Oh No! Nationwide Outage

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UPDATE 1: As of 9:30pm est approximately only 5% of users are still experiencing a service disruption. The rapid response team which really equates to Catherine Zeta Jones flying from tower to tower is on the job.

UPDATE 2: Please do not overload T-Mobile customer care regarding this issue, they are swamped, overloaded and they have as much information as you do!! Give them a break!

Apparently, a nationwide voice outage is plaguing some users today.  This outage seems to be limited to voice, and for some reason it is causing phones to not be recognized on a network while using T-Mobile’s UMA service.  Let’s hope this gets resolved quickly and let’s be thankful that we all still have our data (is it too soon for that joke?).  We will keep you updated as we learn more.

UPDATE: T-Mobile USA has confirmed that they are aware of the outage and have mobilized their rapid response teams to restore service as quickly as possible. Official statement from T-Mobile below:

T-Mobile customers may be experiencing service disruptions impacting voice and data. Our rapid response teams have been mobilized to restore service as quickly as possible. We will provide updates as more information is available.

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  • Ritchie

    it cant be the smartphones or plain phones bc my babys phone is a plain phone and it wont txt, but my cliq will let me txt some of the time, then again it will say error. I hope we get some type of compensation for this on our next bill. Ive been with verizon, boost, and sprint and never had this issue.

  • Viper

    lol@Jesse. I do agree with that last line:

    “ur wrong on so many levels get ur shit straight”

    T-Mobile is not an MVNO of ATT [which is what that piggyback crap would be you're spewing] they own their own stuff.

  • Jesse

    SEE YOUR WRONG YES THEY HAVE US TOWERS BUT THEY ATT TOWERS THEY PIGGY BACK OFF OF THEY DO HAVE SOME OF THERE OWN WHERE ATT DOESNT GIVE TO SHITS ABOUT BUT TMOBILE IS MAINLY PIGGY BACK OF ATT TOWERS AND THE REASON ITS MESSED UP IS THE AUTH SERVER FOR TMOBILE WENT DOWN AND ITS NOT LETTING PHONE REGISTER ON THE NETWORK THE REASON SOME PPL HAVE SERVICE IS THERE GETTING THE SERVERS BACK ONLINE

  • 30014

    @AlexisKay…if people are not getting the service that they are paying for then they have every right to be upset about it. Should they act like little bitches? No, but they can complain all they want.

  • SiliconAddict

    Yah something funky happened. My G1 didn’t even get a signal at all. I was thinking that the radio died since I drove down the road to see if I could pick up something else. Went as far as to nuke the phone and start over (Needed to anyways.) Then turned it off, removed the battery, back on and good to go once again. Wonder what the heck happened?

  • Hassoun

    Sharing towers isnt a bad idea. ATT shares some towers with T-mobile and vice versa. They do it to keep costs down. I have two phones. one from work on ATT network and a personal one on the T-mo network. after couple months of service testing. my tmo line beat att by far big margin. voice /date and signal level. so stop whining Jesse and go to bed kid.

  • Hassoun

    Jesse your comments are annoying and whats more annoying is your retarded ass doesnt know how turn off the caps lock. turn it off and go to sleep kiddo. get ur facts straight before you whine. i dont get it. are you an ATT customer complaining about nothing or a tmobile customer that has nothing better to do but complain ?

  • Jesse

    VIPER JUST CAUSE IM PISSED

    Below is the service that tmobile uses and they piggyback off of every att tower because the germans were to cheap to invest in there own towers so go fuck your self ass hat

    T-Mobile Network
    Issue:
    What Network technologies does T-Mobile use?
    Response:
    The T-Mobile Mobile Network is primarily composed of towers operating on the PCS Band (1900Mhz) using the GSM standard with GPRS and EDGE data enhancements.
    Cellular Band (850Mhz) coverage is also available and is generally used in roaming partner networks within the US.

    As of the end of 2008 many major markets also have implimented the WCDMA standard of UMTS Voice and Data. This network, often refered to as 3G, operates in the AWS Band which uses 1700Mhz for Uplink and 2100Mhz for Downlink. It is sometimes referred to as 1700 US and should not be confused with other 1700 or 2100 networks used in other contries.

  • Jesse

    And i have all my facts straight my friend i work in the industry and im mad because my company is on this shit of service and im the CIO and im getting my ass chewed so im gunna vent all i want on this fucking forum

  • Hassoun

    you’re not gonna convince me with stupid google searches. I’ve worked with tmobile engineers before and i know they have their own towers. tmo doesnt even use pcs so thats where i say you’re an idiot once again. haha

  • tino

    I just want my signal back!!! This is some. Bs :-(

  • jessica

    haha this sucks! i am a tmobile sales rep @ a corporate store in chicago suburbs and around 5 PM all of a sudden we were absolutely swamped and couldnt do anything! luckily a lot of our customers werent as MEAN as half the people in here, haha. oh well, its been down for about 5 hours now but im not that upset. my heart goes out to anyone who was severely inconvenienced! hopefully everything gets fixed… i also heard a few other cell phone companies were having issues, too?? anyone have info on that??

  • Galen20K

    OMG what the hell is wrong with you people always Complaining and Bitching, GOD! *shakes head***

    I thought you all were BETTER than that!

  • Hassoun

    i dont need to fuck myself. im calm and happy with my service. my phone went out for 4 or 5 hours who caressss. im not gonna even bother tmo about it. anyway i dont have time for you right now. unlike you i got stuff to do. so later my kiddo friend

  • Pritpaul

    Wow Jesse, if you’re really a CIO and not just making that up, I feel sorry for your company. Anyways, my service is back up now (no data, but at least there’s voice)!

  • Hassoun

    Jesse what industry do you work in kid ? a CIO with this bad mouth ? if you calm down and try resolve things in a professional manner maybe your ass wont be chewed. i work in the industry as well and we have ATT blackberries. service goes down from time to time. we dont get our asses chewed u know why ? because its a carrier issue and not ours. so relax dude…

  • Pritpaul

    And to those saying it’s not a big deal, I would agree with you if it was just data, but not being able to make or receive any phone calls for 6 hours is a big deal when it’s your only phone (plus away from home anyways). I had to borrow other people’s phones 3 times during those 6 hours, and it would’ve been more except I didn’t want to bother people for less important things

  • Hassoun

    Pritpaul i agree with you sir. but one thing is to be upset about it and another is to start bitching and disrespecting others and reps about this issue. its not the reps fault. shit happens. its a network. devices fail.

  • Jesse

    SEMICONDUCTOR and im just pissed off because i cant tell all my VPs To fuck off lol and it hasnt been a good day and my ceo and VPs are mad because there in China and there phones are not working just some insite too why im pissed and i know its a carries issue and were switching our 150lines to ATT where the SLA Agreement means something too the company

  • Pritpaul

    Hassoun, yeah you’re right… I hadn’t read the whole thread. If people are cussing out reps over this they seriously need to chill. :) I do think T-Mobile owes us some sort of credit for the outage though. I was actually worried that I had broken my phone since I didn’t have internet access to check what was going on for a while :)

  • Pritpaul

    And it’s out again… no service

  • Hassoun

    Pritpaul, i agree with you too. personally i dont care about the credit. some people are demanding months of credit lol. what are they thinking. for 5 hours of downtime you demand months ? unbelievable. maybe a 25$ credit or so. im not really that concerned about it. haha yeh i thought i didnt pay my bill on time.

  • skyler L

    Aha! So this is the real ‘project dark’!

  • Hassoun

    they are probably still working on it in your area. i love in the washington dc area and my service is fully up now. it was actually restored about 2 hours ago.

  • matt

    @jesse
    Start using periods. You sound like a moron.

  • Jason

    There is no way Jesse is a CIO. McDonald’s third shift worker at best. This is just some idiot kid trying to sound like he knows what he is talking about (which he obviously does not). A CIO would at least know how to type properly and use grammar.

    G1 service is working fine now in Chicago, btw.

  • Pritpaul

    Hassoun, yeah honestly I’d be happy with a token credit… just some acknowledgment that they failed to provide service. like say $5 (off my $75 bill). it’s not really about the money for me, just a token recognition thing

  • Galen20K

    I agree, I think Jesse is lying about all of this. Lets please keep the comments relevant to the topic shall we Mr.CIO?

  • Titty!

    ASSKISS! Lol.
    I’m bored. My internet was out for a bit. It sucked.
    But hey, I still Love T-Mobile no matter what(:

  • 007

    Everything is working fine for me in St. Louis, MO

  • tish

    Text messaging n web back up in fort lauderdale florida still no talk

  • MadProfessor

    Yay! I did not suffer any outage today.

  • dave

    can anyone posit a feasible idea why the @home service went down too? i mean if it was a network failure in cell service why would @home go down? those are essentially two different technologies. unless one program or one server is used for both the @home and cell networks, which is just a bad idea.

  • Jason

    My @Home was down also

  • matt

    @dave
    I’m likin’ the idea that this was a little glitch because of a major HSPA+ upgrade. Fingers crossed…

  • jordan

    Jesse needs to stop being such a bitch. Anywhere you go to will have outages at sometime. People at your business should realize this since you are in the industry like you say.

  • niididy

    Wow….I don’t even know what to say after reading some of these comments. However, before I write anything I want y’all to know that I come in peace…lol. (1) My long time neighbor who happens to be a TMobile field engineer confirmed that TMobile has its own towers, though there are other towers out there shared by certain carriers. (2) @ Andrew – This must be #2 record response behind David’s Project Dark blog. Lets see if this takes the #1 spot after a while.

  • JBLmobileG1

    I have the @home service although I wasn’t home to see if it was down for me. By the time I came home everything was fixed and working. Heck not even 5 mins after I was told about the outage my service was back up. I don’t really see why it would still be out across the country though…. unless they are doing some updating. Would be nice to have HSPA+ but would we even know we had it without a phone capable of using it or are all 3G phones capable?

  • dave

    @matt
    same here. but if other services crashed by upgrading to HSPA+ and it was just an unforeseen consequence… ok. but if they knew it was gonna happen then bad tmobile. or if it was an upgrade to HSPA+ they probably could have sent us a text saying they were updating service and it may be possible that service is interrupted. i would accept that

  • Matt

    @Jesse – A little remedial grammar and sentence structure is in order for you, my friend.

  • dave

    woohoo service just came back to me about 5.5-6 hrs later but its back

  • Duck Dodgers

    Why would T-Mo upgrade in the middle of the day? Wouldn’t it be better in the middle of the night when there was a low volume?

  • kltye

    Let’s see, there are 720 hours in this month, and on average, let’s say service failed for 6 hours (mine was down for approximately 2). That’s a 0.83% downtime. My bill is ~$70. That’s $0.58 (58 cents) they owe me if they had an SLA with me. Oh no, T-Mobile better give me that credit on my bill.

  • http://www.i-appreciate.org alt-mobile

    T-Mobile better credit me my ~$1.86 so that I can convert that money to pennies, and throw them as hard as I can to all of the fools on this forum that either a) complain over and over again about T-Mobile service/phones in a crybaby manner (and not a constructive way, yes there is a difference) and b) the people who “flex” their “muscle” on this forum about how they know what T-Mobile does with towers or something else like that…

    and anyone who wants to join me can grab a handful…

  • jkspike3

    “alt-mobile says:
    November 3, 2009 at 11:05 pm

    T-Mobile better credit me my ~$1.86 so that I can convert that money to pennies, and throw them as hard as I can to all of the fools on this forum that either a) complain over and over again about T-Mobile service/phones in a crybaby manner (and not a constructive way, yes there is a difference) and b) the people who “flex” their “muscle” on this forum about how they know what T-Mobile does with towers or something else like that…

    and anyone who wants to join me can grab a handful…”

    HAHAHAHA IM WITH YOU!!!

  • Iasthai

    Seriously! People act like network outages are a new thing. They happen all the time and you will undoubtedly run into a network outage on ANY wireless carrier. I don’t care how much money they throw at their network, it’s going to happen. Here it is 6 hours later and the network has seemingly been fully restored. Yeah it may be an inconvenience, but as long as it doesn’t happen on a regular basis then I’m fine with it. So what if you didn’t have your phone for a few hours. You’ll live! That’s what’s wrong with the world today. We’re so wired that if it goes down for even a millisecond everybody loses their collective shit and goes crazy! Those of you threatening to switch carriers then go right ahead. I doubt T-Mobile is going to miss you. You’ll be paying more in the long run, and you’ll run into the same problems on any wireless carrier.

  • Nurse P.

    “ninjaofthenasty says:
    November 3, 2009 at 9:05 pm

    this is the biggest cry baby site i have ever seen. i enjoy the news that this forum gives about my carrier, they do a great job, but i despise reading the comments left by a lot of whiny babies. oh, tmobile’s network down, im going to verizon, or tomobile needs to get better phones, get a better 3G network, blah blah blah. if tmobile is sooooo bad of a carrier, THEN WHY THE HELL ARE YOU STILL WITH THEM AND COMING ON THIS FORUM TO COMPLAIN ABOUT IT!!! leave, go to the almighty verizon or at&t, trust me, tmobile will not miss the 50 or so babies on this forum…. oh wait, you cant leave cause then you would break mommy and daddy’s contract and cost them an ETF and they will get mad . for some reason you people have not figured it out that you are not tmobile’s target audience. for all the people who want the greatest phones and the fastest network and so on, that’s not what they are after, they are after the everyday american who just wants good cell phone service at a good price and not feel like they are getting jipped out of thier service by high cost plans and poor customer service. thats why they dont spend all the money to buy all the high end phones cause the average user doesnt need it. get over it and if your so unhappy then leave and let us, who enjoy this forum converse without all the crying. oh, and by the way, verizon has had outages, we all know at&t is just a big outage and i know sprint has had outages cause i worked for them for 4 years. grow up, tmobile will fix it and life will go on.”

    RIGHT!!!!!! dude cry babies. ya im pissed too. i just bought a moto cliq yesterday and then today the network goes crap. so i lost out on like 7 hours of web surfing and music streaming. BIG DEAL!!!!!! im still alive! My pulse is still beating just as strong. if you are a loyal t-mo customer like you are claiming to be, then you can hold your horses for half a day and then move on with your life. SHEESH!

    —————

    Say that to all the people who rely on their phones. What of all the doctors, nurses, etc. ie: older folks, disabled folks, and all others who rely on their phones and are on the T-Mobile network? Are you saying T-Mo doesn’t give a damn about them? Are you speaking for the company? ‘Cause if you are, you’d probably get fired asap.

    The bottom line is, T-Mobile has been having difficulty (since this definitely is not the first time this has happened), and while they do address the situation in a timely manner, it still hurts their image as a provider. The rest of the hospital laughs at me and others who have T-Mobile, and those are on the days the network actually does its job (or tries)!

    So please save your anti-whiner whining. Not everyone on here is on their phones for fun and “internet browsing”. Yeah your heart’s still beating now, but what if it suddenly had a hard time doing so and your dumb ass was on T-Mobile and couldn’t call for help because your network is failing or you’re in an underground parking lot? T-Mobile’s been in the business for a long, long time. The least they can do is improve the network. How about doing that for “loyal” customers?

    Oh, and I’m pretty sure T-Mobile cares about those “50 or so” people on here because everyone knows just how easy it is to start a snowball effect. And with the reputation T-Mobile already has, this is just fuel for the fire.

    As for your “leave the company” comment, oh I will. I’m just in the waiting portion, but I’ll keep checking back on this site to see when the next time T-Mobile will go down. I’m sure there’s a app for that.. and a map for that.. and probably a graph for predicted frequency of outages.

    Peace.

  • Nurse P.

    Iasthai says:
    November 3, 2009 at 11:22 pm
    Seriously! People act like network outages are a new thing. They happen all the time and you will undoubtedly run into a network outage on ANY wireless carrier. I don’t care how much money they throw at their network, it’s going to happen. Here it is 6 hours later and the network has seemingly been fully restored. Yeah it may be an inconvenience, but as long as it doesn’t happen on a regular basis then I’m fine with it. So what if you didn’t have your phone for a few hours. You’ll live! That’s what’s wrong with the world today. We’re so wired that if it goes down for even a millisecond everybody loses their collective shit and goes crazy! Those of you threatening to switch carriers then go right ahead. I doubt T-Mobile is going to miss you. You’ll be paying more in the long run, and you’ll run into the same problems on any wireless carrier.

    ——————————

    Name one thing that you do with your phone that is vital to your business, your life, or the lives of others.

    Got it? Sucks doesn’t it? 1400 to 2200 PST, I wasn’t available to my patients and their families.

  • anthony

    same thing goes for internet, my old DSL line and my roadrunner goes down once every 3 months for a couple hours. nothing to worry about. i was in the local store today and there was 45 people in there about their phones not working. i facepalmed all of them when they rose their hands when asked if they were in there for the outage

  • Tzone

    Wow…ppl act like a collective bunch of total jerks. i’m in indianapolis and my data service went first and then my voice an hour later. i was at work and not having cell service for a mere 2 hrs WAS NOT that deep. Seriously, if you wanna switch carriers over a fourth of a day without service then by all means go! We won’t miss ya! Use a freakin’ payphone if its that deep…sissies