Oh No! Nationwide Outage

UPDATE 1: As of 9:30pm est approximately only 5% of users are still experiencing a service disruption. The rapid response team which really equates to Catherine Zeta Jones flying from tower to tower is on the job.

UPDATE 2: Please do not overload T-Mobile customer care regarding this issue, they are swamped, overloaded and they have as much information as you do!! Give them a break!

Apparently, a nationwide voice outage is plaguing some users today.  This outage seems to be limited to voice, and for some reason it is causing phones to not be recognized on a network while using T-Mobile’s UMA service.  Let’s hope this gets resolved quickly and let’s be thankful that we all still have our data (is it too soon for that joke?).  We will keep you updated as we learn more.

UPDATE: T-Mobile USA has confirmed that they are aware of the outage and have mobilized their rapid response teams to restore service as quickly as possible. Official statement from T-Mobile below:

T-Mobile customers may be experiencing service disruptions impacting voice and data. Our rapid response teams have been mobilized to restore service as quickly as possible. We will provide updates as more information is available.

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  • Wii60

    My phone works great, but I’m rocking google voice.

  • Mark

    I’m in Chicagoland area and I’m getting hit with this. For me all networks are down including data. Maybe they took them down to fix the voice but I can’t access a thing on my G1.

  • Jason

    Having problems in downtown Chicago on G1. Parents called and said their home home (@Home) is also out.

  • m

    Voice is working fine for me, then again I have a myTouch, so no UMA there. I dunno about anyone else, but I’ve been having a heck of a time sending text messages this afternoon… either they don’t send (keep getting message sending failed, they eventually go through after trying like 6 times) or they just take forever to go through… I sent myself a text 10 minutes ago and have yet to get it o.O

  • servanthands

    I’m glad its not just me I have been trying to figure out what was going on. I’ve been out for about a hour now.

  • MOises

    VOice is gone here in california. been trying to call the wifey and it rings busy. she can make outgoing so its all good incase of emergency for now

  • Ikari Gullwing

    Los Angeles reporting in with barely anything working. >_<

  • Chani

    I am getting ‘No Network Coverage’. I am in the Portland/Beaverton area. Also unable to send text messages. Is this really a nationwide outage? Geesh! :O(

  • pointy

    definitely not just limited to voice. in south florida and my mytouch wont’ connect to voice or data.

  • Duane

    I am down here in the Chicagoland area.

  • artiepants

    I just noticed my phone said “no service’ a couple minutes ago (Bothell, WA N.E. of Seattle)…

  • TomCruise

    no voice or data here in chicago n/w suburbs since about 4pm. Tmobile @home VOIP works. Hopefully this resolves soon.

  • Frank drakman

    Los Angeles here – Can call out fine, but no one can call in (recieve busy signal).

    Fix it, fix it, fix it, fix it, fix it, fix it, fix it, fix it, fix it, fix it.

  • kltye

    Downtown Chicago – couldn’t get service for a while, now logged on to the UMTS network, but can’t receive calls. Customer service says the problem is mostly not being able to receive calls. I can make calls though.

  • darnell

    yeah my g1 is out and about 10 of my friends g1’s are all out were in atlanta…. reallly sucks typing on facebook, ughhh no voice or data

  • WazzuKirk

    No voice here in Seattle.

  • bulldogbreed

    everything was working fine here in dallas on my g1 until i read this and looked to see no network connection

  • BB

    Check the forums I have a mytouch, in utah, I got nothing, data or text or voice, nothing

  • Matt

    i have a sidekick lx 09 and i havent been getting any reception for the last hour.
    my mom and a few friends arnt getting any reception either.
    no calls, text, data, nothing!
    i was starting to feel better about tmobile even though i was effected by the sidekick outage last month.
    but now im just fed up.

  • ANDREW

    im not get internet on calls

  • d3fc0n

    No Service, Voice or Data. (Santa Ana, Orange County, California

  • NiiDiddy

    Orlando FL – Talk@Home must have been out because I was home all day and didnt hear the home phone ring once – but I had 7 messages later this evening when I checked. I thought it was wierd!

    That explains it then…

  • Jason Mc

    same in nyc cant even get on the network with a g1 or mt3g

  • rubi76

    New York here – using the G1 – no service since 5 30 pm…..

  • RiPPeN

    no voice or data since about 6:00PM eastern time in North Eastern New Jersey, had no voice OR data service in Fort Lee, Cliffside Park, Fairview, Hoboken, Edgewater, West New York, North Bergen, Weehawken. :/

  • flash

    Los Angeles – No service here. Network is not recognizing the number. Intermittently going in and out.

  • CradleOfChaos

    No signal here in Denver, CO.

    My phone, and everyones in my family isnt working as well.

    Guess that means I have to get off my ass now, and actually go back to working. lol

  • Marv

    Outage here in Ft. Lauderdale, FL. Cannot call any T-Mobile users either

  • FILA

    weird, after catching my phone in mid air after throwing my myTouch against the wall for not sending a text, I came to this site and theres my answer. Weird thou cuz it worked a couple hours ago, it must of just hit me like an hour ago. Fuck! Well hopefully it wont be to long till it gets back up.

  • jon

    Just north of Chicago here, no service on my G1 since about 3 this afternoon. Can’t get through to TMobile support on any other phone.

  • Steve

    No voice or text service here in Detroit! I’ve got full bars of service on the phone though…..

  • Joe

    I can’t use data or voice. I’m using a g1.

  • charlie

    have 11 phones for my employees..none working here in new york….call forwarding feature does not work as well..i have no bars on any of the phones.

  • andy

    My data is out. I’ve got nothing for the last 40 minutes. Was fine all day before. I am on a g1 w/ my favs 300 (i think) and the infinite data and text smartphone plan.
    Northern California, 95610

  • Phong

    Houston TX, last text I received was 4:50pm. When I try to call someone, it rings twice, goes to a busy tone, and then hangs up. Texts aren’t sending either

  • Phong

    Houston TX, last text I received was 4:50pm. When I try to call someone, it rings twice, goes to a busy tone, and then hangs up. Texts aren’t sending either

  • james

    outgoing calls work, incoming = fast busy and data network now gone in Phoenix AZ

  • Bruce

    In the Seattle area:

    1. Inbound voice fails with a fast busy.
    2. Outbound voice seems to be ok.
    3. Inbound SMS seems to be working
    4. Outbound SMS ?
    5. UMA – fails with W006.7 error if you try to connect.

    :-(

  • jo

    on my phone it is voice and SMS. I have a G Phone. The operator at Tmobile said it was a global outage, not limited to any specific phone, and could be intermittent. My son, located in another part of the state, has the same phone but no outage.

    I wish they would put announcements up or issue a press release.

  • Yaniv C

    Hollywood FL here. Can call out and receive calls as long as its not from and to tmobile.

  • DavidinJax

    NO PHONE SERVICE IN JACKSONVILLE, FL…

    My phone won’t even call Customer Service.. What are they effing doing this is ridiculous..

  • Disko

    Got a text from my mom saying “Didn’t pay your phone bill?” Tried calling myself several times from a landline. Got busy signal and or dead air. Called my mom back from my SK & it went thru fine then when I hung up got the red x screen of death…

  • upset

    All my t-mobile phones are not registering on network in Utah.

  • pnralph

    I’m in Greenville, SC, tried both my G1 and Dash.
    I can call out, but no one can call me and I have no data.
    I just missed an important job interview because the interviewer couldn’t call me and I didn’t know that there was a problem.

  • DavidinJAX

    NO SERVICE IN JACKSONVILLE, FL…

    I CANNOT EVEN CALL CUSTOMER SERVICE. THIS IS RIDICULOUS..

    WHAT ARE THEY GOING TO DO TO COMPENSATE. FIRST SIDEKICK AND NOW MY BLACKBERRY!?!?! GRRR

  • Alex

    I have the behold and I’m in Illinois

    I have signal but I can’t call or recieve any calls

  • Leander

    No service in Minneapolis. No service for @home either. I’m stuck..

  • Michael

    My wife called me and said that she’s been trying to call for the past hour and got a weird error message, she also said she sent me an MMS (from her g1 to my g1) and I didnt get it. Northern California (southbay)

  • G1User

    Out here in Fort Lauderdale too. Both voice and data. @Home works.

  • CradleOfChaos

    No service here in Denver, CO either.

    I had it for like a full 3 mins, but no more lol.

    Guess I have to get my ass up and actually start working again lol.

  • Ellery

    yep, just went out here in Houston, Tx.

  • Tim

    Same here in San Diego. At first I thought it was just my phone because customer service lady said she couldn’t figure out why. After getting disconnected from customer care 3 times (!), I finally got a hold of some guy saying there was a global outage. After asking him if there was a credit he could give me for having the phone out and also wasting a half hour trying to get a hold of them, he offered a measly $5. It’s better than nothing I guess, but I’ll keep that in mind next time I’m shopping for a carrier.

  • alex

    I had no data here for about 30 minutes, then no service at all for 30 minutes(it just said searching), then both came back for about 15min, and now it looks like voice is still working, but no data. In Gainesville, FL BTW.

    I’ll be giving Tmo an earful and see if I can’t get a credit to next months bill.

  • Blackberry 8900, no service for over an hour!

    Time to switch to Verizon prepaid @ $40 and drop T-Mobile, all the time outages.

  • Damia

    I’m in Rhode Island and my mom, dad, sisters, cousins and whoever else doesn’t have service. I have a myTouch 3G and my data is working just fine. I also have a Google Voice number and that’s down… Inconvenient.

  • alex

    I had no data here for about 30 minutes, then no service at all for 30 minutes(it just said searching), then both came back for about 15min, and now it looks like voice is still working, but no data. In Gainesville, FL BTW.

    I’ll be giving Tmo an earful and see if I can’t get a credit to next months bill.

  • jomama

    no service-voice, sms or data in nj & pa

  • jomama

    no service-voice, sms or data in nj & pa

  • Jason Mc

    back up in nyc

  • R-J

    For last 45 minutes (from work), tried phoning my 3 children in Pittsburgh, & Indiana, PA, area. Can’t reach any or text any.
    Tried Customer Service and 800 numbers and they just get me to a point and then nothing.
    Tried to find info on T-Mobile.com…Nothing, so I quiried.
    Have a Sony Ericsson (Emerald).
    Been a T-Mobile customer since Dec. 2005 and seriously thinking of dropping.
    Had to use office phone to make calls and see if family members are o.k. – Can’t reach them. Friend with Verizon phone is fine.
    A couple minutes ago, son in Indiana, PA, reached me from his cell, advising he’s been trying 15 minutes now. I tried my 2 children in Pittsburgh, still can’t reach them. One rings then emptiness, the other rings, then busy sounding. STRANGE. No texts received either.

    Also, when I checked online, I noticed pix that were apparently downloaded to my the online Album from my OLD phone, but I do not recollect ever sending them there and this is the first time I noticed the same. STRANGE.

  • Aaron Myers

    I’ve got service at home, but can’t get UMA to work and I’m only getting GSM (no data). My brother is about 10 miles away and he can’t get any service at all, muchless data.

  • Dariel

    been out for about an hour here in nj 07087

  • Andrew

    Austin is out, I can only call non-T-Mobile numbers, no incoming calls

  • mj

    No service in Minneapolis

  • Anthony in Utah

    Services work here in Salt Lake City. Hopefully it stays that way!?

  • moto dude

    No voice service in newark but textings great

  • Cathy

    No service on phone in LA or Tucson

  • simspot

    outage in Boston, MA…

    outgoing to non-tmobiles = ok
    incoming calls = fast busy
    outgoing SMS = ok
    incoming SMS = ???

    maybe this is the new revised project dark.

  • EricInOK

    No service in Tulsa, OK for about 1 hour. Only affecting mobile to mobile. Can call landlines. Cannot reach T-Mobile customer service (either busy signal or ‘all lines are busy’).

  • Cathy

    No service on phone in LA or Tucson

  • John Doe

    DC, phone been going in and out of service on mytouch since this morning.

  • John Doe

    D.C., phone been going in and out of service on mytouch since this morning.

  • John Doe

    D.C., phone been going in and out of service on mytouch since this morning.

  • Joe

    I do have service here in RI but it will not let me call any other Tmobile phone. all other phones are fine. No txt msgs tho.

  • Charlie

    memphis tn–phone has been out for an hour or so–no data or voice– now back on edge, but my bb 8900 isnt connecting to UMA.

  • amonster

    can use google voice fine, data works, as does blackberry messenger.

  • Six

    Just came back 30 seconds ago in SF.

  • Houston, Texas area is without service and if you call and speak with a T-Mobile rep they will credit your account $10

  • olio

    Birmingham, Alabama here. Nothing since Apprx 5 P.M. Eastern. Data is all right, but text and voice are fail.

  • JoAnna

    I am in California, able to call to land lines and others with different carriers.

  • Norman

    Out in San Diego also, and Tmobile say it should be back no later than tomorrow morning (in other words they don’t know). My phone won’t switch to ATT network, even with manual selection, as ATT, even though there is a partnership agreement, won’t let Tmobile users on their network in areas where there is a Tmobile network, even if that network is down!!

  • no service in Burnsville Minnesota it has beeb down for about 1/2hr or so. i hope thay fix it real soon. I totally depend on my phone for work this is insane

  • DJ

    Los Angeles, CA

    1) Able to receive and make calls
    2) Able to receive and send texts
    3) BBM and Internet browsing works
    4) UMA/Wi-Fi works

  • no service in Burnsville Minnesota it has beeb down for about 1/2hr or so. i hope thay fix it real soon. I totally depend on my phone for work this is insane

  • Vladimir

    PISSED OFF!!!!!!!!!!!!!!!! BOTHELL,WA
    PHONE IS NOT WORKING. what the hell is this???
    Their Site is loading SLOW, 611 wont work. their Live Chat wont work, thier 800 number wont work. what the hell is going on.

  • John

    I can make outgoing calls in Hawaii, but callers to my number are getting a fast busy signal.

  • RCJ

    South Texas (Rio Grande Valley) has an outage. No outbound calls or inbound calls. Texting is down. Data is up and running 3G. Is this what we were worried that project dark would bring to the network. Too many people coming over to Tmobile overloading the network. Hmmm. It makes you think, was Tmobile ready for this? It makes me doubt they’re ready to be #3 in the nation.

  • Jim

    Chicago area…i have data working and i can call out to other carriers but cannot reach any tmobile customers. Same with my fiance phone, only data working. They better resolve this quickly.

  • Namo

    I have no service here @ Somerset NJ

  • T-bone

    Suburbs of chicago also down :(

  • John

    I can make outgoing calls here in Hawaii, but callers to my number are getting a fast busy signal.

  • Andrew

    Out in Boulder, CO. My G1 just says ‘No Service’.

  • G1 in Jax,FL

    In Jacksonville, FL, I can call out, but no calls coming in…to any tmobile phones. Data works fine.

  • Mike

    Wife’s phone not working…mine is doing just fine

  • Raymond

    I was fine till now, it was working the whole day! I can only use BBM and internet, nothing else….no text either……arggggggggggg……

  • Mike

    In DFW

    Wife’s phone not working…mine is doing just fine

  • Damia

    I’m in Rhode Island and my mom, dad, sisters, cousins and whoever else doesn’t have service. I have a myTouch 3G and my data is working just fine. I also have a Google Voice number and that’s down…

  • RCJI

    No Voice

  • jkspike3

    arrrrgh service is out in Albuquerque, NM. I just bought my Moto Cliq and now service is out OMGGGGGGGGG!!!

  • Chris P

    No voice, txt, or UMA in Austin, TX since about 1715 CST. Only SOS calls on Blackberry, doesn’t appear to be registering on the network at all now.

  • Kem

    No incoming voice in Austin, TX, tho outgoing is generally ok (do get cut off on occasion). Using a Blackberry. Haven’t tried SMS, but am getting email.

  • joe

    in brooklyn ny just got back gsm service on my blackberry… No BBM or edge….

  • RIck

    EL Paso, outgoing calls fast busy (even to customer service), no data, SMS fails. WE’RE CUT OFF!!!

  • rickb

    Dead in Scottsdale since about 430 mst. Nothing but wifi at Starbux

  • JP

    No service here in Tolleson, (just outside of Phoenix), AZ

  • joe

    in brooklyn ny just got back gsm service on my blackberry… No BBM or edge….

  • Stephanie

    Ya up here in Vancouver Wa. nothing…..I don’t have a line line and I can not call my husband to see if things are ok at home! Way to go…when my plan is up…land line!!!

  • zak

    all of wichita is one big busy signal even with my mytouch

  • Kim

    No service in North Florida. I can’t get through to Tmobile’s cust serv. Talked to a store here locally and they can’t even get through. I have a G1 and not ONE of the services are working. None. So very wonderful, Tmobile. THANKS.

  • RCJ

    Voice and Text are out here in Harlingen, TX. The good news is that the data is still working at 3G speeds. Is this what people were talking about that project dark would bring soo many new people that the network could not handle it. Hmm. Makes you think.

  • Ed

    I was getting No Service in Mounds View, MN, but now I’m getting 4 bars. Incoming calls work as well.

  • alexis

    Well my phone isn’t worker either and I’m the the Bronx, New York … FUCK T-MOBILE

  • Dave

    My started craping out this evening around 5pm Central time. All four lines 3 cell and 1 home phone. I’m getting no service on mine. :( T-Mobile what the heck is going on???

    This is horrible if someone has an emergency needs to call 911.

  • Staci

    I’m here in Tampa, Florida. All outgoing calls are a quick busy, and my boyfriend just called my home phone (not tmobile thank god) and said he is getting a quick busy upon calling my cell. I’m very upset, after dealing with all of this sidekick crap, and still waiting on my download catalog to be restored and to get my contacts online (i got someone elses!) Now i have no cell phone service :(

  • christine

    Tmobile forums just shut down for “maintainance” too

  • JakeMG

    In Chicago, and I have nothing. Calls, in and out = FAIL, SMS in and out = FAIL, Data = FAIL. Sad. And I agree with the 911 thing.

  • Anthony in Utah

    Salt Lake City, UT – Voice services seem to be working for outgoing calls, unsure of incoming. Text messaging is DOWN! ;-( 5:45pm here

  • Whoknows

    Why Not give Sprint a shot. Unlimited calls to Any Cellphone in the entire US for $70 a month. Plus GPS, WEB, TXT. I Love it! Now I just have to wait for the 4g to get to my area! :-D

  • No voice or texts here in Pennsylvania.

    Can get my emails though. Damn, when something like this happens it makes you realize how special voice and text are!!!!!!

  • Joe

    No service in Kansas city, MO area either since 17:30 CST

  • doughnut

    Portland OR: Outbound voice works, data works, but inbound voice and all text fail.

  • John

    Why Not give Sprint a shot. Unlimited calls to Any Cellphone in the entire US for $70 a month. Plus GPS, WEB, TXT. I Love it! Now I just have to wait for the 4g to get to my area! :-D

  • My phone has no service at all. Im in Pismo Beach CA

  • My phone has no service at all. Im in Pismo Beach CA

  • uberspeed

    Been seeing it since a bit after 6pm EST. In the South Florida area. Phone was on SOS, wouldn’t acquire mobile network or UMA. Rebooted a few times to no avail. GSM let me place calls to non TMo numbers. I could not receive any calls. Some data services worked, such as BBM, I didn’t test much else.

  • Manny.

    I’m using a G1 and my voice keeps going in and out of service, and I cannot send or receive texts. Data still works though. This started happening to me at about 5:30 EST.

  • mALiZ

    Dallas TX…I can’t receive calls or text (is out completely, no sending). But can make calls. Call T-Mo Cust Serv said it should be resolved by 2morrow. Since T-Mo is a great service I’m cool with that.

  • Mankato

    My phone just started working.

  • Robin

    didnt have service….ppl said fast busy signal…..i cldnt call anyone from cellnot even customer service……SAn antonio texas…..but i think it came back YEPPIE :D

  • Rob

    got service again but no texting WTF TMOBILE

  • Tony

    Incoming voice, text and data down in OKC…..and Tmobile just took down their online chat….grrrrrr.

  • Amy

    No service in Lewisville (DFW) area since before 5pm central time. This is BS, I agree send a press release. I can’t call anyone with TMOBILE, however I can call verizon customers, and an At&t customer just called me. WTF? This makes me unhappy I have been a customer since 2004 and I think they owe us a refund for messing up our service. What do you think? Anyone agree with getting some type of discount. UGH! What an outrage!

  • Bob

    Just spoke with a Tmobile store. They said that they gave them an approximate time of 2 hours and everything will be back up and running again. This was an hour and a half ago. I asked what they will do for disgruntled customers they young girl on the phone was very nieve and didn’t say to much. Which I have a feeling tmobile won’t do anything for us. Nothing new with them. This blows.

  • JoshHart

    Lost all service for a while on both my lines, now I have data and voice out, no text though…missing that right now.

  • goddessintexas

    The Tmobile website must have been affected also, I tried to log into the forums and got a “down for maintenance” message. I only operate by cell, no land line but after this upset, I am going to get one! I wish I had Verizon or something else now…. VERY DISAPPOINTED! The stores here in Houston are packed like sardines and people are very pissed.

  • Tournstone

    No service since around 5 in Houston, TX. Uma not working at all but one call made it though but disco immediately an occasional email gets through. @home service still working. 7pm here now. Looks like UMA is back on.

  • Josh

    Txt and Voice mostly down in Savannah, GA. UMA hasn’t been working either. I had a GSM signal for awhile on my Curve and no signal, at all, on my gravity. @home service also totally down. I have, however, still been able to browse the web on my BB.

  • No calling out in York, PA. Don’t know if anyone is trying to call us or not.

    Their system seems to be wacked. I ordered a MyTouch last Thursday, still hasn’t shipped (4 business days later). I called about and they said “system just hasn’t updated yet”. PISSED!

    Hope everything gets squared away soon.

  • up in Plano, TX. Seems all working now. Go TMO!

  • No data here in Dallas/Fort Worth, can’t even register on the network.

  • dhayes

    No text or data in Dayton, OH. haven’t tried voice

  • Reggie

    got service in phoenix! yeah!

  • Keebler

    This is not just TMO. A Main Switch went down so all traffic on all Carriers is going to be affected. FCC is now involved

  • poochilau

    Not working here in Gilbert, AZ. Can’t register on the network!!!

  • Jenae

    Down here in burbs of Chicago still. Got GSM on my BB but no texts. I got through to Tmobile and they said global issue that could last 48 hours. WTF? That is freaking ridiculous – not acceptable! So many people rely on this for their only communication.

  • Iasthai

    Still nothing in Wichita Falls. Phone says “No Service”. Cannot make or receive voice calls, send text messages, or data. NOTHING. This is extremely frustrating.

  • Manny.

    I’m using a G1 and my voice keeps going in and out of service, and I cannot send or receive texts. Data still works though. This started happening to me at about 5:30 EST, I’m in Allentown, PA.

  • Anthony in Utah

    I miss my texs haha keep us updated Tmonews! There is nothing any of us can do until this is fixed. I can at least make outgoing calls

  • Anthony in Utah

    I miss my texs haha keep us updated Tmonews! There is nothing any of us can do until this is fixed. I can at least make outgoing calls

  • Anthony in Utah

    I miss my texs haha keep us updated Tmonews! There is nothing any of us can do until this is fixed. I can at least make outgoing calls

  • David

    no voice (incoming or outgoing) and no data in Dallas (downtown area)

  • Red

    I can’t call or text, send or receive. This is bullshit, I have a sidekick lx so this is the second problem I’ve had with them in a one month span.

  • Aleq

    I can’t send texts! what the hell!

  • BronxBebe

    Wow lots of double postings in a way I’m not the only one,lol..

    Now lots of you knows what it feels like of what happen with us SK users of losing everything. We still can’t use or gotten back our stuff back and more. I hope todays OTA has nothing to do with what happen but yet anything is possible now.

    Don’t take your batteries out, or let it die to be on the safe side so you wont lose your info. Call CSR but get with someone who knows and just don’t know what they’re doing.

  • alex cerrato

    columbia/hattiesburg, ms area – nothing except for wifi :-()

  • Ken

    I have 2,200 wireless users across the US (1,500 phone, 700 BlackBerry). Symptoms vary wildly by location, but all cannot receive calls, and most can still get email on BlackBerries. I finally got through to TMO Business Care and was told indirectly that it’s a self-inflicted problem from network engineering. But don’t quote me on that, she was vague about it. She confirmed that it is a GLOBAL problem. No ETA on a solution. I feel their pain.

  • PJ

    T-mobile is a piece of shit

  • Daniel

    In NJ SMS is out too, only data is working…has me using my google voice acct on my bberry lol

  • Same here in NYC.

  • marie

    I was able to call a friend on her verizon cell, but I can’t get through to my sister’s on t-mobile. I also can’t receive texts; not sure if they’re sending or not. How long will it take to resolve this issue?

  • Two G1s in the Dallas area work fine. Voice and data. My personal G1 has worked fine in Savannah, GA, Houston, Texas and Dallas all today.

  • Russell

    No data in Kansas City, MO.

  • Kevin

    Voice and Data are working in Houston

  • I’ve had service all day. Hmm.

  • Yeah

    My service is back in Harlingen, Texas. Sweet. All I need now is my Moto Sholes.

  • Daniel

    I live in Pittsburgh and my Tmobile service just came back at 833pm Eastern

  • Jacob Mares

    In DALLAS,TX no service for about 2hrs already i work for IT Dept and I know probably someone was not doing their job or goofing around with co workers..

  • I’m gonna give them a break. I’ve been a customer since 2005 and this is the first time every my phones have not worked. Give them the benefit of the doubt, but hope they get it back up soon.

  • Lisa

    This is crazy!!! I’m seriously thinking about switching over to Verizon, this is so unacceptable! This should be resolved TONIGHT!

  • mani

    Wow .. i wonder how mine is working all day … no problems at all … Miami Florida

  • Russell

    Is this T-Mobile’s sick version of Project Dark?

  • UMMMMM.. He stated that it was limited to Voice. NOT TRUE. even TMOBILE stated VOICE & Data… mis-type… lol

  • Kickstar13

    Data and Voice services are back for me!

  • h4xit

    Seattle – Lost all connection on my myTouch around 3p. Said there wasnt even any service. around 5p i got my data+voice back and just now have received a text from 4 hours ago. seems like i’m up and working

  • jmts80

    No text,data, and voice works only occasionally here in Phoenix. :( I blame Obama and his predecessor Bush!

  • Gabrielle

    I’m in Atlanta. My husband has the My Touch, I have the Cliq. His phone is working and I’m still without any service. WTF?

  • Rob

    ok i can send texts now but my girlfriend says she never get them. I dont get the “message cannot be sent. try again?” IN FOLSOM PA!

  • missjuliebaby

    it will be resolved.the guy i talked to said about an hour and a half mine jus stopped workin about two hours ago!

  • joe

    This is not funny at all this is fucking bullshit… Verizon,AT&T, or Sprint here the fuck I come… T-mobile you just lost a 5plus year costumer!

  • FILA

    damnit, my comment never got posted wtf. anyways my texts are down, but its weird cuz they were working then withing a hour they went down. i still have service but cant text

  • Vanessa

    We have five family phones with TMobile since 2001. My work blackberry is Verizon (paid for by the employer). TMobile has, by far, the BEST customer service out there. Verizon customer service sucks, they are rude and hateful, and dont give a crap if you come or go from them. TMobile has always been top notch, even prorating us back to another plan when my teenage son racked up 500 overage minutes. His girlfriend at the time had Verizon. Her mother called them and they laughed when she asked what they could do to help. Sometimes Customer Service makes the difference, especially when the phone service is fine.

  • JJO

    This is not the coverage i need, and i dont like the price….wtf first the sidekick data now this….

  • Profevero

    Hmmm, my husband has service but I don’t..I’m wondering if it has to do with whether or not we have certain phones…like 3G service???

  • J-Hop2o6

    HSPA+ upgrades!!? lol I HOPE SO.. but yea, Seattle (voice+msg+data) is down

  • FILA

    cross that, i got my texts back!

    IM FREE!!! I can text again!

  • T-Mobile

    Rochester Hills, Michigan

    My G1 gets no service at all and my mom’s piece of junk free phone has full bars. She’s in the other room…

  • Ritchie

    This is not all people, go check your accounts on the wen, you will see that the accts are all fd up especially for family olans. i tried calling 611 piut it gives me a busy line. How the hell are customers suppose to know if tmo wont answer the calls? Not everyone has internet at home and anotpp of that not everyone knows about this website.

  • Spence

    My phone is doing exactly that! It won’t let me call, get a call, text, or get a text and says my sim card does not allow access to t mobile’s network! (I am using the T mobile G1)

  • Ritchie

    I dont care if since 2005 you havent had an issue, not verizon, sprint or att have had that problem. This is totaly unacceptable

  • steven

    Compensation please. Prorate credit for 1 day of service please.

  • Viper

    How is it possible to be a nationwide thing? I don’t get it ~scratch head~

  • FILA

    scratch that once again, no texts… :-(

    @Ritchie

    dont count your cookies like that, AT&T had a massive outage in the northeast back in 2007, sprint is no where near perfect and Verizon i believe had a outage around the same time AT&T’s big one, cuz I remember the Police departments saying how there car computers wouldnt get online cuz the departments use Verizon, they had to call in all checks that day. Every provider has its times and days, it just so turns out that T-mobile is just having a bad quarter, from the Sidekicks down to this now. Wait for AT&T to go down and wont come back up one day from all the damn little Apple fanboys on the 3G overcrowding

  • Steven Y

    Just called T-Mobile they are obviously getting BOATLOADS of calls about the outage. Press the issue and you will get an outage credit for a day’s worth of service. I got a WHOPPING $6. Not a lot but it’s something. I think they know why there is the outage.. they are obviously updating something or changing something. In the words of Peg Bundy. Thank your carrier kids.. “THANKS T-MOBILE!”

  • Gabrielle

    It is really fustrating. I have been a customer since 2000 and I have never experienced such S*$# in my life. I am not pleased with the way the customer service has decreased. I can call three customer service agents in one day and get a different answer each time. Pitiful. By the way, just saw the new VERIZON DROID commercial air during SO YOU THINK YOU CAN DANCE SHOW. That commercial was bada**!

  • ozz

    Out in Houston TX to but I don’t have voice, data nothing

  • Voice came back for me, but no data… Hartford, CT area.

  • Brazil

    I’ve had service! Didn’t have a problem, not once. And yes i do text a lot. I did not notice an outage. I live in the North Eastern part of NJ.

  • Dara

    Los Angeles completely in-capacitated too.

  • Pat

    back up in Arizona!!! yea

  • m

    this is funny… I call customer care and get THREE different switch recordings, one after another…

    a lady saying “all circuits are busy now, will you please try again later?” then a monotone, boring sounding male just say “five zero three, two zero nine”, then one of T-Mobile’s butler-like sounding recordings saying all circuits are busy then reads off the switch number… crazy…

  • edd

    i got service voice and data in north dallas =D

  • Jesse

    FUCK TMOBILE AND THERE SHITY PIGGY BACK SERVICE IM GOING TO ATT FUCK YOU!!!!

  • JRoudebush

    It looks like Kansas city is back up Voice Data and Text is working for my wife and me now..

  • EB

    No service here in MN either. Would be nice if they put this announcement on their website, as I was trying to “Chat” with customer service and couldn’t get through there either.
    Only way I found out about this was through here!

  • JRoudebush

    @Jesse Wow you are acting like my 14 year old son…. Keep up the good work acting like a little kid.

  • Rob

    texting back down again!

  • Jimmy Crack Corn

    I love me some Tmobile. Nah, I don’t need that service I paid for. Just take the night off, guys. It’s okay. It’s just money. And time. And loss of contact. Maybe I just need to be disconnected for the night.

  • Gabrielle

    UPDATE……….
    ATTENTION: We’re making good progress restoring voice and messaging service to affected customers. At this time, approximately 5 percent of T-Mobile customers are experiencing service disruptions. Issues began at approximately 5:30 p.m. Eastern time. Our rapid response team is working continuously to fully resolve this disruption. We sincerely apologize for the inconvenience that this has caused our customers.

    Oh, joy! I’m the lucky five percent?!!!!!!

  • Andrew

    Data and voice back up and running in Boulder, CO!

  • JBLmobileG1

    I live in Las Vegas Nevada here and didn’t even know about the outage until my rep called me about it…. then I noticed I couldn’t receive calls from land lines or other tmobile customers. Very weird indeed. I thought Google voice used data but even it couldn’t receive calls. That would be nice if they were updating to HSPA+ but I doubt it was the cause…. you think they’d let everyone know first with a text message or something if that was true. I still like Tmobile… I just hope this doesn’t become a trend because I never had this issue and I have been with them since 2004. And yes, my services seems to be good now so hopefully everyone else who may still be having issues will be good soon.

  • Jesse

    WELL I CHECKED MY WORK PHONE IT WORKS FINE BUT MY PERSONAL PHONE IS DONE FUCK THIS SHIT 4 HOURS DOWN AND NO FIX WTF

  • Andrew

    If you’re still out, try rebooting your phone or airplane mode on then off.

  • timmyjoe42

    Never noticed a problem in Cincinnati

  • JTE

    Voice and Data down in Raleigh NC.

  • mr nathan

    INDIANAPOLIS, IN

    Service was out intermittently, but now have 3G connection in areas where we previously didn’t and not going to lie, it is blazing fast…….

    hmm.

  • J-Hop2o6

    @ Gabrielle

    i guess im the “5%” also =(

    -SW Seatttle area-

  • ok7

    Still in the 5%. (Hawaii).

  • VIck

    FUCK T-MOBILE im done. why still be with a wireless carrier with a outage. only people that don’t care and talking about people bitchin are the people that have like 3 phones with different carriers.

  • Kershon

    Still down in Peoria Illinois. Service has been out since 5:00 this afternoon. I’m running my bb on wi-fi. I haven’t been able to contact my family all evening and I am getting worried. Way to go T-mobile. U better be getting this fixed quick! I’ve always said I wouldn’t jump ship b ut if this keeps up ima thinking about it.

  • VIck

    p.s Voice is down in New York City

  • Pipe

    Im also down, i can make calls, but apparently i cant receive them, im in Oceanside CA. Any ideas when it will be back up???

  • Blake

    Yea, down in minneapolis too.

    Facebook blew up with people complaining.

  • Gabrielle

    J-Hop2o6
    Do you happen to have a cliq?

  • m

    yeah I must be in the 5% too… text messaging is still as lively as a bag of hammers

  • Kershon

    I did get ahold of customer service on their 800 number. 611 doesn’t work. I was told that other carriers are out too but only spotty.

  • alex

    Now I have Voice and data back, but no texting in Gainesville

  • VoiceOfTMO

    T-Mobile would like to inform our loyal customers that upgrading our worldwide system to Windows7(TM) has been seamless and went without any noticeable issues. Thank you for chosing T-Mobile!

  • Rob

    in that 5% texting still dont work. BLEH

  • KiwiBina

    So Cal

    I have calling up–little dicey, disconnects at times– ut I’m still waiting for texting to get fixed.

    Rapid response teams… hmm. They need steroids =D then they can work faster! Haha.

  • Rob

    btw i did airplane mode off n on, still only date/voice not what i actually use the most TEXTING lol :/

  • Gabrielle

    J-Hop2o6

    Do you happen to have a cliq?

    I’m anxious to see how they came up with just 5%? S%$#, they took time to do calculations and figure out how many customers are without service instead of trying to figure out how to restore service. Priorities, please…if you want to keep getting my money, restore my service.

  • Kennypu

    Here in hawaii, voice,txt, and data are back already

  • Tinkerbell07

    In Frederick, MD and I still can’t send or recieve text messages. Couldn’t make calls for over three hours but now I can. I couldn’t even call Customer Care!!!! Paying for T-Mobile is starting to become an annoyance.

  • Dave

    I guess my wife and I are in the “5%” as well. Funny, how they are so certain they can provide a definite percentage of people affected yet cannot fix it.

  • Prada

    WTF! I’m still down!

  • Dave

    I guess my wife and I are in the “5%” as well. Funny, how they are so certain they can provide a definite percentage of people affected yet cannot fix it. Portland area

  • KiwiBina

    Aha! I just got my texting! I bet some of them rapid response teams read about my suggestion for steriods. =] Haha… I just hope the texting stays. =O

  • Robert

    No service in NYC. Can I use this as a way out of the contract?

  • Jesse

    I talked to a friend that works with tmobile Servers side and its happening to certain plans and its doing different things with diff ppl and they said all the phones should register when the network comes back up for there plan

  • m

    atleast I can text myself now…

  • alex

    OK, I am on a grandfathered family plan, I think my text just came back, but I still haven’t received any texts yet.

  • Ryan

    Im a T-Mobile manager in Raleigh NC. We are back up and running. It seemed down from around 7pm-9pm. Not a bad turn around TMO. 3G never went down. Just problems with text and voice.

  • Gabrielle

    I don’t beleive that mess about it only affecting people on “certain plans”. My husband and I are on the same plan and his Sh$% is already up!

  • mssensational

    Here In Tennessee. I have nothing and it’s pissing me off. I’m expecting some calls and can’t get them. I called t-mobile and went through 5 reps for them to say there is nothing they can do. When I try to place a call a message comes up saying that I am not registered on network. WTF.. Im so tired of you Tmobile and my $200 bill.

  • Angie

    I am in Fort Worth-no text, calling out, or receiving calls-from anyone. Pretty pissed off man.

  • Angie

    Its 8:53 PM here and it has been like this for hours…

  • Jesse

    lol yea but its also the phone and how it registers to the network so its alot of factors in here im really thinking about switching to a better provider

  • Mike

    Still down on here in Peoria, IL and going on 3 1/2 hrs no service

    Boy do I love being so lucky

  • cjbrigol

    I have a t-mobile G1 in rochester hills, michigan. Nothing on it works except wifi. My mom (whom I live with) has some crappy free phone and she has full bars. So it’s obviously not locationally based…

  • mrnova

    Service back up and running in chicago, text messaging was down for awhile after voice was turn on, but now on! I wonder what happen, that caused a nationwide blackout!

  • Robert

    Yeah, I am checking Verizon right now :)

  • Erick

    The wife and I have been having issues for the majority of the day day. After intermittent issues and dropped/no calls at approx 1 pm mst, my phone went completely down (no voice or sms service) at approx. 5 pm mst, and hers went down at approx. 4 pm mst with the same problems. It is now currently 7 pm mst and we are still down, we have tried all 5 of our phones and no luck…..i guess we sit around and wait? All while paying them for this…hm?
    Phoenix, AZ

  • jay

    northern colorado still in the 5%

  • Tania

    I am tired of crappy phones and service t-mobile! I think it time to give customers a refund for their inconvience for this outage as you say! Especially if people use their phone for emergency and business!

    Please update customers of what the real issue is and apporx. time when the service up!

  • Kershon

    All services restored in Peoria, Illinois. Thank you T-Mobile

  • ByeByeTMO

    9 PM Central. Still down in Chicago Suburbs… it is more than 5% here. Both Voice and Data down. Come Friday, I’m going to get a droid and move to Verizonwireless. The sidekick disaster and not this is too much for me. Tmobile, I’m done with you.

  • tmobiley

    In Central Florida.

    Outgoing SMS is intermittent – Incoming SMS is more reliable

    Incoming Callers get ”Subscriber currently unavailable” – Outgoing calls I get a busy signal

    Data is on/off again…

    Glad to see I’m not the only one.

  • Jesse

    AZ STILL DOWN AND IT HAS TODO WITH UR PHONE REGISTERING ON THE NETWORK I HAVE A G1 NO SERVICE BUT MY WORK PHONE BLACKBERRY FULL BARS NOTHING WRONG WTF TMOBILE I HAVE BEEN IN AN OUT OF SERVICE SINCE 1:30MST

  • Taj

    Never noticed in the Peoples Republic of Portland (OR)

  • I have lost alot of money in the last 5 hours i will be wanting for some FREE service for 3 to 5 months. This sould never happen and some one will pay
    If something goes wrong at my company who losses money ME
    Hope you will make up for it

    Thank you
    long time customer

  • Carr

    I live in Los Angeles, CA , ABSOLUTELY NOBODY FROM TMOBILE IS TRYING TO CONTACT ME UNTIL NOW!!! I don’t want to throw words but this is far too upsetting. I have been on cell phone for Ernnn..say at least 20years, and this is first time happening to me, and I have been using Tmobile only for 1year!!! Tmobile is now a SORRY CHEAP CRAPY name to me now!

  • PoloKidd

    My mytouch wont do anything..it keeps saying tht my phone isnt registering on the network….and tht my sim cards isnt compatiable

  • dave

    still out in rochester ny even my at home service is out

  • willy

    no service in clearwater fl text or voice

  • Maureen

    My phone has a busy signal when called, and my husband can’t get a hold of 611. Tallahassee, FL….. MAJOR inconvenience!!! On my BLACKBERRY!

  • steve

    as of 10:14 in largo, fl its up now.

  • AlexisKay

    people who are complaining just need to calm down, having no cell phone for a couple hours may be good for you! tmobile is working to fix this issue, and having people rush the store and overload their customer care isnt going to do any good if anything those complaining are making it worse. i dont know how many people have disrespected tmobile reps because of this issue and it really makes ALL OF YOU look bad.

  • Amanda

    Still down for me in Seattle. I hate Verizon’s customer service, but at least I don’t have to deal with holes with no recepion, and THIS nonesense.

  • Jesse

    Well When my job depends on my phone i can fucking bitch at who ever when ever i fucking want too so go piss off in a corner

  • jmurgol

    Still down, no voice or data – atlanta, ga

  • AlexisKay

    i think that you jesse can switch providers because obviously you dont realize that this is affecting other customers too, maybe your “business” should find better ways to do you shit. All have companies have outages, its a fact of life grow up and get over it. there was a time before cell phones believe it or not you spoiled little prick. :)

  • CWB

    Houston is still down. Data only.

  • onwaitinglist

    I was pondering of getting rid of my landline last night, I have been little hesitated for many month now…… Now, I need express my thanks to TMo for helping me to make up my mind now.

    Landline is still more reliable.

  • Howard Walker

    Data is working for me, can sometimes connect making outgoing calls. Haven’t received any call or text since about 7 EST that I know of. I’m in jacksonville, fl. People seriously need to relax. Your cell service is interrupted. It’s not like your pacemaker quit or the sun is refusing to rise. Yeah, conversations and some business stuff gets messed with. It’s inconvenient, but far from tragic. Personally I hope everyone has an awesome night.

  • phoneking13

    I’m going to assume the reason for the outage is not because of a hopeful nationwide 3G rollout, right? :mad:

  • mattymatt72

    I call BS I have 4 lines of service and tmobile at home service. I have nothing on any of the lines, can sms or call. nothing the tmobile at home line is the same way no calling. I do not believe that its only voice and the 5% crap. Their was probably a zero missing ( meaning 50%) and the voice only missing, how do they know, nobody could call to complain. This was it for me. DROID here i come!!!!!!!!!!

  • NordicNINE

    Twin Cities in the “5%”

    I was getting really tempted by the Droid, but this may have tipped it even a bit more. How much is the Droid without a contract? I like not having a contract. Even though I’ve been with T-mobile for over 10 years (back when they were Voicestream), I like the fact that I don’t HAVE to stick with them if I don’t.
    I doubt I’ll switch because of this one outage and the lack of cool phones lately, but if it happens again, I probably will.

  • NordicNINE

    PS- If T-mobile wants to keep their good customer service standing, I think they should automatically give all affected areas a free month. If it’s only 5%, it shouldn’t be a big deal to keep those customers happy.

  • phoneking13

    @timmyjoe: I haven’t had a problem either in Cincinnati, but my best friend says his G1 is still out…

  • johnkzin

    Seems better now, but on my way home, SMS wasn’t working at all. In or out bound.

  • Carl

    I think people are getting a little overboard with a free month of service for one day of outages, not happening… I expereinced no problems all day, I know some of my friends did, but seems like Southern Texas is covered.

  • norcomike

    s california, down since around 3:30, still no voice/ no data. My address is full 3g and dark green which is supposed to be 3-4 bars. I get 1-2 bar max (so many drop calls), 100% slow edge data. Tried to call customer service so many times. who the **** said excellent customer support?? had to file a complaint on http://esupport.fcc.gov/complaints.htm

  • NoYou

    Mine is still out (9:45pm Central) in St Louis Mo but my GF’s phone is working. Lucky me I guess…

  • Achilles

    ALL T-Mobile Customers should receive compensation for this VERY unacceptable service! What’s the use of paying for service that you can’t use!

  • AlexisKay

    too all the people that are complaining about their business and losing a bunch of money, if your customers are loyal and you business is a good one then you should have nothing to worry about if you explain to your customers that you are sorry there was an outage there is nothing that i could do to help this matter. i bet your customers will be ok and hopefully all you whiners will realize that no one could have predicted this or prevented it. GET OVER IT PEOPLE, they will most likely credit people who had severe interruptions if you want more then that sucks because you are a greedy mo fo!

  • Viper

    Umm, to those calling BS on the 5% affected… 5% of approx 32 million subscribers is approx 1.6 million. That’s a lot of people… soooo… believe it.

  • sheena from las vegas

    Total inconvience especially when its the 3rd time in 2 months this service sucks I’m super pissed and anyone saying calm down can go sumwhere when ur phones a big part of ur work u need it damnit

  • AlexisKay

    “norcomike says:
    November 3, 2009 at 8:45 pm
    s california, down since around 3:30, still no voice/ no data. My address is full 3g and dark green which is supposed to be 3-4 bars. I get 1-2 bar max (so many drop calls), 100% slow edge data. Tried to call customer service so many times. who the **** said excellent customer support?? had to file a complaint on http://esupport.fcc.gov/complaints.htm

    to what ever douche wrote that their customer care rocks, but with millions calling it they cant talk to everyone right, or do you just want to jump to the front of the line because you are special?! you are a disgusting person.

  • edwin

    trust me, im betta get a discount alright…i demand a refund just like they demand to get their money on time every month!! ANYONE AGREE?? i went out at 5 central and its 10 and no luck what so ever. my dad has reception, im wondering if only smart phones are the only ones affected now..because all my friends that have smarty’s dont got service and the ones with the regular phones do..

  • Hassoun

    Grow up people. its called a service interruption. T-mobile didnt do this on purpose. Shit happens. I’ve been with t-mobile for 6 years and you know what ? this outage didnt even change my thoughts about them. I’ll stick with them for another 6. just get over it people and stop making annoying comments. If you’re one of those complainers that sprint let go a while ago then gooo. switch to the Verizon that controls your phone. no free ringtones. No tethering unless you pay 49$. and that would be my word

  • hey who are you to tell us dont call customer service?? We are paying for service we cant use…. i just dont like how they BS us and tell us that its only 5% of subscribers that are without service… Try 50%

    I’m porting back to AT&T

    • David

      I’m not telling you to not call customer service at all, I’m saying calling right now isn’t going to get you anything or anywhere other than more aggravation, T-mobile will decide how best to reimburse customers for their troubles but they aren’t going to be doing it while working first on restoring service

  • ninjaofthenasty

    this is the biggest cry baby site i have ever seen. i enjoy the news that this forum gives about my carrier, they do a great job, but i despise reading the comments left by a lot of whiny babies. oh, tmobile’s network down, im going to verizon, or tomobile needs to get better phones, get a better 3G network, blah blah blah. if tmobile is sooooo bad of a carrier, THEN WHY THE HELL ARE YOU STILL WITH THEM AND COMING ON THIS FORUM TO COMPLAIN ABOUT IT!!! leave, go to the almighty verizon or at&t, trust me, tmobile will not miss the 50 or so babies on this forum…. oh wait, you cant leave cause then you would break mommy and daddy’s contract and cost them an ETF and they will get mad :(. for some reason you people have not figured it out that you are not tmobile’s target audience. for all the people who want the greatest phones and the fastest network and so on, that’s not what they are after, they are after the everyday american who just wants good cell phone service at a good price and not feel like they are getting jipped out of thier service by high cost plans and poor customer service. thats why they dont spend all the money to buy all the high end phones cause the average user doesnt need it. get over it and if your so unhappy then leave and let us, who enjoy this forum converse without all the crying. oh, and by the way, verizon has had outages, we all know at&t is just a big outage and i know sprint has had outages cause i worked for them for 4 years. grow up, tmobile will fix it and life will go on.

  • Jesse

    its not the smart phones i have one on my work phone and works perfect

  • Carl

    People, people
    ninja very good point!
    People complain about ONE outage, that hasn’t even gone beyond one day, when other carriers have had multiple outages, I’m sure their customers complain, but anyway…
    It must really suck to be a T-Mobile Customer Rep right now, I’m sure a lot of their patience is running thin.

    @James have fun on with AT&T, I’ll be laughing when our EDGE speeds are beating your 3G speeds, and oh yeah paying x2 for the same service.

  • Viper

    @David and those wishing to call customer care

    From engadget comments (I like this):
    “I bet they’re getting customer service calls up the ass right now. NON-STOP calls of people saying, “WTF’S GOIN ON?!” I’m not even gonna bother. shit it’s not like they’re gonna say “You know what…. I think it was this… yuuuuupp YUP yup yup. Some fool flipped this light switch off in the break room CLEARLY MARKED, DO NOT FLIP, and turned the whole damn network off. Can you believe that? And if you hadn’t of called then T-Mobile’s network would still be down cause I wouldn’t have seen this light switched marked DO NOT FLIP just sittin here behind this coffee maker.””

  • dave

    still no luck with uma nor my tmobie @home. i can receive calls on the @home but i cant call out. thank god for google voice so i can text friends and make calls

  • Jesse

    Ok for you dumb ppl out there T-MOBILE IS A GERMAN COMPANY AND THEY DO NOT HAVE ANY SERVICE TOWERS HERE IN USA THEY PIGGY BACK OFF ATT TOWERS THE DIFF IS ATT TELLS T_MOBILE WHAT SERVICE AREA THEY CAN HAVE AND THEN IF THEY WANT IT THEY BUY THE SERVICE FOR THERE TOWERS SO PLEASE ANYONE THINKIN T_MOBILE IS BETTER THEN ATT UR WRONG ON SO MANY LEVELS GET UR SHIT STRAIGHT

  • ROY

    GREENVILLE ALABAMA IS DOWN BEEN DOWN SINCE ABOUT 5pm CST

  • Pritpaul

    I have had no service at all (voice, data, or text… phone just has no signal) since 5:45pm. Still not back up.

    Oh and Jesse, you have no idea what you’re talking about. It’s true that Deutsche Telekom owns T-Mobile, but T-Mobile has their own US towers.

  • jkspike3

    “ninjaofthenasty says:
    November 3, 2009 at 9:05 pm

    this is the biggest cry baby site i have ever seen. i enjoy the news that this forum gives about my carrier, they do a great job, but i despise reading the comments left by a lot of whiny babies. oh, tmobile’s network down, im going to verizon, or tomobile needs to get better phones, get a better 3G network, blah blah blah. if tmobile is sooooo bad of a carrier, THEN WHY THE HELL ARE YOU STILL WITH THEM AND COMING ON THIS FORUM TO COMPLAIN ABOUT IT!!! leave, go to the almighty verizon or at&t, trust me, tmobile will not miss the 50 or so babies on this forum…. oh wait, you cant leave cause then you would break mommy and daddy’s contract and cost them an ETF and they will get mad :( . for some reason you people have not figured it out that you are not tmobile’s target audience. for all the people who want the greatest phones and the fastest network and so on, that’s not what they are after, they are after the everyday american who just wants good cell phone service at a good price and not feel like they are getting jipped out of thier service by high cost plans and poor customer service. thats why they dont spend all the money to buy all the high end phones cause the average user doesnt need it. get over it and if your so unhappy then leave and let us, who enjoy this forum converse without all the crying. oh, and by the way, verizon has had outages, we all know at&t is just a big outage and i know sprint has had outages cause i worked for them for 4 years. grow up, tmobile will fix it and life will go on.”

    RIGHT!!!!!! dude cry babies. ya im pissed too. i just bought a moto cliq yesterday and then today the network goes crap. so i lost out on like 7 hours of web surfing and music streaming. BIG DEAL!!!!!! im still alive! My pulse is still beating just as strong. if you are a loyal t-mo customer like you are claiming to be, then you can hold your horses for half a day and then move on with your life. SHEESH!

  • Ritchie

    it cant be the smartphones or plain phones bc my babys phone is a plain phone and it wont txt, but my cliq will let me txt some of the time, then again it will say error. I hope we get some type of compensation for this on our next bill. Ive been with verizon, boost, and sprint and never had this issue.

  • Viper

    lol@Jesse. I do agree with that last line:

    “ur wrong on so many levels get ur shit straight”

    T-Mobile is not an MVNO of ATT [which is what that piggyback crap would be you’re spewing] they own their own stuff.

  • Jesse

    SEE YOUR WRONG YES THEY HAVE US TOWERS BUT THEY ATT TOWERS THEY PIGGY BACK OFF OF THEY DO HAVE SOME OF THERE OWN WHERE ATT DOESNT GIVE TO SHITS ABOUT BUT TMOBILE IS MAINLY PIGGY BACK OF ATT TOWERS AND THE REASON ITS MESSED UP IS THE AUTH SERVER FOR TMOBILE WENT DOWN AND ITS NOT LETTING PHONE REGISTER ON THE NETWORK THE REASON SOME PPL HAVE SERVICE IS THERE GETTING THE SERVERS BACK ONLINE

  • 30014

    @AlexisKay…if people are not getting the service that they are paying for then they have every right to be upset about it. Should they act like little bitches? No, but they can complain all they want.

  • SiliconAddict

    Yah something funky happened. My G1 didn’t even get a signal at all. I was thinking that the radio died since I drove down the road to see if I could pick up something else. Went as far as to nuke the phone and start over (Needed to anyways.) Then turned it off, removed the battery, back on and good to go once again. Wonder what the heck happened?

  • Hassoun

    Sharing towers isnt a bad idea. ATT shares some towers with T-mobile and vice versa. They do it to keep costs down. I have two phones. one from work on ATT network and a personal one on the T-mo network. after couple months of service testing. my tmo line beat att by far big margin. voice /date and signal level. so stop whining Jesse and go to bed kid.

  • Hassoun

    Jesse your comments are annoying and whats more annoying is your retarded ass doesnt know how turn off the caps lock. turn it off and go to sleep kiddo. get ur facts straight before you whine. i dont get it. are you an ATT customer complaining about nothing or a tmobile customer that has nothing better to do but complain ?

  • Jesse

    VIPER JUST CAUSE IM PISSED

    Below is the service that tmobile uses and they piggyback off of every att tower because the germans were to cheap to invest in there own towers so go fuck your self ass hat

    T-Mobile Network
    Issue:
    What Network technologies does T-Mobile use?
    Response:
    The T-Mobile Mobile Network is primarily composed of towers operating on the PCS Band (1900Mhz) using the GSM standard with GPRS and EDGE data enhancements.
    Cellular Band (850Mhz) coverage is also available and is generally used in roaming partner networks within the US.

    As of the end of 2008 many major markets also have implimented the WCDMA standard of UMTS Voice and Data. This network, often refered to as 3G, operates in the AWS Band which uses 1700Mhz for Uplink and 2100Mhz for Downlink. It is sometimes referred to as 1700 US and should not be confused with other 1700 or 2100 networks used in other contries.

  • Jesse

    And i have all my facts straight my friend i work in the industry and im mad because my company is on this shit of service and im the CIO and im getting my ass chewed so im gunna vent all i want on this fucking forum

  • Hassoun

    you’re not gonna convince me with stupid google searches. I’ve worked with tmobile engineers before and i know they have their own towers. tmo doesnt even use pcs so thats where i say you’re an idiot once again. haha

  • tino

    I just want my signal back!!! This is some. Bs :-(

  • jessica

    haha this sucks! i am a tmobile sales rep @ a corporate store in chicago suburbs and around 5 PM all of a sudden we were absolutely swamped and couldnt do anything! luckily a lot of our customers werent as MEAN as half the people in here, haha. oh well, its been down for about 5 hours now but im not that upset. my heart goes out to anyone who was severely inconvenienced! hopefully everything gets fixed… i also heard a few other cell phone companies were having issues, too?? anyone have info on that??

  • Galen20K

    OMG what the hell is wrong with you people always Complaining and Bitching, GOD! *shakes head***

    I thought you all were BETTER than that!

  • Hassoun

    i dont need to fuck myself. im calm and happy with my service. my phone went out for 4 or 5 hours who caressss. im not gonna even bother tmo about it. anyway i dont have time for you right now. unlike you i got stuff to do. so later my kiddo friend

  • Pritpaul

    Wow Jesse, if you’re really a CIO and not just making that up, I feel sorry for your company. Anyways, my service is back up now (no data, but at least there’s voice)!

  • Hassoun

    Jesse what industry do you work in kid ? a CIO with this bad mouth ? if you calm down and try resolve things in a professional manner maybe your ass wont be chewed. i work in the industry as well and we have ATT blackberries. service goes down from time to time. we dont get our asses chewed u know why ? because its a carrier issue and not ours. so relax dude…

  • Pritpaul

    And to those saying it’s not a big deal, I would agree with you if it was just data, but not being able to make or receive any phone calls for 6 hours is a big deal when it’s your only phone (plus away from home anyways). I had to borrow other people’s phones 3 times during those 6 hours, and it would’ve been more except I didn’t want to bother people for less important things

  • Hassoun

    Pritpaul i agree with you sir. but one thing is to be upset about it and another is to start bitching and disrespecting others and reps about this issue. its not the reps fault. shit happens. its a network. devices fail.

  • Jesse

    SEMICONDUCTOR and im just pissed off because i cant tell all my VPs To fuck off lol and it hasnt been a good day and my ceo and VPs are mad because there in China and there phones are not working just some insite too why im pissed and i know its a carries issue and were switching our 150lines to ATT where the SLA Agreement means something too the company

  • Pritpaul

    Hassoun, yeah you’re right… I hadn’t read the whole thread. If people are cussing out reps over this they seriously need to chill. :) I do think T-Mobile owes us some sort of credit for the outage though. I was actually worried that I had broken my phone since I didn’t have internet access to check what was going on for a while :)

  • Pritpaul

    And it’s out again… no service

  • Hassoun

    Pritpaul, i agree with you too. personally i dont care about the credit. some people are demanding months of credit lol. what are they thinking. for 5 hours of downtime you demand months ? unbelievable. maybe a 25$ credit or so. im not really that concerned about it. haha yeh i thought i didnt pay my bill on time.

  • skyler L

    Aha! So this is the real ‘project dark’!

  • Hassoun

    they are probably still working on it in your area. i love in the washington dc area and my service is fully up now. it was actually restored about 2 hours ago.

  • matt

    @jesse
    Start using periods. You sound like a moron.

  • Jason

    There is no way Jesse is a CIO. McDonald’s third shift worker at best. This is just some idiot kid trying to sound like he knows what he is talking about (which he obviously does not). A CIO would at least know how to type properly and use grammar.

    G1 service is working fine now in Chicago, btw.

  • Pritpaul

    Hassoun, yeah honestly I’d be happy with a token credit… just some acknowledgment that they failed to provide service. like say $5 (off my $75 bill). it’s not really about the money for me, just a token recognition thing

  • Galen20K

    I agree, I think Jesse is lying about all of this. Lets please keep the comments relevant to the topic shall we Mr.CIO?

  • Titty!

    ASSKISS! Lol.
    I’m bored. My internet was out for a bit. It sucked.
    But hey, I still Love T-Mobile no matter what(:

  • 007

    Everything is working fine for me in St. Louis, MO

  • tish

    Text messaging n web back up in fort lauderdale florida still no talk

  • MadProfessor

    Yay! I did not suffer any outage today.

  • dave

    can anyone posit a feasible idea why the @home service went down too? i mean if it was a network failure in cell service why would @home go down? those are essentially two different technologies. unless one program or one server is used for both the @home and cell networks, which is just a bad idea.

  • Jason

    My @Home was down also

  • matt

    @dave
    I’m likin’ the idea that this was a little glitch because of a major HSPA+ upgrade. Fingers crossed…

  • jordan

    Jesse needs to stop being such a bitch. Anywhere you go to will have outages at sometime. People at your business should realize this since you are in the industry like you say.

  • niididy

    Wow….I don’t even know what to say after reading some of these comments. However, before I write anything I want y’all to know that I come in peace…lol. (1) My long time neighbor who happens to be a TMobile field engineer confirmed that TMobile has its own towers, though there are other towers out there shared by certain carriers. (2) @ Andrew – This must be #2 record response behind David’s Project Dark blog. Lets see if this takes the #1 spot after a while.

  • JBLmobileG1

    I have the @home service although I wasn’t home to see if it was down for me. By the time I came home everything was fixed and working. Heck not even 5 mins after I was told about the outage my service was back up. I don’t really see why it would still be out across the country though…. unless they are doing some updating. Would be nice to have HSPA+ but would we even know we had it without a phone capable of using it or are all 3G phones capable?

  • dave

    @matt
    same here. but if other services crashed by upgrading to HSPA+ and it was just an unforeseen consequence… ok. but if they knew it was gonna happen then bad tmobile. or if it was an upgrade to HSPA+ they probably could have sent us a text saying they were updating service and it may be possible that service is interrupted. i would accept that

  • Matt

    @Jesse – A little remedial grammar and sentence structure is in order for you, my friend.

  • dave

    woohoo service just came back to me about 5.5-6 hrs later but its back

  • Duck Dodgers

    Why would T-Mo upgrade in the middle of the day? Wouldn’t it be better in the middle of the night when there was a low volume?

  • kltye

    Let’s see, there are 720 hours in this month, and on average, let’s say service failed for 6 hours (mine was down for approximately 2). That’s a 0.83% downtime. My bill is ~$70. That’s $0.58 (58 cents) they owe me if they had an SLA with me. Oh no, T-Mobile better give me that credit on my bill.

  • T-Mobile better credit me my ~$1.86 so that I can convert that money to pennies, and throw them as hard as I can to all of the fools on this forum that either a) complain over and over again about T-Mobile service/phones in a crybaby manner (and not a constructive way, yes there is a difference) and b) the people who “flex” their “muscle” on this forum about how they know what T-Mobile does with towers or something else like that…

    and anyone who wants to join me can grab a handful…

  • jkspike3

    “alt-mobile says:
    November 3, 2009 at 11:05 pm

    T-Mobile better credit me my ~$1.86 so that I can convert that money to pennies, and throw them as hard as I can to all of the fools on this forum that either a) complain over and over again about T-Mobile service/phones in a crybaby manner (and not a constructive way, yes there is a difference) and b) the people who “flex” their “muscle” on this forum about how they know what T-Mobile does with towers or something else like that…

    and anyone who wants to join me can grab a handful…”

    HAHAHAHA IM WITH YOU!!!

  • Iasthai

    Seriously! People act like network outages are a new thing. They happen all the time and you will undoubtedly run into a network outage on ANY wireless carrier. I don’t care how much money they throw at their network, it’s going to happen. Here it is 6 hours later and the network has seemingly been fully restored. Yeah it may be an inconvenience, but as long as it doesn’t happen on a regular basis then I’m fine with it. So what if you didn’t have your phone for a few hours. You’ll live! That’s what’s wrong with the world today. We’re so wired that if it goes down for even a millisecond everybody loses their collective shit and goes crazy! Those of you threatening to switch carriers then go right ahead. I doubt T-Mobile is going to miss you. You’ll be paying more in the long run, and you’ll run into the same problems on any wireless carrier.

  • Nurse P.

    “ninjaofthenasty says:
    November 3, 2009 at 9:05 pm

    this is the biggest cry baby site i have ever seen. i enjoy the news that this forum gives about my carrier, they do a great job, but i despise reading the comments left by a lot of whiny babies. oh, tmobile’s network down, im going to verizon, or tomobile needs to get better phones, get a better 3G network, blah blah blah. if tmobile is sooooo bad of a carrier, THEN WHY THE HELL ARE YOU STILL WITH THEM AND COMING ON THIS FORUM TO COMPLAIN ABOUT IT!!! leave, go to the almighty verizon or at&t, trust me, tmobile will not miss the 50 or so babies on this forum…. oh wait, you cant leave cause then you would break mommy and daddy’s contract and cost them an ETF and they will get mad . for some reason you people have not figured it out that you are not tmobile’s target audience. for all the people who want the greatest phones and the fastest network and so on, that’s not what they are after, they are after the everyday american who just wants good cell phone service at a good price and not feel like they are getting jipped out of thier service by high cost plans and poor customer service. thats why they dont spend all the money to buy all the high end phones cause the average user doesnt need it. get over it and if your so unhappy then leave and let us, who enjoy this forum converse without all the crying. oh, and by the way, verizon has had outages, we all know at&t is just a big outage and i know sprint has had outages cause i worked for them for 4 years. grow up, tmobile will fix it and life will go on.”

    RIGHT!!!!!! dude cry babies. ya im pissed too. i just bought a moto cliq yesterday and then today the network goes crap. so i lost out on like 7 hours of web surfing and music streaming. BIG DEAL!!!!!! im still alive! My pulse is still beating just as strong. if you are a loyal t-mo customer like you are claiming to be, then you can hold your horses for half a day and then move on with your life. SHEESH!

    —————

    Say that to all the people who rely on their phones. What of all the doctors, nurses, etc. ie: older folks, disabled folks, and all others who rely on their phones and are on the T-Mobile network? Are you saying T-Mo doesn’t give a damn about them? Are you speaking for the company? ‘Cause if you are, you’d probably get fired asap.

    The bottom line is, T-Mobile has been having difficulty (since this definitely is not the first time this has happened), and while they do address the situation in a timely manner, it still hurts their image as a provider. The rest of the hospital laughs at me and others who have T-Mobile, and those are on the days the network actually does its job (or tries)!

    So please save your anti-whiner whining. Not everyone on here is on their phones for fun and “internet browsing”. Yeah your heart’s still beating now, but what if it suddenly had a hard time doing so and your dumb ass was on T-Mobile and couldn’t call for help because your network is failing or you’re in an underground parking lot? T-Mobile’s been in the business for a long, long time. The least they can do is improve the network. How about doing that for “loyal” customers?

    Oh, and I’m pretty sure T-Mobile cares about those “50 or so” people on here because everyone knows just how easy it is to start a snowball effect. And with the reputation T-Mobile already has, this is just fuel for the fire.

    As for your “leave the company” comment, oh I will. I’m just in the waiting portion, but I’ll keep checking back on this site to see when the next time T-Mobile will go down. I’m sure there’s a app for that.. and a map for that.. and probably a graph for predicted frequency of outages.

    Peace.

  • Nurse P.

    Iasthai says:
    November 3, 2009 at 11:22 pm
    Seriously! People act like network outages are a new thing. They happen all the time and you will undoubtedly run into a network outage on ANY wireless carrier. I don’t care how much money they throw at their network, it’s going to happen. Here it is 6 hours later and the network has seemingly been fully restored. Yeah it may be an inconvenience, but as long as it doesn’t happen on a regular basis then I’m fine with it. So what if you didn’t have your phone for a few hours. You’ll live! That’s what’s wrong with the world today. We’re so wired that if it goes down for even a millisecond everybody loses their collective shit and goes crazy! Those of you threatening to switch carriers then go right ahead. I doubt T-Mobile is going to miss you. You’ll be paying more in the long run, and you’ll run into the same problems on any wireless carrier.

    ——————————

    Name one thing that you do with your phone that is vital to your business, your life, or the lives of others.

    Got it? Sucks doesn’t it? 1400 to 2200 PST, I wasn’t available to my patients and their families.

  • anthony

    same thing goes for internet, my old DSL line and my roadrunner goes down once every 3 months for a couple hours. nothing to worry about. i was in the local store today and there was 45 people in there about their phones not working. i facepalmed all of them when they rose their hands when asked if they were in there for the outage

  • Tzone

    Wow…ppl act like a collective bunch of total jerks. i’m in indianapolis and my data service went first and then my voice an hour later. i was at work and not having cell service for a mere 2 hrs WAS NOT that deep. Seriously, if you wanna switch carriers over a fourth of a day without service then by all means go! We won’t miss ya! Use a freakin’ payphone if its that deep…sissies

  • Viper

    Oh yes, this sort of thing definitely happens with ISP’s. I will gladly watch pissed off people run from Time Warner to Comcast due to outages, only to see them also get outages on Comcast as well.

    People are acting as if this was some sort of purposeful thing that T-Mobile did, shutting off service for fun or something. Yes it sucks for those who need the phone, but life will go on. When your internet goes down for a week [it’s happened to me] life still goes on.

  • 30014

    @David…You should keep an eye on Jesse. His comments sound very similar to those of our old friend Elrich.

  • Grr

    Okay, lets get this straight because Elrich/Jesse..whatever name he wants to use…is wrong.

    #Most towers are owned by one company and leased by 3-4 others. Sometimes AT&T owns a tower, sometimes T-Mobile does, sometimes Verizon does, and sometimes a non-wireless company does. It is just a metal structure that the companies hang antennas on. The company that owns the tower cannot influence the other companies signal on that tower. They just get a nice monthly check for rent. AT&T and T-Mobile are co-located on a lot of towers. Very, very few of them are owned by AT&T. More are actually owned by Verizon than AT&T. A lot of the time we don’t even use towers. We place antennas on roof tops or water tanks.

    Just look at a tower next time you pass one. You will see antennas on various heights of the tower. Usually, each group at the same elevation is a unique carrier. So if there are 3 groups of antennas, then there are 3 carriers on that tower. Every carrier cannot have their own tower or you would end up with 5-6 towers all grouped in a small area. Good luck on getting a homeowners association or a local government to sign off on that.

  • jkspike3

    “Nurse P. says:
    November 3, 2009 at 11:44 pm

    Say that to all the people who rely on their phones. What of all the doctors, nurses, etc. ie: older folks, disabled folks, and all others who rely on their phones and are on the T-Mobile network? Are you saying T-Mo doesn’t give a damn about them? Are you speaking for the company? ‘Cause if you are, you’d probably get fired asap.

    The bottom line is, T-Mobile has been having difficulty (since this definitely is not the first time this has happened), and while they do address the situation in a timely manner, it still hurts their image as a provider. The rest of the hospital laughs at me and others who have T-Mobile, and those are on the days the network actually does its job (or tries)!

    So please save your anti-whiner whining. Not everyone on here is on their phones for fun and “internet browsing”. Yeah your heart’s still beating now, but what if it suddenly had a hard time doing so and your dumb ass was on T-Mobile and couldn’t call for help because your network is failing or you’re in an underground parking lot? T-Mobile’s been in the business for a long, long time. The least they can do is improve the network. How about doing that for “loyal” customers?

    Oh, and I’m pretty sure T-Mobile cares about those “50 or so” people on here because everyone knows just how easy it is to start a snowball effect. And with the reputation T-Mobile already has, this is just fuel for the fire.

    As for your “leave the company” comment, oh I will. I’m just in the waiting portion, but I’ll keep checking back on this site to see when the next time T-Mobile will go down. I’m sure there’s a app for that.. and a map for that.. and probably a graph for predicted frequency of outages.

    Peace.”
    ____________________

    lol if you have t-mo and you were stuck in an underground parking lot im sure you wouldn’t get service anyways ;) no im not speaking for the company im speaking as a t-mo customer. ya my service was out and yes i needed to make a few phone calls but none were emergency. and yes i rely on my phone. YOU CANT DEPEND ON TECHNOLOGY FOR EVERYTHING! and as for the people who did have emergencies, i guess we’ll hear about it in national headlines and how they couldn’t call 911 because of the outage. lol…and no im not whining. =D

  • jkspike3

    “Nurse P. says:
    November 3, 2009 at 11:56 pm

    Name one thing that you do with your phone that is vital to your business, your life, or the lives of others.

    Got it? Sucks doesn’t it? 1400 to 2200 PST, I wasn’t available to my patients and their families.”
    ________________________________

    lol have you heard of a land line?

    one thing that is vital to my life…umm calling my grandma who recently became a widow and asking her if SHE NEEDS HELP around the house. and then driving an hour away just to clean her yard and check hows she’s doing. ummm…calling my parents and seeing how they are doing and if THEY NEED ME to take them anywhere. umm… ya VITAL. from 1500 to 2200 MST, I was unavailable to my family!

  • CMEBME

    To add credibility to my statement I currently work for ATT and have for over a year now as a Cellular Service Technician, but I have worked for both T-Mobile (3yrs) and Sprint (1 Yr). While yesterday’s network outage was a great inconvenience to say the least, why is it that so many people have stepped up to sling T-Mobile in front of the firing squad? What in your mind makes there system impervious to failure. As Stated prior I worked for them in the south eastern part of the country and through Hurricanes, Intense wind and rains and to the North with extreme cold and snow they have always been on top of recovery and have truly implemented fail safes to try an prevent outages. There’s not a cellular provided in the United States that does not experience some form of Outage most of which are out of there control. Most of you consumers do not and care not to truly understand the processes and systems that are in place to deliver those calls. Well here’s a quick lesson IT’S A MAN MADE NETWORK. Things happen! Stop putting blame on the company for failing and blame one self for being so dependent on something you cannot control. T-Mo is just 13 years in business yes they acquired a few companies that are older but there established network is just 13 years old. Please leave the drama back where you came from.

    You know

    Verizon- Most customer poor revenue
    ATT- Most Bars – But consistency with those bars are far from great
    Sprint – Lets not touch that.

    T- Mobile is and will be for a while the underdog that fights to survive the media hype of MORE CUSTOMERS, MORE BARS and a I Phone (woohoo still struggling to validate the hype in 2009) , and oh yeah the Yellow and Black Losers. If Magenta left a bad taste in your mouth because you couldn’t make a call, leave and I assure you before you thirty days is up you will be back, you know after your first bill at Verizon, ATT and Sprint that’s equivalent to you car note and the realization that your high tech ubber stylish phone will have more bars, more customer to call but will probably not work past the buyers remorse window.

    • kershon

      AMEN!

  • The Lizard Of Oz

    I am not mad at T-mobile, and I am certainly not leaving them over this but my job requires me to be on call so being down for 26 hours and counting in my case is more than a small problem. Don’t get me wrong, I would rather not be on call but I am. I wonder how many T-Mobile Rapid Response Team members were on call and couldn’t be reached?

  • CMAN

    I had no issues with my G1 during this outage (Milwaukee, wi). I think T-MOBILE’s customer service is top-notch! They are always friendly and helpful. I work for a public safety agency and our radio systems go down all the time. Stuff like this is going to happen. The thing to look for is how they respond to it…that’s what counts in my opinion. Seeya :)

  • GFAB

    Its amazing to see how reliant people are on their cell phones. I understand we have people on call, EMTs, doctors, nurses, babysitters and blah de blah. But it absolutely uphauls me to see that people will actually come to an irate level when something happens to their cellular service and especially when it cannot be resolved by a quick snap of the fingers. There are thousands of possibilities for what can cause an issue as what happened on tuesday. The rapid response team for Tmobile has been one of the fasted teams i have ever seen. I completely agree with the statement made by CMEBME, you CANNOT put your life in the hands of a man made network..you will never survive. Also, I think one good lesson to learn is that when you have an issue with your services, screaming at the rep on the other end of the line is NOT going to help you come to a resolution..its only going to frustrate you more, and cause the rep to be hesitant in doing everything in their power to make sure you end up happy. Learn patience, and although it is frustrating at the time, Tmobile will always come through and make sure everything is resolved, and will make sure you are compensated if there is an issue persisting for an long period of time…and NO 3hrs is not considered a long period of time.

    • tmocsr

      I agree with this comment 300% (if there is such a thing). I am a CSR for TMO, and I was working the night the network went down. It was amazing to see this side of some personalities that night!!! I assured every person who was trippin that night (and I do understand their misery) that I had no personal control over what was happening, yelling at me and throwing down threats would not fix anything, and YES … my phone wasn’t working either!!
      I seriously had one guy on the phone who “promised to find me and F@#K me up if I didn’t get his phone working RIGHT NOW”. I just assured him that he would have to follow through with his threat, because it was something I had no control over. I didn’t even drop the call for him cursing me out … I assumed the next call was going to be the same anyway.
      I can honestly say that most people calling in just wanted the “is it me, or is it a problem” question answered, and they were cool with the answer I gave them. Hell, I always wonder the same thing when the power goes out, or cable, or whatever. Those that called in telling me about life and death situations that depend totally on their cellphone … I tried to tell them in a nice way, without being a smart-ass, that they should really consider an alternate means of communication rather than wasting their time yelling at me about it.
      It was a special night to work :/ … and I’m really hoping I’m off the next time this happens (it’s technology, it’s bound to happen again someday)

  • kendrix_myrealname

    For the past week I’ve experienced network failure and it’s highly unacceptable but I called them just to see what the problem was and they were more than happy to give me a credit for each day I was out of service. That was business handled professionally. When we had the same issue with att they claimed that we used the phone too much and that they couldn’t help. So don’t bash t mobile. They’re not totally incapable. They are a great company and I’m glad to have them as a provider

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  • Uksinger

    Phone service back up in Louisville, KY

  • TmoOldTimer

    Outages happens everytime Tmo upgrades their service. Tmo is currently rumored to be upgrading data speeds everywhere.

  • SPRINT#!

    TMOBILE plans are ok. Project dark or what ever you call just sound plan corny. No one can compare to sprints any mobile any time plan. T Mobiles coverage sucks and plus they dont even have 3g nation wide. Terrible company. Sprint new plan includes unlimited everything except if you call a home phone for 69.99, thats unlimited talk, text, internet, tv, navigation, and if need blackberry plan. what a deal.