Some Galaxy Fold review units having display problems, T-Mobile warns not to remove protective layer

galaxy-fold-display-broken

The Samsung Galaxy Fold is launching at T-Mobile later this month, and if you’re thinking about buying the new foldable device, there’s something you should know about it before taking it out of the box.

Galaxy Fold review units being used by Bloomberg, CNBC, and The Verge were all hit with broken displays today, with photos and video showing half of the Galaxy Fold’s flickering or completely black. The cause of the problem is unknown, but both Bloomberg and YouTuber MKBHD report that they pulled off the phone’s protective layer, not knowing that it’s not meant to be taken off. CNBC and The Verge say that they didn’t touch the protective layer but that their Galaxy Folds are still suffering from a broken display.

T-Mobile’s Des Smith shared a photo of a warning not to remove this protective layer following the reports of Galaxy Fold units suffering from broken displays. A wrap covering the screen of the Galaxy Fold says not not remove the “special protective layer” of the device, as it could cause damage. However, it sounds like the warning wasn’t included with these review units

Here’s the full warning:

“ATTENTION
The main screen includes a special protective layer. Peeling off the protective layer or using any adhesives on the main screen, such as screen protectors or or stickers, may cause damage.”

Samsung hasn’t yet issued an official statement regarding these problems. The news that the displays of some review units are breaking just one or two days into their use isn’t great for the Galaxy Fold, though, especially days before the $1,980 smartphone launches. It’s unlikely that every single Galaxy Fold display will break like these units, but this may be something to consider if you’ve been thinking about buying the Galaxy Fold.

T-Mobile will launch the Galaxy Fold in stores on April 26th.

 

UPDATE: Samsung has issued a statement on this situation, saying that it will “thorougly inspect” the broken Galaxy Folds to find the cause of the problem. It also says that it plans to make it clear to owners that they should not remove the display’s protective layer and that the Galaxy Fold will still launch in the U.S. on April 26th.

Here’s Samsung’s full statement to the Wall Street Journal:

“A limited number of early Galaxy Fold samples were provided to the media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.

“Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.”

Sources: AskDes, Mark Gurman, Steve Kovach, The Verge

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  • George Salcedo

    Is anyone really surprised by this?

  • Nionx

    Very good to know, not that I would have taken of the protection layer of a foldable screen. Anywho, still waiting on that EIP pricing…

    • Jon

      Same here I just do not feel comfortable with the price of this device me getting this I will most likely just wait for a substantial price drop because I suspect EIP won’t be cheap. My Note 8 is holding me down for the moment so I can’t really complain.

      • Nionx

        Same. My Note 8 has been my daily since its release. With One UI it simply got better. I’m not particularly in a rush to get a Galaxy Fold, but the tech lover in me wants one. Who am I to deny him?

        • Deihmos

          Surprised anyone is even considering getting it.

    • THXULTRA

      Still waiting on if it will be offered on JOD and if so for the pricing as well.

    • I’d plan on about $1000 down and the other $980 split over 24 months, so basically $40.83/mo.

  • Acdc1a

    Drewski…err…oneplus6…or whatever he’s going by these days is going to hate this.

  • teaReactor

    That really sucks, but unfortunately not surprised. The reviews are fantastic though, despite it being considered “thick” for a phone

  • MissedCall

    Fun.

  • The Borg

    Really smart. People are really still going to buy this????

  • SirStephenH

    I never saw this coming. /s

    I can’t believe that Samsung is still planning to launch a product it knows to be highly defective. I predict huge losses for Samsung on this model.

  • OnePlus6t IsBoss

    Definitely looking forward to April26th. #GalaxyFold will join my industry leading Note9,one OnePlus6t, and Revvl2Plus at home base.

  • superg05

    most of those units where broken by idoits so i should not buy it?