Did you recently get a text message from T-Mobile that says that you’ll need to begin paying $5 per month for a DIGITS line that you’ve been trying for free? We now know what’s going on with the situation.
T-Mobile has told TmoNews that it’s messaging customers who took advantage of a 2017 deal that offered a free DIGITS line with T-Mobile One Plus but then later dropped the One Plus add-on. The DIGITS line was only free for as long as you kept One Plus on your account. A T-Mo employee on Reddit says that T-Mobile’s internal systems didn’t automatically begin charging for DIGITS if a customer dropped One Plus, and now that’s being corrected.
Customers who got this free DIGITS line but then dropped One Plus will be charged $5 per month effective July 27 if they want to keep the DIGITS line. That price is half-off the normal rate for a DIGITS line.
Here’s the text of the message that T-Mobile is sending to affected customers:
“Thanks for trying T-Mobile DIGITS for free! Keep enjoying DIGITS for only $5/mo, half-off the regular price. $5 charge effective 7/27/19 unless you call 611 to make changes”
If you feel like you got this text message in error, T-Mobile recommends that you contact customer care.