T-Mobile confirms service issues in Houston

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Having service issues in Houston? It’s not just you.

T-Mobile has confirmed that its service is being impacted in Houston, with CTO Neville Ray blaming a “major fiber cut” for the issue. Ray adds that engineers are working with T-Mo’s transport partner to get the issue fixed.

Several T-Mobile customers on Reddit have chimed in from various parts of Houston to affirm that they’ve lost service.

It’s never good to suddenly lose service on your phone, but at least T-Mo has confirmed that the issue is due to a fiber cut and that it’s not just your device that’s having problems. Here’s to hoping that the issue will be resolved soon.

If you’re a T-Mobile customer in the Houston area, is your service down?

 

UPDATE: As of 6:34 pm CT, Neville Ray says that service has been restored. If you’re still having issues, you should power cycle your device.

Source: Neville Ray (Twitter)

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  • Kevin Ortega

    I’ve been trying to handle work calls all day by stopping for wi-fi at public places. It is a very bad day.

  • Terrence and Phillip

    T-Mobile should be sued for people losing out on income, from Uber, Lyft, people that run a business and deal with clients through their phone. How could such a huge company not have a contingency plan in place for events that happen outside of the corporate office. Do they not have an emergency manager or business continuity rep? This is beyond bad for business and I wouldn’t be surprised to see class action lawsuits across the board.

    • James

      Shut the hell up with that crap! Its ppl like you that screw up a good thing. Tmobile had no control over a line being cut by some idiot. If your going to sue someone then sue the numnuts who cut the cable

      • Terrence and Phillip

        I see I plucked at your heart strings, let me guess, you’re dad died in that T-Mobile uniform?

        • Andrew

          Oh my god. Shut the hell up. Annoying as hell.

        • Terrence and Phillip

          Aww what makes me entitled grandpa?

      • zeiferx

        you are right about that they have no control over the accident but business who rely on tmobile to run could’ve lost thousands in the hours without service. GPS tracking, E-logs, Sales, and so many other things than the non-business customer do not have to deal with were affected.
        i dont think suing is the answer to everything but in this case tmobile need to be proactive.
        besides like i said on a previous post, they might not be able to control the fiber being cut but they can control a backup link for when it happens (trust me you plan for things like that to happen no matter how unlikely it might seen) and thats where they drop the ball.

        • James

          Your absolutely right bud. I to use E-logs and it does hurt my pocket book a little. But suing T-mo is like kicking someone while they are down lol thats less money they could spend on our network.

    • Magenta Man

      Are you serious? There is no legal recourse for you….sorry. Your entitlement is disgusting.

      • Jason

        Wouldn’t it be THEIR entitlement is disgusting? :-P I’m thinking Terrence and Phillip might be a ‘couple’, they even have a little weird drawing of them :-D

    • Trevnerdio

      And who’s going to pay to have double everything operating 24 hours a day, across their entire network? The equipment required? Land? Regulations? Open positions on the same cell tower for your equipment? More servers at the bottom of each tower? Larger generators? Have you thought any of this through?

      • Terrence and Phillip

        Omg you people are so overzealous, no one cares anymore lol. Quit crying

        • Trevnerdio

          Has nothing to do with liking a company or not, I’d say it about any of them. All about your ignorance sadly low-effort bait. Nice try, though.

        • Terrence and Phillip

          Again, no one cares

        • Trevnerdio

          Except you, clearly. Your OP was twice as long as anyone else’s.

      • zeiferx

        actually , yes they are supposed to contingency plans for things like that happening.(im not telling you double everything but a fiber link is kind vital) its part of the Strategic plan and development that its associated with your network to prevent things like this from taking down service for such a long period of time. This is not different than having backup power generators in your towers in case a blackout or any other things that can go wrong at some point.
        The contingency will never be as good as Plan A but its supposed to be there , unfortunately this contingencies keep being overlook for big companies like tmo to cut cost and then service disruption like the one in Houston happen but they dont wanna be accountable. if you want a good example of this look what happened to Mobile companies in PR, the only reason Claro was able to be back running so soon was because they plan ahead while the other carriers (Tmo Included) did not. i believe business customers should get more than a simple refund.

        • Trevnerdio

          Very true, that’s a viral piece I left out. Having redundancies in backhaul is the most cost efficient and effective backup solution.

      • James

        I agree!

    • Jason

      The world is imperfect little man, sh-t happens.

      • Terrence and Phillip

        You’re so late lol

    • LAGURL22

      It happens to all carriers so stop your fkn bitching, . It happens to Verizon all the time here in Los Angeles I have it ,it goes down a lot . Same with At&t . No carrier is perfect .

      • Terrence and Phillip

        Day late, dollar short, move on

    • bkat11

      Class action lawsuits??? Good luck with that lol

      • Terrence and Phillip

        Yeah, its been a while, move on, no one cares

        • bkat11

          I find your comments hilarious…sorry my life got in the way of reading your dumb comments sooner. Hopefully your full time job at Uber didn’t suffer too much. Good day to you

  • Jay Holm

    I’m in Baytown (77520), and my awrvics just came back around 6pm or so. It was out for approximately 5hrs, not happy.

  • Jay Holm

    Just got off the phone with 611 and had then credit my account for today.

  • Phil7474

    Just got off the phone with the rep. Got my credit to my account. I was pissed yesterday