T-Mobile Posts Question & Answer On AT&T Acquisition

Following today’s announcement of AT&T acquisition of T-Mobile USA, T-Mobile has posted a Q&A answering several frequently asked questions. And one question a majority of you might be wondering is whether T-Mobile will be getting the iPhone.

All the answers to your questions below! Leave your thoughts in the comments!

An agreement was announced under which AT&T will acquire T-Mobile USA. The agreement is the first step in a process that, including regulatory approvals, is expected to be completed in approximately 12 months. Until then, we remain a separate company and continue to operate independently.

We know our customers, business partners and others may have many questions.

Here is some more information:

Will my service change?

There is no change in your service and we remain committed to ensuring you have the best experience possible experience using your T-Mobile USA products and services.

Will I now be billed by AT&T?

No, your billing remains exactly the same. T-Mobile USA continues to operate as an independent company. As always, you would receive advance notice to any changes to your services.

Why is T-Mobile USA doing this?

Bringing together these two world-class businesses will create significant benefits for customers. The merger will ensure the deployment of a robust 4G LTE network to 95% of the U.S. population, something neither company would achieve on its own. Also, because of our compatible networks and spectrum, the customers of T-Mobile USA and AT&T will experience improved voice and data service almost immediately after the networks are integrated.

Will T-Mobile USA’s quality be reduced?

No. In fact, the combination of AT&T and T-Mobile USA will offer an even stronger service to customers. Until the acquisition is closed, we will work hard to maintain our position as the value leader with America’s largest 4G network.

If the acquisition closes, will I still be able to use my T-Mobile USA phone?

Yes. Your T-Mobile USA device will operate the same in the future as it does today.

Should I wait to sign-up with T-Mobile USA or upgrade my phone?

No, T-Mobile USA offers the latest wireless devices that are affordable on America’s Largest 4G Network and the combination of AT&T and T-Mobile USA will mean even stronger service for our customers. Now is a great time to be a T-Mobile customer.

Is T-Mobile USA getting the iPhone?

T-Mobile USA remains an independent company. The acquisition is expected to be completed in approximately 12 months. We do not offer the iPhone. We offer cutting edge devices like the Samsung Galaxy S 4G and coming soon our new Sidekick 4G.

Will my rate plan change because of the acquisition?

We will honor all contracted plans that are entered into before the change of ownership.

[T-Mobile]

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  • Nospam

    what other GSM service provider is even decent in (NY) if we choose to jump ship?

  • Lunakov

    What a joke, all bets are off once the merger is complete! I doubt I will get to keep my t-zones for $4.99 a month unlimited data plan! This deals stinks, less options for consumers. I hope it does not regulatory approval.

  • Guest
  • Viper89ea

    Att= no app outside the market store? Noooooo

    • Viper89ea

      bye bye gameloft.com won’t be able to install games on att

  • Viper89ea

    Att= no app outside the market store? Noooooo

  • http://twitter.com/bradbamford bradbamford

    I don’t want a stupid iPhone, I want T-mobile’s customer service and low rates.
    #AttSucks

    • Blacksheep427

      short and true

  • Youngt82

    Oh wow whoopity doo!!! Sidekick 4g and Samsung Galaxy S 4g is not that much of a big deal to be happy with T-Mobile at this point we need better and hot phones and some dual core like the htc pyramid and others. But I think this information was good and straight information so we see what happens. I just want froyo on my damnn mytouch slide already :( lol

  • Nospam

    right the low rates. I doubt ATT will gives us that

  • Craig

    what about the employees??? i work for tmobile what does that mean for me?!

    • hardcoreTMOB

      We still have 33 million customers that we need to take care of… our jobs aren’t going anywhere. Our team is just getting bigger and stronger.

      • T-mobile

        Not likely…..No compnay keeps two or everyone. If you have an AT&T store in your town, T-Mobile store is going away….. Companies are acquired to reduce expenses (i.e. headcount). Get your resume together.

      • Blacksheep427

        Sorry, you will be AT&T drone or unemployed. Best of luck…

    • Ted

      Time to get a new job. They won’t keep all of the stores. With every retail acquisition, the redundancy is eliminated and the company aquired is the one to go….

    • George W. Bush

      Unfortunately, mergers result in the loss of jobs. I would expect a large number of T-Mobile employees to be laid-off after this is approved, and continue on through the actually merger.

  • Anonymous

    The things I’m worried about is AT&T’s policy on Android phones, you have to use the side loading app for non market apps, they cap their data at crazy low #’s. I have a rooted Nexus One and I do some things with my phone that well let’s say AT&T would surely frown upon. What about the 1700 network our current phones run on, will this still be usable. I really like, (love my Nexus One) and would like to be able to use it for some time. I always buy new phones but it’s nice to be able to just throw the sim card in whatever phone I feel like using at that time. Any answers on any of these things?????????
    PS I hope TMO-News stays up and running I am always on this site.

  • Mvb757

    Snice they “say” tmo is not getting the iphone, does that mean that I can unlock one and it will be 3g???? If so I’m good!! Our plans can’t change if we already had them before the merger so u better get a good plan and stick with it now!!

    • jarjon76

      It can (and will) change once your contract ends. So at best, you’ll have an extra 2 years of your old plan once the merger kicks in.

    • Blacksheep427

      It will change, sooner or later and definitely for the worse not better. Others have been through other A Fee & Fee mergers ( Cingular ) and apparently, it was BAD. Bad for me that I just a few weeks ago did an extension for an Unlimited everything Loyalty for a total of $97 per month. I can almost see the bill getting fat and much more expensive to be treated to extremely poor customer service. I’ll try to claim breach of contract when the change comes OR I’ll just bite a big ETF. But I will 90 plus % not going to be here after the merger. I despise AT&T. They were bad when I had their contract years ago. Not again.

  • Anonymous

    I’m currently on a Flexpay plan with T-Mobile and getting International Blackberry (BIS) Service for only $19.99. I can even use it down in Mexico with no data roaming charges… I’m very worried that might change once the merger is complete :( If it does, I would probably switch to Virgin Mobile.

  • Youngt82

    And for the iphone fans its better just to wait to the iPhone 5 comes out in the summer because I believe that is what T-Mobile is waiting for , so now or really soon the iPhone will be old news. So be patient and wait because I strongly believe T-Mobile will be getting it by then.

    • jarjon76

      The iphone is overrated.

  • Anonymous

    What Sarah said…. this simply says that nothing will change until the deal goes through. Duh… that’s a given since T-Mobile can’t use a pending sale to change its existing contracts with customers (albeit user contracts gives T-Mobile the right from date of notice forward to change a user’s contract to anything it wants, including canceling the user’s account).

    This supposed FAQ is damage control so that people don’t flee en masse to other carriers (e.g., prepaid). I say “supposed FAQ” because I doubt anyone posed those questions. AT&T and T-Mobile no doubt had this prepared weeks ago, ready for posting once the deal was announced.

  • ravercwb

    How compatible are the networks with they operate in completely different frequencies?

    • MIKEEEEE

      @ravercwb, outside my front door i roam on att. the nearest t-mo tower is 30 miles away. i use wifi calling in my home. att roaming is ok except for 3g data edge works ok.

  • Anonymous

    Any information on new up and coming smart phones. Pyramid and the new LG device supposed to be coming out with the tablet on April 20th???? I was going to buy one of these new devices as soon as they landed. I’m hoping they still come, I was so excited about these new devices, this news just killed me, I know it sounds dumb but I really like T-Mobile as my mobile carrier. Had no plans on leaving. Hoping this new buy out brings bigger and better speeds to our network without capping our data. I have a good plan and have been with T-Mobile for some time. What a fucking baby I am, someone slap my face.

    • inastateofshock

      I used to work for AT&T and left for T-mobile. I WILL NOT continue once AT&T owns them. I couldn’t stand the sales pressure AT&T mangement put us through on a daily basis to increase sales and the techniques we were forced to use on customers!!!

  • Russiansolja

    I’ve been a Customer with T-mobile for 7 years and last month switched to at&t because of one phone I wanted. To see these two company’s come together could be a good thing, And I’m kinda excited to see them merg just to see what happens next.

  • Keykaulitz

    This is fucking dumb.

  • Rgoubin

    The core system is GSM for both networks the only difference is for 3G/4G for data
    VOICE IS GSM NO DIFFERENT
    THE DIFFERENCE IS DATA
    GSM WORKS ALL OVER THE WORLD

  • Danlaw23

    It doesn’t sound stupid. I love T-Mobile too.

  • Gfhjgty

    Only question: are the plans and features going to be grandfathered in? If not – b-bye.

  • Razorman033

    So What will happen to retail employees?

  • http://pulse.yahoo.com/_6BZWRJOKVCUIZWHMEWABAUBLHQ gfam

    The “questions and answers” T-Mobile really needs to be addressing is how EXACTLY we are going to benefit from this buyout. Will customer service stay the same or go to crap? If this buyout means that we all of a suddenly will have to “deal” AT&T’s poor customer service, then the deal is going to FAIL for the majority of present T-Mobile customers. How about T-Mobile’s philosophical approach to grandfathered plans, will AT&T still honor ours? These are the questions T-Mobile and AT&T needs to be addressing to T-Mobile’s 30+ million customers. I for one, and millions of others, WILL NOT STAND for POOR customer service with higher priced plans. Talk about A COMPLETE SLAP IN THE FACE! Millions, upon millions, upon millions will settle for Verizon instead. Be warned AT&T and T-Mobile, watch…

    • new sprint customer

      yeah im switching to sprint so i dont have to deal with At&t’s terrible services

    • another merger

      Why would t mo care what you do or how your customer experience is? They just made billions for the only project they care about DT coverage in europe.

  • http://www.facebook.com/people/Lucas-LeCompte/47912789 Lucas LeCompte

    well i just starting working for tmobile and im looking for a new job. They are going to cut a bunch of the work force, and just take our towers and our call centers. ATT customer service wont get better, it will stay the same. Im really trying to be positive about this but i cant. It feels like i have been stabbed in the back.

  • Mike

    If this deal is approved by FCC, ATT and Verizon will own 75% market share. “whatever one doesn’t get, other one gets” kind of deal would not be good for the customers or the cell phone industry development in the long run.

  • Ohgeez10

    Very curious how UMA calling (for Blackberry users) is going to pan out.

    • Dude

      Yeah, I pretty much rely on it at home with by Bold 9700.

    • Dude

      Yeah, I pretty much rely on it at home with by Bold 9700.

  • MrKing

    ALL DEVICES SLATED TO BE RELEASED THIS YEAR WILL STILL BE RELEASED!!!!!!! LG GX2 4/20/11 LG G SLATE 4/20/11 SIDEKICK 4g will still be released nothing is changing as far as phone or plans not much should affect current customers or new customers ….Until the sale is complete Stop worrying … Cant really see AT&T pissing off current customers or creating a issue for future customers …. Wouldn’t be a smart financial move …… T mobiles customer base and network is what made T-mobile a attractive acquisition in the first place

  • Chris

    AT&T, VZW, & Sprint all suck because they’re American companies. T-Mobile USA was good because it was basically a subsidiary of a European company. The Europeans are cashing out of the American telecom biz so they can make their services over there (even) better. The wireless free market is dead. They will all be priced the same. Your switching from one to the other means nothing. American corporations with voracious appetites for dough, screwing their customers to please shareholders – and doing everything in their power to create duopolies (and ONLY because monopolies are illegal). Sprint will be the next to be swallowed up…

    • TMObile

      Just so you know VZW is not a true American company lookup Vodafone

  • Anonymous

    Well, it seems that things are changing as we speak. The Even More Plus plans are gone and only available to current customers. Also, I couldn’t find the Blackberry International E-Mail add-on any more.

  • Chaser3007

    But can I cancel my service with Tmobile and not get the ETF? I despise AT&T

  • Anonymous

    I live walking distance from the T-Mobile corporate offices here in Bellevue. I’m wondering what will happen to all those employees and whether this will turn Factoria into a ghost town.

  • http://www.facebook.com/profile.php?id=1025378056 Zhaoxin Ding

    As horrific as this is….what im getting out of it is

    -nothing changed, if maybe customer service policies
    -merged spectrum, better coverage anyone?

    Hey as long as I get the 2-year upgrade thing, I dont see a big reason why this can’t be a good thing.

  • Anonymous

    I’ve been a T-Mobile customer for years, using the family plan for myself, my husband, and our 2 children. Their customer service has been amazing the entire time. I love calling T-Mobile and getting someone who actually wants to help and is genuinely interested in helping you. After reading the other postings, I’m concerned that will go away…we all know that people get laid off when there are buy-outs, and the little company gets the crappy end of the stick. I also immediatly went to the AT&T website to check out pricing on family plans…..YIKES!!!…their fees seem high. Does this mean I should expect my cell bill to go up?

    • Sigh.

      ” Does this mean I should expect my cell bill to go up?”
      Try reading the article before commenting.Specifically the last question.

      • Anonymous

        Try renting a personality douchebag. What reason do you have for being such an a**hole? She asked a simple question and wether it is answered or not, there is no need for YOU to be a prick!

      • Anonymous

        Not immediately….but yes….I would expect that the minute one of your phone’s breaks, and you need to get a new handset…that you’ll get plan-jacked into one of their plans. OF COURSE, I’m talking about after the next 12 months ( knock on wood, because in this crazy world….you never can tell.)

    • Bimmerz

      You won’t see any changes on your bill until next year at the earliest. And if you’re in contract (2 years) most likely AT&T will honor it – as they don’t want to lose customers.

      I am guessing that when (or if) this goes through next year, you’ll begin to see a LOT of good offers from Verizon, Sprint (to steal your biz away from AT&T), and even see some good deals with AT&T (to keep your biz).

      So if I were you, I’d wait it out, and enjoy Tmobile for the next year, and then decide what you want to do.

      • Blacksheep427

        I do not agree. AT&T is that company that blames their own customers for problems, remember? Weak data coverage due to iPhone using too much, iPhone owner not knowing how to use data service, etc. Hope some other carrier offers good deal NOW. Even though I just extended, I’m ready to get out quick. I will NOT be a part of AT&T, period.

  • Drew

    For all of the meatheads that asked whether or not you’ll be getting the iPhone, you will see in the coming months what morons you are for asking. Should be the least of your worries… Say goodbye to whatever it is you like about your wireless service and smartphone. Bureauracy and bullshit… Enjoy having fewer choices and being told what to do with what you paid for.

    • Blacksheep427

      sounds just like the OLD AT&T.

  • Humtpy4321

    everybody is making a big deal about this before anything has happened yet the news out today and everybody is acting like the 12 months is up to its last count down.. We the customers don’t know whats going to happen yet so calm down and just relax we have a year why are you all stressing out now..?

    • http://www.facebook.com/hugo.a.perez Hugo A. Perez

      Well, I guess it is the Final Countdown indeed.

      • Jack

        OMG.
        Win.
        But I guess we all should have quessed that the Final Countdown wasn’t just a song. Hahaha.
        :’)

    • Anonymous

      Get a grip on yourself man…..do you really think this is for the best ? C’mon…who are you kidding ?

  • Uncle Paul

    Waaaah, I hate AT&T …waaaaaah t-mobile sold out. Shut up….deal with it. Tmobile stinks.

    • Humtpy4321

      i hate at&t as well but gosh shut up and stop crying we have time to find out whats really going to happen

      • Anonymous

        Are you two THAT naive, or are you just both venting ? What do you THINK is going to happen. That AT&T is going to come in benevolently and take on current TMobile customers like the well-intentioned caretakers they are ?

        Get a grip, and get real. This is a monopoly we’re talking about. Geeze…telling people to stop crying, for pete’s sake. How about using those neuron’s, Einstein’s, and smell the stench for what it is.

  • Rasp57

    T-Mo has the best customer service, AT&T has the worst Customer service, voice and data service. When my contract is up, some one else is getting my business. Uh oo, another dropped call from AT&T.

  • The Meester D

    Would this mean that once the network merges, I would have 3G access on my Unlocked which is currently running on TMo’s EDGE network because of UMTS frequencies (1900 / 2100)?

  • MT3GS

    This is bullshit! I DESPISE AT&T, but LOVE T-Mobile – Damn it, Why does it have to be like this????? Why does one shitty company have to corner the GSM market in the US!?!?! If I didn’t use my phone overseas, I would switch to Verizon in a heartbeat! But Damn, I thought you guys were joking until it came out on CNN… This is just about the news I needed to absolutely ruin my weekend – I guess bye bye customer service – AT&T is too big to know what great customer service is all about!

    • Fortunate1

      You’re weekend could be MUCH worse! Try not to be so over-dramatic! You could be one of the many now homeless in Japan, you could have a life-threatening illness and pass away any day. It could be so much worse! If you’re weekend is ruined because of this, then you haven’t lived, or experienced life’s obstacles yet.

      • Anonymous

        Or you could unwind a little and understand that within the context of this announcement, his response is entirely rational. He didn’t say this crap-news murdered his family and ran over his bushes, he opined that AT&T is a worthless sack which is entirely deserving of our deepest derision and scorn. QED.

  • http://twitter.com/Darkcloud25 Cloud San

    im moving out of the US man i dont like any of there carriers but tmobile and maybe sprint and with this happneing i can only imagin that verizon will do the same with sprint. damnit man Japan or UK here i come

    • http://twitter.com/SParKlngCyaNide SparklingCyanide

      that’s true its only a matter of time until Sprint is bought up by Verizon now…

      • Anonymous

        Man watch your tongue……don’t jinx it for those of us who’ll have to bail to Sprint.

        • http://profiles.yahoo.com/u/35HLVJSI34LMH5M274SCGWDZBY mike

          Marcelo is right, Sprint will be the fallback for us T Mobile customers if we feel screwed after the merge.

    • Anonymous

      No way that is going to happen. There’s already talk that Washington may not approve AT&T’s acquisition (on the basis there’s not enough competition with four major carriers, so folding of T-Mobile into AT&T would create three carriers, which is far too little choice for consumers).

      If the AT&T happens there’s no way Washington would approve a Verizon acquisition of Sprint, that would reduce competition to two carriers.

  • NexOne

    im sooooo depressed!!!!been a tmo supporter for a long time and i knew tmo weren’t gonna last long but bought by At&t(evil blue)?are we still getting our HTC Pyramid?

  • Minioninnc

    I don’t think none of us will have to worry about ETF’s, AT&T/TMo merger etc…They say the world is ending in 2012, which is when the take over is spose to happen. So basically AT&T spent 39b on us, and they aren’t going to get to reap any of the rewards by getting such nice customers like us. LOL! I think Nostradamus predicted this back years ago, could this be another end of the world sign? :) I went through the Verizon/Alltel merger and said back then as long as they left me alone I wouldn’t have a problem with it, well they didn’t as you see, since I am with Tmo. So I will say it again, as long as AT&T leaves me along, I won’t have a problem with them either. Where Big Red got me was when I wanted to get a new phone, once this happened, that opened the door for them to up my charges. At that point I left.

  • cnote

    we all will be watching AT&T when this deal is done and if they think we all will follow them like sheep they better think again. If they don’t honor contracts and instantly improve their customer service to T-mobile standards, they will loose millions of customers before they ever get them. AT&T I hope you are listening!!!!

    • Jack

      They can’t really “instantly improve their customer service” because that kind of stuff doesn’t happen overnight. But I hope they do improve their service though.
      Another thing, one of their main reasons AT&T wants T-Mobile is for their spectrum, so I think acquiring for more customers is only a secondary reason and not their priority.

      • Methodicalman13

        honestly, i think they just doubled their tower coverage. they basically bought our network, not our people or plans

    • Methodicalman13

      and i say to that, hopefully that is the reason they keep all our employees because of what we do for our customers

  • MagentaMadness

    Now for the more important question…”Will T-MO employees still have a job after the acquisition?

  • Anonymous

    not enough! i have questions…this don’t cut it!!!!! still not comfortable with this process.

  • Brandon

    This is Bull… I am not happy about this at all, I hate AT&T with a passion…

    • Anonymous

      I switched to T-Mo specifically to get away from the Bell South / AT&T / Cingular clusterfuck. The real pain is that I paid cash for my Galaxy phone… and now those AT&T tards will own the network. I guess I’ll end up on Verizon.

      What a pisser.

  • http://www.facebook.com/profile.php?id=1619043439 Richard Pruitt

    The questions that should have been asked were… What options do current T-Mobile customers have in order to cancel the service/contract before transfer of ownership? Will the ETF be waived if the customer wishes to cancel the contract due to the merger? If the current T-Mobile customer has a previous balance with AT&T, will the service for that customer be disconnected after the completion of the acquisition?

    • Methodicalman13

      um no questions should be will i still have a job in a year? :-)

    • Ron Dickerson

      No. No. I’m guessing not, unless they link your accounts via your ssn.

  • AT&T-Mobile_??

    F*&*k the iphone will i still have a job!!

    • Teamcass Tjcass

      Please post when u find out

  • Ajdhdhdj

    Wow didn’t think I’d wake up to fear of losing my job

  • kcb

    This blows. Of all the companies I have ever dealt with over the years- both for (my old…) landline service etc– the *LAST* company I ever would do cell-phone business is AT&T. It’s enough to make me watch to switch to CDMA.

    • Methodicalman13

      um I’m a T-Mobile employee, how do u think we feel right now? lol

      • Anonymous

        My condolences, man. I can just imagine the stuff you must be going through right now.

        • Dalcowboy

          lol it says t mobile will remain an independent company in the future… idiots

        • Magenta Magic

          You really believe that right? It’s to keep us from worrying. It’s to keep customers from jumping ship. Come on, think!

        • Goukisan

          no it doesnt say that at all
          you are misreading it
          go find the announcement on wallstreet from ATandT and you will see they are getting rid of the t-mobile name

        • Ron Dickerson

          It’s going to be independent until the merger and then it will be part of ATT. They’re only buying T-Mobile for the customer base, towers and spectrum. Nothing else. Why would they have T-Mobile maintain its presence and charge less for their plans when they could convert all of them to more expensive ATT plans? Also, wouldn’t it be confusing to customers (who are typically morons) that a T-Mobile store is selling ATT plans and service such as DSL and U-Verse?

        • another merger

          That is propaganda to not cause mass hysteria among employees. They still need people to work while they complete the merger. What are they going to say you are all losing your jobs but please stay for a while.

      • http://profiles.yahoo.com/u/35HLVJSI34LMH5M274SCGWDZBY mike

        Hey as a T Mobile employee you might know this: Are the 2 networks going to inter-operate/merge before the 12 months? Honestly this would be a benefit, believe it or not ATT has better coverage where I live, and would like my phone to be able to work on their towers.

        • Renmar

          We found out after the press release was made. So, this blind sided all of T-Mobile employees aside from super upper management. It’s not been fun and we’re worried about our jobs. Are we keeping them, or are they going to get rid of us. Are they going to continue to pay us what we currently make (cause we do make more than AT&T reps) and etc.

        • Magenta Magic

          Think about us premium retailers! It’s not going to be pretty for us Magenta Warriors!!!

        • Methodicalman13

          um i’m already back to finish my degree and i got a buddy that can hook me up with a government job lol

        • Ron Dickerson

          I’d look for a new job now.

        • another merger

          if you stay you will have to go union, which all ATT sales employees are.

        • Methodicalman13

          seriously? i found out today, when u found out…what makes u think i know anything other then i hopefully have a paycheck for the next 12 mos

        • another merger

          Some of the signal is the same and some is different. I don’t know how they plan on using it but they could use the tmo signal for data and att spectrum for voice. This is why the Iphone will work on tmo but it only gets edge data.

      • another merger

        Sorry man, I just quit a month a ago and it looks like the best move I could have done.

    • Ron Dickerson

      I’ll probably go with vzw. I suspect they’ll have great incentives in the form of plans and phones to entice people over and keep them from continuing on with ATT.