T-Mobile tweaks JUMP! On Demand to include down payment on $900+ phones for some customers

tmobilejumpondemandlogo

UPDATE: T-Mobile confirmed the change to me and offered the following statement: “With superphones getting more expensive, it’s possible the high price point will require a down payment. We still have plenty of great options if customers are more interested in the $0 down price.”

ORIGINAL: Heads up, JUMP! On Demand customers, because T-Mobile recently rolled out a policy change that you should be aware of.

Starting on October 23rd, T-Mobile changed the upfront cost for some JOD customers. Documents shared with TmoNews show that customers who do not meet credit qualifications for devices that cost $900 or more will need to make a down payment.

tmobilejodcreditupdateoct23

The doc does show that some customers will still be able to pay $0 upfront for those $900+ devices. Those are upgrade customers on JOD who are in credit classes A, B, W, or 4 and have more than 3 years of tenure, as well as those in credit class J with any tenure.

Two examples of phones that cost more than $900 include in the iPhone X and Samsung Galaxy Note 8. Reddit user Davidjill reports that they were asked to pay $230 upfront when trying to jump from a Galaxy S8 to a Galaxy Note 8.

I reached out to T-Mobile for a statement regarding this change but didn’t get a response before publishing. If I hear back, I’ll be sure to update this post.

Thanks, sources!

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  • Carlos F.

    called customer care around 2:50am (EST) and spoke to a representative that said i would have to process JOD upgrade in store only. is this always the case or just because of the new phone?

    • Deron

      Call back to be sure. It sounds like an uneducated rep.

      • Ken Moorman Jr.

        I went rounds for two hours and found you have to go into a store that an you have to be on the old jump plan meaning they have to give you the full credit for what is owed on the phone and that covers your down payment to take it to 0 down and a monthly payment of 42 a month

    • That’s not right, lol…lots of people are doing it. Call back

  • Deron

    Disappointed about this. Called at 3:00 AM EST, expecting to pay $0 down for a 64 GB device on JOD. Things were going very smoothly until I was quoted $279 down payment + sales tax. I declined for now, I will have to reconsider the purchase and JOD entirely.

    • John

      Same thing happened to me. I was thinking this is going too smoothly. $279 is crazy for something you can get rid of in 30 days. What’s the point of JOD anymore

    • DStudio

      I had the same problem – was quoted the same $279 down payment amount by two separate reps. I also did the math, and after a year I will have paid over $100 more than with the $0 down plan. Worse yet, they’ve already guaranteed us JOD will have down payments next fall, making the whole proposition dubious.

      Now I feel like I was hooked in when I used my JOD to get an iPhone 8 Plus less than two months ago. I can’t upgrade to the new phone unless I agree to their new terms, which were literally changed at the 11th hour. This is not what was advertised to us.

      T-Mobile, I thought you’d at least wait until after the Sprint merger to stink up your policies and customer service. Right now you have no excuse.

      • Steven Yep

        I just pre-ordered the iPhone X using JOD. I was never asked to put a down payment for Note 8 and now I’m being asked to put down $280. I sent a tweet to T-Mobile and their response for putting down payment was to bring monthly payments down and that im not obligated to upgrade every month. For me it makes no sense upgrading every month using JOD. Even after 12 months when I turn in my iPhone X, I’ll end up paying $98.30 (including NJ taxes) extra. At this point Apple’s upgrade program makes more sense to me.

        • (J²)

          Apple’s upgrade program does make more sense but it also is credit based.

          T-Mobile allows customers to essentially “override” their credit scores with good payment history and tenure.

        • Steven Yep

          I have a excellent payment history with them. But only been with them for 2 years. My credit score is in the high 700. iPhone X & Note 8 are $50 apart and I still am required to pay a down payment. Doesn’t make sense.

        • (J²)

          Yeah… Ever since the carriers moved to EIP’s and leasing programs, their credit review process has been a bit off.

          I remember when I joined in 2014, I was not deemed Well Qualified because the carrier did not receive sufficient information on me to review my eligibility, I’ve then had to earn Well Qualified status by making on time payments for 1 year. Fast forward to today, I have just reached my 3 year anniversary in early September. Perhaps, that is the only reason why I’m “Super Well Qualified???” now. I was able to get 2 iPhone X’s zero down.

          Based on the number of people having a problem, I can imagine this will impact sales and will have to be reviewed soon.

        • GoKartMozart

          Ive been with Tmobile since 2002. So 15 Years and still going. Ive never missed a payment, always pay my bill on time (it’s auto drafted) and they are still wanting 279+tax down. Well they can go fuck themselves. Ill be switching to getting my phones from Apple directly and I am now going to be looking at switching carriers. After 15 years of loyalty I now see it was only one sided.

        • (J²)

          Sounds like they are trying to sign you up for EIP not Jump on Demand. For those who are not already using Jump on Demand, it may be a challenge to get it because many representatives are poorly trained on it.

        • GoKartMozart

          Nope it was Jump. through the website it did the same thing. EIP is fine with me, since Jump is now requiring a down payment on any phone over 900 dollars. No reason to get jump anymore, the whole point was so that you didnt have a down payment. since that no longer is the case, im fine with EIP and getting 300 off by trading in a paid off 6 instead of jumping. it’ll be the last phone I buy through tmobile. I will get going through apple for my future phones.

        • RealShit

          That is correct, JOD is offered to customers who meet one year of on-time payments. No other carrier (to my knowledge) ever offered that and T-Mobile is still doing it today.

        • Deron

          Exactly this. You end up paying more for JOD. Especially the case if the benefit of trading the phone regularly is negated by a down payment. Look at the EIP deal… 279.99 down, 30 mo. AND 300 if you trade in a phone, AND TMO Apple Upgrade program included once the phone is 50% paid. It’s better to be on EIP. Also, another poster talked about having purchased the iPhone 8 on JOD andnow being stuck in order to upgrade. TMO told me in a tweet to get the iPhone 8 and then jump to X. But they change the terms at the drop of a hat and now I’m locked into the lease. However, I’ve read there is a loophole where you can jump to another device and then return the device and they cancel the lease. Perhaps I’ll dp that to get out of this crappy lease program entirely. The caveat is it might put me out of getting the X on release day, or even this year if the supply issues are to be believed.

        • keepitreal25

        • keepitreal25

          if you are being asked now to put money down vs. the note 8 that’s because they had a different class of well qualified customers , but you are totally right, if you are an iphone user the free upgrade program you can’t beat!!

        • keepitreal25

          JOD is not more expensive, especially now that you can break up your buyout fee over the last 6 months, which is essentially a 2 year payment plan , if you were planning on leasing a 1000 phone and giving it back then you are giving money away any way you look at it

      • RealShit

        T-Mobile can never guarantee $0 on all devices forever. That would assume that T-Mobile knew iPhones were gonna start retailing at $999.99 whenever JOD was created. You have to be realistic and think about the backend of the business. JOD wasn’t tweaked for all customers, just some. Unfortunately I was part of those who now have to pay $279.99 down for the 64GB iPhone X. Guess what though, this is the game now. Stop reminiscing about subsidized phones with two year agreements. That’s never coming back lol

        • keepitreal25

          still dropping knowledge!

        • Deron

          Nobody is reminiscing about a subsidized phone with a two year agreement. Gone are the days where we paid 200 down and got the phone, next phone is released you sell that one on eBay, buy the new phone for 200 and walk away with 400 in your pocket. Now you put money down for a phone you don’t even get to own.

    • keepitreal25

      when you read the above policy you must not be a well qualified customer or have the necessary tenure, not trying to be a troll or anything just saying I don’t know why JOD customers thought well qualified EIP customers had to throw down 280 plus tax and JOD was walking scotch free

      • Deron

        You’re right, I’ve been customer for 2 years 7 months, not 3 years. However, my argument is that the site here set expectations that there would be $0 down $41.56/mo rate. That’s not expecting anything for free, that’s expecting to pay more monthly without a down payment. The down payment essentially means: Pay 280 down, 26/mo. Cost after 12 months is 49.33/mo. The EIP deal is better in the long term because you actually are paying to own the phone and could get a trade in value, like EIP customers will get now at $300. JOD customers are screwed.

        • keepitreal25

          see that sucks

        • keepitreal25

          2 years has never been well qualified for tenure purposes, so they had to change what they considered a well-qualified credit customer , that part stinks.

        • keepitreal25

          its not 26 months its 18 payments with the option to break up final 6 , which would be 24 which is the same 24 month cost as eip, second i feel you on that as far as your tenure but being in the call center at one point, there’s no way to override that 3 year policy it’s either met or isn’t. I never saw an advertised rate for 0 down for the iphone x so I’ll take your word for that, and to the 300 deal , that is if your phone is paid off and everyone could pay their phone off because the website gave that option, if it was beneficial for you to do it. JOD customers aren’t screwed it just doesn’t seem financially feasible to lease a 1000 phone that you aren’t keeping.

        • Deron

          I agree with what you’re saying. I’ll stop being sore about it, I just think it’s not feasible to lease the phone as you said. Likely will change my strategy to an EIP and skip the “S” models in this new world we are in. JOD was nice while it lasted, and is still a good deal if you want a non-flagship device.

        • keepitreal25

          and i apologize if you took me saying scotch-free as you getting something for free, i’m saying some people are on here acting as if they are supposed to a different kind of deal because they are leasing a phone it wasn’t you just a blanket statement!

  • (J²)

    I was advised by the corporate office during the summer that the reason Jump on Demand was not widely promoted by T-Mobile is because T-Mobile has seen a lot of customers keep the phone at the end of the lease without paying the buyout fee or simply not paying at all. Jump on Demand allows for “Coverage Guarantee” which allows T-Mobile to allow you to continue to lease or buy your device while also unlocking your phone and taking it to another carrier.

    Basically, a lot of people are not using the program as intended by T-Mobile whether it be intentional or due to a lack of understanding… still, it’s a problem for the company which is why further stipulations were placed on the program.

    Yes, I ageee the program is kinda ruined now. I feel as if we’ve somehow gone from paying $300 for a 2 year contract to paying $300 and then paying installment/lease payments over the course of 18 to 24 months.

    This was a Uncarrier move that has ultimately led to T-Mobile one-uping the “carriers” and basically shafting us all.

    • RealShit

      T-Mobile doesn’t take a loss on devices that are not returned. JOD is a winning situation because if you keep the phone then you’re paying FRP after paying the Purchase Option Price after the 18 months. Then on the other hand those who do upgrade frequently and give the devices back now T-Mobile has devices to resell as Certified Pre Owned or use for warranty exchange replacement devices. Whoever you spoke to doesn’t know what’s really going on I see.

      • (J²)

        Lol yeah, right. The representative is so misinformed they have a corporate level position and predicted this well before it was announced.

        I’m pretty sure T-Mobile loses if customers decide to have their new device unlocked after only having it for 2 months and taking it to Cricket. Not only does T-Mobile lose the subscriber but they also didn’t sell the phone at retail price. Remember, there’s not more subsidies. T-Mobile is essentially buying the devices in bulk and selling them.

        No different than you buying a car at a dealership which the dealership first purchased from the manufacturer at a discounted bulk rate. The only difference is dealerships mark up prices, carriers follow suggested retail.

        I use to review sales data while working at Best Buy.

      • keepitreal25

        tmobile doesn’t resell JOD PHONES!!!!!!!!!!!! They go to a wholesaler, tmobile loses a lot of money on JOD because as the guy said people either don’t pay at the end or wind up doing the new 6 month payment eip option at the end and still don’t pay after that, I can’t envision them losing money on the phone turn in, so that part of your comment was totally valid ( realsh**)

    • keepitreal25

      most customers didn’t even know about the coverage guarantee , and that policy has already been updated to ensure the only people that qualify are the customer’s who truly don’t get good coverage as they were promised. I would also note people complaining (not you) about the downpayment never had an entry level model such as a 64 gb retail for 999.99 , there has never been 0 down on eip for phones priced above 750, such as the piano black iphone 7 plus from last year wasn’t 0 down either.

      • (J²)

        It doesn’t matter if they know or not, it’s loophole that would allow a poorly trained representative to unlock a phone.

        We know there are many poorly trained representatives especially since T-Mobile has a lot of call centers overseas to handle overflow and overnight support.
        I’ve recently had a leased phone unlocked for a non-qualified reason. So I can assure you first hand that it’s not difficult to do.

        As far as the $750 threshold, you are absolutely correct but as phones become more expensive carriers should be able to adapt.

      • Yoni Ben Magen

        I bought two S8+ with zero down during the BOGO deal, even tho it was being advertised @$70/dn and $30 a month (but we are billed $32.92 for each phone). We are new T-mo customers (unless you count when we were Voicestream (pre-T-mo name) customers back in the late 90’s.
        So perhaps it is Credit based, scores are low 8’s high 7’s depending on CRA and FICO model.

        • keepitreal25

          Yeah I don’t believe T-Mobile uses just your credit score , it’s a complex model they never gave to employees , so I can’t answer there , but what I will say is tmobile never guaranteed 0 down for jod it’s in the policy and terms of the program

  • I just checked a few days ago and it was $230+tax. So that’s what I just thought it was anyway… On the plus side there’s a Samsung pay promo to get a $200 gift card but I gotta make sure it’s cool for existing users before I jump on the upgrade… Otherwise I’ll just wait as I’m pretty happy with my S8+.

  • Mike

    Can we really blame Tmobile with the price tag of the iPhone X and people abusing the JOD program. If you can afford to pay retail for the iPhone X then I would suggest either sucking it up and pay the down payment or get a cheaper phone within your budget.

    • John

      How can someone abuse the JOD program. T-Mobile themselves recently changed the terms that you can switch devices every 30 days. I am one of them. I like to try out all the devices. They shouldn’t make it this way if it’s abuse. Why would I want to pay $279 if I plan on changing it out in a couple months? Makes no sense. I can definitely afford it. It’s not a budget thing. I just don’t like to WASTE money.

      • Locust Gee

        Because it’s the iPhone & they can charge you a million dollars & know full well there are people who would satisfy that request.

        • John

          I know right. I got the Note 8 which is slightly cheaper. No money asked to be put down.

        • keepitreal25

          now you do have to put money down on the note 8.

        • riverhorse

          Not if your credit good. Only “lesser creditees”rent a center denizens have to pony up.
          And if payment history with Tmo has been sterling n over 3 years, overall credit won’t even come into play.

        • keepitreal25

          Not true for jump on demand in relation to phones starting at 999.99

      • keepitreal25

        I agree with you on the 30 day thing , but this isn’t about abuse of the program , it’s about T-mobile being too easy on less-qualified customers on these high priced-phones and essentially losing money from those customers not paying , so they had to tweak JOD

      • John

        I don’t know how they figure there well qualified status. My credit score is in the 800s and I’ve been with them for over 5 years. Seems like I should be plenty qualified.

    • jtothada

      I bought mines in full through apple after calling in at 1:55 am to CC and being told I have to pay 280! I’m so tempted to leave tmo after they lied and mislead many customer to believe the 64gb would be 0 down on JOD. I’m a 10yr customer with 6 lines a on auto pay with an average credit score of 820. The issue is not the down payment it’s the bad business practices of misleading customers just to change the policy hours before a launch. How can you trust tmo? Att, Sprint and Verizon all offer the 64gb model at 0 down. How is it that Tmo couldn’t do it? Let’s stop the excuses and call too out on their bs!

  • el_perezo

    Just ordered mine on JOD…0$ down. Well I payed 7$ for shipping. Man maybe I could’ve pushed for free overnight. Is that asking for too much? Lol.

    • keepitreal25

      you could have pushed for it, but you had to order within a certain time window to get free shipping, i missed three alarms but was still able to get free overnight about at about 4:45 am est, and mind you this was after having to call back twice to get my orders corrected .

      • el_perezo

        I tried to stay awake to order lol. I woke up at 615 and was like “damn the iphone order”. Amazingly it took less than 10 minutes.

        • keepitreal25

          yeah even the person who messed my first order up atleast got mine correct, I was happy the second person was on the ball as I hadn’t even noticed the first rep had me jumping from a nexus 4 instead of an iphone 7 lol. I was like that 2 and when they said expected to ship 11/2 to 11/3 I was like what! Apple is saying 5 week backorder.

        • el_perezo

          Backorder uhhh…it’s ok I guess. That means I’ll have the note 8 a bit longer. Not a bad consolation.

        • keepitreal25

          well it says backorder because it’s a preorder but currently the estimated date of 11/02 to 11/03 is the actual release date so if your order shows that we should be good.

        • Dante Farrar

          Same here

        • keepitreal25

          as I re-read my order confirmation, I was like damn I just dropped over 600 bucks on a downpayment for a phone im going to upgrade in a year

        • el_perezo

          It happens. The heck with it. If you can afford it why not.

        • el_perezo

          There are worse things in this world to be addicted to.

      • NapoPeb

        Why are you using EST when the east coast is in EDT still?

    • I got free overnight

    • Prode

      I just got mine in store and got free overnight.

    • JahnBodah

      did you have to pay tax? I have changed phones many times with JOD, I always do it in store and I have to pay the tax of the full price of the phone.

      • RealShit

        If you pay the taxes on the FRP of the device then you are doing a regular EIP finance, my friend.

        • Trevnerdio

          Idunno, I’m on JUMP v1.0 and I’m allowed 2 upgrades per 12 months, at any point in those 12 months. But they’ve made me pay tax on the full amount most times, if not every time.

    • Ben Ford

      I assume your credit is fine and you have a 3 year tenure with Tmobile. My credit is also fine but have only been with them for 2 years. Never miss a payment, and spend about $140 a month. They want me to pay $279.99 down for the iPhone X. There is no way I’m making a downpayment like that on a phone I’m only going to have for 4 months. In fact, I’ll give them the phone back in pristine condition and they’ll sell it to some other fool. This is just not the JOD program I signed up for. I love sudden policy changes, especially when the consumer is not notified. So instead of my spending $140 + a month for the next 20 years, I’ll go to another carrier.

  • Android_God

    If you can’t afford to put money down on a phone, you’ve got bigger issues than spending your money on a smart phone

    • Prode

      Thats not the point. I change phones often and the more I pay up front the more out of my pocket in the end. This was the reason for JOD. If JOD turns in normal down payments then you might as well go back to EIP.

      • Mike

        It is $0 down on JOD for the 64GB model. You must not be qualified with either your credit and/or account history .

        • Deron

          It now requires that you are a customer for 3 years in order to get the latest flagship phone without a down payment. This is a change in policy that effects customers who joined JOD without that requirement. The down payment defeats the purpose, because the out of pocket cost is an inhibitor to take advantage of the program and trade on a different phone (unless you just like flushing money down the toilet). The whole point is the lease should require no down payment regardless of monthly cost, so that you can JUMP to the next phone at whatever the new monthly rate is. If by the end of month 1 I’m already 305.99 into a phone, how likely am I to actually trade it??

        • Prode

          I got mine for $0. I am just saying in general.

      • skywalkr2

        for those of you who switch often – how do you get TMO to not charge you twice on your next bill. Every freaking time I trade I get double billed.

        • Prode

          I call and bitch about it and they remove it. I have like a 50% chance I even get charged twice. sometimes it happens sometimes it doesn’t happen.

        • skywalkr2

          Yeah – I’ve had them remove it, but its such a PITA.

    • John

      Okay get off your high horse. I make plenty of money and can afford the down payment. The problem is that isn’t what this program was meant to be. They just changed terms to be able to switch every 30 days. Why pay $270 down if you can return it for another phone and not get any of that money back. This is only worth it if you keep the phone for over 1 year.

  • AugustusGlump

    On a side note, has anybody managed to get out of the whole JOD program? I’ve read (and Derin(?) mentioned it below) that there’s a loophole wherein one can order a new phone through customer service, NOT sign the paperwork, and return the existing phone. I’ve run across this on several sites, but have yet to read of anyone actually doing it.

    • Prode

      You have to signed the JOD agreement or it won’t ship. Is this what you are talking about?

      • AugustusGlump

        Yeah, I think that’s how it’s done. But again, haven’t seen anybody claiming to have actually done it.

        • (J²)

          You have to sign the JOD agreement to get the new device to ship, once it ships and is activated it close the previous agreement pending receipt of previous device BUT the processing time for JOD trade ins will likely exceed the return period window.

          It took more than a month for my last JOD trade in to be confirmed received – after several threatening notifications and even a charge, which was waived.

        • Drakh7989

          I just closed out mine .I ordered the lg v30 through cs .I had iPhone 8 plus to turn in .once I got the lg v30 I sent it back and went to the store and returned the iPhone 8 plus .after 3 weeks I see the jod is gone .

        • AugustusGlump

          Thanks!

        • RealShit

          For future reference you can see all the lease activity on My T-Mobile. You just have to go to Billing and scroll to the bottom. Both EIP and lease details can be seen there. So you will see a JOD lease in closed status immediately in that page.

    • Alex Alvarado

      I think the best way to get out from the JOD program is do a JOD upgrade through CS, then when you get the other device, turn in the old one, and then return the new device. Not sure if you will need to pay the restocking fee but I believe if you fight for it they will waive it.

  • Kary

    If you have bad credit you probably should consider slashing your smartphone hardware and carrier expenses, and take this change in policy as being a big hit upside the head to try to knock some sense into you.

    • JLV90

      I don’t know what T-mobile considers as bad credit and which credit class I’m supposed to be in. It’s not like it’s information available to me on my account without calling in and asking.

      When I joined T-mobile about 4 years ago I had a credit score in the 700s, I was asked to make a deposit. My friend joined after they just filed for bankruptcy a few months earlier and they were approved for $0 down.

      • Kary

        Sometimes having a recent filed bankruptcy is a positive, because you can only file every 7 years. That’s not going to get you too far on a $1,000 phone purchase, but maybe further on a monthly service charge.

  • Luis Hernandez Lopez

    Does anyone know what the credit classes A, B, W, 4 and J translate to in credit number terms?

    • Sniper1087

      hmm A and B are good classes, W was conversion from No credit Check and 4 is Business with good credit, all of those are well qualified, meaning qualifies on E
      IP with minimum down.

    • RealShit

      Unfortunately there is no exact credit score translation to each credit class. That would be an amazing tool to have.

  • Nionx

    I’ve been with Tmobile for nearly ten year. I have good credit. I have ten line with them. I’ve had jump on demand since it’s inception on 3 of those lines, yet they still quoted me 280 down payment. I don’t understand. Based on the criteria for $0 down I more than qualify.

    • Yury H

      I had the same thing last week as well. Ironically ordered the Note 8 without any down payment when it was $130 more then switched to V30 and when I tried to go back was asked to pay $100. Doesn’t seem like my 3 years of being on JOD or making all my payments autopay helped.

  • Drakh7989

    I don’t think those criteria means anything .I think it depends on representative.i ordered mine on 245 a.m cst .the representative told me I have to put 280 down payment I said I don’t want eip but a new jod with 0 down payment .he went ahead and submitted with 0 down and free overnight shipping . I have been a customer for like 4 years .mine went through and friend of mine is a customer for 11 years but they asked him down payment .or it may be because I close out 2 jod before the order and my credit limit went up and they were able to process ..it’s all about luck I guess

    • Kareem J. Lanier

      Luck? Uh… that’s not good enough. it needs to be clear and fair.

  • Nionx

    I talk to them again and finally got some answers. It’s a policy that went into effect the 23rd called the fair leasing policy. All super phones (900+) will be subject to a minimum down payment. There are exceptions for whatever the company deems excellent credit. Sprint has the same pricing. If you lease, that’s it

  • NestoMs3

    Due to this we are leaving the JOD program. Easiest way I found out to get out without having to pay off her S8 (which we owe $550 still) is to jump to a cheap phone (LG Aristo for $150) then pay it off and save $400.

    Then go to Apple and get the iPhone X for $0 down.

    • JLV90

      you could just order a new JOD, return your old phone in store but do not sign the new agreement, they won’t send you the new phone and you get out of lease

      • Mike DeAlto

        Does that actually work? It seems too easy… Although you would be without a phone for a little while right?

        • JLV90

          yes it works, also assuming you have a back up phone in case you just want to get off of JOD

  • Mike

    Due to the high price of the iPhone X . Tmobile not only looked at your credit. They also looked at your account history length and on time payments. Plus they looked at if you used EIP or JOD before and if you were late on a payment and if you fully paid off a device before. If Tmobile found something that concerned them they opted for a Higher down payment and Low monthly payments in case you have problems being late or if make payment arrangements often. If you passed Tmobile screening they trust you can make the higher monthly phone payment installments.

    • millenialkid

      I wonder why Sprint doesn’t require these additional strings.

      • Mike

        Sprint lease program doesn’t allow u jump to other phones multiple times a year like tmobile does. Sprint lease requires 18 months or u can get the yearly upgraded phone u have every 12 months. Sprint also is stricker on credit then T-mobile. Which means T-mobile will have more ppl with not so good credit or bad credit trying to get a $1000 phone expecting to get $0 like ppl with good credit gets. T-mobile is playing it safe requiring a larger down payment in return for low monthly installment payments.

    • millenialkid

      Strange.
      I’ve heard that same line before. You have to remember- T-Mobile compensates its sales teams and managers on “net new customer acquisitions”. At the end of the day, no one cares how profitable T-Mobile is as a company, that’s why they always have the cheapest overall price. Their business plan places weight on new net subscriber gains. Additional requirements and “strings” like this wouldn’t exist if the company honored loyal customers.

      That said though, if your in an area where Comcast/XFinity is available as an internet provider, you could consider switching to XFinity Mobile. XFinity is a new provider and you’d save a lot of money on the monthly billing rate so the monthly installment prices would be lower to begin with.

      Also, with as many new customers T-Mobile has taken on in past years, it’s very possible that a customer may experience faster speeds on Sprint’s
      network today than in the past..!

      • Mike

        Tmobile has shareholders so of course they care about profits. Subscribers only counts when growing once they get a lot of customers it time to become profitable. Tmobile only wants to merge with Sprint to eliminate competition which means less promos and higher prices. ATT and Verizon doesn’t try to beat Tmobile and Sprint prices you know why because their network is superior and people will pay for better. If Tmobile acquires Sprint there will be no one else to out-do prices and the network will be on par with Verizon and ATT

        • pbolton70

          I partly agree but disagree with why tmo wants to merge with sprint. Lets be honest its not to eliminate competition. If you look at the numbers sprint isn’t competition to anyone really. They are bleeding subscribers like a pig.If sprint doesn’t do anything in the near future they will go under regardless they have indicated so. What tmo would really want from sprint is all the spectrum holdings they have. Tmo network is getting pretty close to ATT. Tmo is gunning for Verizon. My prediction within 2 years Tmo will be No. 2 and 3-4 There will be a battle back and forth for number one between Verizon and Tmo-IMO.

        • Mike

          Sprint is competition to T-mobile. Sprint and Tmobile are in a price war meanwhile Verizon and ATT who have higher prices aren’t too concerned. ATT and Verizon also owns networks and video content. Comcast has a bid in for Verizon and ATT owns Directv and several netoworks that’s why they include HBO for free for wireless customers. T-mobile can improve coverage and have more customers and have less promo pricing to increase profits by merging with Sprint. At the end of the day shareholders want profits in the long haul. Ppl don’t invest in companies to not make money.

        • pbolton70

          Mike thanks for the reply but I totally disagree. Sprints numbers are no where close to t mobile anymore to be a threat. Sprint really is not a threat to anyone. Maybe in the past they were but they are a spec in their rearview mirror. At this point US Cellular is more of a threat to Tmo then Sprint. If that was true T-Mobile would just wait them out since Sprint themselves have said they will be out of business if they do not do any thing in the near future. We also know that softbank has been running around trying to merge with someone to save their investment. Sprint is bleeding customers and money like someone has cut their jugular Sprint is weighed down heavy with debt. That shows in the fact that they are willing to give up control to make it happen. Remember Softbank is China’s verizon. Also If Tmo was so worried about Sprint why is all their efforts geared to Verizon? Sprint is so desperate they are giving service away and still losing customers. If you want a reality check get on their earnings call its not very chiper. I don’t know if you seen any recent comparison of plans and promos but Tmos pricing are not effected my sprint and they are gearing against Verizon (Skipping AT&T) I will agree with you at the end of the day people invest in companies to make money. I think Tmo will change as they climb the ladder but they will still keep the edge because as you said people want to make money and they know what has worked to make them money. But if Sprint went away it would not drive up Tmo prices which I think you are trying to elude to-IMO

      • (J²)

        Eh… I’d agree with you 2 years ago but now, T-Mobile is concerned with both subscribers and profit. A few years ago, T-Mobile lost money each quarter. That would eventually lead to bankruptcy or T-Mobile parent company DT being eager to offload the company to whomever it could.

        Why do you think T-Mobile was able to acquire so much spectrum during the incentive auction and avoid being sold? Why do you think T-Mobile’s parent company wants to purchase Sprint and merge the companies?

        It’s definately not because they don’t care about profits.

        After 3 years tenure with good payment history anyone should be able to get this device zero down. That to me shows that T-Mobile is rewarding Loyal customers. I’m a bit disgusted by the entitlement.

  • i got the v30 and made a down payment, its not even 900 over, whats new?

    • onur

      Yes. Even the Note 8 with the new pricing ($820) apparently requires $100 down. So the “above $900 phones will require down-payment” is BS. Almost any phone now requires a down-payment for JOD which sucks. I will jump out of my lease. EIP is a better option now.

  • el_perezo

    Thank you thank you thank you T-Mobile for finally separating and rewarding your loyal and responsible customers. I’m tired of people thinkin g they deserve the same as others without putting in the “work” so to speak. Thank you for the 0$ down on my iphone X and Note 8.

  • pbolton70

    Small biz customers are treated different. Longevity doesnt count nor does payment history. We also have good credit but they still want to charge us a down payment. Even though we got a note 8 a month ago with 0 down. Sounds like its time to JUMP to another carrier.