T-Mobile giving away free phone to customers affected by network upgrade


Just before Christmas, T-Mobile revealed that it will stop supporting a number of devices by January 2021. T-Mo released a list of the specific devices that will no longer be available on their network and it included a variety of models. T-Mobile customers with affected devices also started receiving notifications from the wireless carrier via SMS last December 28 so this looks like it’s really happening a few days from now. 

If you’re one of the customers affected by this, it’s probably time for you to look for another device. Fortunately, T-Mobile has a few offers in place for customers like you. 

Thanks to a leaked memo that it sent out to its representatives, T-Mobile gave a heads up on customers who will be looking to upgrade their device. In the memo, T-Mobile informed their representatives to check out the latest offers available to both T-Mobile and Metro by T-Mobile subscribers. Reps also received a letter from the wireless carrier listing down four free devices that affected customers can choose from. 

According to the letter, these are the devices that affected customers can get for free:

  • Alcatel Go Flip 3
  • Samsung Galaxy A11
  • Samsung Galaxy A21
  • T-Mobile REVVL 4

You apparently have a month to get one of these phones for free. But if any of these devices don’t appeal to you, you can always opt to buy your own device from T-Mobile. You can check out the list of devices available here. 


Source: 1


  • marque2

    Samsung Galaxy A21 seems like a decent phone for free. Tmobile claims the old phones can’t handle an update they need to send to the phone and claims it has nothing to do with VoLTE or the Sprint merge, but they won’t say anything else.

    • Shaun Michalak

      That could be.. If that is the case, it might be the memory in the ROM for the BIOS, and there just may not be enough storage in it to do an update that they need to do.

    • I have been a loyal customer with T-Mobile for 25 years.
      My phone was already at capacity before the upgrade and I kept putting it off because of that. I was literally having to clean the junk in my phone daily just to keep it running. The update finally pushed through but it didn’t affect the memory in my phone at all so I don’t know what they’re talking about. With everything else that is going on, this article sounds off to me. Why would T-Mobile allow an upgrade that could possibly disable customer’s phones on such a large scale?

  • Juan Carlos

    Today December 29 the OnePlus 8t has an update !!!

    • Bruce Sommer

      If you haven’t installed the update yet, I would recommend Googling it, some people are claiming multiple problems after update to that device. I have one too, gonna wait a couple days.

      • Juan Carlos

        The version that has some problems is the 11.0.67 of the unlocked OnePlus, the version of TMobile shipping is 11.0.57 is November security patch ✌️