T-Mobile Posts Question & Answer On AT&T Acquisition

Following today’s announcement of AT&T acquisition of T-Mobile USA, T-Mobile has posted a Q&A answering several frequently asked questions. And one question a majority of you might be wondering is whether T-Mobile will be getting the iPhone.

All the answers to your questions below! Leave your thoughts in the comments!

An agreement was announced under which AT&T will acquire T-Mobile USA. The agreement is the first step in a process that, including regulatory approvals, is expected to be completed in approximately 12 months. Until then, we remain a separate company and continue to operate independently.

We know our customers, business partners and others may have many questions.

Here is some more information:

Will my service change?

There is no change in your service and we remain committed to ensuring you have the best experience possible experience using your T-Mobile USA products and services.

Will I now be billed by AT&T?

No, your billing remains exactly the same. T-Mobile USA continues to operate as an independent company. As always, you would receive advance notice to any changes to your services.

Why is T-Mobile USA doing this?

Bringing together these two world-class businesses will create significant benefits for customers. The merger will ensure the deployment of a robust 4G LTE network to 95% of the U.S. population, something neither company would achieve on its own. Also, because of our compatible networks and spectrum, the customers of T-Mobile USA and AT&T will experience improved voice and data service almost immediately after the networks are integrated.

Will T-Mobile USA’s quality be reduced?

No. In fact, the combination of AT&T and T-Mobile USA will offer an even stronger service to customers. Until the acquisition is closed, we will work hard to maintain our position as the value leader with America’s largest 4G network.

If the acquisition closes, will I still be able to use my T-Mobile USA phone?

Yes. Your T-Mobile USA device will operate the same in the future as it does today.

Should I wait to sign-up with T-Mobile USA or upgrade my phone?

No, T-Mobile USA offers the latest wireless devices that are affordable on America’s Largest 4G Network and the combination of AT&T and T-Mobile USA will mean even stronger service for our customers. Now is a great time to be a T-Mobile customer.

Is T-Mobile USA getting the iPhone?

T-Mobile USA remains an independent company. The acquisition is expected to be completed in approximately 12 months. We do not offer the iPhone. We offer cutting edge devices like the Samsung Galaxy S 4G and coming soon our new Sidekick 4G.

Will my rate plan change because of the acquisition?

We will honor all contracted plans that are entered into before the change of ownership.

[T-Mobile]

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  • http://www.facebook.com/joseph.singer Joseph Singer

    So, they won’t say what happens to people who are off contract. One would assume that means they won’t necessarily let people who are off contract continue on their legacy plans and force them on to new plans and maybe even force them to sign a new contract.

  • no

    Now there will be only 1 option for using a network that is compatible with Europe. Guess how much things will cost when there is just one option? Guess how bad customer service will be when the company knows you have no other options?

  • Abcdef

    when tmobile goes att will you be able to cancel your contract without penalty i mean is it a contract breaker

    • toolman90

      it depends if at&t buys tmobile, but keeps it under the tmobile name and service then it is not a contract breaker. But if at&t buys tmobile and intergreats the wireless service in to their network and name then it is a contract breaker because the agreement was with t mobile usa and not AT&T wireless.

      • Tvlmh 112010

        Not TRUE!!!! Bank go under all the time.. for example WaMu…… if owe WaMu u now, TODAY, owe Chase! ownership changed, thats all!

    • Tvlmh 112010

      Well that doesn’t have to do anything with the customer themselves… you still have a contract. When the purchase is finalize and you get your bill from AT&T. now you have the obligation with AT&T… same rules apply… you’ll still have to honor that contract… now AT&T owns the title…. your the lessee.

  • Magikmike808

    So it seems we U.S. customers have been dumped by T-Mobile to focus on its true love, the European market. I used to think of T-Mobile as a more modern, civilized, intellectual underdog and would have rather seen a union with a fellow underdog… not with an old, powerful, unsophisticated ogre like AT&T. I’ll definitely be doing some provider shopping again soon. I’d like to know how, after the deal is completed, they intend on handling the Android platform vs. iPhone platform situation. Anyone out there know/predict?

    • Tvlmh 112010

      RIGHT! T-MOBILE IS DOING VERY WELL IN EUROPE, MOSTLY GERMANY! ITS TIMES FOR THE GERMAN COMPANY TO GO BACK TO GERMANY, AND THE AMERICAN COMPANY CAN TAKE-OVER WHAT RIGHTFULLY THIERS, The American People. :D

  • Loco4e

    This is BULLSHIT I like TMOBILE i guess I’m going to Cancel my account.

    I been with T-Mobile for 8 YRS.

    AT&T SUCK BIG TIME.

    • Tvlmh 112010

       Dont Cancel… hold tight… You think you have good Service now, WAIT TILL YOUR BILL COMES FROM AT&T :D

  • Loco4e

    I think T-MOBILE should buy another company instead on joining with AT&T.

    Like spring, US or Clear to make them stronger.

    I guess T-MOBILE is like a B*I*T*C*H you just flash $$$ they will ask HOW HIGH !!!

    • Tvlmh 112010

      uh no…. AT&T purchased T-Mobile…. T-Mobile is LOOSING straight in Major Markets Like ‘The San Francisco Bay Area, Los Angeles Metro Area, New York-New Jersey Metro, Detroit, Chicago, and Miami.’ Very Weak singles inside buildings, and lots of dead zones…. But with Excellent 4G Network. So if you have T-Mobile in these areas hold on, Better Voice and Text service is coming when AT&T takes over ownership of Thier Cell Towers!

  • hewahewa2

    T-mobile has alway been great by it self so why the change?…here in hawaii AT&T has been in the media a few times for having mayjor outages all AT&T services down for hrs. I hope this doesn’t happend for T-mobile customers.

  • cheryl

    can i still use my 4g mytouch phone from tmoble

    • Tvlmh 112010

      More than likely you can use all the same stuff… Its like when Cingular Wirless was purchased by AT&T.. (remember they were just landline and internet in 2007) :D So everything will stay the same. You can keep your T-Mobile phone, service, and plan, but the bill will come from AT&T, of course. Then when your contract expires, either you KEEP EVERYTHING THE SAME AS IS, YOU’LL BE OKAY…  soon as you want a new phone, or try to change your plan, thats when you may, just may have to get a new phone, current AT&T plans, and service.. but like Older people who dont like change, NOTHING WILL CHANGE AT ALL EXCEPT WHOM THE BILL COMES FROM, AND WHO THEY’LL WRITE THE MONTLY CHECK TO. If you dont want to change anything, you wont have to.

      • http://tmonews.com David

        Do some proper research, eventually you’ll have to change your phone, straight from AT&T’s mouth.

  • Carolinapharmacist

    I think all T-Mobile customers should email the FCC and the Department of Justice and make massive complaints, call them continuously, they can’t ignore a major public outcry over this. If I recall, ATT was split in the early 1900′s due to the fact it had a monopoly in US, the Department of Justice made them. If people make a big enough stink over this, they will not ignore it, considering we are TAX paying citizens that ELECT many of the people running it……just an idea…

    • LRC

      The thing is that it’s pretty clear that Deutsche Telekom has pretty much written on the wall: they want out of the US market, and T-Mobile is for sale. If the FTC or DOJ block the AT&T merger, T-Mobile will still be sold, just to another provider which isn’t as good a fit. Any way this goes, T-Mobile USA’s days are numbered.

  • Lacosteguy81

    I was an AT&T customer, I ended up loosing my contract because I lost my job and wasn’t able to pay my monthly bills. I ended up owing them money. If I have a contract with Tmobile, how is this merger going to affect my contract? Does any body know?

    • Tvlmh 112010

      You will be okay….. you’ll just be grandfathered unto AT&T. so smile. you”ll have AT&T by 2012. :D

  • Naomi

    Ok I have a question, I have an LG Sentio phone, and my husband has been receiving text messages from my phone but I’m not texting him anything or anyone, I have my phone with me always right now I’m at work and it happened again, but I did not Text him anything. He called T-mobile and asked them but they said its coming from my phone and gives the time the phone sent it to him. Its strange and freaking me out I mean is it possible that someone my be hacking my phone number and sending messages from my phone?

  • W Arnaysa

    ok i have a question can yu gt a touchscreen 4g t-mobile fone with out internet.

  • Joe

    So with the plans you have now will they change when the merge happens?

  • Joe

    So with the plans you have now will they change when the merge happens?

  • Futsnfup

    Sing this song with me… “lie lie lieeee, lie lie lie LIEEEEEEEEE!!!!

    Lie #1
    “There is no change in your service and we remain committed to ensuring you have the best experience possible experience using your T-Mobile USA products and services”
    WRONG, they are reducing the data bandwidth from UNLIMITED to 2 GB.

    Lie#2
    “Bringing together these two world-class businesses will create significant benefits for customers.”
    I seriously doubt it. They are creating a monopoly. Before ATT there was the “Bell” companies which the goverment broke up because they had so much control that they could set the price wo whatever they wanted. You had no option but to use them and pay teir extremely high rates. Bell has become ATT and is now in the process on monopolizing the phone industry AGAIN!

    This one really gets me, lmao.
    Qusetion1 – Will my service change? There is no change in your service.
    Qustion 2 answer – you would receive advance notice to any changes to your servicesWTF? no, yes, no yes…Question #3 – Why is T-Mobile USA doing this?The TRUE answer… $$$$$$$$$$  Any idiot knows that.Question/Lie #4 – Will T-Mobile USA’s quality be reduced?Of course… they already had T-Mobile stop offering unlimited plans! Your limited to 2GB of data.ATT is the KING OF LYING, always has been, and probably always will be.You gullible sheep will believe ANYTHING you hear.T-Mobile is a German Owned Company, their tech support is in india and , billing in the Phillipines, Egypt and who knows where else. If your STUPID enough to give your credit card info to someone in a foreign country then you deserve to have it stolen.Of course… they already had T-Mobile stop offering unlimited plans! Your limited to 2GB of data.ATT is the KING OF LYING, always has been, and probably always will be.You gullible sheep will believe ANYTHING you hear.T-Mobile is a German Owned Company, their tech support is in india and , billing in the Phillipines, Egypt and who knows where else. If your STUPID enough to give your credit card info to someone in a foreign country then you deserve to have it stolen.No matter what, tmobile will spam the crap out of you with their own offers… and they do stupid crap like text you at 7am to tell you that you paid your bill. Im not lying, I have tried to get them to stop it. They say “We can’t stop notifications”… thats not a notification when you spam me text messages at 7am about my “new free offer”.After 10 years with them, I dumped them today… but for the fun of it, and since they waste my time, I went to their largest store in Dallas TX with a list of why tmobile sucks, walked through the door and started reading it very loudly with 40 customers in the store. All they could do was call the cops. The cops escorted me out and one said “I know this kind of stuff sucks but you can’t do what you just did. I said, “arrest me for it, if you can.” He said have a nice day and got in his car and left. Theres NOTHING they can do except escort you out. I’ll go back next saturday and until a restraining order is put against me, theres nothing they can do.So get tmobile and support foreign the countries of Germany, India, Egypt and the Phillipines. Though I do like the Germans!
    WTF? no, yes, no yes…
    Question #3 – Why is T-Mobile USA doing this?
    The TRUE answer… $$$$$$$$$$  Any idiot knows that.

    Question/Lie #4 – Will T-Mobile USA’s quality be reduced?Of course… they already had T-Mobile stop offering unlimited plans! Your limited to 2GB of data.ATT is the KING OF LYING, always has been, and probably always will be.You gullible sheep will believe ANYTHING you hear.T-Mobile is a German Owned Company, their tech support is in india and , billing in the Phillipines, Egypt and who knows where else. If your STUPID enough to give your credit card info to someone in a foreign country then you deserve to have it stolen.
    Of course… they already had T-Mobile stop offering unlimited plans! Your limited to 2GB of data.

    ATT is the KING OF LYING, always has been, and probably always will be.
    You gullible sheep will believe ANYTHING you hear.
    T-Mobile is a German Owned Company, their tech support is in india and , billing in the Phillipines, Egypt and who knows where else. If your STUPID enough to give your credit card info to someone in a foreign country then you deserve to have it stolen.

    No matter what, tmobile will spam the crap out of you with their own offers… and they do stupid crap like text you at 7am to tell you that you paid your bill. Im not lying, I have tried to get them to stop it. They say “We can’t stop notifications”… thats not a notification when you spam me text messages at 7am about my “new free offer”.

    After 10 years with them, I dumped them today… but for the fun of it, and since they waste my time, I went to their largest store in Dallas TX with a list of why tmobile sucks, walked through the door and started reading it very loudly with 40 customers in the store. All they could do was call the cops. The cops escorted me out and one said “I know this kind of stuff sucks but you can’t do what you just did. I said, “arrest me for it, if you can.” He said have a nice day and got in his car and left. Theres NOTHING they can do except escort you out. I’ll go back next saturday and until a restraining order is put against me, theres nothing they can do.

    So get tmobile and support foreign the countries of Germany, India, Egypt and the Phillipines. Though I do like the Germans!

  • john

    If I get a prepaid sim card will my HTC inspire still have all the features?