T-Mobile Reducing Data Cap, Will Throttle Speeds After 5GB Of Usage

Bad news for those of you that use more than 5GB of data each month. Starting October 16th, T-Mobile will enforce a new policy that will reduce data speeds once the subscriber exceeds 5GB of data usage in a billing cycle. If you may recall, previously the data cap was 10GB/month. Magenta states that this new policy should only affect less than 1% of its customer base, and is being enforced to guarantee that all subscribers receive the best web performance available. After you reach the 5GB cap, you will receive a free T-Mobile text message notifying you that you’re data speeds will be reduced. Once your new billing cycle begins, data speeds will be restored to normal. If you want to know how much data you’ve used so far, log on to your my.t-mobile.com and then click on the “monitor use” tab to track your usage. The way I look at it, at least we don’t have to start paying overage charges for each additional megabyte used like the other major U.S. carriers.

What do you think of the new policy change? Good, bad, don’t care? Leave your thoughts in the comments!

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  • Theskyfalls

    If one has a capable and modern phone with the ability to stream music from Jango or watch films or shows on Netflix then that person is definitely effected by this change.  10GB is a more reasonable cap if they are to sell and service phones with these new capabilities.  I’m appalled that this cap was enforced upon existing users.  Deutsche-Telecom/T-mobile is making plenty of money without having to resort to this.  If the other 99% aren’t truly effected by this change then there is no need to throttle in the first place!  I don’t consider myself a heavy user and yet I hit this cap a month ago.  When they say “throttle” they mean down to GPRS data speeds which is essentially a “halt” or a “choking” of data service.  If they wanted to slow it just enough to keep the lowest quality setting possible to still allow access to netflix, then I wouldn’t be nearly as angry as I am, but Netflix will no stream once you reach this cap.
    I’m already looking into alternatives which are sure to rise from this opportunity to steal customers away.  So much for being a loyal raving fan! 

  • lalosbox

    T-Mobile users…. Welcome to the Att/Tmobile merger. It throttling the internet speed part of merger?…. Getting T-Mobile customer start getting use to the way Att sells their “limmited” data plans? I was one of the first customers that bought the LG G2X and I had to upgrade my data plan to 4G because this phone suppose to work only with 4G service. I went from $24.99 to $30.00/Mo. I was told I would take advantage of the of faster speeds and this phone was designed like this. I did the upgrade and this is the second month that after 2 weeks of when my cycle starts my speed is reduced to a crowlling speed that makes this Super Lighting Speed Phone useless. I feel lied too and ripped off by T-Mobile.

  • lalosbox

    T-Mobile users…. Welcome to the Att/Tmobile merger. It throttling the internet speed part of merger?…. Getting T-Mobile customer start getting use to the way Att sells their “limmited” data plans? I was one of the first customers that bought the LG G2X and I had to upgrade my data plan to 4G because this phone suppose to work only with 4G service. I went from $24.99 to $30.00/Mo. I was told I would take advantage of the of faster speeds and this phone was designed like this. I did the upgrade and this is the second month that after 2 weeks of when my cycle starts my speed is reduced to a crowlling speed that makes this Super Lighting Speed Phone useless. I feel lied too and ripped off by T-Mobile.

  • lalosbox

    T-Mobile users…. Welcome to the Att/Tmobile merger. It throttling the internet speed part of merger?…. Getting T-Mobile customer start getting use to the way Att sells their “limmited” data plans? I was one of the first customers that bought the LG G2X and I had to upgrade my data plan to 4G because this phone suppose to work only with 4G service. I went from $24.99 to $30.00/Mo. I was told I would take advantage of the of faster speeds and this phone was designed like this. I did the upgrade and this is the second month that after 2 weeks of when my cycle starts my speed is reduced to a crowlling speed that makes this Super Lighting Speed Phone useless. I feel lied too and ripped off by T-Mobile.

  • Jaejoka

    TMOBILE sponsers THE NBA
    THE NBA goes in LOCKOUT…..
    TMOBILE then responds by reducing
    data speed when users go over 5gb …..
    Now how many NBA owners and executives are
    TMOBILE subscribers ?……

  • DIABLO

    THIS IS COMPLETE B.S.!!!!!       THE THROTTLE IS PULLED BACK SO FAR THAT YOU CANT EVEN CHECK GMAIL OR USE GPS AND WHEN DOWNLOADING A MARKET APP THAT IT SMALL LIKE 700-900 KB IT TAKES LIKE 1-2 HOURS IF IT DOESNT TIME OUT. THERE ARE 2 APPS TO FIX IT ON ROOTED BUT WITH ONE YOU HAVE TO CONSTANTLY REDO THE SERVICES.JAR FILE SWAP ON EVERY REBOOT AND SOMETIMES JUST CUZ IT STOPS WORKING, IM WORKING WITH THE OTHER APP RIGHT NOW BUT IT SEEMS TO THROUGHLY TAKE HOLD AND STOP THROTTLE FOR GOOD.

    LG GX2 P-999 CM7 ROOT

    • Siempre298

      will the app work for the samsung galaxy s?

  • Ramonddixon23

    This is crap I just started a new billing cycle and my data speed never went back to normal this is complete BS!!! I’m even thinking about going back to vision at least they give you what is stated in the contact F**K you tmobile you suck a$$

  • Bheir

    Classic Bait & Switch. But I’d suggest a compromise; even though UNLIMITED should mean unlimited, 10GB is a better compromise. Also what about pay services like T-Mobile TV? How can a subscriber pay $10/month for mobile TV when there’s not sufficient bandwidth to support it?

    • Cuquiandgus

      Use your wifi

  • Bheir

    Classic Bait & Switch. But I’d suggest a compromise; even though UNLIMITED should mean unlimited, 10GB is a better compromise. Also what about pay services like T-Mobile TV? How can a subscriber pay $10/month for mobile TV when there’s not sufficient bandwidth to support it?

  • Linkawk

    2 DAYS AFTER I PAY MY BILL IM RESTRICTED.. ALL I DO IS CHECK MY WORK EMAIL!!!!! AND NOW IM THROTTLED TO BELOW 4g SPEEDS!!!! THERE IS NOTHING 4G ABOUT MY PHONE… I PAY $123.00 DOLLARS A MONTH FOR A 4G PHONE THATS NOT FUCKIN 4G!!! NOTHING FUCKIN 4G ABOUT IT!!!

  • Joejelly63

    I’m a new customer and did’nt know tmobile had slowed down my data speeds after 5g. I was missed informed about that part. Cant stream videos without thinking about and checking your data speed every 3 to 5 minutes cant watch paid movies on line thats not fair when are you guys going to make it truly unlimited and lift data slow down from 4g,somebody please give me peace of mind or Sprint here I come.

  • Joejelly63

    I’m a new customer and did’nt know tmobile had slowed down my data speeds after 5g. I was missed informed about that part. Cant stream videos without thinking about and checking your data speed every 3 to 5 minutes cant watch paid movies on line thats not fair when are you guys going to make it truly unlimited and lift data slow down from 4g,somebody please give me peace of mind or Sprint here I come.

  • Haseo

    I don’t like it! When my 3g got faster I wa glad but about 3 weeks later it been reduce and I have wait till next month? Cmon no fair..

  • Billybob

    Notice the FAQ sheet doesn’t tell you what speed to which you will be throttled down. Is that not the first question that would pop into a person’s mind. We should all be wasting their call center’s time by calling to get that information, and make sure they find out and don’t give us some wild approximation.

    When I bought my two Mytouch 4g slides, I was told the throttled down speed was Edge. Since that is all I have at my home I was fine with that. Except that was a bald faced lie. When they throttle me down it becomes almost worthless, while full edge speed is very, very useful.   And we use the phones as our wi-fi hotspot to our home computers. It’s all we have.

  • Billybob

    Notice the FAQ sheet doesn’t tell you what speed to which you will be throttled down. Is that not the first question that would pop into a person’s mind. We should all be wasting their call center’s time by calling to get that information, and make sure they find out and don’t give us some wild approximation.

    When I bought my two Mytouch 4g slides, I was told the throttled down speed was Edge. Since that is all I have at my home I was fine with that. Except that was a bald faced lie. When they throttle me down it becomes almost worthless, while full edge speed is very, very useful.   And we use the phones as our wi-fi hotspot to our home computers. It’s all we have.

  • Snake1977

    Okay, this is ridiculous, I live in El Monte, CA and I hit my throttle yesterday. I ran speedtest app on Samsung Galaxy S phone… my download speed is 55kps… I was getting 1.5+Mbs… what the hell? That’s a huge drop off of more than 80%!
    If I went to a buffet and after I ate too much food, the owner tells me, well now you can only eat less than 20% of our selection, I be pissed and so would everyone else at that restaurant, why is T-mobile able to get away with this?

  • Billybob

    My problem is that I live in an area where I can only get the internet via cell phone or satellite. This means I use my cell phone as a wi-fi hot spot. Edge is all I get, but that is fine. My REAL problem is that after a month living here it quit working. Yeah, I can use edge or 4G anywhere else, but even with 3 and 4 bars of service, my edge at my home will give me a hundred packets or so and then just stop. T-mobile has opened up a trouble ticket for the particular tower but it has been weeks with no results. I honestly think it is personal. That is, I DO use torrent (while I’m sleeping) and I think they are just trying to make it hard. That’s all that makes sense.

  • Billybob

    People need to be black and white thinkers on this. Their service IS unlimited. You can surf the net all month. But the high speed part is limited. Also, I believe that when it is throttled back it is actually slower than Edge. Significantly so. I say that because I use it as a wi-fi hotspot from an edge-only tower. When I was throttled back I saw a significant decrease.

  • 7yr-loyal-customer

    Well… First of all, my “throttling” first took effect in August (the first time I exceeded the 5GB limit).

    As others have noted, it’s not just a bit of throttling at peak usage hours to make sure all customers receive relatively similar service speeds- it is CRIPPLING speed limits,  making it virtually useless (which is obviously their true intention & goal).

    I specifically made sure to do as much of my “large” data transfers at “off-peak” hours (mostly between midnight & 6am EST- for August’s billing cycle 77% of my data transfer took place during that window).
    But once I got that text message informing me that my speed was cut back, it didn’t matter which day what time of day it was- my access speeds were literally cut back to a less than my dial-up speeds of 15+ years ago!
    That is totally ASSININE & unnecessary!  And it doesn’t even reflect their own statement about the purpose being to make sure all customers receive fair/similar service- but I AM NOT!  And I feel certain that I have not detrimentally affected the service of any other customers.

    PLUS the fact that up until August 2011 I had only once (since July 2010) exceeded 2GB in a billing cycle because while at home & work I utilized my (faster) Comcast internet via WiFi.

    T-Mobile failed me at the worse- most inconvenient- time when I lost my internet through Comcast because the roommate abruptly moved out early (and disappeared) leaving a $460 bill- right at the time when I found out that I had to find a new place to live (because of roommate breaching lease while I was out of the country for a month)!
    I didn’t use my phone AT ALL by the way while I was out of the country for 32 days…  It would’ve been a nice gesture for them to waive this EXTREME throttling for me considering the circumstances.

    I have been with T-Mobile since late 2004, but I will NOT be with them once this contract expires!
    Up to this point I have been generally satisfied with T-Mobile, but this was SO extreme & such an inconvenience, and they were so UNhelpful that I have just HAD IT with them!

  • Mikej

    Another thing about this that just doesn’t make sense to me…If I’m not mistaken we all start a new billing cycle at the same time?  If that’s the case well then we all start hammering their network full force at the same time again when our billing cycles refresh and we start pulling data at full speeds again.

    So for a week or two most of us are hammering their network in a way, if T-mobile is to believed, is slowing the over all performance of their networks.  So they’ve in effect only corrected the problem half the time???? 

     Sounds like BS to me…to what end I cant understand, it’s a stupid solution that only solves the problem half the time.  Unless they think this will cause people like us to, in general, cut back on our data usage.  That would explain the speeds so slow as to be useless, and I do mean useless.  

    I guess it would just be nice if they were capable of a level of honesty that the rest of us have to engage in on a daily basis in order to keep people’s urge from kicking us in the testicles every time the opportunity arises from over whelming them.

  • Dva Serena

    Alright, you see how Netflix lost their customers, right, they bumped up their prices right? Well that’s exactly what will be happening to TMobile.  It’s 55 dollars extra for a 10 gb cap.  If you want to pay for that then do it.  They just changed there 49.99 unlimited plan to a 2 GB cap.  So you either pay or you don’t and that is all there is to it.    Then there is always wifi calling. I think Cell phone companies all together need to give up contracts.   It would be so much better, and they would make more money.

  • Aquariuszombie

    I think its ridiculous I pay a lot of money to this company to not get what I pay for and frankly am beginning to look for another carrier. They used to be a wonderful customer oriented business and now the service is horrible and we won’t get into the trouble with calling customer care.

  • Mike WaTTz

    How come they offer unlimited data on the plan but restrict you from going over 5gb of data a month..do that make sense?

  • Nubylishious

    Let Let me get this straight, they are slowing my speeds on my so called unlimited web plan so low that I cannot even play a video so somebody that doesn’t even use the internet as much as I do can have a satisfying experience? T-mobile, with all my respects, ARE YOU GUYS IDIOTS?

  • Leaverussia2011

    They guarantee unlimited data, not unlimited 3g or 4g data.  Reading comprehension is hard.

    • Billybob

      My sentiments exactly. My complaint that caused me to show up here originally is still ongoing though. My tower by my house is edge only. When I first moved here in early august, I got a download rate of about 10 packets per second. I could watch them coming in. I downloaded a 600+ mb file that way. In september it stopped working. I would see the 10 packet per sec rate for 100-200 packets. Then it would trickle to 1 packet every ten seconds or so, and then stop entirely.

      It is what it always does now and has since September. I’ve called support a number of times and back in september a technician said (according to notes on the ticket) that he had found a hardware problem.

      Meanwhile, it’s December and I still have no data usage at my home, even though the little date emblem with an “E” on it shows up, I have four bars of service, and the red blinking light on the tower mocks me.

    • Billybob

      Well, to be fair to those complaining here, if data is too slow it really is effecively useless. Think of a scooter that only goes 35 mph after 100 miles every month, and you bought it to ride on the freeway to work, and the minimum speed is 40 mph to legally use it.

      The throttle down can make your data as useless as if it were zero.

  • Abc

    keep calling T-mobile customer service they will give you back the unlimited data plan. just keep trying and talk with the manager. This is your right, and you sign up for unlimited, not 5 GB limited speed

    • Afganistanbanannastand

      Do like i did and tell them can switch to metro and let tmobile shove their plan up their a$$ like i did,still not happy though once they pi@$$ you off its hard to get over.

  • J123

    Not happy with the fact that I can’t listen to my Sirius XM app at work for another week. It helps the day run smooth with HLN and various music channels. I received the free text message recently. I don’t surf excessively either.

  • Billybob

    Well, It was late August when the data tower by my home quit working. It still doesn’t work. T-Mobile acknowledges that there is a hardware problem at the tower and say they are working on it, but it has not worked since late August beyond occasionally getting a partial google search in before it dies. We have not had internet at our house since then (other than Satellite, this is our only option).

    BTW, I am a former employee at corporate.

    Unfortunately, I am looking to the internet (using my work computer) to find a way to unlock my two Mytouch slide 4g’s and Galaxy S. I’ll then be moving to AT&T. It may cost a bit more, but it works, and is a lot cheaper than going to Satellite.

  • Alex Enrique Tovar

    I left Tmobile because if their 5GB cap. If they would had left it at 10GB I would have still been their loyal customer.

  • Lovergurl20062007

    You can’t call it unlimited and then limit it it don’t work that way

  • Edwin

    This is horible we pay all this money for a company that we all switched over to because it was the best company out there…and what do they do? they decide to show us comercials of that cute brunette telling us its the fastest 4g network… There has to be some way out of this contract or there has to be a way to change this WE are the consumers we are the real reason why they are a company without us they are nothing…. i will continue to call in daily and complain about my data speed because it costs them money to have someone answer the phone and tell me exacly what they tell me everyday…. i will get out of this contract i just need to cost them more money to justify what i pay… we all need to get together and do this it will work this is how we will get what we want,need, and most of all pay for!