T-Mobile Releases Letter Addressing Customer Concerns Regarding AT&T Deal

Judging by our blog comments, Twitter comments and Facebook posts there is a terrible amount of confusion regarding the AT&T/T-Mobile buyout. In order to try and quell customer fears, confusion and anger over the upcoming deal T-Mobile has released a short statement from company COO Jim Alling attempting to address the major concerns customers may have.

Most important is the message that T-Mobile is conducting business as usual. They are still an independent company and will treat AT&T as a competitor until any deal is closed. As you may have noticed, T-Mobile’s AT&T attack ads remain on the air and are likely to remain so until a deal closes.

The letter is short and sweet and while it likely won’t defuse customer confusion and anger, at the very least it’ll show that T-Mobile is listening to customer concerns. Unfortunately, there isn’t much to say at the moment that will make current T-Mobile customers not fear the future and an uncertain future at that.

T-Mobile

Dear Valued T-Mobile Customers

Bellevue, Wash. — Mar. 25, 2011 PDT

As you know, AT&T and Deutsche Telekom have reached an agreement for AT&T to purchase T-Mobile USA.  The combined company will provide you with a world-class platform for mobile broadband innovation and growth.

Bringing together these two world-class businesses will create significant benefits for you. The merger will ensure the deployment of a robust 4G LTE network to 95% of the U.S. population, something neither company would achieve on its own in the timeframe that would be possible with this merger.

Also, because of our compatible networks and infrastructure, you will experience improved voice and data service almost immediately after the networks are integrated.

The transaction must go through a regulatory review and approval process. We expect the review to take approximately twelve months.

Until this deal is closed, T-Mobile remains as an independent competitor to AT&T. During this time, you will continue to receive the great service you have come to expect from T-Mobile and we remain committed to ensuring that you have the best experience possible using T-Mobile products and services.  Please see the reverse (other side) of this letter for answers to frequently asked questions.

It continues to be our pleasure and honor to provide you with America’s Largest 4G Network and one of the most unique and exciting lineups of smartphones and mobile data products in the industry. We can’t thank you enough for choosing T-Mobile, and we promise to continue earning your business every day.

Regards,

Jim Alling

Chief Operations Officer

T-Mobile USA, Inc.

Answers to Some Questions You May Have

Q:  Will I have to upgrade my T-Mobile 3G/4G device after the acquisition closes?

A: T-Mobile has no plans to alter our 3G / 4G network in any way that would make your device obsolete. The deal is expected to close in approximately 12 months.  After that, decisions about the network will be AT&T’s to make. That said, the president and CEO of AT&T Mobility was quoted in the Associated Press saying “there’s nothing for [customers] to worry about… [network changes affecting devices] will be done over time… ”

Q: Will T-Mobile USA’s quality be reduced?

A: No. In fact, the combination of AT&T and T-Mobile USA will offer an even stronger service to customers. Until the acquisition is closed, we will work hard to maintain our position as the value leader with America’s largest 4G network.

Q: Should I wait to sign-up with T-Mobile USA or upgrade my phone?

A: There is no greater time than now to become a T-Mobile customer or upgrade your service or device. T-Mobile USA offers an industry leading lineup of smartphones, tablets and other mobile broadband devices on America’s Largest 4G Network. The combination of AT&T and T-Mobile USA would mean even stronger service for our customers.

Q: Is T-Mobile USA getting the iPhone?

A: T-Mobile USA remains an independent company, as the acquisition is expected to be completed in approximately 12 months. We’ll continue to offer cutting-edge 4G devices like the Samsung Galaxy S 4G, as well as the new Sidekick 4G, the T-Mobile G2x and the G-Slate tablet coming later this spring.

Q: Will my rate plan change because of the acquisition?

A: All customer contracts entered into before the change of ownership will be honored [for their applicable period].

Q: Will T-Mobile’s 4G network rollout plans change as a result of this announcement?

A: T-Mobile will continue to expand America’s Largest 4G Network and double its speed in more than two dozen markets, starting with Las Vegas, New York and Orlando this week. We will continue to build on our 4G network advantage this year, providing customers with rich and compelling mobile data experiences. Longer term, T-Mobile’s future network evolution will be determined when we have worked through the regulatory process and have closed the agreement with AT&T.

 

 

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  • TMOprophet

    The real truth to all this is that after AT&T takes ownership, they will do as they please with phones and plans and everything. That’s why TMO wont address what happens after the process is complete, they only talk about how things will stay the same until that point. Simply put, after the process is done…we are all screwed

  • http://profiles.google.com/badbob Robert Yung

    What exactly does this mean: “All customer contracts entered into before the change of ownership will be honored [for their applicable period].”?

    If I’m out of contract, then can they force me onto a new plan? Or say you sign up for a two-year control with t-mobile the day before they switch, then is your plan only good for years and then they’ll force you to upgrade?

    • Anonymous

      Once you’re out of contract, it sounds like they could technically alter pricing and not grandfather old plans.

      • Buddy

        It appears it might actually make sense to jump on a Verizon plan (while we’re still seeing unlimited data plans), even if it means swallowing an early termination fee. Mine drops to $100 in July. Last night I stll saw unlimited data plans on the VZW site.

        • Anonymous

          The flip side of that is that it could be worth waiting and seeing what AT&T offers for retention. Ultimately you have to do what’s right for you based on the limited info we have.

    • Peachymomo3

      That is correct. They do not have to honor your plan if your not in contract. I worked for them for three years and I know how they work. They have even stated that they will not maintain any of T-Mobile’s network that is not the same as theirs so my 4G phone will be downgraded to edge or gsm once they take over.

  • Anonymous

    While I agree that we’re all screwed, they aren’t going to let us out of our contracts. So that means our current contracts must stay valid under the current terms and pricing. Once our contract expire then they can screw us even more. Will there be any other GSM options after this goes down?

    • Bob

      AT&T will leave T-mobile customers until their contracts are up. The want to build their new LTE network OVER what is presently T-moblies 3G/4G network. None of this will happen until contracts are up. They will divest themselves of up to 40% of T-mobile customers to start with any way.

    • Peachymomo3

      I worked at at&t during the former at&t/ cingular merger and the Dobson merger. They gave customers moving over the option to get out of their ontract without the early termination fee because the contract that we all sign says nothing about us having to stay with someone if another company takes over. I’m thinking this would fall under the same escape clause. If so then I’m jumping ship as soon as I know it’s safe.

  • Youngt82

    Them guys got a lot of business to handle, so no sleep for T-Mobile and At&t!

  • Anonymous

    The unfortunate reality here is that the United States–assuming this deal goes through–will be left primarily with two national carriers. I know Sprint is a national carrier, but their subscriber base and network pales in comparison to the size of Verizon’s and the theoretical new AT&T’s networks. With the national duopoly that will exist in the wireless industry in approximately 12 months, I will be left with the following choices:

    A) Stay with the new AT&T and eventually pay higher prices; or
    B) Go to Verizon and pay higher prices.

    I left AT&T for the sole reason that their mobile service in my area (metropolitan Los Angeles) was awful. Atrocious. Inexcusable. Ridiculously awful. I have lived in a number of countries and have traveled extensively across the United States and I can tell you firsthand that the AT&T network in Los Angeles is the worst I have encountered for such a big city. AT&T should be embarrassed for their poor excuse for a network. Don’t even get me started on their “4G” branding. I know. T-Mobile’s network isn’t real 4G either, but at least I can hit speeds in the upper single digits on the downlink. That’s something even Sprint’s 4G network even has a hard time providing. On T-Mobile, I have had relatively decent service, although there are a few pockets that I commute through that have poor service. This itself is also inexcusable since from my home to work, I travel through 45 miles of solid urban area (via commuter train). It’s not like I’m traveling through Wyoming. It’s metropolitan Los Angeles. There shouldn’t be any pockets of GPRS- and EDGE-only data. But overall, my T-Mobile experience has been noticeably better.

    I read a great line in an article (http://www.marketwatch.com/story/why-atts-deal-for-t-mobile-must-be-blocked-2011-03-21) about the AT&T buyout of T-Mobile:

    “Little did I realize that AT&T is the Hotel California of the wireless world. You can check out any time you like, but you can never leave.”

    Summed up my thoughts perfectly, and it described my feeling that fateful Sunday afternoon when I found out T-Mobile was hitting the dusty trail. But today I say “To hell with that!”. If this thing happens, I’m done with AT&T (again, and hopefully, for the last time). I’d love for T-Mobile to stick around, but the reality is that if this deal is blocked by the Department of Justice, Deutsch Telekom is just going to sell to the next highest bidder, which for all intents and purposes, is likely Sprint. And if there was ever a compelling reason to not stick around, a Sprint/T-Mobile tie-up would be a slam-dunk. Because the Sprint purchase of Nextel was such a smooth ordeal. I am not, however, going to pretend that Deutsch Telekom is not responsible for T-Mobile’s demise. They simply don’t have a good enough network to compete. They never could kick the image of an urban-only network because their service virtually disappeared when you left the city (and in many cities, you didn’t even need to hit desert or forest for the service to disappear). Like I said, I even experience GPRS- and EDGE-only pockets in the second largest city in the country.

    I’ve always been a fan of T-Mobile’s plans and customer service. I currently have a two-line Talk/Text/Web Even More Plus family plan and have twice the minutes now than I had with AT&T. In addition, I have unlimited data on both phones. To make the whole thing better, I’m paying $20 less per month now than when I was with AT&T.

    Since my only options are expensive or expensive (i.e., AT&T or Verizon), I might as well get shafted by a company that provides a solid network and doesn’t cripple their Android phones.

    See you in a year Verizon.

    • Anonymous

      Well said.

    • Marcus

      Yes, very well said. But many of use can’t afford a Blackberry on AT&T OR Verizon (or I have to drop to 450 minutes which won’t work with my business). AT&T also bills a month ahead which is never fun either. This merger will only help the already huge and wealthy, AT&T. The consumer gets no benefits.

      • Anonymous

        Totally understandable. I was on Verizon’s website last night mock ordering phones to see how much my cell bill will be increasing. My current setup is a two-line Even More Plus family plan: 1400 minutes, unlimited text and data. My bill is approximately $128.00 per month. To have roughly the same plan with Verizon (but with unlimited text to Verizon subscribers, 500 texts to non-Verizon), my bill will shoot up to approximately $175 after taxes. Trust me, I’m not looking forward to paying an additional $600 a year just to have a cell phone, but it’s simply a life decision I’ve made and come to terms with. I’m not going back to payphones or settling for Virgin or Boost. I travel too much.

        I feel for you, and everyone other T-Mobile customer that’s not happy about the prospect of having to pay more for a service that we all have come to rely on as a part of our lives. It’s truly unfortunate that rate increases are what increases their (i.e., Verizon and AT&T) bottom lines. They’d be surprised how willing customers would be to spend more money if they were given a compelling reason to spend more money. I’m a fan of services that are of value, and perhaps provide a little extra, maybe even intangible benefits. Innovation is what got many here to say goodbye to the “dumb” phones of the past and willingly fork over $500 for a device that’ll be obsolete in 12-24 months.

        AT&T, unfortunately, became complacent after they got cozy with Apple and the iPhone. It was easier to just change people more and not improve their network simply because they didn’t need to. Even with an under-performing network, people were still lining up to get the iPhone. It’s for this reason alone why I, for one, cannot trust a thing that comes out of the mouths of the executives from AT&T. I laugh fairly hard (and it hurts sometimes) when AT&T Mobility CEO Ralph de la Vega says something along the lines of “There’s no need to worry about it. We’ll invest in our network and provide better service.” Those kind of lies have been flooding the airwaves ever since the news came that are beloved T-Mobile was getting swallowed up by the evil empire. As many here are likely former AT&T customers, like me, you have very little expectation that AT&T will invest and provide the services they claim they will provide. If they follow their typical “let’s do just enough” attitude, and there’s no reason to believe otherwise, the only thing us T-Mobile customers will get is poor service at higher prices. Yes. The consumer get no benefits out of all this.

        So I’m stuck with forking over another $600 a year with Verizon. At least the coverage will be good.

    • Dewey Cox

      True enough. TMO’s signal is terrible “in home”. All of their maps are showing outdoor or “in car” coverage
      .I like TMO and have been with them for 6 years but it’s not lying to say that coverage is lacking and I live in San Diego, not some rural area.
      As readers of TMO News, we have to remember that WE are a small minority of the base. The average customer does not care about 4g and such. They want to make calls and sent text and play Angry Birds. I was in the industry for over 10 years and dealt with far more “free” phone customers than smartphone customers.They are the ones that will go quietly to AT&T because they will get the free phone and sign up for the cheapest plan they can get. WE are the part of the base that wants the latest and greatest and will pay full pop for it.
      I own a small business and am worried about who I should go to when the dust settles. AT&T business plans are lacking.
      In closing I feel sorry for one of TMO’s retail partners here in SoCAL. He just opened up 3 new locations that look exactly like TMO’s playground stores. I am sure that he spent tens of thousands of dollars to see it go to waste.I cannot believe he did not get a heads up from his “partner”.And to my friends in the industry…….I feel badly that you have to wait to see what will happen to your position after the merger. You deserve better than that.

  • Tyrone M Jackson

    Remember folks, Jim Alling and the other officers of T-Mobile make a financial killing if this take over goes through. So when you read anything they have to say about this take over, keep that in mind.

  • http://twitter.com/Deke218 Deke218

    In other words, until this gets approval, everything will be the same. However the day after the changes, your unlimited plan will disappear, your unlimited voice plan will double in price and you will get dropped calls with every call you attempt to make. Welcome to progress.

    • YouSuck

      You Got it ! Att Sucks

  • YouSuck

    Its Sorry To Say But they/you will lose more at the end of this if you let the merger happen your stocks will be worth less .I love Tmobile But Im sure i wont be the only one leaving at the end of this .

  • Anonymous

    Just flip over to AT&T’s home page and take a good look at their data plans, pretty freaken sad. Those data caps are just ridiculous, they are praying for you to go over so they can zing you with overage chargers. They do that to their so called good customers what the hell do you think they will do to T-Mobile’s customers. I was once a customer of AT&T, they are terrible to put it mildly. Everyone has his or her AT&T story, not going to go into it but I am leaving T-Mobile shortly. This decision is killing me, sounds silly but I really was a very proud and GOOD T-Mobile customer who bought 4 top of the line phones and now they are just paper weights. G1, BB9700, MyTouch 4G and the Nexus One, none of these will work on AT&T’s Network, that really pisses me off. I spent over $2000 bucks on these paper weights, not giving them any more of my $$$. I’m taking myself and all family members with me.

  • Southerner

    I started with T-Mobile years ago when a co-worker had as-good or better coverage than I did while on AT&T. Since the price was better, it was a no-brainer. Neither is as good as VZW but Tmo covered 90+% of where I went so I still thought it was a good deal for the money. I’ve been dithering off-contract since January but since AT&T’s prices are no better than VZW, I’m looking at yet another no-brainer.

    • Jeffreygreen1315

      I agree with you Southerner. If I have to pay the cost, I will play with the boss in coverage(Verizon).

  • Techguy

    Yeah, the some of the phones will eventually be “bricked”. It is going to take some time for this to happen. Lets say this deal closes 1 year from now. That is the earliest that is likely to happen. So, 1 year from now AT&T and T-Mobile can start planning the network integration. And no, they cannot start this any earlier than the FCC gives permission. So, you have thousands and thousands of cell sites that you have to look at 1 by 1 to determine which ones you keep and which ones you don’t. On each individual one, you have to compare the coverage, leasing agreements, and etc to see which one gives you the best options for now and the future. You also have to look at all your switching centers/central offices to see which of those give you the best leasing and expansion possibilities.

    After all that you can begin the migration of all these thousands of cells (2G and 3G). Coming from someone who actually does this type of work, this is a huge undertaking. On top of doing all that, some of the same personnel will be working on building an LTE network and maintaining the current network. It could realistically be 3 years from now before that phone “bricks”.

  • jigsaw

    “Q: Will my rate plan change because of the acquisition?

    A: All customer contracts entered into before the change of ownership will be honored [for their applicable period].”

    what exactly is the applicable period…?

    • http://www.facebook.com/people/Eric-Sjoberg/1277288865 Eric Sjoberg

      I take that as they will honor your contract pricing thru the life of the contract. After your contract is up, however, you may get a price hike, but at least at that point you could alwys switch if you desired

      • Buddy M

        Yep, my T-Mobile contract is up next January. If this deal closes, then my family (3 lines), will be off to Sprint or more likely Verzion. I’m starting to check out the 4G LTE phones they will be offering, and we live in a 4G LTE area. I left AT&T over a year ago…too pricey, so-so customer service, and too many dropped calls.

  • Rickdsf

    First, this was a total set-up: Ask yourself why would T-Mobile have attacked AT&T and the i-phone in their previous ads? They knew of the pending buyout and tried to make us think they were really trying to compete. Second, as for the letter, the bottom line is that even if our plans are “grandfathered in” they won’t be honored after the 2 year contract. In other words, 2 years later you need to look for a new carrier. My $79 plan will go to $140, the current same plan AT&T has. Third, AT&T didn’t improve their own network but oversold capacity so instead of building a better network they just bought out T-Mobile. It is an even better deal for AT&T because most of the customers left with T-Mobile will have their bills go up at least 50% if not over 100% AT&T will get us to pay through the nose to use our current network that will be overcrowded. A win-win for AT&T. That extra money won’t go into improving services but into their CEO’s pocket.

    • Dewey Cox

      As far as “attacking” AT&T, they had no ground to do it before the 4G network and the MT4G was available. Trust me, they thought about doing it when the G1 came out. It was nicknamed the iPhone killa and the boxes for the accessories said “killa” on the label.They thought about doing it with that abortion of a device called the “Shadow”.They blew it with the Sidekick but thats another story. They could never really attack them before because our phones and especially our network was lacking, but they thought about it.
      Secondly, Where do you get your figures from? No plan will double.Even EM+ plans will not double. Please remember, most customers are not readers or followers of this or other “tech” sites. We are the minority of T-Mobile’s customer base.We are all guilty in thinking that all of the customer base is like we are. Most will not pay full price for a new gadget Most do not care about tethering. The average call and text user will see a small increase. Do not overlook the fact that a good number of the current base is made up of people who did not get approved from AT&T or Verizon. Hell, even Sprint is tougher to get than T-Mobile.This is a customer base that wants the FREE phone and bill credits every month.Here in San Diego, it seems like Cricket is our biggest competition.This and a number of other reasons is why we are and would likely remain in 4th place.
      And you are correct, it is a win-win for AT&T. They let someone else do the work and will take credit for it. Their service will improve as soon as (if) the sale gets approved. If i owned them, I would have done the same thing. It’s a much faster way to do it. Their network was in crisis mode, due to the iPhone and this was the best way to fix it.Do not allow yourself to think that they will not improve their network. In the giant pissing match that is Verizon/AT&T (remember the coverage map war?), being able to brag that they are the largest wireless company along with having the largest network is priceless to them.
      I do not want this to go through for various reasons with the biggest one being my freedom of choice. I also know that if this gets turned down…..it will just happen again with different players. DT wants to dump us.

  • Jayq330

    T-mobile will not be changing anything, blah, blah, blah! We know you won’t be changing anything! Its at&t we’re worried about, what will they do? I love my wifi calling on my vibrant, how much will they charge for that service? $10,i wouldn’t be surprised if they charge $20. How is it that the 2 smallest of the 4 major carriers have the best plans? T-mobile & sprint have unlimited data while the giants have capped data plans, what is it the bigger you are the more you charge? It should be the other other way around. You have sprint & t-mobile bringing real innovation to the networks, t-mobile got toys of femtocells & turned your phone into a wifi phone in one shot! & throttle you down if you used too much web. Sprint gives unlimited everything & has the best plan with the mobile to mobile with 900 or 450 land line minutes. & all those wimax towers could be turned into lte in the flick of a switch, so they already have towers set up everywhere already. Why is it that these bigger companies bring nothing to the table & charge more? I understand they are bigger, but if the 2 smallest networks can do it for less while giving more why can’t they? Its cause they are greedy, & now t-mobile its going to let these a-holes be the only gsm network in the usa & take away all the things that made t-mobile special & win awards. I will switch to sprint if the prices & features change,&i know for a fact at&t’s greedy a*s will cap the data plans. I made a comparison of the features I have on t-mobile for $85, with at&t those features would cost me $145! $20 for text?wtf! $45 for 900 minutes another $45 for there 4GB data & you go ahead & go to at&t.com & see what you’ll get with this merger. Sprint is giving $125 credit if you switch over to them, well I’ll be one of those if they mess with the rates & features. This is 45 million people! Being sold to a company that they didn’t want in the first place & can I use this as a breach of contract to cancel without penalties? Someone please tell me because I need to know. When was the last time you saw at&t our verizon create a feature that they didn’t have to buy out a salller network to install into there’s? & now that at&t doesn’t have the exclusivity deal with the iphone they lowered there prices a bit & that was because they knew you had no choice if you wanted the iphone you had to pay more than anyone should have.just imagine when they become the largest & only gsm network in the usa? You think they won’t overcharge? This will be bigger than being the only one with am iphone. What do you think of all this?

    • Concerned as well

      I agree with most of what you said but to answer one of your questions, No, you can’t use this “possible buyout” as a breach of contract to cancel without termination fees. Why would you even want to? You still have the great service that T-Mobile provides and nothing is even going to change for at least a year (so they claim). You get the lower prices and the best devices with unlimited web and wifi calling now. So what are you hoping to accomplish by canceling service now? You want to jump to an inferior company with higher prices and less coverage? Why not ride this out as long as you can to keep the lower prices? Your contract will protect you more than anything else. It says that you are guaranteed to keep the prices and features that you have now until your contract is up. That includes wifi calling and unlimited web. What if the buyout isn’t approved by the FCC? Then you have signed a contract with another company just because you jumped the gun. I say to just chill for a minute and wait to see what actually happens. Extend your contract for as long as you can. Wait till the deal is about to be finalized and renew again. Lock in your prices. I would not be surprised at all, if the buyout is approved, if AT&T raises prices. They claim that this will allow them to lower prices but who is going to stop them when their only real competition is Verizon who already has the highest prices in the industry?

  • Southerner

    You might want to check out Simple Mobile. They’re an MVNO on T-Mobile now so your phone will HAVE to work. Here’s a Cnet article: http://reviews.cnet.com/8301-12261_7-20047054-10356022.html

    I note that they don’t seem worried about the takeover so it might be a safe place to jump. $60/mo. gives you unlimited everything. Or at least as “unlimited” is usually defined by the carriers. At least they’re up-front about it.

    I have some problem with the limit of Tmo and AT&T’s coverage so I might have to go elsewhere but if this bunch is as-advertised, I might consider it anyway.

  • http://pulse.yahoo.com/_FKYPZOOMGVGRMUT7HC7M6CDPHE David T

    Learn the real story behind the AT&T / T-Mo merger. Follow the trail of political monies that their top lobbyist puts in the pockets of Washington politicians & special interest groups. Follow it on Twitter @ F_Off_ATnT

    • Really, no 4g

      Sorry I am a twitter novice. How do I follow that tweet?

  • Anonymous

    I’d say people are rightfully mad. I am an AT&T subscriber and I completely sympathize with Tmo customers. AT&T is a poor network with bad customer service.

    http://www.transdgtl.com

  • Loco4e

    EVERYONE GO WITH SPRINT !!!!
    AT&T is going to OVER CHARGE and T-MOBILE does not CARE about their CUSTOMERS only the THEY ARE GETTING FROM AT&T.
    BS!!!
    VERIZON YOU SHOULD JOIN WITH SPRINT !!!!!

    • Lurio

      T-MOBILE DOES NOT CARE ABOUT THEIR CUSTOMERS ONLY THE MONEY THEY ARE GETTING FROM AT&T
      T-MOBILE DOES NOT CARE ABOUT THEIR CUSTOMERS ONLY THE MONEY THEY ARE GETTING FROM AT&T
      T-MOBILE DOES NOT CARE ABOUT THEIR CUSTOMERS ONLY THE MONEY THEY ARE GETTING FROM AT&T
      T-MOBILE DOES NOT CARE ABOUT THEIR CUSTOMERS ONLY THE MONEY THEY ARE GETTING FROM AT&T
      T-MOBILE DOES NOT CARE ABOUT THEIR CUSTOMERS ONLY THE MONEY THEY ARE GETTING FROM AT&T
      T-MOBILE DOES NOT CARE ABOUT THEIR CUSTOMERS ONLY THE MONEY THEY ARE GETTING FROM AT&T

  • http://pulse.yahoo.com/_WO4F4JZ4GRAXM5H34G6GNVXNKQ -=Pat Maweenie=-

    Since Sprint is opposing the acquisition, I’ll look at them first as soon at AT&T tries to touch ANYTHING on my rate plan.

    • Lurio

      YES SAME HERE

      • http://pulse.yahoo.com/_WO4F4JZ4GRAXM5H34G6GNVXNKQ -=Pat Maweenie=-

        I talked to a Customer Service rep this weekend, and I didn’t bring it up, until she did at the end of the call. I told her I was truly saddened and that TMO CSRs should stay onboard and teach AT&Ts poor excuse for reps how to do things. I used to have AT&T ( Cingular at the time) and had nothing but problems with them. I’ve been with TMO for 8+ years.

        • Lurio

          Same here I had AT&T the only thing i got from them is excuses and PROBLEMS.
          I move to T-MOBILE and i was HAPPY but now that they are doing this BS I’M moving to SPRINT !!!
          T-MOBILE DOES NOT CARE ABOUT THEIR CUSTOMERS ONLY THE MONEY THEY ARE GETTING FROM AT&T
          T-MOBILE DOES NOT CARE ABOUT THEIR CUSTOMERS ONLY THE MONEY THEY ARE GETTING FROM AT&T

        • to the T

          It wasn’t T-Mobile USA’s decision…this aquisition was proposed and approved by mom & dad over in Germany.

  • Lurio

    I though that T-MOBILE was different that they care about their customers.
    I guess not WE got THROW OUT IN THE COLD WITHOUT A JACKET !!!!
    I guess with MONEY the SKY is the LIMIT.
    This will get approve AT&T is going to GIFT OUT more MONEY to get this PASS.

  • Piss OFF AT&T!

    Guess what fellow T-Mobilers, I got a nice text message from T-Mob (aka AT&T) saying that I needed a Tethering Plan and to go to T-Mobile.com and sign up for one, even though my plan from 2007 and is unlimited. Things are already changing friends, I’ll be jumping off the burning ship real soon.

    • guest

      I’m not sure why you try to spread BS just to make T-Mobile look bad. I have been on TMO for years and tether with a custom ROM on my rooted phone. I go over my “unlimited” limit almost every month and have yet to get a text message. Whats funny, is my buddy on At@t tethers, and has for a while, with his iphone and has yet to get any emails either, also being a heavy data user. Lay off the sh|t flinging and get your facts straight. Almost every article and official press release I have read states that there has been no crossover of any kind of management or marketing ideas yet since nothing has been approved. It doesnt make sense for any kind of integration to start happening before anything getting approved because Tmo would not want At&t to know any of its inside info and vice versa if the buyout does not end up happening.

  • Denesekokomo not happy

    I hope the deal does not go through. It will be a monopoly and its not right we came to t mobile from centenial when att took them over because there prices were high there packages were not true unlimted just like verizon i have been with both companys and was not happy. We are happy with tmobile they are the only true unlimted , sprints new comercal is a lie they are not true unlimted, t mobile is doing just fine with how there pricing and packaging is do your coustomers a favor and dont give in to greed think of the coustomers who got you where you r