Tag Archives: JD Power

T-mobile Wins At Customer Service Again

While T-mobile may be fluttering in fourth place in the wireless market, they aren’t sitting on their laurels when it comes to customer service. Winning yet another JD power award T-mobile is again applauded for ranking high in customer satisfaction. “T-Mobile ranks highest in customer satisfaction among major wireless carrier-owned retail stores with a score of 729, performing well in all four factors that drive satisfaction. Alltel (721) and Verizon Wireless (714) follow T-Mobile in the rankings.” … [read full article]

T-mobile Is The Best In The West

T-mobile is rocking along, as always in the JD Power awards with a new report that shows T-mobile is the best in the west for wireless call quality. JD Powers who based its semi-annual regional report on seven problem areas: dropped calls, static/interference, and failed call connection on first try, voice distortion, echoes, no immediate voicemail notification and no immediate test message notification. The report found that “T-Mobile performs particularly well in reducing the number of problems … [read full article]