to LTE according to our CEO, who if you follow phone news, doesn’t lie.

      • maximus1901

        If there’s a trouble shooting test I can run, please tell me.
        Here’s my phone status:
        iPhone 4s
        Replaced by apple 2 weeks ago so it’s renanufsctured/refurbished
        Never ever jailbroken
        Latest 7.1 software
        Latest tmobile carrier profile 16.0

        Whenever I call tech support, they ask:
        Did you upgrade to latest software?
        Do you have latest carrier profile?
        Did you restore recently?
        Yes yes yes.

        If the REAL reason is: “we haven’t upgraded ALL our towers to pcs Hspa+” then TELL ME that.
        Btw, that is the real reason; someone from advanced tech support told me.

        • Singleweird

          so you’re not stationary? then yea you’re jumping towers, that’s pretty simple.

        • maximus1901

          When I’m traveling, my bars should never go to zero.
          On verizon they never did.

          Even if I could excuse the handoff issues, the data dropping out for 5-10 secs when it’s been working for at least 30min and the phone not moving at all is UN acceptable.

  • mrty

    my t-mobile bill without discounts is $140 per month for 4 lines.
    if i switched to at&t i’ll be paying $141 after a 19% discount.
    15% existing discount on t-mobile did make it $22 cheaper till now. but now that it’s gonna be taken away, is there any reason i should stay?

    • ccnet005

      Check with AT&T and get something in writing.
      I had some friends that jumped to AT&T from Tmo and that sounds accurate.
      Not only did they get their discount, they now have better coverage on AT&T than they did on Tmo.
      I’m holding out, but looking at AT&T.

      • mmunson

        I am thinking of Cricket after buying maybe an iphone 6 or HTC M8 that is unlocked.

        • Singleweird

          cricket is tier 2 so i would be careful switching from big 4 with a premium device. maybe stick with ATT if TMO doesnt have you covered just for the better service.

        • 21stNow

          Cricket (Leap Wireless) has been purchased by AT&T, so a customer should soon have the ability to use the AT&T network with an unlocked GSM/LTE device.

    • Moby

      No, you should move to AT&T for the better coverage.

    • Jaramie Black

      I would go to At&t if I was in your situation. After traveling to Myrtle Beach, Sc and realizing how unusable 2g is, I was very disappointed.

    • Singleweird

      simple global. wifi calling. JUMP! No contracts. Uncarrier. Verizon spectrum purchase.

      • mrty

        wtf will i do with wifi calling? roaming is 2G speed, i’d rather get a local sim card for 3G or better. at&t has same thing as jump or whatever. there’s no contract options at at&t as well. what does the verizon spectrum purchase mean to me? nothing!

        • Singleweird

          i dont know how to answer your first question. you would make calls over wifi if you dont have signal. ATT does not have the same thing as jump and its not worth my time to explain why to you. see my comment above. verizon spectrum purchase expands our footprint and adds low-frequency signal in about 20 different states which improves signal in the interior of buildings and rural areas .

        • mrty

          i doubt too many people care about the precious wi-fi calling. all plans have unlimited minutes now. and there’s loads of apps allowing wifi calling, like skype, magicjack, etc.
          p.s. the most popular phones in the world don’t support t-mobile wifi calling.
          i don’t really care enough to find out how device financing is better at one carrier vs. others. i assume the cost is divided into equal payment terms, and if you leave/want to upgrade, pay the remaining balance on the phone’s original retail to get a new one – which is fair.

          verizon spectrum didn’t improve my coverage today, and it’s not gonna improve my coverage within the next 6 months either. so why should i stick with t-mobile when they’re no longer the best value?

          your comments make you sound like either a fan or an employee.
          if you’re an employee, i can understand.
          but if you’re a fanboy, that’s just simply sad. you’re making business decisions based on emotions, and i simply don’t know why. just remember, you’re just another customer to t-mobile, who pays them, and in return receives a service – nothing more to it.

      • MaxPowers .

        WiFi calling is usually pointless, Verizon is adding global texting as well, paying off the phone is the same as a contract but just implemented differently and can ultimately cost you more money if you leave early, Uncarrier is just a slogan and is meaningless without value behind it, and the spectrum purchase still leaves them with LARGE gaps in coverage compared to other carriers. I’m not even hesitating to switch back. Thank goodness I got wind of this before my 30 days was up.

        • Singleweird

          usually pointless? it expands our calling and texting footprint to every home in america with wifi. i use it all the time. paying off the phone IS the same, you’re right, but with tmo you’re not REQUIRED to pay a higher rate for tier 1 postpaid service with the entitlement of a subsidized device. noone is forcing your hand to buy a phone at t-mobile, and if you can find a premium device elsewhere, go for it. NEXT only gives you a $15 discount on service for financing a phone that could cost 30 or more monthly. EDGE is a complete joke because you pay for a phone twice only to avoid a contract. Uncarrier refers to 4 specific actions t-mobile has taken to improve customer experience (no contracts, jump, etf reimbursement and simple global). definitely large gaps in coverage, cant disagree with that – 96% of the population is covered with at least 2g and we’ve committed to converting 100% of our coverage to LTE before 2015. definitely not the right carrier for everyone but i love my service and its cost.

        • MaxPowers .

          WiFi calling is typically pointless because most homes, as you pointed out, are covered by at least 2G. Therefore, calling on WiFi isn’t necessary. How exactly do you pay for a phone on Edge twice? You pay the monthly fee just like you do with T-Mobile, and it’s paid off after 24 months. Not sure how that’s any different from what T-Mobile does.

        • 21stNow

          AT&T gives a device discount of $25 for Next or BYOD customers on data plans of at least 10GB. Verizon Wireless gives Edge customers a discount on service, as long as they are using the Edge program.

        • Singleweird

          Verizon gives you $10 off per month and adds up to $25 a month for your phone payment. you’re paying 15 a month to not have a contract and to reduce your upfront cost. i would compare to tmobile which charges $10 a month for jump, but jump includes insurance, warranty, and lookout premium so it wouldn’t be a fair comparison since insurance alone is $10 at verizon.

    • T

      Yes, they offer a lot more than the other Carriers and you’re not locked in a contract. You can upgrade your phone when you want to, not when the other carriers say you can and the list goes on.

  • Aviator

    In my honest opinion…
    Everyone who has a job and a phone line has to have a corporate discount? That sounds way off to me. It’s a company’s duty to make money for themselves or their stockholders. No company opens up shop to give their money away. Let’s be realistic.
    I’ll lose my discount (12%) but with the addition of international roaming I’ll be saving 20 times more based on the fact that I’m a flight attendant that almost always is outside the country. Point being, find what works for you with whatever company you desire and go for it. Stop the whimsical attack that won’t get you anywhere. None of the wireless companies are any good. I’m on Tmobile with 6 lines since 2005 and see the issues with the other three as deal breakers for me. I understand 15% is huge for some….but really would you have not had a phone except for the fact that maybe you’ll get a 15% discount?

    • RRR

      So much this. A corporate discount is scammy when nearly everyone qualifies for one. But there’s probably some good marketing research showing that when you need to sell a product at $90, you tell a customer a product is worth $100, but because they are ‘special’ they can have it for $90, they will be more likely to stay and pay. And be happy about it.

      Same deal with the offers everyone gives when you call to quit. I wish I didn’t have to actively call all the companies I do business with every 6 months and threaten to leave to get the best prices.

  • gperez

    One thing thou even without the corp discount their pricing still the best but they are making this moves to soon and it’s making the uncarrier a little shady now.

  • Really bad idea without a comparable discount program in place (like a tiered customer loyalty discount to encourage customers to stay with T-Mobile in lieu of contracts). I don’t see how this doesn’t backfire and quite possibly cost them money.

    It’s beginning to look like yet another move that reduces the difference between T-Mobile and the rest, and with such differences vanishing, the other companies can point out, “With OUR corporate discount, the prices look relatively similar to your T-Mobile plan now, AND you get better coverage.”

    It certainly has me contemplating a switch when I pay my device off (a pseudo-contract BTW); I’ll at least take the time to weigh my options. This is about saving ME money, after all, and if loyalty isn’t rewarded, I have no incentive to be loyal to a brand. All of these companies just want your money at the end of the day anyway.

  • GinaDee

    Large corporations go with carriers that offer discounts like these as a means of giving them hundreds or thousands of lines.

    Not a real friendly move. I’m sure it’s being done however to recoup money they’ve given out on ETF payments.

    As it stands T-Mobile already has a small B2B base and lack the online tools, self service options and expedited shipping options that other carriers provide.

    Discontinuing a service for new customers is one thing. Taking it completely away from corporations who were offered this in return for their MSA acceptance is another.

    • CRT24

      While I’m not looking forward to the backlash that is sure to come from this, advantage discounts and b2b are 2 different things. Business that have service under the business name have never been eligible for the advantage discount, they get a built in discounts on the line cost once they go over 6 lines so that will still be in place…..individual liable customers who work for those companies that we currently offer discounts to will be a different story.

  • longtimeCustomer

    Instead of spending so much money on ETF payments maybe you could consider taking care of the customers you have! This is a really bad move.

    • Kidney_Thief

      Starting at 29:30 remaining.

      David Pogue: But that loses you money.

      John Legere: It doesn’t. Here’s the deal, ultimately, when you do the whole math, the average early termination fee that comes across will probably be $150, $180 or something. So, the device is a positive exchange. We have a good secondary market. You’re just getting screwed, so we’re able to keep you whole and use the secondary market. We have a lot of ways to use it. There’s no money changing hands. And then, if you look at our industry, the biggest money spent is in acquisition cost to get a customer, and the huge amount of money that people spend in advertising and other mechanisms to incent you to come. The cost of this is less than the average acquisition cost of getting a customer, which is about $350 now. So the payback on this is single digit months. …

      Source: https://www [dot] yahoo [dot] com/tech/david-pogue-interviews-mischievous-t-mobile-ceo-72839003078.html

      • dm33

        Part of why its so stupid to piss off all your existing customers. Hard to get customers, easy to lose them.

        • RRR

          T-Mo is betting that the reason customers go there is to save a few bucks a month. For most customers, they will still save a few bucks a month.

          Almost nobody chooses T-Mo for the coverage. I know this blog is visited by the vocal minority, but most people are either not getting a discount already or they will still save money, so I don’t think this will have a big impact.

          My bet is there will be a little bit of negative press until whatever the next big uncarrier announcement it, then this will blow over. And then in a few months the other carriers will reduce/eliminate their corporate discounts, too. You know they’re all hoping T-Mo pulls this off.

    • MaxPowers .

      Agreed. I switched less than 30 days ago so I’m returning my phones, paying that restocking fee that conveniently comes into effect prior to the 30 buyer’s remorse period, and going back to Verizon. At least Verizon is going to refund me the ETF that I paid so I’m not out that money too.

      • stop lying

        Lol read your receipt if you got your phones from a T-Mobile store its 14 days to return or exchange.

        • MaxPowers .

          Read your customer agreement. It’s 14 days to return phones without a restocking fee. It’s 30 days to return the phones and not have to pay off the phones entirely.

        • longtimeCustomer

          That would depend on whether you are in California or not. CA is 30 days

        • MaxPowers .

          Read your customer agreement. It’s 14 days to return phones without a restocking fee. It’s 30 days to walk away and just pay the restocking fee instead of having to pay off the phones.

  • JaswinderSinghJammu

    Sorry to hear they are discontinuing the corporate discounts but good to know they are keeping govt discounts. 15% is nice little perk for me. I wouldn’t mind losing it if the low frequency and 20X20 starts to show up sooner than later.

  • $15454173

    This is turning into the Disadvantage Plan. That is unless you are a .gov or have a military ID. Those “signed up as a AAA customer and who provided their AAA ID to T-Mobile” were getting a legitimate discount but will lose out now. Every week a new announcement and many of those here waited to see what was next. AT&T, Verizon and Sprint . Leguire’s Twitter must be getting some feedback about now.
    EDIT: Went and saw his replies which kind of fixed it up for me.He does a good job of explaining why.

    I live in Ca and during the recent quakes I never lost LTE ;)

    • Singleweird

      unless you WORK for AAA, you should never have had a discount – with any carrier. you should thank T-Mobile for giving you a discount you probably didn’t deserve all these years. This kind of mess is one of the reasons they’re getting rid of it.

      • Matthew

        What are you talking about? The AAA discount was for AAA MEMBERS, NOT JUST EMPLOYEE! Check it before you post

        • Singleweird

          i work here. i’m not sure if the policy was different before I started working here but ever since february 2013, AAA members are not entitled to any discounts at t-mobile. only employees.

        • Matthew

          (TmoNews doesn’t let me post the link. Search “AAA T-Mobile” on Google and click on the first link and you will see this)

          AAA Members get an incredible offer from T–Mobile®:
          10% off monthly rates for every line on your account (up to five lines)

        • Matthew

          TmoNews doesn’t let me post the link. Search “AAA T-Mobile” on Google and click on the first link and you will see this:

          AAA Members get an incredible offer from T–Mobile®:
          10% off monthly rates for every line on your account (up to five lines)

        • Singleweird

          i cant find a concrete offering or way to apply it. it hadn’t been available to reps since then and the verbage refers to contracts and ETF’s so no idea when that applied. sprint is still on the list.

        • longtimeCustomer

          I still receive the discount and I am a AAA member.

      • $15454173

        It was an above board discount from AAA to their “customers” and usable on T Mobile. All I had to do was give my membership number to TMobile.

  • Ceefu

    Well, I lucked out. Been on a old standard family plan for a while now, and was looking at $150 in migration fees to change to a simple choice. Called yesterday however, and got switched with all migration fees waived. So my monthly is dropping near $40, which softens the blow of losing my 14% PTA discount.

  • JaswinderSinghJammu

    I get that folks aren’t liking the discounts going away and it definitely a bad move but people who are talking about att lowering their prices are so full of it. ATT didn’t not lower their prices because they like you or give a shit about you. It is all because of T-Mobile. If T-Mobile goes away by the way of Sprint’s parent company buying it watch all of your discounts go away all together. Less competition means screwed customers.

    • NoDuh

      No shite Sherlock. No one cares why, we just care that the price difference is now marginal. So before the decision was save several dollars by switching to T-Mobile and now it’s save a couple versus AT&T and wait on build out and expansion. I think I’ll pass on waiting. And those couple more dollars I pay AT&T will be compensated by broader LTE and 3G Coverage and the most important, in building service. It will be nice to get better more reliable indoor service.

      Sorry to change the subject, but is there a decent source for AT&T news or a tmonews version for AT&T subscribers? I’m going to need to follow them closely once I swith my 3 lines over there.

      • JaswinderSinghJammu

        Not sure I haven’t had ATT since they use suck a whole lot more and definitely pre LTE launch. I love the unlimited data otherwise I wouldn’t have T-Mobile. It works for me since I don’t travel much anymore, mostly in San Jose and nor cal.

        • NoDuh

          Well I switched to T-Mobile precisely because it was saving me about $30 for my single line at the time. AT&T never really sucked for my purposes. My biggest trade off was giving up indoor service in more than a few location but that was okay bc at least at home with wifi I could always use a wifi app (I have an iPhone so no T-Mobile wifi app was not a big deal considering the yearly savings on T-Mobile). I became a big advocate for T-Mobile except when they did away with my soft cap of 10GB to 5GB and then forcing me to a simple choice plan. The unintended consequence was that the switch to simple choice forced me to use less than gig of data. Now I know I can live with a bucket of data so “unlimited data” was a gimmick for your average consumer. So making the switch to AT&T will be better and it won’t cost that much. The 15% discount I got off my bill was meaningful especially when I had 3 lines over time. I get 24% off at AT&T so with change it’s almost the same, but better service. And customer service from dealing with AT&T for my parents 2 lines has never been a problem compared to T-Mobile.

        • JaswinderSinghJammu

          So plan did you choose on ATT when you switched? If they would give unlimited on the primary line plus 10 GB to share on the rest of them I wouldn’t mind the ATT $145 for 3 lines at all. I use a lot of data usually about 10 to 15 GB a month, the other lines not so much.

      • Cellphone Chris

        Try howardforums for carriers news. There are boards for each carrier.

      • 21stNow

        The main Phonedog site is pretty good for any AT&T news, as well.

  • krym73

    If youve worked for wireless carrier, youll know that this discount is manipulated by weak salesman as a tool to close a sale throught all carriers.

  • Stone Cold

    Yes this sucks for a lot of customers if you are that unhappy call and speak to customer loyalty. Or email executiveresponse@Tmobile dot com

    • MaxPowers .

      Been there, done that. You get the canned responses you read from leaked documents in the article. When I responded to that canned response with more questions, and pointed out that I’m getting hosed despite their assertions to the contrary, they never emailed me back. So either they don’t have a good answer, or they don’t care. In any event, it’s quite clear no one is getting to keep their discount.

  • $15454173

    Well take that Verizon, AT&T and Sprint! Lets see if you are gutsy enough to follow this move ;)

  • MaxPowers .

    As much as T-Mobile (and inexplicably some of their customers) are trying to spin this as a good move for the customers, it flat out isn’t. That position is wholly indefensible. I switched and WAS paying less, but now my bill will go up so that Verizon, which has followed T-Mobile’s lead and added many new benefits, is now going to be the same price. For a larger and more reliable network at the same price, I’m leaving. Also, I’ll be getting 10 GB of shareable data for the same price that I was getting 3 GB individually. And finally, once I add in a third line and that person pays their portion of the bill, I’ll actually be paying less money than I am now.

    • Shadow076

      Its a discount, they don’t last forever. You did bring up a good point though. Verizon followed T-Mobile after T-Mobile launched a lot of the uncarrier versions, what makes you think Verizon/Sprint/AT&T aren’t going to start doing the same thing. It will happen I promise. All it takes is one weak link in the chain to break the connection. Remember that.

      • MaxPowers .

        I’m actually not even using my discount and I’m saving more money. They had a plan where I couldn’t combine my corporate discount with their other discount offer, but I’m still paying less. Now I don’t even worry about losing it. Honestly, for all the hassle, misinformation by T-Mo care, and total lack of effort to keep me as a customer, it would take A LOT for me to ever leave again. It would take even more for me to leave for T-Mobile again.

  • Hayan

    John Legre and Tmobile my middle finger salutes you.

    • IamTwone

      Yes At&t just added the 1gb $50 waiting to see a commercial, about losing your corp discount come to at&t.

      • Singleweird

        they might not market the plan. ATT doesn’t actually want people to sign up for that. single line accounts are a huge churn risk and don’t bring much revenue.

  • phil44

    Suffered through weak spots in coverage and data saturation in congested areas because of the price difference: now I might as well check out AT&T since the price point is closing and coverage is more reliable. Tired of going to conventions and community events and not able to get a connection that is saturated or weak and unreliable.

  • Bulletproof2006

    Tmobile executives are getting over confident in tmobile customers’ loyalty…this is first time i feel like tmobile is really screwing me over and i’ve been with them since 2005. Spotty coverage and 2g speeds beyond city limits and missing out some handsets is one thing. But losing this discount is another. Time to research other alternatives but i have a feeling tmobile is still a good value, but paying more for tje same thing is not right.

    • RRR

      Paying more for the same thing happens all the time. Or do you also complain that McDonald’s charges more than 15 cents for a cheeseburger?

      I never understood why people expect whatever cell plan they were on a decade ago to still be honored by their provider for the same price until forever. Do you still make the same wage you made a decade ago?

      • kalel33

        The cost for carriers have gone down in the last decade, so your argument is not apples to apples.

        • RRR

          What costs would those be? Salaries? Nope. Advertising? No. Rent? Not remotely. Taxes? Nope. Spectrum costs? Don’t think so. Bandwidth? Maybe in a unit of network capacity per $ sense, but more people using more data means you have to keep adding network capacity to keep up.

          I suppose if a carrier was providing the same network technology today that it provided a decade ago, then you could do it more cheaply. But not even my grandparents want to have limited talk buckets and $.50 per text charges again.

        • kalel33

          LTE networks operate at a significantly higher spectral efficiency than most advanced 3G infrastructures, reducing the cost per bit and delivering significantly more bandwidth per user. While initial LTE networks have been delivering up to 100 Mbit/s of bandwidth to handset, LTE-Advanced will increase bandwidth to at least 1Gbit/s. In addition, the advent of Heterogeneous LTE networks (HetNets) – a mix of macro base stations with strategically located small base stations and Wi-Fi offload hotspots – is driving significantly higher bandwidth per user while enabling operators to better control CapEx and reduce OpEx

        • RRR

          Consumer prices have already come down a lot, too. In 2002, $59.99 got you 1500 anytime/unlimited weekends, nationwide calling, no text, no data.

          Today, $60 get’s you unlimited Talk & Text, plus 3GB of LTE data. $60 in 2002 is the same as $79 in 2014. The $20 a month we’re saving in 2014 covers the monthly payment of a decent phone in the new unsubsidized world. And even that mid-range smartphone is worlds ahead of whatever candy bar you had in 2002.

        • kalel33

          Really? My old grandfathered $29.99 500 minute plan is still $29.99 with the Value plan. It hasn’t gotten cheaper for many.

        • RRR

          The problem is nobody wants a 500 minute talk plan anymore. Those who do should go/have gone to prepaid.

        • guest

          That is cheaper than the past. 500 minutes (no texts) with unlimited weekends (not evenings) was $40 on Voicestream in 2002. That’s $53 in 2014 dollars. So it’s over 40% cheaper than in the past, for the same (or better with free evenings and Tmo-to-Tmo calls) service.

      • Bulletproof2006

        You are comparing apples and oranges. I agree paying more for the same thing happens all the time…in certain markets. I do not think its hard to understand why some people expect their cell plan to be honored over time since that particular market has historically done just that. Ever heard of grandfathered plans? Cell phone companies are known to practice that, not mcdonalds or gasoline stations. But they are different markets, in my opinion.

        If tmobile wants to increase profits, revenue, employee salaries, executive bonuses, i think they should continue to try to increase customers with uncarrier type moves, not something like this.

        • RRR

          Sure carriers grandfather plans for a while, but not forever.

          Besides, they did increase customers. Over 4 million in 2013 and that was before they started paying ETFs for switchers. New customers they’ve got. They also lost $20 million, so that alone is not enough.

        • Bulletproof2006

          I agree, apparently uncarrier promotions alone are not enough, therefore i think they are testing customer loyalty by doing away with these discounts, consequently raising some bills. 2 steps forward, one step back is still progress. But i don’t understand how some people don’t understand how some people can be bothered/upset by losing a 12% to 20% discount on a montly bill. But to each their own.

        • RRR

          I wouldn’t be surprised if they brought the discounts back for actual corporate accounts. If your work for a company that uses TMo, then maybe you’d get a discount. Compared to the other carriers, T-Mobile has very few corporate accounts. Maybe turning this into a benefit for corporate sales is the plan.

        • DaveTexan

          That would be very welcome as TMO is my company’s preferred vendor…We shall see…

        • Moby

          Because often people had to do a 2 year contract extension to get that discount and some people are still under that extension, now with no discount. That wouldn’t make you upset to be baited and switched like that?

        • Bulletproof2006

          It would, and i am upset at losing the discounts, unless its tjrought the gov’t. What in my previous posts gave you the impression i am not bothered or upset by losing these discounts?

        • Moby

          My bad. You had two “don’t understand”s in your post and when I read it quickly, I thought you were the one who didn’t understand how people could be upset.

        • Hurlamania

          If you are under contract and the terms are changing (discount leaving) you have the right to terminate the contract without penalty. although they don’t advertise it they all use honor it, well except verison one time said a certain change didn’t count i forget the change and the outcome. it’s called the fundamental change to your contract clause. anytime a provider changes the terms of your service fundamentally changing it you have the option to cancel with no penalty.

          this is a quote from a website talking about this thing.

          ” Quite often providers modify their service plans, much of the time the modification is a benefit. It doesn’t matter, this voids the previous contract. Read the small print on those inserts included with your bill, it will spell out that you have 30 days (may vary on where you live) to cancel your contract with no charge simply because they changed the contract.”

        • Shadow076

          Good thinking, but it doesn’t allow for a break in the contract. You signing the contract, agreeing to the standard rate. The discount comes after the fact and is not contingent upon the contact. Discounts change all the time, when T-Mobile/Verizon/Sprint/AT&T no matter who negotiate an agreement with said establishment to provide a customer/employee a discount it is always signed at a variable rate. Meaning, that it can change at any time, T-Mobile in this case terminating the agreement they have with your employer. Which T-Mobile has every right to do, just like your Employer can terminate the agreement with T-Mobile to offer their employees a discount. This happens a lot actually. You sign the contract first, discount is applied after the fact. :)

        • Hurlamania

          Untrue, I as many others stated had to sign a contract specifically to get the discount. In order to get the discount I had to agree to a 2 year agreement. other have stated they are sill under contract for this very reason. any trip the the BBB’s site or state’s AG site will have no issue getting their contract nulled for that reason, I would say most likely T-Mobile would do that if you speak to them about it.

    • MaxPowers .

      T-Mobile w/ 3 lines, 3 GB data per line, and JUMP is $130

      Verizon w/ 3 lines, 10 GB shareable data, and Edge is $145.

      If you get almost any amount of discount with Verizon you’ll be paying less or barely more. For a much better network, I say take the plunge and go to Verizon.

      • kalel33

        That’s not correct for the Verizon pricing. Each smartphone line is $40 but has a $20 credit for being a part of edge, which makes it $20 per line. That’s $60 for access fee. The 10GB of data is $100, so the total cost is $160, not $145 but at $10 a line difference I’d go with the better network, plus if you get a 22% discount(which most corporate discounts are) then the cost drops down to $138.

  • TWK

    The plot thickens – AT&T just added an $25/1gb Mobile Share Plan option. So unltd T/T and 1gb BYOP is $50, same as Tmobile. Less than Tmobile if you have AT&T discount.

    • IamTwone

      I just noticed that also what tmobile going to say about that or just try and ignore that plan. I knew at&t was going to strike back eventually. If it wasn’t for my using so much datat I would leave.

  • mnaz105

    Foxtrot Uniform Charlie Kilo Yankee Oscar Uniform T-mobile!!!

  • Sectime

    Perhaps the big push in Tmobile was a setup for the Sprint take over. Now they might have run the company longterm.

    • kalel33

      They did a lot of anti-uncarrier changes before the AT&T merger too.

  • Freddy

    Am I the only one that beleives the Sprint take over would have been a good ? I think the Sprint and TMO need merge to be able to compete properly with the top two. And yes, TMO sees that this is no longer going to occur hence the changes we see now. I agree it will get less uncarrier day by day…

    • dm33

      Folks promised to keep the price war going even if they merged. Ya right. TMobile has already given up on the price war. If sprint and tmobile merge, they’ll have the same prices as the other two. No advantage.

      • Freddy

        Well just my opinion. I feel that if the two merged they would be able to challenge top two via a price war. However once they reach their goal that’s a different story. Lol

  • DaveTexan

    I’m waiting to see what happens tomorrow. If what has been reported is true this is a really short notice for such a dramatic change to be implemented on April 25. I use very little data(< 250MB/month) as I switch to Wi-Fi quite often. T-Mobile LTE works great when it's not congested but there were a couple of times at airports the download speed was horrible even when my phone was showing 4G LTE. Their coverage is also not very consistent (I had 0 data coverage at Orlando Convention Center…it was voice only via roaming at all times…) Even worse, for people who are still on a 24 month contract, such price increase is really unfair. I'd rather keep my old plan with 200MB data than subsidize people who use a lot of data. A 300MB plan is available from AT&T for $45 with more coverage, I may switch when my contract expires in June…
    IMO Uncarrier is hurting TMO financially at least in the short run. They were only profitable in Q1 2013 but losses were piling up the other 3 quarters. This change is not a good sign.

    • no2apple

      It WILL happen. so you can switch to att tomorrow…

  • Turb0wned

    This doesn’t even affect me as i’m in the military and i’m still pissed off.

  • Not for nothing but as much as I’ll miss the discount, I fully understand it. When you consider the patchwork and fragmentation of phone plans that exist, ł(Grandfathered, misc discounts, rollovers, accommodations etc…) It’s cool to see that they really are aiming at simplicity. At some point over the last 13 years I’ve been with T-Mobile, (VoiceStream era) it wasn’t until very recently that I gave in and switched to the Simple Choice plan I have today. In 13 years I’ve collected random discounts odd data plans, strange texting plans and other assorted crap. So if I’m doing my part and I’m still not going broke, fine. I’m sure at some point I’ll get something in return. I’m not leaving anytime soon.

    • ripham

      Thats true this would be fine if they gave everyone on the simple choice plan 10% off.

  • Tim

    Look at the number of comments…. This is important to people especially T-Mobile customers who are usually more price-conscious to begin with. If they don’t change course on this ill-thought, bone-headed decision, I will be looking into Aio/Cricket and won’t hesitate to switch. Most normal companies grandfather existing customers in. If this was such a great deal, I’m sure customer would’ve been asking for it and we would’ve ask for it on this site. Notice we weren’t…

    • dontsh00tmesanta

      Have fun aio is cool tho

  • galaxymaniac

    Does Mike Sievert still have a job after the millions he lost for T-mobile with his brilliant Blackberry deal that gave $200 for paperweights?

  • so if i’m reading the company has the option to give you $25 or a monthly discount? as if any company would choose the latter lol

  • Nearmsp

    I have been receiving discount on our 4 lines for many years now. I am not happy, but I understand why T-mobile is doing it. They have added so much value to my plan over the years including unlimited data while overseas and from this month unlimited international SMS. Giving back the discount if this keep T-mobile healthy and better able to grow and acquire more spectrum, I am all for it. Those who are cribbing, please note, T-mobile’s discount has been on the whole bill. AT&T never did that. They separated out data and voice and did not give discount on the data part. T-mobile is still the best deal in town. Their $10 off on a $10 bill is just fantastic deal. 200 MB high speed data is free and unlimited 2G/3G.

    • DaveTexan

      To me it’s a no brainer to jump ship because for the same amount of service I use:
      Unlimited talk+text,, average 100MB data/month AT&T is offering a lower price+ more coverage. It’s like TMO is forcing me to eat buffet but I just want an entrée.

      Why does everyone have to swallow the all you can eat model? International SMS is useless to me because I always get a local SIM card when I travel and my friends abroad don’t have international text. Not everyone needs unlimited data/text/talk. Actually I’m quite familiar with the AT&T plans. The discount has been reduced a lot since they switched to the mobile share plans following T-Mobile to price based on data only. Before the switch the AT&T discount did apply to the full price, (before tax and fees.) and you could even get subsidized phones with the old plan.

    • 21stNow

      It’s incorrect to say that AT&T never gave discounts on voice, text messaging and data, because they do for the non-Mobile Share Value plans. There were differences depending on which company you had your discount through. I got 25% off of my entire bill when I had a single line on AT&T.

    • Boludo

      T-Mobile’s highest discount never matched percentage wise the highest percentage discount from AT&T or Verizon. Do the math, if t-mobile is giving you 10% off all services across your line, but Verizon is giving you 25% off the biggest component of your monthly recurring which in general is more expensive with the likes of Verizon or AT&T versus T-Mobile then where are you saving more thru the discount?

      Now you don’t get any break from any service, how is that somehow a positive change for customers? Oh and somehow that we got a discount across all service is suppose to provide us with some goodwill towards T-mobile when they take away the discount so hastily… Yeah that’s not rational.

  • Cellphone Chris

    For those of you currently enjoying a discount, there are 2 strategies you can try.

    Call the loyalty department and request a credit in the amount of your monthly discount multiplied by the number of months left on your EIP. That way, once your handset is paid off, you can make a sound decison whether you’d like to stay without being forced to comply while owing for your phone. If you choose to stay and JUMP early, then it’s a win-win because your EIP starts over. This strategy will only preserve your savings for a set period.

    Alternatively, you can add an authorized user who is eligible for a government/military discount and have it replace yours. Per the agent I just spoke to, the account holder does not have to be the employee. In my case, my wife’s municipal job allows the same 15% discount that mine does, but would qualify as a government discount.

    • kalel33

      The rep you talked to is incorrect. The account owner is the only person that can get the discount.

      • Cellphone Chris

        Unless something changes, we will find out soon. If the agent was incorrect, they still offered the solution on a recorded interaction.

        In years past, my line was on an account held by a family member. Not only was I able to add my employer’s discount, it was reflected across all 4 lines. I haven’t checked, but it probably is still on that account today, even though I moved to an individual account.

        More evidence that T-Mobile should just adopt a yearly employment verification policy instead of this drastic change.

        • kalel33

          That rep, nor their supervisor, has the power to put on a discount for a customer. It’s handled by an offline department. If end users could add discounts then anyone could get a military or gov discount by having their friend/family use their credentials. That’s why they don’t allow anyone but the account owner, because that’s the only one that supplied the information to T-mobile to set up the account.

  • JS

    They got all those subscribers to join and many of them bought a phone through T-Mobile and are still paying it off. Most probably still owe $300+ still but now can’t leave without having to pay it all off. Seems pretty shady to me to just pull the rug out from under them after they may have just joined.

  • Ian

    Funny I just switched to ATT with my company discount and my bills cheaper then tmobile + discount. Guess I switched just in time.

  • Philip

    I do work for the govt and have a .gov email. Do they check once a year?

  • John Bones

    FWIW, outside of this website, I don’t find ANYTHING backing the validity of this article. Seriously, do a quick Google. NOTHING outside of Tmonews.com comes up…

    I’m not going to worry until I read an official T-Mobile statement. If I somehow missed it, please someone paste the link for me

    • kalel33

      Why don’t you read the CEO’s twitter account. There’s your validity. This site doesn’t allow posted links in posts, except to their own site.

    • photoguy225
    • 21stNow

      There’s a link to the official T-Mobile blog in the article. I would take that as an official T-Mobile statement since it’s from the CEO.

  • Gia

    Well I’m passed. I’ve been with T-Mobile for 10 years. I have a contract til June which should have given me access to subsided phones (which T-Mobile doesn’t do anymore) than I changed to simple choice plans (which the rep said was cheaper than the classic plan.) was going to get a new phone next month but with my loyalty discount going away plan eip for a phone my bill is going up to the point where I am probably going to leave T-Mobile. Way to screw over your loyal costumers.

    • Gia

      *pissed same auto correct

    • Chris

      So where did the money you saved before when you switched to Simple Choice Plans go? You should’ve saved those to pay for the new phone.

    • photoguy225

      i feel ya man i am in the exact same boat, i have been with tmo. since 2002 and never even wanted to leave but now they are really giving me no choice. i have talked to att and it is now going to be cheaper for me to switch.

    • Steve

      I now pay $65 a month for 500 min, unlimited Text and Unlimited Data(5GB), for something that was $50 for the longest. They raised my rates and just said we are still the cheapest out there and I apologize.

      T-Mo is now to the point, where it is no point being with them. Its sad
      when Boost mobile looks more attractive than Tmobile now.

  • Maximus

    I am a gov’t employee….ha ha suckas!! Just playin…this stinks for you corporate folks. Maybe they’ll bring it back…

  • JMF_mobile

    Seems like another step backwards along with recent Jump downgrade. i’m guessing they couldnt afford the overly generous ETF buyouts and now they’re making their existing customers pay more. May at least have to give AT&T a look as I am in need of new phones and TMO still doesn’t have LTE here in 92nd largest metro.

  • Brenda Burditt

    I have a coworker who gets a 15% discount or 12.00 Off Her Bill She Is Going To Get mad

  • George

    @Getfactsstraight, STFU, you don’t know what your talking about

    • kalel33

      You don’t know how to reply to someone, do you?

      • Geo

        This guy is just trolling everyone’s posts, he probably works for another carrier. Maybe I should be more polite to someone like that ☺

        • kalel33

          You can start talking smack after you’ve been here awhile. I’ve been on these comment sections since 2010. Earn some posting history and then you can talk.

          By the way, I was a rep for over 2 years for T-mobile. Kinda have a little better insight on some things than other people. Maybe not the most knowledge but more than most.

  • I hate tm

    Tmobile is not making money, thus wanting to rid of employer discount program. But why are they removing all those who already signed up with the program?

  • TBN27

    I never took advantage of corporate discounts or the gov’t discounts as act-mobile customer. So I am very indifferent to this. I do wonder if this will slow down the momentum. Oh well.

  • Pikachu

    I work for T-Mobile and I know a lot of the companies customers are price conscious and I feel like I get a chance to interact with the best deal hunters in the market lol. With that being said, it’s painful for me to think about all of the people I signed up over the past few months who were eligible for a discount, I feel like the company’s move is going to set me up for situations where the customer will come back and be upset with me over false promises. However… I always pitched the reality of these discounts as “tax mitigators”. In NY taxes/fees add up to almost 20% of the bill weight, so if you got a discount, the plan cost was basically the cost.

    T-Mobile in my eyes doesn’t want discounts on simple choice plans I’m sure they didn’t mind discounts on grandfathered plans but it’d be wrong to pick who gets discounts and who doesn’t.

    But working with them for so many years I think about how they got rid of of contracts because nobody liked them, no more $35 act fee, no more conversations about going over minutes, text, or data. No more insane bills for international travel, you control when you can get a new device upgrade, Hotspot used to be $14.99 now it’s free, international text is now included, you aren’t forced to postpaid to get good deals on family plans (no credit check), insurance/extended warranty was $11.99 at one point now it’s $10.00 AND includes Jump!, it’s like wow man… They’ve gotten rid of a TON of pain points and honestly have delivered Way more value for what they charge!

    Yet, some people are still unpleaseable. It stinks they’ve gotten rid of discounts but, they offer MORE now for LESS money than a few years ago and that’s what I’ll be pointing out to those who bring up their concerns. I’m sorry people are losing their discounts but I think tmo Tries to be fair, the fact that tmobile even HAS a loyalty department makes my point.

    • HawaiiD

      Pikachu.. . I feel the least T-Mobile could do is grandfather current customers
      who have corporate discounts. Secondly, how many of us will actually travel abroad or text. Internationally? Why sick me and others like me to foot the bill for these so called features that we would probably never use? Where’s the value in that?

      • PiCASSiMO

        It’s why I’m staying on the 1,000-shared minutes Value Plan with my wife and I. We use on average about 450-minutes a month combined. The extra cost of having unlimited minutes is irrelevant to us. Same goes for texting, where we are using about 100 to 150-messages a month. Data, on the other hand does vary, between 1.5GB to 4.5GB.

        I can see why the move to the SIMPLE CHOICE by effectively pushing unlimited talk and text, since most people don’t talk that much to begin with. But if they gave people more choices like actually savings some money by using 500-minutes per month (save $10/line) and 250-text messages (save $5/line), and retain the current structure of the data plan, I would switch from Value Plan. Until then… consider me grandfathered in for my duration with T-Mobile.

        • RRR

          Like you and your wife, voice usage is coming down across the board. If they offered a 500 minute option at a discount, most customers would switch to it, with no actual reduction in usage – costing the company lost revenue.

          That’s one of the reasons why limited talk and text plans are no longer pushed by the big 4. That, and it simplifies billing, eliminates bill surprises and reduces customer care calls.

    • Ashok Patel

      I used to receive loyalty discounts for being a long time customer. (10 years). Any options for us?

    • CJ

      I agree it helps pay the taxes here in Chicago :)

    • 21stNow

      You say that T-Mobile has gotten rid of the pain points, but none of the points you listed affect me. I never had a contract on T-Mobile. I’m an existing customer so activation fees don’t affect me and I don’t have upgrade fees. I never had conversations about overages on any of my features because I can manage my own usage. I don’t travel internationally, so I had no insane bills. I always controlled my device upgrades. Hotspot is included on the Simple Choice plans, which I haven’t switched to because it would cost more than what I have now. I don’t need international text messaging. I don’t have a family plan and wouldn’t mind a credit check even if I did. I don’t use carrier insurance and warranty service for my devices.

      You say that some people are unpleasable, but I disagree with this. T-Mobile has made many changes, but I would argue that they are changes that are designed to get attention more than anything else. You say that there is no activation fee, but people now have to pay for SIM cards in stores. While the $10 charge for SIM cards is less than a $35 activation fee, there is the loss of a subsidy on the devices that more than makes up for the $25 difference.

      You mention that T-Mobile has a loyalty department. Most carriers have a retention department, so this isn’t a competitive advantage for T-Mobile.

    • fsured

      About 6 weeks ago I was told by a rep from loyalty that some the options they had or could do previously are not available anymore. The issue I was having with a line would have been taken care but now I had no options. There are good changes that affect customers and bad ones. The customer has gotten some really good options but the company has to make changes for itself also. We may get more value but as pointed out by many people on this thread, some of values like international text messaging will never be used. The discount is something that people who are on tighter budgets did use. This can actually create a pain point for some.

    • philyew

      I understand the points you are trying to make, but the bottom line is that in a few weeks time I will be paying MORE for exactly the same services that I receive at the moment. There’s no way you can dress that up or sugar-coat it to make it acceptable.

      I’ve had a discount for 10 years, it’s been a factor in numerous personal contract renewal decisions. The employee discount for our staff was part of the reason that I brought hundreds of lines to TM when I managed corporate relationships with several carriers.

      I could almost accept TM’s motivation, if it weren’t for the fact that – once again – they are pissing on our shoes and trying to tell us it’s raining.

      When it was unclear how this was going to proceed going into the weekend, I asked Legere and the T-Mobile media team THREE times for a straight answer – a simple yes or no – as to whether the discounts were being removed for existing customers. While I got more than one response, they simply would not answer the question directly, preferring to blow the usual marketing smoke. They are rapidly losing all credibility with me.

      • 21stNow

        It’s a sad day if philyew is unhappy with T-Mobile’s actions. You’re one of the most level-headed posters on this blog.

  • Phillip

    I talked to loyalty this morning when they opened at 6am eastern time. they said my corporate discount is remaining and only some are being modified to be the $25 cards instead they said I keep my 15% mrc discount then online chat verified what saves told me and I have a transcript of the chat.

    • Boludo

      What kind of organization / business do you work for Phillip?

    • Keff

      Don’t be so sure, I also talked to tmobile, and I was very disappointed in their knowledge and level of stupidity. They never heard of this, and said it was “probably only a couple of companies”. They also said tmobile doesn’t decide the discounts, but the company does. Yes, because that make sense. You let your customer decode their own discount…

      • RRR

        There is a grain of truth to that. The discount is on a sliding scale, depending on how many of your employees are on T-Mobile.

  • CJ

    This was the only reason I stayed with T-Mobile it made my bill $15-20 cheaper, now my bill will be $180 not worth it. I am tempted to switch to ATT where I get 5 bars in my house not 2. Wrong move T-Mobile. They are starting to turn into Comcast – hurt the existing customer. I think Legere needs to help existing customers and not get new ones all the time.

    • PiCASSiMO

      Yup… Comcast for the past few years has been making $3.00 increases per year. May not seem like a lot, but that’s 6.7% annually. About $15-increase since I’ve begun with them in 2007.

  • Debra Premo

    Is this effecting all discounts? I get a student discount… Is that going away too?

  • dkbnyc

    In 90% of cases T-Mobile is still cheaper than most carriers without the discount. I’v been with T-Mobile since there was a T-mobile and never applied for the discount. I work for a state government and will be taking advantage of this now.

    • Boludo

      Well your input / comment is pretty worthless. A) you don’t really care about saving money, otherwise you would have applied for your govt discount since the dawn of time. B) now that t-mobile offers it’s least expensive plans now you want to apply for your govt discount? Do you know how contradicting and dumb that sounds? You never initially requested the discount before because it was “cheap”, but now that t-mobile is cheaper you feel compelled to apply for your discount.

      So that said, your comment about T-mobile being cheaper in 90% of case is unreliable and I don’t think we should trust what appears to be the blanket statement from someone whose priorities when it comes to saving money on mobile service is a joke (and you yourself have confessed to it with your own words).

      Now I appreciate you cheerleading for a company that in general has been cool to deal with, but when they make a move like this that affects many, I think you should remove the blinders.

      • donnybee

        Couldn’t agree more!

      • dkbnyc

        [Taking the high road here… ]

        Listen, I know you’re upset over this but please don’t take it out on me.

        [Wow… Hold tongue. Jerks must be allowed to have their say also… Woosah….]

        • Boludo

          High road? I agree it was a jerk move of you to mention, in not so many words, that you could care less for the discount. And now that most of us will lose our corporate discount it’s time you request it because you at least would like for us to know you supposedly now can. Hahaha only a douchebag makes a comment like yours. It’s immature in my opinion. It’s the equivalent of a little kid licking his ice cream in front of another kid without ice cream and then commenting, “mmm this is good ice cream, the best.”

          And your comment is worthless and dumb. I’m not trying to be mean, but it’s pointless considering you don’t care about the issue given your decision not to even use it when you could have. So I was compelled to address the douchyness of your original comment.

          And FYI, I’m not upset. I’m lucky I own my device and have no contractual obligation to T-Mobile. I’m not sure that’s the case for many which kinda sucks. That’s the equivalent of me sympathizing for the kid whose ice cream just fell on the ground.

        • dkbnyc

          Did that make you feel grown up, young lady? You got your big girl bra on now? Was this part of your debate homework? Go on line and make up the dumbest possible analogies [like a kid liking his ice cream… WTF is that?] and think that your opinion matters?

          ….Oh, I see. Somehow in that warp little head of yours you thought I was rubbing in the fact that I can get a corporate discount while others may loose theirs. [This is how I know you’re a female – men don’t read stuff in between lines that aren’t there. Nothing against females – that a fact.]

          Here’s the thing…. Until this article, I didn’t know about this discount. Had I known, I would have applied for it years ago. I would have saved over 3 grand in the time I’ve been with T-Mobile.

  • Sed

    Tmobile is the re-carrier just att all over again

  • elite

    What are some companies that offer a government discount? Would going to school apply?

  • Moby

    If you look at the tweets John Legere has made regarding this subject, there’s usually visible replies where people are tearing him to pieces. I’m surprised he hasn’t shut off the replies as it doesn’t make him look good at all.

  • Steve

    Why even bother with Tmobile anymore?? they still have the worse reception of all the carriers, there is no more grandfather plans, and any sort of discount is gone now. They treat you like a new customer, so there is no difference between anyone who has been with Tmo for 10yrs and stuck with them through all their BS, bad phones, and awful reception verses a new customer to Tmobile.

    • Boludo

      That always annoyed me. Why stay loyal when if you decide to split you know T-Mobile will always be there to give you a better deal as a new customer, at least that appears to be their new business model.

      • Steve

        And the fact that I buy a Nexus phone through Google because the same exact phone is $100 at Tmobile makes no sense either.

        • Boludo

          Well as far as a Nexus devices goes, google losses money on every sale bc they sell it at cost if not close to it. I don’t expect T-Mobile to do that now. Nexus is still a bargain, but if you can afford to, be kind enough to have google take the hit by buying it from them. Otherwise, buy it in installments from T-Mobile. I can’t really complain about that, I get why there’s a price difference.

      • krym73

        No it doesn’t, I still have my unlimited 4g for $20 and I get good coverage in 98% of the places I go in Los Angeles, Verizon friends be hating because theres been a couple of times they get no service, and I have full bars, every company has its customers that hate or love their service (yes even Verizon) for ex. Many ppl in Palos Verdes complain about their service with Verizon and at&t, but Sprint is the only good carrier.

        • Boludo

          I think you’re reply was meant for Steve, but I will say its a fact AT&T and Verizon have a better footprint. Just bc you get better service in one specific spot in LA doesn’t mean the facts are no longer true.
          Obviously you should get or keep whatever service works best for you. I’ve probably been to more places than you since you only talk about LA, and it’s been my experience that in most places T-Mobiles voice service is okay, data is another question. I more frequently face bad or weak 4G service and in some case not even 3G service.
          In any case, service is besides the point because most of us were okay with the trade off between cost and service when we were paying much less with T-Mobile after the discount. That’s the real issue now. You take the discount away and it’s not a very good deal at that price…

  • GIa

    The free international text to me is just BS because if I choose to text internationally which is rare since I don’t travel internationally I just use Whats App or Viber…

    • Freddy

      It is bullshit as most countries have to pay to respond back to USA.

      • guest

        And how is that T-Mo’s problem? Do you expect them to make carriers in other countries change their plans, too? Good luck with that.

        • Freddy

          I didn’t say it’d tmo problem. Duh! Point being the incentive won’t be used by many.

  • rla14

    Is it just me, or does the t-mobile/advantagerewards web page not exist?

    • Bulletproof2006

      I spoke with a rep yesterday confirming that I will lose my discount and gave that website. After I hang up and enter the url she gave me, it reads that it doesn’t exist…sheesh.

      They really appreciate existing customers…NOT!

  • shadowleo

    As a former tmobile employer that recently left due to all of these anti customer changes. This will be the beginning of the downfall of tmobile. You can’t just remove all corporate discounts and not expect backlash or customers to leave. I used to love tmobile and breathe it daily but slowly this company has become more and more like att.

    • dm33

      It’s the worst possible way to raise revenue. Upset the most number of customers, don’t give any value in return. There are no contracts to keep people and they are paying ETFs to get people.
      Folks will take the money to get out of ETF, then go elsewhere.

      Raising rates would have grandfathered most everyone. This raises prices on the most number of people immediately. Poor business move.

    • Freddy

      I think tmo did their math.

  • J05H

    I currently work for T-Mobile in a call center and I think this is an idiot move and will cost the company a huge amount of customers.

  • Deadeye37

    So much for going after the B2B market segment. IMO, the first bad uncarrier move they’ve made.

  • alex777

    First jump
    Then unlimited to $30
    And now no discounts.

    • Freddy

      What next I wonder ?

      • JBLmobileG1

        Like I said before, they will probably end up charging interest on the phones that are being financed.

        • Freddy

          Or remove unlimited all together

        • 21stNow

          I would think that they would go this route. However, if they started charging interest, wouldn’t they have to be regulated like the banking industry or at least sub-contract the financing portion to an existing credit card company? I don’t know if T-Mobile wants to go that route. But nothing would surprise me at this point.

      • tmobile

        back to contracts.

  • Fr0stTr0n

    WHAT?? No more university discount?! NOT cool T-Mobile! Now im starting to wonder if I should have left AT&T…

    • Guest

      Public Universities are considered Government.

      • Fr0stTr0n

        How so? Only certain sections of UW of Seattle are goverment funded and classified staff through the local union.

        • Generally, universities that receive any state/federal funding are blanket classified as government employees.

        • Fr0stTr0n

          Oh sweet, then i’m one of the few lucky ones then

  • fsejo

    First they got you switch to Tmobile, paying the ETF for you, now they cancel out all the discounts!!!! Tmobile customers can terminate since there is no “contract,” but then again, you end up with $600+ on unpaid installments. Great success for Tmobile in the bait and switch…

    • Freddy

      Not really. I traded some old dump flip phones. Yes they made me pay for three new devices but I bought the cheapest ones. Total eip I owe is only 230,bucks.

      • donnybee

        You’re in the minority, dude. I’ve got only 2 devices on my plan and owe over $1100 in installment payoffs. Sure, it’s my own fault, and I knew I would owe this much. But one thing I didn’t count on was T-Mobile screwing me over by finding the easiest ways to increase my costs. So essentially, it IS a bait and switch.

        I’m sure there are others in very similar situations as I’m in. Not too many people chose low-end devices when you can get installments and $0 down. I’m guessing they were counting on that.

        • Freddy

          Damn. Feel you bro. Sorry. Maybe you can get it paid off via the etf MasterCard ?

    • Guest

      It’s STILL cheaper than the other carriers, even without the discount.

      • philyew

        Not unless you are a military or government employee. Existing discounts for everyone else are going, to be replaced – where qualified – by discounts on device purchases.

  • t-mobile rage

    TMOBILE, we stayed with you when AT&T was trying to acquire you, is this how you are paying back your loyal customers?!?! We are being treated the same way as the new customers who signed up because you are paying them ETFs. Way to go!!!

    • guest

      I guess you can’t please some people. It used to be, “No fair, you treat new customers better with cheaper handset prices then for upgrades.” Now it’s, “No fair, you treat existing customers the same as new customers.”

      Which is it?

      • donnybee

        Benefiting new customers vs. benefiting current customers is completely different from screwing new customers vs. screwing current customers. Two different conversations.

        The conversation we’re having is about how current customers are screwed by taking away a long-standing discount that helped us stay loyal. Tenure should mean something to a company, and it should come with its own loyalty from the company that the company is shown from the customers. Both conversations you listed are issues with current customers getting screwed for no reason.

        Sorry you got confused on this simple issue. Maybe you need to sit and think a little about this..

        • guest

          Corporate discounts have nothing to do with tenure.

          Sorry you got confused on this simple issue. Maybe you need to sit and think a little about this..

        • donnybee

          You can’t have a real conversation about existing customers’ concerns if you don’t take tenure into account. Why do you think existing customers want to be treated better…? Because of tenure and loyalty. You’re the one who brought it up, man. You didn’t comment about discounts, you commented about how current customers are treated.

          Did you start a discussion about current ‘tenured’ customers? Or a discussion about discounts?

          “Which is it?”

        • guest

          Sorry dude, but I didn’t start this subthread (see the t-mobile rage comment regarding loyal customers vs. new)

          Apparently it needs repeating:

          Corporate discounts have nothing to do with tenure.

          Sorry you got confused on this simple issue. Maybe you need to sit and think a little about this..

        • donnybee

          “I guess you can’t please some people. It used to be, “No fair, you treat new customers better with cheaper handset prices then for upgrades.” Now it’s, “No fair, you treat existing customers the same as new customers.””

          Your initial comment didn’t have anything to do with discounts, and everything to do with how current customers are treated..

          You’re welcome.

    • Guest

      It’s STILL cheaper than the other carriers, even without the discount.

    • guest

      There are no such things as “loyal” customers. Customers want the lowest price – period. They are loyal to their pocketbooks and that is all.

  • Marcos

    Has anyone verified this? It’s 3/31 and I still don’t see a press release (unless you count the source thomsonone.com). Nothing on twatter either. The corporate discount is to court users on a large scale from companies. I find it hard to believe they will pay ETF’s and not pay 15% discounts to loyal customers. I guess getting customers is worth more than holding on to them? The other carriers offer 25% discounts typically, so T-Mo was only marginally competitive on price as it was…

  • $15454173

    “John Legere blog – “Fairness and Freedom”

    “The old programs were designed to help big carriers close big corporate contracts, with employees as bargaining chips. We aren’t playing that game anymore. This change is about simplifying wireless for everyone … including employees of small and large companies alike.”

    Exceptions: Government and military. Don’t pull discounts from those who tax you, those involved in wireless spectrum deals, those involved in NSA or those who control military movements.

    • donnybee

      Wouldn’t the REAL ‘Fariness and Freedom’ be giving everyone the same price as those who had discounts?

      This actually just complicated wireless. It was never complicated to get a discount automatically taken out of your bill.. That’s a bunch of BS. Even IF it were true, and they were simplifying things, they would only do it for those going forward. Not remove discounts for current discount holders. Removing a grandfather clause complicates things A LOT.

      Not very happy.

    • JohnnySocko

      Come on… if the government paid too much for wireless services, you’d complain about that, too. Except in that case, the complaint would be justified.

      • $15454173

        You are paying big governments salary and then they get the discount, not you. Who’s complaining? i think its funny you don’t get it it.

        • JohnnySocko

          But we are also paying for the government’s wireless service, so why would you want them to pay more? Would you care if they were paying $20 for a box of paper clips? People used to get upset about government waste. It’s our money, let them spend as little of it as possible.

    • HawaiiD

      The way I see it. .. It will help even more
      To help locking up bigger company deals now.
      What is Leger thinking?

  • Boludo

    #tmobile #uncarrierphase3 #baitandswitch #ftw

    Well played T-Mobile, well played….

    • Jm384

      They got me

    • dkbnyc

      #StopBitchingAndSpendYourMoneyWhereItServesYouBetter.

      • Boludo

        No shite Sherlock. I’m getting my phones unlocked by T-Mobile for free and will be considering my options. They have pretty decent unlocking policy, so thanks T-Mobile for being somewhat reasonable on that front.

        @dkbnyc, sorry I hurt your feeling with some frank and open points. I don’t read minds and you did not inform us that you didn’t know about corporate discounts. From one savvy consumer (me) to a not very savvy consumer (you) – employment related discounts are common place. Sorry for calling you a douchebag the first time, but you’re not helping public perception by that hashtag.

        #nothingpersonal #donthate #takesstrenght2begentleandkind

        • dkbnyc

          You just can’t help yourself can you? I bet you’ve been told that a time or two in your travels. LMAO. Hurt my feelings… On the internet. You really think highly of yourself don’t you?

        • Boludo

          Yeah you’re definitely taking all of this personally. Can you stick to the topic? This isn’t about me or you. It’s about a bad move for current T-Mobile customers. Don’t lose sight of the forest for the trees…

  • sales rep

    will this affect employee discounts?

    • John Bones

      Why dont you ask your boss??? Lol

  • yoda

    the Tmobile advantage program website is still working. are you guys sure this is not just some bad rumor??

    • John Bones

      I agree. I’m just hoping it’s an early nasty April Fool’s Joke.

      And I know people will be like “Look at Leger’s twitter”. No. I want to see an ” Official” Statement from T-Mobile

    • philyew

      This is the link that was sent to me by the TM twitter team:

      http://multimediacapsule.thomsonone{dot}com/t-mobileusa/blog_with-simple-choice-value-and-transparancy-are-for-everyone

  • Tm09861

    Tmo seems to ne becoming the un-customer, un-choice, and probably not the jump that they will like. Un carriers =jumping to other providers.

    • Paul

      I have no idea how you see it that way. Please, elaborate for us.

    • guest

      This is a move toward transparent pricing, similar to prepaid. The postpaid
      industry is not there yet, but pricing clarity will only help consumers.

      There’s probably some good marketing research showing that when you need to sell a product at $90, you tell a customer a product is worth $100, but because they are ‘special’ they can have it for $90, they will be more likely to buy it and feel good about it. And that’s where corporate discounts come from. I’d rather them just tell me it’s $90 up front and leave me out of the pricing experiments.

      The timing could have been better, but that’s the biggest problem. They should have eliminated corporate discounts when they started uncarrier last year and made clear pricing part of the plan.

      • Fr0stTr0n

        Cliff notes please

      • ProudPapa

        You are describing JC Penney. Didn’t work well for them, and now they are trying to reverse course because people ran away when the did away with “sales”. Right or wrong, customers will leave when you don’t make them feel like they are getting a deal.

  • OldTimer

    Well now they have changed unlimited data to 5G and now this so with that combined I see as ~$43 increase on my current family plan to match what I did have. I’ve been with T-Mobile since PowerTel and these latest two moves are the worst. You don’t take away discounts and unlimited data and expect customers not to walk.

    • thepanttherlady

      T-Mobile still offers unlimited data.

    • Paul

      ??? Wait, if you already had unlimited data you aren’t reduced to 5Gig Data. This move sucks, but you didn’t lose out on unlimited data.

    • Jaramie Black

      You keep your unlimited data regardless. Learn the facts.

      • OldTimer

        I’ve only read in some posts that people who already had unlimited at $10 less get to keep it. Everything else says 5GB. I guess we will get the facts when I get the bill when I run over 5GB. Just because someone says something is true doesn’t make it true. Just like I was told I would get to keep my Corporate Discount on the new family plans. I specifically asked when I switched and not that will not be true!

        • thepanttherlady

          If you had unlimited data before the price points changed, you keep it at the original $70. Customers signing up after the 23rd(?) will get 5GB for the $70 price point while unlimited will be $80.

        • OldTimer

          It is still another change I’m not happy with because the past I’ve always been able to keep grandfathered plans and I may want to change one of my other lines to unlimited at some point. Raising prices and cutting data on existing customers plans has always been more of a AT&T and Verizon thing not a T-Mobile thing. I do not see these moves as a good thing for T-Mobile.

        • thepanttherlady

          No one’s data was cut.

        • guest

          Yoda is an appropriate name – the derp is strong with this one.

        • guest

          So Yoda = Spanky = Old Timer = Guest2? How many more? I wonder if he gets confused and replies to his own posts…

        • guest

          So you kept your current unlimited plans (grandfathered) and you can still move other phones to unlimited in the future. I’m not sure what the complaint is, as data was not cut on existing customers – it was actually increased.

          Seems like your complaint is that, hypothetically, if you want to change one of your non-unlimited plans to unlimited in the future it will be $10 more. That’s not much of a complaint, especially considering the big players don’t even offer unlimited at any price.

        • For me, it is actually a worse plan. I’m currently paying $80 for unlimited + 6.5gb of tethering. Under the new plan, it’s $80 for unlimited + 5gb. I’m in a minority though and have been grandfathered in, which means I don’t have a lot of room to complain.

        • OldTImer

          True if the case is I can still convert my other lines to unlimited for the same $10 not $20. The data was only increased on the lower tiers. I’m more upset about the Corporate Discount going away which I’ve had for over 10+ years.

        • guest

          Data was increased on every plan. You will not be be able to get the old pricing for unlimited data – that ship has sailed.

        • guest

          Not true in the past I’ve been able to still get plans no longer available. Previously I had the $20 unlimited Android data and was still able to add lines at that rate.

        • Chardog

          You specifically asked when you switched. It WAS true then… Of course employees should be omniscient and be able to predict what won’t be true in the future. The original $70 unlimited plans are grandfathered. If you had it, you keep it as long as you don’t make changes…

  • Tm09861

    For those of us whom do not use the “add-ons” etc. international’ services Tmo has currently been adding seemingly to justify the current changes in jump/ unlimited pricing, and/or the corp policy for existing customers or a choice for those already receiving the discounts does not seem to be something we can choose to benefit from. The jump in hot-spot for those on the old unlimited 70. plans from 2.5 to 3 GB, giving the choice was a good decision I admit to that. Just seems more negatives then positives currently. I’d say a few others may agree or see my points, I see both but seems skewed in the two steps foreward one step back pattern.

  • Anyone want to start a petition? I’ll sign it. Before anyone speculates that it won’t do any good, Legere did tweet to me that he believes they made the right decision but will monitor feedback closely. I don’t see any other way to generate that dissatisfaction in a tangible way than by quantitatively collecting our voices to a petition (other than of course just switching carriers).

    In my opinion, there are two major concerns that need addressed: (1) the possibility of grandfathering a discount on bait-and-switch grounds and (2) the importance of appreciating loyal multi-year customers. Much of this can be resolved, in my opinion, by creating a modest loyalty discount (while eliminating all other discounts, including government, as well as referral incentives) that rewards uninterrupted service, say 5% every 5 years to the tune of 10% total or a similar model (numbers can vary). That both saves T-Mobile money and saves loyal customers money while creating an incentive to stay subscribed. #RewardLoyalty

    • HawaiiD

      Where do I sign up!

      • Someone would have to be willing to create one. A popular platform (but I don’t know if it’s the best) is Change.org. There may be others. If you search for T-Mobile on Change’s site though, you will find quite the handful of really bad, poorly written, and / or generally stupid (for lack of a better word) petitions.

        If something like this is to work, it needs to be clear, well-written, to the point, and signed by many. That would require forwarding it to friends, family, and sharing it on social media platforms and forums or blogs like Reddit, SlickDeals, and Howard Forums. I’d like to think that if we can get over 100,000 signatures to deport Justin Bieber, we can at least get enough to get John Legere’s attention. I’m not sure what that magic number is though. Like I said, if someone takes the time to create one, e-mail it to me and I will definitely sign it and share it.

        Also, since T-Mobile has been zealously trying to reimage their brand, now would also be a good time to e-mail editors and authors of popular tech sites and blogs to see if we can get them to run with a story about the company making some not-so-UNcarrier moves lately. I have already sent a message to one of those sites. With every passing day without a response, I will send another to a different one. I am trying to do my part though.

  • 33210000

    lets hit 1,000 comments everyone!!!!

  • mjs64

    The links above do not work, as usual.

    • The link to the official announcement by Legere was working for me last night but not this morning. I haven’t checked it recently. I don’t know if they’re just running into some technical difficulties or if they’ve taken it down. An alternative would be to pull up a cached copy of the site from a Google search, which is what I had to resort to earlier.

  • ProudPapa

    T-Mobile just became the JCPenney of wireless providers. Try to force customers into believing they are getting the best deal possible by removing all discounts. Eventually customers do the math and realize that if they take the discounts offered by others, they end up at the same or lower price.

    What a shame, because I have promoted T-Mobile to a lot of people. I can’t do that now that they are a bait and switch company. I hope they reverse this decision.

    • guest

      Legally, this isn’t bait and switch, although I can see how customers might think so. I’m sure the legal agreements TMo has with the corporate accounts allow for these kinds of changes.

      Technically, some customers might be better off with the new plan. 8% is the lowest corporate discount rate. If you were a single line, $50 / month plan, you saved $48 / year. You could save $50 now if you upgrade twice. If your plan was grandfathered and under $50, you could now be saving even more that that.

      • ProudPapa

        That makes absolutely no sense. If you have a simple choice plan right now, you can already have a corporate discount, so this is a fee increase no matter how you slice it. My corporate discounts on my last bill for base service and addons came to $14.55. $174.60 a year > $50 a year. Your calculation was based on the lowest corporate discount, but I am pretty sure most are higher than 8%, and you don’t have to wait on a reward card, the discount is automatically applied each month.

        • guest

          Clearly, you are confused as to the meaning of “That makes absolutely no sense”, since you proceeded to demonstrate your understanding of the previous comment.

          There are, in fact, some customers that could benefit form the new plan.

        • ProudPapa

          They would save $2 a year with the lowest corporate discount, and they would HAVE to upgrade twice a year with this logic, and then wait for a reward card in the mail. Sorry, this still makes no sense.

        • Jason

          I’m so confused how does anyone benefit after a discount is taken away if the new value is lesser than the old value….Only winner is TMobile shareholders…

        • I think the point he was trying to make, and it’s a fair one in my opinion, is that the pool of customers who would benefit with the newer program is far smaller than the pool who were benefitting under the old discount program.

        • Legere employed similar fuzzy math in a tweet to someone else complaining, arguing that with 4 lines and 2 upgrades, you have $200 in savings with the reward cards. The problem with this line of reasoning is threefold: (1) this ignores what the discount would have been with the previous Advantage program; (2) this is only a value on the OLD JUMP program; not the new one (where you are expected to pay more when you exchange your devices); and (3) this applies to a much smaller demographic than those who were automatically receiving corporate discounts. In my case, for example, I have no plan to upgrade twice a year, always feeling like I’m locked into an EIP. Likewise, I see no way many of my family members have any interest in trading in their devices every 6 months in order to get a $25 reward card, and when you consider the cost you have to pay when you trade your old devices back in with the new JUMP program, it turns out to be a financial burden.

      • Guest2

        Dude I am getting 15% discount

    • Spanky

      Both of my lines are with AT&T on the 10GB mobile share value plan. With a 25% corporate discount, my all-inclusive monthly bill is about $117.

      • PiCASSiMO

        Whom do you work with? That’s huge discount…

        • guest

          Are we just playing with hypotheticals now? Let me try: With a 100% corporate discount, my all-inclusive monthly bill is about $0!

          You know, that was pretty fun. And a 100% discount is a lot more satisfying than a 25% discount.

        • maximus1901

          My dad’s company gets 20% discount on att, verizon.
          I can imagine some companies get 25%.

        • 21stNow

          The US Postal Service gets 25% off with AT&T.

        • PiCASSiMO

          Have to find a job at the USPS…

  • agl82

    Looks like I picked the right time to leave T-Mobile! Hello again, AT&T.

  • HelloATT

    T-Mobile, locking you in with EIP installments of $1,300 on two iPhones, is now unilaterally removing all discounts without prior notice or feedback from its end users. #Shameontmobile #Greedytelecomcompany #Loyaltydoesnotpayoff

    • thepanttherlady

      T-Mobile didn’t lock you into EIP installments of $1,300 on two iPhones, you did.

      • ProudPapa

        There is a double standard there though, because some of us went into the EIP because we are receiving a corporate discount, and now we are stuck with the EIP with a higher bill. I won’t name names, but I could break even or save at two other carriers now if my corporate discount at T-Mobile goes away. It may be legal, but it’s still a bait and switch.

        • JBLmobileG1

          I agree. Being that I was saving with my corporate discount I was budgeting which phone I could afford, for me, the Note 3. Now that my discount is going away, which I have been getting for over 9 years, I feel like I am getting screwed over because now my bill is going to be around $124, and that’s just for one line. I do have Google Music which is why it’s so high but that was my decision. Anyone else feel like their in the Christmas Vacation movie where he is expecting his bonus for his new pool but instead is getting a certificate for jelly of the month club? Where’s the loyalty Tmobile?

      • HelloATT

        Are you the PR for John Legere? Can you stop trying act like you know everyone’s situation?

        • thepanttherlady

          Sorry, I must have missed the sign at the door that said only *you’re* allowed to respond/have an opinion.

          /sarcasm

      • Jason

        Tmobile gave above customer a price estimate of services at time of purchase of phones and then changed terms…..
        If tmobile is going to use their no contracts against their customers to change terms then tmobile will canabilze itself, alot of people moved to TMobile with the idea that they were trying to promote a more customer friendly network….

        • 21stNow

          Of course T-Mobile was going to make the lack of contracts work in their favor. T-Mobile always make changes to what they charge and the features that they offer. I’ve only been with T-Mobile since 2010. When I started, the plans were Even More and Even More Plus. In 2011, the plans were changed to Classic and Value. In 2013, Simple Choice plans were introduced. If removing discounts doesn’t get T-Mobile’s bottom line to where they want it to be, look for “Even Better Choice” plans by year’s end.

      • HelloATT

        can you stop removing my comments? was I right you are John Legere’s PR?

        • thepanttherlady

          In that I have no idea what comment(s) you’re referring to, let’s get a couple of things straight before you start throwing accusations around, ok?

          #1 I delete spam.
          #2 I delete inappropriate posts or posts that attack others

          I do not delete posts that I don’t like, disagree with etc. You are entitled to your opinion as is everyone else, wrong or right.

          Additionally, TmoNews does not control Disqus which has proven time and time again not to be reliable. Comments will appear and disappear at will only to reappear at a later time. Don’t confuse the two.

    • 21stNow

      The beauty of Uncarrier 1.0 is that there are no service contracts. If you are unhappy at any time, you can leave. Of course, you will have to pay the remaining balance of your EIP plan, but you are not locked in.

      • maximus1901

        “You have to pay the remaining balance”?
        How is that NOT like a ETF?
        It IS an etf and you’re still in a device contract. When you cancel, you’re not allowed to continue paying off the phone and use another carrier.

        • 21stNow

          The fact remains that a customer can pay what he owes and leave T-Mobile at any time. He can pay directly out of pocket or sell the devices and use that money to pay the balance.

        • krym73

          And how did you not know that when making your phone selection? You did! Therefore your Etf is actually what you want it to be, no one made you get a phone you apparently can’t afford.

  • alex777

    With international text now included in plan shouldn’t stateside international talk and text cost less ? With all this recent changes i wouldn’t be surprised if T-mobile looses customers this year.

  • Jm384

    APRIL FOOL :) am I the only thinking all this is a joke?

    • Jason

      We can only hope but i think it would of been posted on April Fools Days…..If they backtrack April Fools Day gives them the perfect out to reverse…..

  • wazmo

    Do the math for a single line, BYO phone: T-Mobile 2 GB plan, no more discount: $60/mo. AT&T 2 GB, 20% discount, $45/mo.

    • Liam

      I don’t agree with the move at all, but to be fair I don’t think AT&T gives you at discount on the data portion of your plan. When I was with them I received an 18% discount on the base plan, unlimited talk and text, but not on the data since it was an “add-on”.

      However I did the math and if I were to lose my 15% discount with T-Mobile and switch back to AT&T with my 18% discount and a plan with 6GB of data, I would pay only about $10 or so more than T-Mobile’s 5GB plan for a bit more data and much more coverage.

      • wazmo

        With our plan at work, data is covered as part of the discounted rate.

  • PissedoffTmobleCustomer

    So sick of hearing the line, but it is STILL cheaper. So that means we should just roll over and take a price increase? Tmobile wants to talk about corporate ‘fairness’ and tries to point the finger at other carriers ‘sealing big bad corporate contracts’.

    How about the fact that TMOBILE is the big bad corporation that just on a whim decides to generate cash and screw all of it’s customers. WHO IS THE GREEDY CORPORATION NOW? quit trying to spin and point the finger somewhere else!

  • jon

    Awesome so your raising the price on military members by 15%…. at least that is what my bill shows the discount being.

  • Justin Merithew

    So does this affect Goverment employee discounts? I’ve seen conflicting things. It’d be nice to see an official statement that says one way or another, because if it affects Government employees/military this would be the third chance I’ve given T-Mobile and the third time they’ve screwed me.

    • thepanttherlady

      Based on the quotes used for this paragraph, it seems it won’t:

      Note: The Advantage Program monthly discount will be
      discontinued for all groups except MILITARY and GOVERNMENT (If customer
      is employed by the Federal Government, State or Local government agency
      there will be no change to their monthly service discount.

      • Justin Merithew

        I did see that, but I’ve seen several military members, on here and Twitter, complaining about it going away, so I wasn’t sure where they heard that from, and if it was an amended statement. Thank you though!

        • thepanttherlady

          I did try to find it on their website but I didn’t find a general blanket statement in regard to this. Seems you have to log into your own account to get the answer, or call. :/

        • Justin Merithew

          Alright, I’ll have to keep an eye out for other government workers who have done that. I’m still waiting for my discount to go through, apparently it didn’t process the first time I did it, and I’m going to be really irritated if their making me jump through hoops just for a $25 gift card on my next upgrade, because if I don’t get a real discount the phone I have will be the last I get through T-Mobile, and I will be switching when I pay my fiance’s phone off.

  • Jason

    if true my three lines will be moved to another carrier after i pay off $200 in eip. i had just about convinced my brother to switch to tmobile and utilize his discount through work but now that looks like we will be bundling together on another carrier….
    PantherLady do you work for TMobile? Only time i’ve seen people defend a stupid move by a company, they normally have a vested interest involving said company making the boneheaded move….

    • thepanttherlady

      “defend a stupid move by a company”? Really? Go ahead and copy and paste where I’ve defended this move, I’ll wait. ;) On the contrary, while this move doesn’t affect my bill in the slightest I do not agree with what they’re doing. At. All.

      What I did point out; however, was that T-Mobile did not force the OP to purchase iPhones on an EIP that has $1300 remaining. It’s called personal accountability.

      P.S. No, I do not work for T-Mobile.

      • longtimeCustomer

        Phew….Glad to hear that. Is is how it came across.

      • Jason

        TMobile gave him a price with discount and then pulled back after said customer already bought and financed phones….How does that have anything to do with personal responsibility to the customer? If anything TMobile has responsibility issues by failing to research their desired profitability margins before making the actual decision….
        The Jump program is also a perfect example where they gave a service at said price and then realized they werent receiving what they wanted in compensation…
        You are telling someone they are unresponsible because they financed at a set monthly rate and then the company who financed customer product changed terms. How is that not defending? I’m not alone on that opinion, others are also questioning you. Either were just idiots or the impression you believe your giving out isnt the impression your stating to have implied…

        • krym73

          Just pay your phones off and leave, easy as that. There’s a reason there’s no contacts.

        • Jason

          Isn’t that what I already stated as my intentions? I’m just dissapointed because I liked TMobile’s direction they were claiming to be traveling…if im going to pay the same price as the other major two, I mine as well has coverage everywhere i go including inside my house…
          The discount was the tradeoff alot of us took for lackluster service with the thought that tje momentum would continie to build out….
          Once the credit falls off I’m gone and I hope you enjoy the new Sprint/TMobile carrier….We all know how spectacular that went LOL

        • DaveTexan

          Exactly. Why I stayed with T-Mobile for almost 10 years despite not getting services in many places? I paid $40 for many years and got 3 free phones (1 dumb, 1 MP3, 1 Android first gen) and then I was paying $50 per month and got a $450 smart phone for free.(Had to sign up a new account and cancel old one…) I was planning to keep using minimal services and get another free smartphone but un-carrier changed everything. I still stayed because AT&T discontinued the minimal plan and went along with T-Mobile’s plan and T-Mobile was cheaper after employee discount. But the gap is being closed with AT&T introducing it’s own no contract plan with a $15 discount.
          Now the cheapest AT&T plan is $45 before any discounts.
          *Hint: T-Mobile should offer a $40 plan with say 300MB of data to stay competitive…

        • DaveTexan

          It’s not that simple. Say I have a budget of $100 per month to spend on cell phones so I took EIP and paying $20 per month plus my monthly fee of $80 after employee discount. Now I am still paying $20 per month but I’m forced to pay off the remaining balance or $120 per month because the employee discount is taken away, even worse the phone may still be locked thus preventing me to use it on a different network. How can this be considered fair? I don’t fall for this kind of crap so I never buy phones directly from T-Mobile(That may be why they are losing money.) But for people who did, this hurts them financially and adds a lot of burden. What if someone bought 5 high-end phones and have to come up with $3000 to break away?

        • 21stNow

          There are two separate issues here that you are merging into one. Nothing has changed with the prices of the devices, which is what pantherlady is addressing. The price of the service has changed. If the customer doesn’t want to use the service at the new price, he can pay the remaining balance on the EIP and leave.

          The other point here is that T-Mobile didn’t force the customer to choose two iPhones that cost $650 each, or force the customer to enter into an EIP agreement to pay for them. Those are both things that the customer willingly chose to enter into and can choose to pay the balance on and leave T-Mobile.

        • thepanttherlady

          Thanks @21stNow:disqus. Some people will never get it.

  • fgwref

    Guys “thepanttherlady” is JOHN LEGERE!!!!

    • thepanttherlady

      Lol not!

      • John L.

        No she just works for me just as Cam does….

        • thepanttherlady

          Bwaaahahaha!! If I work for you then it’s time to pay up.

  • Jay Edge

    I can’t help but to think that this is ONE BIG JOKE or something else must be up their sleeves. They made big strides to gain million of customers, and now ill probably lose a big chunk of them because of this. Rememebr EIP has nothing to do with service. So a customer can port out to bill will and leave an EIP balance, pay it off over time, and enjoy service with bill will and the device.

    • maximus1901

      No you are wrong. Look at the front page of TMO. Under every single phone it says “full balance due upon cancellation”. So TMO eip IS tied to service and it IS EXASAACTLY A COBTRACT, not “like” a CONtract.

      • Liam

        Exactly, I laugh when people say T-Mobile doesn’t have contracts. When you get an EIP you are essentially signing up for a two year contract for the phone, rather than the service. The only difference is you can pay off the “contract” early and then only have to pay for service.

        It’s a good deal, especially if you sell your iPhone every year to upgrade to the new one. You just pay off your EIP, sell your phone and cover whatever you paid for the EIP and probably some of your down payment on the new phone as well.

        • krym73

          Yeah but no one puts a gun to your head and tells you that you must buy a phone you know you can’t afford or even above the $300 , thats your choice, you can even go get your phone else where and only get the plan. You ppl find any reason to cry, lol

        • Liam

          I’m not even crying? I’m just stating that T-Mobile isn’t really contractless, they just moved the contract from your service to your device.

          I specifically mention that it is a good deal because you pay off the phone early and pay just for the service.

          I’m so confused as to why you’re attacking me. Are you illiterate?

        • Jason

          No actually quite literate you may want to reread because no where did i say you were crying….lol
          You stated others are crying when we should have a right to express our displeasure being baited and switched…

        • Jason

          NVM i thought you were the user replying to you….Sorry Liam….I’m just so suprised anyone is defending this and the last move made when its going back to old carrier tactics….
          krym23 prolly works for tmobile or didnt have a discount so user believes we should have no issue ROFL

        • Liam

          Yeah I agree. The people who don’t seem to be upset by this are employees who pay practically nothing and people who it doesn’t affect.

        • Jason

          whats funny is every post sticking up for tmobile are somehow ex tmobile employee’s….PantherLady has been the only one that hasn’t stated she use to work for tmobile, although she stated she is currently not an employee ;p
          She looks like she’s from the states maybe the others are from tmo’s India call centers and the script didn’t dictate what to say if asked if they were mployeed by TMo :)
          The India call center is also prolly why when people call in to verify info on their discounts are being told that their discount is fine….

        • thepanttherlady

          Just so you can sleep better at night, I have never at any point in my life worked for T-Mobile in any capacity. I am a customer just as I’ve been a customer of Verizon and Sprint before.

          Sleep well, Jason. :)

        • Jason

          Thank you for sleep wishes and ending our conspiracy theory on atleast 1 poster :p
          Having a employee pose as a mod on an unoffical TMo site would defintely not be “uncarrier” LOL

        • krym73

          I’ve been a t mobile customer since 2005,seen them at their worst and now their best and no I don’t work for T mobile although I use to,and I still work in the wireless industry, that is why I understand why this is being taken away.i myself had always received the AAA (without havinganything to do with them)discount ever since I found out how easy it is to add it and how its used in the sales world.Theyre providing more value in their plans than ever before,I can testify for their huge improvement in serviceand speeds at least in the Greater Los Angeles .T mobile is the carrier Verizon, At&t and sprint don’t want you to try. With that said Just like any other carrier just because it works for mostly everyone, doesn’t mean itll work for you.

        • Jason

          With all due respect what part of the cell phone industry do you work in that gives you inside information on why fees needed to be raised after TMo was giving away hundreds to entice new customers?
          IMO TMob wants to sell itself, that they are trying to raise the value of company short term knowing that in the long term it won’t matter to current shareholders…
          TMo tried giving out the farm knowing they would run out of hay….

        • Liam

          Hey Jason, I’m on your side. I was replying to Krym73, my bad!

        • Jason

          Who said anything about gun pointing?
          Who said anything about affordability?
          Nobody said tmobile had to start offering false promises and take away stuff they couldnt afford to offer to entice others to switch? Alot of us here will switch and when TMobile starts dropping customers again youll be back to square one without any network upgrades actually happening due to lack of capital…
          Eventually TMo will ask for more money for the same service provided for yourself and then maybe you will see why we are “crying”

        • Nearmsp

          I have never bought any phone on EIP. I have 4 smart phones on my account. T-mobile does not force anyone to take up their no-interest installment plan!

      • CRT24

        T – mobile doesn’t have service contracts…..if you supply your own device or buy the device outright at full cost then you can leave whenever you like and if you CHOOSE to do eip then you have to pay off the remaining amount for the phone that you owed in the first place. So please explain exactly how that is a contract.

  • phil44

    I can’t wait for everyone to get their letters in the mail.

  • Liam

    First T-Mobile went back on JUMP, then the changed the $70 plan to $80. At least they had the decency to grandfather those plans in. Now they are getting rid of discounts and not even grandfathering in people who have them already.

    I can’t wait until they start going back on their other deals. As a customer with the $70 unlimited plan I am looking forward to receiving an email like this that removes my grandfathered plan, but still tries to spin it as good for me…

    “As the Un-carrier, we have totally transparent Simple Choice rate plan options, and they’re a screaming deal. However, some customers pay different amounts for unlimited data plans and that’s not fair!

    On (X date) we are taking ALL customers on the who have a plan with unlimited data and migrating them to our ‘Fair Simple Choice Unlimited Plan’ at $80/month. Now everyone with unlimited data pays the same price! That’s what we call fair!

    As a bonus we are giving all customers on this plan a total 5GB of tethering data! For some of you that’s an increase of 2GB to give you 5GB total! What a bargain!

    Now our plan offerings are fair, simple, clear and transparent – like everything we do.

    A year ago, we promised we’d change this industry, and this is just one more step in the movement. And, we’re not done yet. Stay tuned.”

  • JBLmobileG1

    They should just lower the $50 Simple Choice Talk and Text to $40, that would make up for the corporate discount.

    • Jason

      I wish but i think they are moving in the other direction otherwise prices for new or changed lines wouldnt be increasing and discounts wouldn’t have been discontinued….
      Almost to 1000 post lol

  • crustybooger

    sigh, back to AT&T I go.

  • What a PR nightmare. Tech sites like Engadget and The Verge are starting to run with the story, not hesitating to poke fun at how un-UNcarrier this is. Some kind of damage control is desperately needed. This was obviously ill-considered as far as delivery, timing, and reception go. I wouldn’t be surprised if AT&T is already finished filming a commercial to exploit this situation.

    • $15454173

      At this point I will gladly chip in to help pay for the AT&T commercial :)

    • Hurlamania

      they should have done it one discount at a time quietly over time, I don’t know how they didn’t see this backlash, but I’m sure they will they will monitor it’s effects closely. They may lose some customers but may still come out ahead with the extra revenue from people that stay and pay more. I would love to know the projected amount they will gain per month by eliminating those discounts.

      • Exactly! This was a terrible business decision, underestimating the blowback. The same ends could’ve been accomplished in a handful of other ways that would’ve left more customers just not caring. One of the bigger head-scratchers for me is why Legere even bothered to justify it with some pseudo-rationale, taking aim at the other carriers.

        If he would’ve just come out and said, “I’m sorry. I hate to do this, but we have spectrum auctions coming up and need the revenue so that we can expand our network, another customer pain point. We still believe we have the best plans in spite of this loss, but more important, believe you’ll be happy with the network upgrades, made possible by your contributions via this change,” I would’ve been a little more understanding. I probably would still be annoyed, but not feeling wronged.

        • thepanttherlady

          While I understand the reasoning behind them doing this I, like you and many others, don’t understand the method. Why not announce that customer’s have to prove their eligibility to continue receiving their discount? If they don’t comply within a set period of time (30 days?) then it will automatically be removed. I’m confident there are many, many people receiving one that are no longer eligible.

          If at that point they truly wanted/needed to get rid of discounts they could have included a 90-180 day window letting the remaining customer know their discount would no longer be eligible or would be changing as of X date.

          To me that would have been a more transparent way of handling this.

        • I agree with that as well. I’m convinced there are at least several legit alternatives, like yours, that were far better than this, creating much less blowback.

          Another poor decision, in my opinion, is keeping government and military discounts in tact while trumpeting fairness (within which, I am sure, there are a lot receiving discounts who are no longer eligible as well). Having that contrast apparent is just going to make people feel like they’re not being treated equally. The problem, though, is that whenever you extend courtesies to the service industries, like the military, you’re just asking for a cascade of fallacious appeals to emotion when you revoke it (i.e. “You don’t like the troops!!!”), and at this point in time after all of this fallout, that’s an attack that’s wholly unneeded even though it’s ungrounded.

        • thepanttherlady

          I’d personally make everyone re-certify their eligibility, military or not. Of course, I’d give military personnel more time to do so for obvious reasons.

          Sadly; however, the ones that make the loudest noise (in the scenario you outline) are the ones that are most likely no longer eligible. SMH

        • Guest

          Unless of course you were planning on selling your company in tthe next six to nine months and all your customers with 400-700 phone payments owed couldn’t cancel for a while. Get a very quick increase in MRC to help the books before you sell. If your plan is to sell you don’t look at long term impacts on business decisions. Just what increases your value the most TODAY.

        • thepanttherlady

          Good point, thank you.

  • $15454173

    Wouldn’t this be the perfect time for AT&T to make an offer to gain or regain customers who owe money on JUMP phones and are upset over losing corporate discounts?

    Another thing, did anyone else wonder why Tmobile wasn’t billing our accounts right away for the phones on zero down JUMP? My account took two months to get billed.

    • Third_Eye

      I agree with the ATT section. They can easily play havoc and poach TMo disgruntled users. Am afraid I will see a reverse migration very much.

      Keep in mind ATT and Verizon have entrenched themselves into the corporate arena perfectly this way, steering the employees into getting home plans from them. Even Sprint plays its cards really well.

      With respect to the application of discount, when I tried with ATT, there was a screw-up and it took 2 months for that to reflect in my account. So the first 2 billing cycles I paid sans the discount.

      With T-Mo, even though it was qualified with a “Up to 2 billing cycles”, the Corporate Discount was activated within 20 days. I remember very well because a TMo Corporate CS Rep called me and explained why I would receive multiple bills in that month. My family plan was 90$ (1000 min + No text + 2GB/200MB data for 2 lines)

      20 days at the full plan price – 90$ * 20/31
      11 days at the discounted rate (90-9)*11/31

      So their system can only do that as 2 unique bills. They could have very much waited for the first billing cycle to end before they applied the discount, but instead chose to give me the benefit mid-way. The above was in Mar-Apr 2012 and I was needless to say extremely satisfied with their customer support at that time.

      For people telling that this is misused and all blah!blah!. T-Mo asks for the Employee ID and verifies your standing at the company before giving the discount. The validation process occurs offline.

      In the opposite corner is ATT where all you need is a valid email address from the company domain. first.last@xyzcorp.com and it will authorize the discount to be applied to your account. They do play shenanigans as to applying only to the Primary line of your account and not the whole account and so on. But to apply it is the easiest as you can avail that feature even if you are a non-employee as long as you use a valid company address.

      • Unless I’m misunderstanding the “it’s misused” crowd that you had in mind (and if so, I apologize), I think they’re concerned about people still receiving discounts that are technically no longer eligible. I know in my 7 years of having the discount, I was never asked to reverify it and, presumably, could’ve retained it even if I was no longer affiliated with the institution that allowed me to get it. Was there a system in place to deter this? If not, they should’ve considered fixing that first, purging the unqualified discounts, and then considered their next step. I know a couple of people who lost discounts with Verizon because they were asked to reverify.

        • DaveTexan

          I suspect what happened was this:
          T-Mobile was slashing the monthly rates for high usage users with the trade off of no more subsidized phones. (actually for low usage users the un-carrier plans are actually more expensive, I was paying $50 a month WITH free phone upgrades.) The plan was to make money out of phone and accessory sales and other services instead. However, likely many people chose to buy from other sources (for example, Google and other retailers) due to T-Mobile’s high phone prices. Did you look at T-Mobile’s financial reports in 2013? They had massive losses in Q2-Q4 2013 after uncarrier started. No company can keep losing money like this…especially a publicly traded one.

        • And with auctions around the corner, they need money. I definitely think what you said is part of it. In fact, after you mentioned the need to sell accessories (among other items), I recalled getting a reward card to go towards the purchase of accessories when my discount was pulled. Good catch.

        • Third_Eye

          Neither did ATT. I had the 22% employee discount from 2008-2012 and would have continued to have it had I not changed to TMo in March 2012 eventhough, I left my previous place of employment since beginning 2010.

          What Legere is giving is excuses. They can easily (re)verify. Once every 3 yrs is fine. But they are not saying that.

          Verizon has enough hubris/chutzpah from the start. Among all the cellphone providers I have used, Verizon is the only one that could have a no-dead zone even in elevators. It has a very good name in the corporate world. If TMo is thinking of being a stick a** like VZN then Good luck!

    • Nurdface Gamerhandz

      The official explanation is that the first bill isnt a normal billing cycle so EIP doesnt apply, and your first payment (for your first normal bill cycle) is your down payment, even if its zero

      • $15454173

        Thanks :)

  • mahermusic

    Just got off the phone with advantage rewards. Looks like my entire family is safe with the 15% discount. We’ve got 4 lines, and she verified the discount would travel over to the 5th if we ever enabled it!!!

    • MaxPowers .

      Better double check with an upper level rep. I also was erroneously told I would keep my discount. Turns out they were wrong. I walked away today.

      • mahermusic

        We still have our discount…9 months later. I wonder why yours didn’t stick as well?

  • Cameron C

    After being with tmobile for more then 8 years this has pushed me to leave. I will now access my employer discount with Verizon to pay they same as I will pay with tmobile after losing my corporate discount! Smart move tmobile you just lost 6 customers and I can assure you I will convince others to leave as well.

    • Phil

      Keep in mind though that Verizon doesn’t have unlimited data, if that matters to you. I’m still going to check out pricing and compare though.

    • Eric Doeding

      Verizon will only discount your data portion costs. Not the whole plan. Be careful.

    • Cameron C

      To be honest the only thing that kept me at tmobile was my 30% discount. The LTE coverage is horrible where I live and I have been thinking it would be smart to switch. The cost isn’t the concern, tmobile just finally took away the only thing keeping me from going. Even if I do pay more at Verizon it will be worth it to have far superior coverage.

  • Phillip

    THIS ARTICLE IS BS CALL TMOBILE TALK TO SAVES/LOYALTY MANY MANY MANY MCSA DISCOUNTS ARE NOT IMPACTED NOT JUST GOVERNMENT I HAVE BEEN PROMISED BY 3 DIFFERENT REPS IN 3 DIFFERENT DEPARTS SAVES/CARE/CHAT THAT MY DISCOUNT IS GOING NOWHERE GET IT STRAIGHT FROM TMO CALL THEM BEFORE REACTING TO THIS POORLY RESEARCH ARTICLE

    • MaxPowers .

      Problem is, it really is going away. I was also guaranteed by customer service that my discount wasn’t going away. They didn’t seem to even know T-Mobile had made this announcement, so I got on the forums. Both a T-Force rep and a Tier 2 rep confirmed it’s going away. With matters this important, I always go above Tier 1 support to make sure I get the right info.

    • Bulletproof2006

      I agree with Max Powers, a customer service rep confirmed I am losing my discount.

  • DavidFR

    These are so much bigger changes, what would be the effect of this move ??

  • John Smith

    Like others have stated, if you are in the military, or federal/state/local government (like a public school teacher, for example), you will still receive your 15% discount.

    • NOT HAPPY

      I HAVE THE GOVERNMENT DISCOUNT. WAS APPROVED FOR MANY YEARS. NOW THEY SENT POST CARD TO HAVE THE GOVERNMENT DISCOUNT APPROVED AGAIN. PROVED THIS WHEN I SIGNED UP SEVERAL YEARS AGO. I FAXED THEM & EMAILED THEM PROOF, BUT THEY SAY THEY NEVER RECEIVED IT. I HAVE CONFORMATION THAT THEY RECEIVED. IT & FAX CONFIRMATION PAGE AFTER SENDING IT. THEY EVEN SENT EMAIL TO ME STATING IT WAS FIXED. WHO WAS RECEIVING MY PERSONAL INFORMATION THEN?? I HAVE TO CALL EVERY MONTH FOR THEM TO PUT IT BACK ON BILL. I HAVE BEEN DOING THIS FOR 5 MONTHS NOW, BUT EVERY BILL THEY REMOVE THE DISCOUNT & I HAVE TO FIGHT IT!!!. TIRED OF THIS CRAP. CALLED CORPORATE OFFICE & THEY SAID IT WOULD BE FIXED FOR GOOD, BUT RECENT BILLING DOESNT HAVE THE DISCOUNT EITHER. CALLED THEM & THEY CANNOT FIX IT. ALSO WAS NOT HAPPY TALKING TO FOREINERS WHO CAN’T SPEAK ENGLISH EITHER. THIS IS BULL ****.

  • ric1980
  • JDB

    Well looks like my corporate discount is gone, where do I go to see if the school system my wife works for gets a discount? I called a T-Mobile store and they said they didn’t know.

  • Reed Dier

    On one hand, I understand that the cost of modernizing an ancient GPRS network must be staggering. But it is also a cost that has been deferred for 5+ years. This network equipment is ancient.

    However, business 101 should also tell you that it is 4-6 times cheaper to keep existing customers than it is to try and gain new ones. By shedding corporate discounts, you alienate your customers that have stuck with you through thin times and made it possible to make it thus far. The people who you should be offering loyalty rewards to are the people who are getting the shaft. $25 in return for a ~$600 EIP is a farce, and in no way at all is it a comparable deal to ~$10-20 off a month. Assuming 4 lines, an $18/month discount amounts to $432 over 24 months, the same period of an EIP payment (which happens to be the same length of a tradition 2-year service agreement). Now (4x$25 discount cards) $100 ≠ $432. I tried some math tricks, and no matter what I do, $100 is still 4 TIMES LESS.

    Legere in his blog talks about transparency being the motivator for this change, so I will help make his transparency a little more transparent: T-Mobile’s margins have come to slim, and they need to trim the fat. They ended 2013 $20M in the red. So guess where they are going to try to make that up: loyal customer’s pockets. It’s one thing to say hey we need everyone to pitch in a little more to make our network even better, but its one thing to beat around the bush and screw the loyal base.

    All he is doing is subsidizing his network upgrades with customer’s checkbooks, so that the people who have endured T-Mobile’s slow and patchy network can make it better for the people who just signed up and will end up defaulting on their EIP.

    Losing ~$100-150/month accounts over a ~$10-15/month discount is going to be disastrous on the bottom line. If they want to audit discounts, go right ahead. But this is just pulling the pin out of the grenade super-glued to your hand.

    • thepanttherlady

      Hi donnybee, I’m not sure the reasoning behind posting under multiple names but it is rather unnecessary. Thank you.

      • John Bones

        Even if he is posting under different names who cares??

        This is just a thread

      • donnybee

        What?

  • thepanttherlady

    Why are you posting under different names?

    Reed Dier = Justin Merithew

  • thepanttherlady

    And another? Andrew Shannon = Justin Merithew = Reed Dier

  • JDB

    This is a
    horrible business decision. It seems
    T-Mobile has spent the past year trying to attain customers from other carriers
    with their promise to pay off cancellation fees and an expansion of their LTE
    network. While the expansion of the LTE
    network did benefit both existing and newly acquired customers, I feel like I
    have been overlooked in this entire process as an existing customer (loyal for
    the past 6 years). As a loyal customer
    who has always paid their bill on time, who lost the right for a subsidized
    phone, (I bought two 32 GB Nexus 5’s straight from Google), you’re telling me
    that you are going to take away my corporate discount? This could be terrible for T-Mobile and if I
    was an Executive at AT&T I would be working around the clock with a program
    to take all of T-Mobile’s disgruntled customers. If my wife’s school system doesn’t have a
    discount I am personally ready to leave for AT&T now. Keep my Nexus 5’s, get two Galaxy S5’s for $400,
    sell them for $1,200 on eBay, and pocket $800.
    I know I have a pretty nice corporate discount though AT&T which
    will bring my bill down to what it was with T-Mobile, I will lose unlimited
    data but that isn’t as big of a deal to me since I am on Wi-Fi at home 95% of
    the time anyway. The “new customers”
    they acquired may be cancelled out by the “existing ones” they are losing. To make matters worse this could cause HUGE
    losses on financed phones. Lots of
    people (who are ignorant I may add) do not care about their credit. They will just jump ship and leave behind a
    $600 EIP balance. Granted T-Mobile will
    make sure the ESN/IMEI gets blacklisted but phones with bad IMEI’s still sell
    for 50-75% of retail value on eBay. Some
    customers who just financed a phone will have no issues leaving, selling the
    phone for a couple hundred bucks and sticking T-Mobile with the losses.

    • c

      you can keep state discount if she works for a school based on this article

  • Never thought I would say this but I’m about to pull the trigger on signing up for Aio’s “Pro Plan” at $55 a month (incl. taxes) and 5GB of LTE data. The loss ofa discount program will add another $20 to my bill per month and not worth it for me. Maybe others will be OK with this change but I’m not and really disappointed.

    • longtimeCustomer

      I am in total agreement. I will not stay with what is happening after 12 years. I talked to T-Force and all they do is repeat the plans. I will probably go to Straight Talk.

      • Is Straight Talk better than Aio? Also I see MetroPCS (Tmobile) is 60 dollars for “unlimited” and you could BYOF.

        • Longtimecustomer

          I really don’t which is better but I would like to.

        • Boludo

          From the research I’ve done and if it’s important to you AIO has good customer service. And since it’s on AT&T your coverage is better.

          Now since you’ve been with T-Mobile now you should know if coverage matters to you, if it’s not all that important, then go to MetroPCS. All I’ve heard about straight talk is how crappy their customer service can be.

        • Timbo1

          only bad thing about AIO is you wont get full speed LTE from AT&T, they slow you down a bit. I believe the max is somewhere around 5Mb/s I could be wrong on that figure though.

        • TWK

          Aio is capped at 8mbps on LTE and 4mbps on HSPA+. They and Straight Talk have higher latency (pings). I use Aio and I don’t notice a difference, except I never have lost a LTE signal. Cool thing about Aio is on the $50 and $60 plan, the throttle after you hit high speed max data is 256kbps. Still enough to do most anything you need, including Netflix. There is a $10 fee for SIM and $5 per month discount if you autopay. You can also get a $25 referral bonus, if you get someone (like me) to send you a referral email before you order anything. Send me an email with your 1st and last name and email address and I will send you a referral. I only have a few left for this year (you only get 10) so act fast if you want one, but don’t ask for one if you won’t use it. My email is twkirtley@gmail.com.

  • Tyler Kirchman

    The Global Network should be optional and they should give us extra data to compensate for the lack of need.

  • J05H

    So from what I read and was told by my manager (I work for T-Mobile) employee/employer discounts are NOT going away. What is going away is if you are receiving an association discount. An association discount is if your a member of an organization or any other type of discount given and you’re not employed by that organization. And that’s the facts.

    • DaveTexan

      That’s interesting because on my company’s TMO Advantage web site, the discount is no longer showing up instead there is now a $25 reward card offer for buying new phones. I would not do anything until I see my May 2014 bill. Maybe TMO would change its mind and at least grandfather existing customers.

      • hack400

        My TMO Advantage site was showing that yesterday, with no discounts. Today I looked and the $25 reward has gone, and the discounts are back. Gets stranger as it proceeds…

    • vacuumation

      Yep, exactly. I just got a postcard saying AAA membership no longer grants me the Corporate Discount.

  • shack180

    My wife a I will probably be leaving T-Mobile she has been with mary kay for years and getting a discount on our bill . For the past 2 yrs T-Mobile have been trying to get us to leave our
    Myfaves plan and we delcine everytime because with the discount we get None of the plans they have are better we pay $147 for unlimited text 700 shared minutes, myfaves and 5gb each along with tethering . Now we can’t get discount on phones $199 new 2yr contract deal is gone. And now this smh also we are out of contract from our Gs3’s if we want a phone with the payment method they are doing which is crap we have to get Rid of our grandfather plan. Ridiculous

  • j

    john legere saw the backlash and is apparently allowing grandfathering of corp discounts https://twitter.com/JohnLegere/status/451225928606023682

    • MaxPowers .

      Too late for me. I switched back to Verizon on the 31st of March since that was when my 30 days was up. Honestly, even if he had made this announcement in time I would have left anyway. For the same price I’d rather be in Verizon’s network.

  • Joeapple

    John just twittered we get to keep our discounts

  • Cruz =)

    Poor, Cam Bunton. He couldn’t report that Legere tweeted that current customers on corp discounts are staying. Cam fell asleep while writing about iPhone 6 display rumors on Today’s iPhone site. The time zone must be rough on little guy. But he should be alright about now since it’s around 9am for him. We do appreciate your hard work, Cam. =)

  • Dave Tran

    I just called and talked with tow different T-Mobile customer representatiive and they’re both confirmed that they are not of aware of there are any changes (discontinue)

    to the employee discount. If there were they would be the first to know, since they’re are interact directly with customers daily.

    So I guess the information is floating on the web is probably just the rumor or propaganda or marketing strategy from other competitors try to trash talk and sabotage T-Mobile reputation.

    The T-Mobile customer reps. Advised that, if you don’t receive the information from T-Mobile directly, then just ignore and go sleep well at night.

    • sonicmoon

      no.. it’s true. I just received the postcard in the mail requiring the verification process online and notifying of the possible removal of the discount. My discount was through AAA membership, which has been discontinued.

    • JC

      It’s partially true. The timeline in the article is not correct, nor is it correct to say all discounts have been discontinued except government and military. But some discounts have been discontinued, yes.

  • Jason

    We were so close to a 1000 posts….sniffle sniffle….LOL

  • Marisol Fernandez

    Hi everyone, I recently got hired by UCLA where can I apply for the discount?

    • Jason

      I’m not sure if your still eligible but google “ucla tmobile” and it should be the first result :)
      My phones not letting me copy and paste the link….

      • thepanttherlady

        If you’re using Chrome I have found the only time I can get it to work properly is if I paste the link before I type anything. I then go back and add my comment to show before the link. :/

        • Jason

          Thanks Panttherlady! I have Chrome installed but I use the old Aosp browser but maybe it’ll work the same :)
          Everytime I have tried posting links I had already typed….
          A couple times it would just cutoff the link halfway so it would be broken….
          I thought maybe links weren’t permitted but I have seen some posted…LOL

  • ML1

    Here is one for you. I have been with T-Mobile for 12 years receiving a discount because of my military service. Although this is a discount T-Mobile is still honoring, they will not continue giving it to me unless they see proof of my DD214 (discharge papers). I have in front of me my DD214, but T-Mobile will not allow me to fax it or mail it to them. It must be sent via e-mail but I have no way of doing that because I do not have a scanner. They will not make any other arrangements. I bet they don’t give government employees that hard of a time.

    • JC

      Shoot the document with a digital camera with good (bright, indirect) lighting, and email it to them in JPG format.

    • hunger4justice

      Can you PLEASE post that email here..PLEASE…I cannot get anyone from the organization that can give a clear answer about a veterans discount

    • Brendon Foley

      Did you ever stop and think….real hard…that you’re holding the answer to your damn scanner issue right in the palm of your hand??? No offense, but you’re missing the obvious & fussing over NOTHING my fellow Veteran. Use your SMARTPHONE’S CAMERA… TAKE A GOOD CLEAR PHOTOGRAPH USING ONE OF THE SUPER SIMPLE 100%FREE CAMERA/SCANNER APPS IN GOOGLE PLAYSTORE. I highly recommend MS Office Lens, Genius Scan or Scanbot to make this so quick & painless…it’s stupid easy. (HECK G-DOCS EVEN SUFFICES)

      Once your photo is snapped, the application gives you output options like creating a .PDF, .PNG, .DOCX, etc. Do not get hung up on what the final file format is….. I suggest .PNG simply because they are not a vector for malware, thus unlikely to be filtered by corporate firewall or A/V scanning engines, also they are small, don’t require zipping or compression, and they attach BEAUTIFULLY into any outgoing email composed via gmail. ;-). If you’re a Windows phone OR iPhone user….the same basic rules apply. Snap clear photo of DD214, attach to new outgoing email addressed to:
      mcsamigrations@t-mobilesupport.com

      Place the words MILITARY / VETERAN DISCOUNT DOCUMENTATION ATTACHED

      PROVIDE:
      T-MOBILE CELL# (PRIMARY #ON ACCT)
      T-MOBILE ACCT # IS RECOMMENDED
      BEST CONTACT EMAIL FOR YOU (provided gmail addy you’re using is NOT preferred for correspondence)

      Wait 1-10 business days, MCSA TEAM WILL EMAIL YOU TO ADVISE YOU’VE BEEN ACCEPTED AND THE EFFECTIVE DATE OF YOUR 15% DISCOUNT

      I sent my DD214 this exact way at approx 1600hrs on Oct15, my acceptance response from MCSA was in my email when I awakened the very next morning!!!

      Cheers mate.

  • T

    T-Mobile is an amazing company with people who actually care. Don’t get caught up in all this B.S. and compare apples to apples. T-Mobile still offers far more to the customer than the other carriers.

  • Dani

    Im pissed cause no one mentioned i was receiving this discount when i signed up. I just get a card in the mail saying my bill is going up because I’m losing a discount i never even heard of. I tried to renew but i couldn’t because it associated me with some school i never heard of and asked if i was still working there. WHAt?!

  • johnny smith

    Does T-Mobile offer discounts to employees who work for (in Florida) a hospital network called Broward Health?
    It consists of 4 county run hospitals in the county called Broward.

    • Jimbo Creed

      I’m sure asking strangers in a forum who don’t work for T-mobile is probably your best bet in getting the info.

  • JC

    The “key facts” in this article are wrong. I was notified in mid-August (not March/April) that the discount on my account would be discontinued, effective September. This discount was through a company that provides liability insurance to healthcare providers. However T-mobile still offer discounts for those employed by certain healthcare facilities, and I simply entered employment details and submitted them. I have no connection with government or military.

  • Phil Jack

    I still get my 15% off on my monthly bill. It depends on your company.

    • BB

      What company do you work for?

      • Phil Jack

        Lifespan non-profit agency