T-Mobile will no longer support these devices in January

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It looks like there are a number of old devices that will no longer be compatible with T-Mobile’s network starting next month. This was recently reported by Android Police, who managed to get their hands on a verified internal document from T-Mo. 

According to the report, these devices will no longer be able to connect to T-Mobile’s network starting January 29th:

  • Google Nexus 9
  • HTC Desire 10 Lifestyle
  • HTC Desire 650
  • Huawei Mate 8
  • Huawei P9
  • Mikrotikls SIA_R11e-LTE6
  • Netgear Arlo Security Camera System
  • OnePlus One
  • Qanta Dragon IR7
  • Samsung Galaxy Note 4 (*AT&T and Verizon model)
  • Samsung Galaxy Note Edge
  • Samsung Galaxy S5 Duos
  • Sony D6616 Xperia Z3 Orion
  • Sony Xperia Z3
  • Sony Xperia Z3 Compact
  • Sony Xperia Z3 Orion
  • Soyea M02
  • ZTE ZMax

*Even though the list includes the AT&T and Verizon model of the Note 4, the T-Mobile version is not affected. It’s also possible that other devices not included on the list will be affected. 

A total of 19 devices ranging from phones, tablets, and cameras were mentioned in the list. Most of these devices are already considered older models that range from 2014-2015. 

It’s actually not a huge surprise that these phones will no longer be supported by T-Mobile real soon. As a matter of fact, these devices no longer received official updates for quite some time. And this usually means that these devices no longer received an up-to-date security patch, which puts them at risk for hacks and other threats. 

It is for this precise reason why T-Mobile has decided to stop support for these devices. Many speculated that this was part of the mandatory VoLTE support change that will take place upon T-Mobile’s legacy network shutdown. But as reported, T-Mobile assured that this isn’t the case. 

T-Mobile will start notifying customers who will be affected by this via SMS on December 28th. But T-Mobile has already started sending out snail mail letters to customers since the 18th. This gives users enough time to find a replacement for their old devices. The publication shared that some business customers were informed of an existing $150-off promotion. Employees of T-Mo were also told to “stay tuned” since they could be releasing offers that would target affected customers. 

If you use any of the devices mentioned on the list, it might be time to start looking into upgrading your device. And if your device is not on the list but you’re still worried about it, you can check if your device supports VoLTE. 

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  • agent_smith

    Christine, it actually is a complete surprise to actively block a select pile of handsets. The HP Veer and Palm Pre3 aren’t on this list, likewise iPhone 3G, BlackBerry Classic, likewise dozens more. And actively targeting other carrier flavors of a handset?

    It doesn’t appear to have anything to do with VoLTE requirements either.

    This doesn’t seem to be a list of previously “actively supported” UEs either, it is just an arbitrary list of UEs that will cease to work for unspecified reasons in January.

    There generally is not a technical reason for dropping types of devices off the network except because a certain piece of technology is going away (like deprecating GSM.) This list is oddly specific with no real explanation behind it. It could in fact violate 911 safety requirements that carriers are supposed to allow any device activated or not place 911 calls.

    Can’t wait to see the real reason for this vague tomfoolery. It is unlike T-Mobile to be so disingenuous with their actions.

    • Tim S

      They will be able to make calls, but won’t get any data probably because tmo is repurposing those specific bands to 5g tech.

    • Shaun Michalak

      It could in fact violate 911 safety requirements that carriers are supposed to allow any device activated or not place 911 calls.

      Actually, no, they do not.. They require any “supported” device to be able to do that.. No company has 1G support any more.. Heck, Verizon said that after this month, they will have no support for 2 or 3G any more either.. AT&T and T-Mobile are not far behind.. By your statement, if you have a 1, 2, or 3G phone, then they still have to be able to make 911 calls, even though it is not supported on any of their networks, or will not be..

      If I remember right, the FCC really based that off of low band use, and people having a phone that supports what is installed on the towers.. This is not to say that it can not be used with higher frequencies, but based more on the fact that a lot of tower only have low band installed on them, which is also the most reliable at keeping a connection too.. Basically, band 12, 13, 18, etc.. That is why AT&T had to make their band 18 towers compatible to be used with band 12 phones.. But the problem is, look at the Google Nexus 9 for example.. No support for anything below band 8, aka 850mhz..

      Since almost all towers support some kind of low band, they basically were saying that Verizon could not keep T-Mobile customers from using a Verizon tower for a 911 call.. and vise versa..But this really only came about because of everyone switching to 4G LTE technology.. Before that, Verizon used CDMA?? and T-Mobile used GSM.. Two completely different technologies, so there was no way for them to be able to connect to the others towers because of it.

  • g2a5b0e

    Real talk, if you’re still rocking any of these devices, you’re way past due for an upgrade anyway.

  • Fan_Atl77

    Very interesting to say the least…

  • Shaun Michalak

    Looking things up a little, it kind of makes me wonder about this selection.. To be fair, I can see the whole Note 4 thing for Verizon, because that really only supported band 4 on the T-mobile network.. No support for band 2, 5, 66, 12, 71, etc.. Only bands 4 and 13.. But the AT&T version supported the same things as the T-Mobile versions.. The Soyea M02.. Heck, I can not even find any specs for that phone..

    But as for a lot of them.. I have no idea how they got on that list.. or why they made it on there.. It makes me wonder what the connection between them is..

  • kmcmurtrie

    Remember how much VoLTE sucked in 2015 models? Phones would disable LTE to save power while on VoLTE-only networks, start calls then drop them, crash mid-call, or fail to authenticate. I suspect that these phones were popular enough to be temporarily supported by telco-side hacks to make them work. I had older VoLTE phones not on this list and they were completely useless for calls and texts.

    • marque2

      I remember, I used to ways have to turn off VoLTE and VoWiFi to get decent calls back then. Now it doesn’t seem to matter with VoLTE but I am still sceptical of the WiFi

  • Your Travel Gal

    Currently I’m on the Sprint network and we use an Airave 3 plugged into our DSL to be able to use our cell phones at home. It gives us 4 full bars of Sprint LTE 4G, without it we’re in a black Dead Zone on Sprint’s and T-Mobiles network, where we get zero voice or data at our cabin. Without the Airave we would get NOTHING. I sure hope that doesn’t quit working or when forced to upgrade our network to GSM that our Airave 3 will be updated and will still work for us, otherwise we’ll have to jump ship over to Verizon if they offer an Airave or other compatible device option. It’s nice to be totally secluded out here but it sucks to get no cell phone connectivity without Sprints Airave device.