T-Mobile hit with international roaming outage

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UPDATE 2: After an outage that lasted several hours, it looks like service has been restored for T-Mobile customers traveling internationally.

UPDATE: T-Mobile has told me that it’s aware of the issue and that its engineers are working to resolve it.

 

Looks like T-Mobile’s weekend is off to a bit of a rocky start.

T-Mobile appears to be suffering from an international roaming outage. Many customers on Twitter and Reddit say they’re without service and have been so for several hours.

The issue is affecting customers in several spots around the globe. T-Mobile customers have checked in from Germany, France, Ireland, Hungary, Italy, Israel, Japan, Portugal, the U.K., Colombia, and Singapore.

T-Mobile hasn’t made any official announcements regarding this issue, but one support rep said on Twitter that T-Mo is “experiencing an outage” and that there are “engineers and technicians working on it as fast as they can.” I’ve reached out to T-Mobile for more info and will update this post when I hear back.

It’s frustrating when you’re traveling abroad and expect to have service to help you stay connected and find your way around, only to suddenly have to rely on Wi-Fi to get online. At least now any T-Mobile customers who are having connectivity issues overseas know that the issue is with the network and not their device.

Thanks, Ryan!

Sources: Reddit, Twitter

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  • David Keltner

    T Mobile just told me they expect resolution in 5-7 days. iNSANE

    • Elle Donyiell

      What???

    • GoFarKid

      Make T-Mobile unlock your iPhone and buy a local sim. I would be so heated if I were you

  • ddrum2000

    There are also connection problems in the Dominican Republic

  • Nate V

    I’m in Whitehorse, Yukon – been here for 2 weeks – and Friday my phone went on the fritz… seems to only want to work when I’m on wifi calling, but the moment I switch off the wifi, the phone won’t stay connected to Bell. Very frustrating.

  • StevenM

    I haven’t been able to roam domestically all day until now. (Cellular One of East Texas in NW Louisiana).

  • Michelle Reynolds

    Just left Bali where I lost service about 24 hours ago. Now in Malaysia, same issue. Any updates???

  • mikeZo6

    typical answer from Tmobile 5 to 7 days cause customer care is clueless !

  • Magilou

    Fuck it I’m going to Verizon.

    • Frankwhitess

      Have a Good trip going over.. Don’t forget to bring extra $$$

      • Cruise Guy

        I think you meant $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$.

    • Bryck

      Just ask them to take a percentage of your bill for the inconvenience.

    • Ceefu

      LOL. Talk about cutting off your nose in spite of your face.

  • Georges Mourant

    I also had this problem here in the Netherlands. It has been resolved here though.

  • Norm

    Down for 12 Hours here in Barcelona. A truly horrible experience for which T-Mobile is silent and suffers no financial impact to their business. None of the major news media considered as WORLDWIDE roaming outage newsworthy enough to even mention it.

    • eanfoso

      Just saying but….. no other company will give you service like that abroad, and if you didn’t like it, why not buy a Sim? Get it from Movistar, I was in Spain and saw how cheap Movistar was, or why not switch to a different company in the states?

      • Norm

        I like T-Mobile. And you are correct; no other US provider has as good an offering for international travel.

        But that being said, it was highly irresponsible to have service down for 12 hours. Somebody inside T-Mobile screwed up badly.

        An hour or two I can understand but 12 hours is outrageous and unacceptable.

        It is entirely possible that this outage costs lives. People were totally cut off from receiving urgent calls.

        • eanfoso

          ….and why didn’t you buy a sim? Really bro you can afford barcelona but you can’t afford a 6€ sim? That’s crazy. Their speeds suck in Europe anyway even with the 15$ feature.

  • Andrew Singleton

    Can anyone confirm service is back?

  • Elizabeth Hilliard

    Is Alabama services down to? I got a X appearing over my bars.

  • CC

    it happened to me while in Madrid –