Tag Archives: Samsung Galaxy Note 7 recall

U.S. CPSC urges consumers to stop using Note 7 as it works with Samsung on formal recall

If you’ve got a Galaxy Note 7, you should stop using it, according to the U.S. Consumer Safety Product Commissions. The U.S. CPSC points to recent reports of Note 7 phones catching fire “while charging and during normal use,” and so the agency says that owners should power down their phones. The CPSC says that it’s working with Samsung to announce a formal recall of the Note 7 — Samsung announced its own replacement … [read full article]

Samsung details U.S. Product Exchange Program for Galaxy Note 7 recall

Following T-Mobile’s announcement that it will be offering full refunds to Galaxy Note 7 owners, Samsung has revealed its own Note 7 replacement offers. Samsung is launching the U.S. Product Exchange Program for Galaxy Note 7 customers. With this program, Note 7 owners will have two options for getting rid of their potentially explosive smartphones: Exchange current Galaxy Note7 device with a new Galaxy Note7 (available next week) Exchange current Galaxy Note7 for a Galaxy … [read full article]

T-Mobile offering full refunds to Samsung Galaxy Note 7 owners following recall

UPDATE: T-Mobile has updated its announcement with more information for Galaxy Note 7 owners, and Samsung has announced its own exchange program. All of the new info can be found here.   Following this morning’s news that Samsung is recalling the Galaxy Note 7, T-Mobile has now revealed how it’ll be handling the situation. Starting today, T-Mobile customers with a Galaxy Note 7 can return their phone for a full refund, including the cost … [read full article]

Samsung issues Galaxy Note 7 recall, T-Mobile suspends sales of the device

UPDATE: T-Mobile is now offering full refunds to Galaxy Note 7 owners.   Rumors of a Galaxy Note 7 recall have been swirling this week, and today Samsung confirmed that it is indeed recalling its newest flagship. Following reports of Galaxy Note 7 units catching fire and exploding, Samsung conducted an investigation and found that a faulty battery cell from one of its two suppliers was to blame for the issue. Samsung has confirmed … [read full article]