T-Mobile has paused the Galaxy Note 8’s Android 8.0 Oreo update


UPDATE: T-Mobile tells me that it’s working with Samsung on a new deployment date for the Note 8’s Oreo update.


ORIGINAL: On April 1, T-Mobile Galaxy Note 8 owners finally began receiving their update to Android 8.0 Oreo. Since then there have been complaints from some owners that never got their Oreo update, though, and now some more information on the matter has come to light.

T-Mobile has confirmed that while the Note 8’s Oreo update began rolling out on April 1, but that the update was then paused on April 3. The T-Mo support page doesn’t have much more info than that, saying only that the update is now “temporarily unavailable.”

It’s strange to hear that that T-Mobile Note 8’s Oreo update was paused three weeks ago and still hasn’t started rolling out again. It’s unclear exactly what caused the original release to be paused, but it’s possible that some bug or issue was discovered that made it necessary for a new build to be created. I’ve reached out to T-Mobile for more info on the situation and will update this post if I get a response.

So, Note 8 owners, did you receive your Oreo update?

Via: Android Police
Source: T-Mobile

Tags: , , ,

  • imcdona

    Customer service was even in the dark on this one. It’s about time they provided an update. I’ve been trying in vain to get the updates for weeks.

  • Bill K

    I received the update on April 1 and have had no issues in my use. It’s very smooth and makes me love the Note 8. Hopefully they get it moving again for those that don’t have it.

  • Cupcake

    I got mine early and don’t like it. The msging settings changed and are awful. I ended up downloading an app to use instead. Hopefully they release a patch for those who got in before the bug.

    • DKBNYC

      What bug?

      • Cupcake

        Whateva the reason is for stopping the update.

    • imcdona

      You’re not the first to mention that the messaging isn’t all that great in Oreo on the Note 8. I don’t have the update yet. Can you elaborate on what exactly is wrong with messaging?

      • Cupcake

        Before the update you can customize notifications for your contacts…that went away. It’s now the same for everyone. All apps now have text notifications that have to be turned off…what a pain! And battery life is not that good anymore.

  • Jose Candice


  • Petey07

    I got mines at the beginning of the month, it’s runs ok. One thing that has issues is the notification. I’m not sure if it is to be set up like that, or there’s a bug on my update.

    When I see notification and clear it, it also clears the bubble notification that we see on the app icon .Sometime it shows notification from way before that I already cleared but the numbers accumulate and continue to add up at times. Weird.

  • RJDutch

    Well.. we have 2 Note 8 phones: One of them got updated April 1st or April 2nd. The other Note 8 is still awaiting Oreo from T-Mobile. I have been in contact with T-mobile Customer service for at least the past two weeks. They told me to backup and factory reset the phone on April 20th and to down load the latest Firmware from the Samsung website on April 23rd. This should have solved the problem. They should have known that T-mobile paused the Oreo roll out…. Why didn’t they just tell me?

    • imcdona

      Agreed. I don’t think the customer service reps were even aware that it had been paused. I called and spoke to three different reps over the course of two days trying to get a straight answer.

      TMO definitely could have handled the situation better.

  • SirStephenH

    I bet they’ll still get Oreo before the V30 though.

    • Red

      Changed today to “Update in testing” on the V30 web site. Des passed along that info yesterday, they updated the web page today.

  • enigmaco

    Hot ass mess

  • Ty Christensen

    Yet again just another reason to get a Pixel, the fact that Oreo has been out for how long now and the Note 8 is Samsung’s flagship…ridiculous!

  • V2THE1

    I’ve noticed mine boringb me out and forcing me to re-login even when I’ve used it within the last 24 hours.

  • Brian

    Horrible battery life since my update and callers can’t hear me when I’m placing a call.. anyone else having issues since the update?

    • carcomptoy

      My battery life has also gone down the drain since the update. Makes me think I have an iPhone, sometimes.

      • Brian

        I actually ordered a replacement note 8.

        • carcomptoy

          Did you get the new replacement yet? How’s the battery life on it?

        • Brian

          I picked up my replacement yesterday. I’m running 7.1.1 on my phone so no 8.0 just yet. Phone running good so far. .. order you a replacement phone!!!

    • Jason Caprio

      ^ This is the main reason why I ditched Samsung after having a Note 5. It’s just a slap in the face after waiting so long to get an update, just to have it make things worse. Since then I’ve had a first gen Google Pixel, and now the Pixel 2 XL and I absolutely love it. With latest Android 8.1.0 April update, phone runs butter smooth and battery life is amazing. Can get 5 hours of screen time over a period of 2 days without plugging in.

  • TaekwonBo

    Still smooth even after the update.

  • Adam Thodey

    I received the Oreo update. it seems that the new OS is using more battery power than what was going on with version 7.1. so perhaps they are looking at that and fixing it. i might actually just do a factory reset to make it nice and clean and re-install only the apps that I actually use/need and leave the rest on my iPad.

    • Omegajb

      I’ve noticed the same thing.

  • JayBEE

    My Note 8 is running Oreo, the only thing which annoys me is app notification. It was easier to change app notification settings in Nougat. It appears Oreo added additional functionality which to me made it more difficult to use. One day I will get around to reading up on and fully understanding it. It sucks that I have to do this, it should be intuitive.

  • symsoul

    I’m running Oreo on my Note 8 and have noticed one anomaly with an echo on call rings. Otherwise, it seems fine.

  • Brian

    Has anyone found a fix or talked to customer service? Im replacing my note this week so hopefully things will work out for the better or I might have to jump ship….

  • Limeybastard

    The notifications and bubbles are a nightmare on Oreo.

    • Adam Fine

      Exactly. Wish I never updated. Going back is a pain.

  • June Piojo

    I hate this because I love to have security updates all the time plus I want the been emojis

  • Robert Mauro

    This issue exists on all Note8’s. There’s a bug in Oreo that Samsung needs to fix. T-Mobile just happens to be the only ones looking out for their customers.

  • jonathan wills

    i received the update on the first or second of april, no issues other then huge battery drain like 12 hours from full to dead even if i only had an hour of screen on time or had 4 hours of screen on time. I finally did a factory reset, once i did my battery is back to being normal maybe even better. besides the battery drain, I did not notice any other issues.

    • jonathan wills

      my battery is now lasting 16 hours or more and still have 30-40 percent on battery with nearly 3 hours screen on time.