Is Your HTC Sensation 4G Suffering Data Connectivity Issues? The Fix Is Easy.

Since the first few Sensation 4G’s were sold from Walmart a few days before June 15th a small number of Sensation 4G owners began to complain about data connectivity issues. Some users find themselves stuck on a 2G network having dropped off from 4G, some are suffering intermittent data issues with data working one minute and cut out the next. As it turns out there is a legitimate reason these phones have done this and the fixes are actually quite easy. T-Mobile’s own forums saw the issue start sometime around June 10th and thankfully in no time at all they’ve been able to pinpoint the problem.

So what are the fixes to those of you who might be suffering from data connectivity issues?

  1. The SIM card: If you are using a 2G SIM, perhaps the one you had before you purchased your Sensation 4G then this is a likely culprit and should be swapped out at your local T-Mobile store for a 3G/4G SIM. Your best best is just replace it with the SIM that came in the box.
  2. Ensuring that your data plan is properly provisioned with a 4G data plan. Customers who are on grandfathered plans, blackberry plans etc should make sure your Data SOC is on a 4G plan.
  3. If the above problems don’t work (and they should) the last resort is to do a little tinkering around by dialing: *#*#4636#*#* and then press “Phone Information” > Toggle Ciphering to OFF > Turn off Radio > Turn on Radio > Toggle Ciphoring to ON.

That’s it, the fixes are that simple and as you can see this problem isn’t really a phone problem at all. The Sensation 4G doesn’t appear to be suffering any sort of a horrendous software issue and the phone can be fixed within a matter of moments. Hope these fixes help you!

T-Mobile

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  • what if it’s just because you’re on t-mobile and you lose signal everywhere you go?

    sigh…

    • Anonymous

      Switch providers. Not being a jerk, just being honest.

      • yea i’m waiting for the galaxy s2 on verizon, if it supports lte i’ll probably switch. i’m so sick of it. i’ll sit in one place and watch the signal jump from H to E to G. and without fail, no matter where i am, anyone around me with an at&t iphone or a verizon droid x or something, has better signal than me. or i just don’t have signal at all.

        • Anonymous

          haha good luck with verizon, new data plans announced today a lot of people are going to jump ship to T-Mobile

        • David Rosen

          that does suck, but i’ll take data limits over just no data usage at all because i have zero signal, any day.i don’t think i ever make it over 5gb a month so i’ll just go with that one.

        • David Rosen

          that does suck, but i’ll take data limits over just no data usage at all because i have zero signal, any day.i don’t think i ever make it over 5gb a month so i’ll just go with that one.

        • David Rosen

          that does suck, but i’ll take data limits over just no data usage at all because i have zero signal, any day.i don’t think i ever make it over 5gb a month so i’ll just go with that one.

        • jbrandonf

          What phone do you have? Surely you don’t have the Sensation as it doesn’t display ‘H’ but instead 4G.

        • jbrandonf

          What phone do you have? Surely you don’t have the Sensation as it doesn’t display ‘H’ but instead 4G.

    • Anonymous

      Switch providers. Not being a jerk, just being honest.

    • Bxcutie4life2001

      why do all of these t-mobile haters always come on this site to talk s**t, I would never go on a verizon, sprint, or at&t blog i don’t even know the name of any. get a life jeez

      • renter

        Because TBlow BLOWS?
        Don’t be jealous of the better networks.
        I don’t see the other networks not giving a crap and bailing out like TBlow

        • Anonymous

          someone had a bad experience, ive had all 4 carriers in the last 4 years, Tmobile wins hands down in call reliability and data speeds, now data reliability sucks many places while indoor but still detroyed verizon speeds

      • Ash

        Seems those folks have too much time on their hands.

      • Ash

        Seems those folks have too much time on their hands.

      • Ash

        Seems those folks have too much time on their hands.

      • Ash

        Seems those folks have too much time on their hands.

      • Ash

        Seems those folks have too much time on their hands.

      • i love t-mobile! if it was up to me i would get the g3, g4, g5 and on and on forever, but las vegas and the surrounding areas has absolutely terrible t-mobile service. i went to the grand canyon a few weeks ago and i had edge the ENTIRE DRIVE and the ENTIRE TIME at the grand canyon i had zero signal whatsoever haha. i saw a sign for one of those phone numbers you can call to get like a guided tour on your phone. i was like oh yea sure, maybe if i had a signal to dial out with. and while i’m in town (which i understand the grand canyon is kinda out there, but in town there should be no excuse), i’m constantly jumping between edge and H+ and just G and nothing, sometimes all while standing in the same spot. please upgrade your towers t-mobile and i will stay for life! haha

        • Anonymous

          If you are constantly switching from G to E to H, go to Settings>Wireless & Networks>Mobile Networks>Network Mode and select WCDMA Only (for HTC. You may have to adjust for other manufacturer). This will force it to get 3G/4G. You will notice H in more places than before. The only problem is that if you are somewhere where there is truly no 3G/4G signal, then you will have to switch back to Auto or GSM Only.

        • Anonymous

           does this setting work for the T mobile Sensation, because its a GSM network

        • Anonymous

          Yes. Those are the settings I use on my mytouch 4g, same network, same
          manufacture.

        • Anonymous

          If you are constantly switching from G to E to H, go to Settings>Wireless & Networks>Mobile Networks>Network Mode and select WCDMA Only (for HTC. You may have to adjust for other manufacturer). This will force it to get 3G/4G. You will notice H in more places than before. The only problem is that if you are somewhere where there is truly no 3G/4G signal, then you will have to switch back to Auto or GSM Only.

        • Anonymous

          If you are constantly switching from G to E to H, go to Settings>Wireless & Networks>Mobile Networks>Network Mode and select WCDMA Only (for HTC. You may have to adjust for other manufacturer). This will force it to get 3G/4G. You will notice H in more places than before. The only problem is that if you are somewhere where there is truly no 3G/4G signal, then you will have to switch back to Auto or GSM Only.

    • Terence Gentry

      Please. Realize that different carriers perform to various degrees depending on the market. I’m in Indianapolis and the only strong and reliable major carriers here are Verizon and Tmobile. Sprint is slow and inconsistent and AT&T might as well be called DropT&T. Idiot.

  • I switched my Sim and made sure my IMEI was up to date and im good now

  • I switched my Sim and made sure my IMEI was up to date and im good now

  • I love my Sensation 4G the only issue I have with it is that my Power button is a bit crooked and only the left side of it sticks up, right side is flush with the device.  It functions just fine just a little hard to push and a bit annoying.  Debating whether its worth exchanging for that but I really think its due to the construction more than anything and not really a flaw even tho some models are more extreme.  The power button after all is part of the shell that wraps around it so the button underneath is fine.

    • Just got back from Exchanging my Sensation and the Power button on this one is PERFECT!!  so much easier to push now, I’m very happy.  : )

  • I love my Sensation 4G the only issue I have with it is that my Power button is a bit crooked and only the left side of it sticks up, right side is flush with the device.  It functions just fine just a little hard to push and a bit annoying.  Debating whether its worth exchanging for that but I really think its due to the construction more than anything and not really a flaw even tho some models are more extreme.  The power button after all is part of the shell that wraps around it so the button underneath is fine.

  • This is good to know for a future purchase as well.  I am still using the SIM card I received in 2004 when I joined T-Mobile.  Needless to say, I am still on a 2G phone…for now.

  • This is good info to keep in mind. My HTC Sensation is on BROWN and out for delivery ;) 

  • This is good info to keep in mind. My HTC Sensation is on BROWN and out for delivery ;) 

  • Mike

    Got my sensation, and was able to get the $10 off my data plan Saturday evening.  Huge improvement over my TouchPro 2.  Absolutely love the phone!

  • Mike

    Got my sensation, and was able to get the $10 off my data plan Saturday evening.  Huge improvement over my TouchPro 2.  Absolutely love the phone!

  • Mike

    Got my sensation, and was able to get the $10 off my data plan Saturday evening.  Huge improvement over my TouchPro 2.  Absolutely love the phone!

  • Benjaminlewis3

    made the switch from Verizon to T-Mobile and got the Sensation….couldn’t be happier.  Signal strength is actually better with T-Mobile!

    • TMOTECH

      That is the most awesome thing I have ever read on this site. :-)

    • TMOTECH

      That is the most awesome thing I have ever read on this site. :-)

    • smacsteve

      Wait until you go on a road trip. You wont be loving it as much,

      • I drove from Florida up to NY and the ONLY place I lost signal was in the hole of the USA, West Virginia. But I was eventually able to roam on AT&T for a bit.  AND, my Galaxy Tab had actually cached the route so I never got lost.  So take THAT.

  • Eric

    I always have data connection issues with my Nexus One here in Houston. I just thought it was a T-mobile thing

    • TMOTECH

      If you are in Houston and having data connection problems then you need to talk to someone. Houston is one of our strongest markets…Or at least that is what I am told..

  • eYe

    I’m a lot more worried about sense being such a resource hog. Also, we are now finding out that HTC again used 2 different manufacturers for screens so this may turn into another drama. A lot of phones have WiFi issues and some are overheating. We are also getting mixed reports on battery life, some screens loose their touch sensitivity. I feel like HTC is getting too comfortable in the position of one of the biggest names in the Android game and they are cutting corners in their r&d dept.
    All in all, I like my S4G. Just wish it had less quirks. Can’t wait for HTC to unlock that bootloader so I can get rid of some bloatware. That’s the only thing bothering me with the phone.

  • eYe

    I’m a lot more worried about sense being such a resource hog. Also, we are now finding out that HTC again used 2 different manufacturers for screens so this may turn into another drama. A lot of phones have WiFi issues and some are overheating. We are also getting mixed reports on battery life, some screens loose their touch sensitivity. I feel like HTC is getting too comfortable in the position of one of the biggest names in the Android game and they are cutting corners in their r&d dept.
    All in all, I like my S4G. Just wish it had less quirks. Can’t wait for HTC to unlock that bootloader so I can get rid of some bloatware. That’s the only thing bothering me with the phone.

    • Anonymous

      You should be able to root and freeze bloatware even with a locked bootloader. You just can’t flash ROMs and kernels.

    • Anonymous

      You should be able to root and freeze bloatware even with a locked bootloader. You just can’t flash ROMs and kernels.

    • Anonymous

      You should be able to root and freeze bloatware even with a locked bootloader. You just can’t flash ROMs and kernels.

  • eYe

    I’m a lot more worried about sense being such a resource hog. Also, we are now finding out that HTC again used 2 different manufacturers for screens so this may turn into another drama. A lot of phones have WiFi issues and some are overheating. We are also getting mixed reports on battery life, some screens loose their touch sensitivity. I feel like HTC is getting too comfortable in the position of one of the biggest names in the Android game and they are cutting corners in their r&d dept.
    All in all, I like my S4G. Just wish it had less quirks. Can’t wait for HTC to unlock that bootloader so I can get rid of some bloatware. That’s the only thing bothering me with the phone.

  • While the number is small what I have noticed with people in store is that they take the cheapest data plan they can get, $10 for 200MB, start off running with downloads, netflix streaming, ect and then get pissed when they get throttled back. Like I said Ive only seen it with a handful of customers so far, but still monitor your data usage and get the right plan that works for you. Also I’m sure we are all smarter than this but the SIM card in the box will NOT work unless you have it attached to your number either instore or through customer care. 

  • TMoFanatic

    Thanks for the info! I got a new SIM card with it at Wal*Mart, but I had to call Customer Care when my data stopped working. I guess I did #2.

  • Has there been any word about the WiFi dropping out? I sometimes have a full wifi signal (about 10 feet from my access point) and then I look and it puts me to 4G. After a few seconds it’ll usually connect again just fine, but it’s still kind of frustrating as my data stops while it’s performing the switch. @e06b241b8cee1113a359c0c978bdc58d:disqus I have noticed that the touch sensitivity will drop sometimes. I will go to unlock the phone, and the ring will not drag up properly. Sometimes it will start moving up, then the messaging icon will also start moving up at the same rate and the phone won’t unlock.

    • Lalalala

      Brian this is typically a Wifi Sleep setting on Device which by default is set to 15 min.. To change.. go to Settings >> Wireless & Networks >>Wifi Settings >> Menu >> Advanced >> Wifi Sleep Policy>> change to NEVER. This will Resolve.

      • Thanks a bunch, worked like a charm.

      • eYe

        Thanks for the info but It’s not that. I’ve tinkered with all kinds of WiFi settings both on the phone and on my router and everything is set up correctly. There’s definitely something funky going on with Sensation’s radio as my G2 does not have these problems.

  • Anonymous

    T-Mobile tells me to change my SIM card from 2009, because I get slow data speeds at home comparable to EDGE, even though I am on 3G in NYC.

    But, the funny thing is that once I leave my house, some towers will give me speeds of up to 5Mbps down on my Nexus One. It seems that not all towers in NYC are given the same treatment in terms of support and backhaul.  But I have to quickly counter that non-sense that tech support tells me, about it being my SIM card as the issue, because, I went to a T-Mobile store to change the SIM, and the reps said “we don’t have extra SIM cards”, and when I used the live demo Dell Streak 7, as well as the Samsung Sidekick 4G, the same slow EDGE speeds comes up in the speedtest, even though their live demo “4G” phones shows the “4G” symbol.

    I tell the reps in the store, and on the phone, to explain that. It’s not my phone. Stop quoting me non-sense about my SIM card is not gonna connect to the “4G” towers, unless I have a “4G” SIM card. Give me break.

    The towers are the same for 2G/3G/and 4G.

    • Turdnugget0420

      You haven’t the slightest idea about what you’re talking about. No one ever said the older sim cards don’t work on the faster networks… they are just not fully compatible.

      Before you knock it maybe you should listen to advice, go change your sim card top the new UICC sim and then come on here bitching when it doesn’t work.

    • Turdnugget0420

      You haven’t the slightest idea about what you’re talking about. No one ever said the older sim cards don’t work on the faster networks… they are just not fully compatible.

      Before you knock it maybe you should listen to advice, go change your sim card top the new UICC sim and then come on here bitching when it doesn’t work.

      • Terence Gentry

        Hey, you, Tmobile Tower Technician? If he gets 5Mbps on his Nexus One ANYWHERE on the network, the SIM card isn’t the problem. And considering that he stated his problem was with network speeds and inconsistency and not actually connecting with the towers, I say you should shutup and think further before telling him he has no idea what he’s talking about.

        • Turdnugget0420

          Keyword in my post was compatibility. The sim he has is not fully compatible thus the reasons why he is getting inconsistent and not always reliable service.

          Think what you want though buddy, it’s a free world to do so.

        • iLikeTheSky?

          HMM i like this guys. thoughts.
          He should just try it! very simple.

        • iLikeTheSky?

          HMM i like this guys. thoughts.
          He should just try it! very simple.

      • Anonymous

        No..you don’t have the slightest idea about what you’re talking about. I know from experience. Some reps on the phone don’t have the slightest idea of how things work. They are just quoting me what they support screen says to tell the customers. I know from experience.

        Plus, the engineers that get called out to the site, will say there is an issue, but they are slowing working on it, and that “we are planning to add more cell sites to your area”.

        There are people with SIM cards older than mines, that are getting serious “HSPA+ 21” speeds, just by using their old SIM card.

    • Turtle6988

      I am a tech for T-Mobile. Backhaul is different at all sites. Sites are being updated as fast as the backhaul vendors provide it to the site, plus on top of that we are in the process of updating our equipment to provide faster and more reliable speeds.

    • Turtle6988

      I am a tech for T-Mobile. Backhaul is different at all sites. Sites are being updated as fast as the backhaul vendors provide it to the site, plus on top of that we are in the process of updating our equipment to provide faster and more reliable speeds.

      • Anonymous

        The funny thing is that on the other side of my building, I get speeds of up to 4Mbps down, on the tower serving the left side of my building. Since I am on the back of my building,  I get served by a slow old tower. The same tower that was dropping my calls.

      • Anonymous

        The funny thing is that on the other side of my building, I get speeds of up to 4Mbps down, on the tower serving the left side of my building. Since I am on the back of my building,  I get served by a slow old tower. The same tower that was dropping my calls.

  • C C

    T-Mobile says it’s a known problem with their network and they are working dilegently to fix it. They were very vague on what the issue is. They said they will call me back tomorrow because they coyld not geiv me an estimate on wen they will fix the problem. They could not say if it was hours, days or weeks.

  • Bxcutie4life2001

    David shut the hell up!!!!!!! ur such a sensation fanatic, it’s starting to make me sick!

    • *shakes fist at you with angry looking face*

    • Might want to remove that giant stick stuck up your ass there buddy… =)

      • rofllllll!!

      • rofllllll!!

      • Bxcutie4life2001

        i don’t have a stick up my ass! i’m always on this site just stating what i see 

    • Might want to remove that giant stick stuck up your ass there buddy… =)

    • Davidbtch

      i agree with this guy is htc b,t,c,h, you suck and you stupid site too!!!!!!

      • renter

        Who hurt you?

        • Seriously, some of you need a hug.  

        • Ali

          Sounds like someone’s parents couldn’t buy him a sensation. Don’t worry when you grow up and get a job it gets easier.

    • Davidbtch

      i agree with this guy is htc b,t,c,h, you suck and you stupid site too!!!!!!

    • Wow what? I’m a Sensation fanatic by posting about a troubleshooting fix? Give me a break. I can understand people lobbying iPhone hate against me, but Sensation “fanatic?” Someone needs a nap.

      •   What david likes iphoney? lo tov !!!
        Just messing with ya dave- this is OT- thanks TMONEWS for fliing at the FCC. you guys are the best.
        Now as for the sensation. wow. I was going to get one. i’m gonna wait until this is fixed.

      • Bxcutie4life2001

        no David i notice how u always bring up and talk about the numerous issues of other better phones (g2x) but u glamorize the sensation who’s specs really aren’t all that great c’mon son!

        • Are you serious? I just pointed out a problem with the Sensation and stated how to fix it? How is that glamorizing the phone? I apologize if you have a complete lack of understanding about what I do but I cater to what the readers want. Right now they want Sensation 4G news, it’s the hottest phone on the market.

          The G2x has serious issues, it’s been pulled off the shelves and T-Mobile is still sticking to their “inventory constraint” story. It’s bs and they know it, I know it and that’s why I talk about it in a negative light.

          Don’t criticize what I do until you can understand what I do.

    • Wow what? I’m a Sensation fanatic by posting about a troubleshooting fix? Give me a break. I can understand people lobbying iPhone hate against me, but Sensation “fanatic?” Someone needs a nap.

  • Josh

    There’s no such thing as a 4G sim, it’s a UICC sim card that was designed with the 3G network in mind but is superior to the older ones.  In addition there’s no difference between the old data plans and the new ones aside from price, and throttling limits where applicable.  Connects to the same network with the same speeds.

    • xnifex

      That’s exactly what it is. My $20 total internet plan worked perfectly for days before they blocked my IMEI.

      • Jet1600

        The $20 Total Internet plan has never worked with T-Mobile branded Android phones going back to the release of the G1

        • xnifex

          It worked for five days with me. Hell it still works when I put my sim in to my hd2 running android. The plan you’re on doesn’t really matter, they all connect to the same damn apn. try to explain to me what could possibly be the difference between them.

        • Jadams

           Same thing happened to me.  5 days later, no internet access.  Called customer care and they said i had to “upgrade” my data plan, which means contract extension.  NOT very ethical, and of course another piss poor job of treating your loyal customers (9+ yrs)..

        • Anonymous

          They shouldn’t be blocking customers that have older $19.99 Total Internet data plans. They shouldn’t be forcing people to upgrade to another rate plan.

        • Anonymous

          They shouldn’t be blocking customers that have older $19.99 Total Internet data plans. They shouldn’t be forcing people to upgrade to another rate plan.

        • Terence Gentry

          Yea they shouldn’t be and it’s sad that they are but hey, other carriers do worse. T-mobile is a business and all businesses exist solely for profit.

        • Anonymous

           but they “should” spend the money to upgrade their network to 4g tho right? Im all for saving money as much as the next guy, but you are just asking for too much man.
          You DON’T want the merger with ATT, and you DON’T want Tmobile to make any money, and you DO want Tmobile to have everything the other networks have… damn you just want EVERYTHING don’t you

        • Anonymous

           but they “should” spend the money to upgrade their network to 4g tho right? Im all for saving money as much as the next guy, but you are just asking for too much man.
          You DON’T want the merger with ATT, and you DON’T want Tmobile to make any money, and you DO want Tmobile to have everything the other networks have… damn you just want EVERYTHING don’t you

        • Anonymous

           but they “should” spend the money to upgrade their network to 4g tho right? Im all for saving money as much as the next guy, but you are just asking for too much man.
          You DON’T want the merger with ATT, and you DON’T want Tmobile to make any money, and you DO want Tmobile to have everything the other networks have… damn you just want EVERYTHING don’t you

  • Josh

    There’s no such thing as a 4G sim, it’s a UICC sim card that was designed with the 3G network in mind but is superior to the older ones.  In addition there’s no difference between the old data plans and the new ones aside from price, and throttling limits where applicable.  Connects to the same network with the same speeds.

  • xnifex

    I think it’s complete BS that tmobile blocked the IMEI of any Sensation using an older data plan just so they can get you to “upgrade” to a more expensive, capped plan. My sensation worked fine for 5 days before they cut it off!

    • tmobilesince2006

      this is exactly what happened to me, but TBH it was unrealistic to expect that we were going to be getting a nice discount for using what is essentially 4g data at legacy 2g data rates.

  • xnifex

    I think it’s complete BS that tmobile blocked the IMEI of any Sensation using an older data plan just so they can get you to “upgrade” to a more expensive, capped plan. My sensation worked fine for 5 days before they cut it off!

  • xnifex

    I think it’s complete BS that tmobile blocked the IMEI of any Sensation using an older data plan just so they can get you to “upgrade” to a more expensive, capped plan. My sensation worked fine for 5 days before they cut it off!

  • Dtsm888

    What’s a better investment or deal: free galaxy S [assuming the rumor for wed, 6/22 promo will take place] or pay $199 for HTC Sense? Newbie to android here and can’t decide which way to go when upgrading my TMO contract?

    • Sensation!.. unless you are scared about the merger killing us off sooner than later, if it does.. then the Galaxy S, it has At&t Bands.

      • Dtsm888

        If ATT takes over, I’d suffer through and then jump to Vz!

    • Chatter

      I am sure you will get comments on specs, HTC vs Samsung, screen displays etc. Listen to all but in the end ask yourself – which phone feels good in your hands? Both are strong phones and ultimately, go with the one that just feels “right”. Also, savings of $200 is not something to look down on! Good luck.

      • Dtsm888

        I like the feel of HTC Sense feel and was going to pull the trigger until I heard about the ‘death grip’ issues, not just network connection but also wifi and bluetooth connections?

        • Anonymous

          Since you admit that you like Sense better then you should just get yourself a Sensation or the upcoming Mytouch Slide 4G but in any case don’t rush into the Galaxy S because it’s free.  

          I have had my full upgrade available for 3 weeks now and I plan on waiting until October to get what i really want.

          As far as the problems people are getting, just wait to buy the phone and see if the issues get fixed.  There’s a lot of G2x owners who wish they had done that.

        • Dtsm888

          Thanks. I’ve been off contract for quite a while and waiting patiently. I’ll visit store and play around some more.

        • Dtsm888

          Thanks. I’ve been off contract for quite a while and waiting patiently. I’ll visit store and play around some more.

        • Randy Reid101

          What is coming out in October?

        • Randy Reid101

          What is coming out in October?

        • Probably a nexus 3 lol

        • None

          I hope!!

    • Anonymous

      Since your a newbie and probably don’t know what makes each phone spectacular, I would say decide from Screen Size and price because they are both really good phones.  Like @d6ceb6e03e9ab496152fc8d589e27d8d:disqus says, pick up the phones and play with them and it should honestly take you no more than 2 minutes to decide what you like better.

    • Anonymous

      Since your a newbie and probably don’t know what makes each phone spectacular, I would say decide from Screen Size and price because they are both really good phones.  Like @d6ceb6e03e9ab496152fc8d589e27d8d:disqus says, pick up the phones and play with them and it should honestly take you no more than 2 minutes to decide what you like better.

      • PimpStrong probably just gave you some of the best advice you can get on which one YOU will like. Everyone has an opinion and will gladly offer it up, but play with them both before you make the call.

  • Kevin Freeze

    David, You mean well I’m sure, but I’ve been thru all your trouble shooting tips to no avail. I don’t believe there is nothing we can do as Sensation owners. Just have to wait for t mobile to fix their network issues and make adjustments to their towers etc accordingly to the the radio inside the Sensation… Waiting game begins….

  • renter

    Long time HTC user but decided against Sensation after all the negative reviews pertaining to too much lag.
    May jump over to the hercules when it arrives.

    • Anonymous

      long time HTC user here too.zero lag here with stock sense and beautiful battery life and don’t judge other peoples review but review it yourself :)

    • Anonymous

      long time HTC user here too.zero lag here with stock sense and beautiful battery life and don’t judge other peoples review but review it yourself :)

    • Anonymous

      long time HTC user here too.zero lag here with stock sense and beautiful battery life and don’t judge other peoples review but review it yourself :)

  • Ash

    Does this mean grandfathered data plans won’t work with 4G?

    • Schippma

      Unless your web plan specifically says 4G Web, then no.

    • xnifex

      It will work but as soon as they see you using a newer phone they’ll flag your IMEI & claim that you’re on an incompatible plan & cut our internet access.

    • xnifex

      It will work but as soon as they see you using a newer phone they’ll flag your IMEI & claim that you’re on an incompatible plan & cut our internet access.

    • Sam Wright

      That’s exactly what happened to me.  They caught the IMEI and then required a compatible Android plan.  I had a Blackberry before.

  • Sam Wright

    I had the exact same connectivity issue.  I bought the Sensation unlocked and simply moved my SIM card from my blackberry (which had an old legacy data plan) to the Sensation.  Things worked great for three days, then I started to get intermittent data issues which seemed to drive the rest of the phone crazy in the form of hangs and battery drain.  I went to the T-Mobile store and they swapped out my SIM and then moved me from the Blackberry data plan to the 4G plan.  After 30 minutes, the phone worked flawlessly.  No issues since the swap outs.  I am sure the issue was the incorrect dataplan being associated with the phone, but swapping out the SIM card could not have hurt either.  Our local store had several replacement cards in stock.

  • P O S

  • Anonymous

    OHhh ok now i know why this thing was as slow as my g1 (internet ), my problem was my sim card thank Tmonews.

  • Tomas Arroyo

    mayb it’s just me but I don’t see a ciphering option, just turn off radio.

  • Tomas Arroyo

    mayb it’s just me but I don’t see a ciphering option, just turn off radio.

  • Schippma

    I just got off the phone with T-Mobile concerning data connectivity issues with older rate plans and features. The rep told me that anyone on a Preferred Smartphone/Blackberry/Android/Phone First Web, Total Internet feature, or T-Zones are being forced to 3G speeds maximum since these plans do not say anything about speed. If you want 4G speeds, you need to upgrade to a 4G web plan. Grandfathered voice plans do not make the difference just the web plan. T-Mobile is upgrading their systems to detect which subscribers are on a 4G plan or older to force customers who want those speeds to upgrade their web plan. Also, there is no Preferred $20 4G Unlimited Web plan for grandfathered voice plans. I hope this helps.

    • I’m not sure how accurate that rep is since I get 4G speeds on my Android T-Mobile Unlimited Loyalty plan.

      • tmobilesince2006

        How long have you had the phone? Give it till about, oh, the one week mark or so, and then they will cut you off.

  • Schippma

    I just got off the phone with T-Mobile concerning data connectivity issues with older rate plans and features. The rep told me that anyone on a Preferred Smartphone/Blackberry/Android/Phone First Web, Total Internet feature, or T-Zones are being forced to 3G speeds maximum since these plans do not say anything about speed. If you want 4G speeds, you need to upgrade to a 4G web plan. Grandfathered voice plans do not make the difference just the web plan. T-Mobile is upgrading their systems to detect which subscribers are on a 4G plan or older to force customers who want those speeds to upgrade their web plan. Also, there is no Preferred $20 4G Unlimited Web plan for grandfathered voice plans. I hope this helps.

  • You also forgot about:*#*#4636#*#* >> Phone Settings >> Set Preferred Network Type >> Wcdma Only. Make sure it says ONLY.this works if you are in an area that is between 2g and 4g. it will force 4g.Worth a try guys!

    • Craibailey

      You are right this works!

    • Craibailey

      You are right this works!

  • 4G_or_not_4G

    Surprised I seem to be the only one with a slightly different problem.  When I am on Wi-Fi the phone disconnects and drops down to 2G.  My wireless network is strong as I have never had this problem before and during the same time that the Sensation is dropping in and out, my computer and my son’s G2X are connected with no problem.  Got a new phone on the way, hopefully this is just a fluke

    • Anonymous

      thats the landscape deathgrip.basically if u hold S4G with both hands in landscape,it’ll start dropping wi-fi bars.

      • Crey23

        This also happens on the G2…..and many other I presume…it has to do with the internal antennas. May be you need a new case ;-)

    • xnifex

      turn off wifi calling & see if that helps

    • xnifex

      turn off wifi calling & see if that helps

    • xnifex

      turn off wifi calling & see if that helps

  • Rover

    One of the tips to fix the problem is to swap the old SIM card with a new one. But wouldn’t that require to get a new phone number? Personally I would like to keep the old one and still be able to use the old SIM cards with my old phone as a backup.

    • Anonymous

       getting a new sim card does not require you to change #s

    • Guest

      You just have to call CS and read them the IMEI # on the new sim card.

    • Tomas Arroyo

      No your # can be carried over to a new sim, I’ve done this a couple times.

    • Tomas Arroyo

      No your # can be carried over to a new sim, I’ve done this a couple times.

    • Tomas Arroyo

      No your # can be carried over to a new sim, I’ve done this a couple times.

    • Tomas Arroyo

      No your # can be carried over to a new sim, I’ve done this a couple times.

  • Mastrorj

    im not on the internet on the phone lately that much but ill switch the sim card out anyway just to be safe but im having an issue with dropped calls any one else – also connecting to my wifi in my home is not great the icon will go away after alittle while and ill look and the wifi is still checked on

    • CradleOfChaos

      Yes!!!! I thought it was just me!!!! My wifi will  do the same thing, and I have one of those strong connection wifi boxes.. My Vibrant had no problem running on wifi, but my Sensation is doing the same thing u just mentioned!!!

    • CradleOfChaos

      Yes!!!! I thought it was just me!!!! My wifi will  do the same thing, and I have one of those strong connection wifi boxes.. My Vibrant had no problem running on wifi, but my Sensation is doing the same thing u just mentioned!!!

  • Garet

    T-mobiles service has been piss poor lately on my Streak 7 and my Sensation also I had problems with my mytouch 4g and my wife has problems on her vibrant daughters think I will take the sensation back great phone but t-mobiles connection problems have been terrible lately calls take 2-3 mins to go threw if they dont just cut out before it rings you call they dont do anything about it.

  • Garet

    T-mobiles service has been piss poor lately on my Streak 7 and my Sensation also I had problems with my mytouch 4g and my wife has problems on her vibrant daughters think I will take the sensation back great phone but t-mobiles connection problems have been terrible lately calls take 2-3 mins to go threw if they dont just cut out before it rings you call they dont do anything about it.

    • Wheelsgodown

      Can I buy some punctuation……

      • my two sense

        hahaha lmao!!!at least there’s a period at the end.

    • Wheelsgodown

      Can I buy some punctuation……

  • Garet

    T-mobiles service has been piss poor lately on my Streak 7 and my Sensation also I had problems with my mytouch 4g and my wife has problems on her vibrant daughters think I will take the sensation back great phone but t-mobiles connection problems have been terrible lately calls take 2-3 mins to go threw if they dont just cut out before it rings you call they dont do anything about it.

  • Garet

    T-mobiles service has been piss poor lately on my Streak 7 and my Sensation also I had problems with my mytouch 4g and my wife has problems on her vibrant daughters think I will take the sensation back great phone but t-mobiles connection problems have been terrible lately calls take 2-3 mins to go threw if they dont just cut out before it rings you call they dont do anything about it.

  • Neverthesheep

    i have been with tmobile for many years and if this rumor (that you have to upgrade to a 30/month data plan) is true than that will be the last straw for me. I am on a preferred 20/month data plan that i am hearing wont work. 30 is what att and verizon are charging. There is no way in !@# i am paying 30 to tmobile to continue to receive edge service……….is if this turn out to be true than it just seems to me that this is an att move and that there will be other changes to come.

  • Neverthesheep

    i have been with tmobile for many years and if this rumor (that you have to upgrade to a 30/month data plan) is true than that will be the last straw for me. I am on a preferred 20/month data plan that i am hearing wont work. 30 is what att and verizon are charging. There is no way in !@# i am paying 30 to tmobile to continue to receive edge service……….is if this turn out to be true than it just seems to me that this is an att move and that there will be other changes to come.

  • Kevinmd84

    my galaxy s 4g also has trouble holding onto a tower. is it better to have it on auto or strictly gsm or wcdma?

    • Tomas Arroyo

      WCDMA only, I tested the settings out and GSM and Unknown always put me on edge.

    • Tomas Arroyo

      WCDMA only, I tested the settings out and GSM and Unknown always put me on edge.

    • Tomas Arroyo

      WCDMA only, I tested the settings out and GSM and Unknown always put me on edge.

    • Tomas Arroyo

      WCDMA only, I tested the settings out and GSM and Unknown always put me on edge.

  • Kevinmd84

    my galaxy s 4g also has trouble holding onto a tower. is it better to have it on auto or strictly gsm or wcdma?

  • Kevinmd84

    my galaxy s 4g also has trouble holding onto a tower. is it better to have it on auto or strictly gsm or wcdma?

  • a stupid fix is a stupid fix.

  • xnifex

    Finally caved after 4 days & called. Lady didn’t even wait for me to say ok, was
    discussing the issue & automatically got a text saying my plan was
    changed.

    RIP $20 Total Internet plan. You’ve served me well since the original MDA. :-(

  • xnifex

    Finally caved after 4 days & called. Lady didn’t even wait for me to say ok, was
    discussing the issue & automatically got a text saying my plan was
    changed.

    RIP $20 Total Internet plan. You’ve served me well since the original MDA. :-(

  • Xrayspex

    I dial *#*#4636#*#* but cannot find “Phone information”.  Any suggestions?

    • Tomas Arroyo

      Then you didn’t dial it right, phone information is at the top of the list.

    • Tomas Arroyo

      Then you didn’t dial it right, phone information is at the top of the list.

    • Tomas Arroyo

      Then you didn’t dial it right, phone information is at the top of the list.

    • Tomas Arroyo

      Then you didn’t dial it right, phone information is at the top of the list.

  • Xrayspex

    I dial *#*#4636#*#* but cannot find “Phone information”.  Any suggestions?

  • jay_max

    My phone (a MyTouch 4G) is having the same issue.  Started about a month ago…

  • shtotty

    Mine is overheating

  • shtotty

    Mine is overheating

  • shtotty

    Mine is overheating

  • shtotty

    Mine is overheating

  • Mattmjb0188

    I have the $20 Preferred and got 5mb down today with the Sensation.  As long as you have an Android plan you’re still gonna be able to take advantage of the 4G speeds.

  • Mattmjb0188

    I have the $20 Preferred and got 5mb down today with the Sensation.  As long as you have an Android plan you’re still gonna be able to take advantage of the 4G speeds.

  • CharlieSheen

    Dont do it. This is how they stole my tethering on my G2. They said  I had a 2G card and needed a 3G. Even though I was seeing H and getting 3D. I am still getting 3D and now no tethering.

    Run, forest, Run!

    • Anonymous

      3D? is that a new type of network?

      • Crey23

        Yeah…3 Dimensional ripoff coming our way with the ATT Merger……lol

      • Crey23

        Yeah…3 Dimensional ripoff coming our way with the ATT Merger……lol

      • Crey23

        Yeah…3 Dimensional ripoff coming our way with the ATT Merger……lol

      • Crey23

        Yeah…3 Dimensional ripoff coming our way with the ATT Merger……lol

    • Anonymous

      3D? is that a new type of network?

    • Guest

      You are getting 3G you mean?

  • CharlieSheen

    Dont do it. This is how they stole my tethering on my G2. They said  I had a 2G card and needed a 3G. Even though I was seeing H and getting 3D. I am still getting 3D and now no tethering.

    Run, forest, Run!

  • Garet

    DO NOT LET THEM CHANGE YOUR PLAN I was on the 20 unlimited it worked for all my phones nexus1 Vibrant G1, I got the mytouch 4G and it was fine for awhile then the problems started calls not going texts not sent they said I needed 4G plan ok change it and guess what same problems with 2 different phones and a tablet on different line got different sim cards .,….. It is tmobiles network that is the problem they need to fix their problems

    • Anonymous

      you are wrong

    • Anonymous

      you are wrong

      • Anonymous

        Even the retention department said they couldnt do anything. Friday they said use the new sim card and go from there. 

      • Anonymous

        Even the retention department said they couldnt do anything. Friday they said use the new sim card and go from there. 

    • xnifex

      You’re wrong in this aspect buddy. As of I’d say Thursday/Friday Tmobile blocked any Sensation IMEIs that were running older data plans

      • Sam Wright

        It was on Friday that my Sensation stopped working with the 2G Blackberry data plan.

  • Garet

    DO NOT LET THEM CHANGE YOUR PLAN I was on the 20 unlimited it worked for all my phones nexus1 Vibrant G1, I got the mytouch 4G and it was fine for awhile then the problems started calls not going texts not sent they said I needed 4G plan ok change it and guess what same problems with 2 different phones and a tablet on different line got different sim cards .,….. It is tmobiles network that is the problem they need to fix their problems

  • Marisolquino5

    I hope a bomb drops on At&T’s ass so the deal wont go through and they have to pay t mobile. I have at&t and my bill is 901.42 for a phone i never purchased and they cant even find the info on the phone so im being held responsible for that crap. the day i find out the deal didn’t go through im switching to T-mobile.

  • Marisolquino5

    I hope a bomb drops on At&T’s ass so the deal wont go through and they have to pay t mobile. I have at&t and my bill is 901.42 for a phone i never purchased and they cant even find the info on the phone so im being held responsible for that crap. the day i find out the deal didn’t go through im switching to T-mobile.

  • Marisolquino5

    I hope a bomb drops on At&T’s ass so the deal wont go through and they have to pay t mobile. I have at&t and my bill is 901.42 for a phone i never purchased and they cant even find the info on the phone so im being held responsible for that crap. the day i find out the deal didn’t go through im switching to T-mobile.

  • Crey23

    What do you mean by Fix #2, and how do I verify?

    Thnx

  • Bobraois007

    I have the same issue. I have a new sensation with a new plan. I did not use a 2g sim card. I picked up my phone from a t-mobile store.
    I live in San Francisco and it is a 4G area. also I have yet to get speeds above 1 meg download on the 4 g network. I should have gone with the 4G LTE network of another company. I just left At&t due to the slow network, now I am on another slow network.

  • Bobraois007

    I have the same issue. I have a new sensation with a new plan. I did not use a 2g sim card. I picked up my phone from a t-mobile store.
    I live in San Francisco and it is a 4G area. also I have yet to get speeds above 1 meg download on the 4 g network. I should have gone with the 4G LTE network of another company. I just left At&t due to the slow network, now I am on another slow network.

  • guest

    I love this phone got it for 150 after mail in rebate at T-Mobile

  • Sophiemojo

    Sorry,but I am new to Android. I am dialing *#*#4636#*# on the phone key pad. I do not see any list. If I press Call, nothing happens, either. Thanks for any help you can offer this newbie.

    • Randy Reid101

      you forgot the * at the end (*#*#4636#*#*)

  • Sophiemojo

    Sorry,but I am new to Android. I am dialing *#*#4636#*# on the phone key pad. I do not see any list. If I press Call, nothing happens, either. Thanks for any help you can offer this newbie.

  • Hecg55

    My vibrant started doing this not too long ago.. Never did this before. You think t mobile may be doing this on purpose to sell you a new plan O_o . Wait now that I think about it, it wouldn’t make sense because I have always had android web service hmmmm fishy

  • Hecg55

    My vibrant started doing this not too long ago.. Never did this before. You think t mobile may be doing this on purpose to sell you a new plan O_o . Wait now that I think about it, it wouldn’t make sense because I have always had android web service hmmmm fishy

  • Hecg55

    My vibrant started doing this not too long ago.. Never did this before. You think t mobile may be doing this on purpose to sell you a new plan O_o . Wait now that I think about it, it wouldn’t make sense because I have always had android web service hmmmm fishy

  • Hecg55

    My vibrant started doing this not too long ago.. Never did this before. You think t mobile may be doing this on purpose to sell you a new plan O_o . Wait now that I think about it, it wouldn’t make sense because I have always had android web service hmmmm fishy

  • Hecg55

    My vibrant started doing this not too long ago.. Never did this before. You think t mobile may be doing this on purpose to sell you a new plan O_o . Wait now that I think about it, it wouldn’t make sense because I have always had android web service hmmmm fishy

  • Hecg55

    My vibrant started doing this not too long ago.. Never did this before. You think t mobile may be doing this on purpose to sell you a new plan O_o . Wait now that I think about it, it wouldn’t make sense because I have always had android web service hmmmm fishy

  • Hecg55

    My vibrant started doing this not too long ago.. Never did this before. You think t mobile may be doing this on purpose to sell you a new plan O_o . Wait now that I think about it, it wouldn’t make sense because I have always had android web service hmmmm fishy

  • Hecg55

    My vibrant started doing this not too long ago.. Never did this before. You think t mobile may be doing this on purpose to sell you a new plan O_o . Wait now that I think about it, it wouldn’t make sense because I have always had android web service hmmmm fishy

  • Hecg55

    My vibrant started doing this not too long ago.. Never did this before. You think t mobile may be doing this on purpose to sell you a new plan O_o . Wait now that I think about it, it wouldn’t make sense because I have always had android web service hmmmm fishy

  • Hecg55

    My vibrant started doing this not too long ago.. Never did this before. You think t mobile may be doing this on purpose to sell you a new plan O_o . Wait now that I think about it, it wouldn’t make sense because I have always had android web service hmmmm fishy

  • Hecg55

    My vibrant started doing this not too long ago.. Never did this before. You think t mobile may be doing this on purpose to sell you a new plan O_o . Wait now that I think about it, it wouldn’t make sense because I have always had android web service hmmmm fishy

  • Hecg55

    My vibrant started doing this not too long ago.. Never did this before. You think t mobile may be doing this on purpose to sell you a new plan O_o . Wait now that I think about it, it wouldn’t make sense because I have always had android web service hmmmm fishy

  • Bee_hopes

    I feel sorry for everyone who had to change their plan. Sounds like they are trying to get you all $. But anyway everyone I know with an HTC phone has problems even back when the G1 was released. I always stayed away from them! Had Tmo since 2004 just got rid of them the beginning of May. My Galaxy Prevail does everything my battery draining Vibrant did for $50! Gn.

  • Bee_hopes

    I feel sorry for everyone who had to change their plan. Sounds like they are trying to get you all $. But anyway everyone I know with an HTC phone has problems even back when the G1 was released. I always stayed away from them! Had Tmo since 2004 just got rid of them the beginning of May. My Galaxy Prevail does everything my battery draining Vibrant did for $50! Gn.

  • Bee_hopes

    I feel sorry for everyone who had to change their plan. Sounds like they are trying to get you all $. But anyway everyone I know with an HTC phone has problems even back when the G1 was released. I always stayed away from them! Had Tmo since 2004 just got rid of them the beginning of May. My Galaxy Prevail does everything my battery draining Vibrant did for $50! Gn.

  • Bee_hopes

    I feel sorry for everyone who had to change their plan. Sounds like they are trying to get you all $. But anyway everyone I know with an HTC phone has problems even back when the G1 was released. I always stayed away from them! Had Tmo since 2004 just got rid of them the beginning of May. My Galaxy Prevail does everything my battery draining Vibrant did for $50! Gn.

  • Bee_hopes

    I feel sorry for everyone who had to change their plan. Sounds like they are trying to get you all $. But anyway everyone I know with an HTC phone has problems even back when the G1 was released. I always stayed away from them! Had Tmo since 2004 just got rid of them the beginning of May. My Galaxy Prevail does everything my battery draining Vibrant did for $50! Gn.

  • Guest

    I tried this but every time I turn on Radio and turn on Toggle Ciphoring, my signal is completely cut off. Any suggestion? I read that I should be setting the network as Wcdma Only; however, it will only allow me to do Wcdma preferred or GMS only.

  • Bee_hopes

    So over the giant superphone thing! They come out back to back to where its just a waste of $! Their just getting ridiculous … have u seen the Infuse 4g! No! Lol. I will miss u Tmo.

  • Bee_hopes

    So over the giant superphone thing! They come out back to back to where its just a waste of $! Their just getting ridiculous … have u seen the Infuse 4g! No! Lol. I will miss u Tmo.

  • Bee_hopes
  • Bee_hopes
  •   What david likes iphoney? lo tov !!!
    Just messing with ya dave- this is OT- thanks TMONEWS for fliing at the FCC. you guys are the best.
    Now as for the sensation. wow. I was going to get one. i’m gonna wait until this is fixed.

  • Haven’t had a problem with the data… works wonderfully… made all my friends jealous with this phone… even the iphone users.  Getting much better signal then my old Samsung too… so happy I waited… this phone is the Sh!t!

  • Anonymous

    Almost 5 days in and mine is having no issues here in the DFW area (fingers crossed). I’m on the grandfathered unlimited voice plan ($49.99) along with the mytouch unlimited text/web ($34.99 plan). Hopefully I won’t get knocked off in the coming days. The customer care rep I spoke to said it should be fine and that the plans are not specific to the phones, which was interesting. I used my SIM that I upgraded to last August instead of the one in the box as the rep said it would work the same.

    Also, no issues with wifi, signal, overheating, battery life, lag, etc. I only get1-2 bars in my house sometimes (fine outside) but all my previous phones were the same. Friends/family on other carriers also only get 1-2 bars when they’re at the house (lots of other wireless signals in my home & I’m close to a lake with few towers nearby). It’s been superb quality so far and I’m happy I used my upgrade for it.

    • Anonymous

       You can get the same unlimited talk text 4g data prepaid for $70/month, $15cheaper than what you are paying, no fees, no tax.

      • Anonymous

        I considered that but decided that with the AT&T merger uncertainty, I decided I would rather be under contract for two years. The problem with the $70 plan is that although you get that price each month, they can change it at any time. Your plan is only good for the 30 days and that’s all they have to provide for that price. They could start charging $90 or $100 next month, or stop offering the unlimited 4G no contract plan altogether, and you would have to either get a different plan (or switch providers) as they are under no obligation to continue to offer it at $70 month.

        • Anonymous

          That’s true, They can drop the plan anytime but so far so good (7 months). I saved a lot of money. paying a total of $63 per month(callinmart) for the $70 plan. Hope it last forever since ATT CEO said that Tmo can keep the current pricing.

  • Anonymous

    Almost 5 days in and mine is having no issues here in the DFW area (fingers crossed). I’m on the grandfathered unlimited voice plan ($49.99) along with the mytouch unlimited text/web ($34.99 plan). Hopefully I won’t get knocked off in the coming days. The customer care rep I spoke to said it should be fine and that the plans are not specific to the phones, which was interesting. I used my SIM that I upgraded to last August instead of the one in the box as the rep said it would work the same.

    Also, no issues with wifi, signal, overheating, battery life, lag, etc. I only get1-2 bars in my house sometimes (fine outside) but all my previous phones were the same. Friends/family on other carriers also only get 1-2 bars when they’re at the house (lots of other wireless signals in my home & I’m close to a lake with few towers nearby). It’s been superb quality so far and I’m happy I used my upgrade for it.

  • Anonymous

    Almost 5 days in and mine is having no issues here in the DFW area (fingers crossed). I’m on the grandfathered unlimited voice plan ($49.99) along with the mytouch unlimited text/web ($34.99 plan). Hopefully I won’t get knocked off in the coming days. The customer care rep I spoke to said it should be fine and that the plans are not specific to the phones, which was interesting. I used my SIM that I upgraded to last August instead of the one in the box as the rep said it would work the same.

    Also, no issues with wifi, signal, overheating, battery life, lag, etc. I only get1-2 bars in my house sometimes (fine outside) but all my previous phones were the same. Friends/family on other carriers also only get 1-2 bars when they’re at the house (lots of other wireless signals in my home & I’m close to a lake with few towers nearby). It’s been superb quality so far and I’m happy I used my upgrade for it.

  • Mimikr

    Okay… I’ve read all the post and I have even tried all the suggested fixes and still have this great phone that is fast to process stuff but SLOW on DATA.  I have talked to Customer Service, changed out Sim cards twice and each time had TMO push out a reset and still the same 2G signal in most areas.  When I do have 4G indicator my speed is still slow, like less than 4 gb slow down (3G speeds). I have also gone into a TMO store where they also changed out SIM card.  I too am on a grandfathered plan but was told by both CS and Store rep that although the name of the plan is different 3G/4G that the access though the APN is the same.  When I do have 4G indicator my speed is still slow, like less than 4 gb slow down (3G speeds)  

    For all those who have a 4G device please post what speeds you are getting because my 3G Vibrant was getting the same speeds my 4G sensation is getting.  If I buy a device that is advertised to not have buffering and theoretical speeds of 14.4 mb download then I’d like to see it.

    Oh I will add that I did change my preferred network mode to WCDMA only last night while at my home and speed was fast downloading apps and viewing web pages but… the problem with the “only” part is once I drove to work this morning i lost connection and even while at Houston Bush Intercontinental airport I was getting no signal.  Changed back to auto and you guessed it, shows 2G.   

    Oh and one last thing is phone gets hot and battery life is like 9 hours at best.

    Please someone find a true fix as really want this phone to work but will send back within 14 days if I must.

    • Bobraois007

      I get 1/2 of a meg download and less then that upload on my 4g T-mobile service. I have the Sensation phone. I live in San Francisco Ca. I get 4 bars on my 4G indicator. The only time I get almost 6 megs is in the T-mobile shop on Van Ness.
      I live on the top floor of a high rise in San Fran. I have an unblocked few  from my window. I still can not break a meg in my apartment, at any time of the day. I picked up this phone and new service on Friday.
      4G my you know what. Welcome to the new AT&T.

    • Bobraois007

      I get 1/2 of a meg download and less then that upload on my 4g T-mobile service. I have the Sensation phone. I live in San Francisco Ca. I get 4 bars on my 4G indicator. The only time I get almost 6 megs is in the T-mobile shop on Van Ness.
      I live on the top floor of a high rise in San Fran. I have an unblocked few  from my window. I still can not break a meg in my apartment, at any time of the day. I picked up this phone and new service on Friday.
      4G my you know what. Welcome to the new AT&T.

      • Omar Sanabria

        ok … did you call to Customer Care from other device that the Sensation? do you at lease try it? bc is very nice to tell people “I have some issues” you even try to fixed? at lease try to do it.. if i see do you have a grandfather plan??? do you have a SIM say TM9073? am think you have an issue with the area or the rate plan… but call CS 

      • Omar Sanabria

        ok … did you call to Customer Care from other device that the Sensation? do you at lease try it? bc is very nice to tell people “I have some issues” you even try to fixed? at lease try to do it.. if i see do you have a grandfather plan??? do you have a SIM say TM9073? am think you have an issue with the area or the rate plan… but call CS 

      • Omar Sanabria

        ok … did you call to Customer Care from other device that the Sensation? do you at lease try it? bc is very nice to tell people “I have some issues” you even try to fixed? at lease try to do it.. if i see do you have a grandfather plan??? do you have a SIM say TM9073? am think you have an issue with the area or the rate plan… but call CS 

        • Jcstugotts

          does anyone know how to tel if you have a 4g sim card or not, are there any numbers on it or any way to tell?

        • Omar Sanabria

          ok my friend there are nor a “4G” SIM card only 3G SIM that say TM9073 on the from (connectio parts) it say TM90XX thats are 3G SIM if you have other than that you could have issue due to Network provisioning problems

    • Girth Brooks

      Exchange for a different one.  The antenna is in the removable back plate of the phone and if any of those copper prongs aren’t exactly as they were, connection will be unstable.  Our HTC rep keeps telling us to tell customer to not remove the back piece unless absolutely necessary because the more those get moved, the more likely you can have reception issues.  You won’t see 14.4 anywhere, but it should be higher than your 3G Vibrant.  And, if you’re seeing 2G more on the Sensation than you were on your Vibrant, I would definitely swap the phone once before returning altogether.  BTW they waive the restock fee if you’re sticking with the same model but exchanging for defect reasons.

    • Jcstugotts

      I am not sure if this helps cause I myself don’t know what it means but I did the sim card switch and verified that I am on the 4g plan. I downloaded the speed test app and the best I got was 6144 on the download and 1765 on the upload. I live just outside of Philly. Is that good or bad speeds. Both of those numbers were kbps. Any feed back would be awesome.

    • Jcstugotts

      I am not sure if this helps cause I myself don’t know what it means but I did the sim card switch and verified that I am on the 4g plan. I downloaded the speed test app and the best I got was 6144 on the download and 1765 on the upload. I live just outside of Philly. Is that good or bad speeds. Both of those numbers were kbps. Any feed back would be awesome.

    • Jcstugotts

      I am not sure if this helps cause I myself don’t know what it means but I did the sim card switch and verified that I am on the 4g plan. I downloaded the speed test app and the best I got was 6144 on the download and 1765 on the upload. I live just outside of Philly. Is that good or bad speeds. Both of those numbers were kbps. Any feed back would be awesome.

      • Midpro2

        that is pretty good 

    • guest

      phone def gets hot as well and same goes for the 4g to 2g. I changed networkd mode to GSM only ..didnt make a difference. I’m in the NYC area.
      Please HTC we need an update ASAP!!

    • guest

      phone def gets hot as well and same goes for the 4g to 2g. I changed networkd mode to GSM only ..didnt make a difference. I’m in the NYC area.
      Please HTC we need an update ASAP!!

    • F800

      I spent a LOT of time a Bush and O’Hare since Saturday.  Neither airport gave me great speeds (2-2.8Mbps at Bush and 2.8-3.4 at O’Hare)  I think TMO has a tower at O’Hare, because I was getting around -86 dBm there, but only ~101 dBm at Bush.

    • F800

      I spent a LOT of time a Bush and O’Hare since Saturday.  Neither airport gave me great speeds (2-2.8Mbps at Bush and 2.8-3.4 at O’Hare)  I think TMO has a tower at O’Hare, because I was getting around -86 dBm there, but only ~101 dBm at Bush.

  • Hkhkjhkjh

    I have the unlimited everything EM+ ($60). I had data problems 3 months ago w/ my G2 but called them and they fixed it. It has to say “4G” on the data plan (mine is SP11 4G). Switched the sim card to my new Sensation last week and no problems at all. Loving the phone. I get up to 6Mbps down. with bursts of 7-8. Best phone ever. 

  • Velazkool

    i use to have that issue and the whole problem was
    1.- 2g sim card from my old blackberry 8900.. had to replace it for a 3g sim card..
    2.-my data plan was for blackberry not for a 4g device..
    so those 2 steps solve my problem.. hope it helps

  • Elmano68

    Had mine since the 9th, got it from Wal-Mart, love this phone coming from a g2. My home screen does go into “loading” randomly. And one day it wouldn’t charge, anybody, else had these problems?

    • F800

      I’ve had mine since the 15th.  It’s got a lot of nice features, the GPS is sensitive and locks onto the satellites very quickly.   BUT, I’ve had mine lock up twice where I had to remove batteries – it locked up last night and I didn’t get my wake up alarm!

  • Enes Gluhic

    What speeds should we be getting on 4g?   i know on verizon people get 20 to 30MBs  up and down

    • CRT24

      That’s because there are barely any devices on verizons LTE network…….the rocket 3.0 which is 42 MBS capable was getting those speeds on T-Mobile during site tests with much more traffic on them….you will not get that on the sensation since it is 14.4 capable but 5-8 mbs should be common in 21-42 mbs areas

      • Anonymous

        Actually the VZW LTE network is already seeing a slow down.. speeds below 10Mbps

        • Burketony

          I was able to get 14.5 Mbps on the Verizon Thunderbolt.

      • Mimikr

        “5-8 mbs should be common in a 21-42 mbs areas.”  I’m sorry but that just sounds wrong.  If that is the case they should advertise it’s a 5-8 mbs capacity and when people get those numbers then they would be happy.

    • CRT24

      That’s because there are barely any devices on verizons LTE network…….the rocket 3.0 which is 42 MBS capable was getting those speeds on T-Mobile during site tests with much more traffic on them….you will not get that on the sensation since it is 14.4 capable but 5-8 mbs should be common in 21-42 mbs areas

    • all speed test ive seen on verizons LTE are alot slower than tmobiles hspa+ at least what im seeing in the houston market im getting anywhere from 8-12 mbps on my g2x highest ive seen is 13.9 

      • Mimikr

        This is what I was expecting when I bought the Sensation 4G speeds to be 8-12 mb with occasional 10+, thank you for posting.  Is that on a Sensation 4G phone or other 4G phone that you are referring to?  Anyone who thinks a 4G phone that is advertised to get speeds up to 14.4 mb and average 4-6 is false advertising in my opinion.

  • Jcooper615

    NNo problems with mine. The best phone I ever had.

  • Anonymous

    on a totally random note. Any news on the 2.3 for gs4g and vibrant 

  • Anonymous

    on a totally random note. Any news on the 2.3 for gs4g and vibrant 

    • Anonymous

      I’d love to know the same thing… I have a Vibrant laying around as a backup to my Sensation, and would love to see it with Gingerbread of Ice Cream Sandwich on-board!!

    • Anonymous

      I’d love to know the same thing… I have a Vibrant laying around as a backup to my Sensation, and would love to see it with Gingerbread of Ice Cream Sandwich on-board!!

    • Anonymous

      I’d love to know the same thing… I have a Vibrant laying around as a backup to my Sensation, and would love to see it with Gingerbread of Ice Cream Sandwich on-board!!

    • Anonymous

      I’d love to know the same thing… I have a Vibrant laying around as a backup to my Sensation, and would love to see it with Gingerbread of Ice Cream Sandwich on-board!!

    • Anonymous

      I’m seeing “Phone X will be getting Gengerbread” almost every other day now but havent heard a peep about the Vibrant getting anything at all.

      On a side note of your random note, I wonder how many of these newly released Gingerbread phones and recently updated phones are gonna even have a chance at getting Ice Cream Sandwich.  Google needs to hurry up spill some info on the next phone update.  I hope people aren’t buying these super duper phones with Gingerbread only to not be built for Ice Cream.  We’ll see.

  • no problems so far. just got it yesterday…

  • Anonymous

    I have no connectivity issues but issues that include fixes like these RARELY work.. we need an update from HTC, not someone on XDA. A sim swap MIGHT help but usually it doesn’t

  • A B

    Got my HTC Sensation 4G with 4G plan from T-Mobile yesterday, was working great but after some hours of playing around it went to 2G and then turned the mobile network off (or it said “Turning on…” or “Turned on” but was not usable any more). Fix 3 help (Thanks!) – not instantly, but after a while I’m now back to 4G.

    Thanks again!

  • A B

    Got my HTC Sensation 4G with 4G plan from T-Mobile yesterday, was working great but after some hours of playing around it went to 2G and then turned the mobile network off (or it said “Turning on…” or “Turned on” but was not usable any more). Fix 3 help (Thanks!) – not instantly, but after a while I’m now back to 4G.

    Thanks again!

  • Koto

    Yep that is exactly what happened to me this past Sunday.  They swapped out my sim and changed my plan over to the 4G plan and everything works fine now.

  • Rian McFadden

    Wow. Another T-Mobile/Android phone with issues…shocking.

    • Crawluv

      some of us just can’t read

  • bob

    dont have a problem with mine and have not had one customer complain

  • bob

    dont have a problem with mine and have not had one customer complain

  • Clow1222

    I got the new sensation 4g, don’t work I mean my 4g drops to 2g I have done everything but change my sim card , I live in Miami fl like now it don’t show no 2g or 4g… When 4g drops doesnt 3g spouse to be on I need info please help. Thank you.

  • Clow1222

    I got the new sensation 4g, don’t work I mean my 4g drops to 2g I have done everything but change my sim card , I live in Miami fl like now it don’t show no 2g or 4g… When 4g drops doesnt 3g spouse to be on I need info please help. Thank you.

    • Bundtsuperior

      I’ve had an odd issue with my Sensation disconnecting from the data network when connected to a Wifi network, otherwise reception is great.  Definitely better than my ancient G1.

    • Bundtsuperior

      I say it’s “odd” because I always look at the connection and it’s connected to a G network with 1 bar, but the second I receive a call or disconnect from Wifi it switches to very strong 4G.

  • Just powered up my new Sensation and activated the SIM card included whit the unit. Works very well on WCDMA ONLY mode. I made sure the CSR enabled the 4G SOC within my account because she almost forgot about this. This thing has much better reception than my 3G Vibrant ;) 

    • Gav67us

      Same here. My Sensation works great on WCDMA only. However, when in spotty 4G areas I switch to pick best option and naturally switches to 2G and the data does not seem to work. It just times out. Kind of frustrating. I could download with my wife’s 3G device in the same location?

  • Henry0513

    I tried the reset but the signal still bouncing around from nothing to G, 2G and 4G.
    I am also have issue with my wifi connection,  I have the stand right next to my router to get signal.  I know it is not my wifi issue because my GF has an iPhone and she has no problem with hers and my old phone could connect to wifi without a problem.  I am trying to get some help either from Tmobile or HTC and was I have no hear back from neither.  I guess I will be returning the phone if I can’t find a solution within the next couple days.

    Sidenote:  The sync from Facebook also have issue.  All my friend’s birthday had moved 1day ahead when the info gets into the phone.  and I have not find a solution to that either.  Does anyone has that problem or is it some stupid mistake on myside that someone can show me how to fix it?

  • Henry0513

    I tried the reset but the signal still bouncing around from nothing to G, 2G and 4G.
    I am also have issue with my wifi connection,  I have the stand right next to my router to get signal.  I know it is not my wifi issue because my GF has an iPhone and she has no problem with hers and my old phone could connect to wifi without a problem.  I am trying to get some help either from Tmobile or HTC and was I have no hear back from neither.  I guess I will be returning the phone if I can’t find a solution within the next couple days.

    Sidenote:  The sync from Facebook also have issue.  All my friend’s birthday had moved 1day ahead when the info gets into the phone.  and I have not find a solution to that either.  Does anyone has that problem or is it some stupid mistake on myside that someone can show me how to fix it?

    • GB55

      I have the same Facebook sync problem with my contacts and I hear that it has occured as well in Europe but they don’t have a fix for it yet.

      I also had an issue with video taken with my S4G not playing back. This was solved by pulling the battery and sim out for a few seconds.

    • TweetMo

      Yes, it changed all my “All Day Events” to 1 AM (I think), which changed all the dates to the next day. I had to edit every All Day Recurring Event.
      I’m also considering returning my Sensation, which I’m shocked to say. Expected to love this thing.

    • extra extra

      my wifi was doing the same thing. i bought a new router and i have not had any problems with my wifi. if ur router is over two years old i would suggest to get another one. i bought a net gear from walmart for $70 but that one is for a bigger house. they have cheaper ones. easy set up 

    • extra extra

      my wifi was doing the same thing. i bought a new router and i have not had any problems with my wifi. if ur router is over two years old i would suggest to get another one. i bought a net gear from walmart for $70 but that one is for a bigger house. they have cheaper ones. easy set up 

  • Henry0513

    I tried the reset but the signal still bouncing around from nothing to G, 2G and 4G.
    I am also have issue with my wifi connection,  I have the stand right next to my router to get signal.  I know it is not my wifi issue because my GF has an iPhone and she has no problem with hers and my old phone could connect to wifi without a problem.  I am trying to get some help either from Tmobile or HTC and was I have no hear back from neither.  I guess I will be returning the phone if I can’t find a solution within the next couple days.

    Sidenote:  The sync from Facebook also have issue.  All my friend’s birthday had moved 1day ahead when the info gets into the phone.  and I have not find a solution to that either.  Does anyone has that problem or is it some stupid mistake on myside that someone can show me how to fix it?

  • Henry0513

    I tried the reset but the signal still bouncing around from nothing to G, 2G and 4G.
    I am also have issue with my wifi connection,  I have the stand right next to my router to get signal.  I know it is not my wifi issue because my GF has an iPhone and she has no problem with hers and my old phone could connect to wifi without a problem.  I am trying to get some help either from Tmobile or HTC and was I have no hear back from neither.  I guess I will be returning the phone if I can’t find a solution within the next couple days.

    Sidenote:  The sync from Facebook also have issue.  All my friend’s birthday had moved 1day ahead when the info gets into the phone.  and I have not find a solution to that either.  Does anyone has that problem or is it some stupid mistake on myside that someone can show me how to fix it?

  • Those old SIM cards are failing regardless of phone… I had this same issue with my Blackberry 8900…

    Speedtests are coming through great! I just did it twice in the Chicago area: 
    Ping: 112ms Download: 4.93Mbps Upload: 1.34Mbps

    Below is the result from my HP Mini (netbook) that is connected via HTC Sensation native Wi-Fi Hotspot.. The numbers above were results while my netbook was still connected to Wi-Fi as well.

    [URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/1351733280.png[/IMG][/URL]

  • Gator9422

    Well I live in providence Rhode island where there’s a 4g tower but doesn’t show up on speed test…so I used Boston server which is an hour away..I got 2.15 down and 1.71 up so that not bad for using a server that’s an hour away..also my first sensation was a lemon always laggy buggy and restarted sense all the time so I got a replacement and its so much faster no lag at all….I love this phone

  • Gator9422

    Well I live in providence Rhode island where there’s a 4g tower but doesn’t show up on speed test…so I used Boston server which is an hour away..I got 2.15 down and 1.71 up so that not bad for using a server that’s an hour away..also my first sensation was a lemon always laggy buggy and restarted sense all the time so I got a replacement and its so much faster no lag at all….I love this phone

    • Seth1776

      How did you do that I am in Providence and same situation.

  • Gator9422

    Well I live in providence Rhode island where there’s a 4g tower but doesn’t show up on speed test…so I used Boston server which is an hour away..I got 2.15 down and 1.71 up so that not bad for using a server that’s an hour away..also my first sensation was a lemon always laggy buggy and restarted sense all the time so I got a replacement and its so much faster no lag at all….I love this phone

  • Gator9422

    Well I live in providence Rhode island where there’s a 4g tower but doesn’t show up on speed test…so I used Boston server which is an hour away..I got 2.15 down and 1.71 up so that not bad for using a server that’s an hour away..also my first sensation was a lemon always laggy buggy and restarted sense all the time so I got a replacement and its so much faster no lag at all….I love this phone

  • Alibaba and the 40 thiefs

    Cant go on 4G/3G/2G. Only Wi-Fi and only at my house. Got back to the store, but only to find out that there is a network problem.(some unfortunately update ?) . If nothing happen till Friday I will take back the phone….

  • C C

    Ok finally I got one person at T-Mobile that could help. He changed the plan to an “Android” data plan without extra charge, I have “prefered rate” and it works now. this is after four days of “we have a known issue with our network” storyline…..let’s see how long my internet connectioj will last.

  • C C

    Ok finally I got one person at T-Mobile that could help. He changed the plan to an “Android” data plan without extra charge, I have “prefered rate” and it works now. this is after four days of “we have a known issue with our network” storyline…..let’s see how long my internet connectioj will last.

  • C C

    Ok finally I got one person at T-Mobile that could help. He changed the plan to an “Android” data plan without extra charge, I have “prefered rate” and it works now. this is after four days of “we have a known issue with our network” storyline…..let’s see how long my internet connectioj will last.

  • Kife0301

    I had the same issue, I simply changed it from GSM/WCDMA to only WCDMA problem fixed, also the sensation is the best smartphone I’ve used

  • Kife0301

    I had the same issue, I simply changed it from GSM/WCDMA to only WCDMA problem fixed, also the sensation is the best smartphone I’ve used

    • Mimikr

      That’s great in all if you are ALWAYS in a 4G area, go outside even by an inch and now you have NO coverage because you have it set to WCDMA only.  This is not a fix only a band aid.  Please TMO and HTC, offer a true fix.

    • Mimikr

      That’s great in all if you are ALWAYS in a 4G area, go outside even by an inch and now you have NO coverage because you have it set to WCDMA only.  This is not a fix only a band aid.  Please TMO and HTC, offer a true fix.

    • Mimikr

      That’s great in all if you are ALWAYS in a 4G area, go outside even by an inch and now you have NO coverage because you have it set to WCDMA only.  This is not a fix only a band aid.  Please TMO and HTC, offer a true fix.

  • Anonymous

    Boston suburb, Just got a 12.5 MB download and a 1.7 MB upload. Just when T-Mobile is getting their network strength where it is absolutely a blast to use this damn buy out is learching behind us.

  • Anonymous

    Boston suburb, Just got a 12.5 MB download and a 1.7 MB upload. Just when T-Mobile is getting their network strength where it is absolutely a blast to use this damn buy out is learching behind us.

  • rosie

    i love tmonews lol thanks to you i have a working phone now, i love  tmo’s cust serv. but i feel more knowledgeable than all the associates i’ve spoken to over the past week. i think i spoke to about 5 different reps and none of them solved my issue. the final rep was because i told him what to do to fix my data. i’d be lost without u lol <3 

  • rosie

    i love tmonews lol thanks to you i have a working phone now, i love  tmo’s cust serv. but i feel more knowledgeable than all the associates i’ve spoken to over the past week. i think i spoke to about 5 different reps and none of them solved my issue. the final rep was because i told him what to do to fix my data. i’d be lost without u lol <3 

  • Clow1222

    Well I change my sim card its not it , damn I done everything I think to fix this, does anyone know the fix on the sensation 4g, the 4g wount stay on. Pain in my as$ can some please help me thank you. I live in Miami fl it should work really good

  • Clow1222

    Well I change my sim card its not it , damn I done everything I think to fix this, does anyone know the fix on the sensation 4g, the 4g wount stay on. Pain in my as$ can some please help me thank you. I live in Miami fl it should work really good

  • Clow1222

    Well I change my sim card its not it , damn I done everything I think to fix this, does anyone know the fix on the sensation 4g, the 4g wount stay on. Pain in my as$ can some please help me thank you. I live in Miami fl it should work really good

  • Josie

    Has anyone tried this phone with the BIS plan??  Does it work??

    • jj1

      NO

    • jj1

      NO

  • Josie

    Has anyone tried this phone with the BIS plan??  Does it work??

  • blaze

    I had the mytouch 4 and now I have the htc sensation.  I notice the signal is not as good as my mytouch is. I get about 1 bar less. anyone else notice this?

    • jj1

      went from touch pro 2 to sensation and am seeing 2 more bars of signal then touch pro2

    • jj1

      went from touch pro 2 to sensation and am seeing 2 more bars of signal then touch pro2

  • Neoprimal

    This is nothing at all but speculation so keep that in mind:

    At the end of April, roughly the 29th or my Mytouch 4G took a nosedive regarding data as well as even cell phone signal. At first it was just data, then it was network trouble and then it lost connectivity randomly altogether. I called TMo on April 30 to report the issue. I was told they were having trouble with a single tower and that it should be rectified quickly. I have been in constant contact since then, the situation is now that there’s a “Tower in maintenance” – yes, still…since the end of April. 

    I have been through 3 MT4Gs and 1 Samsung GS 4G (which ironically is the only phone in the bunch that had ZERO issues but I couldn’t keep because of internal storage constraints).

    I have surmised that TMobile has upgraded certain towers in the U.S and HTCs radios aren’t playing nicely with them right now….at least the radios in the MT4G and G2.

    I have gotten a variety of errors on my phone from error connecting to network, to sim card cannot be registered to no network found (on all the MT4Gs). Then, whoosh…everything is perfection for a good 30m. Then, trouble again. Mind you, the Sim card I have is 5 months old and a 3G/4G Sim card (came with MT4G) and that it worked perfectly inside. the 48hrs I kept the GS 4G for.

    I’ve been to one of the TMo stores in my area and a CSR told me in confidence that they have been getting people returning/switching their newly purchased MT4Gs as well. The other day, the MT4Gs had also run out (thats how I got my hands on the GS 4G) – that gave me some insight into there possibility of there being a bigger issue at hand. Why would the MT4G replacement stock run out? Because there’s a higher than usual demand for replacements, that’s why. People think their MT4Gs are malfunctioning and CSRs are replacing them. I think it’s the towers that are the problem. This Sensation 4G issue is also an indication of there being some sort of outside problem. I doubt TMo will ever admit it…and you can’t have your ETF removed for tower troubles, even if they are permanent. You must either pay the ETF or wait out your 2 years (Sensation 4G) or 1 year and 6+ months (MT4G if you got it in November) contract.

    I’d advise anyone who has the intention to get a Sensation 4G to check the TMo forums to see if there are users complaining of a problem in their area or WAIT for another phone to come.

    • Farhan

      if you’re having issues with data then you can ask Customer Loyalty to remove the data plan. I’ve been having the same problem for 4 months and wasn’t able to use data. After 4 months of calling a rep finally told me that I can have the data plan removed which I did the other day.

      But I wouldn’t bother asking them to refund the money you paid for data when you couldn’t use it. Apparently, customers are supposed to know that they have the option to have the data plan removed …. but T-Mobile reps are instructed not to actually disclose that. Wrap your head around that!

    • Farhan

      if you’re having issues with data then you can ask Customer Loyalty to remove the data plan. I’ve been having the same problem for 4 months and wasn’t able to use data. After 4 months of calling a rep finally told me that I can have the data plan removed which I did the other day.

      But I wouldn’t bother asking them to refund the money you paid for data when you couldn’t use it. Apparently, customers are supposed to know that they have the option to have the data plan removed …. but T-Mobile reps are instructed not to actually disclose that. Wrap your head around that!

    • jj1

      I just got one and works perfect, 2G or 4G. there has been some reports of issues and am sure is being looked into. 

    • jj1

      I just got one and works perfect, 2G or 4G. there has been some reports of issues and am sure is being looked into. 

    • rob

      I’ve had this same problem since December.  New sims, 5 handset replacements, tickets, etc.  Nothing has worked.  Even tried the trick that “fixes” the problem on the Sensation.  CS has admitted to there being a known issue with the MT4G and it dropping connections but out of all the ones I’ve spoke to, only 1 has said it.  I have had many say its something with the towers/network and there is no use replacing the phone over again.  Who knows what it is or when it will get fixed but I’m over this problem after 6 months of it.  Paying for service and a phone that you can’t properly use is a real kick in the back end.  HTC has been no help either.  Just transfer my call to Tmobile CS.

    • rob

      I’ve had this same problem since December.  New sims, 5 handset replacements, tickets, etc.  Nothing has worked.  Even tried the trick that “fixes” the problem on the Sensation.  CS has admitted to there being a known issue with the MT4G and it dropping connections but out of all the ones I’ve spoke to, only 1 has said it.  I have had many say its something with the towers/network and there is no use replacing the phone over again.  Who knows what it is or when it will get fixed but I’m over this problem after 6 months of it.  Paying for service and a phone that you can’t properly use is a real kick in the back end.  HTC has been no help either.  Just transfer my call to Tmobile CS.

    • rob

      I’ve had this same problem since December.  New sims, 5 handset replacements, tickets, etc.  Nothing has worked.  Even tried the trick that “fixes” the problem on the Sensation.  CS has admitted to there being a known issue with the MT4G and it dropping connections but out of all the ones I’ve spoke to, only 1 has said it.  I have had many say its something with the towers/network and there is no use replacing the phone over again.  Who knows what it is or when it will get fixed but I’m over this problem after 6 months of it.  Paying for service and a phone that you can’t properly use is a real kick in the back end.  HTC has been no help either.  Just transfer my call to Tmobile CS.

    • rob

      I’ve had this same problem since December.  New sims, 5 handset replacements, tickets, etc.  Nothing has worked.  Even tried the trick that “fixes” the problem on the Sensation.  CS has admitted to there being a known issue with the MT4G and it dropping connections but out of all the ones I’ve spoke to, only 1 has said it.  I have had many say its something with the towers/network and there is no use replacing the phone over again.  Who knows what it is or when it will get fixed but I’m over this problem after 6 months of it.  Paying for service and a phone that you can’t properly use is a real kick in the back end.  HTC has been no help either.  Just transfer my call to Tmobile CS.

    • Shadowlink9311

      yep, exactly I went from the MT4g to the Sensation and same stuff is happening. This is a joke.  I like the features on my phone, but realistically I need to use it for business and cannot be missing calls due to lack of signal. I have 4 bars, then none. and this happens all day in various locations. I paid too much for this phone. companies have been making phones worse and worse these days. It is ridiculous that I have to flash diff roms and mess with my phone so much for it to work. What happened to being able to take something out of a box and use it as is(to full capacity). THESE SOFTWARE DEVELOPERS FAIL

  • Lelhani Morris-Pouessel

    I had this problem but then took TMoNews suggestion and changed my plan.  I was still on an unlimited BB plan and was getting crappy connections, 2G at best.  I’m now on an unlimited Android plan and have had 4G speeds consistently.  I’m in the Las Vegas area.

  • Sharper77

    Damn I owe u guys for this one. I lost connectivity completely and then when I read this article and changed my sim it started working. So far loving my sensation. Great phone. Typing from it now

  • Clow122

    i have the sensation 4g i have changed my sim card still the same sh@t i don’t know what to doo anymore, next step change the phone, which i dont want to do i like the cell just the dropping to 2g i just don’t like, it drops all the time, tired of this crap… anybody gots good info     i live in miami  it should have really good 4g please help thanks

  • Clow122

    i have the sensation 4g i have changed my sim card still the same sh@t i don’t know what to doo anymore, next step change the phone, which i dont want to do i like the cell just the dropping to 2g i just don’t like, it drops all the time, tired of this crap… anybody gots good info     i live in miami  it should have really good 4g please help thanks

  • Clow122

    i have the sensation 4g i have changed my sim card still the same sh@t i don’t know what to doo anymore, next step change the phone, which i dont want to do i like the cell just the dropping to 2g i just don’t like, it drops all the time, tired of this crap… anybody gots good info     i live in miami  it should have really good 4g please help thanks

    • jj1

      software update mid summer and can use on 2G wifi just fine. wifi is other option

    • jj1

      software update mid summer and can use on 2G wifi just fine. wifi is other option

    • rosie

      i had the same problem got sim changed but it didnt work, then i noticed i wasnt on t-mobiles 4g internet plan cuz i was granfathered in, got it fixed and now i can enjoy my sensation lol

  • Nakukaval I

    How is the battery life on this? thanks..

  • Nakukaval I

    How is the battery life on this? thanks..

  • Nakukaval I

    How is the battery life on this? thanks..

  • Nakukaval I

    How is the battery life on this? thanks..

  • Meagan

    On a lighter note…  How is everyone enjoying the last of the highend smartphones in Tmobiles lineup?

  • Meagan

    On a lighter note…  How is everyone enjoying the last of the highend smartphones in Tmobiles lineup?

  • Meagan

    On a lighter note…  How is everyone enjoying the last of the highend smartphones in Tmobiles lineup?

  • Mimikr

    Okay I have tried all 3 steps to the fix and guess what… it’s not fixed!  I have tried 3 different sim cards, first one that I had in my old Vibrant, then the one that came with the Sensation and a third I got from a TMO store.  (No luck)  I then tried step three (*#*#4636#*#*).  Did nothing.  I even tried setting the phone to WCDMA Only which is all fine in good if you are 100% positively always in a 4G area.  If you move one step out of 4G coverage your phone becomes a paper weight and you can’t even get voice calls.  Even when I have been in a 4G area showing with 4 bars my download speed is an average of 1 Mbps to 3 Mbps which is no where near the 14.4 speeds this phone should get and don’t even get me started on the no buffering…  My Vibrant was getting speeds of 5-6 Mbps so didn’t see why the data plan fix would help but being that I really want this phone to work I called Tmobile and had them change my grandfathered Unlimited Android plan to the (REQ 5 GB 4G Unl Data plan) Unlimited data – 5 GB of high-speed data included plan.  Made sure they also had my correct IMEI number registered and even had them re-register me on the network, instantly losing connection was resetting and then back on and yet… Still major data issues.  I am not a newbie to Android and feel I have done everything I can think of.  Last resort is to replace the phone with another one but really, what’s the chance the next one won’t have the same issues as this phone is not even 10 days old.  Other issues I’ve had is not being able to view my Picasa web albums.  I can see the thumbnail of the folder but when I click on the folder the one becomes a strobe light trying to load the picture but never does, even when connected to WiFi.  The HTC widget “Quick Record” doesn’t work and anyone notice that the “Car Panel” pre-cached maps that was a big deal was made about in promoting Sense 3.0 is missing.   I have also emailed HTC support and got a response a day later asking for more specifics which I responded back right away but have not heard anything back…  So anyone have any other ideas?  David, can your ninja’s get any official word if it’s software, hardware or just SEVERAL lemons that got shipped out.

    • Danishswag

      I don’t have the phone, but that sounds a lot like a baseband issue to me, in which case it’s a software issure. Sadly rooting the phone, or installing a custom rom whenever they come out won’t help much, although my G2X is better than it used to be after doing that. A new one might very well work, could have just been a bad batch of phones.

    • I’ve tried it with two phones and still have the same issues. Tmobile refuses to admit there is an issue, but there is. I even put my sim in my Incredible S and it works perfectly.

  • Jmccleary122

    Same here tried everything and doesn’t work. Can’t even stream Pandora and i was doing thst easily on edge with my iPhone and can’t even stream on edge with this. I was getting 4g speeds like three days ago but noy anymore

  • Jmccleary122

    Same here tried everything and doesn’t work. Can’t even stream Pandora and i was doing thst easily on edge with my iPhone and can’t even stream on edge with this. I was getting 4g speeds like three days ago but noy anymore

  • Rob Falco

    I have a few Glitches
    1.  App icons moved to sd go to the generic android icon after reboot.
    2.  Sometimes the screen cant sense that I’m trying to answer a call.
    3.  My wife’s phone had signal problems, but replacing the sim worked and had to make sure settings were set for android at tmobile.
    4.  Speakerphone is not loud enough.
    5.  It always asks for timezone after every reboot.
    This phone is a lot better than G1, and Blackberry 9700 (wife’s)

  • Thexder1

    The strange thing that I have noticed with my sensation 4g is that it does seem to randomly lose the data connection but if I just wait a few seconds without trying to use the data at all is comes back. I have only noticed this while tethering. All of the posts that I have looked at regarding these issues do not seem to be the same issue that I am having. Not really an issue but more of an annoyance.

  • Thexder1

    The strange thing that I have noticed with my sensation 4g is that it does seem to randomly lose the data connection but if I just wait a few seconds without trying to use the data at all is comes back. I have only noticed this while tethering. All of the posts that I have looked at regarding these issues do not seem to be the same issue that I am having. Not really an issue but more of an annoyance.

  • SJREMIX

    just try restarting the phone, it worked for me :)

  • Matthew

    I just bought the phone two days ago, upgraded sim chips and plans. Flew to Germany and NO connection for data. flew to Italy today, no data. Tried all four local providers. Tried this fix and no help. Called tmobile and they said: we cannot guanrantee you can connect to any roaming data provider. So, not in Frankfurt? Not in Bologna? Not a good answer, but no options… I will have to go from wifi to wifi and that stinks.

  • Matthew

    I just bought the phone two days ago, upgraded sim chips and plans. Flew to Germany and NO connection for data. flew to Italy today, no data. Tried all four local providers. Tried this fix and no help. Called tmobile and they said: we cannot guanrantee you can connect to any roaming data provider. So, not in Frankfurt? Not in Bologna? Not a good answer, but no options… I will have to go from wifi to wifi and that stinks.

  • Matthew

    I just bought the phone two days ago, upgraded sim chips and plans. Flew to Germany and NO connection for data. flew to Italy today, no data. Tried all four local providers. Tried this fix and no help. Called tmobile and they said: we cannot guanrantee you can connect to any roaming data provider. So, not in Frankfurt? Not in Bologna? Not a good answer, but no options… I will have to go from wifi to wifi and that stinks.

  • mike

    how i can turn on 4g ? today i buy it and i have the unli plan and i dont know how to turn it on 4g

  • Frellyabc

    Thank you so much now I know it’s my old phones sim card thats been messing up since i dropped it everywhere -__-

  • Sensational

    I live in Canada and the only issue I had with this phone was a bad batch was sent to my province and we had issues with the phone constantly resetting itself. HTC said that they had an update coming out but it wasn’t targeting the issues we were having. Fortunately it did fix the problem though. I can’t say I have had any issues with the 4G. I am on Bell and only once had the data drop but have not had it happen since.

  • Dopehousex3

    Same here my sensation drops from 4g to G then gos to 2g then back to 4g a couple of times a day. And I work next to a tmobile store! I got a new seem up graded my data plan but nothing helps and tmobile CS act like they have no idea what I’m talking about.

  • Mitko12

    This phone SUCKS… I wished I could give it back. The radio is weak and makes the phone totaly useless… Can’t forgive myself for buying this crap for the full price.

  • Chiegojr

    i have the htc sensation and is not getting signal i try the code u guys put and its not leting me have signal any ideas

  • I read everything here and none of this worked. I have tried fixes from other forums and have read about people who have had replacement phones do the same exact thing and nothing was fixed. Eventually, I figured it out on my own and fixed it.

    Keep in mind this is a fix for those who have the issue where WiFi turns on and off every few seconds and the 4G goes to 2g then turns off altogether and then back on and repeats the cycle. This is does NOT have to do with any “death grip” issues.

    Power down and take off the back cover. Using a small plastic tool of some sort or a toothpick, raise the brass antenna connectors on the exposed back of the phone (the ones that come in contact with the metal/fabric material on the back casing). Make sure they are not lifted too high up or you could lose the alignment with the back casing altogether. Carefully reattach the back cover and reboot the phone.

    Problem solved.

    This is a very nice phone but the whole antenna in the back cover design was a poor engineering decision. My advice, once you get it working properly via this method, avoid having to remove the back too often. Unfortunately, you cannot see connection between the contacts. But rest assured, when they are touching correctly, you will have no issues.

    My phone works flawlessly now.

    • Gerry

      wow!!….that seems to have done the trick ted!!…so far anyway. fingers crossed to see if it continues. searched forums all over the web for weeks now for a solution to this issue. thank you ted!!!

    • Gerry

      wow!!….that seems to have done the trick ted!!…so far anyway. fingers crossed to see if it continues. searched forums all over the web for weeks now for a solution to this issue. thank you ted!!!

  • Tardyjoan152

    Anyone having an issue with data roaming being turned off but still running in the background? Got a HUGE bill when I came back from vacation. 

  • danny

    why cant i connect to wifi if i dont have sim card in my htc amaze?